I believe an update may be necessary for this video. I used your videos to assist me with my exam and it was very helpful. I was able to score an 8, but for my profession I require a 9. English was never my strongest subject in school, but as a native, I am frustrated by the levels.
Dear Sir or Madam, My name is Mary Ann Ong, And I am writing you this email for the reason that last October 23 I was visited in your restaurant and had a tremendous experienced. I bought 2 hamburgers and while eating it I smell something bad. As I look and check it I saw a dead rat in it. It was so disgusting and I am about to blow my stomach as I swallowed some of it. I hurriedly go and look for your staff as you were not there at the moment to talk to. But unfortunately, the crew that talk to me was very arrogant and accusing me that I was the one who put the mouse in it. I really feel sorry about this situation that instead of doing some actions about this they just left me like that without any words at all. Actually this is not the first time that I visited your place to have hamburgers. And I know that your restaurant has a very good reputation and I don’t want to ruin it for complaining somewhere. The food was disgusting and that I could get sick or poisoned me. And your staff had a very bad attitude and was so arrogant. But then, I am still considering that you will do something about this. I want a full refund on my purchased and I also want a discount in my next visit. I am looking forward for your immediate response. Sincerely, Mary Ann Ong
Hey Mark, Thank you for everything bro I got L7 W7 R9 S7, honestly, I don't know how this happens :D I thought my reading is bad but I got 9, Anyway, it was a really nice journey around your materials I will give another try after the new year still looking for 9.9.10.10 regards from the other side of the planet. Ibrahim
Hi Mark! It's a very useful video! As I see in comments that had been written before, you helped several people, and it's awesome! In relation to your homework, unfortunately I haven't enough time to do it, because it's almost night. Maybe I will do it later. Although a hypothetical situation with a mouse in a meal seems very funny. Best wishes, your subscriber!
Dear Sir, I am writing this letter to express my dissatisfaction with an unsatisfactory incident happened at your famous restaurant. It was late in the evening on Saturday, when I thought of grabbing a hamburger for dine in. Though the service was quick, but I found a dead mouse inside the burger and was extremely disappointed. Being a regular customer, I was disgusted and straight away complained to the cashier. Firstly, the cashier asked me to wait for 10 mins as he was busy serving other customers. After that while discussing about the problem, he never bothered to listen and instead accused me of putting a dead mouse inside the burger so that I could get a free food. It was disheartening to be blamed by a cashier and not only he denied refund, but also refused to repeat my order. You are one of the most trusted restaurants in our area for 20 years and usually your service is impeccable. Before posting my concern on social media, I thought of reaching out to you, and I highly suggest you give me the refund and train your staff to treat the customers fairly. Moreover, being a loyal customer, I would be expecting some kind of a gift card for my future visits. I hope you consider this situation as your utmost priority and respond to me immediately. Regards, name
Hey mark… Kindly start your every class with a sound u used usually that is…. Oooooooo. Its really a energetic sound to start a study class. Love this bro.. Infact great job mark
Wow a great teacher with a amazing technic of teaching. you're just awesome thank you so much for your efforts you're doing for us. I appreciate it. and so happy now I can write email.
How was the book? May I ask what was your score on the writing part, and what could it be without reading that book? I wonder if it helps or not. I want to take an exam in near future.
Nothing that I wouldn't know. Hoping for further connections in this matter. Thanking in advance. When in need the adrenaline often kicks in to help us find the right expressions. 👍🏻
Mark, your videos are terrific, really helpful and explanatory. Writing in English is one of my strengths :) Do you know if I will get negative marks if I go over 200 words (the limit for this test)?
Thanks so much! 😃 I don't think you'll lose marks, but I'm not sure. It's probably better to have 150 words of good writing than 300 words of average writing. Haha
I have a small doubt can you help me with this? In the celpip writing task can we have the facility of viewing the right spelling by clicking right click on the mouse anything as such. It will help in underlying the mispelled words but will it be having the options of spellings, so that we can choose the right one?
Hi, Mark, I joined to your channel few weeks ago. I have been watching your videos for two weeks. I'm going face the CELPIP test soon. You are doing a great work. You explain simply in a way that we can understand and learn very important tricks to get high score for each section. Thank you very much and wish you happiness.
Hello... thank you very much because it help me to pass my celpip exam. I watched your videos for more than a month and its help me a lot. Thank you and God bless!
Hi Mike, This is in regards to our most recent visit at your restaurant, unfortunately you were not there at that moment of time so I thought it would be best to write you and give you the feedback. I was at the restaurant with my friends who are visiting my school for their international culture program. Some of my friends were asian, middle east and some of them were from USA. As soon as I reached with my friends, I was given “that” look from the workers who were currently working at shift. I told them that we were group of 7 people and would like to have place where everyone is comfortable. Rather than giving us a comfortable sitting arrangement or a round table, they gave us the corner seats by arranging two tables together which was discomfortable. I saw another group coming after us were given a round which looked to be more comfortable than ours, which was very “alarming” for me. After being seated,I suggested my friends the famous curry of your restaurant and they were happy to order as per my suggestion. As we received our food, the food wasn’t warm and also a little bit distasteful. Immediately, I reached out to our waitress and explain her the problem with our food. Rather than listening to our problem, she was quite rude and told us this is what they have got for us, either I can eat or pay check and leave the restaurant “AS SOON AS POSSIBLE”. After hearing this, I thought she might be having a bad day so I tried to calm her down but she wasn’t listening to any of us and was just being irrational at that moment of time. Without wasting our time, we paid the check and left. I had never this problem before, me and my family have visited this restaurant so many times. I don’t understand what was wrong at that night but definitely I would like to give you some solution on this. I believe you should train the workers on how to be professional, I respect everyone has their ideology but in a working environment its best to be professional. Also, you can try to make them understand that they are not representing as waiters but they are also citizens of this country who should be welcoming and friendly to everyone who visits them. I believe training them on aspects of being professional, humble and polite would definitely help them. At last, I am also attaching the cheque for that night which will give you the details like who was our designated waitress, our date and time of visit. If you need my any help in sorting out this matter, I would be very happy to do that. Looking forward to have a more positive experience next time. Best Regards, Rahul
Dear Mark, I want to purchase your CELPIP books. I tried in your website, but I am not able see option purchase as soft copy. Please update how to purchase your speaking and writing book as soft copy.
Thanks for the video Mark, this is very helpful. However, I noticed you typed "January 25" not "January 25th" and "p.m" instead of "p.m.". Are all of the typing style acceptable?
You're welcome! Thanks for pointing out my mistakes! 😅 Honestly, I don't know how they mark the exam, but if they deduct points for those things, then most native English speakers would fail the test. Haha
Dear sir/madam, I am writing this letter because of my embarrassment and dissatisfaction that I experienced in your fast food chain last 2 days ago. I went there in your placed to ate for my lunched and I didn't expect the situation it would happened. I always there to ate because I really like your food and the services you offered but during that time that I came in it was my unlucky day it's a disaster day. Around 12:30 in the afternoon when I enter in your fast food , there's a lot of people because of lunched break time and I full in lined for almost an hour to ordered my food. When the timed that I ordered your crew is so mad at me the tone of his voiced is so rude. I picked to ordered a combo hamburger with fries and drinks. Then after I ordered I found my seat and they served my food in the table where I am setting down.When the time I started to bite my food the person besides me he noticed that my hamburger was a dead mouse inside. My hungriness suddenly disappeared I drink my soda and right away I stand up and I went to the counter and I asked nicely the cashier why your burger that you served to me is liked that. I showed them the food with a hairy dead mouse spread. He responded that I am the one to put that mouse inside. I think it's not a nice attitude that he is accusing me, so many people who witness the incident and they also embarrassed to your employee. one thing is that I am so hungry why I should put that inside. I'm not insane to do that harsh act. I hope you understand my situation and pleased do some steps. Can you please make a full refund for the money that I payed. One more thing I can advised pleased tell your employee that they make organized and treated so nicely their costumer and ans. them in a well mannered behavior. Hopefully you can add some crew member services during the peak hour period. Hopefully next time when I visit in your place it will won't happen again the same scenario and also I expect that there is an improvement in your services. Regards, Gin please correct my work. thanks
Hi sir Thankyou for the all celpip videos But one thing is When ever your Showing on board on that time starting words are not be displayed thats the we are not getting sentence properly so please show full board whatever written on board I am extremely sorry For any rong comit Thank you
Hey Mark, Wanna ask one thing.. In formal and informal emails, do we have to write 'Regards' only? Or we can write yours faithfully/sincerely too. ? Is there any difference b/w ielts letter writing and celpip email writing?
Hi! 😃There is no difference between IELTS and CELPIP writing. Sincerely and Yours faithfully are very formal. Personally, I never use them, but you can use them in formal letters.
Great tips! Thank you very much, Mark! Could you make a video to teach us how to write a good resume so we could find better jobs, please! That would be awesome! I can't wait to see it. Thank you again and God bless you.
Hi Mark ! Does your writing book on the website includes only 20 questions and answers ? I am planning to buy writing and speaking books. Can you please help ?
Hey I will be taking test next week! I just want to know that do we have to write date or address n subject Or we just have to start directly from “dear sir” ??
Dear Sir/ Madam, I am writing this email to express my dissatisfaction with a bad experience that happened at your restaurant. Yesterday, I went to "Salou" with my friend for lunch. After a half hour of waiting, we were seated. We ordered your new hamburgers with french fries. It took a long time to get our order. I opened my sandwich to add some ketchup, then I saw a small dead mouse between the burger and the bread, that let me through up, then I called the waiter to explain what is this and how this happens. When I complained about the dead mouse in the burger, the waiter refuse to accept that they did a huge mistake, not only this but also accused me of putting it myself, what a big shame for the restaurant. I am sorry to say I will not return to your restaurant again and I will not give it another try. I want a full refund of the amount I paid that day. Hope you understand. Looking forward to your response. Regards, Amani
Thanks for the breakdown of tackling this question. Appreciated!! If you don't mind, I would like some feedback on the written answer below. Dear Sir or Madam, I am writing this email to express my dissatisfaction with the experience I had at your restaurant. Yesterday, May 24th, I visited your restaurant along with three of my friends. It was the birthday of one of them and we decided to treat ourselves to dinner at your restaurant. We arrived at the location around 7:35 p.m and noticed there was only one seat available. We did not want to order take-out so we decided to wait outside for additional free seats. After 20 minutes, a family vacated their seats and we went in and took the seats. We ordered some hamburgers for the four of us along with fries and drinks (combos). It took another 25 minutes to receive the orders due to delays. The cashier had inadvertently left out our orders as she busied herself with a customer's complain. On receiving our orders, we said a few jokes and made a song quietly for the celebrant. The celebration had just begun, we thought. I unwrapped my hamburger and I noticed a dark spot just above the cheese. I then separated it and found a dead mouse laying in the hamburger. It was a very devastating experience. Our cheerful birthday jokes quickly went on to become morbid. I approached the cashier to explain my discovery hoping for some apologies and replacement. Instead, she disregarded my complain and accused me of planting the dead mouse in the hamburger just to make them (the workers) look bad. She did state that she won't be having any such mischief. I felt embarrassed. I tried to press a bit further to get her attention but she seems convinced that I planted the dead mouse and wouldn't even check with the back staff to notify them of the appalling situation. We left the restaurant feeling a mix of disappointment and embarrassment. We had hoped for a fun evening at the restaurant we had high regard for and love to visit. I would like a full refund of my (one) hamburger, a discount on the next visit, and importantly, an apology from the restaurant. I look forward to hearing back from you. Regards, Hersen
Hello Mark, i did an ilets exam & my scores were 6 in reading & 5.5 in rest of bands, & im thinking to go for CELPIP, but i need to achieve 9 in all CELPIP bands for immigration purpose do u think its easy to accomplish this ?
