Hi, I bought your earphones, and firstly I am overall impressed and happy. Sound is excellent, and gamemode helps with latency. They are also my first pair of wireless earbuds. I fail to find in the instruction a simple way to explain to me how to use them properly. mainly: 1.Should I always keep them docked in the box while not using? won't they overcharge? 2.For how many times charge box can fully charge the buds, before being depleted? (at least when new) 3. Should I charge the charge box before I recharge the earbuds for the first time? 4. Can the box be charged and charge the earbuds at the same time? Can I connect it to the phone charger with them inside? 5. I know this one is silly but the manual doesn't state it clearly: Does the charge box charge earbuds when not connected to usb phone charger? additional consumer feedback: 1. I like your charger box case, feels like a good quality stuff. 2. I would suggest you make the box lid half transparent, or make a half transparent little window, so we can see nicely colored earbuds charging state LEDs. and we wouldnt need to open the case to see if they charged. and it would look cool. 3. Your logo is...not awesome. lacks some style. I was a graphic designer, I can make you some suggestions If you need some help with that. I also heard some reviewer said your old logo was a bit better. I agree with that. You provide quite a quality products, and your logo deserves to say "awesome quality", but it says "three eggs"
Hi! We're sincerely sorry for the difficulties you are having while using our QCY products. Unfortunately, as a social media platform, we cannot access your issues to provide a better after-sale assistance. However, we highly recommend reaching out to our customer service team via support@qcyearphone.com They will do their best to help you resolve any after-sales issues. I appreciate your understanding!
so i have a question. if want to charge earphones, i can do it by just put them in the case with blue or green light on case? or need to put them in case and then connect to charger both?
Hi! We're sincerely sorry for the difficulties you are having while using our QCY products. Unfortunately, as a social media platform, we cannot access your order number to provide after-sale assistance. However, we highly recommend reaching out to our customer service team via support@qcyearphone.com They will do their best to help you resolve any after-sales issues. I appreciate your understanding!
one of the earbuds of my QCY T13 isnt working, and its not a charging problem, for some reason when my right earbud is in the case it shows the blue LED and not red, and when i get it out of the case and try to use it, it not only can't connect to my device it doesnt blink the blue LED like my left one does
I have the same issue with my QCY T13 but for the left bud. Yesterday it refused to charge and now it shows a blue light as if it is fully charged and when i take it off the box i can only see the right one blinking and connecting to BT and not the left one it doesn't show any light.
A long time qcy user here. i’ve been using t5 for 2 years now and just upgraded to t13. the t13 is definitely the best. it’s smaller, usb c, and sounds better. The touch controls is also more responsive although it’s a bit too sensitive sometimes, but that’s not a problem for me. Overall, get the T13.
Today I bought this earbud and sound is ok and battery as well super lasting !but…app is a nightmare …I’m not able to register my account and keep on rejecting any email or password ..no chance to register and to get the authorization code , could you support me please . ? I think app must be the simple part of the customer experience …make a video to explain or a clear instruction …or adjust app please tks ..Luca
Last time I spend my money on anything other then Apple products. This mambo jambo headset broke in 1 (one) month. Left ear bud just don't make any sound.
I bought this 1 week and right ear bud do not connect on bluetooth. I have read comments about this issue before and sadly it was true after I bought this item😭😭. Please help me to fix this. for those who want to buy please read this first
I don't like the design. Makes my ear ache and release fluid like it's very intrusive in the ear. Also the sound and connectivity are very average. I don't understand other reviews
These headphones are complete ass guess you get what you pay for dropped my airpods on the train smh guess i gotta order another pair cause these shit pieces of shit aren't it smh
Hi, I bought your earphones, and firstly I am overall impressed and happy. Sound is excellent, and gamemode helps with latency.
They are also my first pair of wireless earbuds. I fail to find in the instruction a simple way to explain to me how to use them properly. mainly:
1.Should I always keep them docked in the box while not using? won't they overcharge?
2.For how many times charge box can fully charge the buds, before being depleted? (at least when new)
3. Should I charge the charge box before I recharge the earbuds for the first time?
4. Can the box be charged and charge the earbuds at the same time? Can I connect it to the phone charger with them inside?
