In Australia we don't like to be disturbed very often at an establishment. For me i'm fine if i'm checked on once, maybe twice. In America hospitality/retail workers just seem so needy to me.
Yeah it's not that we don't value customer service, just that we have different expectations of what constitutes good service. I don't appreciate when service people are rude or grouchy, but if they're just not being particularly friendly I don't care.
I once worked at a Sizzler restaurant when they first opened in Australia years back, and the service standards they tried to implement were based purely on the American model with corny catchphrases and constantly helicoptering around tables of diners asking if they need anything and repeatedly trying to flog them coffee. I think there was an expectation that you personally check in on each table of diners on a 10 minute cycle and drop your hard sell spiel. People used to get really pissed off at being continually disturbed and you could see them rolling their eyes as they saw me approach them for the 17th time that night. Unsurprisingly Sizzler did not do well in the Australian market.
It is not just Australia who dislikes being hassled whilst they are trying to have a meal. Kiwis, Poms, and most Europeans share that same dislike. Which is why I actually do NOT think American Customer Service is very good.
Lived in the US for 5 years. Tipping was servitude, as an Australian it was disturbing and offensive. The business owner should pay staff, not me as the dinner.
It's not just restaurants in the USA that you're supposed to tip but bars also. When I worked in NYC in the 80s if you ordered a beer they handed you an opened bottle, another Aussie advised me to not ask for a glass as they weren't clean - he was right (Australian pubs have used dishwashers since the 60s and the glasses were sparkling). I realised that not only was I paying nearly double the retail price for that bottle of beer but also paying the wages of the bar staff through the 15% tip expected. Hospitality workers are allowed to be paid 30% of the "minimum wage" which is why tips are essential not only for the waitress or bartender but the busboys and kitchen staff also. In a lot of restaurants they charge 15-20% as a compulsory "service charge". The prices ain't so cheap once you add sales tax (6-8%) and another 15-20% on top.
I'm an Australian in America. Yes, the service here is unquestionably better, but only because American service staff don't make money otherwise. I'd rather know that the girl at McDonalds is able to pay her rent than hear her say "have a nice day" because she wants an extra dollar. If I could, I would ban tipping and just pay people real wages.
@OceanBlue Why are so many American so fragile? I know that people don't tip at McDonalds, I was merely using it as an obvious example of American fake niceness that tipping encourages. Expecting service staff to be paid is not "relying on the government" - it's the opposite, actually. It's an expectation that an employer should treat their employee well, which most people see as a moral good. And your free market "choice" has done nothing but create an utterly homogenous country that has been totally taken over by Walmart and fast food chains. So, you can go back to Fox News now.
@@shenanigans3710 believe me australians do not respond well to criticism of their country, culture and customs either. especially not from americans i know i lived in wollongong, nsw for 2 1/2 years. they expect americans to gladly accept them slamming the fuck out of our country and people but you try to do the same yer in fer a shitstorm. oh, and everything australian is better than everything american and it really pisses them off that the whole world doesn't know it.
@@shenanigans3710 It's disgusting that full-time employees at Walmart still need to get food stamps (Government welfare) to feed their families. Minimum wage in the USA is starvation level - when I was in the US in the 80s it was $5 an hour and didn't increase once in 5 years. And you thought slavery was abolished in 1865. Instead of trumpeting that the USA is the greatest country in the world (Hint: it's not) Americans should be ashamed that so many of its citizens live in poverty.
Yes, as a Canadian who grew up in in Sydney I find American customer service off-putting. It's so obviously forced. Canada does this too to a lesser degree, but more and more over the years.
Don't agree. They are not after tips in supermarkets which are superior to Australia. Australian customer service suxs. They are on 18 dollars an hour then expect a tip on top. From Gold Coast
Ha! "Adi-das" is pronounced that way because it is the name of the original person who started the company, Adi Dassler. So his company was "Adi-das" but made into one word Adidas. It seems to be Americans who pronounce it as "A-de-das". By the bye, his brother who had originally worked with Adi, broke away after a disagreement and started another shoe company called Puma.
