How to recover account via Customer Service? If you have lost or stolen account issues, or need to unbind your email or phone number, please go to Customer Service, tap [Account Recovery]- [Form_Account Retrieval], and fill the form with accurate information. It is a must to fill in your personal email address on the form. If you've only closed the form or logged out for less than 30 minutes, you can re-open the form and continue your operations via Customer Service - Account Recovery- Form_Account Retrieval. We have implemented limits on frequent account retrieval requests, to ensure the safety of user accounts and prevent malicious requests. If you need to submit an account- related request, please fill out the form carefully. 1. Only one request is allowed within a 6-hour period; 2. A maximum of 3 requests are allowed within a 24-hour period; 3. After a successful account retrieval, no further requests can be accepted within 30 days. Please take extra care to keep your account safe after retrieving it.
If your account isn't connected to your email, there's an option to address this. I'm not entirely sure about the detailed process and any additional requirements, but I strongly suggest watching this entire video first. Make sure you have all the necessary information ready before you begin.
Hi sir, when im trying to retrieve my acc it's says like too many request like you say but the thing is I don't even request in like 2years my las hope is wait for 24hrs and if it doesn't work I'll try 1mnth hopefully that work for me😢
I think Yes you can still retrieve it because you're the only one who knows the first achievement date. But wait for days or week to reset your appeal request don't request too many time.
My first achivement date is March 6, 2018, but I know my account was created in 2017, I have a screenshot with days and which i can use to calculate the correct date. After looking the video I have doubts that I am entering the correct data, and that maybe I need to enter the data of the first achievement. What do you think about this?
My problem is, i haven't played in 1-2 years. And when i came back and sign in with my google account. It logged me in my old account. I have my actual main account in my friends list and try to appeal for recovery but it requires my main account user id which i dont know how i'm going to get at this point..
@@Vaughnito btw after like 1 day after I commented, I retrieved my acc! The only thing I did was to login in moontoon account... I didn't do it first cause I thought it's not gonna work.
Before asking questions, please watch the full video to understand the entire process. Then, try choosing any of these options: - Your account is stolen or hacked - You can't remember your account username - You did not connect any of your accounts - You've been notified that your account is not connected to any game data - Your Moonton email address is no longer accessible and you can't change it - You can't log in through your bound account (e.g., you forgot your password) - You lost your phone number and you can't change it I'm not sure what Moonton requires for these options or if your account can still be retrieved. Don't hesitate to comment here if you still have questions.
You can still retrieved your account if you still have access to your email where your account tied. All you need to do is watch the video and understand it carefully.
What is your Nationality? If you're Filipino you can speak tagalog so we can understand you better. Now explain everything how did you loose your account.
@@Vaughnito I watched the video and tried again but still the same. My device was actually reset by the hacker, so I don't know if it effects on how I retrieve my account.
I don't understand how a hacker could reset your device without having physical access to it. Although it's technically possible to do it online, it requires a lot of effort and isn't really worth it just to hack a ML account.
I don't know why, but when mooton sends me a Gmail instead of having the link to change the password and Gmail of the mooton account, it has a code, can anyone help me? my account was hacked, the scammer changed my password and everything
The scammer changed everything and the gmail i created the mlbb account with, I can't access to it , also he log out my phone , can i recover my account? Help me
@@Vaughnito i started the game in 2019 but in the achievement it says 2023 because I didn't link gmail at first years i linked Facebook, I can't access to the Facebook it's been locked 2 years ago
hello bro, i cant lock in to my acc back it says my acc don’t connect to any account but as i remember i alr bound it with Moonton account, tried to follow your steps but then it says " the account u request for is currently not bound with moonton account " idk what to do anymore haiyaa
if i dont remember my ID and i cant access anything linked to my old email what should i do (i have the facebook linked but it asks for a verification code sent to the email i cant access)
@@Vaughnito Hello, Im facing a similar problem of not knowing my ID but I still have access to my Gmail only I haven't connected it to any third party websites
If your account isn't connected to your email, there's an option to address this. I'm not entirely sure about the detailed process and any additional requirements, but I strongly suggest watching this entire video first. Make sure you have all the necessary information ready before you begin.
I don't remember when did i created my account and i am apple user who changed their device a lot so I have no date what should I do, the method you mention in the video doesn't work for me. Please help
May I ask, does the App Store on Apple devices have something similar to Google Play Games, where your game data from the App Store is stored? I'm not a fan of Apple products, so I'm not familiar with this.
Same problem. I cannot log in my acc because i change a phone and i forgot that my ml acc has a new device verification and i forgot my email but all my 3rd party are log in. My main email account was asking for verification code. The problem is i no longer using that email acc. Bye to my 410skins
Hello. I suggest before asking questions, please watch the full video to understand the entire process. Then, try choosing any of these options: - Your account is stolen or hacked - You can't remember your account username - You did not connect any of your accounts - You've been notified that your account is not connected to any game data - Your Moonton email address is no longer accessible and you can't change it - You can't log in through your bound account (e.g., you forgot your password) - You lost your phone number and you can't change it I'm not sure what Moonton requires for these options or if your account can still be retrieved. Don't hesitate to comment here if you still have questions.
