I have flown American all my life. I have never had problems. I flew them just a few weeks ago and was impressed. I was in a wheelchair and they were very accommodating. They even changed my seat on the first flight to make it easier on me. Most of your issues on your flights could happen to any airline at anytime. You knew you were taking a chance when you booked your flights so closely together. And you did get a hotel room and a meal voucher. They seemed to be accommodating. Most airlines are having troubles now and after Covid people in general complain about everything. Just saying.
I feel AA is more of a crap shoot, as in you could get a good flight or a bad one. For me, I did have more hits than misses with American, one not as good flight was from Jacksonville to Ontario, partially because why go to Charlotte instead of Dallas, but it was kinda a poor flight for me.
To me, American couldn't be any worse than Delta or United. I flew on American and they took good care of me when I flew on them. I took United also and they were good too. However, Delta, I was not impressed with them at all.
I agree, completely, with your comment. This is HIS FAULT. When you gamble with short connections (ORD in the winter😵💫), knowing that you have a one-shot, international connection, don't complain when you miss it due to poor planning. If you want to be certain that you make that international flight, go to LA the day before and get a hotel. Either that, or leave Toronto earlier in the day.
In American's defense, you flew through Chicago on the coldest day of the year (January 15). My guess is that you would have made it out of Chicago and not missed your connection in LA had the weather been normal.
at the end of the day it isn't the crew / pilot or ground staff who cause a plane to break down and they're human too, so I always try to be as nice as possible since I know they are also stressed. I swear when I am on my own as you saw when I was walking over but never to the people since they already need to deal with angry people so often
I really appreciate how you are mindful towards other people on the flight and you are quiet so you don’t trouble everyone and if something is like annoying like that guy sitting next to you without permission, you just do a voiceover.❤
From a passenger inflight experience perspective, I was disappointed to learn that American Airlines would discontinue their Personal (in-seat) TVs for all but their long-haul wide-body aircraft, but AA still has decent service and great pilots and flight attendants!
This is pretty similar to what you see on most other domestic flights from the others. I bring a tablet, and AA streams a lot of content, even on small planes.
I think it’s a good thing they checked the fuel tanks and refueling before takeoff. Maybe it was stressful waiting, but they are just ensuring your safety ❤
13:56. Ouch!!! “I found the safety pamphlet, which is important because this plane is a Boeing”. Such sophisticated savagery for Boeing’s safety and quality problems with their airplanes.
@@ericstruk🤣🤣🤣 My dad is a pilot and has survived many Boeing planes and he told me to not trust Boeing lol also I have a question have you ever flown a Boeing 747
I will never understand why so many reviewers seem to long for and want airplane food. I always just want a free Coke and a snack. Many years ago airlines used to have cold cut sandwiches with mayo and everything else on the side. That was the good old days for me because when airlines try to get gourmet, they really blow it and get it wrong. With over 200 flights in my travel history, I always look for cheaper flights and no frills. A snack and Coke is fine to hold me over until I land and get a real meal. I also do think in-flight entertainment is better than using a phone. I never use my phone. I shut it off once I get on the plane. Why do so many people need to be connected all the time?
I never comment on videos, but something about this one fueled my fire 😂 just with that first flight, it was on a CRJ200 which has tiny overhead bins that can’t accommodate anyone’s carry-on sized bags. Also booking a 30 minute layover in ORD is insane. Idk, it just seems like some of these issues are more of a result of poor planning, rather than problems on AA’s part. Also that first flight was operated by Air Wisconsin, so it’s also not really fair to put it in an AA video. Idk, just some observations 🤷🏼♂️
Excellent points. Anyone who's traveled more than just casually knows not to book such a tight connection. AND not to book a THIRD flight all on the same day.
Good point about the first flight. Delta Connection, American Eagle, etc are not operated by the big name airline, they are all operated by smaller companies, Air Wisconsin, Republic, etc.
Eric, I know why the American Airline’s jet is so loud, it’s because jets can get into very high speeds like 950km, so when it reaches that speed, it will get very loud
Dude idk why people think American airlines is so bad I've flown them lots of times and every time I've flown them I've had a good flight and experience
You gave yourself a short connection at ORD, knowing that you have an international connection? That part of this is your fault, due to poor planning. You should have flown into LAX the day before. Then you're not having to bet that everything goes perfectly for you. If you were to drive from Toronto to Chicago to Los Angeles, could you guarantee an arrival time, in LA, +/- 1 hour? Too many things can go wrong in the real world. In the airline world this means weather(delays + holding), mechanicals, personnel issues, computer systems malfunctions, passengers getting ill (inflight) causing diversions, etc.
We caught a connecting flight from to Montreal to Halifax in late December one year, with Air Canada. Holdup was due to the entire contents of the water truck freezing solid. Don't get that in Australia, but it sure was educational for us. Minus 10, then wind chill on top.
My question was why didn't he use Star Alliance carriers. Both UA and AC fly nonstop from Toronto to either LAX or SFO, and then connect to Air New Zealand to Auckland, or, even better, just take UA all the way through, via SFO or LAX and eliminate ORD altogether. I thought maybe he had status on AA but I doubt it since he was stuck in the back of the plane. Maybe the price differential was substantial.
Eric I wanted to say thank you for your awesome airline reviews. Your videos are super cool! You work really hard to make them great and it really pays off. I love how you show us what it’s like to fly with lots of different airlines everywhere! It’s like going on a bid adventure with you! From your biggest fan
Don’t get me wrong. But it seems that when someone comes with biased opinions and expects the worse, it’s exactly what he gets. And, a little bit of advice from a former AA employee: program your flights with not-so-tight connections. Things like the one you went through might come often, so, try to schedule your flights in advance so you can get the better schedules with more ample connecting times.
That's not so easy if you book flights though a third party. I booked flights a year ago to fly to Dallas from the UK to see the eclipse this year. Instead of direct flights that weren't available, I was booked London Heathrow to Dallas via Frankfurt with Lufthansa. Only about an hour to catch the connecting flight. Back via Toronto with Air Canada. Thankfully, I made all the flights with little hassle but I was not happy about it initially.