5. I know this one is silly but the manual doesn't state it clearly: Does the charge box charge earbuds when not connected to usb phone charger?
additional consumer feedback:
1. I like your charger box case, feels like a good quality stuff.
2. I would suggest you make the box lid half transparent, or make a half transparent little window, so we can see nicely colored earbuds charging state LEDs. and we wouldnt need to open the case to see if they charged. and it would look cool.
3. Your logo is...not awesome. lacks some style. I was a graphic designer, I can make you some suggestions If you need some help with that. I also heard some reviewer said your old logo was a bit better. I agree with that. You provide quite a quality products, and your logo deserves to say "awesome quality", but it says "three eggs"
three eggs LMFAO
Three eggs 😆
Id like to know how to deactivate the annoying voice saying "Game mode" when you accidentaly touches the buds.
You can edit in settings.. Using the app for Qcy..
@@bryanteologo4179 impossible to edit long press
if u are in default setting game mode is activated or turn off by tapping three times on right piece.
How to turn off the airbuds?
I put them back in the case but it is still blinking
Same question
Did u manage to turn them off?
Cuz i have tha same question
@@yeowchetlim5814just find out that there are two orange cover on the lower part of the earbuds that you have to remove them
Hi,I bought it and it was perfect but it only lasted one day and the right air bud became lower than the right one.
Do u have a solution to these?
thanks for your best product.
I love them good quality and so comfortable
Help me for a using, on left not for using just blue light in a housing get out light up only the right one works
Hi! We're sincerely sorry for the difficulties you are having while using our QCY products. Unfortunately, as a social media platform, we cannot access your issues to provide a better after-sale assistance.
However, we highly recommend reaching out to our customer service team via support@qcyearphone.com
They will do their best to help you resolve any after-sales issues. I appreciate your understanding!
How do i do noise cancellation
Thanks for information..
Touching it doesn't skip songs just turns anc on
Why volume control not showing on my phone ? .
Great sound quality and noise cancellation
0:48 How to active “hey siri” without touching the earphones triples?
Good day! Am I able to turn them off on their own without putting them in the case?
I think no
Holding both earphone several seconds together when on your ears
so i have a question.
if want to charge earphones, i can do it by just put them in the case with blue or green light on case? or need to put them in case and then connect to charger both?
can i coonect them to my desktop via a bluetooth usb?
Thanks
How to troubleshoot if the left buds is not working or charging? Thank you.
Hi! We're sincerely sorry for the difficulties you are having while using our QCY products. Unfortunately, as a social media platform, we cannot access your order number to provide after-sale assistance.
However, we highly recommend reaching out to our customer service team via support@qcyearphone.com
They will do their best to help you resolve any after-sales issues. I appreciate your understanding!
Thank you! But the website is not working.
Please email: support@qcyearphone.com
hello..... I lost it in my house....how can i find it? thanks!
lmao what? Just search for it dude
eartips so sick for use longer 🤖
Can I turn them off on their own without putting them in the case?
I think not
I think if they are away for like 5 minutes, then they'll be automatically turned off, without being into the case.
When i connect them to Bluetooth they are not both active.How can i fix that?
one of the earbuds of my QCY T13 isnt working, and its not a charging problem, for some reason when my right earbud is in the case it shows the blue LED and not red, and when i get it out of the case and try to use it, it not only can't connect to my device it doesnt blink the blue LED like my left one does
I have the same issue with my QCY T13 but for the left bud. Yesterday it refused to charge and now it shows a blue light as if it is fully charged and when i take it off the box i can only see the right one blinking and connecting to BT and not the left one it doesn't show any light.
I have a probleme that i can't see the level of the batterie of the box inside the application
I think you cant but im not sure i have the same thing
Me neither even though they say the app shows u the box's battery
Morissette Ridge
Great earbud and cheap
How can i use both mic and speakers at the same time?
Which will be the best T5 or T13?
T13 imo
A long time qcy user here. i’ve been using t5 for 2 years now and just upgraded to t13. the t13 is definitely the best. it’s smaller, usb c, and sounds better. The touch controls is also more responsive although it’s a bit too sensitive sometimes, but that’s not a problem for me. Overall, get the T13.
Good product but I wish I could turn them off and keep them in my ears.
When i go out of my music player the customised sound effect goes off and the default kicks in.whyyyyy!!!!!!
