Hydroviv Undersink Water Filter - Detailed Installation Walk-Through
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- เผยแพร่เมื่อ 28 ก.ย. 2024
- UPDATE: To watch our fancy, new installation video, please click here: • Hydroviv Installation ...
This video shows a more detailed look at installation for the Hydroviv Undersink Water Filter.
If you have any questions, please reach out to us at hello@hydroviv.com.
Just installed my Hydroviv, I've never been more excited for drinking water before!
That's awesome! Thank you so much! Please let us know how you like it! Feel free to give us feedback at hello@hydroviv.com or on Instagram @hydroviv_h2o
Was easy enough, even though the under sink connections looked overwhelming at first - once I started, I figure it out. Only thing! Is not knowing that we must use that tightening tool for the case itself, it was loose! and I couldn’t tell when I ‘made sure it was firm’/tight. It leaked all over on first try. With the provided tool I was able to really secure it. The tool wasn’t mentioned in this video nor the instructions.
He just used a wrench lol
This video was superb. Clear instructions
Wow…. so easy…thanks for the step by step this non plumber could understand!!!!
So glad you found this helpful! Thank you for using Hydroviv!
Thank you! It was easy because of you!
Awesome! Glad it helped!
so the hot water remains unfiltered?
Correct, unless you opt to install a second system on the hot water side.
I am on my third replacement filter with hydroviv. Great company but has to be one of the least user friendly installation processes I have ever used. Water is constantly coming out from where the pieces connect and the only way to secure it is to tighten it as much as possible which makes it incredibly difficult to detach. They need to have better tools or pieces to make this process easier. Please improve
Thank you so much for reaching out to us with that suggestion! We really appreciate the time you took to think about it -- your input helps us to strive for improvement with our products. We are happy to inform you that we keep very close track of this feedback, and review it regularly with our product development team.
If you need more timely assistance, please feel free to contact our Support Nerds directly at hello@hydroviv.com.
There is a grey piece of hardware like an extender on the white tube with an arrow and the letters NPTF on it. That piece can be removed, right? You don't seem to be using it in this video.
That is the flow restrictor. The flow restrictor is required by NSF to meet our certifications (42 and 53). You can remove the flow restrictor, but it will fall outside of our certifications and is not the intended use of the product and we do not recommend this. The video was made before we earned our NSF certifications.
That is the flow restrictor. The flow restrictor is required by NSF to meet our certifications (42 and 53). You can remove the flow restrictor, but it will fall outside of our certifications and is not the intended use of the product and we do not recommend this. The video was made before we earned our NSF certifications.
That is the flow restrictor. The flow restrictor is required by NSF to meet our certifications (42 and 53). You can remove the flow restrictor, but it will fall outside of our certifications and is not the intended use of the product and we do not recommend this. The video was made before we earned our NSF certifications.
Didn't say anything about the wrench that they provide. Water leaked creating a mess.
Why is one end plastic tubing? We were gifted an unused unit, but it looks like the plastic tubing is missing. Can we replace it with a steel tubing from the hardware store?
Feel free to check with our Support team at hello@hydroviv.com with a photo of what you received. They'll be able to assist you with what you'll need for installation.
what if I only want Hydroviv to go to a dedicated faucet? can you connect it to one if you buy it separately?
You can absolutely hook up a Hydroviv to a dedicated faucet. If you want to only use filtered water through a separate faucet, all you do is put an "upstream" splitter tee on your cold water valve, then connect your main faucet line to one end and the Hydroviv tubing to the other. Then the outlet of the Hydroviv goes into the additional faucet (we don't sell faucets, but you can get them on Amazon or Home Depot). We have the upstream splitter available on our website, or you can find it at most places with plumbing supply products. Just make sure it's certified lead-free.
Quick question will it filter the water as I’m washing my dishes because that’s a waste
The system is installed on one line, most of the time cold since that's what people drink from. That means if you turn on the cold water faucet, it will be entirely filtered water. The hot will be unfiltered, unless you install a separate system on the hot water line. If it's warm, it will be a mixture of both. However, when you're washing dishes, you're using mostly hot and only a minimal amount of cold water.
Another option that some people opt to do is to use filtered water through a separate faucet. You can use an "upstream" splitter tee by connecting it to your cold water valve. One end of the tee will be connected to your main faucet line (unfiltered), while the other end will be connected to the Hydroviv tubing for filtered water, and then attach it to a separate faucet. You can purchase the splitter tee on our website or at your local hardware store that carries plumbing supplies.
wait for 30 seconds, and see little tiny air bubbles float to the top of glass. That means I can NOT drink it, right?
Your filter is ready to use right away!
The cloudiness in the water is just air bubbles, caused by the pressure of the filter. If you let a glass stand on the counter for a few minutes, you'll see it dissipate. The cloudy water is totally fine and non-toxic! We even made a video on it, which you can watch here. th-cam.com/video/YjJcp5YmcyQ/w-d-xo.html
my sink doesn’t have a valve to turn the cold water off. what should i do
You may want to consult with a licensed plumber for installation advice, as your plumbing appears to be nonstandard.
I have a foxclear system that turns grey and black water into water safe enough to be poured into a stream. With that being said will this system allow me to further filter this water into drinkable water and water to shower with again. So that I don't have to waste the water to a stream
You sound like you're living off the grid?
Yes
GREAT instructions! Thanks!
You're so welcome! Thanks for the feedback and so glad the instructions were helpful!
This installation instruction does not work with push/pull style shut off valve. I am not able to install it. What's your solution/recommendation?
For plumbing that is different from the type shown in the videos, we recommend you seek the assistance of a licensed plumber. If you have additional questions, please feel free to send an email to our support team at hello@hydroviv.com.
What if the valve is 1/2 inch size? Do you guys have adapters for your size?
We don't sell adapters, but most stores that sell plumbing hardware and adapters should have them.
