broadband advice -do not use Virgin or BT
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- เผยแพร่เมื่อ 17 มี.ค. 2023
- simply avoid BT and Virgin! Lies, confusion and appalling connections
#TimWilson #Philosophy #Politics #BT #wireless #broadband #virgin #virginmedia #deceit #customerservice #customerexperience
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Tim, you describe very accurately the problem with UK business in this video. Currently they seem to prefer PROFIT for their shareholders above service to customers and honesty in their sales teams. Good luck in finding a supplier who puts customers' needs first.
It makes the early 20th century capitalists look better since atleast some knew that good service = more people = more money
The truth is ....they lie when selling the product ....then once you've signed up ...they don't care
It's been that way since the 1990s when I got internet in 1994 !
They sound like they are shameless.
Try to ask BT to arrange an engineer visit to your house. They should then be able to diagnose everything from there and you can decide what to do next
I had issues with BT, three BT engineers came over a few month and basically lied, none stayed more than 15 minutes, eventually a contractor arrived (sent by BT) spent about an hour on the job and fixed the problem. He said this happens all the time with BT engineers, they realise its down to a bad connection but don't want to spend the time tracing it so they blame the exchange, promise to get it looked at, and do nothing. Don't use BT.
if the speed dropped after the changeover the problem is at their end, none of these interchangeable companies care about their customers
The one lie they don't tell is that as from now our contracts include an annual inflation plus 4% increase in charges. Does no one think that nurses and doctors etc should get a similar deal?
Had cable / fiber since the Comtel days in the 90's, now with Virgin, never had any major issues. An engineer should check your laptop WiFi connection, consider changing WiFi channels or switch from the 2.4GHz to 5GHz band.
Tim, I love your channel but I have been with BT here in London for many years and the service has always been excellent.
BT= British Trickery
The bottom line is that telecoms, along with other utilities, should be state-owned and provisioned. I must say that I've always been satisfied by BT, but in principle it would be better if it were (re)nationalised.
100% agree, competition within a service everyone needs equally doesn't rarely seems to benefit the customer only shareholders
@@NickSBailey Exactly. What's the point of being a private company if you aren't incentivised to ensure your shareholders get a return on their investment? That kind of model suits certain kinds of business of course, but not essential public utilities and infrastructure.
This all went wrong in the eighties when Thatcher insisted on baby bells building the cable infrastructure. It would have been far better to allow BT to have built the basic backbone and network infrastructure.
It's in line with the current state of the country. Time for a walk!
Thank you Tim and God Bless to you all , they all Rob you Dear Tim👍👍👍👓👓👓🌼.
I have found in the past that virgin don't seem to care once you have signed up for there internet, I wouldn't recommend them 😦
I’m suffering with Virgin Media
Constantly issues, outages, planned fixes that last for weeks etc.
I moved to Virgin a couple of years ago to a 600mbps connection and it works well for me. I generally see around that figure, sometimes over, on a wired connection. I did have to update the Ethernet adapter in my PC though to a 1Gbps card as the old one maxed out at 100mbps. Wireless drops off fairly quickly away from the router but to be expected and still very acceptable. Currently seeing 176mbps in my bedroom. Don't like Virgins TV box much but that's down to the UI not the network speed. I found Sky's box far more intuitive. I've found Virgins customer service pretty good so far, although renewing my contract recently on a deal was pretty painful, took several hours on a web chat. Painful. Used to be with BT but never particularly liked them as I found it hard to get through to anyone. Hope they get it sorted for you soon. Love your videos btw!
Sorry Prof, I agree with this chap.. can't see the name when writing message.. But he is right especially with the wireless card, also what devices are you using? Do they use IP6? How old are they? I've had virgin over the last 2 years, only had 1 complaint that got sorted over the weekend, very very impressed with thier service , speed never went below 105. Your connection is unusable at the moment, hope you can get it sorted quickly
I’m another one that agrees with Jerry S. I’m a network consultant and it’s clear to me it’s user error here. I would add that I’ve also had similar download/upload issues which can be tricky to troubleshoot. In the old days these sorts of problems used to be handled by in house IT support team but now that everyone has tech at home that support can’t scale out to everyone. This stuff often just doesn’t work as some people expect
I, of course, blame the tories.
