Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....
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- เผยแพร่เมื่อ 28 ก.ย. 2024
- In this video, i'll show you how I use the free Freshdesk plan to be more productive and more organized in my business. It is the single best tool I have started using this year.
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All of the opinions expressed in this video are my own, I was not paid to make this video. Whenever there is a link in any of my videos, if there is a referral program available, please assume that you are clicking on a referral link.
This is a great video. I have been experimenting with HESK for the past three months. I tried setting it up to send and retrieve email, but it seems to be broke or I don't know what I'm doing.
I tried getting people to use the help desk so I could keep our conversations organized, but it turns them off.
When I looked at the free alternatives, I quickly dismissed fresh desk because it was cloud and I would lose everything if it failed. Your video changed my thinking.
Thank you. I will be testing it out very soon.
I like it, I have clients that always send me text messages and it is a nightmare to keep track of their requests. Now I have to get them to look at email.
Oh that can be a trap. So easy for things to slip through the cracks. Email is great for a written record that is easily portable.
Nice video, interesting .
This is a trial of the higher edition. I am curious if you think the free version (once the trial runs out) is adequate? Can it be used as a main help desk ticketing system? i believe the free version is called sprout.
The free version is more than adequate. I still use it to this day.
Video starts at 7:04
is there anyway associate your freshdesk website to youtube?
Do we have something wherein we can add multiple customers each having different ticket form?
can i add multiple support emails?
Can you use Google email alias with this setup?
Hello, I am doing some school work, this is video ticket system support?
Hello, is there any option to unmerge the ticket?
i have configured successfully, But my question is when customer mail to my support email address i received its from freshdesk tickets options but why customers cant getting an automatic reply with ticket number?
When I click Send activation i never actually get an email... what could be wrong?
Nice Video Adam,
Do you have an idea if it is possible with the Freshdesk to have a template that the user can fill on the website directly and it can open a ticket accordingly ?
A form for example:
Name:
E-mail:
Phone:
How can i help you?
Priority: ?
Something like the above ?
Hello how are you doing
I'm a crm expert
Can I please have your Instagram handles to discuss About issues you are facing in learning freshdesk platform or other crm platform
What you didn't mention is that there's a cap of 30 outbound emails per day in the free plan
I don’t know, maybe because there isn’t a cap. I send hundreds of emails in a single day.
@@WPCrafter Are you sure you are on the free plan? I just spoke to their customer support. They mentioned that there's a cap of 30 emails per agent per day. The restrictions will be removed after the upgrade
You can also Google it. I just contacted them because you didn't mention that there's a cap to confirm the information
I am on the free plan. I think you may be misunderstanding what that limitation is. It sure as heck is not related to responding to a ticket someone opens because I respond to hundreds of tickets per day.
@@WPCrafter my bad. I confused the feature of outbound emails. Outbound emails are something initiated from our end. Replying to tickets has not limits. Thanks and apologies for bothering you Adam! Glad you replied. I almost removed it from my website after reading about the limitation
If anyone has an old Free freshdesk account (pre mid 2021) please let me know!
Thanks but still im not getting mail in fresh inbox........ Pls help
hi there my freshdesk refuses to verify , even though i got the verification email
Same here :/
Why my response to tickets goes to junk as a spam, this is bad, please advise.
Looks similar to whmcs
You think. Oh yea, the ticketing part of WHMCS.
Nice video Adam! There are not a lot of videos on Freshdesk so this resource is a welcome find. A time index would make the video easier to navigate and better organized. Have you had experience with Basecamp? I'm a #freelance WordPress web designer and I'm considering Freshdesk as a way to streamline communication between me (my sole employee) and my clients. Do you think Freshdesk or Basecamp -- or something else -- would make the better option for my particular situation? Thanks. SUBSCRIBED.
Yes I really should do that tomorrow my videos, I usually just don't have the time to do it.
It's really funny.. I already knew about Freshdesk and am using all their apps, but I still watched this video while working because I really like listening to you while working.
LOL! Thanks for watching RaidPixels.
Appreciate the video but man 7 minutes before getting into the actual subject.
Hi, great video! I have a question: the emails sent via Freshdesk don't appear in my SENT mailbox on the hosting server. I only have the SMTP logs on the server... how can I have the actual emails appear in my SENT mailbox?
As this video is a few years old now, I’m interested to know if Adam is still using freshdesk? Are there any new services that have replaced this?
Yes. Adam is still using freshdesk.
Adam...you did it again. I'm going to recommend this for a team I'm working w/this year.
Thanks man!
Yea I love it and still use it today. Its hard to beat.
Dude fresh desk aint free, they have a free trial for 21 days, find an open source solution dont pay for one
It's free for life. I have been using it for months for free on their free plan, and I know people that have been on the free plan for years. It is free.
I use HESK - www.hesk.com/ which is almost as good as freshdesk and zendesk but it's actually FREE
It really is free - when you sign up for the free account they enable a 21 day trial on their top-end plan. After that, if you don't subscribe to that top plan, you revert to the plain free plan.
Do you have any suggestions on open source tool?
Been using freshdesk & freshchat for a while now Love it it's better than Zendesk & Intercom.
Yea it's pretty good.
I've watched 400 of your videos and just realized I wasn't subscribed. My bad dude. SMASHED the sub button for you. Keep up the good work!
So useful! Thanks so much Adam. Have you tried support hero with fresh desk? Or just don’t need it with fresh desk?
