Rider Down - Helicopter Rescue
ฝัง
- เผยแพร่เมื่อ 1 ก.ค. 2024
- We were on a 3-day adventure ride camping in the bush North of Sydney when on Day 2 one of our party crashed and broke his leg. The terrain prevented first responders from getting to us and ultimately required the Westpac Careflight helicopter. This video documents what was not a straightforward Rescue.
Contents
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00:00 - Introduction
01:58 - Leaving Sydney
04:19 - The Ride
12:29 - Man Down
15:27 - The Rescue
42:24 - One More Ride
44:19 - Lessons Learned
Luckily the injured rider (Craig) is recovering in the hospital and is expected to return to his normal grumpy self. I'd like to really thank not only the Westpac Careflight crew who were fantastic but ALL the first responders who tried to reach us.
Good work and a great debrief video Brent. As an ex Careflight pilot I would recommend carrying a GME MT610G 406 or similar. If Craig had a critical injury then 2~3 hours is too long. An EPIRB is the best option if serious (cutting out the handlers and human error) going direct to AMSA in minutes, AMSA will brief the pilot (rotary wing or fixed wing for remote AUS) personally and launch. fyi We never monitored UHF as the cockpit chatter is already too busy. We did monitor and home in on 121.5 ; that often making the big difference when things are really bad or dark (built into a 610G). Motocross boots for the win! Lat/Long formats make no diff to HELO crews who can convert that on the fly.
Hey there ART, thanks for your note. One of the riders did have a PLB, but I'm not sure if it had the same specs as the one you cited (I will research it). Thanks for the heads-up on UHF. I also learned about the 121.5 homing beacon.... very useful. As for boots, yes, I wear hard MX boots. Another friend also broke his leg wearing the same soft Forma Adv boots. So I agree with you.
1
An excellent video. Thank you.
I could not agree more with this comment. A GPS PLB will instantly report your position down to a circle of error in the order of 10 metres and cut out the middle person who may well not understand a GPS coordinate format which appeared to be the case in this instance. It is important to maintain PLB registration, have reliable emergency contacts detailed in your registration and let your emergency contacts know what your travel plans are. They will be contacted by AMSA when the PLB is activated. You can also log into the AMSA beacon website and register your travel plans/itinerary.
@@scott6002 Thanks Scott.
@@brentbat a good suggestion might be to get an inland flare kit that comes with 2 red flares and 2 orange smokes allows for non verbal contact between aircraft and ground personnel as we don’t normally use a guard frequency like they do in most parts of the world
Just my 2 cents.
Firstly, great video, excellent performance in an emergency and great to stop and review afterwards.
I'm former CFA and SES, have worked a lot with Air Force and Westpac rescue choppers and currently work in remote areas of NSW and was involved in our government department emergency procedures for remote workers. I have been first on scene to a number of accidents and have also had trouble getting emergency dispatcher to understand Latitude and Longitude info.
FWIW I will start with the PLB or InReach. An accident like a broken leg can quickly turn into a serious event if major blood vessels are involved, hit the button first, before you do anything else. This will start the process of rescue fastest with a recorded position automatically logged in the system. People are often hesitant to set off a beacon wondering if it is really needed, just hit it, you will not get in trouble for it.
Second, phone 000 as you did, relate all the necessary information as this will be soon combined to the alert you have set off. If you don't have an emergency beacon, use what3words in addition to lat and long numbers, always have the emergency plus app on your phone which will give you this, providing both will immediatly show if something has been transcribed incorrectly.
Keep your first aid skills current and have a decent kit. If you get the opportunity to do a remote areas first aid course, do it.
But again, great work and kudos on the video as many people have never been in such a situation and getting a conversation going that all ADV riders should be having.
Thanks for your note. I agree with you totally. If I were having a do-over I would have triggered PLB immediately and then used the phone.... and/or Inreach.
We now have What3Words on our phones. I've heard Emergency Plus app only works if you have cellular coverage, but I will test that out.
I'd like to do a first aid course as well. I might investigate that. Thx.
