Saw this when it came out. I was still in my 40s then. Now it's 2025 and today is my 60th birthday. Watching it from my sickbed, what a nice youtube memory.
To those who are getting worked up about this being a publicity stunt or marketing strategy or whatever you want to call it, stop being so pessimistic. We all know it's a marketing strategy. That's no secret. They need ways to grow their company if they want to make money after all. But the great thing about it is that rather than following the grain and just making commercials to advertise their product, they're getting creative and found a way to give back to their customers while doing so. It shows the character of the company and is putting a lot of people in a good mood. That's more than any other airline company can say they've done.
I love how happy the “socks and underwear” guy was. It wasn’t about the price of the gift. It was about the effort people gave to make your wish come true.
This honestly made me tear up. West Jet- Thank you for showing us there is still good companies that prioritise their customers- It's always a pleasure flying with you!
I started crying before they even went shopping. Maybe Christmas "isnt supposed to be about gifts", but the happiness and sense of community and love between complete strangers that were created through those gifts is a wonderful addition to the holidays imo.
I'm a Muslim, so I don't even celebrate Christmas, but this was a pretty awesome thing to do. It's touching to see people work together to create happiness and to leave that holiday feel in every one. Way to go West jet.
That was nothing but class. The person and or persons that came up with that idea need to be congratulated as you are a true champion of humanity. You need to be cherished by your workmates, family, friends, and peers as your heart is pure to the core and wouldn't believe for a second that it was solely for publicity. It will move anyone who watches it. Priceless!
Spirit Airlines will also be doing this same campaign. However, the cost of the gift will be billed to your credit card plus shipping and handling fees.
It's difficult to be cynical about this, it's a big company doing some clever marketing, but they've found a way to market themselves in a way that makes people happy. A great idea, and very warming.
How can 2000+ people even dislike this video? This is sooo amazingg!!! It's really heartwarming how they made their customers happy for the holidays with the interactive Santa Clause. I cried when the baggage claim alarm went off and it started "snowing" and I saw the gifts going down the belt. I cried again when I watched the second and third time LOL.
Soo heartwarming, aww so adorable spending spending spending! Let's all spend more money we don't even have! Just keep promoting the overly commercial christmas...
WestJet: I live in Tokyo Japan and originate from Wales so regretfully have never used your airline. You have left me astounded by your generosity but the best gift you gave was that the spirit of Christmas lives on. Thank you and Merry Christmas.
This brought tears to my eyes... Makes me warm to be a Canadian, and to know that a company like WestJet takes the time to do something heart warmingly kind like this for its passengers.
Wow. I'm a grown ass man and I was literally fighting back tears. This was too nice and sweet. I think the little boy who was *SMART* enough to want an Android tablet... and the mom who got her camera, really did me in. Little gestures of kindness that mean the world to a lot of people. Wish more things like this could happen to ordinary people. WestJet get's many many kudos in my book!
Amen, brother. It's cool to see people receive kindness, and know that there are people out there who are willing to give that kindness freely. There are so many things in the world that make us despair that we forget that kindness is still around us.
I remember when westjet came to my school and gave me wings and models when I was in grade 9 I was so happy to see Susan and Jamie that day they helped inspire my dreams of being a pilot and here I am today 20 years old finally ready to start training
I get so teary eyed when viewing this video. West Jet was so amazing to do this for their customers. When it first was viewed in 2013, I thought what a wonderful gift. A year later, it still brings happiness of joy to see the look on their faces when they opened up their gifts. kudos to West Jet!!!
Just remember; it was all a publicity stunt and the money they make in a day, to say nothing of the added business from good will generated by this stunt, more than covers the cost of all those gifts.
Arkham Creed Thanks so much for stating the obvious! EVERYONE knows it's marketing, but what a nice change from straight marketing to giving a little something back in return. What next, you going to tell us the earth is round not flat?
