Tech Efficiency- What You Need to do to get 125% or Better
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- เผยแพร่เมื่อ 19 ก.ค. 2020
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I believe it's a persons confidence and 2nd guessing that slows them down.
100% once I got more confident and felt better about myself I sped up 10x my work also improved
Absolutely. First brake job I did took a few hours for one side. Now I’ll rip all that’s shit off and be flying in comparison. And I’ve only done like 5 axles worth of brakes.
Confidence is that feeling you sometimes get before you fully understand the situation.
@@VashthStampeede lol, love it.
Guilty
Watched your videos a couple years ago when I was first starting. I learned to combine things to earn as much as possible while working and going to school. Long story short I was 6 month in and hitting 120-124% weekly definitely shocked people including the regional manager who came and shook my hand personally ... Everything your saying is very helpful to new techs keep it up!
As a tech who has only been turning wrenches professionally for 7 months. These tips and others have helped me start putting up 50 plus hour weeks very consistently with time to leave early on ridays. Thanks for all the info.
I do it the other way around - cool mornings are for working, and afternoons, when the heat index is well above 100°, is for driving cars in the ac and light work.
Dealerships typically are set up for inefficiency. Worst one I worked at had us looking up warranty times. The only bone they would throw your way was a 30k 60k or 90k service. If you tried to up sell one it would go to the next tech up for a service. I see more and more dealers finally upping their pay rates due to lack of body’s to fill the shop. Independent’s seem to be stuck in the 90’s with pay rates around here. Glad I’m off the line and have a job in turf maintenance.
I am a dealership technician in Los Angeles, and average 130 % monthly , but for the past months we have averaged 180 to 200% there has been lots of work , last week I got the record for a single day billed hours (36hrs. for this year.) For those guys out there it is possible , but as The Flat Rate Master says it is management and how it is set up for you guys to Work. other key Items are discipline on how you work ( Do it right , no comebacks , and streamline so your efficiency goes up). ps: we California techs don't deal with rust that much , I think efficiency does go down if rust is present and shops should charge accordingly. Thanks Flat Rate Master keep up the great advice and tool review videos.
Hit 65 hours last week in 45 hours. Everything just worked out great! Lots of gravy and easy diag
Man I've been at a dealer for a few years, and I wish we had the "diagnose in the morning, fix in the afternoon" system. I always seem to get nothing but waiter diags, weird unusual diags and then my foreman wonders why im only at 35 hours at noon on friday.
That's the worst. "Hey, I know you're busy, but can you see what's going on with this one? The engine light is on and the passenger window doesn't go down. Oh, and sometimes their call quality isn't good with Bluetooth on their iPhone 6."
@@matth9359 🤧😞
Same story at my dealership
Was a 20 year Honda dealer tech had many 60 plus hour weeks and even had my share of 100 hours. And as far as rust, in Illinois we build that into repair cost
I’m at the shop 90 hours and get 60 lol
Damn I work 6 days 6 to 6 and get 100 to 110 a week it ain’t easy though
My service manager usually wants me to start tearing down equipment for repairs without parts ( I work in the equipment rental industry) . Can't stand it especially when, during these times, most of the parts are back ordered for a week to a month..
Great advice and great video. I never ran a shop, but I did run the commercial end of a parts store. You could always get the jist of how a shop was run when working with these garages daily, and it was easy to tell the mismanaged ones. You could usually tell who was going to go belly up.
Makes a huge difference when the shop owner plays the role of shop foreman too. When you have owners with just business degrees that had their business handed down from their father, stuff gets out of whack quickly. “It’s just right there” is the sentences can’t stand to hear 😂 but I agree, If you can successfully implement your strategy for efficiency then it’s golden.
Flat rate 20 years, once I realized I was the only one in my way that things really clicked and the money came. Be confident and learn from the mistakes, and you'll succeed. Thanks FRM!
Awesome video. What you’re doing with your shop and how your shop is set up resonate with me and are what I believe are necessary to optimize shop efficiency and productivity. I also like the idea of the manager being the master technician. I think that’s ideal and helps both the techs and service writers to develop, assuming that person is top notch like you.
Totally agree you can"t be on your phone and expect to make hours, it don"t work like that.Yep Terry agree why some of these service managers just don"t get it you diagnose first then like mike said you wait till you have the parts before you start tearing down i just don"t get it.Great video mike and advice keep them videos coming, stay safe everyone we will get thru this.