They can't have us using fast and good internet.
Who do we think we are, rich?
I feel your pain. I'm on a BT contract and it is dreadful. Apparently if you have more than 1 device they guarantee nothing. We really are so far behind the rest of Europe and there are lots of things online I've given up trying to do. It won't get better so I sympathise.
Prof, the best and only solution I have found to this, and it truly was a solution, was to only use the box they send me as a modem, and I purchased a router that takes care of the wifi signal. I now get the speeds they promise, give or take.
HI Prof
I would recommend Zen broadband, its what I have and its been the most reliable I've used.
I also have installed a mesh wi fi network around the house and studio which gives me wi fi everywhere inside and out, this is easy to do. Problem lies with what contract you have signed up to. Too often we are taken in with the introductory offers and are stung later on when they expire. With Zen same price for everyone. Hope this helps.
These coms companies have got us over a barrel. I'm in complete sympathy with your frustration. There is a special national security dept dedicated to frustrating those who are too vocal, with such petty daily irritations. There was a undercover officer talking about it on the radio. Changing text/images in correspondence and recording unwanted programs on your television were a couple of the tactics he mentioned. Well sus!
The first major problem to diagnose is the local loop, i.e. the length of the copper wire from your modem/router to the nearest central exchange (not a building but a roadside cabinet). The best is to have Fibre but at the speeds you are getting it sounds like you have a long and possibly worn-out copper line.
I use a wonderful modem/router called Fritz!Box and it allows me to see that I have a cable of 165m and a connection speed of 99.79M down and 35.00M up which is pretty much the maximum for copper. I should get fibre to the home later this year.
If you have an old copper connection then no ISP can make the connection faster unless they use a different cable and all ISPs will use the same cable. The responsibility of the cable (and its replacement/upgrade) is Openreach. Any ISP technician will be able to tell you the length and quality of your cable, even the ISP help line.
Another option may be a 4G modem. I have one as a backup and gets 30M but there is an option for 100M as well. This also relies on a good connection but this depends more on location than anything else.
Hi Tim. I agree fully with you. I think the ombudsman would be a good route. Just to correct you slightly, you were quoted in Megabits per second where 900Mb is equal to 112.5 MegaBytes per second. :)
Appalling Tim! This is patent deceit on the part of BT for sure. My brother had precisely the same problem with BT for over a year and they weren’t bothered.
Contact the BT customer service to ask about the compensation scheme, £5 off per day until sorted.
that is hardly compensation for the mess BT has created
BT seems to shut the internet to very basic levels at night for me, meaning i have to use data to use certain stuff that requires a better connection (which is annoying)
You couldn't get 900 Mbps bandwidth everywhere in your house, as each device will be using some of it.
I recall a Tory MP raising a fuss in the House because his internet was crap and not "blisteringly fast" as he was told. We had hoped that something would be done for everyone, so they couldn't claim these false figures and hopefully get a better service.
{:o:O:}
Charlatans the lot of them , we suffer Sky , equivalent to a snail 🐌 dragging a ships anchor up a very steep hill 😞
I'm leaving BT and was about to join Virgin, I'm not now
Update I joined Toob
Some years ago Diamond cable installed cables for NTL (Virgin predecessor). Nothing would get in the way of their diamond cutters and they cut through some BT lines. They tried to bodge it and some people in our street were getting each others' phone calls! Now our streets are upside down for some "ultra fast broadband". I hope they don't make Diamond's mistake. I wonder what superlative will they use for better than "ultra".
Change your wifi channel in your router settings. I had this exact problem. You are on a congested wifi channel.
Go into the smart hubs settings and run a test for what's coming into your hub. If it's still slow, you might have a faulty ONT or a kink in the fiber cable.
A pox on all their houses!
