Jamaica Inn - A Rant !
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- เผยแพร่เมื่อ 18 พ.ย. 2024
- On a visit to Jamaica Inn we have some issues with poor customer service and cold food. Really sad as we have visited many times but felt really let down this time. Have you been? Have you had excellent customer service? Tell us about it, let us know if this was a one off?
Join Lisa and myself (Richard) as we travel around either in our campervan or stay in the odd hotel. We offer site reviews, kit and equipment reviews and the odd bit of banter.
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Intended to go in on our way to St Ives this year, might carry on to Cornwall Services
Please pop in it would be good to hear your feedback.
I love your intro on this channel!! Jamaica? Jamaica? No she went on her own accord!!
Yes I did
The problem is most people don’t complain, leave a bad review on there website. No excuse for bad service. Makes a change though from people blaming health and safety for everything instead of taking responsibility. Lovely pup.
We only complain when it’s needed and I make you right we just don’t complain when service is bad. The puppy is getting better comments than I do lol
Luckily, we've always had a decent meal at the Jamaica Inn, always seem to get the usual though. A hot beef baguette with chips so not much to go wrong! Has it changed hands I wonder? Sounds like along with being served cold food, you were served a pack of lies too. Nice one for sharing folks. Martin & Jo.
It’s nice to hear that people have better service, you will have to let us know when your having a meal there we can join you and hopefully have a better experience! Rich and Lisa x
It use to be like a walk through serve yourself venue, food was OK
I guess during the end of lockdown this will return
It’s a very long time since we have been in the Jamaica Inn.... maybe the 1980’s. I do feel sorry for the pubs and restaurants but it’s difficult to when you are sitting waiting around in the cold for bad food. Hopefully your bank holiday experience will make up for it. 😃 Trev n Sue
Looking forward to getting away again .... going to try some local food near the site ..... review to follow lol
The clue was that no was there to welcome you, sums the place up, turn round walk
I fully agree, we should have turned on our heals !
Went there last lock down, waited 1 hour for food, arrived cold, no one concerned
That is sad to hear, but it does mean we are not alone with the issue we had. THanks for your comment
You are not the first we was there last week, issues with poor customer service
Sorry to hear this
WINNIE is so cute, could just about see her in Richards coat
Hiding !
OMG how terrible, that is really poor. We have visited and it is always busy, shame.
Its normally out the door during the holiday season
I have been going to Jamaica inn for a long time now and I have never had a bad service nor cold food. You must’ve just have 1 bad experience I can understand why they only gave you 1 refund aswell if you ate 2/3 of your fish. You should try go again and see what the experience is like
Thank you for your comment, we too have been there many times it’s local to us and this was a first. We went back a few weeks ago and unfortunately the food was no different. It has been reported in the local news of the way things have changed. I’m glad to hear you had positive service, this is good. We did until lockdown visit weekly, we shan’t anymore.
We have been several times food has been good, sounds like prices have gone up
Yes, I think prices may have gone up a little but with lockdown having taken its toll I guess it is to be expected.
I'd never go back there, went there because of the reputation and book!
I am hoping that it is a one off, pop in an try it
Think some pubs are struggling to get the staff these days. Sounds appalling. We won't be going there on our trip to Cornwall in a couple of weeks.
It most annoying Bob as we have been there so many times and this time was a major let down. If they had told the truth then that would have helped so much.
Never had a problem stop visit every year must be new staff
Again good to hear positive feedback from other people, it goes to prove that its not all bad.
You are such lovely people, £16 for fish and chips...... RIP OFF and it looked small
It wasn't massive thats all I can say .....
£16 for fish and chips? At that price, I was expecting a fish to swim in and a chip to be a whole potato! 😂. Your words are kind and we thank you so much.
SALAD ! That was really poor, should have had cold chips.
I offered Lisa my cold chips, she said no lol
You should have recorded the conversation with the staff make then famous
I was tempted to but wasn't sure on the current laws in relation to filming on private property.
Is this the famous Jamaica Inn on the Moor in Cornwall? OMG what a rip off
Yes it is, has a lot of history.
Have they offered you a free meal on your return? THey should have done
No they haven't but just a sorry would have done it ..... thank you for commenting
I think nothing has changed stayed overnight in the last few days. Breakfast took ages, the meal the night before being scampi was wet and soggy. They rely too much on the history of the inn and do t care about the food. They obviously call the person who cooks the food a chef, but that is insulting to real chefs. Loads of youngsters as waiting staff, but just carrying the food to the table is not the skill. Giving every excuse under the sun is not a great idea for staff to do. Just be honest. Great setting, dog friendly with open fields, great outside dining areas. But sadly it’s the food and the customer service that completes the experience. As for the owners , just read his response on trip advisor regarding honest opinions.
Thank you for taking the time to reply, it’s good to hear that it’s not just me that found the service poor. I’d hate to think that I’d got it wrong. I’ve since spoken with friends at work who have said just don’t go everything about the place has changed. As I say thanks for an honest comment. Lisa & Rich
Winnie looks cold, give her to me to warm up
NO chance lol
You should have got the complete meal and drinks free, poor, poor poor treatment
We got one meal and 2 coffee's free !
Such a shame we have been many times, food has been acceptable
That is nice to hear
If that is how they treat locals I'd be worried lol
😆
I would not want to cross Lisa, I bet she doesn't take crap from no one lol :-)
She's a pussy cat really
Really poor customer service, from what I see salad looked horrid
The salad was just one of the let downs, it wasn't a salad in the terms that you would expect with a fish and chip meal.
£16 for fish and olives !!!!!!! F*&k me
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Refund for one meal I'd have told them to shove it
In all fairness, a sorry would have gone a long way and we would have paid for both meals.
So the owner thinks its acceptable? They would do its their business
I guess that he has to defend his business, I didn't expect anything less than it falling in his favour. Thank you for taking the time to comment.
How nice, refund you for one meal after serving it cold and making you wait an hour
Tell me about it
Scrolling TH-cam to watch vids of the Jamaica inn trying to get excited for my stay in a few weeks time. Been driving past it on the way to st austell since a child. I dont really see the point in this vid tbh as you've stated you've been many times before and it's been fine. People make mistakes humans make errors that's what makes us human.
Dont look like/sound like the sort of people to take I'm sorry weve made a mistake with you're food ! Like you say sorry! I'm all for complaining about bad service but in a polite way and dont get so bummed out over some bad food ! Didnt give you food sickness and you ate most of your meal. Lady seems very fussy and hard to please tbh like someone close to me! They're complaining over little things does my head in. Complain nicely get refunded (for food you havent eaten) and be on your way. Proper bad reviews that can take away buisness are surely only needed in extreme or repeated circumstances. This was 2021 too when covid was still making things hard for buisnesses
Thanks for commenting, since this review the Jamaica Inn has changed hands and now apparently has brilliant reviews, we will return soon and re-review
Don't go back, you two are to nice to people, poor customer service an insult refund
It would be nice to return if only to see what sort of response we get this time, how we are treated and if the food is any better. Thank you for your comment
Hate lies, tell the truth it goes such a long way, add cold food thats an insult
Exactly
Should you have posted your views on this, I am not sure
We did think about any issues but at the end of the day everyone has the right to voice their concerns. Looking at views, comments and feedback it is apparent that we are not the first. However I do take your comments on board.