BP
Niiice. I'll leave the recovery comments to the others. It's well covered. What I was super impressed to see were the first and second rules. Record it, and put shit on your mate. Classic Australian mateship, and you will all remember it long after the stress and pain have faded...
I’m a retired Air Force Combat Rescue guy. I’m 73 now and ride solo in very remote areas on my Husqvarna 701. I’ve been using a SPOT locator for years but can see I need to step it up to an Inreach.
Yeah, I love the comms capabilities of the Inreach. I did some solo riding in remote areas of South Australia earlier this year on my 701 and it is just reassuring knowing that you have the communications capabilities as well as the SOS. If I had a mechanical issue, I wouldn't want to hit the SOS button, but I would need a recovery vehicle.
Man, thank you for putting that together. That is just great for people if haven’t been in that situation. I have a couple of times now many years ago, before mobiles and gps but we got through it. Even one that was a car accident we came across in the Watagan mountains. The best part was being followed by a chopper. That day I had great chat with pilot and the ambulance team. The chopper pilot handed me a flare for helping out and I have always carried on the bike since that day. Also I most ride south coast nsw but I’m definitely want to look where you went. Great work.
The lack of Lat Long understanding, was really amazing. Yes (what three words) is quite a remarkable invention, simple but highly accurate for anyone who has the app.
Well done Brent.
Hope it goes viral for the benefit of rider education and donations to Careflight.
Great video. Thanks for sharing. Worth pointing out the learning points. We can never know enough to cope with a situation like that.
Brent, as you said, what an amazing adventure. great video, thank you for sharing
Great video! It was great to be able to see this situation and be more prepared as I venture out on my bike.Thanks for sharing!
As a paramedic with 25 years' experience, I've called for the chopper probably about 180-200 times I guesstimate. You've turned a routine job into a very entertaining and well-presented video. Well done, and I wish the rider a full recovery. What's really fortunate is that being on the east coast of Australia, you're guaranteed world class paramedics to treat you.
Hey Coover, yes, the paramedics and helicopter crew were amazing. I know it was fairly routine for you, but I think that this is the first time in my life I've had to make a 000 call. I hope the video is a useful resource for others... and I hope it forces NSW Ambulance to improve their training.
@@brentbat I'm in Queensland so somewhat ignorant to training in other states. But any useful resource like this video can only be a bonus.
Pure gold Brent heaps of learnings from that, I hope none of use have to go through this but if we do will be better prepared now. Hope you get better soon Craig.
Another great video, Brent. Wishing Craig a speedy recovery.
Great job Brent and gang. You all kept your heads and worked out a plan that despite the challenges, delivered. Well done.
Great adventure docsharing. Also, great video editing... Thank you for the tips and sharinng.
Great video. Thank you, Brent. Great to hear everything worked out.
Your adventures are always great to watch. This was exceptional with everything that you shared regarding the rescue.
Glad you enjoyed it! Thanks Bryan.
Excellent teamwork form all of you in getting Craig the help he needed! But as an X-Regular Australian Army Medic, it was disappointing to see, that none of the riders, on the adventure (unless I missed something) thought to carry any sought of first aid kit.
Fantastic to have all the Sat phones. EPERBs Etc, but being able to provide initial on the spot emergency first aid, is of critical importance for the injured patient. It's of no use if a helicopter can make it to the patient in 5 minutes, if they die in the first 2 minutes.
Simple splinting with bandages and immobilisation of injury, combined with off the shelf supermarket pain killers, would have been of great benefit in this situation. Someone sitting close to Craig at all times maintaing eye contact and mental support, would have been good for him. Mabey that's exactly what did happen? , but I saw very little of it the video ...
Regardless of that, it was fantastic to see you all working as a team together to help Craig. GoodOnYa's! How did Craig shape up at the end of it all?