1:25 - Customer service. You couldn't be more wrong at looking at it. Yanks (Americans) have a false customer service mindset, the person has to fake being nice to get tips and such. Australia has WAY better wages, the average minimum retail worker is on $20ph, We dont require people to tip the staff member. You order once, they bring the food and if you have issues you signal them for whatever it is you need otherwise they wont bother you any more. tipping is demeaning. 5:10 - as for getting up at 3am to buy a TV thats half price. and Brand name fanatics, in short Australians are not brainwashed by the materialistic mindset that Americans have. MUST HAVE this and that. you dont seem aware of this.
I think you are giving Australians way too much credit. If we could wake up at 3am and buy garbage we would but wages and other things thankfully get in the way. The kind of 24 hour alcohol service and vending machines normal in Asia would be a social disaster here, its not our mindset which is great, we are just lucky circumstances are different.
BikeStuff yes, Aussies shop when they need something, the stores aren't open all the time, people don't live at the mall and they're not crowded around junky food stalls at the food court like pigs at a trough!
We get paid probably double hourly rate to yanks but pay alot more tax and pay up to 2 to 3 times what yanks pay for various goods and services, one thing I noticed is a US dollar can stretch alot further than Australian dollar, probably buy 2 to 3 times more then we can, I mean in a servo in Aus for 600ml coke is like $5, got a feeling Americans would pay alot less for a 600ml coke at a "Gas Station"
tipping is not our custom, service is also no big deal . you buy you eat like it or not. tipping is demeaning and i dont like it and its not the money ,its embarrassing. flinging some poor flunky a few cents. yuk never ,never.
Paul Richardson I work in retail and someone tried to tip me once and I was so confused I refused the money because I wasn't sure if I was even allowed to take tips from customers
Ja frost And in the UK, all vacuum cleaners are still called Hoover, after the brand name. It could be a Dyson, Electrolux or whatever, but they all ‘hoover’ their carpets. So weird!
Now sure where you are, but we've always called them Band-Aids and Tupperware, as well as plenty of other things. But yeah, we don't use Xerox as a verb, although I'm very surprised she hadn't heard that term.
I’ve heard “plaster” too, but only heard of Tupperware in regards to thick plastic containers (not the flimsy takeaway ones). Never heard of xerox though
I have never met an American as nice as you seem, as an Australian I think some people are teasing you (it's a national pastime) everyone I know says "band-aid" "Tupperware "but I haven't heard xerox since the "80s
Ive met some really nice Americans. I feel sorry for you mate. Ive been an aussie all my life and id happily call many Americans a mate. Bloody hell some aussies really need to lighten up. The old school aussie with a laid back attitude wouldn't need to feel critical. Shes a nice young lady doing her best to fit in . We should embrace new people like that.
@@ytlaser8222 Xerox bought the Carlsberg patents so for 15 years or so they had a monopoly on plain paper photocopying. Hence the use of the name to describe the process. Australians of my generation are quite familiar with xeroxing and Tupperware, but probably not 20- and 30-somethings.
I think it is important to mention that maybe one of the reasons our massive sales are not as crowded is because Australias population is significantly less than the USA
With customer service you will occasionally experience bad service but perhaps what you are experiencing as lesser customer service is simply a server or hospitality worker not fawning over you in the desperate hope of a good tip. Australians don't generally need people to be servile or obsequious and if someone does behave in that manner it is often considered as rude and sycophantic and that will be regarded as bad service or worse sneaky behaviour. I personally found customer service in America quite poor except in the cafe's and restaurants.
Oh man, I went to a 60s American themed restaurant on Chapel Street the other day and the forced smiles and jokes just put me off so much. Just wanted to chat with my friends and this guy kept coming over and asking how we're doing, like something might have gone wrong in the ten seconds since he last asked... I'd rather a disinterested server any day.
I've been to Zambrero as well. It's a terrible mexican food chain. If you want better mexican food from a chain with better customer service, go to Guzman Y Gomez. It's way better.