We don't sell adapters, but most stores that sell plumbing hardware and adapters should have them.
the water pressure on the cold water is low because the water has to pass through filter
Can you hook one up to the hot water as well?
Regarding use on hot water:
1. The housing is mechanically rated for 100 degrees.
2. The performance testing is done on room temperature water.
While some of our staff (personally) use one on the hot water side and have no issues, we have to put on the box what NSF puts as specs.
For installation, you would just need to install a separate system on your hot water line.
It is always recommended to only consume water from your cold line. Here is a bit more information on that from our founder, Dr. Eric Roy. th-cam.com/users/shortsWlhepNQjNyo
Mine isn’t nearly as easy to replace. I’ve had to call a plumber twice to come out and replace the filter cause I’m not strong enough to replace it.
Tips for opening the system:
◽️Double-check that you have shut off the cold water supply under your sink.
◽️Turn on the cold water faucet so that all the water can drain out of the cold water line releasing the pressure inside the housing.
◽️Remove the system from the mounting screws if it is mounted on your cabinet wall.
◽️Make sure that you are using the blue wrench.
◽️Slide the blue wrench all the way up the housing.
You can also wrap a hot, damp towel around the lid for 3-5 minutes before you begin.
If you still have trouble opening the housing, watch this video for additional assistance: th-cam.com/video/uFjxJAynxN4/w-d-xo.html
Tips for opening the system:
◽️Double-check that you have shut off the cold water supply under your sink.
◽️Turn on the cold water faucet so that all the water can drain out of the cold water line releasing the pressure inside the housing.
◽️Remove the system from the mounting screws if it is mounted on your cabinet wall.
◽️Make sure that you are using the blue wrench.
◽️Slide the blue wrench all the way up the housing.
You can also wrap a hot, damp towel around the lid for 3-5 minutes before you begin.
If you still have trouble opening the housing, watch this video for additional assistance: th-cam.com/video/uFjxJAynxN4/w-d-xo.html
The filter, how long does it last ?
The sink cartridges are performance-tested out to 720 gallons, per NSF Standard 53 protocols. For 90% of homes, this translates to 6 months on average. Built into this estimation is water usage from washing dishes, hands, etc.
The fridge cartridges are also performance-tested out to 720 gallons, per NSF Standard 53 protocols. For most fridge filters, this translates to around 8 or 9 months for most homes.
For context, the lifespan of any filter in any system is directly impacted by the number of contaminants and particulates in the water being filtered. In most homes, a cartridge needs to be replaced every 6 months, that is merely an average.
A good indicator of when it's time to replace is when your flow rate starts to slow down, indicating the cartridge is saturated.
At maximum, we recommend replacing the cartridge every 12 months even if you don't see a significant flow rate slowdown.
how often should I replace the filter?
On average, you replace the undersink filter every 6 months, the fridge line filter every 9-12 months, and the shower filter every 9-12 months, and replacements are discounted with a subscription
Hydroviv drinking water systems are formulated based on your shipping address. Our shower systems are not, they are built for the toughest tap water out there.
The sink cartridges are performance-tested out to 720 gallons, per NSF Standard 53 protocols. For 90% of homes, this translates to 6 months on average. Built into this estimation is water usage from washing dishes, hands, etc.
For context, the lifespan of any filter in any system is directly impacted by the number of contaminants and particulates in the water being filtered. In most homes, a cartridge needs to be replaced every 6 months, that is merely an average.
A good indicator of when it's time to replace is when your flow rate starts to slow down, indicating the cartridge is saturated.
At maximum, we recommend replacing the cartridge every 12 months even if you don't see a significant flow rate slowdown.
My refrigerator uses 1/4-in Compression. which version will work with my refrigerator?
We have fridge filters that have 1/4 inch fittings, and installation videos for a metal braided line or a plastic line. www.hydroviv.com/pages/15min-installation (scroll down to the 2nd and 3rd video). If your water lines to the fridge look different than these two options as shown on the video, we recommend you engage the services of a licensed plumber.
You should have explain how to change the filter in the same video.
Here's the link for the video showing you how to change the filter cartridge: th-cam.com/video/fylmbW1-KH0/w-d-xo.html
What about the hot water?
The system is installed on one line, most of the time cold since that's what people drink from. That means if you turn on the cold water faucet, it will be entirely filtered water. The hot will be unfiltered, unless you install a separate system on the hot water line. If it's warm, it will be a mixture of both.
If you're drinking or cooking with the water, we urge you to use the cold water side and heat up the water separately if you need it hot.
Even municipal water companies suggest this, mostly because there's likely a lot of buildup and residue that collects in the hot water heater, and you don't want that in the water you're consuming.
Our Founder and Chief Scientist, Dr. Eric Roy made this video with additional explanation about this:
th-cam.com/video/4xWQuPFrPQ8/w-d-xo.html
Regarding use on hot water:
1. The housing is mechanically rated for 100 degrees.
2. The performance testing is done on room temperature water.
While some of our staff (personally) use one on the hot water side and have no issues, we have to put on the box what NSF puts as specs.
For installation, you would just need to install a separate system on your hot water line.
How much and where do I buy?
Visit hydroviv.com to learn more about how we can optimize a filter for you!
Just bought it. Went to install and read the directions. At no time does it say tighten the cartridge first. Mark Cuban, help these guys out. I’m sorry I’m a guy that reads the directions.
Actually it’s Step 1 in the instructions provided. At least in mine it was.
@@zodiggity maybe they changed it. Honestly it does not make since to not have it already tight. I’m betting I’m not the only one that had it leak on them.
Think twice about filter replacement . There’s the rub.
Every filter system will need to be replaced. Some need replacement more frequently than others. Generally Hydroviv filters should be replaced 2x/year. www.hydroviv.com/blogs/water-smarts/why-you-should-change-your-hydroviv-filter-every-6-months
The QR code for this video is on the instructions for replacing the filter, so it would have been helpful to show that. Also a helpful tip when replacing the filter is to be aware there is a lot of water in the cartridge that will make a mess if you are not prepared with a towel!
that’s probably why he was stressing the importance of using a cup or a towel and being ready to catch the water in the line when unhooking the water line.