@@andyhinds542Well, that’s why, as an experienced former employee at American (undoubtedly my best times in my productive life. I spent 15 years there), I strongly suggest to go directly with the airline rather than travel agents or booking sites. Trust me, if you go with the airline directly, you’ll get the right stuff with no hidden tricks.
AA is the worst. You speaking from a employee point of view, not a paying customer. Of course you look at it differently as they take care of their employees. Tell me how good they are once you've been left stranded with a child in a airport for 3 days.
@@thefitnesslife4988 all I can say is that the poster came with a biased attitude, and he attracted the “bad vibe”. If you go without having preconceived thoughts, your experience will be basically as it happens. Too bad you had this experience with AA (I clearly stated that I no longer work there and it was a job I cherished and enjoyed for 15 years). I had good experiences as well as bad ones. It’s just life.
@@Walt78 exactly as “paying customers” you don’t see what the employees go through and a lot of the time issues are on them and in his videos he has a mindset of everything bad and that will just attract bad things.
I enjoyed your video, but you are flying in the middle of winter and there are a lot of delays caused by the weather. I am a Gold level status member on AA and yes, I have been on delayed flights too and missed a few. They did put you up for the night. You should have bought travel insurance. If you have a delay over 4 hours, they pay you back the price of your ticket and any out of pocket expenses. AA is no different then Delta, Air Canada, United, or any other airline. Shit happens. You just have to deal with it. The 787 that you flew on to NZ, they are not a nice as the A350.
yay new video. Also, in defense of American Airlines, the crj200 that you were on was first meant to be a private jet but then airlines wanted it as a regional jet after it was produced so they had to quickly put seats in it and hand it off to airlines.
@@EnderfanwalmartripoffsIt’s a regional flight operated by a different carrier contracted by American Airlines with their branding. It’s not actually an AA crew and pilots operating the plane.
I fly American Airlines almost every time. I’m an AAdvantage member. Like 95% of the flights I’ve been on are on time and the planes are fairly clean. Besides the jet, almost every plane had in flight entertainment on the seats, but most planes don’t have it anymore after Covid.
I went on an American Airlines 737 over the summer of 2023, and it definately was not bad at all. Especially since I am very tiny, i had a lot of room. Overall, it was a nice experience, i didn't miss any flights, and it was all good. The flight attendants were nice aswell.
Flight #1 - American Eagle (Air Wisconsin)(AA 6086)(Last scheduled flight was on 4 March 2024) Aircraft: (Bombardier or Mitsubishi) CRJ-200LR Powered by: Two GE CF34-3B1 engines Flight #2 - American Airlines [AA 2014 (I think)] Aircraft: Boeing 737-823 Powered by: Two CFM56-7B24 engines Economy Class seats are the Collins Meridian seat. Flight #3 - American Airlines [AA 83 (I think)](Last scheduled flight to Auckland was on 1 March 2024, due to being Seasonal) Aircraft: Boeing 787-9 Dreamliner Powered by: Two GEnx-1B74/75 engines Economy Class seats are the Safran 5751 slimline seat.
Alright, here’s my AA story: I was going to Lima Peru to visit family about 2 years ago and it is a 8-10 hour flight from New York and I don’t remember what plane we were on but it had a 3x3x3 seat configuration. When we got on, the plane was delayed 30 minutes, dirty, and on a about 8 hour flight had no flight entertainment and only had entertainment through their website which barely worked. Once they gave us dinner all they had was very cold bread with egg and nothing else, which they just tossed around. A lot of other Peruvians were on the flight and I remember one family was complaining since the service was terrible. Once that flight was over, my family decided to never fly American ever again
You really cannot blame American as a bad airline. I mean yes I once thought this airline sucked, but after flying with them for over 5 years and around twice a year you cannot blame them. The lack of delays is for our own safety, and sometimes its not our fault. I once flew Jetblue and we got stuck in Boston sitting in the plane for 4 hours after another 3 hour delay at the gate. Stuff like this isnt the airline, but it is extremely frustrating.
A seasoned traveler would have booked morning flights, much less chance of delays. People want cheap fares and first class service and comfort - there's no such thing. Flying AA is no better or worse than any other airline. This guy was just looking for things to whine about.
Great trip report! I think part of the problem with your connections is related to the airline booking websites. In many cases these show almost impossibly short connections. For example 1 hr 30 when a domestic terminal is at least a 10 minute walk to international. Then you have to go through security and get to your gate. If there are any delays you'll miss your flight or your checked bag might not make it. I don't fly very often but I always prefer direct flights or a connection of 3 plus hours.
As a former airline employee he does have a clue as to 0:15 the worse flight ever. Yes there were some operational issues but they did take care of him. Yes legroom is an issue in any aircraft of most US carriers. You need to buy those seats that have more space. The bottom line he arrived SAFELY to his planned destination. The hiccups he experienced certainly do not make AA or any airline the WORSE EVER. Not a fair assessment. When he said his LAX-SYD was his longest flight then my impression he’s no travel expert.
So... you got me to watch the entire video due to the title. Absolutely nothing awful at all as it pertains to American Airlines. The first flight (the "it was so loud" plane) was on a CRJ (Canadian plane) which likely was flown by SkyWest or Air Wisconsin. That plane has likely rotated between UA and AA over the years. So.... nothing about it making AA "more awful" than what you would have had on UA or DL. Your Chicago issue was weather related. I can guarantee United and Delta were having the same issues at ORD at that time. As for seat pitch... you paid for economy. You're going to get anywhere from 30 to 32 inches of pitch on UA, DL or AA. And... they all use those same slimline seats. And the bathroom on the (I presume) 737 is just as small as what you'll get on UA and DL. Why didn't you spend a little more and at least get one of the Main Cabin Extra seats? You've got more legroom there. Finally... it is never a good idea to do THREE flights in one day with the last one being an intercontinental flight. It's always a good idea to give yourself a one day buffer before that intercontinental flight. Lesson learned I hope. Oh, and your LAX hotel - that Sheraton is a very nice hotel. If AA wanted to treat you in a truly awful manner, they would have put you up in the La Quinta across from the Westin a little further down the street. One final thing, just for reference: DL came in best for on time performance in 2023 at 84%, AA came in at #3 at 80%. The worst? Air Canada at 63%.
