Product Design Process: SOLVE PROBLEMS AND MAKE DECISIONS FAST (Lightning Decision Jam) | AJ&Smart
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- เผยแพร่เมื่อ 27 มี.ค. 2017
- Whether you're working in web design, product design, a startup or even a big corporate, this exercise will drastically improve how quickly and easily you come up with solutions for any problem your team might be facing.
This exercise can be used to facilitate a meeting as well! It will cut out unstructured conversation and ensure that you reach a decision quickly.
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FREE DESIGN SPRINT WEBCLASS - Sign up here: ajsmart.com/webclass We are a design agency based in Berlin, Germany! We love using productive methods to do our work as efficiently as possible. That's why we invented the "Lightning Decision Jam"! We use this process every week as our retrospective. We look at what's not working in our daily workflow and we tackle it head on!
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Video Link: • Product Design Process...
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Will definitely try! Here's the summary:
1. Without talking, using sticky notes, ideate as many problems current problems / challenges for 7 minutes
2. Each member of group, 1 by 1 explain quickly each of their problems (max 30 sec)
3. Each person will vote using 2 colored dots on what they feel are the biggest problems (can be used on same sticky note)
4. Moderator will place problems in order of priority
5. Standardize each challenge using “How might we make ____”
6. Without talking, ideate as many solutions for the top voted challenges for 7 minutes
⁃ Moderator there to attempt to help group produce as many ideas a possible
7. Solutions placed on wall as fast as possible, don’t overthink, don’t try to be neat
8. Each member will get 6 colored dots to vote, without discussing
9. Sort prioritized solutions
10. On a Impact vs Effort Graph, the group will determine higher/lower on graph without discussing very much
12. Sweet spot is Low Effort, High Impact
⁃ Moderator will mark these with a colored dot
13. Moderator will ask member who ideated the solution to create an actionable item that can work in the short term
I finally got to have your channel. Thanks for the weekly podcast and all the inspiration I get from you! After the Sprint book, this is a very practical video. Thanks, Jonathan!
Starting a sprint week tomorrow and this video has been very helpful in giving me some better tools to use in getting to consensus. Thanks!
"Cutting out unstructured discussion..." THAT'S BRILLIANT and so simple. I been working for 5 years now and I really hate going to meeting where it will drag on for hours with no actual results or conclusion. Then we still get the same problems throughout the week. And the same meeting about the same problems the week after. Just people bickering. It's the exact contrast of what it was like during debate time in Model UN back in high school and college. Because it was structured and the people were disciplined. I enjoyed the Model UN meetings and conferences because we felt like we were solving real life problems even though they were just simulations. Lots of companies and people in the top management need to go back to the basics and really get things back in order.
This is one of the main benefits of the Sprint process! It cuts out all the clutter and gives a clear framework to operate from. Agree with your points too!
Your videos are not only super informative but also so hilarious LOL. Love you guys!
Thank you for sharing this exercise! Especially the fact that you enable people to actually find solutions instead of let them talking the whole meeting. Love it
Hey, thanks for the feedback! There's nothing we hate more than a long drawn out meeting ;) Glad you found it helpful!!
Some great advice here! Thanks for sharing. Avoiding circular conversations is key!
The best video on TH-cam!
Rocky Hox oh wow, thanks for that ❤️
you guys are absolutely awesome, you people and your videos are my product design guru.
Love it!!!! Just used with my students from Innovation. We are going to run a sprint on social challenges and used the LDJ to choose which social project to choose. It was amazing how many good ideas showed up!!!
Patricia Fachini Pontalti love hearing that!
I love the way you structure this way of solving problems. It is so logic and intuitive. Most of the time we imagine the solution, but skip the problem statement, making it more difficult to put solutions down from our mind into something tangible. It’s even worse when feeling overwhelmed by problems, and not knowing how and where to start.
Exactly Carlos, thanks for watching, glad you enjoyed!
Love it, this is how UX people should be, we are in the agencies to solve problems quickly all the time because nowadays time changed.
Love this video, it was really helpful and problem solving sessions like that seems really easy :) thanks!
I'm working on ux research app with my friend right now - I would love to hear some opinions :) blog.prototypr.io/ux-missing-piece-5f501d59d1f0
Thanks Michal! We've got loads where that came from :) Stay tuned for more!
Thanks for the video! This method seems to blend pretty nicely into s SCRUM sprint.
Great stuff! Thanks for making the video and providing us a good process to solve problems :)
Really efficient looking forward to applying this exercice with my next project
You speak from my heart! Unstructured, useless waffling is a red flag for me.
