For anyone reading this, the guy did not adjust the recommended screwdriver in his description like he said he was going to do to one of the other commenters. The T8 Torx Security Screwdriver is not the correct one so do not buy it. As many have said below, it is T6. Hope you read this before buying like I did.
What an excellent video tutorial. It was beneficial, and I learned a few new things. Unfortunately, my issue was unresolved, but you gave me the best tools to do the job. Thank you.
The correct screwdriver size is a T6 Torx, which is the same one provided for a Ring Doorbell. Unfortunately, this did not fix my printer. I appreciate the video, though.
I have two HP 8610 printers. I had one show up with the missing or not detected printhead. I've used it a LOT and could understand if a part was worn out. However, the second is a bit newer and not used as much. It was my son's from his time in college. When he moved out he didn't need it so left it for us to use. I plugged it in to have a working printer and a couple of months later it has the same issue. I'm wondering if this is a fault from an upgrade? I cleaned the printhead and did some reset I found. It worked for a few prints and then failed again. I even bought a new printhead and tried it but it would not detect on either printer. Somethings not right here. :-( I keep forgetting to call HP to grill them about a possible issue with an update.
My print head and cartridges went bad long ago, but since I only use my 8600 to scan to my computer and fax it did not matter. A few days ago the fax would dial, but would never connect. After testing I determined that the telephone line itself was OK, but whenever I plugged the line into the 8600, the line was "in use" just like I left a phone receiver off the cradle somewhere. I could input a fax number and it dials, but never connects to the receiving fax. I progressively went through all three types of resets. When I tried a factory reset, I now get only a cartridge error and then a setup tutorial that keeps repeating. Is there any way to breathe life back into it to just have scan and fax available without buying a new print head and cartridges?
Excellent and very helpful. The only problem is that I clicked on the link and ordered the T8 driver but it was too big. Another video said use a T6 Torx driver.
The ink carriage is stuck on the right side, any clues? I process to a reset just before and the error i get is my yellow cartdrige is defective but im guessing is the ink system since the cartdrige is new. But i can't move the carriage manually?
Mine doesn't have the release lever to remove the printhead. Is there another version of the printer that has a different method to release? I cannot find any way to get it out.
I bought the torcx screwdriver from Amazon through your link. It is the wrong size. It is too large to fit inside the small screws. I am really pissed off. And I have to pay more the purchase price to return it.
I just fixed my Officejet 8620 all in one by following directions to reset the printer I located on TH-cam. Printer head error cleared up and printed in color /be with no problems. I agree with a previous poster. This printer error message is bullshit and intended to encourage you to run out and buy a brand new printer. Will NEVER buy an HP product again !
For me a new one is in order. I went thru the entire cleaning process, straightening the springs, eraser and alcohol on contacts. Nothing worked, only after spending $100 on ink. Geezzz.A technician suggested going with Canon brand printers from now on. HP techs on the phone suck!
I ordered a T8 and T10 torx screwdriver from Amazon. Neither fit the small screws but they did fit the larger ones next to the smaller ones. Strange. Anyone have this same issue? I needed the screwdrivers anyway so no big deal.
It's a T6. Fix did not work but well worth the try. HP is quickly becoming my least favorite printer brand. I have two all-in-one HP printers that only partially work. I can scan on one and print on the other.
@@ThatGuyReviewsis there a chance that the reason all the sudden I have seen several people with this same issue and not correcting it permanently that this is a built in big by HP to send people buying new printers? Maybe they no longer want to make cartridges?
@@andrewpastor7998I am thinking the same thing as you. HP programmed a bug into the software so that our printers would be obsolete and unrepairable. Crooks! We all should file a class action lawsuit
Tried your fix (thank you btw), but still no dice. I ordered another printhead and still the same error. Any ideas on next steps? UPDATE: printer has now gone to electronic recycling. Garbage
I have 2 of these printers..One works perfect the other has this message of the printer head missing..I swapped the printer heads of the 2 printers and the good printer worked with the bad printer head.. So it is not the printer head..I even put the good printer head into the bad printer and still got the bad message.. Bottom line..It is not the printer head..Might be the logic board..I give up on it
I will never buy HP again, greedy woke company. First, I did all of this it didn’t work, however someone mentioned it was intentional and if I unplugged for a while the message would disappear, and so I did. When I turned it back on, I could print the report page quickly before the message appears without any issues, which suggests the printer head works fine, I think HP has built in this common issue and don’t want you to fix it but instead buy a new printer.
Thanks! Such great info. What you said worked and I am back in business. Much appreciated!
This resolved my issue. Thank you!
Thank you! I’ll have my husband try to fix our printer.
Great video, thank you!!! Fixed my problem for all of 2 minutes, JUST long enough to print out a test sheet and then error returned 😞
For anyone reading this, the guy did not adjust the recommended screwdriver in his description like he said he was going to do to one of the other commenters. The T8 Torx Security Screwdriver is not the correct one so do not buy it. As many have said below, it is T6. Hope you read this before buying like I did.
Thank you!!! I was able to fix it!! I feel like an IT gal with your help!!
glad it worked!!!
This worked first time! Thank you 🙏
thanks for the comment! please don’t forget to like, share and subscribe! Appreciate it
What an excellent video tutorial. It was beneficial, and I learned a few new things. Unfortunately, my issue was unresolved, but you gave me the best tools to do the job. Thank you.
glad it somewhat helped lol
Great video,but it didn’t work my pos printer,it’s going in the trash to, I went and bought an Eason ET 4810 today!
The correct screwdriver size is a T6 Torx, which is the same one provided for a Ring Doorbell. Unfortunately, this did not fix my printer. I appreciate the video, though.
Heck Yeah! I’m gonna try this.
Thanks!!!