I’m not a native speaker and I just moved to the us several months before. I’m so grateful to listening Eric’s videos that my listening ability has been improved a lot 😊😊😊!!! And I used to be a flight attendant before, u make me back many memories ❤
American will NEVER tell you why they are delayed. They don't think you deserve to know. And most of the time, the staff is incredibly rude, and they really do treat you like cattle. The last time I flew American was eight years ago. I'm in a wheelchair, but they flung me around like a piece of luggage.. I've never flown them again. When I travel anywhere, no matter how long the trip, I fly Delta. They have the most comfortable seats, the nicest flight crew, and they have the best on-time flights out of any other airline, You've flown with the worst, now fly the best!
I flew on American recently and my flight got delayed for 8+ hours. All we got in compensation was a $10 meal voucher. It was barely enough for a coffee.
American really is the worst. I flew from L.A. To Minnesota and was told by a woman with a bad attitude at the gate that I would have to check my carry-on because the overhead compartments were full. I complied, but when I got on the plane I noticed that most of the overhead bins had plenty of available space for carry-ons. Then, of course, when I got off the plane and claimed my bag, one of the wheels on my NEW roller bag had been broken by the gorillas at the airport.
Man, you shouldnt be taking the horrible airlines every time so we know if we should use it every time. You deserve business class flights. I hope your channel can grow more, your really one of the greatest youtuber ever!
First flight is actually american eagle and he should have clarified that. The service in main cabin/coach is pretty standard. Carry on gate check on those planes are standard. They did explain the problem and excessive cold weather causes problems
I tried American last December from LAX to HND, where I picked the last roll of the B787. Although it was very noisy and crowded, they had unexpectedly large seat room + 2 seats at the last few rolls. Overall the crews were awesome!! I would give a try with American next time!
Honestly American is more of a crap shoot than others in my opinion. You can get good ones or bad ones. As for the no IFE screens, IIRC, only Delta and JetBlue (and maybe others) have IFE screens/TVs. The other US-based airlines removed them.
Right. If you must fly in economy and you're planning a leisure trip, book as far in advance as possible and take a look at the seat map. Those last rows with the 2 seats across instead of 3 seats across make a big difference.
If you want a heavy snack, you have to buy it on US domestic carriers. I have flown American several times to the Caribbean with no delays, poor service or delays.
Ive been Executive Platinum for years on American and was CK for two years. I must be incredibly blessed. because I've had really good experiences on AA. I've flown all over Asia, Australia, and New Zealand on multiple airlines. I've always looked forward to traveling first class to those places. I only flew once in coach internationally and wouldn't do it again unless absolutely forced to. Some advice though... when flying international expect your connecting flights to be delayed. give yourself plenty of time, dress in layers , it can get cold. Take your own water, and buy after security. Take Noise cancelling head phones. if you can ...have a layover in Hawaii!
I believe you set this up to be a bad flight. You scheduled very short connections which is unreasonable, especially when you're connecting twice. Your choice of departure time from your original city was not the smartest move. You should have scheduled an early flight out of Toronto and planned on a long layover in Los Angeles. Early morning flights have less chance of delays. What you did made for a frustrating experience, but again I believe you designed it that way. Clearly, you are not well-traveled and should not be considered a reliable source for reviewing an airline. A final note...my airline of choice is United...I do not work for American.
You have to remember American Airlines changed their business moder to a budget airline once US Air management took over. There is a reason why they are often significantly cheaper than Delta.
Bro I hate to break it to you but you just have terrible luck with these airlines. I’ve been going on American forever and they have been amazing great seats great service and no delays and everyone that I’ve met said that this was a great airline.
I haven't flown American for years! Horrible experience with the flight Attendants and them of accusing me of disturbing passangers when I was just sitting there and playing a game. I had my headphones in too and by the way we were already in the air! Another year I needed to use a Wheelchair because of an injured leg and I felt like I was being treated like livestock. And they will NEVER say why it is delayed. I flew with them since I was a baby but switched to Delta about 18 years ago and haven't looked back sense. I've barely had any Horrible experience, seats are comfy (especially Comfort+ and on 737 and up), variety of snacks and beverage choices, and amazing crew. After Delta I'll only fly Southwest, United, and JetBlue.
This was a very well made video, I've also been to New Zeeland but I departed from Dubai and the flight lasted for 16 hours, so I understand the feeling of seeing the beautiful land at the ariving😂
I’ve also had bad stuff happen to me on American Airlines. Flying back to Chicago from Paris (via Dallas), my checked bag was on a later flight from Dallas and had to wait three hours at baggage claim for it to come in. This was October 2021. And flying to Calgary a year later we had a gate change. But I’m counting my blessings because this was the worst I experienced from them. Not to mention they also screw you over on the meal service even on long-haul flights.
IDK at all 🤷🏿♂️ For me, American Airlines is the best I fly ‘em almost all the times I need to get somewhere and I absolutely enjoy the behavior of crew, entertainment systems, food and beverage etc. 😁
I fly on american when i go to PHX. I have not had a delayed airplane with them, and an amazing customer experience. Last flight i had, it was 30 minutes early on arrival.
I once dealt with an 8 hour delay at Dallas to Jackson Hole with American Airlines. Next year in Denver, an American Airlines flight to Dallas was cancelled because it was too hot.
The worst airliner in America has to go to Frontier and Spirit Airlines. Any ultra-low-cost carrier would expect to have the absolute worst service on a flight. Also, at the least, Southwest has been taking a nose dive recently with their planes suddenly dropping attitude and widespread disruption of glitches of the crews scheduling and winter weather patterns canceled over 16,000 flights.
Why do people always say American planes are so bad? Every time I go on one, the customer service is always really nice, they have good food options, comfortable seats, and smooth flights, I love Delta.
I fly American all the time. I have never had any issues and I know a lot of others who use them. Frontier and Spirit are the most unreliable. American is for sure not. Also they literally said the 2nd flight was also delayed for weather this time.
I personally have good and bad thoughts on American. The reason the plane was so loud was because you flew a Bombardier (CRJ-900/700) which is a loud aircraft. And you flew in Winter in Chicago. That is why it is so cold.
