There is a piece of plastic on the spiral part of one of the poles, looks like packaging but it needs to STAY ON as you insert it into the other tube. Mine was clear, maybe yours is a solid color. This is essential for the twisting and tightening part of the assembly. Hope this helps someone, suffered for 3 hours to learn that lol
My product came with tape. The instructions say to "place the tape strips around the seams of the tubes." Is this something new? (Not mentioned in this video) Won't the steam eventually make it not adhere?
My twist tube simply doesn't work. Doesn't grab anything, spins uselessly. Just bought an OXO. More expensive, but very easy to install, no twist tube to deal with. Threw the Zenna product in the recycle bin, not worth my time/money to return.
This Zenna Home Tension Pole Caddy model 2141AL is driving me crazy. Home can you join Tube B with Tube A. There is no way I can do it. Also you can't extend the tube B. You can't twist it. I need HELP. 👿😠
Under NO CIRCUMSTANCE could I have ever assembled this simple-ass thing without watching this video (a couple times). The instructions provided with the pole caddy are quite possibly (factually) the worst, most confusing collection of useless information that I've ever encountered. Hey Zenna Home, isn't it about time you upgraded the instructions for these units (to something actually useful)? I'd imagine it would reduce your return rate significantly. If nothing else, it would certainly make some of your customers much happier.
We had the same issue with the extendable part not loosening. I think it was faulty. Took it back to where we bought it and exchanged. No issues with new one.
I’m literally about to have an aneurysm watching this! Lol you don’t just skips steps and expect us to be following along
thanks this stopped me from returning it. The included instructions are horrible. This video made sense.
There is a piece of plastic on the spiral part of one of the poles, looks like packaging but it needs to STAY ON as you insert it into the other tube. Mine was clear, maybe yours is a solid color. This is essential for the twisting and tightening part of the assembly. Hope this helps someone, suffered for 3 hours to learn that lol
Thanks, very easy to follow instructions. I had it put together within 6 minutes of watching the video.
Debra C Johnson-Evans your a liar
No need to lie.
Thank You very much. I been at this for 2 1/2 hrs while reading the instructions, until i came across this video 😫
what about the tension corner caddy??
I need a newer version of how to adjust the adjustment pole in the Zenna Home Corner Tension Rod assembly
My product came with tape. The instructions say to "place the tape strips around the seams of the tubes."
Is this something new? (Not mentioned in this video) Won't the steam eventually make it not adhere?
Thank you 🙏 😅
My twist tube simply doesn't work. Doesn't grab anything, spins uselessly. Just bought an OXO. More expensive, but very easy to install, no twist tube to deal with. Threw the Zenna product in the recycle bin, not worth my time/money to return.
Mine too. No help for this problem anywhere. Returning this to the store. Useless.
I do not understand tube B. Please explain to me how can I twist it.
How can you join tubo B with tube A. I haven't been able to twist it.
This Zenna Home Tension Pole Caddy model 2141AL is driving me crazy. Home can you join Tube B with Tube A. There is no way I can do it. Also you can't extend the tube B. You can't twist it. I need HELP. 👿😠
This is about as informative as reading the Bible and searching for factual evidence. How are you using parts that didn’t even come with my assembly?
100% agree joke of a company and installation!
what if it ask for cut?
i dont have any of these pieces.
If I need poles D, D and C does it matter what order the D and C poles in?
Ugh! check parts before installing, I was missing a piece but didn't save the box - next time, I won't be buying Zenna
Under NO CIRCUMSTANCE could I have ever assembled this simple-ass thing without watching this video (a couple times). The instructions provided with the pole caddy are quite possibly (factually) the worst, most confusing collection of useless information that I've ever encountered. Hey Zenna Home, isn't it about time you upgraded the instructions for these units (to something actually useful)? I'd imagine it would reduce your return rate significantly. If nothing else, it would certainly make some of your customers much happier.
You can’t do that with the new ones you guys are a joke! Returning the product effective immediately!
My B is stuck it won’t loosen
We had the same issue with the extendable part not loosening. I think it was faulty. Took it back to where we bought it and exchanged. No issues with new one.
I have that problem too. Mine got stuck with A and B.
This video dose not give clear instructions
My "B" wont losen.
3l337gamers mine too
I ended up returning it.
I have to return it too
This product is garbage. Came out of the package broken. Don’t waste money on this trash. Buy something that works
Your walk through is no help
Zenna home phone number