I brought acy t13 earbuds. But using after 2 days left earbuds not working. How can i fixed it?
Buenas una consulta a toda esta gente hermosa...cómo se apagan los auriculares?
Today I bought this earbud and sound is ok and battery as well super lasting !but…app is a nightmare …I’m not able to register my account and keep on rejecting any email or password ..no chance to register and to get the authorization code , could you support me please . ? I think app must be the simple part of the customer experience …make a video to explain or a clear instruction …or adjust app please tks ..Luca
can anyone help me to know about microphones quality when u r calling if ur voice goes slow or loud
i bought them in Iran.
Coming in Bangladesh??
*here after buying this*
Allen Donna Brown Thomas Gonzalez Maria
Thompson Anna Rodriguez Scott Harris George
why my qcy is only left side only have sound in left side has no sound pls how to connect it same time
Did you solve it?
I faces this problem for somedays!! How i can fix this problem?? Please help me!!
How about instruction T13 in QCY application? There is no T13 device in their list
I don't know how to log in to the app
@@Hussain-ib7em If you have an ios device, You can do register on an android application, and then log in with ios device.
Just search for devices
@@redslashed Yes, I bought it and it's very cool, it sounds very good and it works almost more than three hours Nice Headphones
What is the music player name?
Mx player
Johnson Christopher Davis Mark Miller Michelle
Clark James Taylor Jason Clark Timothy
Thompson Brian Harris Jennifer Anderson Jason
Hernandez Thomas Robinson Lisa Walker Michael
❤❤
Miller Karen Williams Jessica Lopez Maria
soft&wet go beyond
which has better sound quality , t16 or t13?
i, from pakistan i want to buy qcyT6 how i buy plzz tell me
aliexpress
t17s vs t13. Help guys
Last time I spend my money on anything other then Apple products. This mambo jambo headset broke in 1 (one) month. Left ear bud just don't make any sound.
gayyyyyy
I bought this 1 week and right ear bud do not connect on bluetooth. I have read comments about this issue before and sadly it was true after I bought this item😭😭.
Please help me to fix this.
for those who want to buy please read this first
hey, did you fix it?
@@ArslanDZ not able to fix it. it is charging but when removed in case it does not light as an indication that it functions
@@epicurean9866 did you try to remove it and keep the left one inside the case ?
@@ArslanDZ yes stilll cannot connect
@@epicurean9866 I have the same problem. I can't pair with left side. When i take it from case it's not blinking like right one.
why i cannot register to QCY APP?
my email registration rejected as a spam
i tried many times, and still got rejected
please help!!
Go qcy
it has game mod but ı can not use it on laptop
Robinson Mark Anderson Thomas Jones Deborah
game mod ?
triple tap right earbud slowly but firmly to enable game mode
@@creamzor sorry do you know if I can charge my earbuds with a fast charger
@@valorion1188 no you cant use fast charge..please use 1ampere charger and qcy cable
I don't like the design. Makes my ear ache and release fluid like it's very intrusive in the ear. Also the sound and connectivity are very average. I don't understand other reviews
Thomas Dorothy Brown George Rodriguez Linda
Young Edward Smith Dorothy Thomas Timothy
blue light of my right earphone wont turn off for shit! This is disgusting
Bro did you fix it? My right earbud is always blue and doesn't connect.
@@erfankadei1490 remove the yellow sticker
How do i enable active noice cancellation
QCY please improve your apps...pop up didnt show, connect to apps so long at android
Why I can't find the app on playstore
Thompson Robert Taylor Donald Smith Ruth
Allen John White Joseph Thompson Karen
Where gaming mode?
Triple touch on the right earbud (by default)
And You can do it again, to turn it off.
@@ambrown2133 how do u know If it's in gaming mode tho
Thompson Jeffrey Perez Scott Gonzalez Brenda
These headphones are complete ass guess you get what you pay for dropped my airpods on the train smh guess i gotta order another pair cause these shit pieces of shit aren't it smh
Disaster for a product
Mic quality is sickening, disgusting and disturbing 😠😠
Try using only the left earbud first. Worked here for some unknown reason.
Lewis Frank Clark John Johnson Matthew
Moore Timothy Miller Barbara Clark Gary
Hernandez Frank Jones Nancy White Eric