Nobody in their right mid would transfer in Chicago during the winter months. The reason why is because majority of passengers bring there own personal entertainment devices Cellphone, tablet, laptop computer
Weird how this works… if you fly on the biggest airline in America, it’ll have bad reviews. It has so many bad reviews because of how many flights they take. American is one of the oldest and most popular airlines, so yeah, they’ll have bad experiences. Also, relating to your remarks about Boeing, it’s kind of the same thing. Being the leading commercial airliner producer in America, there’s a higher chance of problems happening. It’s like a 2-engine plane vs a 4-engine plane. You’re more likely to have an engine problem on the 4-engine plane because there’s a higher chance of something happening to something of a higher quantity. So when Boeing produces around half of the commercial planes in the world, there’s a higher likelihood of something bad happening to a Boeing.
I also have flown American Airlines my entire life and have racked up over 8 million miles. I have NEVER had a bad flight in all those years and have many stories to tell about the Amazing customer service and in flight service they have provided. I can’t say the same for BA. Years ago I treated my daughter and flew her first class to Argentina from the UK, but her so called lay flat seat was broken and would not recline at all. BA didn’t care and refused compensation, the best they would do was just a VERY small discount on my next BA flight. Obviously I never flew BA again and went back to trusty AA where the service was better in coach than BA in first.
You should fly MEA (Middle east airlines) They actually have really good airplane food, and the economy seats are as big and comfortable as American airline’s first class
Once you (as an American) have relocated overseas and experienced foreign carriers, you realize how bad the American Airlines have become. Flying internationally, it is best to avoid American and United. Delta does slightly better but still doesn’t compare to Singapore, JAL, etc.
you have to gate check your bag on all CRJs on all airlines in the US. It is an FAA rule. You can always check the bag at the gate for free if you dont want to do the gate check vallet service and get it at your final destination. Be happy they gave you a hotel room. hotel rooms are on a 1st come 1st serve basis. When they run out they run out.
Parents : Do you want to take American, United or Delta. Me : How much do they cost? Parents : United is 1,000, Delta is 1,300, and American is 900. Me : Okay. United. Parents : Why? Me : This video explains why.
The technology has been with us for over 75 years. What do you think takes your bank deposit in a split second to the teller in the bank drive through?
I wonder how long it will take for me to get blacklisted from an airline... which should I fly next?
you should fly emirates!
Southwest Airlines!
@@Anson240I think he said he was gonna fly Emirates First Class
Southwest
LOT Polish Airlines
I have flown American all my life. I have never had problems. I flew them just a few weeks ago and was impressed. I was in a wheelchair and they were very accommodating. They even changed my seat on the first flight to make it easier on me. Most of your issues on your flights could happen to any airline at anytime. You knew you were taking a chance when you booked your flights so closely together. And you did get a hotel room and a meal voucher. They seemed to be accommodating. Most airlines are having troubles now and after Covid people in general complain about everything. Just saying.
I feel AA is more of a crap shoot, as in you could get a good flight or a bad one. For me, I did have more hits than misses with American, one not as good flight was from Jacksonville to Ontario, partially because why go to Charlotte instead of Dallas, but it was kinda a poor flight for me.
To me, American couldn't be any worse than Delta or United. I flew on American and they took good care of me when I flew on them. I took United also and they were good too. However, Delta, I was not impressed with them at all.
I agree, completely, with your comment. This is HIS FAULT. When you gamble with short connections (ORD in the winter😵💫), knowing that you have a one-shot, international connection, don't complain when you miss it due to poor planning. If you want to be certain that you make that international flight, go to LA the day before and get a hotel. Either that, or leave Toronto earlier in the day.
Tony Black, I agree with you, American has always treated me well. United is the absolute worst.
Me too I've been flying american alot recently but I haven't had a problem
In American's defense, you flew through Chicago on the coldest day of the year (January 15). My guess is that you would have made it out of Chicago and not missed your connection in LA had the weather been normal.
He also complains about having multiple flights but he chose to have multiple flights. There are other options available.
@@Beau_iselfwhen did he complain about that?
American Airlines for me is the worst airline ever to board
Some people just find it hard.
Don't have that issue on United
Your politeness despite constant stress is admirable! Kudos to you.
at the end of the day it isn't the crew / pilot or ground staff who cause a plane to break down and they're human too, so I always try to be as nice as possible since I know they are also stressed. I swear when I am on my own as you saw when I was walking over but never to the people since they already need to deal with angry people so often
Man wrote an entire paragraph this dude is amazing
@@ericstrukI flew on American from London to Philly and the experience was pretty good for me
self induced stress.
I really appreciate how you are mindful towards other people on the flight and you are quiet so you don’t trouble everyone and if something is like annoying like that guy sitting next to you without permission, you just do a voiceover.❤
13:58 bro insulted Boeing in any way possible 😂
After first insulting Canadair/Bombardier for the CRJ-200
LOL
From a passenger inflight experience perspective, I was disappointed to learn that American Airlines would discontinue their Personal (in-seat) TVs for all but their long-haul wide-body aircraft, but AA still has decent service and great pilots and flight attendants!
This is pretty similar to what you see on most other domestic flights from the others. I bring a tablet, and AA streams a lot of content, even on small planes.
I think it’s a good thing they checked the fuel tanks and refueling before takeoff. Maybe it was stressful waiting, but they are just ensuring your safety ❤
13:56. Ouch!!! “I found the safety pamphlet, which is important because this plane is a Boeing”. Such sophisticated savagery for Boeing’s safety and quality problems with their airplanes.
if they take me out just know I didnt do it myself
@@ericstruk🤣🤣🤣 My dad is a pilot and has survived many Boeing planes and he told me to not trust Boeing lol also I have a question have you ever flown a Boeing 747
You definitely need da safety card for a Boeing plane lol
@@ericstruklucky u on a 787 I will say those almost always have entertainment like if u fly tui and end up on the 787 ur gonna reveiw it
Well I'll only be concerned if the plane is brand new
I will never understand why so many reviewers seem to long for and want airplane food. I always just want a free Coke and a snack. Many years ago airlines used to have cold cut sandwiches with mayo and everything else on the side. That was the good old days for me because when airlines try to get gourmet, they really blow it and get it wrong.
