Just bought this and used it once and now I'm getting a print carriage cannot move error. The print carriage is perfectly fine, and no paper jams are found. I just pulled this out of the box last week and set it up. Seems pretty fishy that these $179 printers go out pretty fast. Might need to get my money back on this.
Brand new machine and it already gives an error!! Paper tray has paper but when I click on print it does not print, it reads "Out of Paper". It does not have a paper jam, and I've already reset it and nothing!! UNBELIEVABLE!!!
Hi Jim, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the photo tray of your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/49TqeMO Regards, HP Support
Hi Donna, thanks for contacting! I understand that you are receiving error related to ink cartridges. I will do my best to assist you. After you install an ink cartridge, if an Incompatible Ink Cartridge or Ink Cartridges Missing error message displays on the printer control panel or computer screen, the steps in this document should help you fix the issue: hp.care/2tf8Yh8 Let us know how it goes. Binu - Social Media Tech Support
Hi Claire, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it does not pick up card stock and sticker paper. I will do my best to assist you. Please refer 'Paper handling' under the specification page to know about supported paper types: bit.ly/42jqEXQ Binu_HP Social Media Tech Support
Hi Richard, thanks for contacting! I understand that you are experiencing a carriage jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3vDKa3S Binu - Social Media Tech Support
What happens if the machine is telling me theres a paper jam, and then I find a thin ribbon has dislodged from inside the printer, not the thickish one but the thinner one?
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as a thin ribbon has dislodged from inside the printer. Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/4aWCIDW Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are receiving 'photo tray problem' error on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3bbbPln Binu - Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are receiving 'paper tray is open' error on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3ETYRnL Binu-HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6058muxsp Regards, HP Support
@HPSupport I have done what was instructed in your video, and it's not working. Either refer me to a service in my local area or replace it with a new one, not a reject. Thankyou.
Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6057mR7J5 Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: splr.io/6057cAjeX Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! Thanks for your feedback. We will forward it to the concerned team! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3WUjyas Binu_HP Social Media Tech Support
Hi Harper, thanks for contacting HP! I understand that you are experiencing an issue with the photo tray of your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3bbbPln Let us know how it goes. Binu - HP Social Media Tech Support
Hi Amanda, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer. I will do my best to assist you. - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - May I know the exact error message you are receiving? Please let us know! Binu-HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as it is not printing. I will do my best to assist you. - May I know the model number of your printer? - May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?) - If connected to computer, may I know the operating system installed on it? - Are you receiving any error message? Please let us know! Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a carriage jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: splr.io/6055cUYBS Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? May I know the printer you are using? Let me know! Binu_HP Social Media Tech Support
Just bought this and used it once and now I'm getting a print carriage cannot move error. The print carriage is perfectly fine, and no paper jams are found. I just pulled this out of the box last week and set it up. Seems pretty fishy that these $179 printers go out pretty fast. Might need to get my money back on this.
Worst printer I’ve ever owned, truly.
Thorough and excellent!
Brand new machine and it already gives an error!! Paper tray has paper but when I click on print it does not print, it reads "Out of Paper". It does not have a paper jam, and I've already reset it and nothing!! UNBELIEVABLE!!!
+k ROQ Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3NuQUri
U are a life saver 😊
There is no jam - the POS PRINTER KEEPS TELLING ME THAT THE PHOTO TRAY IS BLOCKED. IT IS NOT.
Hi Jim, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the photo tray of your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/49TqeMO
Regards,
HP Support
Anyone else getting this for a printer out of the box? I’ve been setting mine up and I keep getting this error
+kat Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3twpSs8
Printer keeps saying that there's no cartridges in the printer and there is
Hi Donna, thanks for contacting!
I understand that you are receiving error related to ink cartridges.
I will do my best to assist you.
After you install an ink cartridge, if an Incompatible Ink Cartridge or Ink Cartridges Missing error message displays on the printer control panel or computer screen, the steps in this document should help you fix the issue: hp.care/2tf8Yh8
Let us know how it goes.
Binu - Social Media Tech Support
Life saver, thanks! 😅
Hi Claire, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video has helped you fix the issue!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it does not pick up card stock and sticker paper.
I will do my best to assist you.
Please refer 'Paper handling' under the specification page to know about supported paper types: bit.ly/42jqEXQ
Binu_HP Social Media Tech Support
Hi Richard, thanks for contacting!
I understand that you are experiencing a carriage jam issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3vDKa3S
Binu - Social Media Tech Support
hello ive checked everything, there is no paper stuck in any places I have checked. What do I do?
What happens if the machine is telling me theres a paper jam, and then I find a thin ribbon has dislodged from inside the printer, not the thickish one but the thinner one?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as a thin ribbon has dislodged from inside the printer.
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/4aWCIDW
Regards,
HP Support
It’s saying photo tray is blocked. Nothing is blocking it. Another crap HP product.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are receiving 'photo tray problem' error on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3bbbPln
Binu - Social Media Tech Support
I just started usually this printer and keep getting error.. Printer tray is open.. i tried my best to fix it but it’s not resolved yet. What to do?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are receiving 'paper tray is open' error on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3ETYRnL
Binu-HP Social Media Tech Support
Just recently bought it and having problem with paper jams.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper jam issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6058muxsp
Regards,
HP Support
@HPSupport I have done what was instructed in your video, and it's not working. Either refer me to a service in my local area or replace it with a new one, not a reject. Thankyou.
Hi there, thanks for contacting HP Global Social Media Support!
My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6057mR7J5
Regards,
HP Support
My printer keeps telling paper jam. Checked no photo paper jam .
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper jam issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: splr.io/6057cAjeX
Regards,
HP Support
The "Caution" bits should be shown BEFORE we are shown what to do. Not after.
I moved the thing all the way to the right. Smh.
Hi there, thanks for contacting HP Global Social Media Support!
Thanks for your feedback. We will forward it to the concerned team!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a paper jam issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3WUjyas
Binu_HP Social Media Tech Support
My sister bought one of these and it will pick up printer paper but not cardstock or sticker paper anymore
I did this no paper anywhere
+xqvyq Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3twpSs8
The photo tray is blocked
Hi Harper, thanks for contacting HP!
I understand that you are experiencing an issue with the photo tray of your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3bbbPln
Let us know how it goes.
Binu - HP Social Media Tech Support
I JUST BOUGHT THIS AND ITS GIVING PROBLEMS ALREADY. I HATE IT. i haven’t even used it yet 😐
Hi Amanda, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer.
I will do my best to assist you.
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
- May I know the exact error message you are receiving?
Please let us know!
Binu-HP Social Media Tech Support
Printer won’t print
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your printer as it is not printing.
I will do my best to assist you.
- May I know the model number of your printer?
- May I know to which device you have connected your printer? (For ex: Desktop, notebook, iPhone, iPad, android phone etc?)
- If connected to computer, may I know the operating system installed on it?
- Are you receiving any error message?
Please let us know!
Regards,
HP Support
This thing jams so much
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing a carriage jam issue on your printer.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: splr.io/6055cUYBS
Regards,
HP Support
I hate it why is it so difficult. I would not be buying Hp again.
Hi there, thanks for contacting HP Global Social Media Support!
I am here to help!
What seems to be the issue? Are you facing any technical issues with your HP printer?
May I know the printer you are using?
Let me know!
Binu_HP Social Media Tech Support