I've been to the Zambrero's where I live in Gawler, south australia and have always had nothing less than 100% excellent service and the food has always been top notch as well.
I'm slightly perplexed... when I lived in the USA I was so surprised by the lack of customer service considering that they relied upon tips in order to earn a living. I genuinely felt that every time I went into a restaurant, there was an expectation that no matter what standard of service they gave there was an expectation to tip.
I've worked in customer service and I'm Australian and shit customer service upsets me too, I do not like it when I feel uncomfortable when purchasing something. It comes down to poor training and poor hiring practices, not tipping. I have never been tipped and my incentive is doing a good job and making the customer smile :) Then again I used to go with my ex to this cafe run by this old couple who were migrants from somewhere and the customer service was so bad we found it amusing. But we only got like chips and burgers there.
Tiana S I live in SA too and I have always called it a bandaid I was born in England though and have lived here since the age of 6 but I can’t remember if I called it anything different
Always called it band aid as well in VIC - I was confused when she said her colleague was surprised I've never heard any other name for them regardless of brand
Your videos on this topic are really well thought out, you're looking at things a bit deeper than most of these kind of videos. I appreciate your perspectives! I hope you are enjoying life in Oz xx
So the thing with customer service here in Australia (I've never been to the states so I can't comment on that) is that reputation and word of mouth seems to be way more effective than traditional marketing tools. You saying in casual conversation to your mates that you had a bad experience at a particular place will influence their decisions when they're looking for somewhere to shop at a later time. I've seen businesses built on word of mouth and a good customer service reputation. The incentive to provide good customer service (from an employee's position) is job satisfaction and work environment, if the company isn't providing good working conditions its likely that their customer service will suffer. This provides incentive to the employer to keep their employees happy, rather than the employees sucking up to customers for tips. Ofcourse everyone has their bad days, that's when a smile or a small chat, even someone asking "how are you?" can make all the difference. TLDR: If you're experiencing bad customer service don't shop there.
We have tips, but they are not forced by law like in the USA, its a bonus sort of thing and not an expected thing. Like when they say, keep the change.
I work in retail... I do bar, I've done retail at department stores and IT stores... Customer service is paramount. We don't tip because we believe good customer service IS YOUR JOB. We don't give you a bonus for doing what you're already being paid to do. If you aren't doing your job your manager should know so you can be retrained or removed.
I have just stumbled accross your videos and as as an Australian I really have enjoyed them good work could you maybe do a video on the political differences as I think that would be extremely interesting
Hi! Only just came across your videos recently, so I’m well behind haha. But as an Aussie who has travelled to the USA, I have really enjoyed listening to your perspective of our country. I agree with your thoughts on customer service in particular. In my travels to USA I found the customer service in hospitality/hotels/etc fantastic, as they are working for tips. Whereas in Australia, they’re paid a quite decent wage, so a lot of them tend to just “do their job”, rather than go above and beyond for the customer. I must admit, I prefer the service you get in USA a result of tipping, but I suppose each system has its advantages and disadvantages. I also really enjoyed the “feeling” of rewarding USA employees with a generous tip where they provided great service. It feels good to make someone’s day and reward them for their effort to look after you. I will definitely keep an eye out for more of your insights into difference between Australia and USA.
briefly , tipping is not customary because of the hangover from the early convict days where freed convicts were proud to work and earn their own wealth.There was also an irish component who wanted to distance themselves from the english and all things english. In addition shortly after federation the high court made a decision on wages in a case where a company (american ) were paying very low wages . The high court decision was that every adult employed had to be on a living wage .hence the minimum wage was decided.And still is adjusted every 6 months. An employer can pay more but he cannot pay less. We do not have the situation here where young workers are paid a very low wage then rely on tips.As a consequence , everyone can earn a reasonable income, shopping hours are limited to certain hours, most items are more expensive, service is not regarded as a big issue,( not like in the states ,any way.) if waiters are slow complain. or dont go back.There are no masters and servants here , dont try to belittle any shop assistant or waiter ,everyone is equal,be friendly and courteous. My brother worked in a top level hotel in sydney and told me some horror stories about some of the restaurant customers who tried to throw their weight around. in short they never come out on top. thats the way it is .