Before you ask questions please watch the full video so that you will understand the whole process. Then Try to choose any of this option "your account is stolen or hacked, you can't remember your account username, you did not connect any of your account, you've been notified that your account is not connected to any game data, your Moonton email address is no longer accessible and you can't change it, you can't login through your bound account (example you forgot your password), and lastly you lost your phone number and you can't change it." I don't know what Moonton requires for this option and if your account can still be retrieved. Don't hesitate to comment here if you still have questions.
The first thing you should do is watch the full video and prepare the needed requirements. Then comment here if you have any questions. I will do my best to guide you.
Hello, i need help my moontoon gmail that is connected there no longer exists and i can't change the gmail to a new one because the code is going on the connected old gmail i can't open
Before asking questions, please watch the full video to understand the whole process. Then, try choosing the option 'your Moonton email address is no longer accessible and you can't change it.' I'm not sure what Moonton requires for this option or if your account can still be retrieved, but don't hesitate to comment here if you still have questions.
how do i get back my account that i lost years ago it has no third party accounts so its really frustrating to get back and also i cant make a report about it since the account id is not showing only the server id
I lost my account due to my own mistake ive not knowing disconnected my facebook account from ml account which was the only source to login my ml account...
What if you accidentally put the wrong date on your account creation but everything else is correct? Like I have all my accounts saved but I don’t know which email I used for the game :(
I had an old ID, but I didn't understand how to play and it was a GUEST account. After my phone got RESET, I Didn't Find my ID My mood was spoiled, and I gave up ML. I still remember starting to play after seeing my elder cousin. I bought the hero ZHASK after seeing him. It was around 2018-19, and the MAXIMUM level was 30. Then I CREATED another ID. That was also a GUEST account. LUCKILY, somehow I managed to connect it with my dad's Gmail PLAY Games account. After playing with that ID for a few days, I ABANDONED it. Now, I'm playing AGAIN, almost a year. 🙂 Back then, my phone had only 1GB RAM, and the heroes looked Like BALLS. [There was no space for downloading everything] I was F2P player and never recharged. And Due to phn reset, I lost every SS. CAN I RECOVER IT? 🙂
Thanks for sharing your experience. I'm a bit confused about what happened to your accounts. Could you clarify which account you want to retrieve? Is it the original guest account from 2018-19 or the one you connected to your dad's Gmail Play Games account? Any additional details would help in providing better assistance.
@@RealVonk You mentioned that you bought the hero Zhask. You might have a receipt of that purchase which could contain details about your account, like your ID number. Try to find it, as it might help in recovering your account.
Can my account b recovery.... My ex took my account n put her own fb to the ml account... Now i cnt logging she removes all login side where i was login.plsss tell me
If your account isn't connected to your email, there's an option to address this. I'm not entirely sure about the detailed process and any additional requirements, but I strongly suggest watching this entire video first. Make sure you have all the necessary information ready before you begin.
You can also try these steps: 1. Click on your AVATAR or PICTURE. 2. Click on ACCOUNT. 3. Click on ACCOUNT CENTER. Then you'll see these options. Pick the one that fits your needs best: - CHANGE MOONTON PASSWORD - CHANGE EMAIL ADDRESS - CANCEL ACCOUNT If this helps, please support my channel by liking, sharing this video, and subscribing to us. Thank you.
You can also try these steps: 1. Click on your AVATAR or PICTURE. 2. Click on ACCOUNT. 3. Click on ACCOUNT CENTER. Then you'll see these options. Pick the one that fits your needs best: - CHANGE MOONTON PASSWORD - CHANGE EMAIL ADDRESS - CANCEL ACCOUNT If this helps, please support my channel by liking, sharing this video, and subscribing to us. Thank you.
Hii! I need help. I send to customer service but no respons. Probably My mail got hacked and then my account ,moonton email got hacked also. They unbound all my accounts. I can't log in by connecting to my Facebook or TikTok account. 😢
Before asking questions, please watch the full video to understand the entire process. Then, try choosing any of these options: - Your account is stolen or hacked - You can't remember your account username - You did not connect any of your accounts - You've been notified that your account is not connected to any game data - Your Moonton email address is no longer accessible and you can't change it - You can't log in through your bound account (e.g., you forgot your password) - You lost your phone number and you can't change it I'm not sure what Moonton requires for these options or if your account can still be retrieved. Don't hesitate to comment here if you still have questions.
I can't remember when I exactly installed my mlbb account, I can't check it on my google play achievements because my gmal account was hacked and I don't have access to it anymore. can someone help me?
The email i used for it is no longer accessible so therefore i can't receive the verification code, and when i submit these retrievals it keeps saying I've been doing it too frequently 😭😭
@@Vaughnito i tried with vpn it's work but my purchase history has been deleted by the seller, that's my fault to haven't taken any screenshot of my transaction history 😔🙂
Can you please tell me the whole story of what exactly happened? Did you share your Mobile Legends account email and password with anyone, or did you play on a device that wasn't yours?
im using my usual phone but the hacker reboot my cp using the gmail account i gave to him (I was scammed), will customer service still detect that im using my usual phone? my phone is realme c11 2021 and all of the info i put is correct but it still says appeal to frequently. please help me!😢
@@Vaughnito I tried to appeal again and it says Your account retrieval application failed to pass verification. Please make sure you have entered your information correctly. I put all the informations correctly. Also, I have a question, what picture does customer service want in the last part of the form? I put there my transaction in razergold.
