We just got back from this resort and we absolutely loved it. Our experience was completely different. We had the Diamond Club upgrade with a butler. We had 2 specific butlers assigned to us - Edi and Enrique. They were awesome! We used What's App to contact them throughout the day and they would find us in person at least once a day to check in. They made all our dinner and spa reservations for us and got us just what we needed. We had cleaning each morning and turn down service every evening. We were in the Hideaway section. All the staff we walked by or met in the different areas were so kind and helpful. I do agree with the entertainment. It wasn't great, but the parties and vibe team made up for it.
We stayed here at the end of November 2023 for 2 weeks and your review is absolutely spot on! I full agree with everything. We flew from the Uk and it cost £2485 each! Had a nice break but the service is the worst we’ve had anywhere in the world. Entertainment was dull and trying to get a restaurant reservation was a joke! Wouldn’t stay here again. Wish we’d have seen this before 😊 booked!
This was a very good review of the resort. We are booked for early June and I've watched MANY MANY reviews of this resort. Most not good at all so I'm on the fence and looking at other options. What other resorts would you recommend in Cancun? I'll look at some of your other videos and see what you've covered. Thanks again!
As a DC member I was there Hunter beefsteak was terrific and free no extra pay for tomahawk. In puntacana they ask for extra pay. The only thing is seaweed that doesn’t let you swim in ocean.
Great review!!! You seem like an amazing guy! We usually go to grand sirenis were married there love it. But wife wants to try somewhere new! We are also mid december travellers and wondering if you can recomend something for us in the area man. Hope you are doing well and thanks for the royalton review!
Hi! I have a wedding to attend there in May. I’ll be there for a few days. I’m expecting and terrified of mosquitoes and Zika.. how were the mosquitoes on the resort or in general? I called and they did say they fumigate but I just want to be sure
Would you say you like this resort better than the Azul? We just booked the Azul and your review was amazing but I am bummed about the beach being kinda meh!
To bad i did not see this before going ,,i went with Air Canada and had and emergency opérations because of my Appendice and our représentent was on vacation and never anser his calls ,,,so we had to Book our fly and hotel our selfs,,my husban could not get me some food from the buffets or à la cart for me , i only had the option of ordering room service ,and because of my opération my diet was strict ,,the service was oufff nothing for a 5* hotel,,just came back 3 days ago
The property in Negril had the same bad vibe when I visited in June. Service was horrible. I would never return to that property. Was thinking about booking the new one that is going in next to this one, but I’m very much on the fence. Great review.
Loved the beach, you can walk for miles! Rooms excellent. However, after three tries at the specialty restaurants, each disappointing, kept to the buffet which had an excellent choice of foods. Staff not excellent, service poor.
I'm having my wedding there thus summer and since you have been several times can you give me some insight to the reviews my family has seen about bed bugs? Is there anything you think I should be concerned with? I hear nothing but good things but thought I would ask.
@@kaliredmond4653 when I went before covid it was alot better. They had top shelf liquor at every bar and the service was better. In that part of the riviera the seaweed is a problem on the beach and it makes the water mirky so if your an ocean person good luck. But the pools make up for it big time. It has nice bars all over the resort and plenty of decent restaurants. Japanese is my favorite. If you go to the steak house i recommend getting the petite steak over the ribeye. Just tell them you want 2 lol. But the buffet is where it's at in my opinion. But again alot better before covid. If you're staying in the hideaway part it's got the best atmosphere during the day with fun pool stuff. If you go to the beach bar in the hideaway, Alfonso should be there and is a wonderful bartender and will always make the best drinks. We actually keep in touch so I know he will be there still lol. I never experienced any bed bug problems but there are sand fleas and they got me good in 2017. The room service is quite the wait if you want something late at night but remember tips go along way to make your service better. It's not far out of cancun so if you want some nights out it's only 15 min drive. Playa is about an hr. Theres also a casino there and i actually won 350 dollars one night if you're into that. A loud dance club and a decent sport bar. Im from mn and was able to catch a wild game in there once. Rooms are sweet just make sure your ac works. I had to switch rooms last year bc mine wouldn't stay running. They worked on it and worked on it but it kept messing up so we actually got upgraded. All in all it's still nice but not what it use to be unfortunately. You'll have fun for sure. Enjoy!