Hi Prof, connection over Wi-Fi is always going to be somewhat slower than over a direct cable connection. However, that’s the first thing to try with an Ethernet cable plugged into the modem. If it’s not in the hundreds of mbps get your service checked (if possible!) you may need as someone has suggested to change your Wi-Fi frequency, if moving nearer to the router doesn’t help.
Incidentally I’ve worked for and been supplied by both BT and Virgin.
Professor Wilson, just a clarification on the units you are using. 900 Mbps is 900 mega bits per second, not mega bytes. on a 900 Mbps download connection you should expect to see download speeds of around 100 MB/s (mega bytes) over wired ethernet cable.
Yes, I was going to explain it too, but you anticipated me :-) Still, the connection test you show is definitely disappointing. My experience with BT, to be honest, in these last 6 years, has been perfect, connection never ever dropped and speed test reflecting my speed contract. Bad luck? Bad location? Quite likely a cable or configuration issue on your local area
Had Virgin for about 15 years no problems.
Maybe your BT router it’s not turned on to Full Fibre/FTTP.Once you do that then possibly you can get the 900mbs .
Would suggest turning the router off for a couple of minutes and then back on.
If you are not getting a reasonable speed at that stage you need to contact BT, particularly in light of
the fact that the upload speed is good and the download speed so dismal.
Depends on we’re you are, up the road from me there’s a new sat pole, if you’re more in the countryside then you will get a crap service, so shop around for which is best for you, look at fibre optic or satellite connections.
BT spends so much on advertising that there is no money left to spend on the technology.
@Peter Anstey, it doesn't matter who you have as a provider they are using BT infrastructure and technology.
Could be a faulty router or maybe you're too far away from the router in which case you'll need a WiFi extender. As for connecting by a cable you probably need a cat5e or cat6 Ethernet cable for speeds over 100 mbps.
Reject it under the sale of goods act as not as claimed or fit for purpose.
Why did I have my post removed , there was no swearing , just a bad review of Virgin Media .
We never experienced Virgin but BT. We do not watch Sports so never needed BT Sport. But we could never get rid of it despite cancelling it several times and being assured it would be gone. Also, we only ever got half the speed we were promised. We hope you'll get a better experience soon. 😊
I've found BT to be exemplary to be honest Tim , I'd get in touch if i were you . I changed from virgin, who I'm sorry to say were total pants.
we can certainly agree about Virgin. So far, I am disappointed with BT
900MB is insane speed! 0.1 on the other hand is appalling. Maximum I can get in my area on BT at the moment is 100MB
Even when I have an ethernet cable connected to my Xbox, I lag 70% of the times I play. BT are scumbags
Incredible, isn't it, for a so-called First World country?
{:o:O:}
That download is rubbish I hope it got sorted also bt came to my door a few days ago too however I’m happy with virgin at the moment
It's quite a complicated subject. If you're using a modern computer then you should be able to use a different (newer) ethernet cable to access the full 900 mbps over ethernet.
The cable will have its speed capability written on it, you need one that says "Cat 5E" on it, the E is critical. (Cat 5 is limited to 100mbps.) Cat 6 is even faster than 5E.
Also you should be aware that the BT service is 900 megsBITS per second, NOT 900 megaBYTES per second. However the speed test you used does also report in megaBITS. Nonetheless, all broadband providers only promise full speed to the router itself, not to each computer, however, with all that said, the speed should certainly be faster than you appear to be getting.
Hopefully things improve?
Exactly the same problems I had with these two companies back in 1998 that you're having now. That's a shockingly bad download speed. Also I had the same problem as you back in 2005 and BT blamed it on their COLOSSUS network, whatever that meant, they had to make a change on their side I remember.
btw You sure you're connecting to the correct BT gateway via your router ?