With over 200 flights in my travel history, I always look for cheaper flights and no frills. A snack and Coke is fine to hold me over until I land and get a real meal. I also do think in-flight entertainment is better than using a phone. I never use my phone. I shut it off once I get on the plane. Why do so many people need to be connected all the time?
I never comment on videos, but something about this one fueled my fire 😂 just with that first flight, it was on a CRJ200 which has tiny overhead bins that can’t accommodate anyone’s carry-on sized bags. Also booking a 30 minute layover in ORD is insane. Idk, it just seems like some of these issues are more of a result of poor planning, rather than problems on AA’s part. Also that first flight was operated by Air Wisconsin, so it’s also not really fair to put it in an AA video. Idk, just some observations 🤷🏼♂️
tbh I just sent it with the booking since #1 it was incredibly cheap and #2 I knew it would be fun for content
Excellent points. Anyone who's traveled more than just casually knows not to book such a tight connection. AND not to book a THIRD flight all on the same day.
Good point about the first flight. Delta Connection, American Eagle, etc are not operated by the big name airline, they are all operated by smaller companies, Air Wisconsin, Republic, etc.
@@ericstruk "Fun for content"?? At the expense of American Airlines. I think your motive is quite clear now.
Exactly he set himself up for failure. Let.him spend a day in the other sides shoes.
Eric, I know why the American Airline’s jet is so loud, it’s because jets can get into very high speeds like 950km, so when it reaches that speed, it will get very loud
That's true
Takeoff and landing are the loudest because the plane is fighting gravity.
Dude idk why people think American airlines is so bad I've flown them lots of times and every time I've flown them I've had a good flight and experience
Fr me and my mom never had problems with them
I travel extensively for my job and use American 75% of the time. Very rarely do I experience any issues. Can't say the same for the other 25%.
Same
American Airlines is the best😊
Yeah ❤
You gave yourself a short connection at ORD, knowing that you have an international connection? That part of this is your fault, due to poor planning. You should have flown into LAX the day before. Then you're not having to bet that everything goes perfectly for you. If you were to drive from Toronto to Chicago to Los Angeles, could you guarantee an arrival time, in LA, +/- 1 hour? Too many things can go wrong in the real world. In the airline world this means weather(delays + holding), mechanicals, personnel issues, computer systems malfunctions, passengers getting ill (inflight) causing diversions, etc.
We caught a connecting flight from to Montreal to Halifax in late December one year, with Air Canada. Holdup was due to the entire contents of the water truck freezing solid. Don't get that in Australia, but it sure was educational for us. Minus 10, then wind chill on top.
My question was why didn't he use Star Alliance carriers. Both UA and AC fly nonstop from Toronto to either LAX or SFO, and then connect to Air New Zealand to Auckland, or, even better, just take UA all the way through, via SFO or LAX and eliminate ORD altogether. I thought maybe he had status on AA but I doubt it since he was stuck in the back of the plane. Maybe the price differential was substantial.
Eric
I wanted to say thank you for your awesome airline reviews. Your videos are super cool! You work really hard to make them great and it really pays off. I love how you show us what it’s like to fly with lots of different airlines everywhere! It’s like going on a bid adventure with you!
From your biggest fan
I WANT MORE AITLINES
W
Glad you like them! This means a lot
Thnks
@@ericstruk why is your voice on youtube.com/@SimplifiedThings?feature=shared
I am not tripping
Don’t get me wrong. But it seems that when someone comes with biased opinions and expects the worse, it’s exactly what he gets.
And, a little bit of advice from a former AA employee: program your flights with not-so-tight connections. Things like the one you went through might come often, so, try to schedule your flights in advance so you can get the better schedules with more ample connecting times.
That's not so easy if you book flights though a third party. I booked flights a year ago to fly to Dallas from the UK to see the eclipse this year. Instead of direct flights that weren't available, I was booked London Heathrow to Dallas via Frankfurt with Lufthansa. Only about an hour to catch the connecting flight. Back via Toronto with Air Canada. Thankfully, I made all the flights with little hassle but I was not happy about it initially.
@@andyhinds542Well, that’s why, as an experienced former employee at American (undoubtedly my best times in my productive life. I spent 15 years there), I strongly suggest to go directly with the airline rather than travel agents or booking sites. Trust me, if you go with the airline directly, you’ll get the right stuff with no hidden tricks.
AA is the worst. You speaking from a employee point of view, not a paying customer. Of course you look at it differently as they take care of their employees. Tell me how good they are once you've been left stranded with a child in a airport for 3 days.
@@thefitnesslife4988 all I can say is that the poster came with a biased attitude, and he attracted the “bad vibe”.
If you go without having preconceived thoughts, your experience will be basically as it happens.
Too bad you had this experience with AA (I clearly stated that I no longer work there and it was a job I cherished and enjoyed for 15 years). I had good experiences as well as bad ones. It’s just life.
@@Walt78 exactly as “paying customers” you don’t see what the employees go through and a lot of the time issues are on them and in his videos he has a mindset of everything bad and that will just attract bad things.
I enjoyed your video, but you are flying in the middle of winter and there are a lot of delays caused by the weather. I am a Gold level status member on AA and yes, I have been on delayed flights too and missed a few. They did put you up for the night. You should have bought travel insurance. If you have a delay over 4 hours, they pay you back the price of your ticket and any out of pocket expenses. AA is no different then Delta, Air Canada, United, or any other airline. Shit happens. You just have to deal with it. The 787 that you flew on to NZ, they are not a nice as the A350.
yay new video. Also, in defense of American Airlines, the crj200 that you were on was first meant to be a private jet but then airlines wanted it as a regional jet after it was produced so they had to quickly put seats in it and hand it off to airlines.
Plus, American Airlines doesn’t even operate
Which is also why he had to gate check his bag to Chicago. The CRJ200, as noted, has absolutely zero room for roller boards.
@@avgeekguywhat?
@@EnderfanwalmartripoffsIt’s a regional flight operated by a different carrier contracted by American Airlines with their branding. It’s not actually an AA crew and pilots operating the plane.
@@Kyle-lt8dc ok
You chose tight layover windows… that’s on you.