@D R It was amazing. Had to change the reception location day of because of rain but it still turned out nice. My wedding planner checked the weather every hour and then we decided to switch. The rain came at the end of the wedding and a few drizzles during the reception and that was it. Lots of food and drinks were upgraded from the rest of the resort so we were drink pretty fast lol
Find another resort! We were just there, our room was ng, food just ok, crowded, desk help not at all helpful. Don't believe the videos, they can make anyplace look good. The joke of the week: we went to their 'fine' seafood restaurant, I ordered the surf and turf, it was the smallest steak, with a toothpick with 2 shrimp stuck in it! Surf and Turf? What a joke. Shop around, don't go there.
We just got back from this resort and we absolutely loved it. Our experience was completely different. We had the Diamond Club upgrade with a butler. We had 2 specific butlers assigned to us - Edi and Enrique. They were awesome! We used What's App to contact them throughout the day and they would find us in person at least once a day to check in. They made all our dinner and spa reservations for us and got us just what we needed. We had cleaning each morning and turn down service every evening. We were in the Hideaway section. All the staff we walked by or met in the different areas were so kind and helpful. I do agree with the entertainment. It wasn't great, but the parties and vibe team made up for it.
So happy you had a good experience. Could have just been an “off time” for us but I wanted to report it as I experienced it.
What a great, thorough review. Great great job. Wow
Glad you liked it!
We stayed here at the end of November 2023 for 2 weeks and your review is absolutely spot on!
I full agree with everything. We flew from the Uk and it cost £2485 each!
Had a nice break but the service is the worst we’ve had anywhere in the world. Entertainment was dull and trying to get a restaurant reservation was a joke!
Wouldn’t stay here again. Wish we’d have seen this before 😊 booked!
Interesting...
Thanks for the review. If we are staying at the Royalton Riviera do we have access to Royalton Splash?
If you mean the kids water area, yes
This was a very good review of the resort. We are booked for early June and I've watched MANY MANY reviews of this resort. Most not good at all so I'm on the fence and looking at other options. What other resorts would you recommend in Cancun? I'll look at some of your other videos and see what you've covered. Thanks again!
Appreciate this! Definitely watch my "Azul" video.
As a DC member I was there Hunter beefsteak was terrific and free no extra pay for tomahawk. In puntacana they ask for extra pay. The only thing is seaweed that doesn’t let you swim in ocean.
Thanks for the feedback!
Hi thank you for the tour ' did you get Diamond club and if so is it worth the upgrade ? thank James from london ,
We were in Diamond club. I have a review of the room on this channel.
Do you know if that beach is typically like that year round?
no, this just happens november to january ish. Thanks for watching!
Hi also were would you stay in mexico with a family ? I have been to the Paradisus Punta Cana Resort, cheer james
Our favorite is the Azul. I have a review of it on the channel as well.
Wasn’t aware of the hookah bar , any other info on it like time it’s open and is it busy? Thanks for the video walk through that was great
Thanks! They actually ran our of hookahs on multiple days. I would say if you want one try early afternoon or maybe try to reserve one.
@@bengoldendiamond7810 awesome, I’m sure some cash will reserve me one lol .
I agreed with you with the service. Especially the teppanyaki at Zen, the chefs didn't bring up the vibe with us and just cooking the food.
편집 없는게 보기가 좋아요!! 곧 갈예정인데 갈등이에요 좋은곳이 너무 많아요 칸쿤,,
Great review!!! You seem like an amazing guy! We usually go to grand sirenis were married there love it. But wife wants to try somewhere new! We are also mid december travellers and wondering if you can recomend something for us in the area man. Hope you are doing well and thanks for the royalton review!
Thanks so much! The Azul was nice. I have a full review on it on this channel.
Hi! I have a wedding to attend there in May. I’ll be there for a few days. I’m expecting and terrified of mosquitoes and Zika.. how were the mosquitoes on the resort or in general? I called and they did say they fumigate but I just want to be sure
They were not that bad actually. Have fun!