Thanks Archibald!
Hastiematti
Really interesting. Reminds me of the sprint retrospective process but applied to any problem.
Great video, guys!!!!! Really nice sharing! Impact x Effort Matrix was familiar due to my Lean Six Sigma background, but loved the way it was build here! Also really really good explanations, Jonathan!
cheers Patricia!
I love all of this. Brilliant!
Thanks!
Great video!
As a facilitator I always group ideas by topic before voting, makes the process faster and avoids overlapping of ideas
Also I don´t recommend the facilitator to participate in the activities (unless doing activities such as co-creation), the facilitation should be as unbias as possible and just guide the conversation :)
You are just the best LOL! Thanks for this.
AWESOME!!!
Thanks for this❤
This one just went strictly in to my brain .where do u even get this ideas braaa
awesome!thanks
Most useful video I've watched on TH-cam. Ever.
Thanks Gabriella!!
Thank you, it is very helpful, please post more
ylich uribe Thank you for taking the time to comment 👍- I am working on more!
Excellent vid, watched it yesterday, used technique today!
Nice! Glad it was helpful!
Great video! Thank you for sharing! How much time would you allocate for this exercise?
thanks! Such a cool channel! :-) Really digging into it and taking this to my business & community again! :-) awesome!
Thanks !
It's like a dream job! I will dedicate my life to get to this lvl and further)
Go for it!
Im excited thanks :-)
Jamal Khan glad to hear it Jamal :-)
Really good video, helped me alot! Also you cute..and funny 🤓 Thanks a lot, keep up the good work! ^^
Thanks Cansu!
Great video and amazing insight! Just wondering how effective is this compared to surveys? Since this is more internally done unlike surveys which is with random, unfamiliar people.
Very interesting, thank you very much for creating and sharing content like this :)
Thanks Ulysse!
great video and insights!
Thanks Hobbes!
Cool video! I'm using exactly same process with my teams. Some time after I start with this mindset its spread throughout the company :)
Vitor Guerra great to hear! You're doing exactly the same exercises? Even the same order? Would love to get more detail and compare processes 💪
There is maybe one more step. As moderator I usually try to make clusters with similar ideas before all the voting :)
To me the silent brainstorm has one more benefit: it hides egos and roles. When nobody speaks there is no inhibition and no hierarchy.
Although I do believe in the decider role, when you're in the middle of a brainstorm I don't think this is the right time to using this resource.
PS.: One more thing! Sadly it's impossible to buy Magic Paper here in Brazil :(
YES YES YES! I SHOULD have mentioned the ego thing but you are 100% right my friend.
I want to work at a company like this 💯
This would be a dream job. Seriously.
Aww thanks Jiwon, very kind! Keep watching our Instagram as we advertise roles there sometimes!
thank you for sharing 🤩
thank YOU for watching :)
love that channel
Thanks!
Great as always, where can buy this timer watch.?
That's a great explanation! Is there any limit to the team to do this exercise?
You got a new Subscriber bcoz of this Video...Great work
YES!
Wow This gold thanks
Thanks!
Very helpfull
To clarify, do you build solutions for the rest of the top HMWs after you finish building solution for the first one? or you completely ignore the others even if there was one more sticky with the same number of dots and you chose the left? Thanks!
Sooooooo goooooooood
Thanks a lot!
Thanks for the video Jon, I really like all of them. Quick question, how can you measure the impact of a solution/story if it hasn't yet been executed?
It's the "assumed impact" not to actual impact. So you have to guess. Thanks!!!!!
on the high impact scale, you mentioned participants only supposed to say higher or lower to determine impact. How do you determine the effort? should you ask them left or right?
Fantastic exercise! Was the camera person a bit tipsy at the time? ;-)
Hey Jonathan, do you start the LDJ with a problem or just telling them to write every problem in general??
Love this video! I want to ask, is there any paperless/digital board alternatives to this kind of discussion? Thank you very much
Try Mural
4:37 hahah man i was focusing on what you saying until you made me laugh so hard hahahaha :D
HAHAHA wohoooo! It was so damn early in the morning and I couldn't stay serious :D
This is very similar to IBM Design Thinking and better ;)
Good content. Btw usually for product design context, the solution need to be tested. But, how if we want to apply it for something thats not designing a product or a testable object. Like the example in this video. How to verify?
Where do you get the "magic paper" from? link?
Amazing! Thanks so much for sharing such inspiring content!
