AWS re:Invent 2022 - [NEW] Resolve customer issues faster w/Amazon Connect agent workspace (BIZ210)

Amazon Connect agent workspace consolidates all your agent features, such as customer information, cases, tasks, knowledge articles, and workforce schedules, into a single easy-to-use user interface. Agent workspace includes Amazon Connect Flows so that contact center supervisors can configure and provide step-by-step guidance to agents. This helps agents resolve issues faster and improves customer satisfaction. Join this session to learn how to create flows that display information an agent needs to take action and resolve an issue quickly.
Learn more about AWS re:Invent at go.aws/3ikK4dD.
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