So after three years use and thousands of miles of wear including bushcrafting they still replaced, repaired and took care of shipping all for free after rightly requesting proof of purchase. Seems a reasonable request and very good service to me.
They could've just said "yes, we will honour the warranty if you have the proof of purchase". That would've been easier for both the customer and themselves.
@@Phlegm_Thrower Which they did as soon as proof of purchase was produced which they asked for right from the start. Not only that but they also carried out extra work that wasn't asked for at no charge. 🤦♂️🤷
I’ve had two interactions with CS. First, a backpack got lost according to FedEx and I reached out to fjallraven to let them know it happened. They sent me a new one with expedited shipping. The original bag arrived two months after the purchase date and I let them know and they mailed me a return label so I could send it back. 2nd, I broke the buckle for that same pack when I closed my car door on it accidentally. I emailed them to tell them that it broke and if they would be able to repair it, and also told them I’d be willing to pay. They replied that I could mail the belt in to have them repair it, shipping at my expense, or they could mail me the buckle so I could have it repaired through a third party. I opted for the latter. They did note that this was exceptional as accidental damage is not covered under warranty. I’m very pleased with their customer service, I want to note that their phone service was super good.
The principal reason I purchased Fjallraven clothing is for the professed quality by the company (regardless of the hefty price tag). In my view, quality is not only evidenced in the manufacturing of a product, but how the manufacturer stands behind their product. If a company will not repair/replace a product not caused by misuse, abuse, or intentional damage, then they do not have a quality product. The fact that they stood behind their product in your case, reassures me that they produce quality products.
I bought the Fjallraven Abisko dome 2 last year in the UK, I had my eye on this tent for quite some time, as soon as I seen it on sale I purchased it, When I received the tent there was loads of loose threading along the skirt of the fly sheet, I contacted Fjallraven and they honestly couldn’t care less, they sent me a copy paste of UK consumer law, they didn’t even care about the issue even though I had sent them a video and images of the issue, luckily the retailer I purchased the tent from sorted the issue out for me, it wasn’t a massive issue as the skirt can easily be re stitched, but that was my insight into their customer service, the tent cost me £700, for something this expensive you’d definitely want that reassurance from the manufacturer. I’m sure many have had good experiences, but for me that’s the last item I’ll ever purchase made by Fjallraven.
At least you got your trousers repaired. When I contacted them about premature wear on both some Kebs and Abisko Lites Fjällräven completely blew me off, denying that such wear even COULD happen to their G-1000 material. I do like the fit and features of Fjällräven trousers but I'm actively seeking alternatives not made from polycotton, which is all G-1000 is. I still have other Fjällräven items, and I like them, but Fjällräven's customer service is an insult just waiting to happen if you dare to question the quality of their products.
The trouble I have with these companies and they refuse to do anything and are missing out a growing potential market . My issue is that I am 6ft 9in tall and have a 50 inch waist and a 38 in inside leg. Fjallraven and all of the Big outdoor clothing companies won't make the bigger sizes . I have tried talking to some of these companies and they have refused to talk . One company did talk , eventually and told me , I shouldn't be so fat . The thing is, I am very tall , not fat . I am considered to be slim by my doctor. I felt like getting back to them to complain, but thought not , as I would only get even insulting as I write. Thanks for sharing your adventures and reviewing sessions. ATVB Big Andy from Darlington, UK .
While I know you are probably not “fat” I’m sure the reasoning for not making big sizes is simply larger people will probably never buy these because they don’t go outdoors and do physical activities like their target audience for these products.
May be in the USA , but in the UK, a lot of taller people are getting out to do countryside activities such as walking and camping, so here in the UK there is the market there for such clothing . Its also the same with every day clothing , more so with the Internet shopping sites not wanting to pay the proper taxes and our so called government aren't bothered about the situation, not realising how much they are losing out on . I will stop my rant there or I will lose my temper . 😮😮😮
last year went through similar with a pack from the Camelback Tactical Line (used primary to haul groceries by foot weekly ... no personal vehicles at this point). after several years use the stitching on one shoulder strap failed and ripped, other started pulling apart (seams were not sealed / sewn properly). took a while and some back and forth but they replaced it with a current model under "limited lifetime warranty". learned a long time back - buy products with lifetime warranties, take care of your gear, save proof of purchase (i immediately scan documentation and take photos and file the images for easy future access ... also good tactics for insurance claims). helps that i've done customer service (T1/2/3 and management) for *many* years so know some tricks (grin)
With the number of scams and crooks trying to game these companies, I find it understandable that they would insist on a proof of purchase before responding. If you are like me, and toss out a bill of sale soon after a purchase, well, it then sucks to be like me. I suppose I should really get a shoe box and start saving receipts, just in case I need to make a warranty claim. Cheers from Winnipeg.
I adore my vidda pros and kebs. They fit me perfectly (don't get me started on the cryptic sizings, which also differ for men and women, caveat emptor) and I love the quality. I had heard about some difficulty with warranty, and I have saved every single receipt...in fact I did this with ALL my gear purchases, because as you point out, there are some expensive (and well-loved and well-used) items in a full kit. All the gear receipts are kept together in a dedicated box in my gear closet. I highly suggest others do the same. And yes, it will take a while to find a specific receipt. But for expensive gear, I consider this a form of insurance. Thank you so much for detailing your real-life experience, which simply confirms my concerns.
Taking into consideration my experiences with other companies and products, warranties and such, I find that customer service story very impressive. I’m equally impressed with the quality of the repair. I find it hard to imagine any company doing any better. Also, 3 years of heavy use before any issues is impressive as well. Thanks again for the review. I always feel like your reviews are fair and unbiased. I trust them explicitly.
Hey Luke. You are such a trusted source of honest reviews. Thank you for your work. It makes a big difference. Also, I noticed you are turning gray lately. Just thought I’d bring that up !
I had a similar problem with Osprey a few years ago. I had a pack bought for me that after a couple of weeks started squeaking really loudly. Found out it was a very well known manufacturing fault with that pack model to do with the frame and where the straps were connected to it and so it was under a recall. I contacted them and they were totally OK until I said the pack was bought for me as a present by a family member who lives at the other end of the country so I didn't have a receipt. When they heard that they totally ignored every email and I never heard back from them. I gave them the serial number of the pack and everything they had asked for but they just totally blanked me because I didn't buy it myself.
What is truly unacceptable is the fact that they decided to fully ignore you. They should have at least responded and explain why they would not be able to assist you any further without the receipt. It's just simple etiquette. I have one of their packs but knowing this, I'll avoid purchasing anything from them in the future.