Two short questions: Imagine you have a team with quite different mindsets, for example managers vs designers. Would you recommend holding two seperate sessions? Do you have any experiences about the maximum amout of people you can do such a workshop?
Thanks and cheers
Hey Hans, thanks for the comment. I often do this exercise with up to 100 people split into smaller teams of 7 or 8
Ah, and to your first question: this exercise works well even if everyone has different opinions.
Thanks so much - keep it up, you're doing some really awesome stuff for the community! (:
Hans Dampf 🤓🤓🤓🤓🤓
In my company, we have a ritual that all in my Team give a talk on a specific topic. I’ve a task now to find new topics and assign to colleagues. I’d like to have a meeting to brainstorm and assign topics. Does LDJ fit this purpose?
I enjoyed the process, it's like a slightly modified version of Google Venture's Design Sprint. One question I have is, how do you come up with the feature set for MVP based on the solution that has been suggested?
You're exactly right, I use this LDJ exercise when I'm teaching people the principles of Design Sprints. This isn't exactly the perfect exercise for coming up with an MVP feature set, for that i'd run an actual 1 week sprint :)
Does this work for generating product ideas for startups?
My workplace does this. it works fine for some things. but we have deeper, systemic problems that management is not aware of and because they only ever solve the top five problems and they never consult grunt workers (or listen very well when they do), we will always end up right back where we were. so, that's exactly what happens. we keep cycling and cycling and they keep having Kaizen events and never really getting past a certain point because the real problem is always buried underneath the more "urgent" one.
it's like treating a headache instead of cutting out the brain cancer
so I would argue that if you are using this in your personal life or as an entrepreneur with a small team, exercise caution. it may be used as a method to disguise an uncomfortable truth
(the real truth in my particular case is that we are working with faulty and sometimes outright broken quality metrics that are outdated and not necessarily industry standard. It adds thousands of additional steps per day per person and makes our product less useable. also the images used to produce our parts were drafted by unpaid interns and are frequently poorly researched and continually fought over between departments and locations. We need to get properly trained, adequately paid employees to audit the designs and broadly address the fact that we are using metrics from 2003 when the product was designed in 2019. the work-arounds that individual employees invent and then share with each other and the meetings that we have impromptu to share tips for managing our managers from beneath them almost exclusively exist in service of the product and making it the best it can be in spite of this pervasive and inadequate and almost all-encompassing lack of adequate metrics that exist almost entirely because no one wants to go out and find an expert and then pay them properly)
(and then various people will weaponize the quality team because they know how to use the inadequate metrics to pick on individual employees or champion their own whatever it is by generating the right paperwork, but that's a whole different tale of woe stemming from but probably not the same problem. that ones probably more organic and exclusively because humans are kind of a mess
Nice video. So let me give you a scenario. It's a small team of 5 people, they write 10 problems each in 7 minutes, ending up with 50 problems. Since each gets 2 red dots, there would be 10 red dots to go along all the problems. So what happens if you end up with 10 post-its with one red dot each and 40 without a dot. How do you choose the top 3-4 ones? You take all 10 with 1 dot?
Hey what's the best university in Germany for Masters in HCI or UX Design equivalent major?
Great video, thanks, very helpful and step-by-step! Would love to know what the song in the background of the video is - could you point me to it? It would work for my workshop, too :)
Hey Dagmara, we can't recall the specific song that's playing, but we have a playlist of all our workshop music here: open.spotify.com/user/1226352862/playlist/77nygiSkxHaqjOFZVOhlS6?si=HYKoXFimREeU1j9T8Gt0aQ It may be in here, if not this is a great playlist for the various Sprint exercises! Enjoy!
Hey AJ & Smart! I love your videos! Please keep them comming! =D
Why do you say that the "Time Timer" is not that great? :)
I thought that was one of the essential things in a sprint!
Perhaps you could make a video called "Sprinting Gear" haha :'D and go through what you think is 2.0 and why :)
Time timers are good!! but we get annoyed with them because they stop working all the time- just a little unreliable, that's all :)
Aaha! Got it! :')
Good video. Thanks for sharing it. One question though: why prioritize solutions before the effort and impact matrix because those are aiming for the same thing?
Hey Jaakko! Thanks for watching! We prioritize solutions based on the voting round with the team. Then we put the top voted solutions on the effort impact scale to decide what to move forward with! We don't really want to put all the solutions on the effort/impact if people don't think they are good at solving our challenge! Maybe you could try it the other way around and let us know how it goes! Could be an interesting experiment :)
Hi AJ&Smart. Thanks for the explanation. I was thinking of just doing either dot voting or impact effort scale although I get the idea of this two stage prioritisation. I understand that when you're doing just dot voting, people probably think just impact, not effort, when they are voting. On the other hand, I&E matrix can be too consuming for large number of solutions. Anyways, I'll give it a try for the sake of experiment and let you know how it went.