@@Vaughnito is there any chance i can get my account back?? Customer service said this Dear Player, After our verification, we cannot determine the actual attribution of your account and cannot provide any help. Thank you for your understanding. We prohibit any game account sharing and trading behaviors. Hope you enjoy the game. Thank you!
You can also try these steps: click your AVATAR/PICTURE click ACCOUNT click ACCOUNT CENTER Then you will see these options, choose one that suits you best: *CHANGE MOONTON PASSWORD *CHANGE EMAIL ADDRESS *CANCEL ACCOUNT I hope it helps
Bro my account stolen i connect fb but they stole my fb too i just quite two months ml but now i trying to play again then i lost my ml account and fb too can u help me
When I am logging in to mlbb with my old Google play games account I can't get my old account instead I am asked to create a new account what to do. And I didn't make any in-game purchases
You can also try these steps: 1. Click on your AVATAR or PICTURE. 2. Click on ACCOUNT. 3. Click on ACCOUNT CENTER. Then you'll see these options. Pick the one that fits your needs best: - CHANGE MOONTON PASSWORD - CHANGE EMAIL ADDRESS - CANCEL ACCOUNT If this helps, please support my channel by liking, sharing this video, and subscribing to us. Thank you.
Bro my acc was connected with moonton and not email but i forgot pass and my acc was also connected with my google play games but it says that my goggle play acc is not connected to any game data bro help pls
Sometimes Google play has that kind of error. If your account is connected already in Moonton then click the "FORGOT PASSWORD" so they can send you the link to your email with the instructions of how to you can change password. You can also change your password by in these steps: click your AVATAR/PICTURE click ACCOUNT click ACCOUNT CENTER Then you will see these options, choose one that suits you best: *CHANGE MOONTON PASSWORD *CHANGE EMAIL ADDRESS *CANCEL ACCOUNT *DEVICE MANAGEMENT *RETRIEVE ACCOUNT *DISCONNECT 3RD PARTY ACCOUNT If that helps PLEASE SUPPORT MY CHANNEL BY LIKING, SHARING THIS VIDEO AND SUBSCRIBE TO US. THANK YOU.
@@Vaughnito Also I have another problem so I've made my account YEARS ago but when i check my google play achievement it says its 2024 and im like huh? Ainnoway it took me 3 years to get a 3 skin achievement. Im overthinking help 😭
@@Vaughnito I already updated my ml. And about the storage of my phone it's good. There's no problem. But always show it "error unknown", I don't know why. How to fixed.
what if my acc. got hacked? and they removed my gmail and etc. will I still be able to recover it? I am the first owner, I was supposed to sell it but I got scammed.
You can also try these steps: 1. Click on your AVATAR or PICTURE. 2. Click on ACCOUNT. 3. Click on ACCOUNT CENTER. Then you'll see these options. Pick the one that fits your needs best: - CHANGE MOONTON PASSWORD - CHANGE EMAIL ADDRESS - CANCEL ACCOUNT If this helps, please support my channel by liking, sharing this video, and subscribing to us. Thank you.
When checking your achievements, ensure you're using the same email associated with your Mobile Legends account. If your account was created in 2020, your first achievement should appear with a 2020 timestamp. This can help confirm that the email you're checking is linked to your original account.
Di nila ma change ang email pag wala silang access sa email na gamit mo. Mas mabuti watch mo the whole process ng video at try mo rin. Walang mawawala sayo.
How to recover account via Customer
Service?
If you have lost or stolen account issues, or
need to unbind your email or phone number,
please go to Customer Service, tap [Account
Recovery]- [Form_Account Retrieval], and fill
the form with accurate information. It is a must
to fill in your personal email address on the
form.
If you've only closed the form or logged out for
less than 30 minutes, you can re-open the form
and continue your operations via Customer
Service - Account Recovery- Form_Account
Retrieval.
We have implemented limits on frequent
account retrieval requests, to ensure the safety
of user accounts and prevent malicious
requests. If you need to submit an account-
related request, please fill out the form
carefully.
1. Only one request is allowed within a 6-hour
period;
2. A maximum of 3 requests are allowed within
a 24-hour period;
3. After a successful account retrieval, no
further requests can be accepted within 30
days.
Please take extra care to keep your account
safe after retrieving it.
hey bro if i havent my gmail or moonton account bound can i still retrieve the account if everything else matches?
If your account isn't connected to your email, there's an option to address this. I'm not entirely sure about the detailed process and any additional requirements, but I strongly suggest watching this entire video first. Make sure you have all the necessary information ready before you begin.
@@Vaughnito can i retrieve my account with non trusted device ?
Yes there still a change. Provided you have all the requirements mentioned in this video.
Hi sir, when im trying to retrieve my acc it's says like too many request like you say but the thing is I don't even request in like 2years my las hope is wait for 24hrs and if it doesn't work I'll try 1mnth hopefully that work for me😢
it says “You have submitted account recovery appeals too frequently” please help me to retrieve my mlbb account pls
@@rrruue i tried it again, and yes this video worked! i think we should wait for a week or months to try again
Wait for 24 hrs before you will appeal again. I not sure if it only requires 24 hours to reset. Just try.
Wowww I just read your comment. And thankful that my video really works for you.