I bet the drinks and the stories you all shared at the end of the day / night where some of the best you ever had! 👍
Hey Sean
Thanks for your comment. Yes, we had two first aid kits between us. In mine I had heavy duty pain relief (Endone) precisely for this type of situation. However when I spoke to the 000 operator and asked if I could give this to the patient, they said no because it wasn't originally prescribed to them (fair enough). Craig wasn't in a ton of pain, he was actually pretty comfortable. We didn't see the need to do any splints or anything like that for 2 reasons.
1) We weren't moving him, we were going to wait for help to come to him.
and
2) He had motorcycle boots on, which were providing good support and immobilising his leg/ankle anyway.
As it turns out when the helicopter paramedics arrived and they cut off his boot, his foot really blew up, so I'm glad we didn't try to do anything like that.
Now having said all of that, none of us have done a wilderness first aid course or anything like that... so our knowledge is pretty rudimentary. I wouldn't mind doing some better first aid training.
Theys great to hear! I was thinking that shurley one of you must be carrying a first aid kit and it just hadn't been showne in the video.
I had forgotten that the patient would have already been supported by hic MC boots. @@brentbat
You are amazing friends, good job on everything.
Terrific video as usual, really captures the essence of ADV riding - thanks
Awesome insight of what and how things can go when someone fucks up!!! Thanks for sharing your drama, well worth the watch👍👍👍👍
Damn, what a crazy ordeal!
Thanks for sharing this though, great learning experience for us all.
Great video. Was never bored. Incredible editing. Wishing your friend a speedy recovery
Great video. I Hate that he got hurt. Beautiful country. Love to see a group of friends out and about having fun. Thanks for sharing your adventure
Incredible video, thank you for sharing
Great video Brent. As a former SAR helicopter pilot (10 years SAR). Providing a lat/long should always work, in fact it used to be the primary method of navigation for us - just plug it into the navigation computer and Bob’s your uncle. Also (as an adventure rider myself) I carry a smoke beacon to pop when the helicopter is in sight / audible). They’re small and light but VERY effective. I would be hesitant to use a flare because you don’t want to set fire to the neighbouring scrubland! Anyway, I hope Craig is making a speedy recovery and keep those amazing videos coming! Cheers!👍
Thx Flying Kiwi
Yes I am going to carry a smoke beacon in my kit moving forward.
Thx
Brent
Thanks Brent. That was a big eye opener! Very informative, and entertaining :)
Wow what a great video! Thanks very much.
Excellent and insightful video. Thank you.
The landscape is so beautiful Thanks for sharing looks like a great trip
Fantastic video, thanks Brent and team for the content and more importantly, the reflection and lessons learned. Gold. 🏆
Great video and I hope that Grumpy Craig makes a full recovery.
Agree with the thoughts to photograph, take the piss (hurt his pride 🤣) and then call emergency services.
Love the light-heartedness in such a situation.
Good help from all involved and lessons learned for all 🏍️💨
thank you first responders. Everyone of you around the world are the best. Always doing your best to help us all..Thanks for sharing video fellas. We all can learn from this.
Thoroughly enjoyed this video
Earned a subscription💪
Some great trails you have
Wow epic riding there and beautiful country. I used to ride years ago with no coms at all. Makes one think of the things that could have gone wrong back then. Thanks for bringing us along.
Wow, Such a great production & debrief, thank you, a lot learned
Thank you for sharing this. Very helpful to learn from real world events and use the lessons to be better prepared. Your filming and narrative is outstanding👍
Great work guys! Grumpy was so lucky to have mates like you. It could have been far worse.
i grew up in kandos/rylstone. such a beautiful part of australia. Appreciate you deciding to explore this amazing place
You sure did grow up in a beautiful part of NSW. I am definitely going to go back and do more exploring. It is stunning country.
Must watch video for all the adv riders across the world and it’s very true that all group rides usually have one Craig 😂 ,loved the team work and how everyone kept the situation under control even during tough time, hats off to all of you 💪
Very well put together their mate, great doco!
Same situation with my Dad in remote Nevada. We were riding-not racing, the Vegas to Reno route for his 65th birthday. He fell outside Hawthorn and fractured his leg.