Thank you so much. You went slow but not boring. I appreciate it.
You're welcome! We appreciate the feedback and glad you were OK with the pacing of the video!
This video is a big part of why I bought from Hydroviv. It was authentic and easy to understand and follow in real time. Thank you. Our new filter is installed and working great!
Awwww, thank you soooo much for the awesome feedback! We appreciate you!
If you ever need assistance with anything, please contact our Support Team at hello@hydroviv.com!
If you ever need assistance with anything, please contact our Support Team at hello@hydroviv.com!
10-15 minutes after I installed the replacement filter cartridge. NO air bubbles floating at the top of my glass at all! Perfect, crystal clear water!
That's so great to hear! Thanks for posting your feedback, and thank you for choosing Hydroviv!
@@WaterNerdTV been using hydroviv since February of this year. This is the BEST water filter I've ever used. Because it filters out MORE contaminants than pitcher and faucet filters ever could, making it the BEST water I've ever drank
I just installed my new Hydroviv filter under my kitchen sink in about 20 minutes. Thanks for the incredibly understandable instructions and a well lit video! 🚰👍🏻
Awesome! So glad it helped! Thank you for choosing Hydroviv!
How much was the filter? I’ll need one for my house!
@@SlimShadyBBy42 Approximately $90. It lasted 6 months.
do i need to drill anything?
I was a little worried about how secure the connection at the white plastic elbow would be until he said "it's not going anywhere"
Mine is too tight to twist!
Same
So sorry to hear about this issue! I do just want to make sure -- when you're trying to open the housing, did you make sure to relieve the pressure by turning on the cold water faucet handle, so no water comes out, after shutting off the cold water valve? I ask because without doing this step, you've got around 1,000 pounds of pressure applied to the system, which would be impossible for anyone to loosen!
If you've done that and still can't loosen it, we have a video showing a quick way of making it easier to loosen, which you can watch here.
th-cam.com/video/uFjxJAynxN4/w-d-xo.html
The decals were not right of center on my housing after it was fully tightened. In fact, the housing came fully tightened.
The decals don't always match up, and the housing is usually tightened, but we always want you to check and make sure the lid is fully tightened prior to installation.
I tried turning it (the first step) but it would not budge! Any advice? Thank you.
No worries if the decals aren't perfectly centered, or if they don't arrive just slightly to the left as mentioned in the instructions. This probably just means it was already fully tightened at our factory. The important thing is that the housing is hand-tightened as hard as possible, regardless of where the decals end up. This is to ensure water doesn't leak out from where the housing meets the lid. If you'd like additional assistance, please feel free to contact our Support Team using the chat window on our website, or email them at hello@hydroviv.com.
This product can be very tricky to install and replace cartridge. On my first install, I had the water line blow out hours after I very carefully connected it watching this video. Woke up to water filling the kitchen floor. Ultimately took hours to clean up and install. Housing also will not open as easily as they demonstrate to replace cartridge (yes, I’ve released the pressure seal). Poor product design.
Sorry to hear that. Please contact our Support Team for assistance at hello@hydroviv.com.
To open the housing, you can try this: th-cam.com/video/uFjxJAynxN4/w-d-xo.html
It is what I use when changing cartridges at my own house.
What if, and asking for a friend, you accidentally inserted the wrong end of the tube (the one that should go directly into the water line) into the IN port on the filter? Is there a way to disengage it? Asking for a friend.
You can release the tube by pushing down on both sides of the grey ring and then you should be able to pull out the tubing. The grey ring is pretty tight and you need to feel both sides kind of click to release. Hold them down at the same time and that will release the "shark bite" for the tube to come out. Hope that helps!
I'll be damned! It worked. Thank you.@@WaterNerdTV
Thank goodness this was here, I did the exact same thing and was so worried I had ruined it. Thank you!!
I just installed three. The first one took about 15 min. Second one 10 min. Last one 5 min. I guess the fourth and fifth ones might happen in negative time. Wow. So easy even I can do it. If the quality of the filters is anywhere near the quality and ease of installation, i have hit a home run.
That is great to hear! Thank you so much for your feedback! Enjoy your Hydroviv filters! And if you need any assistance, you can always contact our Support Nerds at hello@hydroviv.com.
That is great to hear! Thank you so much for your feedback! Enjoy your Hydroviv filters! And if you need any assistance, you can always contact our Support Nerds at hello@hydroviv.com.
That is great to hear! Thank you so much for your feedback! Enjoy your Hydroviv filters! And if you need any assistance, you can always contact our Support Nerds at hello@hydroviv.com.
I can't do the first step. It's too tight. My decals are left of center. I hate that this is so hard. Not easy.
Debbie South It may be that the housing is tightened just fine already from the factory. Try it and if it leaks, contact Hydroviv via email. They are very responsive. The video does show the decal being turned to the right, but I've read several comments from Hydroviv and they say that doesn't necessarily matter. It probably is tight enough already. Hope this helps you. 🙏
Yea mines is super tight too. I’ be tried the wrench and it’s not bulging. I’m gonna go ahead to try to install,
My notes
Mount your bracket first
Attach screws on wall
Slip on housing
Use supplied tool to tighten housing until wording is completely on the right -
Blank panel now in front
Use plumbers tape on brass fittings
Tighten fittings while unit is still mounted to wall. This makes the whole process much easier
Oh and make sure that your sprayer hose is in front and can move freely
Het Guy we need you in DC get,n us out of this mess we,re in,, I can,i remember someone explaining anything so clearly, thanks a lot, i,m sure that I will save a bunch on bottled water, you take care and beware who and what you believe.
Is there any way you guys can consider use materials other than plastic? Humans are ingesting too much palstic nowadays and many of it coming from water im sure.
There's no specific standards established for microplastics removal as of yet.
