Dave, I have a question for you. I just bought this Giraffe hose reel in the 25' version. My issue is with the smell of the hose. It has a strong urine smell. I've had it open in my shop for about 5 days now and it still smell although not as strong as when I opened it. I'm wondering if your hose smelled like that too or is there just something wrong with my hose? If it did smell, how long did it take to stop smelling? It even makes my hands smell like that when I handle the hose. Jeff
Wow! That is crazy. I haven’t had any kind of smell other than what you’d expect from a normal, rubber hose. I think something must have happened to yours somehow, somewhere. Have you contacted the seller? Wondering if some kind of cleaner that’s safe to use on that hose might help? Sorry you have to deal with that.
@@according2dave Yes, it is crazy. I have emailed customer support and they replied to let it air out a few days. It's good to know your hose is okay. The weird thing is that I bought a spare hybrid hose from somewhere else and it also smells the same but just not as strong. I was wondering if it's just an issue with hybrid hoses. Good idea about a cleaner, I'll ask them about it.
Dave, I have a question for you. I just bought this Giraffe hose reel in the 25' version. My issue is with the smell of the hose. It has a strong urine smell. I've had it open in my shop for about 5 days now and it still smell although not as strong as when I opened it. I'm wondering if your hose smelled like that too or is there just something wrong with my hose? If it did smell, how long did it take to stop smelling? It even makes my hands smell like that when I handle the hose.
Jeff
Wow! That is crazy. I haven’t had any kind of smell other than what you’d expect from a normal, rubber hose. I think something must have happened to yours somehow, somewhere. Have you contacted the seller? Wondering if some kind of cleaner that’s safe to use on that hose might help? Sorry you have to deal with that.
@@according2dave Yes, it is crazy. I have emailed customer support and they replied to let it air out a few days. It's good to know your hose is okay. The weird thing is that I bought a spare hybrid hose from somewhere else and it also smells the same but just not as strong. I was wondering if it's just an issue with hybrid hoses. Good idea about a cleaner, I'll ask them about it.