Do you have to be part of the diamond club to go the hide away? Or is it just all adults?
It seems like any adult can go to Hideaway and anyone can go to Diamond
@@bengoldendiamond7810 so would you say paying for diamond is pointless?
@@user-pw5eb1by4d diamond is for extra special booze and activities only for them, bigger rooms. But Hideaway is the way to go if you have no kids.
Would you say you like this resort better than the Azul? We just booked the Azul and your review was amazing but I am bummed about the beach being kinda meh!
The beach was very similar but the Azul was much better overall in our opinion. Thanks for watching!
To bad i did not see this before going ,,i went with Air Canada and had and emergency opérations because of my Appendice and our représentent was on vacation and never anser his calls ,,,so we had to Book our fly and hotel our selfs,,my husban could not get me some food from the buffets or à la cart for me , i only had the option of ordering room service ,and because of my opération my diet was strict ,,the service was oufff nothing for a 5* hotel,,just came back 3 days ago
The property in Negril had the same bad vibe when I visited in June. Service was horrible. I would never return to that property. Was thinking about booking the new one that is going in next to this one, but I’m very much on the fence. Great review.
Thanks so much. Interesting to hear your experience!
Loved the beach, you can walk for miles! Rooms excellent. However, after three tries at the specialty restaurants, each disappointing, kept to the buffet which had an excellent choice of foods. Staff not excellent, service poor.
I pretty much agree unfortunately
sounds like u need drop a tip here and there
I’m getting married there so I don’t have a choice now 😂
Congrats!
December January February March. It doesn't matter. That sea weed will always be there. I've stayed there 3 times
I'm having my wedding there thus summer and since you have been several times can you give me some insight to the reviews my family has seen about bed bugs? Is there anything you think I should be concerned with? I hear nothing but good things but thought I would ask.
@@kaliredmond4653 when I went before covid it was alot better. They had top shelf liquor at every bar and the service was better. In that part of the riviera the seaweed is a problem on the beach and it makes the water mirky so if your an ocean person good luck. But the pools make up for it big time. It has nice bars all over the resort and plenty of decent restaurants. Japanese is my favorite. If you go to the steak house i recommend getting the petite steak over the ribeye. Just tell them you want 2 lol. But the buffet is where it's at in my opinion. But again alot better before covid. If you're staying in the hideaway part it's got the best atmosphere during the day with fun pool stuff. If you go to the beach bar in the hideaway, Alfonso should be there and is a wonderful bartender and will always make the best drinks. We actually keep in touch so I know he will be there still lol. I never experienced any bed bug problems but there are sand fleas and they got me good in 2017. The room service is quite the wait if you want something late at night but remember tips go along way to make your service better. It's not far out of cancun so if you want some nights out it's only 15 min drive. Playa is about an hr. Theres also a casino there and i actually won 350 dollars one night if you're into that. A loud dance club and a decent sport bar. Im from mn and was able to catch a wild game in there once. Rooms are sweet just make sure your ac works. I had to switch rooms last year bc mine wouldn't stay running. They worked on it and worked on it but it kept messing up so we actually got upgraded. All in all it's still nice but not what it use to be unfortunately. You'll have fun for sure. Enjoy!
@@patstutelberg85 thank you so much. That helps alot!! I'll look for Alfonso because we love a good drink lol. This was very helpful.
@@kaliredmond4653 How was your wedding at the resort?
@D R It was amazing. Had to change the reception location day of because of rain but it still turned out nice. My wedding planner checked the weather every hour and then we decided to switch. The rain came at the end of the wedding and a few drizzles during the reception and that was it. Lots of food and drinks were upgraded from the rest of the resort so we were drink pretty fast lol
Find another resort! We were just there, our room was ng, food just ok, crowded, desk help not at all helpful. Don't believe the videos, they can make anyplace look good. The joke of the week: we went to their 'fine' seafood restaurant, I ordered the surf and turf, it was the smallest steak, with a toothpick with 2 shrimp stuck in it! Surf and Turf? What a joke. Shop around, don't go there.
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