When I was working at a Toyota dealer there was a Master Diagnostic tech I worked with that could do the Tacoma frame jobs in 2 days. And a timing cover in one day if he was left alone. And that was along with 10 diags and multiple recalls.
I bill 1 hour diag if any kind of scan tool gets involved. Turns a simple job that could pay less than half an hour to a little gravy. It's a dealership anyway.
Yessir
I love how this guy shows up half sweaty flushed in the face, it looks like he has just taken apart a transmission to talk to us. That’s dedication. Plus he looks like he would kick my ass. Makes me listen to the man! 😮
At 47 I think I'm only running at about 90 percent efficiency. When I was younger I could get the jobs done faster.
Cmon bro you didn't give us specific tips on hitting 125% lmaoo I NEED THIS
Enjoy your videos....I was a car hop at a Chev dealer in H.S...drove / parked about 125 cars a day. Drove some Corvettes back to school and hung out for time. Service writers test drove through the neighborhood too, saw us....never heard a thing ?
i was a lube tech last year and made $45,600 ish at my shop but i also perform general repairs. Im inefficient but work tenaciously and this year im going to try my best to increase efficency. i just purchased a milwaukee m18 3/8ths compact and its making me money because i made 40 hours this week as a lube tech and doing general repairs. i got my start in automotive at this shop as a lube tech 18 months ago. My mom kicked me out of the house and i was a delivery driver till my truck needed a lot of repairs then i went into an auto shop to buy parts and get coolant and oil etc. i ended up staying. i hope i can get 50 to 60 hours atsome point this year when other technicians quit or leave etc just to know if i have a future in this career field.
in my opinion, speed is key!
It depends on what type of repair whether you can order parts and move the car out on to next one. sometimes you don't know what parts you need until you get into it!
My last shop manager stacked the shop against 5 of us, & fed 2 techs daily (the 3 are friends). Ruined me for flat rate, now I work hourly & get by. If I ever work flat rate again it will be for myself.
thank you for addressing the rust issue with repairs effecting time of repairs.
last dealership i worked at i had to be the porter,parts runner,custodian,customer liasson,plus mechanic
it was a cluster
customer pissed,manager pissed,parts people pissed 🤦♂️🤦♂️ and everyone blames you 🤷♂️
It's doable to do 120h and work around 60h in 2 weeks, I have done that but I also had a lot of luck with customers having deep pockets and actually fixing or maintaining their cars. Also being a level C tech that literally only does Oil changes as a main part of the paycheck sucks but it can also be good if your shop allows you to do the work you sell.
Do you wear that special shirt just for the video?
You are very experienced and over time you get quicker .
Working on deisels id probably not show up the next pay period if I did 125% efficiently.
That aside, so many valid points in thid! Very good content and long time watcher! Keep up the good work.
I was 200% last month the only master tech in the shop .you need to keep moving no lunch no breaks
That (no lunch no breaks) is a good way to get yourself hurt and then you are out three months and what is your percentage then. 190% with breaks and without fatigue and accidents and injuries might be better in the long run.
40 years going strong no major injury
Rather do 150-175 and not be making stupid mistakes because I'm hungry and tired.
@@JMKady76 yeah screw not eating money isn’t worth more than my health.
Cool thing about flat rate is that you get to make your own hours you can leave early if you bill a good day.
Sounds good man. Best system I have ever heard of.
Very useful video. We limit oil changes to a certain number and morning times for the same reason. It’s tempting to fill you day with appointments, but you just shoot your self in the foot, with lost discovered services and ability to get a quality job out.
The shop I work in only likes their golden boy to make money while the rest of us scrape for crumbs.
I hear ya. I'm in the same boat. When X tech isn't at work I'm flagging good hours. When X tech is at work I flag shit hours. They feed him well.
same, i need to find a new shop
It's time to find a new shop if that's the case. No need to stay around in that environment.
Man when I did work for a dealership they had their golden boy and his fiancé was the service writer, the rest of us definitely got scraps!
One of my pet peeves learned over time is not taking things apart until parts are in my hand. Diag, diag, diag, approved repairs parts in stock *Boom* repairs done, diag diag, ect.
Making sure to ask parts if in stock or sop and eta. Relaying that to advisor and/or foreman. Knowing your flow comes with experience and desire to learn that flow.
What shop management software do you guys have? Thank you for all of the hard work Mr. Flatrate Master!
I kinda think alot is dependent
on the shop and the team
enviroment.