When we contacted EMS with our coordinates. They had no idea what we were talking about. Finally they located someone in a volunteer Search and Rescue group who had a hand held Garmin GPS. It took hours for them to locate us and evac him.
We too had a emergency locator beacon. I finally had to tell the EMS operator that it was getting dark and cold. And that if the search and rescue group wasn’t there by dark I was setting off the beacon.
To their credit, the Volunteer group got to us 30 minutes before sunset and evacuated my Dad and even his bike. All with a hand held GPS!
We were grateful and supplied that volunteer search and rescue group a vehicle mounted Lowrance GPS system to help out the next injured rider.
Adventure at it's best...enjoyed your video....speedy recovery to the brother.. way of life.
Rescue aside you are so delighted to have such a terrain to drive through and you are allowed to do it 🙂 Nice bikes , nice scenery , bad luck, whish Craig all the best to recover fast an without further issues! Good luck!
Hey, thanks for your note. Yes, we are incredibly fortunate to have such incredible adventure riding all through our country... pretty much right on our doorstep. I live close to the centre of the biggest city in Australia but I can be on dirt tracks in 45min... and if I wanted to, I could stay largely on dirt for months of adventures.
FIRST and foremost, you guys were VERY prepared for a "man down" situation. Congrats to each and every one of you. Hindsight is 20/20 and in my very humble opinion, the only thing that I would change would be not going up the chain to a supervisor in the very beginning.
I'm sure Craig will ride again with the group and you have the green light to give him a BIG PILE OF CRAP! !! !!! And we can see that Craig's finger was not broken.
Such a rewarding video to take in. Level-headed reactions to all involved; and may Craig get well soon and tune up that injured foot completely for the next ride. Be well best wishes from Atlanta.
Thanks Richard. Craig just got out of hospital today and he's on the road to recovery. Greetings from Austin, and Happy Thanksgiving.
@@brentbat Wonderful news for Craig. Thanks for relaying it and you, too, enjoy the special day tomorrow.
Hi mate, I am glad that you and our fellow riders are okay. I would like to mention that you stated that there was Police, Fire and SES responded to your incident The SES vehicle was actually VRA Rescue NSW vehicles. I am the Head of Learning and Development for the VRA rescue NSW and I am very proud of the work that our volunteers undertake to assist anyone in need. Thanks for your awesome feed back in relation to our volunteers and the work they do to support their local communities. Cheers mate see you on the tracks. Guy
@ Guy Sadler, thank you and the all of the Volunteer Rescue Association members, as with my families involvement with surf lifesaving Queensland, I always think, where would Australia be without its volunteers. Cheers mate.
Well PLB as the time wasted giving directions over the phone would have gone through to the chopper and in turn emergency services would have called you.. I’ve had a similar experience where a mate had completely snapped his ankle.. all pins and metal plates.. if it was life threatening he’d have probably been dead… my device got us picked up within a 20 meter radius of where we were
You should focus a little more on training your operators, they use their manuals and not their brains. This is brillantly showing that if you have a serious accident you will be dead before help will arrive. This is a very disappointing performance and you should ask your operators to show initiative when there is a problem.
Absolutely outstanding video. Well shot, narrated, constructive...about the only good thing YT has bothered to show me in the last years.
Glad Craig's doing well, enjoy him!
I like watching adventure trips, Thank you for sharing and I really hope Craig is up that road to recovery by now? Watched this over in the UK
Holy cow.. Well first off glad the outcome was a good one.. only just came upon your channel. Such a great story teller. Great job.
Wow what a video! entertaining, informative, educational, funny & was glued the whole time
Well done, good moto doc. Good taking care of your buddy. Doin' it right.
Thank you Brent and your friends for this video. We all can learn from this, how to react when something happens. Often you’ll be in panic in the first moment, but to be good prepared and als important to keep filming and keep the laughter in.
Thankful Graig will be okay and soon back on the bike.
We watched this video for 4 times now and made a list off important things to do and to get. Many thanks again. 🙏👍🏻👋🏻
Great Video! Thanks for sharing.
What a great bunch of blokes to ride with. As an ex paramedic, well done!