The statement of $20/hour as minumum wage is false. It is less than $15 for an adult and someone flipping burgers at Macca's can be less than $10. Also Australian service staff (and all workers) work on a three strikes system - so three legitimate customer complaints will see you out the door. There is significant motivation to provide good customer service.
I just read through some comments, I feel like all your viewers are Australian (including me) and they need to calm their farms about the whole customer service thing. That was your experience and you know what you know, you know? Also I love these videos haha
We may not use Xerox as the universal word for 'copy' but with Hoover being a very popular brand of vacuum cleaner, many people will say 'I'm going to Hoover the floor'.
Thought I should make a point of something you said. "Minimum wage" is a tad different, in the sense that most jobs are either paid by your age or by your experience. For example, a 15 year old may get paid $8 and hour, however a 21 year old may get paid $22 an hour in the same company. You also get paid differently by your job title, qualification, etc. Some jobs do have as you say a minimum wage, but it is a bit different :)
I was disappointed when I went to watch number 4 but never saw it. I like these types of videos. I'm an Aussie who has never left the country so I enjoy hearing about differences between mine and other cultures. Thanks for the videos.
most of us Aussies are too hungover to be bothered even thinking of going to the shops on Boxing Day (plus the cricket is on so we're gonna sit, watch and drink some more).. 😋haha
a thing that I've noticed that is different between Aussies and Americans is that Americans just hang up the phone without a "see ya" or "good bye" not always but a lot.
Xerox and Tupperware are perfectly fine terms too use I call our vacuum a Hoover that’s a brand. Those terms have been used at least here in Melbourne for decades.
As to restaurant staff it s up to you to be nice to the staff and they will respond. If you re quiet they ll leave you alone. Most aussies dont want fawning service but a genuine conversation is far more enjoyable.
I think part of it is the cafe culture. Like the fact that she called zambreros a ‘cafe’ when in Australia it’s a fast food restaurant. In a fast food place in Australia you want to get food and go. Where as in an actual cafe people care more if people are nice because people have local cafes that they like to go go on the weekend and sit down and stuff. I hope that makes sense! Not hate, just my experience with america and Australia
Also in America, our customer service is important not just for tips but because we are taught "the customer is always right" and we want them to keep coming back.
I'm an older adult. Australia is loosing its grouse words due to American Movies and TV shows. I grew up with being called Blue or Bluey - a nice way to call redhead. I make a point to call the 20+ range males "G'day Bluey" They are confused, till I explain. Then they like it. Sheila is now rarely used and chick has taken over. Our spelling, thankyou Microsoft, has my youngers typing with many zeds (you say zee) in words like realise where you type realize. One word I hate from my American mates is "chipper" It's "happier"
Customer service... yes, when I travelled a bit back in '95... I felt really overwhelmed in the US with how the staff 'seemed' to be crazy attentive... UNTIL I asked someone 'WTH?' Once I realized their wages were heavily tipped based I completely understood and remembered to make sure I tipped my servers, hotel staff etc....
Yes we are nice to workers, we don’t need tips because we get paid rly well, instead we put it into the charity jars. We have heaps of options with shopping if you go to a good mall. We do have Black Friday. We have Nike and adidas everywhere, literally in basically every mall. We call bandaids, bandaids. Hot Christmas is amazing, swimming at the beach or pool.
I watched your other 2 vid's they were really positive and you seemed really happy. This one kinda feels like you are not enjoying living here anymore. Well thats just how it seems to me. You might have just been having a bad day.
I also noticed a little negativity in this video but felt she thought it necessary to touch on those things before getting back to the positives again.