FRM probably works in a
top tier inde shop where
everybody is rowing the boat in
the same direction. Alot of shops
operate in a trial by fire mentality
Must be nice to be able to get parts from worldpac in an hour I can't even get parts from o'reillys and an hour
Absolutely...then when they do get there half the time they ain't even right lol.
😂
Thank you for the advice.
It is really hit or miss in a German dealership. This morning I made 1.8h. Some morning I hit 7.5h. It really depends if our part dept fucks up or not, and if the advisors write everything up properly.
Most dealers here in the UK do a 1 to 3 minute video and fill out electronic health check. The customer gets it e mailed straight away so they can see for themselves.
I find alot had to do with the shop and your confidence. The second takes experience
In the body shop we tear down for estimate and weight weeks on parts with cov19 sometime months it sucks
All you gotta do is is diag a car get ut outside and keep doing that, and you need to be quick about working on cars. I look at what part I need to replace and run through how I'm going to remove it in my head before I start working on it
How do you know what part you are going to replace just by a basic visual inspection/before working on it? Are you just doing broken parts and obvious fluid leaks?
I need to work with you. I work for Isuzu/chevy dealer. My shop is an outdated turd. We been on "guarantees" hourly pay for years. They recently changed us to flat rate. We are all loosing. They are gonna lose all of us. The shop is not setup to run flat rate & they just don't get it. My pay has been awesome for a long time as foreman. But when they told me we are going flatrate I put in my 2week notice, They gave me my hourly pay back plus a raise. I also noticed they have been buying new equipment for the first time in years! They are making the technicians pay for there "updates". Messed up
Am I have some good weeks and I have bad weeks but sometimes it's really difficult with warranty I think it also depends in the area that you live in it's really hard to sell cash jobs but alot of times those same cash jobs that refuse come back cause it wasn't done right wherever they take it to have the work done but when possible the way you explained is how I try to do it
Man I wish my shop was set up like that. I’d turn a lot more hours.
To make your $28.00 per hour you have to drive 3 hours per day in hot bumper to bumper traffic, that is 18 hours per week almost a part-time driving job, plus gas on a V-8 truck, and wear and tear on a 4-wheel drive truck. You have to take all that off your take home paycheck.
I’d sell you a 25 year old Toyota Corolla with ice cold A/C for $1000 just for a commute beater, leave the truck at home
Thanks for the explanation.
How many waiter oil changes a day?
Do you have any plans to ad a top box and or side cabinets to your tool box?
The guy at the parts house told…. “Your not working on an Ambulance, So calm down. We’ll be there soon”!!
Don’t see him around anymore…….SMH some people’s children
Working on one make at a dealer is definitely an advantage. Its much easier to become extremely efficient even with warranty work. I've been a Mercedes-Benz tech for 10 years and there's no job I've done that I can't make money on. I've had many weeks over 100 hours but unfortunately not everyone can do it. You kinda either have it in you to be a great tech or you don't, and you should know after about 5 years if you can be one of those top techs in the shop.
I’m a new Foreman, this is the first time I’ve had to really worry about other guys that I work with.
In a time where it is hard to find good help, how do you deal with guys that just don’t care. Late everyday, won’t work hard, ok with the 38-40 hours a week. Again, they can’t be replaced right now. The catch is the problem guys are older than I am. Thanks
Great video as always, this is how we flow our shop too. Can you cover your QC program sometime?
FYI some places warranty time actually pays fair. If that weren't true you wouldn't see some techs staying with certain brands long considering the volume of warranty/campaign/recall work that is required.
Enjoy your videos!
I see some of the comments regarding not having parts before tearing it down ... to some exact that’s some what true at least in my experience, sometimes there’s other parts that can break while re assembling also sometimes it’s in that instant another part can go bad so in some cases yes definitely a good thing to have your parts right then an there but sometimes you do have those exceptions.
In Australia, there is a ballpark goal of four cars per day per hoist.
The hours booked are job dependant , if you are efficient, you can make the hours easy .
We don’t have a rust belt , but we have a coal industry, which is just as bad, but we book it.
Good Info. Definitely going to apply to my shop.
we have a system too. Shop foreman sits on the ro's for days and then dispatches them at 3:30 Thursday.
Still have the bel air toolbox?
Great advice!