I think Yes you can still retrieve it because you're the only one who knows the first achievement date. But wait for days or week to reset your appeal request don't request too many time.
Same problem 😭
My first achivement date is March 6, 2018, but I know my account was created in 2017, I have a screenshot with days and which i can use to calculate the correct date. After looking the video I have doubts that I am entering the correct data, and that maybe I need to enter the data of the first achievement. What do you think about this?
Try first switching email account in your Google Play Games and check if there is another achievement in the other email.
It does work out bro form fill could not allowed to enter plz tell me
That's true if you're playing Mobile Legends in India.
Which one did you enter bro?
Hi Sir, I've tried to submit the images but only the word "too many retrieval" pops up after trying to submit. What should I do Sir?
Hello. Please read the pinned comment.
It just says ID and SERVER with text boxes to enter info
Please provide further information so we can help you. Tell me the whole story.
My problem is, i haven't played in 1-2 years. And when i came back and sign in with my google account. It logged me in my old account. I have my actual main account in my friends list and try to appeal for recovery but it requires my main account user id which i dont know how i'm going to get at this point..
Me too bro
Do you have receipt of purchases for that account? You can find your ID in the receipts.
Same thing happened to me bro 😢
@tsukifishing659 that's sad
@@Vaughnito btw after like 1 day after I commented, I retrieved my acc!
The only thing I did was to login in moontoon account...
I didn't do it first cause I thought it's not gonna work.
Why am i not getting account retrieval form?
Owww? Really?
Same here 😢
Maybe because you've requested too many times
If u are from india use vpn
My account was hack by indonesia player even the account retrievals website is not available
Reinstall mobile legends. Maybe your phone storage is too low
@@Vaughnito no 😞😂
Why are you laughing? You don't take it seriously I guess. 🙄
Brow my account was hack but my mobile legend customer service didnot work
I lost my account because my email address is no longer accessible and i don't know when i create my account please help me😢
Before asking questions, please watch the full video to understand the entire process. Then, try choosing any of these options:
- Your account is stolen or hacked
- You can't remember your account username
- You did not connect any of your accounts
- You've been notified that your account is not connected to any game data
- Your Moonton email address is no longer accessible and you can't change it
- You can't log in through your bound account (e.g., you forgot your password)
- You lost your phone number and you can't change it
I'm not sure what Moonton requires for these options or if your account can still be retrieved. Don't hesitate to comment here if you still have questions.
Hello sir i really don't remember my account creation date what should i do?
It's already stated in the video watch it again
I lost my previous phone and I dont know my account number and which email I use to bind my account how to recover please help
Check your Google Play Games account using your either of your email and check which one has the Mobile Legends achievements
Pls answer
Answer for what?
Bro no one stole my ac but I hot scammer an can't login please help
You can still retrieved your account if you still have access to your email where your account tied. All you need to do is watch the video and understand it carefully.
Bro now someone is online in my ac please help me
If it need I will pay money please help me bro
What is your Nationality? If you're Filipino you can speak tagalog so we can understand you better. Now explain everything how did you loose your account.
Someone change my 3rd party account
It works for me thank you
Thank you for letting us know that it works on you. ❤️❤️❤️
Help me bri
Watch the full video and follow the steps.
Please help. I tried this but it says "Your account retrieval application failed to pass verification"
Same uss
It means you put something that didn't match your identity as the owner.
Watch the video again. You might missing some information.
@@Vaughnito I watched the video and tried again but still the same. My device was actually reset by the hacker, so I don't know if it effects on how I retrieve my account.
I don't understand how a hacker could reset your device without having physical access to it. Although it's technically possible to do it online, it requires a lot of effort and isn't really worth it just to hack a ML account.
Thanks you so much bruhh just got my acc back ❤
You're welcome. Thank you for the credit.
Bro. Account retrieve can't open so what will be do?
Done answer to this question
"You can not submit the form as you currently have an unclosed ticket."
Help me plss😭
Sorry to hear that. Please read the pinned comment here to gain more information.
I don't know why, but when mooton sends me a Gmail instead of having the link to change the password and Gmail of the mooton account, it has a code, can anyone help me? my account was hacked, the scammer changed my password and everything
Can you please tell me exactly what Moonton said in the email they sent you?
The scammer changed everything and the gmail i created the mlbb account with, I can't access to it , also he log out my phone , can i recover my account? Help me
I'm not sure but you are free to watch the full video and try it yourself.
Same problem and i don't remember creation date , I can't access to the gmail , moonton password and moonton gmail changed everything changed
I guessing you didn't watch the full video. It has been discussed there what to do if you can't remember the creation date.
@@Vaughnito i started the game in 2019 but in the achievement it says 2023 because I didn't link gmail at first years i linked Facebook, I can't access to the Facebook it's been locked 2 years ago
@@Vaughnito I can't access to anything linked to the account in the game
How about the moonton acc changed email by hacker?
They can't change yoir email
i lost my gmail but my facebook connected how to recovery ?
Watch the full video and follow the options available to you.
hello bro, i cant lock in to my acc back it says my acc don’t connect to any account but as i remember i alr bound it with Moonton account, tried to follow your steps but then it says " the account u request for is currently not bound with moonton account " idk what to do anymore haiyaa
Log-in in Moonton Account. If it didn't work watch the full video and follow the steps.