@@randyespoda1603 Yep I gave them the serial off the little tab on the pack itself. They tracked it and everything was fine, right up until I told them it was a present so I didn't have the receipt they wanted. I chased up with emails for a few weeks but never got a response so I gave up. My uncle told me he got in touch with them about it as well and they told him because he gifted me the pack he can't claim a repair because he no longer owns it. They were sorry, not sorry at all. That was a few years ago so maybe they've changed their practises now but I haven't touched anything from Osprey since. Haven't used the pack since then because the squeak is really annoying and right by my ear. I don't want to sell it to someone because of that squeak.
6:33 I dont know why but the way you said this reminded me of a dr sues rhyme "I do not like the pants one bit; The way they felt, the way they fit; My name is Luke, my channels a hit; These pants i tried, i cannot sit; If i had tried the pants would split; This competitor should simply quit; Their customer services does not commit; I do not like those pants one bit"
I honestly have been avoiding Fjallraven products....I paid over a hundred bucks for the Abisko tarp and the thing leaks. That failure alone makes me really cautious because these guys do not PLAY when it comes to price. It's a risk in my opinion, they use great materials in their stuff no doubt, but a design flaw that defeats the main purpose of the item? That's borderline unforgiveable with their prices.
Providing prove of purchase and very normal. I am using fjällräven since 35 years and had only one issue. CS addressed it within 3 days. No problem at all!!
From a Canadian perspective I just exchanged a t shirt as I just accidentally bought the wrong size. They gave me a prepaid shipping label. And am currently waiting for the t shirt to arrive which they did send out promptly. No complaints so far
Other than the annoyance of your early communication, your experience seems entirely reasonable, and good. Having worked for an outdoor retailer (EMS) with 100% satisfaction guaranteed, I can tell you the amount of abuse and attempted abuse of the policy was over the top. I think it’s appropriate That they ask for the receipt. Thanks, and Cheers!
When I had an issue with my Vortex scope, I got to speak with a Vortex rep who wrote a book on scopes and was ex military, as he was in his car driving to an appointment. Got back to me immediately and spent generous time helping me sort things out. Sounds like Fjallraven found out you were a youtuber and got right on it. Also the issues you had show the hype with this product. Good pants don't get burn holes and tear outs after 3 years. I suggest you check out Filson field wool pants if you want a better set of pants that won't burn holes around a fire.
Our store has a good relationship with them, we warranty at store in first year. Best direct warranty experience I've had was Gerber, I broke a 30 year old multi tool, same day they responded and just asked for pics of item. Sent a replacement tool within 3 days, but it sat at a customs broker warehouse for 2 weeks, then they expedited another and I got it 3 days.
I had the Vidda Pro ventilated pants and while they fit great and I loved the vents, the pockets and everything else about them the material is sub-par. I used them as casual everyday pants and for some slight hiking but within 12 months the seams on the backside had completely worn out and there were holes in the fabric. I've never had that happen with any pants before. And fjällraven, of course, told me they won't cover it. Despite authorized reseller, proof of purchace, etc. Apparently they consider that normal wear and tear. So that was the story of my first and last fjällraven purchase ever.
Thank you Luke. Me, I too think their products are top notch. With that written their customer service is poor at best. Their response time is poor. It took 1-month to get an answer and the answer was positive but an additional 3-months to get the problem resolved. In the end, the lady I was dealing with did send me a 30% off coupon for my next order. I threw it in the trash. With poor customer service, no matter how good their product is, I will not deal with them. 73 & God Bless.
Cheers for all the hard work you do, Luke 🍻 Since you asked... More outdoor clothing reviews, including design pros/cons & details about technical materials would be quite interesting to me!
Thank you for what you do Luke. Just sharing my thoughts. I think that if it is their product, it shouldn’t matter if there if a receipt or not. I bought the same pants from their retail store a few years ago, and I don’t have the receipt anymore. And most people wouldn’t have it any more. So I guess if I run into a problem, I’m outta luck. Doesn’t seem fair to me. But that’s just what I think.
Considering you have been wearing these pants for 3 years and put to the test much more than most people would in double that time and only required one repair (free) is extremely impressive. Not many pants on the market could hold up to this abuse. Good luck getting the life out of and warranty service from many other brands. I would say they are definitely worth the $175.
This company is awesome and the fact that they cover their clothes for life is amazing. Afters as long as you wore yours I would’ve just bought a new pair. All of their products are amazing.
I've had to replace the zips on two pairs of Karl Pro trousers. They have been worn quite a bit (and past any 2 yr warranty cover) but the zip is such a lightweight type (same type as your zip at 5:07) that the teeth eventually seperate away from the base material near the top and they get jammed (usually when zipped up!) . Both times I've just taken the trousers to a local tailor and they have replaced the zips with a heavier duty brass toothed zip. Basically what Fjällräven should have used in the first place...
Weird, I had a pair of Fjallraven pants I put my leg through a hole that had worn. I sent them in, they patched them and returned them. However, I live less than an hour away from the place they fix them. Sorry you had such a problem. They’re my favorite pants.
I heard of similar experience from a hiker. Even though, i was tented to purchase a pair of these pants, the no so great customer service kept me from doing it. Specially, if the cost is about $200.....
I admire the manner in which you contacted the company as to not attract favoritism due to your "influencer on TH-cam" status. Thanks for the tips on how to purchase this company's items for best warrantee coverage and same about contacting the company for service.
Fjallraven have some of the best and toughest pants on the market. They back their products and that one reason I purchase their products. I’ve never had any issues with their pants.
I bought an Arcteryx rain jacket May 2012, July 2023 glue holding the hood failed. Same process, complete the form, attach receipt, Arcteryx covered it, in full.
In Europe , and in Belgium it is bad warranty . First they ask the shop manager to send a picture of the problem . And then they refuse to make the reparation . Very very disappointing
I ordered myself Fjallraven Vidda Pro trousers and after daily use for about two months the stitches under the zipper snapped and one of the pocket side stitches has broken off as well. I am talking about just average city use of walking and sitting. I really hope their quality control or materials used haven't gotten bad. 2/10 shouldn't happen to 200€ pants.
This is a lesson for buying used gear in general. Most used gear is instantly halved in value when buying used. Not because of the condition, but because it is usually out of warranty. So don't pay more than half price for used gear.
I had a great experience. Emailed them on me cutting my pants by accident, they had my only pay shipping but patched them for free. Turnaround was less then two weeks. I did have to have proof of purchase.
