Lmao I worked event staffing and this is EXACTLY what those seminars are like. They hype it up like a big old party, excited talking, music, lights, give out little goodies, and me and my coworkers would shake our heads and sigh and ask each other how these people fall for this and how cult-like it is, and we'd all just agree that it's weird, but we're getting paid to stand here and watch people be excited about getting scammed and tell them where the bathrooms are if asked, so whatever.
I had the nice niche of being able to refuse contracts at our hotel. How many times people wanted to scam people, and would ALSO try to lowball and bargain for cheaper rates. Scum all over.😊
The conversation about jobs and college and what came after gives me and I’m sure many others some comfort that it really is okay to not know what to do in the future. Just trying at whatever you get the chance to do is what matters.
As someone who works in the business office of a newspaper whose corporate offices forced us to rip out our landlines and replace them with Zoom, Wade's phone tree nightmare is entirely justified in that it's corporate compartmentalization and outsourcing where you are literally not given the tools nor training to actually fix the problem the customer wants fixed. For instance, if one of our subscribers has a tech issue, like they can't access their digital paper, then that issue gets redirected to our """tech department""". I say it that way because, they will literally not accept calls from customers, they only take *emails* from us "frontline employees," who will relay the customer's issue to the tech department. The tech department will then do whatever they do, then inform us that the issue has been fixed. We then *reach back out* to the customer to tell them the problem has (hopefully) been fixed. Like, I get not wanting to answer the phone. Phones suck! But man, it's your job, buck up and just do it. Anyways, fuck corporate America. Just unionize.
In my old job, I was the "Customer Feedback Analyst". I manually went through hundreds of thousands of interactions and reviews in order to identify what our customers wanted and how to streamline the review pipeline. I was also the guy that contacted people to try and fix the bad customer service experiences they had, and eventually coordinated that effort with a small team. I reported directly to the C-Suite. So many people got written up or fired because of the kind of treatment Wade got; I did not want anything to escalate beyond an immediate supervisor at most. They tried to outsource once, and that was the busiest six months I ever had there. For any CSMs here: Customer Service agents need the power and training to handle things directly! Stop compartmentalizing your employees and information!
Bob is right about what happened with Transformers: Revenge of the Fallen. The worst part about it was that despite the writers' strike during production, the movie still made bank, which showed the studios that they could get away with not having writers if the movies were still profitable without them.
I had the same experience as Mark with the cops. They came and gave me their cop baseball card thing and explained how it's not okay to waste their time but they were super nice about it. Im embarrassed to this day.
About changing appointments, for services and utilities, it's really not easy to change appointments, but you should know, as a customer service employee, who to give that phonecall to. And if you connect someone, you don't connect them and hang up, you call that station, and if there's nobody to pick up the call, you get back to the customer and tell them to try again later. You don't just leave them hanging on a dead line. Or in my case, as a med tech, if reception gives me an application related call by mistake, I give the customer the hotline for the training unit, so don't have to go through our system every time they have a handling issue. Anyway, I have these issues only when I'm calling public services. Private companies are usually fine. Like, my electricity provider vs the state owned power company, is like a world apart
I can't remember if it was DHL or UPS, but one of them I had to call to change a delivery date, their phone tree was exclusively voice commands, and would stop telling you the options at the slightest sound, then wait 10 seconds and start from the top, it also had trouble picking up commands, and would do the same if it didn't understand, I had to go like 8 options in to be able to get a human, it took 40 minutes.
Hey Mark, Bob, or Wade, idk if you have this option open to you, but Bunker branding does alot of peoples shirts and other things, if you are interested in trying the merch route still.
Lmao I worked event staffing and this is EXACTLY what those seminars are like. They hype it up like a big old party, excited talking, music, lights, give out little goodies, and me and my coworkers would shake our heads and sigh and ask each other how these people fall for this and how cult-like it is, and we'd all just agree that it's weird, but we're getting paid to stand here and watch people be excited about getting scammed and tell them where the bathrooms are if asked, so whatever.