I said the other day on here my parents had loads of trouble with BT. You need to cancel the contract, get your money back and go somewhere else. I'm getting 15Mb/s on my Shell connection and that was the cheapest one they do. I can't see you'd want faster than that. Mind you upload speeds is only 1 Mb/s
One thing I would recommend whichever ISP anyone is with is to invest in a decent Wi-Fi access point. ISP routers a cheap and unreliable compared to third party solutions.
i contacted the ceo re my issues, cant say all is good but i did get action, chairman was a Peter ? anyway like banks they have your money and you can’t do what you want it
I am sure you will know some one who as access to an independent IT engineer who can tell you why you are not getting the connection and how to resolve it. The sales guides are just that. If you know what is wrong its most likely you can get it sorted, there are advantages in going to a BT outlet and facing a person to get direct contact to a service engineer, its fatal doing ut all by phone .
hi tim the broadband for bt gets better you need to leave the wifi router on for a few days and it does increase on this , just down to updates and such, am no bt promoter by any means but it will get bette4r
Have you had fibre installed directly into your building or are you still using a copper phone line? You will not get decent speed if they haven't upgraded your infrastructure.
Virgin are truly awful to deal with. I've had problem after problem and have now resorted to videoing my calls to Thailand or wherever their latest customer "service" comes from. I'm going to get my house cabled up with BT and leave Virgin when contract ends. BT can not be worse than Virgin.
Video saved me from switching from virgin where I get 370 mbps download to a deal where I was told would be cheaper and 500 mbps download. For me virgin media has been pretty good with internet not any complaints really
Oh the irony, trying to watch this video on BT internet whilst constantly dropping out.. also the point that for years in my area they had a monopoly over fibre makes them crooks!!! 😡 #BT
Never had a problem with virgin either.
I get decent speeds etc
Correct it is not broadband so it woeks
Tell them you are going to leave they will soon sort it out.
Look it is simple have a switch off day or week simple and massively effective
Excuse my language but both Virgin and BT are truly CRAP. Customer care is diabolical and depressing to use. I found Talk talk were better.
I think the issue is with your fibre cable. Did you have an engineer drill a hole into your house to thread through a fibre line? There's a crucial step in the way openreach installs their fibre and that step is called splicing. By which they fuse two fibre optic cables together. If it's not done correctly then light isn't transmitted clearly to your modem which will affect your lines performance. Another reason could be dirt/dust on the end of your fibre cable connected to your ONT/modem. I would unplug and clean the end of the cable with isopropyl wipes or slightly wet a part of a lint free cloth and wipe clean then dry with the dry part of the cloth and plug it back in. If that doesn't work then the issue could be the splicing or the transmitted light coming from a port on their network equipment in the cabinet. Maybe they also need to clean that end too 😂
Be careful when plugging and unplugging and make sure you don't pull or bend it too much.
Paper clip in the back on the reset button, for 4 secs, if my memory serves me. Should sort the problem out. If not perhaps you need to change router channel
Hi Tim,
I have my doubts as to whether such a domestic internet service that is efficient as claimed, offered at prices advertised, exists at present here in the UK.
Had I been listening to you in person talking about BT’s Internet service, you would have noticed my expression of bewilderment. Before I go further, I guess I might be considered as the younger of the generations who generally does not easily absorb complexities associated with information technology. For some years, I was unsure as to whether my internet shortcomings where due to my cack-handedness; buying a Monday morning or Friday afternoon computer, or an unsatisfactory internet service. Some three to four years ago, having stayed at various venues, each having different providers, I personally came to a conclusion the UK internet is not what is generally claimed.
My question to anyone is: Does such a domestic internet service, that is efficient as claimed, exist for prices advertised here in the UK?
Not living in the UK I can confirm your impression. Yes such a system exists but not in the UK
@@mbontekoe3358 I am a openreach full fibre engineer and I do this all day every day and I can categorically say it does exist in the uk and I provide it all day every day!
@@stephendenton2985 What system are talking about precisely out of interest - it has avoided my entire family
Here in the Netherlands the whole attitude of the industry to customers is far far better as I have learn from experience of interfacing to Talk talk in my father's house in the UK. I have never ha to wait more than 4 minutes fore the customer service of my iP to answer a call - UK was closer to 4 hours
I have spent some years designing and patenting modem related technology so I have some insight.