In general, microplastics are defined as any plastic pieces that are 5 millimeters or smaller. Hydroviv filters can remove particles down to a 0.2 micron (micrometers, or 1/1000 of a millimeter) size.
Hydroviv systems use an entirely safe, non-leaching, BPA-free and NSF-certified LDPE plastic. In addition, our filters have passed the leaching test required by water filter companies through NSF Certification (Standards 42 and 53).
Compression fittings provided did not fit,had to purchase new compression fittings.
Don't know why but I think the cold pressure is not enough to make it work. Turned the cold water valve on and no water comes out. And the seal for the filter needs to be super tight for it not to leak - had to tighten it as tight as possible. Probably gonna return it!
We have a great support team that you can contact via email at Hello@hydroviv.com or on chat (hydroviv.com and then open a chat window) who are trained to troubleshoot issues like what you've experienced. Please contact us if you have any issues and we'll be happy to help you out!
I was super excited to get this installed but the canister does not move no matter how hard I try and there is no video to show me how to use the wrench. No mention in the printed directions. I am not able to really secure it. Curious why it's not already done. Why add this step?? Ugh....
No worries if the decals aren't perfectly centered, or if they don't arrive just slightly to the left as mentioned in the instructions. This probably just means it was already fully tightened at our factory. The important thing is that the housing is hand-tightened as hard as possible, regardless of where the decals end up. This is to ensure water doesn't leak out from where the housing meets the lid.
If you have any issues with this, please contact our support team at hello@hydroviv.com.
@@WaterNerdTV I'm having the same problem. One of the canister's labels is well on the right, and the other is well on the left. I hope it will be easy to remove when I need to replace the filters.
Thanks for asking this question. My canister top will not budge.
After Install Update: My filters have now been in place for four months. The water tastes great, better than filtered faucet or pitcher products! Coincidentally, the city I live in just sued (Filed Nov 2022) major manufacturers of forever chemicals. Our city was listed on water watch sites for high amounts before, but something triggered the municipality to sue. I'm glad I took this proactive step.
Can the unit come already "firmly twisted" in the future. This thing aint budging.
Yes! This probably just means it was already fully tightened at our factory.
No worries if the decals aren't perfectly centered, or if they don't arrive just slightly to the left as mentioned in the instructions.
This verbiage is now in place due to some systems becoming loose while in transit, in the past. Systems were then being installed without checking to make sure this specific connection was fully tightened.
If you aren't seeing any giant gaps in the lid, you can place a towel under the system and turn the water valve on just a bit to help check. If you aren't seeing any leaks, you are good to go ahead and open the water valve all the way.
Over time as the system pressurizes, the lid will become easy to open and close as it gets closer to the cartridge replacement time.
I think the design of the housing needs some revisions. It’s impossible to tighten without a vise holding the top. Seems like this video was made with no filter in the housing. There’s no way you can tighten the housing as easy as the video with just your hands.
Not to worry. So when it comes to a tight housing, we have a video showing a quick way of making it easier to loosen, which you can watch here. (th-cam.com/video/uFjxJAynxN4/w-d-xo.html) You want the system tight at the time of installation to prevent leaks, a small gap present is perfectly okay. It should be easier to replace in 6 months, and if it's not doable, you can always ship it to us to loosen and send back.
An additional tip:
Once you hand-tighten the housing all the way, give it an additional tighten with the blue or black plastic housing wrench that came with your system. Then loosen the housing with that wrench, and hand-tighten one more time.
Essentially, what you're doing is "biting" into the white o-ring on the cartridge with the power of the housing wrench, then backing it off and hand-tightening again to form a more compressed seal.
Darn thing won’t turn. Not very easy at all. Any suggestions to get past the first step?
Hi, Hilary! No worries if the decals aren't perfectly centered, or if they don't arrive just slightly to the left as mentioned in the instructions. The important thing is that the housing is hand-tightened as hard as possible, regardless of where the decals end up. This is to ensure water doesn't leak out from where the housing meets the lid.
This company is amazing. I will forever be a loyal customer. I had questions and immediately they responded with an answer. They also sent me an email of this video so I can prepare for when my filter comes and I’ll know how to install. Love this company!
I had the opposite experience
THANK YOU
The hardest part for me was turning the bracket in the first step. Thankfully they supply you with the big wrench. I was able to use that as leverage to turn it.
Thank you for your post! this was my question!! I will give it a try...
My units won't budge. One label is facing to the right and the other to the left. The big wrench won't budge them either. I'm wondering if the units came "pre-turned." I'd like to install them today and reached out to customer service. Unfortunately, I have to wait until Monday for an answer.
@@emmat3531 same thing here
@@letsrayg There's an answer from Hydroviv in this thread that states that some units are "pre-turned." I installed my units a few minutes after I posted in this thread. I am happy that nothing is leaking, and the water is lovely. I placed towels under the units if leaks occurred. So far, so good.😊
I always have my husband hold the top and twist one way while I use the wrench and twist the direction they twist with the wrench in the video. The pressure does build up and make it hard to loosen sometimes, but since you only have to do this twice a year, it's not too bad!
Thank you for making this
In the nut is there a black rubber stopper?
Your question may be best answered by sending photos of what you're seeing. Please contact the Support Team at hello@hydroviv.com for installation assistance.
Thanks
Filter won't turn to the right! Is there anything else I am supposed to do to try to get the filter to turn?
If you cannot twist it, it is no cause for concern. This just means it was already fully tightened at our factory.
This installation step is in place due to some systems becoming loose while in transit in the past. Systems were then being installed without checking to make sure this specific connection was fully tightened.
No worries if the decals aren't perfectly centered, or if they don't arrive just slightly to the left as mentioned in the instructions.
If you aren't seeing any giant gaps in the lid, you can place a towel under the system and turn the water valve on just a bit to help check. If you aren't seeing any leaks, you are good to go ahead and open the water valve all the way.