I can only imagine the absolute rush and chaos those WestJet employee's faced in those teams they had going out on Christmas Eve trying to round up all those gift's in a ~3 hour period, wrap and name each and everyone, ready to be giving when those passengers arrived. What a bloody amazing feat! Excellent marketing strategy as it probably only cost ~$100,000 verses millions in running commercials to achieve the same effect. Let the news agencies advertise for you these days.. . Why fit the bill yourself. That PR Advertising executive is a fucking genius! You could run commercials for an entire year across the globe and not achieve the same effect that this simple but very well planned out stunt achieved at a fraction of what it would cost to run advertisement's in multiply countries. Pure genius.
It seems a lot of people commenting on here think that helping the destitute during the holidays is the only way of showing true Christmas spirit. Do we just forget that everyone is entitled to a happy Christmas? We have to make it about particular people now? Yes it's a marketing move, but at the same time they put smiles on people's faces and the faces of their kids, which is what Christmas is about to me.
No need to cry, its possible only in dreams, no one in reality can fulfil the needs of all. Its just the advertisment enjoy it take the Idea. Thats it.
OK noteworthy now not "celebrity" hmm so good someone in the world believes Santa is real and if you get his autograph do let us know! (milk and cookies work I hear) lol
OMG! ROFL!!! Look up Khan! There! See? Ol' man Santa is coming for your house ! Hurry get the cookies ready, ya don't want a lump of coal?! Ho Ho Ho!! lol
I'm watching this in 2020 during this terrible covid/corona year. So much loss of life and terrible situations for so many people across the world. This awesome video made me a bit happier. Wishing everyone a merry healthy Christmas this year.
I thought even having Santa talk to the passengers was a really nice touch. To actually follow-up with presents was really incredible. Very impressive. If I ever have the opportunity to fly on WestJet, I will.
When I watched this, I thought the interactive Santa was pretty awesome by itself. By the time I realized what was really going on, I couldn't keep from tearing up. Great thing to do. The gesture is amazing, regardless of the recipients. That Santa was seriously awesome and the fact that the employees looked HAPPY to be doing this was just the icing on the cake.
Crazy-Q Adventure & Media I did not think so many People would agree with me. Actually what kills me is the ticket Home. I havent been home in 8 Years.
I've flown WestJet once, from Los Angeles to Vancouver, and thought they were an awesome airline. This is some ingenious marketing. Could anybody ever imagine United doing something like this? Never!
I have no affiliation with United but just wanted to point out that they actually flew some children and their families to the "North Pole." Just trying to give credit where credit is due. Great job WestJet and United for making the Holidays something special.
Alberta Rose I didn't know it was 4 hours between the airports. I also meant, that they actually go out of their way to get people who they have never met, what they want, regardless of how much it costs, just to make them happy, and bring a smile to their faces. Now THAT is just amazing.
When you ask yourself "What's more important, buying a pair of used jeans and giving the difference to a homeless shelter?" or "What's more important, sewing a coat lining and getting another season out of it so you can give to an organization that helps prostitutes have a new life or buying a new coat" or "What's more important, reducing the amount of meat, increase the amount of vegetables in the stew and giving to a shelter for abused women or buying expensive cuts of meat" what WestJet does seems noble, not amazing.
Wow this brought tears to my eyes..... Love to see people being so kind to each other and putting the Christmas Magic back in peoples hearts. When there are so many bad things in this world its so Amazing to see faith in Humanity restored!!!! Way to go West Jet!!!!!!
That was simply wonderful. What a wondeful way to wake up this morning. Nice to see some companys really know how to share that Christmas spirit. Merry Christmas Everyone.
When I feel sad or certain we have lost compassion for our fellow man, I watch this video to remember there are still good people who care out there. ❤
Ffs guys, stop saying words like it's marketing and advertisment. Everybody knows it but look at the brighter side of video, they made these people happy, it was just a good effort, just be more positive. Make all people happy whenever you can, especially it's Christmas Time. PEACE! :)
Ahhhh I remember when people hugged each other. I miss that.
Me too . Miss it so much
Me too and i almost crying
Hug - nobody can ban it. Listen to your heart but not TV😬😊
Here from 2024. Just hugged my that visited for Christmas. ❤
It's 2022 and this video still makes me cry. The happiness and joy that WestJet brought is as needed today as it was then. Thank you WestJet!