@@mbontekoe3358 Hi. I am a full fibre optic engineer, i.e. a fibre optic cable all the way to the house. I specialise in difficult provisions. Yes I understand that it can be frustrating dealing with service providers. I understand (particularly considering what I do as an engineer) that the provision experience can be frustrating, delays etc.. although the majority of provisions are straight forward and on time. I usually arrive after problems and do my best to resolve them. The technology is fantastic, but sadly the professor seems to be having issues with his provider. The reason I replied to him is because he seemed to have a misconception about his service. What I know for a fact that if he is getting 100 mbps the network (from the service provider equipment in the exchange to the white openreach box or ONT in his property that he plugs his router into must be working! If the light is getting there then the network must be sound. Therefore I suspect he has an issue with his tariff or he has a faulty router or equipment he is using which is causing his problem. He needs an openreach engineer to visit and check the network is good (I suspect it is) then call a department to also check the network. Once this is proven good it’s then down to his service provider to look at their equipment. I hope that answers your question
I have no clue but i have no issue with bt my speeds are great and my area is getting full fibre
There's obviously a gremlin, Tim. I've been with BT more than 20 years and they've always been extremely reliable - just as well, given the extra home-working/conferencing I've done in the recent past. Coincidentally, I switched to 100% fibre only this week, without a single hitch during the installation or in subsequent performance. They're not exactly the cheapest ISP out there, but I can't fault them for quality of service.
Mileage, of course, may vary. Hope your problem gets fixed soon.
I've just left talktalk for Virgin it's much better, but I change when the service fails to meat my needs. They all the same! So it's also important that you can understand their bills!
We are no longer customers, we are the product 😡
Oh Tim i do wish id been able to yell NOOOOO dont do it to BT. I havent used them in decades and one would hope that my experience had been learned upon but its seems not. I do wish you well getting them to rectify it for you i found them to be nothing short of infuriating second only i am afraid to virgin and even worse talk talk.
That ping is amazingly bad too. I'd expect more like 10. It makes live chat so much harder when it's that high.
We're both OAPs and virgin just put there broadband up £15 a month if we say we don't want them anymore we would have to pay the contract up which could be about £400 so we are caught between a rock and a hard place we can't afford ever.
Welcome to the world of the great internet con . Mainly I feel is the mess in the junction boxes were rival companies fight each other for customers . The main lie they use is your getting fibre when its only fibre to the junction box not your house. They(the companies) all work better when you in more rural settings.
Attach your own wifi router if your wired connection is good but your wifi is bad. Mesh routers are good - get at least 4.
BT or Virgin are the main providers. The only other true choice is Starlink. That sounds like it might not better. I hear that Zen might be a good choice
Reset the router
As a temporary measure you might want to consider using your mobile. Both 4G and 5G mobile connections should give better speeds than you're getting with BT. If you have a large data allowance you could set your phone up as a hotspot, then link your other devices using WiFi to your phone.... It's just a thought.
You can add Pure / Connexin broadband serving the Hull (HU1-20) Post Code Areas. Premium prices, very sub-standard service; and customer care.💩
If you are using your own router it sounds as though the settings need adjustment.
The old bait and switch. Skylink ?
Going to KCOM, being having serious issues. Can't get 900mbps as not available in my area, but can with KCOM. My internet goes off 3 times a day. So yes, BT are terrible. What you using now? Thanks
The fault is not necessarily BT (though plusnet is much better at looking after you). I will also point out you used the word "could", you can still cancel if you so wish. The issue will be with openreach who deal with all the physical network. I am guessing you still have copper coming to your house from the box, this will almost certainly be where the issue is. Have you had a new faceplate put on your master socket? Also if you have hard wired extensions in your house, disconnect them if you do not use them. I assume you have done the fault test service via the internet?
Small side note - if you use an older laptop (I still run a 2012 machine) get a USB WiFi dongle, it will optimise your wireless.