Great bunch of riders, Brent. Give Craig kisses- we all love the Craigs here, there and everywhere. Lately I've been hearing about more and more riders getting injured, apparently the "adventure epidemic" is at its peak. This movie is going to convince some to quit the off-road adventurism. It's amazing how a small mud rut can cause such damage. great video, I enjoyed every minute.
Great video Brent, thank you.
Such a Great & Humble Riders you all of. Hatts of!! Ride safe. Love from India ❤
What an amazing educational video for this Brit. I wrongly thought that interior Aus. was dry, barren, and solely occupied by 'roos and crocs. It's clearly an amazing, beautiful, and fertile country. We too have difficulty with communications in the U.K. as many large orgs. have their telephone boards overseas where little English is spoken. Many times I've had to abandon calls. You guys are great riders, particularly bearing in mind your ages. I'm in awe of you. Truly. P.S. I'm 71 and ride a Honda Valkerie Interstate.
Hi Ivan, thanks for your note.... yes, we have lots of beautiful country that is not inhabited. Plenty of desert and desolate areas, but lots of beautiful country to explore. We are very lucky.
BP
Just found this video and glad all worked out well …. Great narration and you’re very well spoken.
Great Video, Kudos to the rescuers
Great story telling! Hope your friend makes a full recovery. I picked answer C too. I believe that was the best option. Enjoyed watching here in Phoenix Arizona USA.
We had a mate like that too. We raced Motocross, Short Circuit and Enduro most weekends all over NSW. He always crashed and I think I knew the ER at every hospital in NSW. He had no fear...ie, no caution. In the end he gave it away.
As current RFS in a regional area, I would have hit the EPIRB as well as the Sat Phone. The UHF channel is Ch 11 to call, and they will then ask you to go to Ch5 or 35.
Thank you for this vid. It shows what to do in case of a situation like this. I'm sure many will benefit from this. Greetings from Hillsboro, Oregon USA
Man you folks are superb. Wish I was with you. What brotherhood! I would have learnt courage. Maybe in my next life
Great video and very good trails. Hope Craig will ride soon again. 👍
That was a very impressive video, the whole presentation and information you passed on was second to non.
Wonderful video guys. Blessings to you and your families. Coming at you from the mountains of Southern Oregon
Great Video. You put a lot of work into that. Thanks!
Thank you so much for posting this. It helps put some confidence in using an epirb.
Keep up the videos. Love the content. Hope Craig is up and riding soon.
Cheers
Great video, lots of good info. Thankyou.
Gell well soon for the rider... great video good information... keep riding keep touring...♥️
Brilliant video Brent, I think many viewers will get quite a lot out of this. You were all really well prepared for the event, it was disappointing that it took so long to get the location but I can imagine this situation will be a lesson for many more behind the scenes.
It was great to see everyone keep their cool and remain calm throughout the ordeal. Outstanding job lads, well done.
That was a great vid.
I think we've learned to ask for a supervisor if the message isn't getting through to the rescue center.
Great video, the crashed party was very positive, thanks to the team
Our experience after a 300mm rotten tree fell on a mate in a gale in Tassie, Eperbs are great and make sure you have Ambulance coverage or it gets insanely expensive fast. Our bloke was extremely lucky, from being unconference for 15 minutes it was just extreme bruising in the end. Tassie Resue were fantastic. The Eperb had 1 fast response Paramedic, a fire truck, an ambulance and a cop plus a chopper in 30 minutes approx 100ks from nowhere.
Free here...well, at point of use...bleed us dry in taxes to pay for it
Thank you, @BrentPearson; fun and educational. Praying that Craig is recovering well.
Disclaimer: I'm not EMS or adventure type, though I was 4 years (30 years ago 😬) with a volunteer fire brigade in the Wellington area, NZ. I have done several outdoor pieces of training.
I am happy for correction, not criticism. These are my observations.
A suggestion for using the mirror to attract rescuer attention. It would be a two-handed job. Mirror in one hand close to your face, the other hand stretched out towards the rescuer thumbnail up over your target, and flash the sun over the thumb (direction (u/d - l/r) not important, but keep consistent). The way you can flash SOS (. . . - - - . . .) and know they can see it.