I've never watched any of your videos, a mate of mine recommended you. I totally agree with their customer service its pants really for a company such as them. I had a similar experience it felt like they didn't believe me when I told them my issue with one of their bacpacks
Hei luke I wear revolution race pants and they are a tight fit especially around the ankles. The pockets are smaller compared to the Fjällräven trousers. They do hold up great though I wear them every single day as a guide here in northern Finland and have yet to find a whole/tear or failure in these so that's incredibly impressive. Everyday use is snowmobile riding/repairs, skiing, snowshoeing and making countless fires. I have the GP pro rescue pants from them and they could be worth a review.
I would be interested in your opinion on 511and kuiu and whether they would be worth purchasing . Great review as always, many companies only put priority on the sale but neglect care afterwards and that's where they lose customers.
Mental note.... scan Fjallraven receipts to your computer... since I probably would not have the paper receipt 3 years later, and also back it up an a backup drive
I wear Revolution Race pants and I understand your statement. I'm tall and thin so they actually fit me well as opposed to the usual baggy look I sport with other brands. I lose weight backpacking over the summer and need a belt w/ other brands. I love RR.
Careena Alexis the gorgeous Canadian bushcrafter is the only person I've seen who rocks the Ravens like no other.Men's versions are pretty unflattering in comparison l would venture ? Good product for sure but a tad overpriced.
Hi Luke!!! Thank you very much for your awesome reviews!!! I follow the Chanel for a very long time and I'm really considering your opinion with a lot of a respect! I have a few products from RevolutionRace. Besides of all I have 2 pair of pants (RVRC GP Pro Rescue 2.0 pants and RVRC GP Pro Expedition). I'm very satisfied with a quality and durability!!! You should really test them!!!
I‘m from Europe and so far had no contact with the fjallraven support,I love them and the price is high but for a good quality.Unfortunately my products where unrepairable and I bought new one. I can tell you about Revolution Race. They have great products and there support works well so far but as you mentioned the pants are tight fit and not made for unathletic fellows with one or two pounds more then normal.😅
I had to get my Vidda Pro Ventilated's crotch repaired as well, though my issue had holes in the material and they ended up patching it with a matching green G-1000 patch. They also sewed up some other spots and waxed the pants.
There is another Swedish brand called Houdini making good clothes for the outdoor. They did not require a proof of purchase when the zipper on my 6 year old fleece broke. Same quality and high price as Fjällräven.
Very understandable conditions since they are so many of these sold on ebay in a used or second buyer/seller deal. Original purchaser with proof. Have it, share it with them. If you have that you got your foot in the door. I think they did well. I only have a few products from them. Top shelf items. Since covid the inventories of pants has grown considerable. In the same time I have been getting smaller and have waited to purchase.
Surprised at this.I never had issues with Swedish firm -Revolution-Race when i got a pair of their less expensive but highly impressive trousers.Quite the opposite in fact when i returned them.They were awesome to wear but almost too good for bushcrafting purposes.For this i would now always go 'cheap and cheerful',maybe military stuff.? but the returns process for RR was extremely efficent to say the least.
“Thousands of miles” of use from a hiking garment is far beyond what I would get out of my hiking garb. Best advice I ever got was to never get attached to a piece of gear
Just provide proof of purchase when they ask for it and there would have been no problems. They also don’t want to waste their time if you don’t have it. Doesn’t seem to be any issue.
They had the time to ask for the same information twice and waste his time. They could answer the question of whether or not something is repairable under warranty. When you’ve spent $170 on a pair of pants, you can expect a minimum level of customer service. This falls well inside of it.
Lol... sorry to hear about the zipper. Honestly, I think ALL customer service options throughout our consumer industry have taken a DEEP DIVE. I'm not a fan of just going through the que on the phone or waiting for days for an email response. The people should demand and expect better, esp with the prices these companies are charging.
It doesn't seem like a bad customer service to me besides it's really easy to find a proof of purchase, it takes a few minutes if you ordered online through a search on your email account and if it was in-store and if you don't make a digital copy of your receipt especially when you know you have a warranty it's totally on you.
That costs yourself , no matter how you window dress it. Out of use of pants, time to and from shipping , fuel, vehicle wear and tear. 5 weeks they must have a lot of repairs? .I would have repaired myself and let them know that I will not endorse them or repurchase again. Their response will tell you everything of them. My hiking boots were addressed by the store and manufacturer in 20 seconds, before I was able to walk out the door, they had me a brand new pair. I called them myself later and they said I am very important to them . Great video ,some manufacturer are smoking and some are very poor.
I like the look of the second pants mentioned, maybe you need to get sizes larger - sizing in the United States is just a mess, it takes me forever to find clothes that fit comfortably. It's always better to get clothes a size too big because you can take it in, that's what I do. The high price for a pant that lasts that long after wear and tear seems reasonable to me, I would buy those.
Bought the arcteryx beta ar jacket and got a delamination issue after 2 winters, they propose me to recycle the jacket and give me a 120$ reduction if i buy another arcteryx item. a jacket that i bought for 650$ !! And of course i respect the washing instructions…
I have a number of pairs of Kuhl pants and would say that their customer service is phenomenal. I had a couple pairs of shorts that wore out prematurely in the crotch area and they replaced them at no charge and didn't ask for proof of purchase.
I have multiple pairs of the Vidda pro trousers the oldest 10yrs now. I've never had an issue with any feature on these despite the abuse they have sustained. Expensive but cost per wear is cheap.
I had one experience with them so far the top carry handle on a backpack ripped at first the CS agent refused the repair because they thought it was from an unauthorized reseller but once I showed the reseller was on their approved list they just replaced the whole backpack and paid for shipping. So overall it was okay, I'm guessing the cs agent was confused because the reseller was from the UK and I'm in the US
I’ve bought many Fjallraven products in the past but one time I had to have a zip replaced in a primaloft jacket this was done after 4 years so I’m guessing out of warranty? they did it without any issues they took care of the shipping also..I’m in the uk and had to send the jacket to Holland I believe…it was back within a month.
I'd love to see a video on the Revolution Race pants. I love the idea of Fjallraven but the price tag is alot. If RR is of the same quality but way cheaper, I'll go with that
i have a pair of FJÄLLRÄVEN Vidda Pro, like you say they are expensive, but i think there worth it,very well made with some great features. not had any problems so far but only had them one year.
I wish hiking pants companies would put all zips on their pockets. A while back I bought some hiking pants at REI called Craighoppers that had all zips but the material is very thin but they are alright for summer hiking.
Apparently RR pants and other clothing are....affected by quality control, a lot of large chunks of threads hanging out/not even fully seamed, but I have no actual experience with them. I'm sort of a deal hunter in which I can usually find anything Fjallraven for the same price or even cheaper than RR, with a higher quality usually associated with the FR item.