If the airline booked it its on them
American fanboy here1!1!1!1!1!1!1!1
I fly American Airlines almost every time. I’m an AAdvantage member. Like 95% of the flights I’ve been on are on time and the planes are fairly clean. Besides the jet, almost every plane had in flight entertainment on the seats, but most planes don’t have it anymore after Covid.
Delta still has in flight entertainment, they will even give you free ear buds.
I went on an American Airlines 737 over the summer of 2023, and it definately was not bad at all. Especially since I am very tiny, i had a lot of room. Overall, it was a nice experience, i didn't miss any flights, and it was all good. The flight attendants were nice aswell.
Flight #1 - American Eagle (Air Wisconsin)(AA 6086)(Last scheduled flight was on 4 March 2024)
Aircraft: (Bombardier or Mitsubishi) CRJ-200LR
Powered by: Two GE CF34-3B1 engines
Flight #2 - American Airlines [AA 2014 (I think)]
Aircraft: Boeing 737-823
Powered by: Two CFM56-7B24 engines
Economy Class seats are the Collins Meridian seat.
Flight #3 - American Airlines [AA 83 (I think)](Last scheduled flight to Auckland was on 1 March 2024, due to being Seasonal)
Aircraft: Boeing 787-9 Dreamliner
Powered by: Two GEnx-1B74/75 engines
Economy Class seats are the Safran 5751 slimline seat.
Alright, here’s my AA story:
I was going to Lima Peru to visit family about 2 years ago and it is a 8-10 hour flight from New York and I don’t remember what plane we were on but it had a 3x3x3 seat configuration. When we got on, the plane was delayed 30 minutes, dirty, and on a about 8 hour flight had no flight entertainment and only had entertainment through their website which barely worked. Once they gave us dinner all they had was very cold bread with egg and nothing else, which they just tossed around. A lot of other Peruvians were on the flight and I remember one family was complaining since the service was terrible. Once that flight was over, my family decided to never fly American ever again
777 or 787
@@WesternOregonRailfan he/she said he/she didn’t remember
@@kristhefirst It depends what year because American Airlines had the 777, 787 and 767. American retired the 767 in 2020.
@@WesternOregonRailfanand the 330 was also retired in 2020
@WesternOregonRailfan on American Airlines 777 or 787 it is IFE screens
I think he was on a 767 or a 757
13:58 is where I couldnt handle it😂😂😂
facts
@@ericstruk for real LOLZ, Airbus fans here
@@ericstrukI always fly on American Airlines 👁️👄👁️
At least its a 787 not the missing bolts plane AKA the 737❤
However many likes this video gets, I will do one sit up
1 like :)
You really cannot blame American as a bad airline. I mean yes I once thought this airline sucked, but after flying with them for over 5 years and around twice a year you cannot blame them. The lack of delays is for our own safety, and sometimes its not our fault. I once flew Jetblue and we got stuck in Boston sitting in the plane for 4 hours after another 3 hour delay at the gate. Stuff like this isnt the airline, but it is extremely frustrating.
A seasoned traveler would have booked morning flights, much less chance of delays. People want cheap fares and first class service and comfort - there's no such thing. Flying AA is no better or worse than any other airline. This guy was just looking for things to whine about.
Yep, always fy early in the morning, more slack is available to make up for delays.
To be fair who wouldn’t want cheaper fares
Great trip report! I think part of the problem with your connections is related to the airline booking websites. In many cases these show almost impossibly short connections. For example 1 hr 30 when a domestic terminal is at least a 10 minute walk to international. Then you have to go through security and get to your gate. If there are any delays you'll miss your flight or your checked bag might not make it. I don't fly very often but I always prefer direct flights or a connection of 3 plus hours.
1 like = 1 squat I’m serious
2 squats 😂
24 squats😂
@@LamMarshall 25*
31
34
Get to it 🤓
As a former airline employee he does have a clue as to 0:15 the worse flight ever. Yes there were some operational issues but they did take care of him. Yes legroom is an issue in any aircraft of most US carriers. You need to buy those seats that have more space. The bottom line he arrived SAFELY to his planned destination. The hiccups he experienced certainly do not make AA or any airline the WORSE EVER. Not a fair assessment. When he said his LAX-SYD was his longest flight then my impression he’s no travel expert.
So... you got me to watch the entire video due to the title. Absolutely nothing awful at all as it pertains to American Airlines. The first flight (the "it was so loud" plane) was on a CRJ (Canadian plane) which likely was flown by SkyWest or Air Wisconsin. That plane has likely rotated between UA and AA over the years. So.... nothing about it making AA "more awful" than what you would have had on UA or DL. Your Chicago issue was weather related. I can guarantee United and Delta were having the same issues at ORD at that time. As for seat pitch... you paid for economy. You're going to get anywhere from 30 to 32 inches of pitch on UA, DL or AA. And... they all use those same slimline seats. And the bathroom on the (I presume) 737 is just as small as what you'll get on UA and DL. Why didn't you spend a little more and at least get one of the Main Cabin Extra seats? You've got more legroom there. Finally... it is never a good idea to do THREE flights in one day with the last one being an intercontinental flight. It's always a good idea to give yourself a one day buffer before that intercontinental flight. Lesson learned I hope. Oh, and your LAX hotel - that Sheraton is a very nice hotel. If AA wanted to treat you in a truly awful manner, they would have put you up in the La Quinta across from the Westin a little further down the street. One final thing, just for reference: DL came in best for on time performance in 2023 at 84%, AA came in at #3 at 80%. The worst? Air Canada at 63%.
agree totally and have stayed at that Sheraton.
I’m not a native speaker and I just moved to the us several months before. I’m so grateful to listening Eric’s videos that my listening ability has been improved a lot 😊😊😊!!! And I used to be a flight attendant before, u make me back many memories ❤
Your videos are always so good! Glad to see uou upload!
Glad you like them!
@@ericstrukhave you ever been to a nj airport?
@ericstruk fly jetb2 next!