You are one of the best all around tech s I've ever seen why don't you have your own place by now you can do it
I’ve got one lift. I’ll be on a 2 day job, finish it then spend the next day checking out cars to fill my cue again. Spend the next 2-3 days repairing those cars, rinse and repeat. So I’ll have 3-4 days per pay period that no hours get flagged.
I had no problem getting 125-150% on subarus but I'm at a GM dealer now and I'm struggling to even hit 100%. Thanks for the video
Do bill an hour for diagnostics??
Working efficiently makes you more money, the shop more money, and (should) save the customer money as you should be able to charge a little lower labor rate than the competition.
we have a tech that turns over 100 hours a week in the summer. He refuses to do warranty work and picks and chooses what he works on. and if any one complains about him they are told to worry about themselves. he also over charges for most things. express van 5 hours for under hood fuse block that pays no more than 1.0
How does management let him get away with it is he related?
When I worked at a Chevy dealership I would Bill between 65 and 80 hours. People also have to remember the ones that go to the dealership have money to spend.
It’s just parts for me and not wanting to have thing apart because of weather
Frm really hit every point imo I also hate shops who won’t let a guy stay late like I work on the truck shop and my boss says it’s cool to stay late but it took getting the main shop service Magee chewed out by the owner of the dealership to get him to leave me alone like for 3-4 days In a row I was basically told the next day I’d be gone even tho I’m the highest flagger with no come backs and I have almost the most in tools ⚒️ but I digress there are a lot of reasons you can’t always flag at full potential so u really gotta make sure you behave to the right people in the shop to make sure when you go to war you’ve got back up that’s worth their weight in gold. My shop manager weights 350 before breakfast 🥞
Everyone at the shop has a key to the shop, we will never require anyone to stay late but you can if you want
I guess it depends on the situation. We can normally have our parts in a out 15 or 20 minutes if they are in stock. If I have say a pickup truck in for brakes, you won’t know if you need calipers unless you take them off, you won’t know if you need park brake shoes until you take the rotors off. Maybe you will find a slightly leaking axle seal when you get the rotors off. By the time you have the vehicle in, on the hoist, wheels off, brakes all off, it seems like a waste to put it all back together. So would you assume you need everything and have it on hand or?
Sometimes I can tear down a car, order the parts and have the parts show up so they are there after a break. Unless you are charging the customer for that time to put the car back together I don’t see how it always is better. I can see it better sometimes, but sometimes it must be advantageous to fix the car right away when its in for diag.
It bugs me a lot... I spend A LOT of time either waiting for parts or customer authorization... and then I’m told to tear it apart without having parts which pisses me off!!! I’m hourly but I don’t care, I want to get jobs done and cars GONE!!!! no one at my shop seems to understand that. I’m usually half time on almost every job I do, but there are some jobs I get my a$$ kicked. I can say I win more than I lose.
Great video man
I know I can work over 100% I've done it many times. If I'm not at least 100% I'm finding a new job or telling them to get their shit straight.
How do you get out of not feeling like you worked 70 hrs in 40?
I disagree, expecting a tech to turn 40 hours in a 40 hour work week and expecting quality repairs is laughable. With all the crap we deal with, helping the the young guys, being asked to do a million little jobs throughout the day that don’t pay (hey throw this bulb in, hey pull codes on this, hey swap out this battery etc)
Also pulling in cars just to look at them only to pull them out then in again is a huge waste of time. It’s also the reason why are bodies are falling apart. Setting up the lift, pulling wheels etc is hell on your knees and back.
The only thing i will do for free is put air in a customer's tires, nothing else isn't free, if the writers want it for no charge they can do it
If your service writer is having you do any job that is not what you are clicked on for, they should pay you for it. The solution, I feel, would be to tell them to do it or to have an hourly person do this work.
spot on Sir great video
the reason why your getting 125% efficiency is because of you and your shop set up, i would say most shop is set up against the tech which is why techs hate flat rate.
Preach Brother👊
As tech: how my efficiency will be high if mostly doing diagnostic, checking finding getting precise from parts send to writer jumping next complain. Warranty all of the above plus I have to open case than call factory representative report everything they approve than order parts. After let say I received transmission and replace it there is form I have filled up return part to part department find warranty time up code and next to me some one just doing regular maintenance bring a car in and out and getting pay less than me but taking home more money than I. His efficiency is way higher than my. This is 99.9% all dealers I can say in USA
Lots of favorites going in all dealers… I don’t know what dealer you working or running. All car dealers service writers and management are like fast guys they don’t care they do the job right or service right. Let’s be honest I’m not new in this business. I know you know and who ever is in this business they know what I’m talking about.