I send them a e-mail regarding extra buckles for fjällräven kajka 75 to attach a chestpack to the shoulder straps ( the top of the backpack kan be attached like this), after I send proof of sales a sales man called me, He was intressted for what use I needed them. Told him that as a fisherman you carry a lot of stuff on youre hikes and a extra chestpack in the front with all the stuff you need fast access to, like gopro bateries, flashlight, tackle box etc, would be nice. He sent me the buckles for free, if I promised to send pictures of my setup.....maybe they will do a chestpack to attach there. Customer service is top notch if you ask me
I own a Fjallraven backpack, and it's probably six years old. Great backpack, but I would not buy another one. There's no reason...just I prefer military surplus packs, clothing, and winter gear.
I've thought about buying these before but they consistently don't have my size. 34" waist is apparently either extremely popular or too rare to bother making.
I wear the Kuhle Renegade Convertible pants. I would love to know what you think of these products if you get the time. Gardened and travel in them two years now, still performing well. Thanks for your good work.
The only thing customer support wise I have done is email and ask about the g-1000 material for 2 products to repair them my self. And the first reply I got was something like "No problem what's your address?" Got sent 2 pieces of correct color g-1000 cloth, and I didn't need to send proof of purchase. (Finland)
Hope I never have to contact Fjallraven customer services but what I will say is that their gear is top drawer,you pay top dollar for it but in my opinion it's absolutely worth it!
Recently had a warranty claim refused as expected wear and tear after 9 months of casual wear from time of purchase. Warranty claim was about tearing in crotch section. Still am very desipoited and frustrated by level of service.
It’s utterly ridiculous an clearly and avoidance technique for any manufacturer who offers a lifetime warranty and truly stands behind their product to demand a proof of purchase. I took my Tilley hat into the store and got a replacement due to it wearing holes through after 15 years of use…..WITHOUT a receipt! I call bullshit on any company that requires proof of purchase if there’s no time limit on the warranty!
i once send them a mail of my Product asking if i might have been ripped of. They answered after a day or so. And they also answered my questions. Maybe its different for European support.
My customer service involves Trangia in Sweden. I sent an email telling them of a defect in my Stormburner 27-1 alcohol fuel stove kit. I included my contact information. I never received any email response, but a week and a half later I received new skillet pan for my kit. I guess it is a cultural thing with Scandinavian/Germanic countries. What written response is necessary when product is fixed and sent back? Would you rather have South Carolinian style customer communications and service, or Swedish customer communications and service? I take Swedish!
I’ve got two different trousers by them and two shirts, haven’t had a problem but I don’t wear them and camp like you. Hopefully I won’t have any issues.
I really like the look of that jacket... wish you had a link, or maybe they do not make it anymore. Looked on their site and do not see one that looks like that :(
I am Danish and I know Swedish very well. Try to pronounce it Fielreven. That is the correct way. Not Fjalraven as you say🙂You might be right about their bad customer service. I couple of years ago I purchased two Greenland jackets in different colours. I am at wristwatch collector (of rather expensive watches) and I discovered that the inside of the wrist buttons on the jacket was scratching my watches a bit. I wrote to Fjällräven that they should think about that in the future and perhaps change the Greenland Jacket. It was a free approvement from my side but they didn't even care to answer me.
This is off subject but I went to college (UCLA) with a guy from Norway. He told me Norwegian, Danish and Swedish are essentially the same language but Finnish is totally different.
Fjallraven is below par with customer service and I stopped buy their products, (New Zealand based) Have many of their gear but my last experience I have to say I will spend my money elsewhere. Pretty much they never responded to my questions and sad thing it was just a sizing issue so an easy swap would be expected but as they are online store only in new zealand it turned up to being a disaster. Now I had to on sell a new product using local ebay. So will lose money.
it took a year to get a replacement zip for my polar fleece and it turned up the wrong size. whilst the idea of their business model is a great, reality is something different. their clothes are not as hard wearing as i would like and for the price i want them bomb proof. I just buy Military surplus, there's tons of it, it has already been made, super hard wearing and it is usually a fraction of the cost of Fjallraven. Heavier usually but that is it. Mil Surplus>brand new clothes IMHO
I know the brand doesn't market itself as an outdoor clothing brand but I would be interested in your opinion of UF-PRO pants. I have had a pair of their p40 all terrain pants for almost two years and I have been really pleased with them. In my opinion they are great for general outdoor activities and everyday use when I don't need to be anywhere where dressing more formal is required (I recently bought a pair of p40 urban pants for a cleaner look when I need to appear civilized lol)
Emails and pictures sent, Fjallraven is treating me like garbage for the button hole at the waist fraying before the button gets completely unusable. I've hardly worn my Vidda's for a year, very rarely washed them, and been wearing a normal belt for protection of the button. The best, and most expensive pants I ever bought in my life but their warranty policy is the terrible. Lesson learned, I'm going back to Patagonia clothing, for they would never, ever, treat a consumer the way this company has over a really simple seamstress fix.
So after three years use and thousands of miles of wear including bushcrafting they still replaced, repaired and took care of shipping all for free after rightly requesting proof of purchase. Seems a reasonable request and very good service to me.
They could've just said "yes, we will honour the warranty if you have the proof of purchase". That would've been easier for both the customer and themselves.
@@Phlegm_Thrower
Which they did as soon as proof of purchase was produced which they asked for right from the start. Not only that but they also carried out extra work that wasn't asked for at no charge. 🤦♂️🤷
Yes, not bad but they do offer a lifetime warranty, so would expect them to honor the fix.
@@mercedesaponte6201life time most likely does not mean what you think.
@@mercedesaponte6201
Which they did so what's the problem? *Lol🤦♂️🤷♂️
I’ve had two interactions with CS.
First, a backpack got lost according to FedEx and I reached out to fjallraven to let them know it happened. They sent me a new one with expedited shipping. The original bag arrived two months after the purchase date and I let them know and they mailed me a return label so I could send it back.
2nd, I broke the buckle for that same pack when I closed my car door on it accidentally. I emailed them to tell them that it broke and if they would be able to repair it, and also told them I’d be willing to pay. They replied that I could mail the belt in to have them repair it, shipping at my expense, or they could mail me the buckle so I could have it repaired through a third party. I opted for the latter. They did note that this was exceptional as accidental damage is not covered under warranty.
I’m very pleased with their customer service, I want to note that their phone service was super good.