Dear Sir or Madam, I am writing to you to express a concern regarding a situation happened in the restaurant. Well, yesterday as usual weekend days I and my children went to the restaurant after watching a movie at the cinema next door, we ordered our favorite burgers and fries and we started eating, suddenly Mea my young daughter said papa there is something in my sandwich. I opened the sandwich myself and we found a mouse inside !!! Sadly, I could not find the restaurant manager. in the end, I reached the cashier guy I showed him everything but he didn't believe me and he started abusing us that I put that mouse myself in the sandwich. as evidence, I've taken some photos for the sandwich showing that died mouse was cooked and a part of the burger slice. I would like to receive compensation for that incident and the harm of my young daughter feelings, otherwise, I am willing to file a legal case against your restaurant and I will post the photos on all the social media channels. kindly find the attached photos for more information. I am looking to hear from you. regards, Mark
Dear Sir or Madam, I am writing you to express my dissatisfaction over the bad experience I had at your restaurant. The diner is very popular in town so me and my friends went there last Friday to check why people kept coming back. Firstly, I was really excited to take my first bite of the hamburger however, it felt like I was chewing minute bones that I thought was part of the recipe. After some time, I smelled fresh blood so I thoroughly checked the patty and found a small rat in it. I felt ill knowing I have eaten the mouse's head so I immediately complained but, the situation was aggravated by the staff who put the blame on me saying that it was part of our scheme to destroy their reputation. I asked for a manager but no one was available so we left without a resolution. Unfortunately, I will not go back to the restaurant again and I will not recommend it to others. May this incident be a lesson for you to train your staff about good customer service and to improve the diner's sanitation. I am looking forward to your response. Regards, Angelica -Much love from the Philippines! ❤️Thanks for your lessons!
Hi mark! Is there a deduction if we go over 200 words? I want to ask if you're also checking essays? Thanks! I want to hear your feedback as I need to get CLB 9.
Dear Sir or Madam, I am writing you to regarding the incident I had in your restaurant. It happened two days ago when I had a dinner with my family. For one thing, I ordered a hamburger and it was served with a dead mouse in it. When I tried to get my first bite, I smelled something odd about the hamburger so I opened the top bun to see what was wrong. That was the time when I found the dead mouse. I could not believe the cook could miss something like that until it was delivered to us. For another thing, when I furiously complained about it to the cashier, she denied it was the restaurant fault and accused me instead. This is something unbelievable. I saw the dead mouse with a same burnt mark as the patty which mean it was the cook fault. I debated with the cashier for about fifteen minutes and she would not apologize. I was so disappointed with the experience so I expect the restaurant to give me a full refund and a proper compensation. I also expect the cashier to apologize to me personally. I look forward to your response. Regards, Kris
Hi Mark, I am going to retake my CELPIP exam on March, and I need your advise about how to get high scores. My previous test scores were 7 in all topics except the speaking I got 6 :( Therefore, I need your usual valuable advise. Moreover, how I can answer the reading part properly especially reading the article part. Thanks in advance.
Dear Sir, It is with deep regret that I write to you to inform about my terrible experience at Burger King by the Wellington Street recently. My friends and I visited it on the eve of my friend's birthday. We ordered hamburgers and sat in the vacant chairs. I was eager to have the burger since I always liked the Burger King's hamburger. I took the first bite and felt that the burger tasted different than usual. So, I just checked the burger and was shocked to see a dead mouse instead of the patty. I immediately went to the counter and explained the situation to the cashier. He reluctantly listened to me and accused me of putting the dead mouse beneath the burger and rubbed it off it as a cheap trick for a free burger. That statement just annoyed me. Without much fuss, I returned from the restaurant, very much agitated. I always enjoyed visiting burger king but this incident changed everything.I am not expecting a refund or a discount on my next visit, but a genuine apology from the cashier so that I keep enjoying the hamburgers at Burger King. I am awaiting your response. Regards, Ravi
Dear X, I have visited your restaurant last Friday with my family and unfortunately did not have a great experience which forced me to write this email. While ordering the food, we made it clear to the waiter regarding the allergic condition of my father and asked about the contents of different foods. We realized that the waiter was not sure about the contents and had to get this information from the kitchen, which left us waiting for 10/15 minutes more. Once we were done with our starters, we again had to wait before being served with the main dishes and to our surprise we found those extremely cold. Moreover the condition of your washroom was also unhygienic during that time. I understand that Friday nights can be crazy sometimes and would like to suggest you to have more waiters available which would reduce the serving time. Also I believe you should start educating your waiters more about the food you serve which would definitely reduce the risk for allergic people. You could also assign one of the waiters to keep an eye on the washroom (rotate this duty if you must) to keep it hygienic all the time! I hope you would take these suggestions into consideration to ensure better experience for the customer. Regards Y
I need to improve my writing and speaking. My score was 12-12-8-7 (R-L-W-S). I am going to follow you tutorials and check the materials available on your website! cheers....
I had a question on an exam, it was like this: you work at a bookstore and your supervisor is giving you hard times, you now want to write an e-mail to the manager tell him your situation and want would you like him to do for you. I was unable to think of any hard time about a bookstore supervisor could give me. I got a really bad mark on that exam.....
Sorry that you got a bad mark! What did you write? Maybe you could say: Dear Manager, I recently started working at your bookstore, and I'm trying to learn as fast as I can. I just wanted to bring one thing to your attention. The supervisor is giving me a hard time when I make mistakes. For example, I put a book on the wrong shelf and he yelled at me. I felt so hurt. I think new employees need to be encouraged and supported while they learn everything about the job..."
I wrote that I couldn't do a English & French catalogue because I don't speak French at all, but the supervisor insists. But thank you so much for the suggestions, I just realized that I could just write about little things, it doesn't need to be so complicated.
Another suggestion that could be made is this: I remember meeting the other supervisor that works in the evenings, he appears patient and more accommodating with new employees. If possible, I would appreciate that you change my schedule to evenings so that I could work with him.
Hello Mark, Thank you very much for making videos on CELPIP and also taking the time to review your viewer's responses. I would highly appreciate if you could kindly review my response to the HW you discussed below. Thanks and Regards, Karan ================================================================= Dear Restaurant Manager, My friends and I visited your restaurant on April 2, at 8 PM. We were very excited to dine at your restaurant, as your restaurant has earned a good reputation in the neighborhood. Sadly, I will not be able to say the same. For one thing, there were many issues related to the food. The hamburger I ordered had a weird smell on the first bite. Upon lifting the bread, I was shocked to find a dead mouse between the cheese slice and patty. The fries were soggy and too salty. I immediately called for our server, who then directed me to speak to the cashier, Smith. My experience with the cashier was more saddening than the above incident. Mr. Smith was extremely rude to blame me for putting the mouse in my sandwich. I found this behavior highly unacceptable and unprofessional. When I asked to speak to the manager, I was informed that you were on your weekly off. To apologize to me, I would appreciate that you give me a 100% refund on my bill and kindly encourage your staff to act responsibly and professionally. I look forward to hearing from you. Sincerely, Karan
Dear Sir, I am writing you to express my dissatisfaction with the experience I had at your restaurant. On June 15th, I went to your restaurant for lunch. I arrived at 1:00 p.m. and waited for my turn. Finally, the cashier took my order and told me to wait for a few minutes. I sat down and began talking to the person sitting across about the hamburger that I had ordered. It was at least 20 minutes when the cashier called me to pick up my order. I took the order to my table and suddenly noticed a tail coming out of the hamburger. I was startled and immediately took the order to the cashier and told him about the dead mouse inside the burger. Without taking a look, the cashier became furious and began accusing me of putting the mouse in the burger. I asked about talking to the manager, but the cashier outrageously denied your presence. I left the restaurant extremely disappointed. I know the restaurant has a good reputation. I suggest you look into the matter and think about changing your staff. I would like a full refund of the meal I had. I look forward to your response. Regards, Jas
Dear Sir Madame, Ive Just Visited Your Restaurant to Avail your Tastiest Hamburger but Suddenly Something Went Wrong. When iam About To It Eat The Burge i was Shock when i found out that there was a dead mouse on it . When i go back to the Counter to Tell whats Wrong With My Food Your Staff Accusing Me that iam the who put on it. I knew you have a good reputation on your restaurant so i hoping it wont happen again Iam looking forward from your Response. Regards Jhe
Dear Sir, I am writing this email to express my dissatisfaction over an experience that happened at your restaurant. On January 25th, I went to ‘The Street Junction’ along with my friend for lunch. After a twenty minutes wait, we were seated. We were quick to order hamburgers with fries. It took a whopping thirty minutes to serve our order. When I took my first bite on the hamburger, I felt something of unusual texture in my mouth. Immediately pulling it out of my mouth, I was taken aback to see a small dead mouse beneath the burger patty. I spotted our waiter at a distance and summoned him. When I complained about the dead mouse in the burger, not only did he refuse to accept their fault, but also accused me of putting it myself, to badmouth the restaurant. It only resulted in some more chaos, and it was not long before I left the restaurant after paying the check, upset about the incident. I know your restaurant is reputed and I would like to give it another chance. I want a full refund of the amount I paid that day, as well as a discount on my next visit. Hope you consider. Looking forward to your response. Regards, Sia
I'd like to tell you really story : Dear, president of cafe the "Ave Maria", On 20th of January we went at the cafe on Sunday at 2p.m. We ordered a halibut with the vegetables etc. After a while a waitress brought us something. On the plate was a carp. For our question:"Wow that's no the halibut! 😊". The waitress was gone to a kitchen, when returned she said:"It's the halibut". We thought, the situation was going to be interesting😞. Mmm...😟 we said again:"Why you don't be agree?!". She called a cook. Came up to us a confident woman and said:"It's a halibut, that was changed for special author's preparation". That was the highest degree of arrogance! That was equally to said to black is the white!! We answered:"OK! How do you think, if we'll give its for inspection😊?!". She:"That's you rights" and was gone. Unfair and rude! The inspection was confirmed our suspicious, although won't need for it. A meeting of old friends was spoiled. My friend lost the time, while the fish was given to analysis. Now I am writing this email, its waste of time too. A week after the incident the money was returned. But a main question is - how don't let those actions again. The case must be considered in the team. We hope, this message have contributed to the improvement of the service in your field. We are sure of the success of your team. With friendly intentions Nora, Alima.
Dear Sir, I am writing this email to show the dissatisfaction I had when I visited your restaurant ‘Little Ham Burg’ with my family. It grieves me to tell you that it was the worst experience I ever had. We had ordered two hamburgers, two fries and a bottle of water. After taking a bite of the hamburger I found a dead mouse in it. I felt like puking but controlled myself. We called the restaurant staff and complained regarding the distress. They asked me to talk to the cashier, as he was in charge in the absence of store manager. When I told him about the mouse in the food he started yelling at me and started behaving frantically. He said I am the one who put the mouse in the hamburger, which was served to me. I want you to take an immediate action regarding this matter. Otherwise, I apologize profusely to say that I will complain about it in the food and safety department. Regards, Tom Mark its really helpful to watch your videos. please give your comment as it's my first attempt.