How to nail 125%: Have a good shop manager who lines things up well so you can bang em out. Efficiency. Also bill for diagnostic.
Last small shop: “how about we do flat rate?” Me: “no thanks”. Shop manager: *procedes to forget to order parts. Orders wrong parts. Waits to check parts availability until car is apart.* Definitely affirmed that flat rate would have sucked hard for me there.
I’m guessing you filmed that during a heat wave last Summer. 😉
Eric O - The Rust King! Bring out Big Nasty and The Smoke Wrench. 😂👍🔧
Oh the rust is great. Up north if you get a 20 year old truck rolling in for an exhaust manifold, you just pull the truck in, roll the torch over and get to work, down south, you get that same northern truck in, you’re gonna try to get it with a ratchet, then you’re gonna try to get it with a bigger ratchet, then you’re gonna try to wiggle an impact in there, then you’re gonna spray PB on it, then you’re gonna snap a bolt, then you’re gonna get the torch. Northern mechanics blown it off in 15 minutes, southern mechanic screwed with. For an hour then did the same thing…and if you’re up north and you roll the torch over before you pop the hood, nobody bats an eye, if you’re down south, the service manager has an aneurism. :p
I work at a Mazda dealership as a Auto Tech 8 years I do around 70 to 80 hours a week it possible
I call that the stealership
The One Its called upsell!
Lmao I started this tech Joint about a year ago im knocking 70-90 hours a week. You just have to be honest about things the car needs and can be able to prove it needs it, but its deff Possible people
I shoot for around 40-50 a week. We work 8-12, 1-5 no exceptions. If it doesn’t get done it doesn’t get done
it really depends where u work----i see many shops that dont charge diag-----the shop i at now if something breaks such as a corroded stud or something the 'customer" blames us and basically says we suck and wants my compnay to fix it for free essentially--many techs got pissed cause we would absorb the loss essentially--then they lost mnay employees so they now pay us for the extyra shit we have to do to fix the car and the company now takes the loss cause they cannot get the extra money from this customer(this is a fleet repair shop)
You talks on flat rate mindset is the same as local vs OTR truck drivers . I have 10 to 15 stops from Saint Louis to Vegas to Phoenix. I have to be efficient not fast. I’ll skip 2 or 3 stops because I can get 2 big stops before they close and go back to the other ones.
You might want to talk to TH-cam about the closed captioning they keep saying "I am the Fly Rape Master" figured you might want to know
Lmao!!!!
You cappin, but that is funny
What service writing system do you use?
Ro writer
I've been in the industry for ten years and hands down, RO Writer is the best.
Labor guide is a GUIDE if a job calls for 3 and I choose to sell it for 6 because I’m F-ing good at it.Stealng from a customer is Selling unnecessary repairs/services.Generally Speaking none of us sell jobs like that it is difficult to sell jobs at double the rate when you already taxed off your loyal customers
This is how the master tech I apprenticed under ran his shop.
I dispatch/tech and most of my guys were gone last week. It was just me and another tech. I flagged 110 hours stayed late Monday-Wednesday. FUCK THAT!
How do you handle receiving wrong parts, and service Advisor attitude on a daily basis.
Personally I throw hammers and generally just throw a fit, after my tantrum is over I just get back to work.
@@01firstlast - LOL cuss words are cheaper than Prozac!!
When you sell work to a customer you give them a price not a hour amount .when they agree to it that is how it is done if they feel they are being taken advantage of they can leave and get another opinion .keep in mind if a flat rate tech takes longer than agreed to time he loses out that is the business of flat rate. This idea of taken advantage of people happens unfortunately . The rust thing is not that big of a deal we have dealt with it for years. On equipment when I would sell work on a 20,000 combine repair you build in a contingency if you need it ,you have it if not the customer saves money it helps building confidence and your reputation.Great video
Warranty is not all that bad, as long as you are highly skilled and knowledgeable from self learning you can make hrs and efficiency. I personally make 200plus% efficiency a day, and average 80 to100hrs a week. On great weeks over 120
Do you have any tips?
Be very organized, STAY AWAY from your cell phone, even when you're tired, push yourself to learn and be skilled at repairs. Know when to rest up your body after a shift. Read ahead of time, just like if you were in school.
Want to be 125% efficient.....never do a lick of diagnosis. Diagnosis eats efficiency. Stay a parts changer.