Silly question - where do you put a helpdesk? on your website? the contact page? or a separate widget?
It’s hosted by them. Only you or your team would be in it.
Adam, are you still using FreshDesk or are you using LiveAgent? I like the seamless idea ... I am not sure LiveAgent has integration with Outlook or Gmial does it. Feel free to correct me. :)
Thanks for tut, but its only free for 21 days :-(
No, and I even talked about that in the video. It is free for life, I have been using it for months and I know people that have been using it for years. FREE, all discussed in the video.
Free version doesn't have ticket templates and those are really essential.
Is this better than Awesome Support ? AS has ability to push tickets into FAQs or into a Knowledge Base..
Electroceutical Health a
Hi there! Great video! Would you recommend freshdesk over freshservice for an it-service-company?
Yes!
ur head looks funny floating around,,, hehe
Nice video Adam. I use another one as you mentioned, there is lots of them. I started using it because of the remote desktop app but this is pretty slick. Thanks for the info!
Whats the name?
Thanks for watching Patrick Bianconi!
i use godaddy website email but i have some issue with it like there is only 3 CNAME DNS and still not working
Love this! But how can we use this if our email is with Google GSuite? So my cPanel MX records are pointing to Google... so how would I setup DKIM? Or would this not be possible? Is there a way to make it work without setting up DKIM and setting up email forwarding directly in Gmail? Thanks Adam!
Great question. So you have a DNS server for your domain name. It most likely is on your hosting account or where your domain name is registered. It is this DNS service which is directing all email stuff to Google Apps. So you just need to add these entries to the DNS records where they are stored. Now for me personally, I use Cloudflare for DNS. So my domain is pointed to Cloudflare where I direct things.
@@WPCrafter create a new gmail mail box and forward that to the auto assigned email address from fresh desk
I am using Office 365, so I must use Outlook also. I have changed my TXTrecords to Office 365, can I use it parallel?
Alan,
Thanks for another valuable video, I am learning more with each of your videos, please keep these videos comiing.
I'm glad this was helpful jeff putnam and thanks for watching.
Hi, is this a sponsored video?
None of my videos are sponsored. You are required to disclose it on TH-cam if it is.
@@WPCrafter Thank you! I'll give Freshdesk a try.
22:30 useful for me
Great video! Just set up Freshdesk using your info. Now let's see if it works ;-)
Thanks, Adam! I've been curious about this, very helpful to see a video about it.
You're welcome Ellie Hays! Thanks for watching.
hey Adam am i able to use this platform on my registered domain?
to use for clients
2021 and still helpful I'm implementing this today.
Man, you sound a lot like David Lynch and i really dig that
Thanks for the great Video. I will try that now.
Good video Adam...
Could you review "Granular Controls" for Elementor please? pro and con :)
and fails if you use SPF no doubt
It's possible to connect this with Google docs
Is this available for shopify?
Yea this will work with anything really.
Thanks
Thank you Adam!!! Geat Video
Hi Adam, thanks for the valuable video very appreciate. i have implement Fresh desk for one month but now become "limited access & account suspended" , agent access unable to sign in and create ticket.
Please need your advice, Thank you very much.
Hi, were you able to figure out why your account got suspended?
Great video Adam, will start using this .
Nice explanation Adam!!
11:00 -- set email address.
This was so awesome!!!!! Thank You!!!
Hi Alan,
Are there any alternatives for the one you've used for the hosting of mail?
The email setup you did, I don't think you can do that on the free plan. Your demo was whilst you were in the 21 day trial period so it was allowed (i.e. changing the email address). But in the free plan you cannot change the email address they assign you. However, all you need to do is the cPanel bit as you did it and simply forward emails sent to that email address on to the email address freshdesk gave you.
You certainly can with the free plan. You can set 1 email that will be the reply to email address. On the paid plans you can have more then 1, the free plan you can have 1. In the video I was not changing the email address they assign, I was changing the one that shows as the sender, which will cause the ugly one they assign to change a bit.
ah right - gottit :-) thx
Hey Adam, love your video style. What app to you use to get the circle picture-in-picture video tutorial layout? Is it just a function of having a Mac, or can I do it on Windows?
I have used different software over the years. Some of my videos I was using Camtasia but only the Mac version allows you to do it. All my videos for the last 10 months I've been using the live production software called vMix. VMix is a PC only software so I now have a Mac and a PC.
@@WPCrafter Thanks for the reply! I will definitely have to look into vMix.
Use Outlook 365, create categories and folders and done, no need to learn and/or spend time with more tech, use the technology that is already available and for you, one less headache. ;)
What if your clients want to learn from each other?
@@OttoAkama Slap it in One Drive and Share it with Everyone in your org. Viewer rights only. Or the alternative is creating a network share, but then you'd need a vpn and access configuration.
Hi Adam, I love your stuff and lessons. I have a question? (completely off this topic) Do you any good grid plugin for newspaper clippings?
Dude, way, way to long a prelude... Just get to it..
TH-cam lets you skip forward.
With respect, you have a lot of filler in your tutorial here. For me, I just want to learn how to use something. I had to do a lot of fast forwarding through useless descriptions to locate actual information on how to use this software. I mean no offense by this, I'm just trying to provide constructive criticism.
Yea I make my videos for everyone and will continue to do so. Most folks need some explanation.
Damn sir. You are just amazing
TECH ISSUES WITH THIS. PAGE LOADING ERRORS.
With what? My video? Not freshdesk, its working fine, been in it all day taking care of business.