If you’re buying trousers that expensive. Think it’s best to purchase them directly with the company in question. That way you should have no issues.
The principal reason I purchased Fjallraven clothing is for the professed quality by the company (regardless of the hefty price tag). In my view, quality is not only evidenced in the manufacturing of a product, but how the manufacturer stands behind their product. If a company will not repair/replace a product not caused by misuse, abuse, or intentional damage, then they do not have a quality product. The fact that they stood behind their product in your case, reassures me that they produce quality products.
I bought the Fjallraven Abisko dome 2 last year in the UK, I had my eye on this tent for quite some time, as soon as I seen it on sale I purchased it, When I received the tent there was loads of loose threading along the skirt of the fly sheet, I contacted Fjallraven and they honestly couldn’t care less, they sent me a copy paste of UK consumer law, they didn’t even care about the issue even though I had sent them a video and images of the issue, luckily the retailer I purchased the tent from sorted the issue out for me, it wasn’t a massive issue as the skirt can easily be re stitched, but that was my insight into their customer service, the tent cost me £700, for something this expensive you’d definitely want that reassurance from the manufacturer.
I’m sure many have had good experiences, but for me that’s the last item I’ll ever purchase made by Fjallraven.
If I had an experience like yours I'd stay away from them too!
I’m more impressed that you even found the proof of purchase after 3 years. Screw the customer service review
At least you got your trousers repaired. When I contacted them about premature wear on both some Kebs and Abisko Lites Fjällräven completely blew me off, denying that such wear even COULD happen to their G-1000 material. I do like the fit and features of Fjällräven trousers but I'm actively seeking alternatives not made from polycotton, which is all G-1000 is. I still have other Fjällräven items, and I like them, but Fjällräven's customer service is an insult just waiting to happen if you dare to question the quality of their products.
The trouble I have with these companies and they refuse to do anything and are missing out a growing potential market . My issue is that I am 6ft 9in tall and have a 50 inch waist and a 38 in inside leg. Fjallraven and all of the Big outdoor clothing companies won't make the bigger sizes . I have tried talking to some of these companies and they have refused to talk . One company did talk , eventually and told me , I shouldn't be so fat . The thing is, I am very tall , not fat . I am considered to be slim by my doctor. I felt like getting back to them to complain, but thought not , as I would only get even insulting as I write. Thanks for sharing your adventures and reviewing sessions. ATVB Big Andy from Darlington, UK .
While I know you are probably not “fat” I’m sure the reasoning for not making big sizes is simply larger people will probably never buy these because they don’t go outdoors and do physical activities like their target audience for these products.
May be in the USA , but in the UK, a lot of taller people are getting out to do countryside activities such as walking and camping, so here in the UK there is the market there for such clothing . Its also the same with every day clothing , more so with the Internet shopping sites not wanting to pay the proper taxes and our so called government aren't bothered about the situation, not realising how much they are losing out on . I will stop my rant there or I will lose my temper . 😮😮😮
last year went through similar with a pack from the Camelback Tactical Line (used primary to haul groceries by foot weekly ... no personal vehicles at this point). after several years use the stitching on one shoulder strap failed and ripped, other started pulling apart (seams were not sealed / sewn properly). took a while and some back and forth but they replaced it with a current model under "limited lifetime warranty". learned a long time back - buy products with lifetime warranties, take care of your gear, save proof of purchase (i immediately scan documentation and take photos and file the images for easy future access ... also good tactics for insurance claims). helps that i've done customer service (T1/2/3 and management) for *many* years so know some tricks (grin)
With the number of scams and crooks trying to game these companies, I find it understandable that they would insist on a proof of purchase before responding. If you are like me, and toss out a bill of sale soon after a purchase, well, it then sucks to be like me. I suppose I should really get a shoe box and start saving receipts, just in case I need to make a warranty claim. Cheers from Winnipeg.
That’s a win , they did what they promised
I adore my vidda pros and kebs. They fit me perfectly (don't get me started on the cryptic sizings, which also differ for men and women, caveat emptor) and I love the quality. I had heard about some difficulty with warranty, and I have saved every single receipt...in fact I did this with ALL my gear purchases, because as you point out, there are some expensive (and well-loved and well-used) items in a full kit. All the gear receipts are kept together in a dedicated box in my gear closet. I highly suggest others do the same. And yes, it will take a while to find a specific receipt. But for expensive gear, I consider this a form of insurance. Thank you so much for detailing your real-life experience, which simply confirms my concerns.
Another suggestion: Also take pics and/or scan receipts not only onto a memory card, but also up to the cloud. Two is one, one is none. 😎
Taking into consideration my experiences with other companies and products, warranties and such, I find that customer service story very impressive. I’m equally impressed with the quality of the repair. I find it hard to imagine any company doing any better. Also, 3 years of heavy use before any issues is impressive as well. Thanks again for the review. I always feel like your reviews are fair and unbiased. I trust them explicitly.
Hey Luke. You are such a trusted source of honest reviews. Thank you for your work. It makes a big difference. Also, I noticed you are turning gray lately. Just thought I’d bring that up !
Yes, the color of wisdom 😉.. and he wears it well.
Thank you for your hard work. Companies need someone to keep them accountable.
I had a similar problem with Osprey a few years ago. I had a pack bought for me that after a couple of weeks started squeaking really loudly. Found out it was a very well known manufacturing fault with that pack model to do with the frame and where the straps were connected to it and so it was under a recall. I contacted them and they were totally OK until I said the pack was bought for me as a present by a family member who lives at the other end of the country so I didn't have a receipt. When they heard that they totally ignored every email and I never heard back from them. I gave them the serial number of the pack and everything they had asked for but they just totally blanked me because I didn't buy it myself.
What is truly unacceptable is the fact that they decided to fully ignore you. They should have at least responded and explain why they would not be able to assist you any further without the receipt. It's just simple etiquette. I have one of their packs but knowing this, I'll avoid purchasing anything from them in the future.
@@randyespoda1603 Yep I gave them the serial off the little tab on the pack itself. They tracked it and everything was fine, right up until I told them it was a present so I didn't have the receipt they wanted. I chased up with emails for a few weeks but never got a response so I gave up.
My uncle told me he got in touch with them about it as well and they told him because he gifted me the pack he can't claim a repair because he no longer owns it. They were sorry, not sorry at all.
That was a few years ago so maybe they've changed their practises now but I haven't touched anything from Osprey since.
Haven't used the pack since then because the squeak is really annoying and right by my ear. I don't want to sell it to someone because of that squeak.