American will NEVER tell you why they are delayed. They don't think you deserve to know. And most of the time, the staff is incredibly rude, and they really do treat you like cattle. The last time I flew American was eight years ago. I'm in a wheelchair, but they flung me around like a piece of luggage.. I've never flown them again. When I travel anywhere, no matter how long the trip, I fly Delta. They have the most comfortable seats, the nicest flight crew, and they have the best on-time flights out of any other airline, You've flown with the worst, now fly the best!
Agreed. I try to avoid them because the in flight crew is groggy and indifferent. Flat out rude at times.
Bro did BOEING dirty on 13:57
ahahahahah
A person who likes Airbus
@@VictorLopez-eo6twIt's my own decision
I flew on American recently and my flight got delayed for 8+ hours. All we got in compensation was a $10 meal voucher. It was barely enough for a coffee.
American really is the worst. I flew from L.A. To Minnesota and was told by a woman with a bad attitude at the gate that I would have to check my carry-on because the overhead compartments were full. I complied, but when I got on the plane I noticed that most of the overhead bins had plenty of available space for carry-ons. Then, of course, when I got off the plane and claimed my bag, one of the wheels on my NEW roller bag had been broken by the gorillas at the airport.
Things happen with airlines bud
Man, you shouldnt be taking the horrible airlines every time so we know if we should use it every time. You deserve business class flights. I hope your channel can grow more, your really one of the greatest youtuber ever!
don't worry, I have filmed a bunch of business / first class vids and I just need to edit them
@@ericstrukyayyyy
@@ericstrukyayyyyyyyyy
This guy is my favorite airline review youtuber Keep up the good work Eric!! I loved the video :)
Thanks Mom
@@lv4077 bro im a boy im not your mother wth man
@@AVikhyat Apparently you’re sarcasm impaired.
@@AVikhyat Bro? What are you 15? English must not be your first language.
@@lv4077 nope english is my first languauge and i am 14
Aircraft Types:
Flight 1:CRJ 200
Flight 2:Boeing 737
Flight3: Boeing 787
“And in the pouch down below I found the safety card which is important since this is a Boeing” 💀💀💀
not my fault they're crashing atm LOL
That line hahahahah🤣
A soon as he said that I came to comments to check comments exactly like this 💀💀💀
Let’s appreciate how Eric makes his videos so good about comparing airlines to another. ❤😊
Eric u should go on Turkish airlines I been on them like a couple days ago and they were cool!!!! Also I really like ur videos!!!!!!!
just flew them the other day! video will be coming out later on
Ok!!!!@@ericstruk
Oh I did not know that you would go to turkÿe by the way your videos are the best
First flight is actually american eagle and he should have clarified that. The service in main cabin/coach is pretty standard. Carry on gate check on those planes are standard. They did explain the problem and excessive cold weather causes problems
Air Wisconsin is NOT American Eagle
EPIC!!!! VIDEO
I tried American last December from LAX to HND, where I picked the last roll of the B787. Although it was very noisy and crowded, they had unexpectedly large seat room + 2 seats at the last few rolls. Overall the crews were awesome!! I would give a try with American next time!
Honestly American is more of a crap shoot than others in my opinion. You can get good ones or bad ones.
As for the no IFE screens, IIRC, only Delta and JetBlue (and maybe others) have IFE screens/TVs. The other US-based airlines removed them.
Right. If you must fly in economy and you're planning a leisure trip, book as far in advance as possible and take a look at the seat map. Those last rows with the 2 seats across instead of 3 seats across make a big difference.
the 1983 TWA L1011 had all kinds of room and large padded seats.
L1011s were the best!
16:04 bro the sunrise is so amazing 😢
9:19 it is true that American Airlines is a shitshow
An American Airlines 737-800 with new cabin but old windows is strange 😮😮
I feel bad you had to do this, however your videos are very well made and I enjoyed every second of them!
You should get pinned!
❤❤❤❤❤❤❤❤❤❤❤❤
If you want a heavy snack, you have to buy it on US domestic carriers. I have flown American several times to the Caribbean with no delays, poor service or delays.
I thought the worst would be spirit.
It is, though their pilots and maintenance are top notch.
Hey Eric, thanks for coming to New Zealand!
1 like=1 kfc
Can I have some
New CaseOh
@@TheBackroomsFan5006 Me im black I want KFC
Glad to see you post again. Your the best airline reviewer. I am so lucky to have you.
you have to travel the best european airline for me aegean airlines
Aegean airlines 🇬🇷 🇬🇷 🇬🇷
Ive been Executive Platinum for years on American and was CK for two years. I must be incredibly blessed. because I've had really good experiences on AA. I've flown all over Asia, Australia, and New Zealand on multiple airlines. I've always looked forward to traveling first class to those places. I only flew once in coach internationally and wouldn't do it again unless absolutely forced to. Some advice though... when flying international expect your connecting flights to be delayed. give yourself plenty of time, dress in layers , it can get cold. Take your own water, and buy after security. Take Noise cancelling head phones. if you can ...have a layover in Hawaii!
I believe you set this up to be a bad flight. You scheduled very short connections which is unreasonable, especially when you're connecting twice. Your choice of departure time from your original city was not the smartest move. You should have scheduled an early flight out of Toronto and planned on a long layover in Los Angeles. Early morning flights have less chance of delays. What you did made for a frustrating experience, but again I believe you designed it that way. Clearly, you are not well-traveled and should not be considered a reliable source for reviewing an airline. A final note...my airline of choice is United...I do not work for American.
I have flown American many times and I believe eive he is treating them unfairly
Oversized carryon? Not good.
You just know its a great day when Eric posts
You booked three flights with tight layovers with no knowledge about how airlines or aviation works so then you complain 😭
Ho asked you?
Not you
@@Thatonefortnitekiddavidyea leave him alone
We don't care
You're one of my favorite airllne review youtubers next to Josh Cahill. Keep up the great work!
I just started watching the video!
You have to remember American Airlines changed their business moder to a budget airline once US Air management took over. There is a reason why they are often significantly cheaper than Delta.
I have t seen that they are lower at all.
@@maryannhanlon7828 * haven't * they're
Bro I hate to break it to you but you just have terrible luck with these airlines. I’ve been going on American forever and they have been amazing great seats great service and no delays and everyone that I’ve met said that this was a great airline.
When I clicked on the video, i told myself "Eric, you already reviewed spirit!"