Mine said my moonton account was not connected to anygame
Please watch the full video so that you will understand. And then follow the steps.
i followed the steps, but it asks "relevant picture of this issue" u dont have this part in the video
Then show them a screenshot of your account
@@Vaughnito i did, but it says verification failed, even though my details are correct, what do i do now?
Because you're missing the photo they asked for, as you mentioned earlier.
@@Vaughnito i did include the screenshot of my profile page with the id though
Or maybe your answers to some questions did not much with your account information
if i dont remember my ID and i cant access anything linked to my old email what should i do (i have the facebook linked but it asks for a verification code sent to the email i cant access)
I think it's time to say goodbye to your account. Huhu
@@Vaughnito Hello, Im facing a similar problem of not knowing my ID but I still have access to my Gmail only I haven't connected it to any third party websites
If your account isn't connected to your email, there's an option to address this. I'm not entirely sure about the detailed process and any additional requirements, but I strongly suggest watching this entire video first. Make sure you have all the necessary information ready before you begin.
Bro. When I connect to my account it's show the email address is not recognised as a moontoon account how to solve it
Then connect it with Moonton first
Its hacked
Don't tell me you gave your email password to the hackers?
I don't remember when did i created my account and i am apple user who changed their device a lot so I have no date what should I do, the method you mention in the video doesn't work for me. Please help
May I ask, does the App Store on Apple devices have something similar to Google Play Games, where your game data from the App Store is stored? I'm not a fan of Apple products, so I'm not familiar with this.
Bro my account say you have submitted account recovery appeals to frequently
Wait for 25 hrs to click again. And only do it once and not twice.
Please help sir form account retrieval is not available
Use VPN if you're from India
Help me with this. You have submitted account recovery appeals to frequently 😢
Same problem. I cannot log in my acc because i change a phone and i forgot that my ml acc has a new device verification and i forgot my email but all my 3rd party are log in. My main email account was asking for verification code. The problem is i no longer using that email acc. Bye to my 410skins
Please read the pinned comment.
Hello. I suggest before asking questions, please watch the full video to understand the entire process. Then, try choosing any of these options:
- Your account is stolen or hacked
- You can't remember your account username
- You did not connect any of your accounts
- You've been notified that your account is not connected to any game data
- Your Moonton email address is no longer accessible and you can't change it
- You can't log in through your bound account (e.g., you forgot your password)
- You lost your phone number and you can't change it
I'm not sure what Moonton requires for these options or if your account can still be retrieved. Don't hesitate to comment here if you still have questions.
Please urgent lost my MLBB account need help i dont have the ID is there any other way.
Before you ask questions please watch the full video so that you will understand the whole process. Then Try to choose any of this option "your account is stolen or hacked,
you can't remember your account username, you did not connect any of your account,
you've been notified that your account is not connected to any game data, your Moonton email address is no longer accessible and you can't change it, you can't login through your bound account (example you forgot your password), and lastly you lost your phone number and you can't change it." I don't know what Moonton requires for this option and if your account can still be retrieved. Don't hesitate to comment here if you still have questions.
Bro help me its been almost 50days since i tried last but it still sqying “submitted too freguently” what do i have to do please help me
Are you living in India?
Bro help me so i have account in my old phone and i bought new one...but i cant log it in since i forgot my email
The first thing you should do is watch the full video and prepare the needed requirements. Then comment here if you have any questions. I will do my best to guide you.
Hello, i need help my moontoon gmail that is connected there no longer exists and i can't change the gmail to a new one because the code is going on the connected old gmail i can't open
Before asking questions, please watch the full video to understand the whole process. Then, try choosing the option 'your Moonton email address is no longer accessible and you can't change it.' I'm not sure what Moonton requires for this option or if your account can still be retrieved, but don't hesitate to comment here if you still have questions.
how do i get back my account that i lost years ago it has no third party accounts so its really frustrating to get back and also i cant make a report about it since the account id is not showing only the server id
Watch the full video and then follow the instructions.
I lost my account due to my own mistake ive not knowing disconnected my facebook account from ml account which was the only source to login my ml account...
Watch full video and follow the steps
I cannot retrieve my account it says you have submitted too much appeals😢😢
Read the pinned comment
What about mine it says pls wait for account center or what ever to updated u
Your lucky they replied to you. So be patient and wait for them to get back to your issues.
What if you accidentally put the wrong date on your account creation but everything else is correct? Like I have all my accounts saved but I don’t know which email I used for the game :(
There was someone here with the same issue but successfully got his account back. You should try as well.
@@Vaughnito I’m just waiting for customer service to reply back :(
Goodluck!
What if they also hacked your gmail and also delete all the transactions in your cellphone
That's sounds impossible. But if it's true then you can't retrieve your account anymore
I had an old ID, but I didn't understand how to play and it was a GUEST account. After my phone got RESET, I Didn't Find my ID
My mood was spoiled, and I gave up ML. I still remember starting to play after seeing my elder cousin. I bought the hero ZHASK after seeing him. It was around 2018-19, and the MAXIMUM level was 30. Then I CREATED another ID. That was also a GUEST account. LUCKILY, somehow I managed to connect it with my dad's Gmail PLAY Games account.
After playing with that ID for a few days, I ABANDONED it. Now, I'm playing AGAIN, almost a year. 🙂
Back then, my phone had only 1GB RAM, and the heroes looked Like BALLS. [There was no space for downloading everything]
I was F2P player and never recharged. And Due to phn reset, I lost every SS.