I love our casual approach to customer service, most Australians like to shop in peace and find sales people to be annoying if they are too loud or pushy. Also our “Black Friday” is Boxing Day! The day after Christmas and most stores have huge sales. I’d love to experience a white Christmas, most Christmas movies are made in America so growing up watching them always made me want to experience an American white Christmas :) it’s funny tho, while it’s super hot at Christmas time in aus we still tend to make hot meals such as roast turkey, chicken, lamb etc. Halloween has only been trending over the last couple of years here also so it’s something not everyone celebrates, I love Halloween 🎃 it’s just a chance to have some fun :)
Really interesting, I knew about the difference between customer service and tipping culture but I don’t think I've heard someone talk about how that experience might impact their enjoyment. Now that I think about it, I want good customer service but as long as it’s not bad customer service I really judge the whole experience on my end product…if I get a good coffee I’m happy and if it comes with great customer service than it’s just an added bonus.
ok, i 'm not sure we associate christmas with the beach per sea...but yeah, our Christmas is in summer so it is definitely associated with warm here...all the cold stuff makes us chuckle
It's not really about tipping, the attitude towards customer service is more cultural. It's not because the worker doesn't care, it's because the customer doesn't. My fiance is American and every time they deal with a customer service person they'll say afterwards whether it was good or bad or act as though they're filling out some detailed employee evaluation for their manager. Whereas for me as an Australian I won't even notice unless it's really extreme one way or another. Judging customer service, at least the way Americans do, actually seems really weird to me like it's some sort of national obsession.
What you think of as good customer service, I might well think of as being harassed when I'd like to be left alone to enjoy a meal. It's all a matter of what you're used to.
the customer service in america is just so you can get a tip. in australia we don’t really do tips, like you can but every time i’ve tried in australia they either say “are you sure” or deny the tip
I lived in the USA for over thirteen years. I'm am Australian. I would say that customer service is much better in Australia than in the USA. In Australia they pay thier staff much better than in the USA so they are not as dependent on tips. The tips are compolsery in the USA! Australia is just as friendly and polite as the USA. In the USA waiters are treated much worse than in Australia. I've been in the hospitality industry for a long time.
I’ve noticed people are commenting that Australians don’t have to fawn over or chase a tip,but maybe I’m the only one that likes to be welcomed when I enter a business,and I don’t find that insincere.
In the US, the Australian Minister of Tourism was on TV and said that Aussies don't socialize at the beach, so don't start up conversations with people on the beach. They were recommending that Americans visit Australia for three week vacations (because it is so far away), which is unusually long for American vacations, but I'm sure it's good for Aussie business.
I love your videos! Im applying to continue a masters in AU so I'm watching as many vids as possible. Any advice as a student in regards to paying for school?
Agreed. I'm back in the states for a few weeks and it's crazy the difference of hospitality. YES. The shopping. I have such a hard time.... I used to shop a ton living in the USA.... while... in Australia I very rarely shop. It frustrates me how cheap Nike and adidas is vs Australia. Xeroxed. Lol Tupperware hahaha. I still struggle with Christmas but making new traditions is part of the fun moving abroad I guess! Fun video!
This is a good video. You are very informative in a good sort of way. I have watched a few of them now. You sound like you might be a little restricted to Sydney. Cultures tend to change a little bit state to state also. I thank you for the effort that you went to.
It's not all Americans waiting a long line at 12:00 AM or 3:00 AM for Black Friday deals in USA. It's also depending on the family cultures where you were raised. From last two decades or three decades, I have seen there were not many people waiting a long line at 12:00 AM or 3:00 AM in front of the stores.
Clearance sales are popular here tho, Black Friday happened last year and it was the best, not entirely sure if it happened previous years but I’m guessing it isss. Boxing Day is a success yearly; full of half priced/cheap things! Adidas and all those nice brands can be found, probably not as full like America tho but we have cool stuffs too 😍
Learned in junior high. Some brands so ingrained in culture that all the products of that type called by a specific brand name. Examples include xerox, band aid and q tips. Also surprised sneakers are harder to get since Nike’s are made like other in nearby Asia.