Same here🥰 🥺🥺
2023 for me, 23 of December... I feel that same vibe, this video makes me shed tears of joy.
I like it❤🎉
is 2024 and I saw it for the very first time, my heart is fulfill with joy. what a good reason to cry!
Saw this when it came out. I was still in my 40s then. Now it's 2025 and today is my 60th birthday. Watching it from my sickbed, what a nice youtube memory.
To those who are getting worked up about this being a publicity stunt or marketing strategy or whatever you want to call it, stop being so pessimistic. We all know it's a marketing strategy. That's no secret. They need ways to grow their company if they want to make money after all. But the great thing about it is that rather than following the grain and just making commercials to advertise their product, they're getting creative and found a way to give back to their customers while doing so. It shows the character of the company and is putting a lot of people in a good mood. That's more than any other airline company can say they've done.
I love how happy the “socks and underwear” guy was. It wasn’t about the price of the gift. It was about the effort people gave to make your wish come true.
This honestly made me tear up. West Jet- Thank you for showing us there is still good companies that prioritise their customers- It's always a pleasure flying with you!
Djk34💘💝💖😍 how old you are are you single
ok
I've always come back here every year and still having a good cry everytime.
Everytime I watch this it makes me cry. It doesn't matter what the present costs, it the thought that goes into it. Happy Christmas everyone. X
me too lol
Oh my God me too
All these years later and i still come back to watch this video every Christmas, thanks for making it Westjet!
This made me cry tears of joy, I wish more people in the world can be as happy.
I hope I wasn't the only one who teared while watching this! WestJet did an amazing thing... I'm impress!
I started crying before they even went shopping. Maybe Christmas "isnt supposed to be about gifts", but the happiness and sense of community and love between complete strangers that were created through those gifts is a wonderful addition to the holidays imo.
Christmas time brings me back here every year, 2019
inDZone12 ya me too .. in my case exams are going on and nothing feels Christmassy you know...
Have a Merry Christmas 🎅🏼🎅🏼😉✌🏻
Me too!
the same for me!!!
Me as well.
Merry Christmas everyone.❤🌲
Same
I am a Canadian. I fly Westjet several times a year. In case you're wondering, WestJet really does treat people like this.
I'm a Muslim, so I don't even celebrate Christmas, but this was a pretty awesome thing to do. It's touching to see people work together to create happiness and to leave that holiday feel in every one. Way to go West jet.
:)
The manager with that idea needs a medal, he just make the kids happy and loyal customers for life
That was nothing but class. The person and or persons that came up with that idea need to be congratulated as you are a true champion of humanity. You need to be cherished by your workmates, family, friends, and peers as your heart is pure to the core and wouldn't believe for a second that it was solely for publicity. It will move anyone who watches it. Priceless!
Spirit Airlines will also be doing this same campaign. However, the cost of the gift will be billed to your credit card plus shipping and handling fees.
Well done, WestJet! Although, I feel bad for the guy who only asked for socks and underwear. ;)
LOL....so do I. this was amazing
Wow. Could you imagine??? Good on westjet
k well dooe
yea!
But he need it hahahab
It's difficult to be cynical about this, it's a big company doing some clever marketing, but they've found a way to market themselves in a way that makes people happy. A great idea, and very warming.
I still watch this one EVERY year! Westjet ROCKS!!! WestJet Santa is internationally famous!
I can't believe how sweet you were! I can't deny I cried like a baby! Merry Christmas from an Italian guy living in Poland!!! Well done guys!!!
Savv Fabb
Racist ingrate.
Stuff like this makes me shed tears of joy.
Out of all the gifts I saw there I like the free flight home one the best, came with a personalized letter and everything. What a good company
Ever year, In Christmas evening I watch this video, gives me a lite of chill and good memories
Have you been at this flight?
That poor guy who asked for socks and underwear lol.
Such an amazing video. Always loved flying with WestJet!
Very emotional. This is how the world should be. Strangers caring for strangers . No fighting = a safe and happy world !
Things like this keep my faith in humanity alive :)
For the last seven years, this is the way I start my holiday season. Thank you for making me a holiday tradition. I still get a tear in my eye.