Is there a limit to the number of participants involved in this exercise before it becomes unwieldy, or is it scalable to, say, 25 people?
Teams should be max 7 people but you can have as many teams as you like! We've done 150 people before!
@@AJSmart Can an individual perform this process to achieve some goal at small scale?
juju amazing
Thanks!
WHERE DID YOU BUY THE MAGIC PAPER! OMG
3:37 dude WHAT IS THIS PAINTING WITH THE NAKED GUY SMOKING NEAR A FIREPLACE?
HAhahahaa! WHY DID IT TAKE SO LONG FOR SOMEONE TO NOTICE THIS?!?!?!?!?!?!?!? My question to you is: Why isn't this painting everywhere?!
I didn't even recognize it lol
HAHAHA amazing
Getting your team and organization to fully understand and utilize this process is the first issue most of us will have to tackle. How to Design Sprint 'How to Design Sprint?'?
haha! This exercise should help your team understand how quickly you can come up with actionable ideas without talking to each other... we've tested it like crazy, and iterated it! So... we've already done the "design sprint" on design sprints? haha!
I don't fully understand why the only choice of actions is from the holding-back part and nothing from the moving-us-forward part. Shouldn't most goals come from the moving-us-forward part? For the holding-back part isn't there a HMWLGOI (how might we let go of it) exercise somewhere?
That poster on the wall tho***
Hahahaha
Good video but you should always introduce the 'x' axis first, then introduce the 'y' once an initial order has been established. Having both simultaneously confuses and potentially leads.
Thanks!
Hi, this is great but how do I moderate LRJ with half of my team in another location. We usually do everything over Skype and it would be a massive challenge...Any ideas? Thanks!
Hey Bea!
You're actually the second person to ask about remote LRJ today - wohoo! There's no doubt that it will be tricky and to be 100% honest I haven't tried a remote version of it. My hunch is that the only real difficulty will be voting on the "challenges" and "solutions". So, yeah - the voting part.
I would suggest an experiment: Run the LRJ exercise and have somebody very quickly write each of the challenge postits into a Google doc. The voting can happen inside the Google doc. The same can happen for the solutions. Of course this will slow everything down a little and you will need a dedicated person... I'm going to make a video soon once I really try this out, or if you try it, please keep me updated.
Thanks for your comment,
Jonathan
Hey Francis, thanks for the useful advice. I personally have not found video conferencing and Mural useful - but I'm glad to hear other people do!
What would you do if two people keep saying up and down on the impact-effort positioning? Or do they get to say a direction only once? Or one up-down and one left-right? That wasn't clear.
Hey, great question: To be honest the answer is that the Moderator needs to make sure it doesn't happen by being strict with the timing. Saying things like "We need to move on in the next 30 seconds" or the very cheeky "lets just place this and we'll come back to it" can help keep up the momentum. Then you can come back to the "difficult" one at the end. I rarely have the problem that we cannot decide on the E/I scale because I make it clear that it's just our assumption of the Effort and Impact, not the reality.
Thanks!
Do you group similar solutions together prior to voting?
Jameel Somji not necessary but a nice to have if you have a lot of time
AJ&Smart thx so much. Love your videos. I learn so much from them! Bigs thanks to you :)
Jameel Somji thank you for watching!!! ❤️
I did for a company a 90 minute workshop. There were two groups seven of each. One of the group chose the problem: "tone of voice"
Some people were not respectful. We created this HMW: How could everyone feel respected?
We gathered some ideas for this, but the people came up with things like: patience, self controll.
Which don't seem like ideas about how to solve the issue.
What would you suggest in a case like this? What is your view?
Hey Balázs! We would need a bit more information to help you with this. What challenge were you workshopping ("Tone of voice" of what?)
@@AJSmart Thank you for your reply. So it was a general workshop. We started with the positives as outlined in The Workshopper book, then collected problems, voted etc. One of the most voted problems was "tone of voice" which was refering to the fact that some colleagues perceived some others disrespectful.
Then we started collecting ideas for this issue. And instead of workable ideas, some wrote "Patience", "Self-control".
All in all, the so-called solution ideas were like these ones mainly.