Dear Sir or Madam, I am writing to you to express my dissatisfaction with the bad experience that I had at your restaurant. Last September 29, I went to your restaurant to ordered one of the famous hamburger that you have. I was very disappointed with the hamburger that I bought at your restaurant. In the first place, I was so excited to eat that because that one is my favorite. Sadly to say, when I bit while eating my hamburger, I tasted that there are something wrong with it. And when I checked my food I saw that there's a dead mouse on it. I was shocked when I saw a dead mouse on my food, so I decided to talk to one of your staff and tell about my concern. But while I'm explaining my complaint, instead of listening to my complaint, she accused me that I only put the dead mouse on my food to ruin the reputation of your restaurant. I told to your staff that I wanted to talk to the manager, but the manager was not there by that time. I am sorry to say, but I'm not going to go back to your restaurant because of this bad experience with the the food and with your staff. I am looking forward to your response, Regards, Aileen
Hello Sir, I am writing this email to express my dissatisfaction regarding my visit for the dinner at your restaurant.I booked the table online for the dinner with my family for my birthday event. Thus, at first when i ordered the food for our dinner the texture of our meal was not normal it looked like pre-made and tasted like freezer burn. Then, i called the server and complained about the food he took the food back told us that he will be charging us for the food as per restaurant policy. Secondly, my younger daughter had to go to the washroom but she could not use the washroom as the sanitary garbage was all over the floor. Thirdly, After being through all this i requested to talk to you but they told me that you are not available right now as you are having a conference outside the hotel. I hope in the future the quality of your food and service will match up the quality your hotel promises. Sincerely, Johny
Can you review the below ----------------------------------------------------- Dear Manager With positive reviews and feedback i have booked the reservation in your place to enjoy a quality time with Wife on our first wedding Anniversary .Though the restaurant was not close to my location, I booked over the call to make it one of the memorable day. The restaurant was Jam packed and the waiting time was more than 30 mins.I was totally disappointed for this welcome experience after a long travel to that location .There was no designated person to take care of the waiting list which in turn created lot of difficulties. Once we moved in to the dining area, we preferred to order authentic Indian food on that day knowing the specialty of the restaurant. The Rice was half Boiled and the non veg items were not well cooked .We requested them to change the food but all request went in Vain. I tried to reach to the restaurant manager to discuss the matter .Unfortunately he was on leave.So I thought of speaking to him over the email/phone. Request to look in to this matter with priority and waiting for your prompt response to resolve the matter. Thanks
Dear Sir or Madam, This email is in regard to the service I had received at your restaurant. On 25th June, I took all my friends to your restaurant for my birthday. We arrived at your restaurant at 7.00 pm and everyone admired the ambience in the restaurant. I was about to take a bite from the meal I ordered but suddenly I felt the irregular shape of the burger caused by the presence of mouse. Everyone in the restaurant were shocked and left restaurant immediately because of this carelessness in the cooking department. Another thing which is even more unappealing is when the cashier accused us of putting the mouse in the meal. This was really frustrating for everyone and we had pay for the food and mistake we never committed. We left the restaurant extremely unsatisfied this time. I know your restaurant has a good reputation and I want to give another chance. I would like you to take the right action on the cashier who argued with us. I would also like to get the full refund of the meal we had that day. I look forward to your response. Thanks & Regards Abhijith
Dear sir or madam I am writing this mail to inform you about the terrible experience I had at your restaurant on my last visit. On March 15, I went there with one of my friends to enjoy my interval at work. We arrived at 1520 and ordered for 2 Hamburgers and beer. We received the ordered food after 30 minutes. When I opened my hamburger, to add some mayonnaise, I found small dead mice inside. I felt so bad as I am one of the frequent customers at your restaurant. My friend has also witnessed this incident. I called the person who served the dish, but he did not give me any response regarding it and told not to overreact. I went to the cashier as you were not present at the store. It was also disturbing and equally surprising that the cashier accused me of placing the mice inside the burger even before listening to my complaint. I felt as embarrassed as I was insulted in front of the other visitors of the restaurant. As my friend recorded the event on his phone camera I have evidence regarding this incident. I would like to remember you that a person like me, who daily visit your store, would not try to humiliate you by doing such thing. I would like to have a written and verbal apology from your staff, otherwise, I may have to take this issue to the competent authority with all evidence I have. I would also recommend you to have a deep analysis on this issue as it may affect your company’s reputation. I look forward hearing back from you Regards Prasanth
Dear Sir or Madam, I am writing you to express my dissatisfaction with the experience I had at your restaurant. On February 25, I came to your restaurant to order lunch. I arrived at 1 p.m and ordered a hamburger with french fries and a 20 oz cup of soda water to go. The weather was great so I decided to have my lunch in a nice park that is located near your restaurant. The cashier was friendly and nice. I made my order, the order was made on time, I picked it up and went to a park to have my lunch. As soon as I reached the park I set down on a bench and opened my meal. When I opened the hamburger, I saw a dead mouse laying between burger bun. I did not expect that at all. The situation shocked me, I was in the heat of passion and there was no limit to my surprise to comprehend the possibility of what just happened. I immediately went back to your restaurant to complain about my order. When I came back to your restaurant and showed the burger with the dead mouse in it to the cashier, she said that I did it myself and it is not the restaurant’s fault at all. I realized that she was not the right person to talk to, so I asked her to call the store manager. The store manager was not present that time and this is the reason I write this email to you right now. I was extremely disappointed with the experience I had. I would like a full refund of the meal I had. I look forward to your response. Regards, Oleh
Dear Sir or Madam, I am writing this mail regarding to food and service qualities of your restaurant. On last Sunday I went to your restaurant along with my family, We ordered some food items i.e Noodles, Chicken Burger, Pizza. I am quite happy with the two items except the Noodles, because it was so spicy and it was not looking fresh, so we could not have that. Also I am not happy with the service of your restaurant, I ordered my food at around 2:00 am and I was assured that I will get it within 10-20 minutes, but I had to wait for more time and when I asked for this delay, they did not have any valid response on it. I feel, you should improve your services and food qualities, I suggest you to ask customer about his choice when he ordered any item and you should have a feedback process for the customer as well. Regards, Sumit
Dear Sir, I'm writing this email because I have dissatisfaction about your restaurant. on July 20th, I visited your restaurant with my friend.As soon as we went restaarant, we were treated badly. The server didn't guide us to seat quickly, so we waited a lot and we ordered too late. Even it took a very long time to recieve food. After I received hamburger and first bite, I felt weird. So I spit out of my mouth. And I could see something small grey stuff. My friend checked what it is, and he said "it is a dead mouse". So I complained about mouse to cashier, but cashier said " we cannot make mistake like this". And he accused me of putting in it. So I felt rude. Before I visited your restaurant, I heard your restaurant has very kind servers, and very clean. But I don't want visit your restaurant anymore. So I want refund all of my pay and reeducate all of employee. Looking forward your response. Regard. HJ
Dear Mr.Tim, I am writing this letter to express my dissatisfaction with respect to the food ordered &services received in your restaurant. On January 20th, Myself and my family was at your restaurant and ordered hamburger. After 30 minutes wait, the hamburger was served to us. However, we felt awful after seeing a dead mouse inside one of the hamburger. In addition to that there was some stench emanating from the food. My child started to feel vomiting after seeing the dead mouse inside the food. When we went to cashier to complain about the same, he was very arrogant in his behavior. Also, he accused me of putting a dead mouse inside the hamburger and started to shout at me. It was so embarrassing, and I felt very disappointed with the way he treated customers. I know your restaurant has some good reputation in this area, hence I would like to provide you a second chance . I would like a refund for the food we had and apologies from your cashier. I hope you will look in to the issue as soon as possible and looking forward to your response on the same. Thanks, XXX
Dear manager. I am writing you to express my bad experienced that happened in your restaurant. On april 20 at around 3:00 o’clock in the afternoon I visited in your restaurant with my friends because I knew that your restaurant the hamburger is the very famous and huge restaurant along the city proper. But I am very disappointed when your server brought a hamburger on my table and when I saw that their is a big dead mouse on my hamburger and really through up that time but I control my self because their is a lot of people eating around that time so I try to explained what happend to your cashier but she did not listen to me she insist me that I am the one who put the dead mouse on my hamburger that they serve me. However I try to calm down that time because I am a professional person.So I left your restaurant with my friend with a very sad day for the first time I had experienced in my life. I accept your apology but I am very upset to your cashiers because she is very rude to me..But I would like a full amount that I spend or you can give me a discount in my next visit. Regards, Mary Thanks mark for helping me to improve my english language
Dear Store Manager, I am writing to complained about what happen last night between your Cashier. He accuses me for putting dead mouse in my ordered Hamburger.