CAN I RECOVER IT? 🙂
Thanks for sharing your experience. I'm a bit confused about what happened to your accounts. Could you clarify which account you want to retrieve? Is it the original guest account from 2018-19 or the one you connected to your dad's Gmail Play Games account? Any additional details would help in providing better assistance.
@@Vaughnito old one. Guest account.
I already got the second Account bcz of the play games binding.
@@RealVonk You mentioned that you bought the hero Zhask. You might have a receipt of that purchase which could contain details about your account, like your ID number. Try to find it, as it might help in recovering your account.
@@Vaughnito as I Said, I lost everything. 🙂
all of those SS and stuffs. IG there'll be no Choice
Really? And also your email?
I did like u said in ur video but still not working
Hello! Please elaborate your statement. What is your question about the video?
Bro. Account retrieve can't open so what will be do? Reply fast please
I already answered your comments
My form_account retrieval page is not opening
I wanted my account back why this page is not opening any solution
Maybe your Phone memory is too low
My account got hacked 3 months ago and i don't have any order id can i do recharge now and use that id?
Someone here in the comment section had same problem with you. And she's not commenting again so I assume she solved the problem. Go ahead try it.
Can my account b recovery.... My ex took my account n put her own fb to the ml account... Now i cnt logging she removes all login side where i was login.plsss tell me
Use the option for hacked account. Do you still have access to email address binded with your account?
@@Vaughnito I don't have access.. she removed n put her own email n fb. I just know the I'd . Server id
Well then forget your account. You can't have it back.
My customer service is not working 😢
Please read the pinned comment.
my problem is I made a purchase on a diff email and my other problem is Idk what phone I used to create my acc since it was 8 years ago
Okay. So what do you want to do now? Is your account lost?
What would i do if i have never buy any diamonds? I really need u bro
Same bro plss help uss...😢
Recharge diamonds through CODASHOP
@@Vaughnito i recovered my old account thanks bro🔥
@@Mlbb_wrld really? Did you follow the steps in this video?
@@Vaughnito yes
can i retreive my account if my gmail isnt bound and their is?
If your account isn't connected to your email, there's an option to address this. I'm not entirely sure about the detailed process and any additional requirements, but I strongly suggest watching this entire video first. Make sure you have all the necessary information ready before you begin.
bro my account hacked..and hes change gmail and change moonton account..can i recover my account plzz answer broo plzz..
They can't change the email unless they have access to the email bind with the account. Did you sell your account?
Mine is yes, can I still recover my account?
Then watch the full video and follow the steps. Good luck!
Did you really get hacked or did you sell that and want to retrieve it again so you can keep selling that same account over and over?
I'm suspicious of him too.🤭
When I click the form it says error 1002, why is that?
Maybe your Phone storage is too low.
I have all the details but my phone was lost so i dont have sny trusted device can i get back my account without trusted device?
Yes! Try the steps mentioned in the video.
Valuable information..thanks for the info...so i subscribed
Thank you very much. 🙏❤️
hi why mine ask me the problome and wants me to gave i picture of the problem after i put the gmail they need? pls what do i put
Can you please indicate which steps you had a problem with?
what receipt should i use? the Old or the new one?
In my case, I used my first-ever receipt to prove that I'm really the owner of the account.
why always failed?
Failed of what?
You can also try these steps:
1. Click on your AVATAR or PICTURE.
2. Click on ACCOUNT.
3. Click on ACCOUNT CENTER.
Then you'll see these options. Pick the one that fits your needs best:
- CHANGE MOONTON PASSWORD
- CHANGE EMAIL ADDRESS
- CANCEL ACCOUNT
If this helps, please support my channel by liking, sharing this video, and subscribing to us. Thank you.
I clicked on the form account recovery but the page isn't loading
Maybe your phone memory is too low. Try deleting some files.
You can also try these steps:
1. Click on your AVATAR or PICTURE.
2. Click on ACCOUNT.
3. Click on ACCOUNT CENTER.
Then you'll see these options. Pick the one that fits your needs best:
- CHANGE MOONTON PASSWORD
- CHANGE EMAIL ADDRESS
- CANCEL ACCOUNT
If this helps, please support my channel by liking, sharing this video, and subscribing to us. Thank you.
Related image regarding this issue why?
As proof
Hii!
I need help.
I send to customer service but no respons.
Probably My mail got hacked and then my account ,moonton email got hacked also. They unbound all my accounts. I can't log in by connecting to my Facebook or TikTok account. 😢
Before asking questions, please watch the full video to understand the entire process. Then, try choosing any of these options:
- Your account is stolen or hacked
- You can't remember your account username
- You did not connect any of your accounts
- You've been notified that your account is not connected to any game data
- Your Moonton email address is no longer accessible and you can't change it
- You can't log in through your bound account (e.g., you forgot your password)
- You lost your phone number and you can't change it
I'm not sure what Moonton requires for these options or if your account can still be retrieved. Don't hesitate to comment here if you still have questions.
I tried everything. .it doesn't work
I'm sorry to hear that
What happen when u don't connect all ur account but only moonton account
Do you mean you have connected your account in Moonton only?