Could you please do a video on your experience holidaying in Aus? Having been here a while now i’d Hope you’ve had a chance to see a bit. It would be interesting to see if you’ve noticed regional differences, the different environments, how far it takes, some of your favourite places so far etc. Thanks!
As an Australian I agree with you on the customer service thing. When I worked in retail I went out of my way to look after customers remembering that without them I didn't make a wage. As a carpenter now I still go above and beyond to look after our clients. Yeah we don't get tips bit we get 0aid well. If I get treated rudely by a supplier or a store I tend to let my money do the talking and take my business elsewhere
As a new zealander and austrlian iv used most of those terms you have used ' gas station,tupperware,plaster etc so if you said it to me i would of understand what you were refering to as for your co worker not knowing what a xerox is i guess copy machines are a thing of the past
I work in cust/service & enjoy providing an extra positive experience for my customers. Mostly, ppl can see if you are sincere, in which case they will make it clear by verbal expression, tip or repeat business. Australia runs on a sincerity policy. If you are nice just for pay, it does not go down well. That's why you get a varied experience. Rudeness isn't an issue....bullshit IS. To understand Oz, all you need to know is, NO bullshit. Anything goes, as long as you mean it. THAT is what a successful multicultural society runs on. I LOVE my Australia.....
Or if you can't be bothered carrying the change. There's also donation tins/boxes in many fast food joints and cafes for you to put your loose change in too.
"We're,like you know a whole ocean away,from where those products are made" referring to Nike, Adidas and Australia. Sorry girlfriend but thoses Asian sweat shops are a WHOLE lot closer to Australia and maybe we understand that and avoid buying merchandise made by indentured slaves. A proud Aussie.
Yeah she was wrong about what she said in the video, but no, HEEEAPS of people wear Adidas and Nike around the streets. I do and most of my family does, yes we are Wogs too 😂😂
We do the brand for somethings such as a Paddle-Pop Stick - for the stick that's in an ice-cream. Band Aid is known to. I think in the UK they call it a 'sticky plaster' :-)
Most expensive brands are cheaper online or in outlet stores, so there is less demand for them from expensive stores in Australia. A lot of us travel to Asia a lot - Perth is closer to Bali than to Sydney - so we can just buy things tax free or where they are cheaper.
I’m an Aussie and I could not stop laughing at (with) your observations. So great to hear insights from a foreigner about differences in our cultures. Don’t forget ‘Kleenex VS Tissue’. On a more serious note Aussies are big on mateship. Mates mean everything to us and the US is our best mate, that’s why we back you guys in foreign policy no matter what.
Ashley, loved the video and it’s interesting to notice the focus on cultural differences. In terms of customer service, it’s a case of respect breeds respect. If you treat the person serving you like an equal doing their job (not saying you didn’t - and you could be right in that they may have had a bad day). As an Australian, I would rather genuine customer service versus forced just to get my money. That’s all, thank you for making the TH-cam.
In Australia we don't like to be disturbed very often at an establishment. For me i'm fine if i'm checked on once, maybe twice. In America hospitality/retail workers just seem so needy to me.
So neeedy loved that hahahaha
Yeah it's not that we don't value customer service, just that we have different expectations of what constitutes good service. I don't appreciate when service people are rude or grouchy, but if they're just not being particularly friendly I don't care.
I once worked at a Sizzler restaurant when they first opened in Australia years back, and the service standards they tried to implement were based purely on the American model with corny catchphrases and constantly helicoptering around tables of diners asking if they need anything and repeatedly trying to flog them coffee.
I think there was an expectation that you personally check in on each table of diners on a 10 minute cycle and drop your hard sell spiel. People used to get really pissed off at being continually disturbed and you could see them rolling their eyes as they saw me approach them for the 17th time that night. Unsurprisingly Sizzler did not do well in the Australian market.
It is not just Australia who dislikes being hassled whilst they are trying to have a meal. Kiwis, Poms, and most Europeans share that same dislike. Which is why I actually do NOT think American Customer Service is very good.