I went in your restaurant and ordered a hamburger. Unfortunately, the hamburger had a dead mouse. Then I immediately complained and ask your cashier to replaced my order. And she refused to replaced it, instead she accuses me of putting a dead mouse in it. In my part, why I will put that dead mouse in my own food? Is I’m out of my mind to do that? So I left in your restaurant that I am so angry with what happened. I want to call your attention to what happened last night for you to check your quality control or kitchen area and to do some pesticide to enhance your food processing and food quality. Looking forward to your response to this matter. Regards, Rachel
Dear sir or Madam, I am writing you to express my dissatisfaction with the experience I had at your restaurant. On January 25, I went to your restaurant and ordered a hamburger. I was happy when I got the hamburger for I like the hamburger in your restaurant. However, I saw something weird in the hamburger. It was a small grey stuff. Finally, I realized that it was a dead mouse! It was so disgusting that I almost threw that hamburger away. Other people among me were shocked. They could not believe what they saw. I brought that hamburger to the cashier and asked for refund. However, the cashier was very rude to me. He said, "It has never happened before. You must put that mouse in it to cheat us. Bring that mouse and get out of our restaurant!" I was very angry at that moment but I could not find you, for people told me that you were on vacation. I left the restaurant extremely disappointed in the experience. I got the numbers of several eyewitnesses and they can prove that my word is true. I love this restaurant and I used to have my lunch there, so I would like to give it another chance. I would like a full refund of the hamburger and discount on the next visit. I look forward to your response. Regards, Luke (232 words)
Dear Sir, I am writing this email to show sever dissatisfaction and to complain about hygiene conditions of your restaurant and staff behavior to customers. As xyz branch of your restaurant in near to my office, during my lunch time I went to restaurant to take any snake because that day I was so busy. When I reached to restaurant that time on counter there was no one to take order from me. After long wait someone take my order. I order one large size chicken cheese burger along with drink. When I saw from counter inside the kitchen that there was lot of garbage, which was not removed. After 10 minutes I received my burger and drink then I rushed towards any table. I just open my burger to put sauce suddenly I became shocked. There was I small long tailed dead mouse inside my burger. I had never seen this type of scene in any restaurant before in my life. After that I showed this burger along with dead animal to cashier and then by his words I got another shock because he told me that this mouse I putted in the burger just to complain. Then I did not stay one minute in restaurant. As your restaurant in famous in our city due to that I don’t want to leave you, I want to give second chance so as for compensation, next month I will celebrate my birthday party with 10 family members and friends. For this party you should provide me free food for 10 persons. I look forward to your response. With regards, Touqeer Ahamd
Dear manager, I am writing you to express my dissatisfaction with the experience I had in your restaurant. Last Friday, I took my girlfriend to your restaurant to celebrate her birthday. The restaurant was busy; we had to wait for 30 minutes to sit down. The waiter came, led to our seats and brought our drinks: 2 pops. However, he took 25 minutes to bring our hamburgers. When I bit my hamburger and looked at my girlfriend's, I noticed a tail in her sandwich and asked her to stop eating it immediately; I took her plate and showed her sandwich to the restaurant cashier with a dead mouse in it. He told me he did not know where it came from and insinuated that I would have put it in the sandwich in order to not pay for my order. His attitude was disrespectful, and at that point I tried to contact the manager, but he smiled and informed me you would not work at the restaurant last week because you had plenty of meetings to participate. Moreover, I had to pay not only for my order, but also for my girlfriend's, which we could not barely bite them. To that end, we would like a full refund after this unpleasant inconvenience. I look forward to your response. Regards, Rodrigo
Dear Sir/Madam, I am writing you to express my dissatisfaction about my previous visit to your restaurant. I came to CELPIP Hamburger on Wednesday, Aug 5 at 3 PM with my daughters. I ordered 2 special cheeseburgers with fries and soda. However, when my order came to our table, it was a super shock moment for me and my daughters. She found a dead mouse in it! How could a famous restaurant like yours had a dead mouse in the food? Then, I made a complaint to your cashier named A, but she refused to help me because the dead mouse was not in there when she brought the food from the kitchen. On top of that, she was blaming me that I was the one who put it in my own food. This whole experience was really terrible, especially for my daughter because it has impacted her psychology. I was trying to find the restaurant manager but he/she was not there. I would like a full refund of my meal and a written statement regarding a dead mouse in my food immediately. I look forward to your response. Regards,
Dear Sir, I am writing this letter to express my dissatisfaction with an unsatisfactory incident happened at your famous restaurant. It was late in the evening on Saturday, when I thought of grabbing a hamburger for dine in. Though the service was quick, but I found a dead mouse inside the burger and was extremely disappointed. Being a regular customer, I was disgusted and straight away complained to the cashier. Firstly, the cashier asked me to wait for 10 mins as he was busy serving other customers. After that while discussing about the problem, he never bothered to listen and instead accused me of putting a dead mouse inside the burger so that I could get a free food. It was disheartening to be blamed by a cashier and not only he denied refund, but also refused to repeat my order. You are one of the most trusted restaurants in our area for 20 years and usually your service is impeccable. Before posting my concern on social media, I thought of reaching out to you as you are the one who could solve this problem, so I strongly suggest you give me the refund and train your staff to treat the customers fairly. Moreover, being a loyal customer, I would be expecting some kind of a gift card for my future visits. I hope you consider this situation as your utmost priority and respond to me immediately. Regards, xyz
Dear Restaurant Manager, I am writing to you in order to complain about the negative and unhealthy experience we had at your restaurant on 1st July 2019 ( Wednesday ). After hearing a lot of refreshing things about your restaurant , me and my friend decided to pay you a visit.The reservation was under the name of Kunal Verma. We had heard so much about the hamburger being delicious that we zeroed in to order the same , however after my initial bite i realized that there is something fishy about the patty and to my surprise there was a dead mouse lying inside. As you were not available at the point we presented our case to the cashier but she rather being apologetic told us that it was all planned by us in order to put the restaurant's reputation at stake. I would request you to look into the same and improve your restaurant's sanitation procedures to improve the satisfaction levels and create a "WOW" on every customer's face. To resolve the issue i demand a full refund of my dinner bill , else i would not be left with any other option but to put it on social media. I Look forward for your positive reply. Regards Kunal Verma
Dear Si/Madam, I am writing you to explain my complaint and to find a solution for the bad experience I had at your restaurant. Last Friday I came with my friend to have our lunch at your restaurant. After we ordered our two combo meals and started to eat, I noticed the presence of unusual taste. When I investigated the meat, I found dead mouse! I called the waiter to tell him, but I am really shocked of what he said. He denied the presence of such thing and accused me of putting it in the sandwich! Not only he didn’t apologize for this terrible mistake but also, he tried to push the problem away from their side by accusing me! I left the restaurant with my friend, who was extremely upset, after paying the full amounts for both meals. I know that you have a good reputation and I would like to give you a second chance. I would like to have the full amount back for both meals and take an extra meal for free as an apology from your side for the poor customer service. Looking forward to hear from you Regards, Dalia
@@MadEnglishTV what is the approximate level of this kind of writing out of 12 in celpip? It would be great help to know what to read and practice and what to not.
Hey Mark! Thanks a lot for the very clear advice of how to write an email task at CELPIP Exam! I wouldn't spend your time having you to read some 200-word email about the dead mouse in some burger I may encounter in some kind of fast food facility around the world. Now, after this lesson, I can write it quite well. You are the greatest teacher I've met! Have a nice day and take care! P.S. What is the difference between CELPIP, IELTS, and TOEFL Exams? Could you please explain it?
Hi George! CELPIP is a Canadian exam that is basically like IELTS. IELTS and TOEFL are international exams. The Canadian government accepts IELTS and CELPIP for permanent residency applications.
Dear Store Manager, I am writing this email to complain about the food quality and service at your burger café. Yesterday I went to the café with my friend in evening. I ordered chicken burger like every time. When I received my burger then I found something not right with the size of burger. Usually burger is of medium size but this time it was looking pretty much like a jumbo burger. Since I didn’t order jumbo burger thus I opened the burger and found a dead mouse beneath the chicken patty. I got scared by this sight and immediately reported this thing to the cashier. I was expecting that cashier will replace my burger immediately and take strict action against the cook. But instead in return he put a false allegation on me, saying that I put that mouse in the burger. I got extremely shocked by the cashier’s response and his behavior. I request you to take a strict action against him and also investigate how that dead mouse landed inside my burger. I would like a full refund for the money I spent on my meal. I look forward to your response.
Dear restaurant manager, I am writing this email because of the terrible incident I have faced yesterday in your restaurant. I visited your restaurant around lunch time yesterday for a quick bite and ordered a hamburger. After I received my food I took a bite from hamburger and I felt something weird. When I opened the bun I saw a dead mouse underneath the burger patty. I was shocked and called the server immediately and showed him the dead mouse in my burger. He looked at the burger and accused me of putting the dead mouse in the burger. I felt sick because of the gore situation I have faced already but servers response made it worse. I told him I am not a psychopath and asked him why would I do something like that but he said “he seen a lot”. When I asked to speak with a manager he told me there is no manager in duty. I would like to have a full refund for my meal and I would like to see that server to be punished for his terrible service and accusations. Best Regards, U.
Dear Manager of Restaurant, I am writing you this email to demonstrate my dissatisfaction with the experience I had at your restaurant. On June 20th I went there with my boyfriend to celebrate our first anniversary, because we both are hamburger fans. We arrived in the evening and we ordered our favorite double meat hamburger as we usually do. Surprisingly, my hamburger came with, believe it or not, a dead mouse in it. Honestly, I have never seen something so disgusting like that. Right away I spoke to the cashier, and I even showed him the dead mouse in my hamburger. However, your employee accused me of putting that dead animal in it. I was completely shocked after that. One more time, I explained that to the cashier, but he insisted that I did that t my own food. He was rude and at one point he raised his voice to me. My boyfriend also could not believe on that situation. So we decided to write you this note. Honestly, I am still shocked and disappointed to the horrible experience that we had at your restaurant. I know that the restaurant has good reputation, so I expect have a full refund of the money I have spent. Also, that you provide an inspection at your restaurant to prevent mouses to appear in my hamburger again. I look forward to hear back from you. Best regards, Sharon
Mark, honestly, you're the best teacher that I have never seen on earth. Thank you so much for dedicating your time for this
Thanks so much 🙏
I believe an update may be necessary for this video.
I used your videos to assist me with my exam and it was very helpful.
I was able to score an 8, but for my profession I require a 9.
English was never my strongest subject in school, but as a native, I am frustrated by the levels.
Hi
Ur lessons are very beneficial. I scored 10 in writing section in my exam last week.Thank alot
Dear Sir or Madam,
My name is Mary Ann Ong, And I am writing you this email for the reason that last October 23 I was visited in your restaurant and had a tremendous experienced.
I bought 2 hamburgers and while eating it I smell something bad. As I look and check it I saw a dead rat in it. It was so disgusting and I am about to blow my stomach as I swallowed some of it.
I hurriedly go and look for your staff as you were not there at the moment to talk to. But unfortunately, the crew that talk to me was very arrogant and accusing me that I was the one who put the mouse in it. I really feel sorry about this situation that instead of doing some actions about this they just left me like that without any words at all.
Actually this is not the first time that I visited your place to have hamburgers. And I know that your restaurant has a very good reputation and I don’t want to ruin it for complaining somewhere. The food was disgusting and that I could get sick or poisoned me. And your staff had a very bad attitude and was so arrogant. But then, I am still considering that you will do something about this. I want a full refund on my purchased and I also want a discount in my next visit.
I am looking forward for your immediate response.
Sincerely,
Mary Ann Ong
You are one of the best teacher with great technique to teach
Thanks so much! 😎
Thank you . I have learn a lot from your lessons .
Hey Mark,
Thank you for everything bro I got L7 W7 R9 S7, honestly, I don't know how this happens :D
I thought my reading is bad but I got 9,
Anyway, it was a really nice journey around your materials I will give another try after the new year still looking for 9.9.10.10
regards from the other side of the planet.
Ibrahim
Wow, great job! 😃😃That's awesome!
Hello, What have you been after 5 years? Are you a successful Canadian citizen?
Hi Mark! It's a very useful video! As I see in comments that had been written before, you helped several people, and it's awesome! In relation to your homework, unfortunately I haven't enough time to do it, because it's almost night. Maybe I will do it later. Although a hypothetical situation with a mouse in a meal seems very funny. Best wishes, your subscriber!
Dear Sir,
I am writing this letter to express my dissatisfaction with an unsatisfactory incident happened at your famous restaurant. It was late in the evening on Saturday, when I thought of grabbing a hamburger for dine in. Though the service was quick, but I found a dead mouse inside the burger and was extremely disappointed.
Being a regular customer, I was disgusted and straight away complained to the cashier. Firstly, the cashier asked me to wait for 10 mins as he was busy serving other customers. After that while discussing about the problem, he never bothered to listen and instead accused me of putting a dead mouse inside the burger so that I could get a free food. It was disheartening to be blamed by a cashier and not only he denied refund, but also refused to repeat my order.
You are one of the most trusted restaurants in our area for 20 years and usually your service is impeccable. Before posting my concern on social media, I thought of reaching out to you, and I highly suggest you give me the refund and train your staff to treat the customers fairly. Moreover, being a loyal customer, I would be expecting some kind of a gift card for my future visits.
I hope you consider this situation as your utmost priority and respond to me immediately.
Regards,
name
Hey mark…
Kindly start your every class with a sound u used usually that is….
Oooooooo. Its really a energetic sound to start a study class. Love this bro..
Infact great job mark
Wow a great teacher with a amazing technic of teaching. you're just awesome thank you so much for your efforts you're doing for us. I appreciate it. and so happy now I can write email.
Just bought your writing practice book! Booked my test for September 15! Thank you
Thank you so much! 😃😃
How was the book? May I ask what was your score on the writing part, and what could it be without reading that book? I wonder if it helps or not. I want to take an exam in near future.
Sr how can i buy your book
Thank you so much Mark for gathering Celpip material together it is very easy to study, thannnnnk you, You are Amazing
You're very welcome! 😃
Nothing that I wouldn't know. Hoping for further connections in this matter. Thanking in advance.