Nice exercise :) Can't find your playlist though :/
Thanks :)
Hey Algirdas, thanks! We're still just starting out with our TH-cam channel so we're SLOWWWLY building up playlists :)
Will be waiting on new tips and tricks :) I also work with UI/UX. At this moment we are only a team of two designers based in Lithuania. However we are slowly working and growing our third team member :) So again thanks for the tips, we are really implementing some of them :)
That's great! What other videos would help you?
How about "How to grow a Design Company?" Just as an idea..
Well I have to talk to clients from time to time and I want to do it better. So my problem is on a first meeting with a client what question should/must be asked to understand what client wants and how can we achieve those goals :)
8:40 can I please get a link to purchase this from
Here you go: Magic Paper
www.amazon.com/GoWrite-Self-A...
If that link doesn't work, you can check the description of this video: th-cam.com/video/gbA63s1RyNQ/w-d-xo.html
Hope that helps (P.S. How did you find this video??)
This link should work for sure: www.amazon.com/GoWrite-Self-Adhesive-24-Inches-20-Feet-AR2420/dp/B00377TWSE/ref=sr_1_6?s=office-products&ie=UTF8&qid=1499775971&sr=1-6&keywords=magic+whiteboard
From a planets point of view, one of the concerns the globe might have surrounds the whiteboard sheets and post its and whether they're recyclable. If not, can a post it be put up saying 'in a year, we send X amount of materials to the landfill and the planet has concerns'.
Videos 8/10
Presenting style 9/10
Speed 7/10
✌️
Can LDJ workshops be done online?
Yes! we explain how in this video: th-cam.com/video/0iVQYHHCTf0/w-d-xo.html
The problem being addressed in this session is "Improving a Design Team".
Hahah!
5:56 "only gonna focus on the top voted hmws" - previous step no voiting was done. How is it so?
The magic of editing
AJ&Smart so there was voting on previous step?
What to do if some problems and solutions written by the participants are the same?
If they are EXACTLY the same, then you can just put one post-it over the other! But if they are slightly different, make sure to keep them separate.
what if everyone put only one sticker on each of the problems, resulting in a draw?
Michael Kalmykov rarely happens - but in that case you either give everyone 2 more dots OR you nominate a "decider" from the group and give them 2 more dots.
perfect thanks!
You are describing the Sprint process from by Braden Kowitz, Jake Knapp, and John Zeratsky. You might consider giving credit where it is due.
D G D first of all: check the article, or anything I write, I'm constantly giving credit to the guys who wrote Sprint, I even write for their Sprint blog. Second, read the book, this isn't an exercise - but uses many similar principles.
D G D Also, one more thing, instead of looking out for what's wrong, maybe next time just enjoy what you're watching and try to take something from it.
I thought it might be the IBM Design Thinking process...
50% of my time goes away in meetings :/ meetings meetings sigh
Cut down the music when u explain, it will look more aesthetic.
how whack was that timer, time goes anti clockwise
why wouldn't you stick the magic paper to the other side of the glass? Save Trees
Lemme try that!
Dont they need to present their solutions first before vote on the solutions so make sure everyone is really understand the solution?
Why is it important not to discuss about the ideas?
Hey Gregory! The whole idea of this exercise is to completely eliminate any unnecessary discussion. We've found that discussion rarely leads to better understanding or a decision. Instead of discussing what idea is best, why not leave it up to an anonymous vote?! :) You should try it and see for yourself!
Could you remove the background music? That is too noisy
Hey apologies if you found the music distracting. There's an updated Lightning Decision Jam video available that might be of interest to you though : th-cam.com/video/33hBnZzoFAg/w-d-xo.html Hope this helps!
I'm not entirely sure what this has to do with product design. Being primarily a team health management vehicle, pretty much nothing if you ask me. Thankfully, I realized what's going on no more than 3 minutes in, so I didn't waste a quarter of an hour of my life on something I've been already doing for ages and know doesn't apply.
Well, brainstorming can apply to basically any problem solving, but first, that's not the same as this whole process, and second, this version is usually not really advisable.
What would you advise friend? Or are you just pontificating because you have no idea?
@@FruitSn4x What's there to advise regarding irrelevant content, other than not publishing it?
And why'd I bother giving any advice about a suboptimal implementation of a simple retrospective I stumbled upon over a month ago while I was looking for something completely different?
Sure, I have no idea, other than having literally spent decades doing meetings like this. I figure I might as well have one advice for you: Grow up and get a proper job.
Awesome and insightful video. THank you.
P.S That laugh/noise kills every time 🤣 th-cam.com/video/xNpVaNIUS4U/w-d-xo.html