6:33 I dont know why but the way you said this reminded me of a dr sues rhyme
"I do not like the pants one bit;
The way they felt, the way they fit;
My name is Luke, my channels a hit;
These pants i tried, i cannot sit;
If i had tried the pants would split;
This competitor should simply quit;
Their customer services does not commit;
I do not like those pants one bit"
I honestly have been avoiding Fjallraven products....I paid over a hundred bucks for the Abisko tarp and the thing leaks. That failure alone makes me really cautious because these guys do not PLAY when it comes to price. It's a risk in my opinion, they use great materials in their stuff no doubt, but a design flaw that defeats the main purpose of the item? That's borderline unforgiveable with their prices.
Thanks for the info. Hope life is treating you well.
They just ignored my messages about a problem I had with one of their jackets and Im not the only one.
Many, many alternative outdoor wear options than this brand. More power to those who just have to have it. Good vid.
Providing prove of purchase and very normal. I am using fjällräven since 35 years and had only one issue. CS addressed it within 3 days. No problem at all!!
I have the pants. that should be proof of purchase itself
From a Canadian perspective I just exchanged a t shirt as I just accidentally bought the wrong size. They gave me a prepaid shipping label. And am currently waiting for the t shirt to arrive which they did send out promptly. No complaints so far
Other than the annoyance of your early communication, your experience seems entirely reasonable, and good. Having worked for an outdoor retailer (EMS) with 100% satisfaction guaranteed, I can tell you the amount of abuse and attempted abuse of the policy was over the top. I think it’s appropriate That they ask for the receipt. Thanks, and Cheers!
When I had an issue with my Vortex scope, I got to speak with a Vortex rep who wrote a book on scopes and was ex military, as he was in his car driving to an appointment. Got back to me immediately and spent generous time helping me sort things out. Sounds like Fjallraven found out you were a youtuber and got right on it.
Also the issues you had show the hype with this product. Good pants don't get burn holes and tear outs after 3 years. I suggest you check out Filson field wool pants if you want a better set of pants that won't burn holes around a fire.
Our store has a good relationship with them, we warranty at store in first year.
Best direct warranty experience I've had was Gerber, I broke a 30 year old multi tool, same day they responded and just asked for pics of item. Sent a replacement tool within 3 days, but it sat at a customs broker warehouse for 2 weeks, then they expedited another and I got it 3 days.
I had the Vidda Pro ventilated pants and while they fit great and I loved the vents, the pockets and everything else about them the material is sub-par. I used them as casual everyday pants and for some slight hiking but within 12 months the seams on the backside had completely worn out and there were holes in the fabric. I've never had that happen with any pants before. And fjällraven, of course, told me they won't cover it. Despite authorized reseller, proof of purchace, etc. Apparently they consider that normal wear and tear. So that was the story of my first and last fjällraven purchase ever.
Thank you Luke. Me, I too think their products are top notch. With that written their customer service is poor at best. Their response time is poor. It took 1-month to get an answer and the answer was positive but an additional 3-months to get the problem resolved. In the end, the lady I was dealing with did send me a 30% off coupon for my next order. I threw it in the trash. With poor customer service, no matter how good their product is, I will not deal with them. 73 & God Bless.
Cheers for all the hard work you do, Luke 🍻
Since you asked...
More outdoor clothing reviews, including design pros/cons & details about technical materials would be quite interesting to me!
Thank you for what you do Luke. Just sharing my thoughts. I think that if it is their product, it shouldn’t matter if there if a receipt or not. I bought the same pants from their retail store a few years ago, and I don’t have the receipt anymore. And most people wouldn’t have it any more. So I guess if I run into a problem, I’m outta luck. Doesn’t seem fair to me. But that’s just what I think.
Considering you have been wearing these pants for 3 years and put to the test much more than most people would in double that time and only required one repair (free) is extremely impressive. Not many pants on the market could hold up to this abuse. Good luck getting the life out of and warranty service from many other brands. I would say they are definitely worth the $175.
This company is awesome and the fact that they cover their clothes for life is amazing. Afters as long as you wore yours I would’ve just bought a new pair. All of their products are amazing.
For a pair of pants to only last three years, especially for premium price these pants cost, it would be crazy to not send them them back for repair.
Exactly, I am slowly replacing all my clothes with Fjallraven pieces and jackets. Thousands deep already.
Exactly, I am slowly replacing all my clothes with Fjallraven pieces and jackets. Thousands deep already.
I've had to replace the zips on two pairs of Karl Pro trousers. They have been worn quite a bit (and past any 2 yr warranty cover) but the zip is such a lightweight type (same type as your zip at 5:07) that the teeth eventually seperate away from the base material near the top and they get jammed (usually when zipped up!) . Both times I've just taken the trousers to a local tailor and they have replaced the zips with a heavier duty brass toothed zip. Basically what Fjällräven should have used in the first place...
Weird, I had a pair of Fjallraven pants I put my leg through a hole that had worn. I sent them in, they patched them and returned them. However, I live less than an hour away from the place they fix them. Sorry you had such a problem. They’re my favorite pants.
I heard of similar experience from a hiker. Even though, i was tented to purchase a pair of these pants, the no so great customer service kept me from doing it. Specially, if the cost is about $200.....
I admire the manner in which you contacted the company as to not attract favoritism due to your "influencer on TH-cam" status. Thanks for the tips on how to purchase this company's items for best warrantee coverage and same about contacting the company for service.
Fjallraven have some of the best and toughest pants on the market. They back their products and that one reason I purchase their products. I’ve never had any issues with their pants.
I bought an Arcteryx rain jacket May 2012, July 2023 glue holding the hood failed. Same process, complete the form, attach receipt, Arcteryx covered it, in full.
In Europe , and in Belgium it is bad warranty . First they ask the shop manager to send a picture of the problem . And then they refuse to make the reparation . Very very disappointing
I ordered myself Fjallraven Vidda Pro trousers and after daily use for about two months the stitches under the zipper snapped and one of the pocket side stitches has broken off as well. I am talking about just average city use of walking and sitting. I really hope their quality control or materials used haven't gotten bad. 2/10 shouldn't happen to 200€ pants.
This is a lesson for buying used gear in general.
Most used gear is instantly halved in value when buying used. Not because of the condition, but because it is usually out of warranty.
So don't pay more than half price for used gear.
I had a great experience. Emailed them on me cutting my pants by accident, they had my only pay shipping but patched them for free. Turnaround was less then two weeks. I did have to have proof of purchase.
For $170, they should replace them for free. No questions asked.
I've never watched any of your videos, a mate of mine recommended you.