PLB every time you are off the beaten track, especially if there is difficulty understanding where you are. As noted by others, quicker response time. Letting the call centre know the registration number might help link into the AMSA system. (I'm in NZ, so unsure. But it would be the same deal here in NZ.)
I was also thinking that if the call centre knew you had UHF radio's on you and a call sign (you listed early in the video), they might have been able to pass that to the helo crew to try and contact you when they could not locate you.
On the DMS/decimal debate, whatever you have to hand should work.
The What3Words app is now downloaded to my phone. Knew of What3Words via browser (map.what3words.com/), but not the app.
A big thank you to the emergency service personnel (call centre and "out in the thick of it") for putting your hands up to help when needed.
Oh, and a plug (no, I'm not paid) for getting a Guardian Angel (www.guardianangeldevices.com/outdoor-led-light/ probably the Snowmobile Light for adventure riders). 5mi visibility (Elite, 3mi for Micro) and usually have an SOS mode. Thanks to @RonPratt for putting me onto these devices.
Thanks for your suggestions.... I'll try that technique with the mirror. I was flashing the mirror by hand, but I didn't use your technique and it was a bit hit and miss. The chopper pilot did see my mirror signalling though and responded by flashing his strobe.
Most Craig's I have ever known have had HOT tempers lol but glad he is OK. Good lessons learned all round. Very well narrated and produced Brent.
Fantastic, informative funny vlog. Thank you from Biarritz France. Hope Craig was OK.
Can’t believe that this were 47min. 🤔 Entertaining and very educational. Absolutely loved the storytelling and I’m actually very impressed how calm everyone was. Great work! 👍
Thx for your comment.
Yeah my videos are normally way shorter, but there was just so much to cover. I’m glad you enjoyed it. 👍
A wonderful job to all involved in the ride and the emergency for Craig. The incident with the Emergency Service Phone is a damn S**T and has been getting worse for the past 20 years. Hoping that Craig is healing well. This group is a great bunch of blokes and deserves😅😄 a pat on the back for their good sense of humour and for helping each other no matter what is going on.
stumbled upon this video and am not sure what this channel is about, but just seeing the friendship you guys have and the sense of adventure, makes me wanna model the same lifestyle... cheers!
Thanks Karmahunden..... We are a bunch of pretty average riders who just love to get out and ride adventure bikes, go camping and have fun. My passion is also video production which is why I like to make videos about our adventures to share them with anybody who is interested. I ride with a great bunch of guys and we really enjoy getting out together and just hanging out.
Hi Brent thanks for an awesome video i stumbled across, well done. And yes my group of mates also has a Craig in it. It took me a while to realize i actually know Craig. I only clicked once I saw the close up of him on the stretcher. I wish him a speedy recovery. Keep up the good videos, I am subscribed now…
Dear Craig!
With friends like this you don't need no enemies. :)
No, really, count yourself lucky with friends like this. Most excellent, very impressive. I hope you have recovered meanwhile and enjoy bike riding again.
Cheers.
Hi Brent, sorry to hear about your mate, glad he finally got a chopper out.
The SAT phone was a very good idea that's for sure.
You just never know.
As an experienced Emergency Services member in my opinion you guys did a fantastic job. There's always risks but you just have to do your best in the situation, the chopper is definitely the best option in those conditions.
Another great video mate, beautiful scenery and great narration. 👍😁🍻🥃
Excellent front & rear footage, well presented with the maps and drone - love your production
Great video Brent! Really enjoyed it. Also made me rethink my own preparation to adventure rides a bit. On nearly every ride something goes wrong. Only minor things so far, but best to be prepared for the worst.
Yes, It's definitely always better to prepare for the worst. I was taugh by an instructor who was ex Special Forces, and he drilled preparadness into us from the beginning. A wise approach.