Over time as the system pressurizes, the lid will become easy to open and close. You should be able to do so as it gets closer to the cartridge replacement time.
If you'd would like to unscrew the lid and start over, we have a video showing a quick way of making it easier to loosen, which you can watch here. th-cam.com/video/uFjxJAynxN4/w-d-xo.html
We recommend wrapping a hot, damp towel around the lid to release some pressure before starting.
I think one of mine is faulty. Its leaking where you just slide in the white tube.
Please contact our Support Team at hello@hydroviv.com and they will be able to assist you.
You only hook it up to your cold water? So the hot water isn’t filtered??
We show the installation on the cold water line because that's the side most people use for their water for drinking and cooking.
The hot water would not be filtered unless you have a separate filter for the hot water line as well.
If you're drinking or cooking with the water, we urge you to use the cold water side and heat up the water separately if you need it hot.
I have been doing this ever since a chef at a cooking school told us that this was what he always did (he NEVER cooked with water coming from the hot side).
Even municipal water companies suggest this, mostly because there's usually a lot of buildup and residue that collects in the hot water heater, and you don't want that in the water you're consuming.
For installation, you could install a separate system on your hot water line.
Some of our staff (personally) use one on the hot water side and have no issues.
@@WaterNerdTV I get the drinking water/using cold water for cooking, but washing hands?? And for us that water plants, which we consume, is not filtered. I guess if you want a garden, or also want your hot water filtered, id have to get a whole house water filtration system.
Can I also do this for the hot water valve?
Many people do put one on the hot water line with no issues, but please realize that certification and testing was done to 100 degrees.
We recommend you prioritize installing the filter on the cold water line because that's the side you want to get your drinking water (and water for cooking, coffee, etc) from. Our Founder and Chief Scientist explains why you don't want to drink or cook using water from the hot water side of your faucet in this video: th-cam.com/users/shorts4xWQuPFrPQ8?feature=share
I have the water filter but the parts I need I Dont know
Please contact our Support Team at hello@hydroviv.com and they can assist you. It may help for you to send them a photo of your setup/fittings under your sink so we understand your situation.
Be nice if they gave you metal hoses instead of plastic
Thank you for your feedback. We'll make sure your comments are passed onto our product development team!
Is this just a simple carbon filter or is this a real reverse osmosis water system with one piece?
Actually, it's neither. While it uses carbon block core, it's far from simple. It's also NOT reverse osmosis.
We use a number of different types of NSF-certified filtration media, each does a different job:
Blend of activated carbons: This filters things like chlorine, chloramine, and organic compounds.
Ion exchange media: This filters things like heavy metals and radium.
Variety of specialized ceramics: This gets chromium 6, arsenic, and other heavy metals like lead.
We do NOT use granular media. The filter cartridge is a carbon block filter that is made up of a proprietary blend of polymer binders interlaced with active media. Then what we do is blend these media in the right ratios so they match your water, and form the media into a cartridge.
Hydroviv makes fully custom cartridges, tailored to your water quality data. While you may see some filters advertise multiple stages, this is often more of a marketing gimmick. We technically use 7 stages, but they are all concentrated in one cartridge for your convenience (and to minimize potential for leaks).
Actually, it's neither. While it uses carbon block core, it's far from simple. It's also NOT reverse osmosis.
We use a number of different types of NSF-certified filtration media, each does a different job:
Blend of activated carbons: This filters things like chlorine, chloramine, and organic compounds.
Ion exchange media: This filters things like heavy metals and radium.
Variety of specialized ceramics: This gets chromium 6, arsenic, and other heavy metals like lead.
We do NOT use granular media. The filter cartridge is a carbon block filter that is made up of a proprietary blend of polymer binders interlaced with active media. Then what we do is blend these media in the right ratios so they match your water, and form the media into a cartridge.
Hydroviv makes fully custom cartridges, tailored to your water quality data. While you may see some filters advertise multiple stages, this is often more of a marketing gimmick. We technically use 7 stages, but they are all concentrated in one cartridge for your convenience (and to minimize potential for leaks).
I can't get past the first step it is too tight and will not turn
We have some very strong employees assembling systems at our production facility in Knoxville!
If you cannot twist it, it is no cause for concern. This just means it was already fully tightened at our factory.
This installation step is in place due to some systems becoming loose while in transit in the past. Systems were then being installed without checking to make sure this specific connection was fully tightened.
No worries if the decals aren't perfectly centered, or if they don't arrive just slightly to the left as mentioned in the instructions.
If you aren't seeing any giant gaps in the lid, you can place a towel under the system and turn the water valve on just a bit to help check. If you aren't seeing any leaks, you are good to go ahead and open the water valve all the way.
Over time as the system pressurizes, the lid will become easy to open and close. You should be able to do so as it gets closer to the cartridge replacement time.
If you'd would like to unscrew the lid and start over, we have a video showing a quick way of making it easier to loosen, which you can watch here. We recommend wrapping a hot, damp towel around the lid to release some pressure before starting.
What if you have a dishwasher
There is usually a splitter on the water line where you can send water directly to the dishwasher and have a separate line send water directly to your faucet (which is where you'd be installing your water filter). If there isn't one, plumbers should be able to install one relatively easily.
Generally we don't recommend using the water filter on the line for the dishwasher because the dishwasher often requires a higher flow rate than the 1 gallon/minute flow rate on our filters. Also, we prioritize the water that's being consumed (used for drinking, cooking, making coffee/tea/ice) rather than what's being used for washing dishes. The amount of any contaminants remaining on dishes after a dishwasher cycle is generally negligible compared to what can be consumed when drinking the water or using it for food and beverages.
How long last the filters?
Our sink cartridges are designed and performance-tested to handle up to 720 gallons of water, following NSF Standard 53 protocols. Typically, this translates to an average lifespan of around 6 months for 90% of homes, taking into account normal water usage for activities such as dishwashing and handwashing.
It's important to note that the lifespan of any filter is influenced by the level of contaminants and particulates in your water. In most homes, replacing the cartridge every 6 months is recommended as an average timeframe.