I can't remember when I exactly installed my mlbb account, I can't check it on my google play achievements because my gmal account was hacked and I don't have access to it anymore. can someone help me?
Watch full the video and follow the steps
Sir Please help me what does this mean on customer service:
You can not submit the form as you currently have an unclosed ticket.
It means you have already contacted customer service, and they might be waiting for your response. Check your email.
same hereeee @@Vaughnito
I can't retrieve my account pls help me
To help you better, can you please tell me the whole procedure you followed to recover your account?
Its says "you have submittet account recovery appeals to frequently" please help me i will wait bro just to get my account 😊😢
Read pinned comment in this video
Read pinned comment in this video
The email i used for it is no longer accessible so therefore i can't receive the verification code, and when i submit these retrievals it keeps saying I've been doing it too frequently 😭😭
Unfortunately Yes! Read pinned comment please.
how to do the last part???
Which part?
@@Vaughnito after the proof of receipt there is still another requirements to dp
Just follow the whole steps. Watch the full video.
@@Vaughnito ano po ksi eh new phone gamit ko tpos nasira yung old phone ko
Tapos po. Ano problema nyo sa account?
Bro i tried to retrieve my account but it's not loading at the customer service 🙂😔🥺 1:57
Try to update your ML and Browser and also delete some files to increase your phone storage space.
@@Vaughnito I had 512gb storage i don't think that is storage problem, I'm from india may be that is why 😮💨
@@Vaughnito i tried with vpn it's work but my purchase history has been deleted by the seller, that's my fault to haven't taken any screenshot of my transaction history 😔🙂
Why would the seller delete your receipts when they've already been sent to you? That's confusing.
@@Vaughnito idk i send them my issue they they said we will see soon 🙂
I still have my Account ,while i playing someone try to login, i disconnect FB and tik tok and play games are still connect how should i block him?
Or maybe you sold that account and want to get it back?
Thank for this video I got my account back❤
You're welcome. Thank you for proving that this method still works.
Bro someone's playing on my acc help me get it back
I'm really going to cryy rn
He stole it,my acc
Can you please tell me the whole story of what exactly happened? Did you share your Mobile Legends account email and password with anyone, or did you play on a device that wasn't yours?
im using my usual phone but the hacker reboot my cp using the gmail account i gave to him (I was scammed), will customer service still detect that im using my usual phone? my phone is realme c11 2021 and all of the info i put is correct but it still says appeal to frequently. please help me!😢
The first thing you should do is to try the steps in this video first, then comment back here if you have any questions.
@@Vaughnito it always says appeal too frequently even though I only appeal once every 6hours. what should I do? please help me
@@Vaughnito I tried to appeal again and it says
Your account retrieval application failed to pass verification. Please make sure you have entered your information correctly.
I put all the informations correctly. Also, I have a question, what picture does customer service want in the last part of the form? I put there my transaction in razergold.
What part exactly? Can you specify here? I use receipts from CODASHOP.
@@Vaughnito is there any chance i can get my account back?? Customer service said this
Dear Player,
After our verification, we cannot determine the actual attribution of your account and cannot provide any help. Thank you for your understanding.
We prohibit any game account sharing and trading behaviors.
Hope you enjoy the game. Thank you!
It say i answered it frequently but i wait 3 day but nothing happened help me
Read the pinned comment in this video.
Bro plz help me mlbb acount got stolen today
Watch full video and follow the steps
It appear network connection timeout when Iclick andform account retrieval
You can also try these steps:
click your AVATAR/PICTURE
click ACCOUNT
click ACCOUNT CENTER
Then you will see these options, choose one that suits you best:
*CHANGE MOONTON PASSWORD
*CHANGE EMAIL ADDRESS
*CANCEL ACCOUNT
I hope it helps
I played in india
Can you do it for me
You have to do it by yourself.
Bro my account stolen i connect fb but they stole my fb too i just quite two months ml but now i trying to play again then i lost my ml account and fb too can u help me
Watch the full video and follow the steps
i dont remember the exact date and dont have the proof of which day i first purchased dia. What should i do😢😢😢
If you really own the account it's impossible that you don't have a receipt.
@@Vaughnito oh I thought it says the first dia recharge reciept. If the person who stolen my acc made purchase can i get back my account?
Yes use the first recharge Reciept
i have link but when I tried to change it and confirming it it says error 10020
Open the link in browser
do i need to remember my id to get my acc back pls help 😭😭
Okay this video will help you if you watch it and understand it fully.
@@Vaughnito i did the same thing as you , the automatic verification take so long idk why
Haven't you checked your email for retrieval links from Moonton?
When I am logging in to mlbb with my old Google play games account I can't get my old account instead I am asked to create a new account what to do. And I didn't make any in-game purchases
Can you recall your account ID?
Sir I don’t have any receipt what shall I do I just can’t access through my gmail because it has been shut down
Are you using android?
Me too, I am using android
Just follow the steps in the video.
You can also try these steps:
1. Click on your AVATAR or PICTURE.
2. Click on ACCOUNT.
3. Click on ACCOUNT CENTER.
Then you'll see these options. Pick the one that fits your needs best:
- CHANGE MOONTON PASSWORD
- CHANGE EMAIL ADDRESS
- CANCEL ACCOUNT
If this helps, please support my channel by liking, sharing this video, and subscribing to us. Thank you.
it said it was verified and i should connect my moonton account but it says the email isnt connected to any account? im a little lost.