Its rip off Britain V10 - Tory plus - all talk and 4k all substance
My area is still copper wire, no fibre optic ! I'm out of contract with Sky but i think it's the best way because i'm not tied down, best of luck with your broadband, i think one provider is very much like the other.Shouldn't be happening in 2023 !
My contract with sky ends in November and then i am out! Can’t wait! They put my monthly bill up by an extra £10 for exactly the same crappy service.
@@oobenoob Sorry to hear that.The question is, what's the alternative ?
I use BT they charge me for fiber even though they havent upgraded it yet i get a sightly better speed than you atm .
Yes I am thinking the same , why should an essential service have poor Customer service ?. Broadband is an essential service these days . But very very poor companies are providing this essential service . I am a member of the which? Consumer service . A poor customer service for an essential service BT and Virgin is disgusting. Maybe if we have a change of government that cares more for people for the people it serves instead of them selfs . That pressure can be put on these major internet service providers. Things need to change . I am with virgin and I am also not happy with them. I tried to get onto a social tariff I end up talking to a useless chat bot . I will be having some chats with them very soon . These useless broadband company’s should go. They are not providing a satisfactory customer service . They are just profiting at everyone’s expense, price increases upon price increases. They say it’s due to there cost increases. But if we all leave BT and Vermin media I mean virgin media all of a sudden due to poor customer service , they will not have to worry about providing a poor service as they will eventually have no customers, end off!
Have you checked your neighbours reception? Which supplier do they use ? As for service and being a valued customer,is not in most companies remit at the moment .pile it high and sell it cheap is the motto. Ask for a b.t.engineer to visit ,and don’t for visit,obviously.good luck .
From the speed you have said you expected from the BT service (900 Mbps) then presumably they have supplied full fibre to the house/property installation?
Are you using the router supplied by BT? And is it positioned in an open area, not in cupboard or behind a wall somewhere (which would affect WiFi signal).
Assuming you are using the BT router then your test when connected with a cable is probably showing the real speed, whether this is the speed you're paying for is another matter! Also The 100mb limit when testing connected by cable might be limit of the network adaptor in your computer and not necessarily the BT service. Some older equipment was limited to this speed.
It's always better running a speed test on a computer connected to the router with a (known good) ethernet cable, at least Cat5E standard (generally printed on the cable).
Running a test using WiFi is limited to the signal strength between computer & router, the very low speed your experiencing suggests a weak wifi signal.
Before dismissing the BT service as faulty you need to be sure that the problem isn't a limitation of your own equipment/layout. BT support should be able to ask the relevent questions and assess what the problem might be. Alternatively try and find someone local who can check over what you have to ascertain if it is in fact capable of speeds above 100 Mbps! If it's not then you're paying for something you can't use unless you can adjust or upgrade your own equipment.
I missed your comments in the week as I was on my hols where it was too hot to type.
As it is some what my expertise I will seek to clarify where the words appear to get in the way of the facts.
Fast internet is what you need, not broadband which is a David Cameronism which covers a host of in-defined evils. But the term is mis-leading - I have narrow band internet without glass fibre and I get 2.5Gbps or 2500 Mbps - My provider also offers 6.3Gps
Broadband does not imply fast internet.
Mega Bytes per second (MBps) versus Mega bits per second (Mbps) - Here you are wrong you are offered a maximum (not) minimum speed in Mega bits per second, not Bytes - (1 Byte is 8 bits) so a speed of 100MBPs is the same as 800Mbps - your offer was in bits not Bytes.
WiFi has nothing to do with internet speed - it only makes it slower to each PC. If you have a internet line of say 800Mbps to the input of the WiFi router, then the speed over the wifi will always be slower. When you have 2 or more PCs connected to WiFi and using the internet then the speed at each PC will be around 300Mbps at each PC. WiFi is just a convenience to allow portable devices to be portable with in you domestic environment. It is faster if you uses a cable connection from your PC to the router.
I do not live in the UK (the Netherlands) and here the publicity of Internet providers is controlled for its voracity other wise they get their licences pulled.