Same here ..!
Just watched for the first time for 2023. Never gets old!
Cool for the travelers, and good marketing for the company. Win. Win.
Damn it now I have to go punch something hard to get my manliness back. Couldn't help but shed a tear of happiness for them.
How can 2000+ people even dislike this video? This is sooo amazingg!!! It's really heartwarming how they made their customers happy for the holidays with the interactive Santa Clause. I cried when the baggage claim alarm went off and it started "snowing" and I saw the gifts going down the belt. I cried again when I watched the second and third time LOL.
Glad I wasn't alone in that reaction! :) Such a feel good moment, talk about restoring faith in humanity!
came here to write the same comment! you're absolutely right !
Really sad people.
They are jealous! Actually me too.. :D But i still like the video
Soo heartwarming, aww so adorable spending spending spending! Let's all spend more money we don't even have! Just keep promoting the overly commercial christmas...
Are you kidding who on earth could forget this Christmas gem!? Yep I'm back again this year, STILL LOVE THIS!!!!
WestJet: I live in Tokyo Japan and originate from Wales so regretfully have never used your airline. You have left me astounded by your generosity but the best gift you gave was that the spirit of Christmas lives on. Thank you and Merry Christmas.
This brought tears to my eyes... Makes me warm to be a Canadian, and to know that a company like WestJet takes the time to do something heart warmingly kind like this for its passengers.
Wow. I'm a grown ass man and I was literally fighting back tears. This was too nice and sweet. I think the little boy who was *SMART* enough to want an Android tablet... and the mom who got her camera, really did me in. Little gestures of kindness that mean the world to a lot of people. Wish more things like this could happen to ordinary people. WestJet get's many many kudos in my book!
The guy who got the socks and underwear... haha...
Amen, brother. It's cool to see people receive kindness, and know that there are people out there who are willing to give that kindness freely. There are so many things in the world that make us despair that we forget that kindness is still around us.
I know... A little kid who understands why an android tabet is more useful than an iPad...
I actually used to know that kid, I forgot his name sadly!! He was such a sweetheart, I miss him!!!❤️❤️😂
I remember when westjet came to my school and gave me wings and models when I was in grade 9 I was so happy to see Susan and Jamie that day they helped inspire my dreams of being a pilot and here I am today 20 years old finally ready to start training
Why did this make me cry?? It's nice to know that not everyone in the world is full of anger and hate :')
This made me tear up..... Brings joy to know that people would do this.
WestJet advertising genius. To get this much exposure for the cost of those gifts truly is a miracle.
Yep. And the thing is, I don't even care that it's a PR stunt, because it's an awesome one...
Like this comment if you're ready to watch our 2021 Christmas Miracle video.
Merry christmas from Tawau, Sabah, Malaysia
How to get in the christmas spirt: watch west jet videos
I'm absolutely ready. All the way from the Philippines.
Better than the U.K. John Lewis Christmas adverts now
Merry christmas from Russia)
I get so teary eyed when viewing this video. West Jet was so amazing to do this for their customers. When it first was viewed in 2013, I thought what a wonderful gift. A year later, it still brings happiness of joy to see the look on their faces when they opened up their gifts. kudos to West Jet!!!
Gawd I'm halfway crying. Faith in humanity restored :')
Just remember; it was all a publicity stunt and the money they make in a day, to say nothing of the added business from good will generated by this stunt, more than covers the cost of all those gifts.
Arkham Creed Thanks so much for stating the obvious! EVERYONE knows it's marketing, but what a nice change from straight marketing to giving a little something back in return. What next, you going to tell us the earth is round not flat?
I gotta say... this brought tears to my eyes.
More so... there is an airline that ACTUALLY CARES!?!
wow, that's incredible. I love seeing companies give back for things like this. This is what makes people care again.
Mike Wills
The reason is, Westjet is employee owned.
We know two things from this:
1- WestJet isn't an American company
2- Canadians have a weird colored Santa.
hahaha, I was thinking the same thing as #2
2019, i still get goosebumps everytime i watch this
Me too...