When in need the adrenaline often kicks in to help us find the right expressions. 👍🏻
Thank you for the information , I absolutely love you for it 😍😇
Ur explanations are very interesting
Love your teaching ❤
Hi Mark, thanks for the video! should our letter for task 1 be in a formal format?
It depends. If you're writing to family or friends, it should be casual. If it's for work or something else, then formal.
But the format should basically be formal. Don't write like this...
hi mary, i want to visit you this weekend. when should we meet?
Thank you
Hi, I just want to know if complaint letter are always use in celpip writing test?
Hi 😃No, the email could be on any topic.
Mark, your videos are terrific, really helpful and explanatory. Writing in English is one of my strengths :) Do you know if I will get negative marks if I go over 200 words (the limit for this test)?
Thanks so much! 😃 I don't think you'll lose marks, but I'm not sure. It's probably better to have 150 words of good writing than 300 words of average writing. Haha
please give more example your videos are great
I have a small doubt can you help me with this? In the celpip writing task can we have the facility of viewing the right spelling by clicking right click on the mouse anything as such. It will help in underlying the mispelled words but will it be having the options of spellings, so that we can choose the right one?
I wish it was, but it's not like this
Hi, Mark, I joined to your channel few weeks ago. I have been watching your videos for two weeks. I'm going face the CELPIP test soon. You are doing a great work. You explain simply in a way that we can understand and learn very important tricks to get high score for each section. Thank you very much and wish you happiness.
Hi Suneetha! Thanks for joining my channel! 😃Thanks for the wishes! Good luck on the test! 😃
Hello... thank you very much because it help me to pass my celpip exam. I watched your videos for more than a month and its help me a lot. Thank you and God bless!
Could you make a video on types of email which would come in this exam?
Thank you for all the other videos. They have been a great help :)
Have you used my CELPIP Writing book?
Hi Mike,
This is in regards to our most recent visit at your restaurant, unfortunately you were not there at that moment of time so I thought it would be best to write you and give you the feedback.
I was at the restaurant with my friends who are visiting my school for their international culture program. Some of my friends were asian, middle east and some of them were from USA.
As soon as I reached with my friends, I was given “that” look from the workers who were currently working at shift. I told them that we were group of 7 people and would like to have place where everyone is comfortable. Rather than giving us a comfortable sitting arrangement or a round table, they gave us the corner seats by arranging two tables together which was discomfortable. I saw another group coming after us were given a round which looked to be more comfortable than ours, which was very “alarming” for me.
After being seated,I suggested my friends the famous curry of your restaurant and they were happy to order as per my suggestion. As we received our food, the food wasn’t warm and also a little bit distasteful. Immediately, I reached out to our waitress and explain her the problem with our food. Rather than listening to our problem, she was quite rude and told us this is what they have got for us, either I can eat or pay check and leave the restaurant “AS SOON AS POSSIBLE”. After hearing this, I thought she might be having a bad day so I tried to calm her down but she wasn’t listening to any of us and was just being irrational at that moment of time.
Without wasting our time, we paid the check and left.
I had never this problem before, me and my family have visited this restaurant so many times. I don’t understand what was wrong at that night but definitely I would like to give you some solution on this. I believe you should train the workers on how to be professional, I respect everyone has their ideology but in a working environment its best to be professional. Also, you can try to make them understand that they are not representing as waiters but they are also citizens of this country who should be welcoming and friendly to everyone who visits them. I believe training them on aspects of being professional, humble and polite would definitely help them.
At last, I am also attaching the cheque for that night which will give you the details like who was our designated waitress, our date and time of visit.
If you need my any help in sorting out this matter, I would be very happy to do that.
Looking forward to have a more positive experience next time.
Best Regards,
Rahul
Great job! 😃😃
Dear Mark,
I want to purchase your CELPIP books. I tried in your website, but I am not able see option purchase as soft copy. Please update how to purchase your speaking and writing book as soft copy.
My books are just PDF files that you download directly from the website. If you have problems, just send me an email! madenglishtv@gmail.com
Thanks for the video Mark, this is very helpful. However, I noticed you typed "January 25" not "January 25th" and "p.m" instead of "p.m.". Are all of the typing style acceptable?
You're welcome! Thanks for pointing out my mistakes! 😅 Honestly, I don't know how they mark the exam, but if they deduct points for those things, then most native English speakers would fail the test. Haha
U are really my favorite teacher
😃😃
Dear sir/madam,
I am writing this letter because of my embarrassment and dissatisfaction that I experienced in your fast food chain last 2 days ago.
I went there in your placed to ate for my lunched and I didn't expect the situation it would happened. I always there to ate because I really like your food and the services you offered but during that time that I came in it was my unlucky day it's a disaster day.
Around 12:30 in the afternoon when I enter in your fast food , there's a lot of people because of lunched break time and I full in lined for almost an hour to ordered my food. When the timed that I ordered your crew is so mad at me the tone of his voiced is so rude. I picked to ordered a combo hamburger with fries and drinks. Then after I ordered I found my seat and they served my food in the table where I am setting down.When the time I started to bite my food the person besides me he noticed that my hamburger was a dead mouse inside. My hungriness suddenly disappeared I drink my soda and right away I stand up and I went to the counter and I asked nicely the cashier why your burger that you served to me is liked that. I showed them the food with a hairy dead mouse spread. He responded that I am the one to put that mouse inside. I think it's not a nice attitude that he is accusing me, so many people who witness the incident and they also embarrassed to your employee. one thing is that I am so hungry why I should put that inside. I'm not insane to do that harsh act.
I hope you understand my situation and pleased do some steps. Can you please make a full refund for the money that I payed. One more thing I can advised pleased tell your employee that they make organized and treated so nicely their costumer and ans. them in a well mannered behavior. Hopefully you can add some crew member services during the peak hour period.
Hopefully next time when I visit in your place it will won't happen again the same scenario and also I expect that there is an improvement in your services.
Regards,
Gin
please correct my work.
thanks
Great job! 😃
* paid
* In Canada, "soda" is called "pop". Haha
Hi you are doing a good job. Do you offer online classes like marking recorded speaking samples and written samples .
Hi, thanks so much! 😃😃Actually I used to teach classes over Skype, but I got too busy! Now I need a vacation to a warm country. 😅
Hi Mark very helping, I like your teaching really, is it always task one email and task two express opinion about something
Hi Armani, yes, I think so.
Sir will it be better to start the 2 nd and 3rd paragraph points as Firstly and Secondly? Thanks for the response!
Hello, in my last exam I had my paragraphs with a space and a tab, would that cost me points?
I don't think you will lose any points! 😃
@@MadEnglishTV hello can you please evaluate my email
Do we have only formal emails in the tests?
No. Both
awww!!! thanks for this again. :)
You're welcome! 😃
Hi sir
Thankyou for the all celpip videos
But one thing is
When ever your Showing on board on that time starting words are not be displayed thats the we are not getting sentence properly so please show full board whatever written on board
I am extremely sorry For any rong comit
Thank you
You're welcome! 😃
Really? I can see all the words. Which device are you watching the videos on?
Hey Mark,
Wanna ask one thing.. In formal and informal emails, do we have to write 'Regards' only? Or we can write yours faithfully/sincerely too. ?
Is there any difference b/w ielts letter writing and celpip email writing?
Hi! 😃There is no difference between IELTS and CELPIP writing.
Sincerely and Yours faithfully are very formal. Personally, I never use them, but you can use them in formal letters.
Broe ur videos was awesome.i have just passed my test yesterday for citizen just bcoz of u,gud work
Great tips! Thank you very much, Mark! Could you make a video to teach us how to write a good resume so we could find better jobs, please! That would be awesome! I can't wait to see it. Thank you again and God bless you.
Really helpfull video
Hi Mark ! Does your writing book on the website includes only 20 questions and answers ? I am planning to buy writing and speaking books. Can you please help ?
Hi! 😃😃
Writing book (20 tasks = 10 writing exams)
Speaking book (104 tasks = 13 speaking exams)
@@MadEnglishTV Thanks. Will surely buy it on this 15th, after I get my salary. Between, thanks for your reply and sincerely interactive videos.
Hey I will be taking test next week! I just want to know that do we have to write date or address n subject Or we just have to start directly from “dear sir” ??
Wonderful teacher
Hi, Sir how we can purchase these tests?i tried but purchasing is failed ...
You are perfect I wish you were California to teach us 😊
I wish I was in California to teach you too! Can I live at your house? 🤗
Mad English TV 😁😁
Dear Sir/ Madam,
I am writing this email to express my dissatisfaction with a bad experience that happened at your restaurant.
Yesterday, I went to "Salou" with my friend for lunch. After a half hour of waiting, we were seated. We ordered your new hamburgers with french fries. It took a long time to get our order.
I opened my sandwich to add some ketchup, then I saw a small dead mouse between the burger and the bread, that let me through up, then I called the waiter to explain what is this and how this happens.
When I complained about the dead mouse in the burger, the waiter refuse to accept that they did a huge mistake, not only this but also accused me of putting it myself, what a big shame for the restaurant.
I am sorry to say I will not return to your restaurant again and I will not give it another try. I want a full refund of the amount I paid that day. Hope you understand.
Looking forward to your response.
Regards,
Amani
Great job! 😃
Thanks for the breakdown of tackling this question. Appreciated!!
If you don't mind, I would like some feedback on the written answer below.
Dear Sir or Madam,
I am writing this email to express my dissatisfaction with the experience I had at your restaurant. Yesterday, May 24th, I visited your restaurant along with three of my friends. It was the birthday of one of them and we decided to treat ourselves to dinner at your restaurant.
We arrived at the location around 7:35 p.m and noticed there was only one seat available. We did not want to order take-out so we decided to wait outside for additional free seats. After 20 minutes, a family vacated their seats and we went in and took the seats. We ordered some hamburgers for the four of us along with fries and drinks (combos). It took another 25 minutes to receive the orders due to delays. The cashier had inadvertently left out our orders as she busied herself with a customer's complain.
On receiving our orders, we said a few jokes and made a song quietly for the celebrant. The celebration had just begun, we thought. I unwrapped my hamburger and I noticed a dark spot just above the cheese. I then separated it and found a dead mouse laying in the hamburger. It was a very devastating experience. Our cheerful birthday jokes quickly went on to become morbid.
I approached the cashier to explain my discovery hoping for some apologies and replacement. Instead, she disregarded my complain and accused me of planting the dead mouse in the hamburger just to make them (the workers) look bad. She did state that she won't be having any such mischief. I felt embarrassed. I tried to press a bit further to get her attention but she seems convinced that I planted the dead mouse and wouldn't even check with the back staff to notify them of the appalling situation.
We left the restaurant feeling a mix of disappointment and embarrassment. We had hoped for a fun evening at the restaurant we had high regard for and love to visit. I would like a full refund of my (one) hamburger, a discount on the next visit, and importantly, an apology from the restaurant.
I look forward to hearing back from you.
Regards,
Hersen
Wow, great job! 😃You're gonna get a super high score!
Hi, can I write the test in full capital letters please let me know thank you.
Hello Mark, i did an ilets exam & my scores were 6 in reading & 5.5 in rest of bands, & im thinking to go for CELPIP, but i need to achieve 9 in all CELPIP bands for immigration purpose
do u think its easy to accomplish this ?
same sad story :(
I'm not sure. Some people say that the CELPIP is easier. I think it's possible to get a 9 if you study hard.
Do you offer one on one CELPIP training?
I used to do that, but I'm on vacation now so I stopped. Hope you can find a good tutor! 😃😃
thank you
You're welcome! 😃
Should you put Dear Sir or Madam or can you make up a name and use that instead.
