4 roles of the Quality Function in Performance Excellence and Continuous Improvement programs

A big part of Performance Excellence is gathering good Process Knowledge and ensuring strong Process Control. This is the role of the Quality function within Continuous Improvement (like the Quality pillar in TPM or Quality workstream in other programs).
Regardless of the specific route you use to develop the Quality function, these are the 4 areas you need them to control and improve:
1) Claims and Waste analysis
2) Quality Control (prevent defects from reaching the customer)
3) Process Control (making sure standards are maintained)
4) Process Improvement (finding new, better process standards)
The Quality pillar/workstream should bring together people from the Quality department and colleagues from Technology, NPD, Engineering, and the like.
For a great mini course on Quality Leadership within Performance Excellence, I recommend checking out BeltCourse: www.beltcourse.com/a/21478620...
#continuousimprovement #qualitymanagement #sixsigma
• 4 roles of the Quality...
00:01 Quality within Performance Excellence
05:40 Stable Process Parameters
06:23 Four Key Areas of Focus
07:08 Defect Analysis and Loss Intelligence
09:05 Process Control and Input Management
10:56 Redesigning and Optimising Processes

[@beltcourse6252]

This video is absolutely brilliant!! You nailed the journey and relationship between different activities for Quality Management pillars!

[@TomMentink]

Thanks for those nice words, happy you like the video - feel free to share it far and wide 😉

[@TomMentink]

For a great mini course on Quality Leadership within Performance Excellence, I recommend checking out BeltCourse: www.beltcourse.com/a/2147862028/6eADKB6z
It's a set of nicely curated information on Quality Management, Total Cost of Quality and other concepts that are key learnings for any Quality professional.