2022, i still go back to this video. this is so iconic
OK i cried. The little boy with the tablet and the mum with the camera :) aww xx
I can only imagine the absolute rush and chaos those WestJet employee's faced in those teams they had going out on Christmas Eve trying to round up all those gift's in a ~3 hour period, wrap and name each and everyone, ready to be giving when those passengers arrived.
What a bloody amazing feat! Excellent marketing strategy as it probably only cost ~$100,000 verses millions in running commercials to achieve the same effect.
Let the news agencies advertise for you these days.. . Why fit the bill yourself. That PR Advertising executive is a fucking genius!
You could run commercials for an entire year across the globe and not achieve the same effect that this simple but very well planned out stunt achieved at a fraction of what it would cost to run advertisement's in multiply countries.
Pure genius.
It seems a lot of people commenting on here think that helping the destitute during the holidays is the only way of showing true Christmas spirit. Do we just forget that everyone is entitled to a happy Christmas? We have to make it about particular people now? Yes it's a marketing move, but at the same time they put smiles on people's faces and the faces of their kids, which is what Christmas is about to me.
I've seen this video for more than 10x... one of the best videos... very inspiring... made me cry... huhuhu
Everyone is starting to do these 'giving back' videos because they know they are the most viral. Big ups to the marketing team for WestJet. :)
This made me cry ♥ There are genuinely kind people out there
made me cry too!!
happy tears!!
Plus it's cleevr advertising too! Everybody wins :D
No need to cry, its possible only in dreams, no one in reality can fulfil the needs of all. Its just the advertisment enjoy it take the Idea. Thats it.
I don't know why I cried! This just makes me so happy! :') I love seeing people give to others who would never expect anything. Great campaign.
I cried too :)
I cried too !!!
Me too :)
@OhOh Sheeila Same here, didn't know when I started tearing up! This is truly beautiful!
Same here :D
I watched this last year 2015, watching it again this year 2016. It always makes me teary eyed.
same here!
Not gonna lie, this made me cry and want to work for WestJet
This is awesome, well done!
West Jet, you just landed all my future flying business! Imagine a company that gives back, unheard of!
I still come buy and watch this to brighten my day...never gets old...
This is not fake at all.. Nor is this scripted.. This is pure genius and generous of an airline. MERRY CHRISTMAS WEST JET!
This ad shows you did not need a celebrity appearance to brand your company. Kudos to the ad agency. Take that Air Canada!
Was waiting till someone thought Santa was a celebrity. A 1/2 one at that. Hilarious.
OK noteworthy now not "celebrity" hmm so good someone in the world believes Santa is real and if you get his autograph do let us know! (milk and cookies work I hear) lol
OMG! ROFL!!! Look up Khan! There! See? Ol' man Santa is coming for your house ! Hurry get the cookies ready, ya don't want a lump of coal?! Ho Ho Ho!! lol
This made me tear up. This was really very nice.
so do i! fantastik video!
***** I also cried and then pooped a little.
I'm watching this in 2020 during this terrible covid/corona year. So much loss of life and terrible situations for so many people across the world. This awesome video made me a bit happier. Wishing everyone a merry healthy Christmas this year.
I loved this so much! Totally shed a happy tear (or two).
same here! loved it :)
Best advertisement I ever saw.
I thought even having Santa talk to the passengers was a really nice touch. To actually follow-up with presents was really incredible. Very impressive. If I ever have the opportunity to fly on WestJet, I will.
Bring back this type of Joy it's much needed in the world today..
This almost made me cry. Way to go WestJet.
I cried!!!
When I watched this, I thought the interactive Santa was pretty awesome by itself. By the time I realized what was really going on, I couldn't keep from tearing up. Great thing to do. The gesture is amazing, regardless of the recipients. That Santa was seriously awesome and the fact that the employees looked HAPPY to be doing this was just the icing on the cake.
oh my god, idk why i am crying, this is so beautiful
I could watch this a million times. WestJet: Thanks for getting into our hearts! :)
Okay, I know its past xmas, but I'm tearing up!! Well done, WestJet!
Damnit, I still break out crying when watching this. Okay officially trying to never watch this again.