Dear Sir or Madam,
I am writing to you to express a concern regarding a situation happened in the restaurant.
Well, yesterday as usual weekend days I and my children went to the restaurant after watching a movie at the cinema next door, we ordered our favorite burgers and fries and we started eating, suddenly Mea my young daughter said papa there is something in my sandwich.
I opened the sandwich myself and we found a mouse inside !!!
Sadly, I could not find the restaurant manager. in the end, I reached the cashier guy I showed him everything but he didn't believe me and he started abusing us that I put that mouse myself in the sandwich. as evidence, I've taken some photos for the sandwich showing that died mouse was cooked and a part of the burger slice.
I would like to receive compensation for that incident and the harm of my young daughter feelings, otherwise, I am willing to file a legal case against your restaurant and I will post the photos on all the social media channels. kindly find the attached photos for more information.
I am looking to hear from you.
regards,
Mark
Great job! 😃😃
Hello, I thought its a bit like blackmailing :D
Dear Sir or Madam,
I am writing you to express my dissatisfaction over the bad experience I had at your restaurant. The diner is very popular in town so me and my friends went there last Friday to check why people kept coming back.
Firstly, I was really excited to take my first bite of the hamburger however, it felt like I was chewing minute bones that I thought was part of the recipe. After some time, I smelled fresh blood so I thoroughly checked the patty and found a small rat in it.
I felt ill knowing I have eaten the mouse's head so I immediately complained but, the situation was aggravated by the staff who put the blame on me saying that it was part of our scheme to destroy their reputation. I asked for a manager but no one was available so we left without a resolution.
Unfortunately, I will not go back to the restaurant again and I will not recommend it to others. May this incident be a lesson for you to train your staff about good customer service and to improve the diner's sanitation.
I am looking forward to your response.
Regards,
Angelica
-Much love from the Philippines! ❤️Thanks for your lessons!
Wow, awesome writing! Your vocabulary is really advanced! 🤗🤗
Hi mark! Is there a deduction if we go over 200 words?
I want to ask if you're also checking essays?
Thanks! I want to hear your feedback as I need to get CLB 9.
I don't think they will deduct any marks if you go slightly over the limit. But I can't remember exactly. I would say try to aim for 200.
Alright! Thankyou :)
Kabayan san ka nakabili ng books nya? Magtatake dn ksi ako .
How can i buy your book?
Have you seen my website? It’s in the description box.
Brilliant
Dear Sir or Madam,
I am writing you to regarding the incident I had in your restaurant. It happened two days ago when I had a dinner with my family.
For one thing, I ordered a hamburger and it was served with a dead mouse in it. When I tried to get my first bite, I smelled something odd about the hamburger so I opened the top bun to see what was wrong. That was the time when I found the dead mouse. I could not believe the cook could miss something like that until it was delivered to us.
For another thing, when I furiously complained about it to the cashier, she denied it was the restaurant fault and accused me instead. This is something unbelievable. I saw the dead mouse with a same burnt mark as the patty which mean it was the cook fault. I debated with the cashier for about fifteen minutes and she would not apologize.
I was so disappointed with the experience so I expect the restaurant to give me a full refund and a proper compensation. I also expect the cashier to apologize to me personally.
I look forward to your response.
Regards,
Kris
Wow, great writing! 😃
Thanks!
Hi Mark,
I am going to retake my CELPIP exam on March, and I need your advise about how to get high scores.
My previous test scores were 7 in all topics except the speaking I got 6 :(
Therefore, I need your usual valuable advise. Moreover, how I can answer the reading part properly especially reading the article part.
Thanks in advance.
Hi! 😃 I'll make some reading lessons soon. What score do you want to get? 7 is not too bad.
I need 7 for my immigration profile.
So you only need to improve your speaking a bit!
Dear Sir,
It is with deep regret that I write to you to inform about my terrible experience at Burger King by the Wellington Street recently. My friends and I visited it on the eve of my friend's birthday.
We ordered hamburgers and sat in the vacant chairs. I was eager to have the burger since I always liked the Burger King's hamburger. I took the first bite and felt that the burger tasted different than usual. So, I just checked the burger and was shocked to see a dead mouse instead of the patty. I immediately went to the counter and explained the situation to the cashier.
He reluctantly listened to me and accused me of putting the dead mouse beneath the burger and rubbed it off it as a cheap trick for a free burger. That statement just annoyed me. Without much fuss, I returned from the restaurant, very much agitated.
I always enjoyed visiting burger king but this incident changed everything.I am not expecting a refund or a discount on my next visit, but a genuine apology from the cashier so that I keep enjoying the hamburgers at Burger King.
I am awaiting your response.
Regards,
Ravi
Great job! 😃😃
was great!
Dear X,
I have visited your restaurant last Friday with my family and unfortunately did not have a great experience which forced me to write this email.
While ordering the food, we made it clear to the waiter regarding the allergic condition of my father and asked about the contents of different foods. We realized that the waiter was not sure about the contents and had to get this information from the kitchen, which left us waiting for 10/15 minutes more. Once we were done with our starters, we again had to wait before being served with the main dishes and to our surprise we found those extremely cold. Moreover the condition of your washroom was also unhygienic during that time.
I understand that Friday nights can be crazy sometimes and would like to suggest you to have more waiters available which would reduce the serving time. Also I believe you should start educating your waiters more about the food you serve which would definitely reduce the risk for allergic people. You could also assign one of the waiters to keep an eye on the washroom (rotate this duty if you must) to keep it hygienic all the time!
I hope you would take these suggestions into consideration to ensure better experience for the customer.
Regards
Y
I need to improve my writing and speaking. My score was 12-12-8-7 (R-L-W-S). I am going to follow you tutorials and check the materials available on your website! cheers....
Also I think, my sample is for the one you are explaining, not the HW! But would love to get your feedback anyway...
Great job! 😃😃
I think you'll get a great score for this answer! 😃😃
Your first sentence should be in the simple past tense. (I visited your restaurant...)
@@MadEnglishTV Thank you I will start practicing more and look at different contents of yours, both here and your website.
I had a question on an exam, it was like this: you work at a bookstore and your supervisor is giving you hard times, you now want to write an e-mail to the manager tell him your situation and want would you like him to do for you.
I was unable to think of any hard time about a bookstore supervisor could give me. I got a really bad mark on that exam.....
Sorry that you got a bad mark! What did you write? Maybe you could say:
Dear Manager,
I recently started working at your bookstore, and I'm trying to learn as fast as I can. I just wanted to bring one thing to your attention. The supervisor is giving me a hard time when I make mistakes. For example, I put a book on the wrong shelf and he yelled at me. I felt so hurt. I think new employees need to be encouraged and supported while they learn everything about the job..."
I wrote that I couldn't do a English & French catalogue because I don't speak French at all, but the supervisor insists.
But thank you so much for the suggestions, I just realized that I could just write about little things, it doesn't need to be so complicated.
Another suggestion that could be made is this: I remember meeting the other supervisor that works in the evenings, he appears patient and more accommodating with new employees. If possible, I would appreciate that you change my schedule to evenings so that I could work with him.
Hello Mark,
Thank you very much for making videos on CELPIP and also taking the time to review your viewer's responses. I would highly appreciate if you could kindly review my response to the HW you discussed below.
Thanks and Regards,
Karan
=================================================================
Dear Restaurant Manager,
My friends and I visited your restaurant on April 2, at 8 PM. We were very excited to dine at your restaurant, as your restaurant has earned a good reputation in the neighborhood. Sadly, I will not be able to say the same.
For one thing, there were many issues related to the food. The hamburger I ordered had a weird smell on the first bite. Upon lifting the bread, I was shocked to find a dead mouse between the cheese slice and patty. The fries were soggy and too salty. I immediately called for our server, who then directed me to speak to the cashier, Smith.
My experience with the cashier was more saddening than the above incident. Mr. Smith was extremely rude to blame me for putting the mouse in my sandwich. I found this behavior highly unacceptable and unprofessional.
When I asked to speak to the manager, I was informed that you were on your weekly off. To apologize to me, I would appreciate that you give me a 100% refund on my bill and kindly encourage your staff to act responsibly and professionally.
I look forward to hearing from you.
Sincerely,
Karan
Wow! You're gonna get a perfect score on the writing! 😃😃😃
Wow, great work! 😃
You're so close! Just take the test again. I think you'll pass!
isn't your score enough ?
Dear Sir,
I am writing you to express my dissatisfaction with the experience I had at your restaurant. On June 15th, I went to your restaurant for lunch.
I arrived at 1:00 p.m. and waited for my turn. Finally, the cashier took my order and told me to wait for a few minutes. I sat down and began talking to the person sitting across about the hamburger that I had ordered. It was at least 20 minutes when the cashier called me to pick up my order. I took the order to my table and suddenly noticed a tail coming out of the hamburger.
I was startled and immediately took the order to the cashier and told him about the dead mouse inside the burger. Without taking a look, the cashier became furious and began accusing me of putting the mouse in the burger. I asked about talking to the manager, but the cashier outrageously denied your presence.
I left the restaurant extremely disappointed. I know the restaurant has a good reputation. I suggest you look into the matter and think about changing your staff. I would like a full refund of the meal I had.
I look forward to your response.
Regards,
Jas
Hiii, with that sample answer what score I can expect? 9/10/11/12????
Dear Sir Madame,
Ive Just Visited Your Restaurant to Avail your Tastiest Hamburger but Suddenly Something Went Wrong.
When iam About To It Eat The Burge i was Shock when i found out that there was a dead mouse on it .
When i go back to the Counter to Tell whats Wrong With My Food Your Staff Accusing Me that iam the who put on it.
I knew you have a good reputation on your restaurant so i hoping it wont happen again
Iam looking forward from your Response.
Regards
Jhe
Hello sir
I am 32 years old.please tell me can i apply for this test.
Yes, everyone can take this test.
Am excited Mark but I will catch
Thank you💛
Dear Sir,
I am writing this email to express my dissatisfaction over an experience that happened at your restaurant.
On January 25th, I went to ‘The Street Junction’ along with my friend for lunch. After a twenty minutes wait, we were seated. We were quick to order hamburgers with fries. It took a whopping thirty minutes to serve our order.
When I took my first bite on the hamburger, I felt something of unusual texture in my mouth. Immediately pulling it out of my mouth, I was taken aback to see a small dead mouse beneath the burger patty. I spotted our waiter at a distance and summoned him.
When I complained about the dead mouse in the burger, not only did he refuse to accept their fault, but also accused me of putting it myself, to badmouth the restaurant. It only resulted in some more chaos, and it was not long before I left the restaurant after paying the check, upset about the incident.
I know your restaurant is reputed and I would like to give it another chance. I want a full refund of the amount I paid that day, as well as a discount on my next visit. Hope you consider.
Looking forward to your response.
Regards,
Sia
Wow, your English seems really advanced! So many great words! Whopping...badmouth...spotted...😃😃
Why you want to visit the restaurant who accused you and ate a rat 🐀 burger 🍔😂
I DISAGREEEEE
you gotta be honest to your students, Mark!
I'd like to tell you really story :
Dear, president of cafe the "Ave Maria",
On 20th of January we went at the cafe on Sunday at 2p.m. We ordered a halibut with the vegetables etc. After a while a waitress brought us something. On the plate was a carp. For our question:"Wow that's no the halibut! 😊". The waitress was gone to a kitchen, when returned she said:"It's the halibut".