Great video. We are mates with Craig and feel your pain how it would have been stuck with him for 2hrs which not to mention how much it would have been with him in pain. You deserve a medal😂 the shot with the chopper behind is priceless
Shane... the fact that you know Craig means you know my pain. I was ready to pop a few Endone myself.
Fantastic adventure guys, hope you all finished well and craig recovered well😁👍❤️❤️🇬🇧🇬🇧🇬🇧🇬🇧lolv boys from England 💚💚💚💚
Y'all are the kind of people I would love to hang out with once I'm older
Thanks... Yes, I don't think any of our group want to "grow up".
Great video. Adventure riding is a team sport and it looks like you had a great group with you.
Yes Guys firstly you out enjoying yourselves fantastic.
Yes I agree everything you said if it was life threatening I would of pressed every device while I was on the sat phone so position is 100 % location
You have explained what injuries he had etc.
I Cary three boat flares you have to be careful of a grass fire but they can be seen for kms away
Top video thanks
A bunch of tough aussies. Regards from the chilean Patagonia entry door, good wishes for recovery!
The quality of this footage is purely amazing
Thanks Vlad... It's a labour of love, I enjoy combining my love of adventure riding with my love of producing videos.
@@brentbat keep up the good work! When I was watching the video it became cristal clear that you have a lot of professional experience with filming and editing. I'll keep checking out your stuff.
And btw., come to Romania if you want to ride on some nice dirt roads through the mountains:)
@@vladvamos Hey Vlad, it's funny you mention Romania, it is something that I'm starting to plan for next year. I'm thinking of combining a family holiday with some adventure bike riding. Are you in Bucharest? I'd love to tap into your local knowledge, if you don't mind answering a few questions, could you email me at brentbat@gmail.com
@@brentbat oh, wow. Didn’t expect that! I’ll email you
Great vid. I've had a similar experience with a person on the other end of a 000 call when in a far more dire situation. The person I spoke to obviously had no local area knowledge and were reading through a cue card which I think wasted valuable time in a life threating (ending) situation. I felt pretty helpless and enormously frustrated in that situation - and again watching your vid when you were trying to communicate with the operator and things weren't quite lining up on their end. Well done for calling out the issues with 000 during the vid. Absolutely agree.
Goldy will ride again, and that's a good thing.
It is impossible for the call takers to know the local areas, they work from one of 4 control centres and if the most local does not take the call within a reasonable time it will be diverted. So as an example, someone in Newcastle might be answering a call for someone in Dubbo. The cues they work of are designed to capture the most important details first and catch words to trigger the highest level response first. Unfortunately though this can seem like an eternity. If minor delays occur due to this script which takes a minute or two to be read results in the passing of a loved one, it is safe to say that person was never going to make it. Having spoken to Brent the issues faced were training related faults that lead to huge delays that cannot be explained.
Not a "cue card" per se, but what's referred to as script. part of the AMPDS system. In a life-threatening situation, you'll get the dispatcher getting a crew rolling while the call taker is asking more questions. the crew then gets more updates as they come to hand. The ones with local knowledge will be the attending crews, not a comm centre member hundreds of kilometres away. I can understand it may seem frustrating when comms asks you so many questions, but it's all part of the process.
1st ride on my Husaberg FE390 did the exact same...was unconscious for gawd knows how long(brand new AGV helmet, 1st tim on my head, apart from seeing if it fitted),upper body armour, but a stone got my hip, numb for 6mths...always wear the gear guys/gals, you never know...managed to get to the bike, 100's of metres away,and got myself home!
Great video mate I really enjoyed it. It’s not often there are so many cameras rolling in an event like this
Awesome video!!!!!!!
I thourghly enjoyed this vidio and what a great group of guys you lot are. I sincearly hope your comrad recovered from his injury. I am not a off roader but have enjoyed riding for 55 years. Started at 17 and still riding at 72, will be 73 this December. Well done on the vidios.
Brilliant video, well shot, informative just spot on ,and jabbing at Craig was a must do 😅
thank you brent I love the video is very professional and the landscape I wish I was there with you guys love Australia ,,,,, from London U.K