I have two HP 8610 printers. I had one show up with the missing or not detected printhead. I've used it a LOT and could understand if a part was worn out. However, the second is a bit newer and not used as much. It was my son's from his time in college. When he moved out he didn't need it so left it for us to use. I plugged it in to have a working printer and a couple of months later it has the same issue. I'm wondering if this is a fault from an upgrade? I cleaned the printhead and did some reset I found. It worked for a few prints and then failed again. I even bought a new printhead and tried it but it would not detect on either printer. Somethings not right here. :-(
I keep forgetting to call HP to grill them about a possible issue with an update.
I got it..!! Thanks...
Thanks
This video just helped me out.
glad it helped!
My print head and cartridges went bad long ago, but since I only use my 8600 to scan to my computer and fax it did not matter. A few days ago the fax would dial, but would never connect. After testing I determined that the telephone line itself was OK, but whenever I plugged the line into the 8600, the line was "in use" just like I left a phone receiver off the cradle somewhere. I could input a fax number and it dials, but never connects to the receiving fax. I progressively went through all three types of resets. When I tried a factory reset, I now get only a cartridge error and then a setup tutorial that keeps repeating. Is there any way to breathe life back into it to just have scan and fax available without buying a new print head and cartridges?
Thank you! I shall give this a try. Will let you know the results.
Did it work by chance?
Excellent and very helpful. The only problem is that I clicked on the link and ordered the T8 driver but it was too big. Another video said use a T6 Torx driver.
ah thanks for letting me know, i will correct it. glad the video helped!!!
The ink carriage is stuck on the right side, any clues? I process to a reset just before and the error i get is my yellow cartdrige is defective but im guessing is the ink system since the cartdrige is new. But i can't move the carriage manually?
Mine doesn't have the release lever to remove the printhead. Is there another version of the printer that has a different method to release? I cannot find any way to get it out.
Looked easy
If one of the pins behind the print head is bent what should I do
The smalls screw is a T6
I bought the torcx screwdriver from Amazon through your link. It is the wrong size. It is too large to fit inside the small screws. I am really pissed off. And I have to pay more the purchase price to return it.
Hello, the ink chamber membrane broke, how can I repair it? The ink comes out and empty goes in, which is why ink doesn't pass! thank you!
I just fixed my Officejet 8620 all in one by following directions to reset the printer I located on TH-cam. Printer head error cleared up and printed in color /be with no problems. I agree with a previous poster. This printer error message is bullshit and intended to encourage you to run out and buy a brand new printer. Will NEVER buy an HP product again !
Where can I get those blue things that the cartridges click into inside the printhead please? Can I buy generic versions online somewhere?
I think there damaged.
Hii sir mere pass Hp officejet pro 8620 hai printhead missing erorr aa rha h kya ye thik ho sakta h reply soon ????
thanks for the video. If this still doesnt fix the problem, then what is the alternative ?
you can check other videos or cough up the money for a new one
For me a new one is in order. I went thru the entire cleaning process, straightening the springs, eraser and alcohol on contacts. Nothing worked, only after spending $100 on ink. Geezzz.A technician suggested going with Canon brand printers from now on. HP techs on the phone suck!
I ordered a T8 and T10 torx screwdriver from Amazon. Neither fit the small screws but they did fit the larger ones next to the smaller ones. Strange. Anyone have this same issue? I needed the screwdrivers anyway so no big deal.
It's a T6. Fix did not work but well worth the try. HP is quickly becoming my least favorite printer brand. I have two all-in-one HP printers that only partially work. I can scan on one and print on the other.
Damn wished I had read this did the same ordered the t8 grrrrrrr
The screwdriver thwy sent was too large a head.
Did you say a torque screwdriver?
T8 Torx Security Screwdriver - amzn.to/3AXDKhq
Good video but it’s appear that my issue didn’t resolve unfortunately 😞thx you though
no problem, sorry to hear the video didnt help
@@ThatGuyReviewsis there a chance that the reason all the sudden I have seen several people with this same issue and not correcting it permanently that this is a built in big by HP to send people buying new printers? Maybe they no longer want to make cartridges?
@@andrewpastor7998I am thinking the same thing as you. HP programmed a bug into the software so that our printers would be obsolete and unrepairable. Crooks! We all should file a class action lawsuit
Nope, didn’t work for me. I found the screwdriver set at Lowe’s for $8.99. My Ring doorbell screwdriver didn’t work
I did all as instructed and still I continue to have the same error message 😭
Didn’t work for me
Did not work for me
Tried your fix (thank you btw), but still no dice. I ordered another printhead and still the same error. Any ideas on next steps?
UPDATE: printer has now gone to electronic recycling. Garbage
Same
I have 2 of these printers..One works perfect the other has this message of the printer head missing..I swapped the printer heads of the 2 printers and the good printer worked with the bad printer head..
So it is not the printer head..I even put the good printer head into the bad printer and still got the bad message..
Bottom line..It is not the printer head..Might be the logic board..I give up on it
@@MichaelJohnson-cm4wp thanks I too have given up
I order a new printer head even tho the one I had looked litterly new. STILL NO Luck.
me three I've given up. I used up a whole lot of IPA to clean this thing, and a whole lot of time reassembling. such junk.
I will never buy HP again, greedy woke company. First, I did all of this it didn’t work, however someone mentioned it was intentional and if I unplugged for a while the message would disappear, and so I did. When I turned it back on, I could print the report page quickly before the message appears without any issues, which suggests the printer head works fine, I think HP has built in this common issue and don’t want you to fix it but instead buy a new printer.
How does this make them a woke company? Planned obsolescence is so capitalist it is the least wome thing any, company does.
💖 p͓̽r͓̽o͓̽m͓̽o͓̽s͓̽m͓̽