We thought, the situation was going to be interesting😞. Mmm...😟 we said again:"Why you don't be agree?!". She called a cook. Came up to us a confident woman and said:"It's a halibut, that was changed for special author's preparation". That was the highest degree of arrogance! That was equally to said to black is the white!!
We answered:"OK! How do you think, if we'll give its for inspection😊?!". She:"That's you rights" and was gone. Unfair and rude!
The inspection was confirmed our suspicious, although won't need for it. A meeting of old friends was spoiled. My friend lost the time, while the fish was given to analysis. Now I am writing this email, its waste of time too.
A week after the incident the money was returned. But a main question is - how don't let those actions again. The case must be considered in the team. We hope, this message have contributed to the improvement of the service in your field.
We are sure of the success of your team.
With friendly intentions
Nora, Alima.
Mark, tell me, pls, again. What's CELPIP? This exam need to who want to emigrated, isn't it?
Great job Nora! 😃 The CELPIP exam is a Canadian exam for people who want to get Canadian residency or citizenship.
Thank you Mark!
Dear Sir,
I am writing this email to show the dissatisfaction I had when I visited your restaurant ‘Little Ham Burg’ with my family. It grieves me to tell you that it was the worst experience I ever had.
We had ordered two hamburgers, two fries and a bottle of water. After taking a bite of the hamburger I found a dead mouse in it. I felt like puking but controlled myself. We called the restaurant staff and complained regarding the distress. They asked me to talk to the cashier, as he was in charge in the absence of store manager.
When I told him about the mouse in the food he started yelling at me and started behaving frantically. He said I am the one who put the mouse in the hamburger, which was served to me. I want you to take an immediate action regarding this matter. Otherwise, I apologize profusely to say that I will complain about it in the food and safety department.
Regards,
Tom
Mark its really helpful to watch your videos. please give your comment as it's my first attempt.
Wow, great answer! 😃I think you'll get a high score!
Thanks for your appreciation. Please suggest more scenario to practice.
Dear Sir or Madam,
I am writing to you to express my dissatisfaction with the bad experience that I had at your restaurant. Last September 29, I went to your restaurant to ordered one of the famous hamburger that you have.
I was very disappointed with the hamburger that I bought at your restaurant. In the first place, I was so excited to eat that because that one is my favorite. Sadly to say, when I bit while eating my hamburger, I tasted that there are something wrong with it. And when I checked my food I saw that there's a dead mouse on it.
I was shocked when I saw a dead mouse on my food, so I decided to talk to one of your staff and tell about my concern. But while I'm explaining my complaint, instead of listening to my complaint, she accused me that I only put the dead mouse on my food to ruin the reputation of your restaurant. I told to your staff that I wanted to talk to the manager, but the manager was not there by that time.
I am sorry to say, but I'm not going to go back to your restaurant because of this bad experience with the the food and with your staff.
I am looking forward to your response,
Regards,
Aileen
Hello Sir,
I am writing this email to express my dissatisfaction regarding my visit for the dinner at your restaurant.I booked the table online for the dinner with my family for my birthday event.
Thus, at first when i ordered the food for our dinner the texture of our meal was not normal it looked like pre-made and tasted like freezer burn. Then, i called the server and complained about the food he took the food back told us that he will be charging us for the food as per restaurant policy.
Secondly, my younger daughter had to go to the washroom but she could not use the washroom as the sanitary garbage was all over the floor.
Thirdly, After being through all this i requested to talk to you but they told me that you are not available right now as you are having a conference outside the hotel.
I hope in the future the quality of your food and service will match up the quality your hotel promises.
Sincerely,
Johny
Can you review the below
-----------------------------------------------------
Dear Manager
With positive reviews and feedback i have booked the reservation in your place to enjoy a quality time with Wife on our first wedding Anniversary .Though the restaurant was not close to my location, I booked over the call to make it one of the memorable day.
The restaurant was Jam packed and the waiting time was more than 30 mins.I was totally disappointed for this welcome experience after a long travel to that location .There was no designated person to take care of the waiting list which in turn created lot of difficulties.
Once we moved in to the dining area, we preferred to order authentic Indian food on that day knowing the specialty of the restaurant. The Rice was half Boiled and the non veg items were not well cooked .We requested them to change the food but all request went in Vain.
I tried to reach to the restaurant manager to discuss the matter .Unfortunately he was on leave.So I thought of speaking to him over the email/phone.
Request to look in to this matter with priority and waiting for your prompt response to resolve the matter.
Thanks
Great job! 😃
There is just some problems with capitalization. All these words do not need to be capitalized:
Wife
Anniversary
Rice
Boiled
Vain
Thank you much for the feedback.I will work on it ..How was the content and Vocabulary ?
I think it was pretty good!
hello sir, you did not indicate how u want the manager to get back to you like putting your phone number etc
That’s a good idea
Dear Sir or Madam,
This email is in regard to the service I had received at your restaurant. On 25th June, I took all my friends to your restaurant for my birthday.
We arrived at your restaurant at 7.00 pm and everyone admired the ambience in the restaurant. I was about to take a bite from the meal I ordered but suddenly I felt the irregular shape of the burger caused by the presence of mouse. Everyone in the restaurant were shocked and left restaurant immediately because of this carelessness in the cooking department.
Another thing which is even more unappealing is when the cashier accused us of putting the mouse in the meal. This was really frustrating for everyone and we had pay for the food and mistake we never committed.
We left the restaurant extremely unsatisfied this time. I know your restaurant has a good reputation and I want to give another chance. I would like you to take the right action on the cashier who argued with us. I would also like to get the full refund of the meal we had that day.
I look forward to your response.
Thanks & Regards
Abhijith
😃😃
Dear sir or madam
I am writing this mail to inform you about the terrible experience I had at your restaurant on my last visit. On March 15, I went there with one of my friends to enjoy my interval at work.
We arrived at 1520 and ordered for 2 Hamburgers and beer. We received the ordered food after 30 minutes. When I opened my hamburger, to add some mayonnaise, I found small dead mice inside. I felt so bad as I am one of the frequent customers at your restaurant. My friend has also witnessed this incident. I called the person who served the dish, but he did not give me any response regarding it and told not to overreact. I went to the cashier as you were not present at the store.
It was also disturbing and equally surprising that the cashier accused me of placing the mice inside the burger even before listening to my complaint. I felt as embarrassed as I was insulted in front of the other visitors of the restaurant. As my friend recorded the event on his phone camera I have evidence regarding this incident. I would like to remember you that a person like me, who daily visit your store, would not try to humiliate you by doing such thing.
I would like to have a written and verbal apology from your staff, otherwise, I may have to take this issue to the competent authority with all evidence I have. I would also recommend you to have a deep analysis on this issue as it may affect your company’s reputation.
I look forward hearing back from you
Regards
Prasanth
Wow, great writing! 😃
* mouse (not mice)
He went way over 200 word limit.
thank you for correcting me.
Dear Sir or Madam,
I am writing you to express my dissatisfaction with the experience I had at your restaurant. On February 25, I came to your restaurant to order lunch.
I arrived at 1 p.m and ordered a hamburger with french fries and a 20 oz cup of soda water to go. The weather was great so I decided to have my lunch in a nice park that is located near your restaurant. The cashier was friendly and nice. I made my order, the order was made on time, I picked it up and went to a park to have my lunch.
As soon as I reached the park I set down on a bench and opened my meal. When I opened the hamburger, I saw a dead mouse laying between burger bun. I did not expect that at all. The situation shocked me, I was in the heat of passion and there was no limit to my surprise to comprehend the possibility of what just happened. I immediately went back to your restaurant to complain about my order.
When I came back to your restaurant and showed the burger with the dead mouse in it to the cashier, she said that I did it myself and it is not the restaurant’s fault at all. I realized that she was not the right person to talk to, so I asked her to call the store manager. The store manager was not present that time and this is the reason I write this email to you right now.
I was extremely disappointed with the experience I had. I would like a full refund of the meal I had.
I look forward to your response.
Regards,
Oleh
😃😃
Hi Mark, it's my answer acceptable? 😁
Dear Sir or Madam,
I am writing this mail regarding to food and service qualities of your restaurant. On last Sunday I went to your restaurant along with my family, We ordered some food items i.e Noodles, Chicken Burger, Pizza.
I am quite happy with the two items except the Noodles, because it was so spicy and it was not looking fresh, so we could not have that.
Also I am not happy with the service of your restaurant, I ordered my food at around 2:00 am and I was assured that I will get it within 10-20 minutes, but I had to wait for more time and when I asked for this delay, they did not have any valid response on it.
I feel, you should improve your services and food qualities, I suggest you to ask customer about his choice when he ordered any item and you should have a feedback process for the customer as well.
Regards,
Sumit
Great job! 😃😃
Dear Sir,
I'm writing this email because I have dissatisfaction about your restaurant.
on July 20th, I visited your restaurant with my friend.As soon as we went restaarant, we were treated badly. The server didn't guide us to seat quickly, so we waited a lot and we ordered too late. Even it took a very long time to recieve food.
After I received hamburger and first bite, I felt weird. So I spit out of my mouth. And I could see something small grey stuff.
My friend checked what it is, and he said "it is a dead mouse".
So I complained about mouse to cashier, but cashier said " we cannot make mistake like this".
And he accused me of putting in it. So I felt rude.
Before I visited your restaurant, I heard your restaurant has very kind servers, and very clean.
But I don't want visit your restaurant anymore. So I want refund all of my pay and reeducate all of employee.
Looking forward your response.
Regard.
HJ
Great job! 😃
What about using ''Hello Manager:'' instead of ''Dear Sir or Madam,''?
I think that would be fine! 😃😃
Dear Mr.Tim,
I am writing this letter to express my dissatisfaction with respect to the food ordered &services received in your restaurant.
On January 20th, Myself and my family was at your restaurant and ordered hamburger. After 30 minutes wait, the hamburger was served to us. However, we felt awful after seeing a dead mouse inside one of the hamburger. In addition to that there was some stench emanating from the food.
My child started to feel vomiting after seeing the dead mouse inside the food. When we went to cashier to complain about the same, he was very arrogant in his behavior. Also, he accused me of putting a dead mouse inside the hamburger and started to shout at me. It was so embarrassing, and I felt very disappointed with the way he treated customers.
I know your restaurant has some good reputation in this area, hence I would like to provide you a second chance . I would like a refund for the food we had and apologies from your cashier.
I hope you will look in to the issue as soon as possible and looking forward to your response on the same.
Thanks,
XXX
Great job! 😃😃
Dear manager.
I am writing you to express my bad experienced that happened in your restaurant.
On april 20 at around 3:00 o’clock in the afternoon I visited in your restaurant with my friends because I knew that your restaurant the hamburger is the very famous and huge restaurant along the city proper. But I am very disappointed when your server brought a hamburger on my table and when I saw that their is a big dead mouse on my hamburger and really through up that time but I control my self because their is a lot of people eating around that time so I try to explained what happend to your cashier but she did not listen to me she insist me that I am the one who put the dead mouse on my hamburger that they serve me. However I try to calm down that time because I am a professional person.So I left your restaurant with my friend with a very sad day for the first time I had experienced in my life.
I accept your apology but I am very upset to your cashiers because she is very rude to me..But I would like a full amount that I spend or you can give me a discount in my next visit.
Regards,
Mary
Thanks mark for helping me to improve my english language
Great job Mary! 😃😃
Dear Store Manager,
I am writing to complained about what happen last night between your Cashier. He accuses me for putting dead mouse in my ordered Hamburger.