I totally agree with their customer service its pants really for a company such as them. I had a similar experience it felt like they didn't believe me when I told them my issue with one of their bacpacks
I had to contact their cx service on an issue and the experince was nothing but positive. They were helpful and offering different otpions.
Hei luke
I wear revolution race pants and they are a tight fit especially around the ankles. The pockets are smaller compared to the Fjällräven trousers.
They do hold up great though I wear them every single day as a guide here in northern Finland and have yet to find a whole/tear or failure in these so that's incredibly impressive.
Everyday use is snowmobile riding/repairs, skiing, snowshoeing and making countless fires.
I have the GP pro rescue pants from them and they could be worth a review.
I would be interested in your opinion on 511and kuiu and whether they would be worth purchasing . Great review as always, many companies only put priority on the sale but neglect care afterwards and that's where they lose customers.
Mental note.... scan Fjallraven receipts to your computer... since I probably would not have the paper receipt 3 years later, and also back it up an a backup drive
I wear Revolution Race pants and I understand your statement. I'm tall and thin so they actually fit me well as opposed to the usual baggy look I sport with other brands. I lose weight backpacking over the summer and need a belt w/ other brands. I love RR.
Careena Alexis the gorgeous Canadian bushcrafter is the only person I've seen who rocks the Ravens like no other.Men's versions are pretty unflattering in comparison l would venture ? Good product for sure but a tad overpriced.
I would love to see a review of Helikon Tex’s pants. They are a bit cheaper, plus I know from personal experience that their clothing is top notch.
Hi Luke!!! Thank you very much for your awesome reviews!!! I follow the Chanel for a very long time and I'm really considering your opinion with a lot of a respect!
I have a few products from RevolutionRace. Besides of all I have 2 pair of pants (RVRC GP Pro Rescue 2.0 pants and RVRC GP Pro Expedition). I'm very satisfied with a quality and durability!!! You should really test them!!!
I‘m from Europe and so far had no contact with the fjallraven support,I love them and the price is high but for a good quality.Unfortunately my products where unrepairable and I bought new one. I can tell you about Revolution Race. They have great products and there support works well so far but as you mentioned the pants are tight fit and not made for unathletic fellows with one or two pounds more then normal.😅
I had to get my Vidda Pro Ventilated's crotch repaired as well, though my issue had holes in the material and they ended up patching it with a matching green G-1000 patch. They also sewed up some other spots and waxed the pants.
Proof of purchase request if fair. Standard even.
There is another Swedish brand called Houdini making good clothes for the outdoor. They did not require a proof of purchase when the zipper on my 6 year old fleece broke. Same quality and high price as Fjällräven.
Very understandable conditions since they are so many of these sold on ebay in a used or second buyer/seller deal. Original purchaser with proof. Have it, share it with them. If you have that you got your foot in the door. I think they did well. I only have a few products from them. Top shelf items. Since covid the inventories of pants has grown considerable. In the same time I have been getting smaller and have waited to purchase.
Surprised at this.I never had issues with Swedish firm -Revolution-Race when i got a pair of their less expensive but highly impressive trousers.Quite the opposite in fact when i returned them.They were awesome to wear but almost too good for bushcrafting purposes.For this i would now always go 'cheap and cheerful',maybe military stuff.? but the returns process for RR was extremely efficent to say the least.
“Thousands of miles” of use from a hiking garment is far beyond what I would get out of my hiking garb. Best advice I ever got was to never get attached to a piece of gear
Just provide proof of purchase when they ask for it and there would have been no problems. They also don’t want to waste their time if you don’t have it. Doesn’t seem to be any issue.
They had the time to ask for the same information twice and waste his time. They could answer the question of whether or not something is repairable under warranty. When you’ve spent $170 on a pair of pants, you can expect a minimum level of customer service. This falls well inside of it.
Lol... sorry to hear about the zipper. Honestly, I think ALL customer service options throughout our consumer industry have taken a DEEP DIVE. I'm not a fan of just going through the que on the phone or waiting for days for an email response. The people should demand and expect better, esp with the prices these companies are charging.
thanks for all the tips. 5 weeks sound like normal European speed.
It doesn't seem like a bad customer service to me besides it's really easy to find a proof of purchase, it takes a few minutes if you ordered online through a search on your email account and if it was in-store and if you don't make a digital copy of your receipt especially when you know you have a warranty it's totally on you.
That costs yourself , no matter how you window dress it. Out of use of pants, time to and from shipping , fuel, vehicle wear and tear. 5 weeks they must have a lot of repairs? .I would have repaired myself and let them know that I will not endorse them or repurchase again. Their response will tell you everything of them. My hiking boots were addressed by the store and manufacturer in 20 seconds, before I was able to walk out the door, they had me a brand new pair. I called them myself later and they said I am very important to them . Great video ,some manufacturer are smoking and some are very poor.
I like the look of the second pants mentioned, maybe you need to get sizes larger - sizing in the United States is just a mess, it takes me forever to find clothes that fit comfortably. It's always better to get clothes a size too big because you can take it in, that's what I do. The high price for a pant that lasts that long after wear and tear seems reasonable to me, I would buy those.
Bought the arcteryx beta ar jacket and got a delamination issue after 2 winters, they propose me to recycle the jacket and give me a 120$ reduction if i buy another arcteryx item. a jacket that i bought for 650$ !! And of course i respect the washing instructions…
thanks !! good to know about SAVING RECIEPTS !!!😮
I have a number of pairs of Kuhl pants and would say that their customer service is phenomenal. I had a couple pairs of shorts that wore out prematurely in the crotch area and they replaced them at no charge and didn't ask for proof of purchase.
I have multiple pairs of the Vidda pro trousers the oldest 10yrs now. I've never had an issue with any feature on these despite the abuse they have sustained. Expensive but cost per wear is cheap.
I had one experience with them so far
the top carry handle on a backpack ripped
at first the CS agent refused the repair because they thought it was from an unauthorized reseller but once I showed the reseller was on their approved list they just replaced the whole backpack and paid for shipping. So overall it was okay, I'm guessing the cs agent was confused because the reseller was from the UK and I'm in the US
I’ve bought many Fjallraven products in the past but one time I had to have a zip replaced in a primaloft jacket this was done after 4 years so I’m guessing out of warranty? they did it without any issues they took care of the shipping also..I’m in the uk and had to send the jacket to Holland I believe…it was back within a month.
I'd love to see a video on the Revolution Race pants. I love the idea of Fjallraven but the price tag is alot. If RR is of the same quality but way cheaper, I'll go with that
I would also be interested in hearing hearing your thoughts on the Truwerk pants I’ve purchased the T2 and so far I’m impressed
i have a pair of FJÄLLRÄVEN Vidda Pro, like you say they are expensive, but i think there worth it,very well made with some great features. not had any problems so far but only had them one year.