Connect it first to Moonton Account using the same email. If you have any questions just gi back here.
@@Vaughnito how do i do that? im not in the account that i tried to retrieve yet, i already verified that i own the account
Please watch the video first.
Bro my acc was connected with moonton and not email but i forgot pass and my acc was also connected with my google play games but it says that my goggle play acc is not connected to any game data bro help pls
Sometimes Google play has that kind of error. If your account is connected already in Moonton then click the "FORGOT PASSWORD" so they can send you the link to your email with the instructions of how to you can change password.
You can also change your password by in these steps:
click your AVATAR/PICTURE
click ACCOUNT
click ACCOUNT CENTER
Then you will see these options, choose one that suits you best:
*CHANGE MOONTON PASSWORD
*CHANGE EMAIL ADDRESS
*CANCEL ACCOUNT
*DEVICE MANAGEMENT
*RETRIEVE ACCOUNT
*DISCONNECT 3RD PARTY ACCOUNT
If that helps PLEASE SUPPORT MY CHANNEL BY LIKING, SHARING THIS VIDEO AND SUBSCRIBE TO US. THANK YOU.
Hello how long should I wait until “You have submitted recovery appeals too frequently” Reset? I really need my account back 😭
Watch the full video and wait for 30 days!
@@Vaughnito is 30 days confirmed?
@@Vaughnito Also I have another problem so I've made my account YEARS ago but when i check my google play achievement it says its 2024 and im like huh? Ainnoway it took me 3 years to get a 3 skin achievement. Im overthinking help 😭
Yes
Open your Google Play Games using another email
Sir nag expired na link ng moonton account recovery ko... kailan po ako maghihintay ulit sabi ng customer service i already help you
Help me? like? Anyway pakibasa nalang sa naka pinned comment. Thank you
After i fill up. But say unknown. Why should i do?
Can you tell us the whole story?
After I fill and confirm.. shown on screen is "error unknown"
Try to update your ML and Browser and also delete some files to increase your phone storage space.
@@Vaughnito I already updated my ml. And about the storage of my phone it's good. There's no problem. But always show it "error unknown", I don't know why. How to fixed.
Where do you live by the way? From what country are you?
Bro my problem is I didn't make any payment once😭
Do you still remember your IGN? If yes, try recharging a small amount through CODASHOP.
@@Vaughnito yes
@@Zohminga8 try to recharge small amount
why it's always fail, I still can play using that account but I want to change email and tiktok account for safety but why I can't change it?😢
Connect your account to Moonton directly and not to other social media apps.
@@Vaughnito it's connected but it want but I want to change the password the problem is it want a code in the email I lost:
I smell something fishy here. Are you really the owner of that account?
@@Vaughnito yeah? i lost my phone that i registered with my account
Try to change your email address. Click your avatar, click ACCOUNT, click ACCOUNT CENTER. Then follow instructions.
But what can we do if the hacker factory resets our phone and stole our acc?
same situation
That's too bad
@@Vaughnito Nvm my friend told me that he didn't connect his Moonton Account, Report DecemberRainn. For still my friend's account
Bro I lost my old phone.
And i bought a new phone and now ml asks me to approve from my old device.
Please help 😭
Watch the video and follow the steps
I click the customer service button but didn’t work
Update your ML app
what if my acc. got hacked? and they removed my gmail and etc. will I still be able to recover it? I am the first owner, I was supposed to sell it but I got scammed.
That's too sad. If that's the case you can't recover it anymore.
You sell it I know and want to get it back
That's funny
What if you have not haven't recharged even once?
I forgot if there's another option other than that
You can also try these steps:
1. Click on your AVATAR or PICTURE.
2. Click on ACCOUNT.
3. Click on ACCOUNT CENTER.
Then you'll see these options. Pick the one that fits your needs best:
- CHANGE MOONTON PASSWORD
- CHANGE EMAIL ADDRESS
- CANCEL ACCOUNT
If this helps, please support my channel by liking, sharing this video, and subscribing to us. Thank you.
since i switch my phone, the achievement is at jan 4 2024 while the account itself was made at around 2020. how to solve this issue?
When checking your achievements, ensure you're using the same email associated with your Mobile Legends account. If your account was created in 2020, your first achievement should appear with a 2020 timestamp. This can help confirm that the email you're checking is linked to your original account.
Thats means even if we buy other account the owner can get it back ??
Yes
Yes!
pano pag ni.reset nila phone ko na usually ginagamit ko at ni.change email na nila?
Di nila ma change ang email pag wala silang access sa email na gamit mo. Mas mabuti watch mo the whole process ng video at try mo rin. Walang mawawala sayo.
@@Vaughnito okay na, narecover ko na kanina may isang device lang akong hindi nalagay
Paano mo na recover?
@@Vaughnito same lang process pero 2 devices nilagay ko since that time nagchange ako ng phone kasi dun pinakamatagal na log in ng acc ko
Nakatulong ba ang video na to?
My account hacked how to recover.... I'll try to recover but not work
To help you better, can you please tell me the whole procedure you followed to recover your account?
Gmail got hacked but i can't connect mlbb with my fb and tiktok id because it shows verification code of gmail please help
You can try watch the full video and choose the option that suited to your situation and follow the whole steps