A helpful indicator that it's time to replace the cartridge is when you notice a slowdown in the flow rate of water, which suggests that the cartridge has reached its saturation point.
Even if you don't experience a significant flow rate slowdown, we advise replacing the cartridge at least once every 12 months to ensure optimal performance.
If you have additional questions, please contact our Support Team directly at hello@hydroviv.com and they'll be able to assist you!
This video definitely made installation seem pretty easy. Although I watched the actual hydrovive 5 the manufacturer right after yours. I believe you're almost on a 1 for 1 word-for-word. Reproduction, which is pretty funny. I apologize for the strange sounding comment. As it was done with my voice to text
We have made more than 1 installation video. We are Hydroviv and we manufacture our filters. If someone is trying to masquerade as Hydroviv with a similar name and knocking off our videos, we'd certainly appreciate if you're able to provide a link for us so we can address it appropriately!
@@WaterNerdTV I didn't realize this was the same channel. The other video I was referring to is a newer video from you guys. 😂
Can we do this in an apartment tho..
Yes! Many people living in apartments choose Hydroviv because no drilling is needed and they can uninstall the filter and take it with them when they move. However, we always advise you to make sure you get approval from apartment management or your Super before installing.
@@WaterNerdTV okay. Thank you (:
Thanks for the video. I’m frustrated. Even with the enclosed wrench I can’t get the canisters to turn. :(. I’m going to have to get a neighbor to help-which is something I was hoping I didn’t have to do.
I agree this is very difficult it’s very frustrating how tight you have to make this thing.
So sorry to hear about this issue! I do just want to make sure -- when you're trying to open the housing, did you make sure to relieve the pressure by turning on the cold water faucet handle, so no water comes out, after shutting off the cold water valve? I ask because without doing this step, you've got around 1,000 pounds of pressure applied to the system, which would be impossible for anyone to loosen!
If you've done that and still can't loosen it, we have a video showing a quick way of making it easier to loosen, which you can watch here. th-cam.com/video/uFjxJAynxN4/w-d-xo.html
@@WaterNerdTV perhaps I didn’t understand. I thought we were to turn and tighten the canister before we installed. I couldn’t budge mine. They were too tight, even with the tool provided. I installed as is and so far so good, thankfully.
Same. Trying to install and cannot get past this first step 😞
@@kepani816 Mine was pre-turned. So, it was already tight and in the tightened position right out of the box. The unit should have two arrows, one arrow on the top section and one arrow on the larger, bottom section. Just allign the arrows. If the arrows are already aligned when you open your box, then that would mean the unit is already in the proper position.
No need for hot water filtration?
If you're drinking or cooking with the water, we urge you to use the cold water side and heat up the water separately if you need it hot.
I have been doing this ever since a chef at a cooking school told us that this was what he always did (he NEVER cooked with water coming from the hot side).
Even municipal water companies suggest this, mostly because there's likely a lot of buildup and residue that collects in the hot water heater, and you don't want that in the water you're consuming.
Here is a bit more information on that from our founder, Dr. Eric Roy.
th-cam.com/video/4xWQuPFrPQ8/w-d-xo.html
And so, because you're not consuming the water from the hot water side of the faucet, it's not crucial for you to filter the hot water. If you want to put a filter on the hot water side, and some of our customer do that -- it would be totally up to you.
What websites can i get one
hydroviv.com
You can also ask a WaterNerd for assistance at hello@hydroviv.com.
This system is too expensive. I'm looking to save money on my new GE refrigerator XWFE filters which are about $50 every six months. These filter replacements are $86.25 if you subscribe and $115.00 if you don't subscribe. There are other cheaper filters systems out there and those last 2-5 years. No thanks.
Keep in mind that most refrigerator filters are not designed to filter out arsenic, PFAS, or lead. They do make your water taste better because they can filter out the chlorine (but if your area uses chloramine as a disinfectant, many fridge filters don't address chloramine either). Depending on the water in your area, a fridge filter may be all you need, but I'm sure you'd want to know for certain if your fridge filter is doing the job you need it to do.
If you want to know more about the water in your area and whether a fridge filter will be sufficient to address contamination issues in your area, feel free to contact our Support Team at hello@hydroviv.com with your zip code and whether you're on city water or a private well. We can provide more context and insight regarding your potential water concerns and what filters are the best choice for you.
I can’t even twist it.
We have some very strong employees assembling systems at our production facility in Knoxville!
If you cannot twist it, it is no cause for concern. This just means it was already fully tightened at our factory.
This installation step is in place due to some systems becoming loose while in transit in the past. Systems were then being installed without checking to make sure this specific connection was fully tightened.
I install that hydroviv undersink filter, and then, I restore the cold water flow by turning the valve to the left. After that, can I turn the cold water on in my faucet and let that black stuff just remove? If so, how many minutes until all the black stuff is removed from the water before I drink it?
Your filter is ready to use right away!
However, you may initially see black flushing out in the water after installing--if you do, do not worry! This is entirely normal, as this is just the activated carbon flushing through the filter.
It will flush through in a minute or so!
This company is giving you incorrect info. You should flush the amount specified in the instructions. if the instructions do not have the information they are faulty. Per the NSF standard, company had to specify a flush time before NSF does the extraction tests. so you should flush same amount of water with each new filter to make sure possible extracted materials are gone. Also, State of California requires 10 bed volumes of flush in the instruction as a minimum. but since this company claims "removes" which is a violation of CA law (can only claim "reduces") this company does not seem to care about laws and your safety.
I love the filter but What i dont like is the cold drinking water is being wasted away as I am washing dishes. It would be nice if they can separate the two. So, I see this, as a waste of money. It would be nice if they can find a solution.
Many people install a separate faucet to dispense just filtered water. Contact our Support Team at hello@hydroviv.com for more information about how you can do this!
It's easier to install than to change the filter.