I dont have to worry, cant see in my future ordering a $ 175 dollar pair of pants, way out of my budgit
First world problem, am I right?
Carhartt Flexible cargo pants works just as well and durable for rough outdoor uses.
I wish hiking pants companies would put all zips on their pockets. A while back I bought some hiking pants at REI called Craighoppers that had all zips but the material is very thin but they are alright for summer hiking.
I’d be interested in quality comparison between Fjallraven vs the Revolution pants .
Apparently RR pants and other clothing are....affected by quality control, a lot of large chunks of threads hanging out/not even fully seamed, but I have no actual experience with them. I'm sort of a deal hunter in which I can usually find anything Fjallraven for the same price or even cheaper than RR, with a higher quality usually associated with the FR item.
There is absolutely no comparison on quality
Take a picture of the receipt and save it to multiple places.
Haven’t needed to use their customer service. 5 years of wear so far.
I had a snap break on my jacket. I brought it in and they fixed in a couple of days and shipped it to me all for free.
I send them a e-mail regarding extra buckles for fjällräven kajka 75 to attach a chestpack to the shoulder straps ( the top of the backpack kan be attached like this), after I send proof of sales a sales man called me, He was intressted for what use I needed them. Told him that as a fisherman you carry a lot of stuff on youre hikes and a extra chestpack in the front with all the stuff you need fast access to, like gopro bateries, flashlight, tackle box etc, would be nice. He sent me the buckles for free, if I promised to send pictures of my setup.....maybe they will do a chestpack to attach there. Customer service is top notch if you ask me
I own a Fjallraven backpack, and it's probably six years old. Great backpack, but I would not buy another one. There's no reason...just I prefer military surplus packs, clothing, and winter gear.
I've thought about buying these before but they consistently don't have my size. 34" waist is apparently either extremely popular or too rare to bother making.
I wear the Kuhle Renegade Convertible pants. I would love to know what you think of these products if you get the time. Gardened and travel in them two years now, still performing well. Thanks for your good work.
I have several, they are great and long lasting- I think mine are 4-5 yrs old. They see river kayak and hiking use.
The only thing customer support wise I have done is email and ask about the g-1000 material for 2 products to repair them my self. And the first reply I got was something like "No problem what's your address?" Got sent 2 pieces of correct color g-1000 cloth, and I didn't need to send proof of purchase. (Finland)
Hope I never have to contact Fjallraven customer services but what I will say is that their gear is top drawer,you pay top dollar for it but in my opinion it's absolutely worth it!
Is this a USA made product? Never mind I can find out . Thanks for your input and Honesty. Good job
Recently had a warranty claim refused as expected wear and tear after 9 months of casual wear from time of purchase. Warranty claim was about tearing in crotch section. Still am very desipoited and frustrated by level of service.
I’ve never purchased a fjallraven product before. My wife has been eyeing their bags but that’s about it.
It’s utterly ridiculous an clearly and avoidance technique for any manufacturer who offers a lifetime warranty and truly stands behind their product to demand a proof of purchase.
I took my Tilley hat into the store and got a replacement due to it wearing holes through after 15 years of use…..WITHOUT a receipt!
I call bullshit on any company that requires proof of purchase if there’s no time limit on the warranty!
i once send them a mail of my Product asking if i might have been ripped of. They answered after a day or so. And they also answered my questions.
Maybe its different for European support.
Tried the Fjallraven Trousers ...... returned due to sizing ....... Using 5.11’s ......😎
My customer service involves Trangia in Sweden. I sent an email telling them of a defect in my Stormburner 27-1 alcohol fuel stove kit. I included my contact information. I never received any email response, but a week and a half later I received new skillet pan for my kit. I guess it is a cultural thing with Scandinavian/Germanic countries. What written response is necessary when product is fixed and sent back? Would you rather have South Carolinian style customer communications and service, or Swedish customer communications and service? I take Swedish!
I’ve got two different trousers by them and two shirts, haven’t had a problem but I don’t wear them and camp like you. Hopefully I won’t have any issues.
I really like the look of that jacket... wish you had a link, or maybe they do not make it anymore. Looked on their site and do not see one that looks like that :(
I am Danish and I know Swedish very well. Try to pronounce it Fielreven. That is the correct way. Not Fjalraven as you say🙂You might be right about their bad customer service. I couple of years ago I purchased two Greenland jackets in different colours. I am at wristwatch collector (of rather expensive watches) and I discovered that the inside of the wrist buttons on the jacket was scratching my watches a bit. I wrote to Fjällräven that they should think about that in the future and perhaps change the Greenland Jacket. It was a free approvement from my side but they didn't even care to answer me.
This is off subject but I went to college (UCLA) with a guy from Norway. He told me Norwegian, Danish and Swedish are essentially the same language but Finnish is totally different.
Fjallraven is below par with customer service and I stopped buy their products, (New Zealand based)
Have many of their gear but my last experience I have to say I will spend my money elsewhere.
Pretty much they never responded to my questions and sad thing it was just a sizing issue so an easy swap would be expected but as they are online store only in new zealand it turned up to being a disaster. Now I had to on sell a new product using local ebay. So will lose money.
it took a year to get a replacement zip for my polar fleece and it turned up the wrong size. whilst the idea of their business model is a great, reality is something different. their clothes are not as hard wearing as i would like and for the price i want them bomb proof. I just buy Military surplus, there's tons of it, it has already been made, super hard wearing and it is usually a fraction of the cost of Fjallraven. Heavier usually but that is it. Mil Surplus>brand new clothes IMHO
I know the brand doesn't market itself as an outdoor clothing brand but I would be interested in your opinion of UF-PRO pants. I have had a pair of their p40 all terrain pants for almost two years and I have been really pleased with them. In my opinion they are great for general outdoor activities and everyday use when I don't need to be anywhere where dressing more formal is required (I recently bought a pair of p40 urban pants for a cleaner look when I need to appear civilized lol)
Emails and pictures sent, Fjallraven is treating me like garbage for the button hole at the waist fraying before the button gets completely unusable. I've hardly worn my Vidda's for a year, very rarely washed them, and been wearing a normal belt for protection of the button. The best, and most expensive pants I ever bought in my life but their warranty policy is the terrible. Lesson learned, I'm going back to Patagonia clothing, for they would never, ever, treat a consumer the way this company has over a really simple seamstress fix.
For a minute there I thought you said you had them for 3 years..........🙃