I went in your restaurant and ordered a hamburger. Unfortunately, the hamburger had a dead mouse. Then I immediately complained and ask your cashier to replaced my order. And she refused to replaced it, instead she accuses me of putting a dead mouse in it. In my part, why I will put that dead mouse in my own food? Is I’m out of my mind to do that? So I left in your restaurant that I am so angry with what happened.
I want to call your attention to what happened last night for you to check your quality control or kitchen area and to do some pesticide to enhance your food processing and food quality.
Looking forward to your response to this matter.
Regards,
Rachel
Great job! 😃😃
sorry on January 25th
Cesare your loyal follower
Dear sir or Madam,
I am writing you to express my dissatisfaction with the experience I had at your restaurant. On January 25, I went to your restaurant and ordered a hamburger.
I was happy when I got the hamburger for I like the hamburger in your restaurant. However, I saw something weird in the hamburger. It was a small grey stuff. Finally, I realized that it was a dead mouse! It was so disgusting that I almost threw that hamburger away. Other people among me were shocked. They could not believe what they saw.
I brought that hamburger to the cashier and asked for refund. However, the cashier was very rude to me. He said, "It has never happened before. You must put that mouse in it to cheat us. Bring that mouse and get out of our restaurant!" I was very angry at that moment but I could not find you, for people told me that you were on vacation.
I left the restaurant extremely disappointed in the experience. I got the numbers of several eyewitnesses and they can prove that my word is true. I love this restaurant and I used to have my lunch there, so I would like to give it another chance. I would like a full refund of the hamburger and discount on the next visit.
I look forward to your response.
Regards,
Luke
(232 words)
Great job! 😃I liked your comment about the eyewitnesses! 👍
You have online class
Dear Sir,
I am writing this email to show sever dissatisfaction and to complain about hygiene conditions of your restaurant and staff behavior to customers.
As xyz branch of your restaurant in near to my office, during my lunch time I went to restaurant to take any snake because that day I was so busy.
When I reached to restaurant that time on counter there was no one to take order from me. After long wait someone take my order. I order one large size chicken cheese burger along with drink. When I saw from counter inside the kitchen that there was lot of garbage, which was not removed. After 10 minutes I received my burger and drink then I rushed towards any table. I just open my burger to put sauce suddenly I became shocked. There was I small long tailed dead mouse inside my burger. I had never seen this type of scene in any restaurant before in my life.
After that I showed this burger along with dead animal to cashier and then by his words I got another shock because he told me that this mouse I putted in the burger just to complain. Then I did not stay one minute in restaurant.
As your restaurant in famous in our city due to that I don’t want to leave you, I want to give second chance so as for compensation, next month I will celebrate my birthday party with 10 family members and friends. For this party you should provide me free food for 10 persons.
I look forward to your response.
With regards,
Touqeer Ahamd
Any snake? Do you mean "snack"? 😃
ha ha... thanks for correction. really this is my weak point. I also noticed in my writings that such stupid mistakes. you are right this is snack...
After celpip own web page you are our best teacher, you are the one who make things easy for us for celpip preparation.
Thanks! 😃
is it okay to mention my name at CELPIP. I thought name should be discreet to hide any sort of identification
I don't think it matters too much, but maybe it's a good idea to hide your name in case the person marking your exam is a racist. Haha
Dear manager,
I am writing you to express my dissatisfaction with the experience I had in your restaurant.
Last Friday, I took my girlfriend to your restaurant to celebrate her birthday. The restaurant was busy; we had to wait for 30 minutes to sit down. The waiter came, led to our seats and brought our drinks: 2 pops. However, he took 25 minutes to bring our hamburgers.
When I bit my hamburger and looked at my girlfriend's, I noticed a tail in her sandwich and asked her to stop eating it immediately; I took her plate and showed her sandwich to the restaurant cashier with a dead mouse in it.
He told me he did not know where it came from and insinuated that I would have put it in the sandwich in order to not pay for my order. His attitude was disrespectful, and at that point I tried to contact the manager, but he smiled and informed me you would not work at the restaurant last week because you had plenty of meetings to participate.
Moreover, I had to pay not only for my order, but also for my girlfriend's, which we could not barely bite them. To that end, we would like a full refund after this unpleasant inconvenience.
I look forward to your response.
Regards,
Rodrigo
Awesome job!! 😃😃
Dear Sir/Madam,
I am writing you to express my dissatisfaction about my previous visit to your restaurant. I came to CELPIP Hamburger on Wednesday, Aug 5 at 3 PM with my daughters.
I ordered 2 special cheeseburgers with fries and soda. However, when my order came to our table, it was a super shock moment for me and my daughters. She found a dead mouse in it! How could a famous restaurant like yours had a dead mouse in the food? Then, I made a complaint to your cashier named A, but she refused to help me because the dead mouse was not in there when she brought the food from the kitchen. On top of that, she was blaming me that I was the one who put it in my own food.
This whole experience was really terrible, especially for my daughter because it has impacted her psychology. I was trying to find the restaurant manager but he/she was not there. I would like a full refund of my meal and a written statement regarding a dead mouse in my food immediately.
I look forward to your response.
Regards,
Dear Sir,
I am writing this letter to express my dissatisfaction with an unsatisfactory incident happened at your famous restaurant. It was late in the evening on Saturday, when I thought of grabbing a hamburger for dine in. Though the service was quick, but I found a dead mouse inside the burger and was extremely disappointed.
Being a regular customer, I was disgusted and straight away complained to the cashier. Firstly, the cashier asked me to wait for 10 mins as he was busy serving other customers. After that while discussing about the problem, he never bothered to listen and instead accused me of putting a dead mouse inside the burger so that I could get a free food. It was disheartening to be blamed by a cashier and not only he denied refund, but also refused to repeat my order.
You are one of the most trusted restaurants in our area for 20 years and usually your service is impeccable. Before posting my concern on social media, I thought of reaching out to you as you are the one who could solve this problem, so I strongly suggest you give me the refund and train your staff to treat the customers fairly. Moreover, being a loyal customer, I would be expecting some kind of a gift card for my future visits.
I hope you consider this situation as your utmost priority and respond to me immediately.
Regards,
xyz
Dear Restaurant Manager,
I am writing to you in order to complain about the negative and unhealthy experience we had at your restaurant on 1st July 2019 ( Wednesday ). After hearing a lot of refreshing things about your restaurant , me and my friend decided to pay you a visit.The reservation was under the name of Kunal Verma.
We had heard so much about the hamburger being delicious that we zeroed in to order the same , however after my initial bite i realized that there is something fishy about the patty and to my surprise there was a dead mouse lying inside. As you were not available at the point we presented our case to the cashier but she rather being apologetic told us that it was all planned by us in order to put the restaurant's reputation at stake.
I would request you to look into the same and improve your restaurant's sanitation procedures to improve the satisfaction levels and create a "WOW" on every customer's face.
To resolve the issue i demand a full refund of my dinner bill , else i would not be left with any other option but to put it on social media.
I Look forward for your positive reply.
Regards
Kunal Verma
Dear Si/Madam,
I am writing you to explain my complaint and to find a solution for the bad experience I had at your restaurant. Last Friday I came with my friend to have our lunch at your restaurant.
After we ordered our two combo meals and started to eat, I noticed the presence of unusual taste. When I investigated the meat, I found dead mouse! I called the waiter to tell him, but I am really shocked of what he said. He denied the presence of such thing and accused me of putting it in the sandwich! Not only he didn’t apologize for this terrible mistake but also, he tried to push the problem away from their side by accusing me!
I left the restaurant with my friend, who was extremely upset, after paying the full amounts for both meals. I know that you have a good reputation and I would like to give you a second chance. I would like to have the full amount back for both meals and take an extra meal for free as an apology from your side for the poor customer service.
Looking forward to hear from you
Regards,
Dalia
Great job! 😃😃
@@MadEnglishTV what is the approximate level of this kind of writing out of 12 in celpip? It would be great help to know what to read and practice and what to not.
Hey Mark! Thanks a lot for the very clear advice of how to write an email task at CELPIP Exam! I wouldn't spend your time having you to read some 200-word email about the dead mouse in some burger I may encounter in some kind of fast food facility around the world. Now, after this lesson, I can write it quite well. You are the greatest teacher I've met! Have a nice day and take care!
P.S. What is the difference between CELPIP, IELTS, and TOEFL Exams? Could you please explain it?
Hi George! CELPIP is a Canadian exam that is basically like IELTS. IELTS and TOEFL are international exams. The Canadian government accepts IELTS and CELPIP for permanent residency applications.
@@MadEnglishTV Thanks, Mark!
When should I use regards, sincerely, obediently and faithfully
Well, you can choose your favourite. But I would suggest using "regards" for semi-formal emails and "sincerely" for very formal emails.
Dear Store Manager,
I am writing this email to complain about the food quality and service at your burger café. Yesterday I went to the café with my friend in evening. I ordered chicken burger like every time.
When I received my burger then I found something not right with the size of burger. Usually burger is of medium size but this time it was looking pretty much like a jumbo burger. Since I didn’t order jumbo burger thus I opened the burger and found a dead mouse beneath the chicken patty.
I got scared by this sight and immediately reported this thing to the cashier. I was expecting that cashier will replace my burger immediately and take strict action against the cook. But instead in return he put a false allegation on me, saying that I put that mouse in the burger.
I got extremely shocked by the cashier’s response and his behavior. I request you to take a strict action against him and also investigate how that dead mouse landed inside my burger. I would like a full refund for the money I spent on my meal.
I look forward to your response.
Great job! 😃😃
Dear restaurant manager,
I am writing this email because of the terrible incident I have faced yesterday in your restaurant.
I visited your restaurant around lunch time yesterday for a quick bite and ordered a hamburger. After I received my food I took a bite from hamburger and I felt something weird. When I opened the bun I saw a dead mouse underneath the burger patty.
I was shocked and called the server immediately and showed him the dead mouse in my burger. He looked at the burger and accused me of putting the dead mouse in the burger. I felt sick because of the gore situation I have faced already but servers response made it worse. I told him I am not a psychopath and asked him why would I do something like that but he said “he seen a lot”. When I asked to speak with a manager he told me there is no manager in duty.
I would like to have a full refund for my meal and I would like to see that server to be punished for his terrible service and accusations.
Best Regards,
U.
Great!
Dear Manager of Restaurant,
I am writing you this email to demonstrate my dissatisfaction with the experience I had at your restaurant. On June 20th I went there with my boyfriend to celebrate our first anniversary, because we both are hamburger fans.
We arrived in the evening and we ordered our favorite double meat hamburger as we usually do. Surprisingly, my hamburger came with, believe it or not, a dead mouse in it. Honestly, I have never seen something so disgusting like that. Right away I spoke to the cashier, and I even showed him the dead mouse in my hamburger. However, your employee accused me of putting that dead animal in it. I was completely shocked after that. One more time, I explained that to the cashier, but he insisted that I did that t my own food. He was rude and at one point he raised his voice to me. My boyfriend also could not believe on that situation. So we decided to write you this note.
Honestly, I am still shocked and disappointed to the horrible experience that we had at your restaurant. I know that the restaurant has good reputation, so I expect have a full refund of the money I have spent. Also, that you provide an inspection at your restaurant to prevent mouses to appear in my hamburger again.
I look forward to hear back from you.
Best regards,
Sharon
Wow, awesome writing! You will score very high on the test! Don't worry about it. 😃😃
That's good to know! Thank you! :)