When you're trying to open the housing, did you make sure to relieve the pressure by turning on the cold water faucet handle, so no water comes out, after shutting off the cold water valve? I ask because without doing this step, you've got around 1,000 pounds of pressure applied to the system, which would be impossible for anyone to loosen!
If you've done that and still can't loosen it, we have a video showing a quick way of making it easier to loosen, which you can watch here: th-cam.com/video/iw_IzwDHQpM/w-d-xo.html.
@@WaterNerdTV yes, I did.
How do you install this under a sink that has washer and disposal hook up? Thanks
The dimensions of the filter housing are 14x6x6" so should be able to fit underneath most sinks, even with dishwasher and disposals underneath. The filter attaches to the cold water inlet. Often the dishwasher gets a separate inlet from the cold water inlet than the faucet, so that installing a filter won't affect it. If not, you can install a splitter so that one side goes to the dishwasher, while the other side goes to the filter and then the faucet.
The dimensions of the filter housing are 14x6x6" so should be able to fit underneath most sinks, even with dishwasher and disposals underneath. The filter attaches to the cold water inlet. Often the dishwasher gets a separate inlet from the cold water inlet than the faucet, so that installing a filter won't affect it. If not, you can install a splitter so that one side goes to the dishwasher, while the other side goes to the filter and then the faucet.
The dimensions of the filter housing are 14x6x6" so should be able to fit underneath most sinks, even with dishwasher and disposals underneath. The filter attaches to the cold water inlet. Often the dishwasher gets a separate inlet from the cold water inlet than the faucet, so that installing a filter won't affect it. If not, you can install a splitter so that one side goes to the dishwasher, while the other side goes to the filter and then the faucet.
Does this mean only the cold water is filtered? Also, if I get a one for the fridge and one for the main sink and both connections are under the same sink does that mean I’ll have two next to each other or can I use one for both since the fridges water source is from the sink
Yes, the filter is usually installed on the cold water inlet since that's where people generally get their water for drinking and cooking from. Some people also put a separate filter unit on the hot water line, but we prioritize water that you're ingesting and don't recommend anyone ingest the water coming from the hot water side so it's not imperative to have a filter on both sides.
Also, you can absolutely adapt the undersink system to filter both your faucet and fridge line. All you do is install a downstream splitter tee on the brass "outlet" elbow piece on the filter, then connect your faucet line to the 3/8" connection and your fridge line to the 1/4" connection. We sell the splitter tee on our website (www.hydroviv.com/products/downstream-tee), but you can also get it at your local home improvement or hardware store that carries plumbing supplies.
Why is the reason for twisting it edited out?
I tried to turn the filter canister to the right as suggested prior to installing. Nothing worked it would not respond. After a half hour of trying I gave up.Also tried to loosen it up with warm water with no response.???
We have some very strong employees assembling systems at our production facility in Knoxville!
If you cannot twist it, it is no cause for concern. This just means it was already fully tightened at our factory.
This installation step is in place due to some systems becoming loose while in transit in the past. Systems were then being installed without checking to make sure this specific connection was fully tightened.
No worries if the decals aren't perfectly centered, or if they don't arrive just slightly to the left as mentioned in the instructions.
If you aren't seeing any giant gaps in the lid, you can place a towel under the system and turn the water valve on just a bit to help check. If you aren't seeing any leaks, you are good to go ahead and open the water valve all the way.
Over time as the system pressurizes, the lid will become easy to open and close. You should be able to do so as it gets closer to the cartridge replacement time.
If you'd would like to unscrew the lid and start over, we have a video showing a quick way of making it easier to loosen, which you can watch here. th-cam.com/video/uFjxJAynxN4/w-d-xo.html We recommend wrapping a hot, damp towel around the lid to release some pressure before starting.
What's the deal my hydroviv keeps leaking water from the top of the seal I keep trying to turn it clockwise to secure the seal but still I have a mess on my hands now smh
Please contact our support team at hello@hydroviv.com and they will be able to help you troubleshoot how to tighten the seal further.
Can this filter be used to drink water directly?
Once the water is filtered through a Hydroviv drinking water filter, I drink the (filtered) water from the faucet at my kitchen sink.
Once the water is filtered through a Hydroviv drinking water filter, I drink the (filtered) water from the faucet at my kitchen sink.
Once the water is filtered through a Hydroviv drinking water filter, I drink the (filtered) water from the faucet at my kitchen sink.
but clean water still passes through my disgusting faucet! do you have an adapter for water to come from a filter faucet somehow?
Yes, you can absolutely use an upstream splitter to send the filtered water through a separate drinking water faucet! That's found on our website at this link: www.hydroviv.com/products/upstream-tee
I can't get past step 1 getting the top to twist and set the seal!
We have some very strong employees assembling systems at our production facility in Knoxville!
If you cannot twist it, it is no cause for concern. This just means it was already fully tightened at our factory.
This installation step is in place due to some systems becoming loose while in transit in the past. Systems were then being installed without checking to make sure this specific connection was fully tightened.
No worries if the decals aren't perfectly centered, or if they don't arrive just slightly to the left as mentioned in the instructions.
If you aren't seeing any giant gaps in the lid, you can place a towel under the system and turn the water valve on just a bit to help check. If you aren't seeing any leaks, you are good to go ahead and open the water valve all the way.
Over time, the lid should become easier to open and close.
If you want to open the housing and start over, you can watch this video: th-cam.com/video/uFjxJAynxN4/w-d-xo.html
If you're still having issues, please contact our support team at hello@hydroviv.com.
If you're still having issues, please contact our support team at hello@hydroviv.com.
Does it get rid of fluoride?
Hydroviv filters do not remove fluoride.
Wow, what a shame. Might have to return now. Can't even get past the first step. So much for being an "easy" fast install... Then just to go to the video and see this comment about not filtering fluoride. Very disappointing.
Wow, it can remove dozens of the worst chemicals but NOT fluoride?? How/why???
What to do or to buy if i already have my refrigerator water to the cold water..