Me too
I haven't flown American for years! Horrible experience with the flight Attendants and them of accusing me of disturbing passangers when I was just sitting there and playing a game. I had my headphones in too and by the way we were already in the air! Another year I needed to use a Wheelchair because of an injured leg and I felt like I was being treated like livestock. And they will NEVER say why it is delayed. I flew with them since I was a baby but switched to Delta about 18 years ago and haven't looked back sense. I've barely had any Horrible experience, seats are comfy (especially Comfort+ and on 737 and up), variety of snacks and beverage choices, and amazing crew. After Delta I'll only fly Southwest, United, and JetBlue.
When I flew on on it from Manchester(uk) to Chicago (USA) it was great
Toronto looks so cool at night
This was a very well made video, I've also been to New Zeeland but I departed from Dubai and the flight lasted for 16 hours, so I understand the feeling of seeing the beautiful land at the ariving😂
I’ve also had bad stuff happen to me on American Airlines. Flying back to Chicago from Paris (via Dallas), my checked bag was on a later flight from Dallas and had to wait three hours at baggage claim for it to come in. This was October 2021. And flying to Calgary a year later we had a gate change. But I’m counting my blessings because this was the worst I experienced from them. Not to mention they also screw you over on the meal service even on long-haul flights.
IDK at all 🤷🏿♂️ For me, American Airlines is the best I fly ‘em almost all the times I need to get somewhere and I absolutely enjoy the behavior of crew, entertainment systems, food and beverage etc. 😁
I fly on american when i go to PHX. I have not had a delayed airplane with them, and an amazing customer experience. Last flight i had, it was 30 minutes early on arrival.
I once dealt with an 8 hour delay at Dallas to Jackson Hole with American Airlines. Next year in Denver, an American Airlines flight to Dallas was cancelled because it was too hot.
Bro has been in an airport/airplane longer than his own house at this point ☠️
The worst airliner in America has to go to Frontier and Spirit Airlines. Any ultra-low-cost carrier would expect to have the absolute worst service on a flight. Also, at the least, Southwest has been taking a nose dive recently with their planes suddenly dropping attitude and widespread disruption of glitches of the crews scheduling and winter weather patterns canceled over 16,000 flights.
Why do people always say American planes are so bad? Every time I go on one, the customer service is always really nice, they have good food options, comfortable seats, and smooth flights, I love Delta.
@SanFranGiantsFan do you have to complain?
Hey Eric can we see some reviews on more Asian and African airlines such as Sri Lankan Air, Ethiopian airlines, and many more
I fly American all the time. I have never had any issues and I know a lot of others who use them. Frontier and Spirit are the most unreliable. American is for sure not. Also they literally said the 2nd flight was also delayed for weather this time.
I personally have good and bad thoughts on American. The reason the plane was so loud was because you flew a Bombardier (CRJ-900/700) which is a loud aircraft. And you flew in Winter in Chicago. That is why it is so cold.
I would be crying if the legroom was horrible and the seat uncomfortably 😢
Nobody in their right mid would transfer in Chicago during the winter months. The reason why is because majority of passengers bring there own personal entertainment devices Cellphone, tablet, laptop computer
Erin domestic flights don’t have back seat screens. I’m surprised you don’t know that
Weird how this works… if you fly on the biggest airline in America, it’ll have bad reviews. It has so many bad reviews because of how many flights they take. American is one of the oldest and most popular airlines, so yeah, they’ll have bad experiences. Also, relating to your remarks about Boeing, it’s kind of the same thing. Being the leading commercial airliner producer in America, there’s a higher chance of problems happening. It’s like a 2-engine plane vs a 4-engine plane. You’re more likely to have an engine problem on the 4-engine plane because there’s a higher chance of something happening to something of a higher quantity. So when Boeing produces around half of the commercial planes in the world, there’s a higher likelihood of something bad happening to a Boeing.
I also have flown American Airlines my entire life and have racked up over 8 million miles. I have NEVER had a bad flight in all those years and have many stories to tell about the Amazing customer service and in flight service they have provided. I can’t say the same for BA. Years ago I treated my daughter and flew her first class to Argentina from the UK, but her so called lay flat seat was broken and would not recline at all. BA didn’t care and refused compensation, the best they would do was just a VERY small discount on my next BA flight. Obviously I never flew BA again and went back to trusty AA where the service was better in coach than BA in first.
American Philly-ORD, ran out of food, plane dirty, bad service. Did I mention this was FIRST CLASS? So far away from the "AstroJet" era ...
You should fly MEA (Middle east airlines) They actually have really good airplane food, and the economy seats are as big and comfortable as American airline’s first class
W man finally new video!!
more to come!
@@ericstrukhey can you see who's better finnair or norwegian
14:07 “in the back of the seat you find the safety pamphlet, which is important because it’s a BOEING” 😂😂😂 shots fired, man down!!!
Once you (as an American) have relocated overseas and experienced foreign carriers, you realize how bad the American Airlines have become. Flying internationally, it is best to avoid American and United. Delta does slightly better but still doesn’t compare to Singapore, JAL, etc.
you have to gate check your bag on all CRJs on all airlines in the US. It is an FAA rule. You can always check the bag at the gate for free if you dont want to do the gate check vallet service and get it at your final destination. Be happy they gave you a hotel room. hotel rooms are on a 1st come 1st serve basis. When they run out they run out.
Eric, how long was your stopover? Because if you have a connecting flight you would need 3 hours
Fun fact: Your first plane, a CRJ-200, was built in Montreal
I've never had any problems with American. Every time I've flown, i get lucky, and my carry-on gets to be switched to a check bag for free of charge.
Your video's are extremely good. Good Job
It seems that there are two major problems - 1. keeping on schedule and 2. comfort of the seats.
Parents : Do you want to take American, United or Delta.
Me : How much do they cost?
Parents : United is 1,000, Delta is 1,300, and American is 900.
Me : Okay. United.
Parents : Why?
Me : This video explains why.
13:58 A safety pamphlet which is important since this plane is a Boeing
The technology has been with us for over 75 years. What do you think takes your bank deposit in a split second to the teller in the bank drive through?
I took a shot of rum every time you said "super". My liver hates you.