I teared profusely watching this!
Crazy-Q Adventure & Media I did not think so many People would agree with me. Actually what kills me is the ticket Home. I havent been home in 8 Years.
I've flown WestJet once, from Los Angeles to Vancouver, and thought they were an awesome airline. This is some ingenious marketing. Could anybody ever imagine United doing something like this? Never!
I have no affiliation with United but just wanted to point out that they actually flew some children and their families to the "North Pole." Just trying to give credit where credit is due. Great job WestJet and United for making the Holidays something special.
Michael French Very cool, thanks for sharing!
Who else is watching this in 2024?
I just did. It was in my Facebook memories from many years ago.
Best Christmas promotion ever!
@@anthonylewis6593 same with me 😊
Me. Every December 11th.
Me every dec 12
Meeeeee.
One of the coolest things I've seen a company do. Awesome.
Wow, that's amazing. To think that they actually got everything in time and gave it to them, just wow.
The flight time was about 4 hours, and Cross Iron Mills in Balzac is not too far from the Calgary Airport.
Alberta Rose I didn't know it was 4 hours between the airports.
I also meant, that they actually go out of their way to get people who they have never met, what they want, regardless of how much it costs, just to make them happy, and bring a smile to their faces. Now THAT is just amazing.
When you ask yourself "What's more important, buying a pair of used jeans and giving the difference to a homeless shelter?" or "What's more important, sewing a coat lining and getting another season out of it so you can give to an organization that helps prostitutes have a new life or buying a new coat" or "What's more important, reducing the amount of meat, increase the amount of vegetables in the stew and giving to a shelter for abused women or buying expensive cuts of meat" what WestJet does seems noble, not amazing.
I don't care if it's cheap marketing..it made quite a few people happy and that's pretty nice.
So, who's here in 2020?
i'm here
i love your videos, they are amazing
I come back at least once a year.
Me
always came back haha
Wow this brought tears to my eyes..... Love to see people being so kind to each other and putting the Christmas Magic back in peoples hearts. When there are so many bad things in this world its so Amazing to see faith in Humanity restored!!!! Way to go West Jet!!!!!!
That was simply wonderful. What a wondeful way to wake up this morning. Nice to see some companys really know how to share that Christmas spirit. Merry Christmas Everyone.
watched it twice and teared up both times
ME too.. why wasn't I there?
I did too.. its amazing to see kindness.. we seem to lack it in this world these days :(
When I feel sad or certain we have lost compassion for our fellow man, I watch this video to remember there are still good people who care out there. ❤
I nearly cried. This is so... so... so... I don't know!
I'm like crying right now
Μe too....
Me too HOW AWESOME of them
MERRY CHRISTMAS
Oh man, this literally made me cry. just awesome .
I cry every goddamn time
Same here
Same here
can u send link of the video if you have any ?
here I am one year later and guess what? I cried again
Me too!!!! :)
I'm not christian and i don't celebrate chrismas but i was truly touched by this , amazing
Omg this made me cry.
These became WestJet customers for life.
5 years later and I still watch this and it always makes me so happy
I hope they do something equally lovely for their employees.
This made me so happy I'm crying what
I especially like their comment that "miracles do happen when we all work as one."
Here in 2023 - it’s now a family tradition to watch all of these - still can’t beat the first one though :)
Wow! Wonderful work WestJet! Not just marketing, but also customer experience. I'm impressed!
This is just absolutely wonderful.
WESTJET WINS THE INTERNET FLAWLESS VICTORY
Returning every year and it has still the same impact. Invisible ninjas, cutting onions around me. Thanks WestJet.
Ffs guys, stop saying words like it's marketing and advertisment. Everybody knows it but look at the brighter side of video, they made these people happy, it was just a good effort, just be more positive. Make all people happy whenever you can, especially it's Christmas Time. PEACE! :)
agreed to the every bit you have said !
Amazing West Jet!! so much respect for you guys!!! :) , Merry Christmas to everyone!!
Awesome. West Jet is the kind of company I love.
Keep coming back to watch this over and over and brings tears to my eyes...