I had the nice niche of being able to refuse contracts at our hotel. How many times people wanted to scam people, and would ALSO try to lowball and bargain for cheaper rates. Scum all over.😊
@@istarune you're saving the lives of dozens of naive college kids, keep it up!
You weren't ready? We weren't ready! We're drowning in the flood of videos over here!
...Do keep them coming though. Nice to have them on TH-cam.
The conversation about jobs and college and what came after gives me and I’m sure many others some comfort that it really is okay to not know what to do in the future. Just trying at whatever you get the chance to do is what matters.
As someone who works in the business office of a newspaper whose corporate offices forced us to rip out our landlines and replace them with Zoom, Wade's phone tree nightmare is entirely justified in that it's corporate compartmentalization and outsourcing where you are literally not given the tools nor training to actually fix the problem the customer wants fixed. For instance, if one of our subscribers has a tech issue, like they can't access their digital paper, then that issue gets redirected to our """tech department""". I say it that way because, they will literally not accept calls from customers, they only take *emails* from us "frontline employees," who will relay the customer's issue to the tech department. The tech department will then do whatever they do, then inform us that the issue has been fixed. We then *reach back out* to the customer to tell them the problem has (hopefully) been fixed. Like, I get not wanting to answer the phone. Phones suck! But man, it's your job, buck up and just do it.
Anyways, fuck corporate America. Just unionize.
In my old job, I was the "Customer Feedback Analyst". I manually went through hundreds of thousands of interactions and reviews in order to identify what our customers wanted and how to streamline the review pipeline. I was also the guy that contacted people to try and fix the bad customer service experiences they had, and eventually coordinated that effort with a small team. I reported directly to the C-Suite. So many people got written up or fired because of the kind of treatment Wade got; I did not want anything to escalate beyond an immediate supervisor at most. They tried to outsource once, and that was the busiest six months I ever had there. For any CSMs here: Customer Service agents need the power and training to handle things directly! Stop compartmentalizing your employees and information!
It's so nice to have distractible on TH-cam 🙂❤️
Bob is right about what happened with Transformers: Revenge of the Fallen. The worst part about it was that despite the writers' strike during production, the movie still made bank, which showed the studios that they could get away with not having writers if the movies were still profitable without them.
I had the same experience as Mark with the cops. They came and gave me their cop baseball card thing and explained how it's not okay to waste their time but they were super nice about it. Im embarrassed to this day.
I LOOOVED angry beavers! That episode when everything turned black and white made my brother and I laugh until we couldn't breathe.
About changing appointments, for services and utilities, it's really not easy to change appointments, but you should know, as a customer service employee, who to give that phonecall to. And if you connect someone, you don't connect them and hang up, you call that station, and if there's nobody to pick up the call, you get back to the customer and tell them to try again later. You don't just leave them hanging on a dead line. Or in my case, as a med tech, if reception gives me an application related call by mistake, I give the customer the hotline for the training unit, so don't have to go through our system every time they have a handling issue.
Anyway, I have these issues only when I'm calling public services. Private companies are usually fine. Like, my electricity provider vs the state owned power company, is like a world apart
I can't remember if it was DHL or UPS, but one of them I had to call to change a delivery date, their phone tree was exclusively voice commands, and would stop telling you the options at the slightest sound, then wait 10 seconds and start from the top, it also had trouble picking up commands, and would do the same if it didn't understand, I had to go like 8 options in to be able to get a human, it took 40 minutes.
I wasn’t ready for that thumbnail lol
At 1:04:04 my internet cut out so I thought wade tripped a cord and froze the podcast 😂
Angry beavers and heroes mentions!!
i hope they accumulate two years of episodes then mass release every one randomly in December 2027
24:00 For me live chat all the way
Huzzah 🎉🎉🎉
Hey Mark, Bob, or Wade, idk if you have this option open to you, but Bunker branding does alot of peoples shirts and other things, if you are interested in trying the merch route still.
A full podcast episode?!
Many!
Oh one is ready for scams and everyone wants to get rich quick
What the gunga?
nice
Goober
7:45 Communism!!! 😂
1/1/2025 at 8:38am the likes are at 666
My subscription feed is nothing but Distractible now! Stop it!
Don’t stop