I am writing to express my deep disappointment with the Mazda CX-60 we purchased from your Mt. Gravatt branch in Brisbane for our daughter. Unfortunately, the vehicle has had several issues, which is extremely concerning given its high price and our expectations of quality. Adding to our frustration, the price of the car has dropped by $10,000 shortly after our purchase, leaving us with significant financial loss and a sense of unfair treatment. After only eight months, this vehicle's depreciation, compounded by its issues, has resulted in an estimated loss of $30,000-a considerable amount of money for our family. Under Australian Consumer Law, particularly the lemon laws, we believe we are entitled to a full refund or replacement due to the car's persistent problems. Regrettably, the Mt. Gravatt branch has been unwilling to assist, even with a reasonable buy-back offer. I urge you to take this matter seriously and resolve it promptly. If the dealership continues to disregard this issue, I will have no choice but to escalate further through legal and public channels, which would reflect poorly on the brand's reputation.
Hi Smart Kangaroos, thank you for reaching out to the Social Media Team at Mazda Australia. Unfortunately the Social Media Team is unable to assist you with this issue. Please contact your local Mazda dealer who is best placed to deal with such enquiries. For general technical enquiries you can go to mazda.com.au for details on how to contact us for further assistance. All the best, Dominique.
I am writing to express my deep disappointment with the Mazda CX-60 we purchased from your Mt. Gravatt branch in Brisbane for our daughter. Unfortunately, the vehicle has had several issues, which is extremely concerning given its high price and our expectations of quality.
Adding to our frustration, the price of the car has dropped by $10,000 shortly after our purchase, leaving us with significant financial loss and a sense of unfair treatment. After only eight months, this vehicle's depreciation, compounded by its issues, has resulted in an estimated loss of $30,000-a considerable amount of money for our family.
Under Australian Consumer Law, particularly the lemon laws, we believe we are entitled to a full refund or replacement due to the car's persistent problems. Regrettably, the Mt. Gravatt branch has been unwilling to assist, even with a reasonable buy-back offer.
I urge you to take this matter seriously and resolve it promptly. If the dealership continues to disregard this issue, I will have no choice but to escalate further through legal and public channels, which would reflect poorly on the brand's reputation.
Hi Smart Kangaroos, thank you for reaching out to the Social Media Team at Mazda Australia. Unfortunately the Social Media Team is unable to assist you with this issue. Please contact your local Mazda dealer who is best placed to deal with such enquiries. For general technical enquiries you can go to mazda.com.au for details on how to contact us for further assistance. All the best, Dominique.
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