Do the sell double adapters?
There's a quick and easy way to adapt the undersink system to filter both your faucet and fridge line. All you do is install a downstream splitter tee on the brass "outlet" elbow piece on the filter, then connect your faucet line to the 3/8" connection and your fridge line to the 1/4" connection. We sell the splitter tee on our website here, (www.hydroviv.com/products/downstream-tee) but you can also get it at your local home improvement or hardware store that carries plumbing supplies.
I twisted it as hard as I could in step 1. It didn’t turn very much but is very tight. is that ok?
We have some very strong employees assembling systems at our production facility in Knoxville!
If you cannot twist it, it is no cause for concern. This just means it was already fully tightened at our factory.
This installation step is in place due to some systems becoming loose while in transit in the past. Systems were then being installed without checking to make sure this specific connection was fully tightened.
No worries if the decals aren't perfectly centered, or if they don't arrive just slightly to the left as mentioned in the instructions.
If you aren't seeing any giant gaps in the lid, you can place a towel under the system and turn the water valve on just a bit to help check. If you aren't seeing any leaks, you are good to go ahead and open the water valve all the way.
So will this filter filter all of the water in my home? Or will it just filter water in my kitchen sink?
This is a point of use filter which will filter the water that you're getting from your faucet.
We do not have a whole house filter (which is what you're referring to that filters all the water in your home) -- this is because most whole house filters can really only remove chlorine, sulfur, and sediment. Lots of companies will try to upsell you on their most expensive systems, but we care more about getting you something that works for your purposes.
Here's why whole house filters aren't a great solution:
1. They're installed upstream from the home's pipes, which often leach lead into the water.
2. The filtration media required to remove contaminants like chromium 6, PFAS, and arsenic is very delicate and expensive. 90% of your home's water is flushed anyway, so a filter that actually works would slow your home's water down dramatically and get depleted very quickly.
If you'd like to learn more about how our filters can help you with your drinking water, please contact our support Water Nerds at hello@hydroviv.com and they can assist you with more information and help you determine the best filtration solution for your needs.
The shut-off valve won't turn, no matter how hard I try. What might be the problem?
If you're talking about the shutoff valve for the water inlet, you may want to consult a plumber for assistance. (On a personal note, we've just encountered that same issue under a couple of our sinks and so we'll most likely need assistance from a plumber as well).
I order 2 filter but for my surprise I have different valves, that’s a lot of work to do 😞
If you need assistance with installation, please contact our WaterNerds at hello@hydroviv.com.
Can you not use one on the hot water?
No
You could but why? Do you drink the hot water?
Terry Socia Hot water takes far less time to boil than cold & why *wouldn’t* you want the water you wash your face & eyes with to also be filtered, like in a bathroom sink. (???)
Am I supposed to loose some water pressure after the install? Water is all the way open.
It's important for us to check the actual flow rate, rather than just comparing it with the hot water line. There may be a slight reduction in flow rate due to the lead filtration (our systems have a flow restrictor component that limits flow to 1Gallon/minute in order to optimize contact time between the filter and the water to achieve maximum contaminant filtration).
To check the flow rate, please take a standard pint glass (16oz) and measure how long it takes to fill it up with cold water (in seconds). If it is slower than 1 gallon/minute, (or more than 8 secs to fill a pint) contact our Support Team at hello@hydroviv.com for troubleshooting.
Great explanation and demonstration! I imagine same process with filtration systems that have multiple filtration cylinders right or a big water storage tank underneath?
I would hesitate to generalize our instructions to other filtration systems -- each system can be slightly different so if you have a system from a different manufacturer, you should absolutely follow the installation instructions and guidelines specific to their system.
@@WaterNerdTV Okay thanks.
Is this the recommended installation or would it be ok to put it before water goes into the fridge? My fridge has a filter but I’m sure it’s nothing compared to this.
You can absolutely do that! In fact, we have a version designed to go on the water line that goes into your fridge. There's 2 different videos -- depending on whether you have a plastic water line or a braided metal line. Check out both videos here: www.hydroviv.com/pages/15-min-installation
And you are correct that the fridge filters are mostly designed to remove chlorine, which can make the water taste better, but they're not equipped to take out many hard-to-filter toxic contaminants, including lead, PFAS, arsenic, or chromium 6.
The brass nut does not fit my cold water fitting. Any suggestions?
Contact our Support Team at hello@hydroviv.com and they can help you out!
My hose came with some quick connect on it at the end. Looks like small pressure reducer valve or something. Does not look like the one in video.
That is the flow restrictor that is on our filters now -- it maintains a 1 gallon/minute flow rate that keeps us in compliance with our NSF Certification. The videos were made prior to our earning NSF Certification and did not yet include the flow restrictors at the time.
Does removing the flow restrictor harm the filter or reduce its effectiveness?
For some reason the QR code on how to change the filter links here
Thank you for letting us know! I will alert the Team and make sure we fix that!
Any videos on connecting to dedicated filter faucet with a T splitter?
We don't have videos for this, but if you contact our Support Nerds at hello@hydroviv.com, they can provide you with step-by-step instructions for two types of T-splitters, either an upstream splitter or a downstream splitter, depending on your application.
What do you do if the filter is on so snug it doesn’t turn at all
No worries if the decals aren't perfectly centered, or if they don't arrive just slightly to the left as mentioned in the instructions.
If you aren't seeing any giant gaps in the lid, you can place a towel under the system and turn the water valve on just a bit to help check. If you aren't seeing any leaks, you are good to go ahead and open the water valve all the way.
Over time as the system pressurizes, the lid will become easy to open and close. You should be able to do so as it gets closer to the cartridge replacement time.
If you'd would like to unscrew the lid and start over, we have a video showing a quick way of making it easier to loosen, which you can watch here. (th-cam.com/video/uFjxJAynxN4/w-d-xo.html) We recommend wrapping a hot, damp towel around the lid to release some pressure before starting.