My experience in UK is referenced to the supplier of my father -Talk -talk - previously run by the pantomime character of Baroness Hardup - she of 35 Billion pounds lost to a useless track and trace system. despite their name - getting them to "talk" at all on the phone - and when I did get a half sensible person on the line - they admitted that there was a "server fault" which was halving my father's advertised speed and that no they did not have plans to correct this. UK regulation is to weak and thus allows such lies to permeate.
Hello prof. In proper sorry to hear about this. An as you say it is unacceptable, as you say specially seeing as how integral it is for your life both social and professional.
I'm with virgin. The customer service is sort of honestly crap. But, the tech an fibre provided is alot more reliable for me an as a gamer, have to have a relative decent download n up. But god yes their customer service is utterly shocking.
Hope it gets sorted. Maybe if you look into a more higher spec router? Sure that's what proper full on gamers an preppers lol have. Maybe signals booster. Because might be the wires in walls blocking signal's. Or you could wire directly around house to the items needed?
900mbs? Are you sure? 100mps over a LAN cable is fine. maybe a little bit of over expectation? Probably a contention issue.
I have been with Virgin for a few years and never had an issue.
I’ve just renewed my contract with bt and been sent some emails hub and a disc thing that is supposed to boost the signal in different parts of the house. However, the Ed thing has one bar on it which, if bt stops working, will still mean nothing at all in reality. The booster disc only goes blue when it’s near to the blinking hub so what’s the point of that!
Virgin have a separate network. I imagine your BT full fibre has just been installed, you can use any number of service providers on the BT network. But something sounds faulty to me.. If you are getting 100 mbps the network must be ok, It should be straight forward to resolve… could be BTs exchange equipment or possibly somethings not correct in your house.. best of luck
Squalid!😂 BT, One time without service for 10 weeks, later, 6 weeks, no telly, no Internet, no mobile signal.( on the plus side, read a lot of books) . The excuses and blame were endless, for which I had to pay, in a phone box on the second occasion.
I'm lucky now, have a local fibre service, which is fantastic, and even if it cost twice as much,I'd pay. I once had talk talk, don't even try them.
I've never had a problem with TalkTalk!
It's megabits, not megabytes. 😉
I have BT and im getting the speeds it depends on where you are
Did they fix it for you ?
Oh dear, I had virgin and got rid cus it was rubbish went to three and was ok til it got too expensive am now with ee, would never use by as had it at work and the signal was rubbish, sack them off and go to ee please you should find that much better
900 mega bits (not bytes) is a Fibre to the home (FTTP) service. This looks like a local fault or serious oversubscription of the shared backhaul. You should at a very minimum be seeing 50Mbps download.
You don't have to use BT on this. Reputable ISPs (with UK based knowledgeable tech support) include Andrews and Arnold, iDNet and Zen. You will pay more for this, though.
Hi, unfortunately as they advertise as x speed it's usually down to the device WiFi or LAN cards speed with in the device. Virgin have always been a little shady on the sales sides also not able to end contracts early without paying a hefty fee. from experience my best bet is to go mobile data cheaper and can be used anywhere.
Virgin 👎other one may need adjusting by engineer. Good luck .
Mobile internet not good enough everywhere either. I live in a posh village and no coverage. Also you need update apps and make back ups. I would not do that on public Wi-Fi. + many companies do not allow remote work from mobile internet, only through router. The main problem that you tricked to sign for a deal and they don’t deliver the service, but you still have to pay. It’s irrelevant that broadband or mobile provider, same annoying shame.
Again, you are so right. This is ridiculous. I have the same problem with Yettel in Hungary. I cancelled my SSE broadband in the UK for the same reason. The most annoying thing that I worked in telecommunication for 15+ years and when internet just started to be available for the public. We had better service then, back in the days.
Obviously a geographical lottery, pensioner friend of mine needed router changed, Virgin changed within 2 days. He however lives on council estate not idyllic rural haven. Wanna swap prof?? Thought not