American servers rely on tips. Aussies get paid per hour and tipping is not a thing
Lived in the US for 5 years. Tipping was servitude, as an Australian it was disturbing and offensive. The business owner should pay staff, not me as the dinner.
Dave Wheeler
Are they cannibals?? Lol 😂 (You said ‘dinner’ not ‘diner’ )
@@cheekybastard1018 hahaha hahaha hahaha hahaha
Without tipping, prices would be higher. My mother used to be a waitress and she doesn't like the fact that tipping percentage has gone up so much.
It's not just restaurants in the USA that you're supposed to tip but bars also. When I worked in NYC in the 80s if you ordered a beer they handed you an opened bottle, another Aussie advised me to not ask for a glass as they weren't clean - he was right (Australian pubs have used dishwashers since the 60s and the glasses were sparkling). I realised that not only was I paying nearly double the retail price for that bottle of beer but also paying the wages of the bar staff through the 15% tip expected. Hospitality workers are allowed to be paid 30% of the "minimum wage" which is why tips are essential not only for the waitress or bartender but the busboys and kitchen staff also. In a lot of restaurants they charge 15-20% as a compulsory "service charge". The prices ain't so cheap once you add sales tax (6-8%) and another 15-20% on top.
I'm an Australian in America. Yes, the service here is unquestionably better, but only because American service staff don't make money otherwise. I'd rather know that the girl at McDonalds is able to pay her rent than hear her say "have a nice day" because she wants an extra dollar. If I could, I would ban tipping and just pay people real wages.
Who tips at McDonalds?
@OceanBlue Why are so many American so fragile? I know that people don't tip at McDonalds, I was merely using it as an obvious example of American fake niceness that tipping encourages. Expecting service staff to be paid is not "relying on the government" - it's the opposite, actually. It's an expectation that an employer should treat their employee well, which most people see as a moral good. And your free market "choice" has done nothing but create an utterly homogenous country that has been totally taken over by Walmart and fast food chains. So, you can go back to Fox News now.
shenanigans 🙌🏼
@@shenanigans3710 believe me australians do not respond well to criticism of their country, culture and customs either. especially not from americans i know i lived in wollongong, nsw for 2 1/2 years. they expect americans to gladly accept them slamming the fuck out of our country and people but you try to do the same yer in fer a shitstorm. oh, and everything australian is better than everything american and it really pisses them off that the whole world doesn't know it.
@@shenanigans3710 It's disgusting that full-time employees at Walmart still need to get food stamps (Government welfare) to feed their families. Minimum wage in the USA is starvation level - when I was in the US in the 80s it was $5 an hour and didn't increase once in 5 years. And you thought slavery was abolished in 1865. Instead of trumpeting that the USA is the greatest country in the world (Hint: it's not) Americans should be ashamed that so many of its citizens live in poverty.
in the us they are extra nice because they are chasingt a tip. so its false niceness. not genuine.
Yes, as a Canadian who grew up in in Sydney I find American customer service off-putting. It's so obviously forced. Canada does this too to a lesser degree, but more and more over the years.
Don't agree. They are not after tips in supermarkets which are superior to Australia. Australian customer service suxs. They are on 18 dollars an hour then expect a tip on top. From Gold Coast
Same! Off putting as hell, I hate when people seem fake.
Australian service people think nothing of not thanking you for your custom. Say nothing or state the change $ you are due. Pigs.
I've found Canadians seem to fit in better straight away in Australia than Americans. At least the ones I've met.
I really enjoy these difference videos, as an Australian it's great to see my world from a different perspective :)
Ha! "Adi-das" is pronounced that way because it is the name of the original person who started the company, Adi Dassler. So his company was "Adi-das" but made into one word Adidas. It seems to be Americans who pronounce it as "A-de-das". By the bye, his brother who had originally worked with Adi, broke away after a disagreement and started another shoe company called Puma.
1:25 - Customer service. You couldn't be more wrong at looking at it. Yanks (Americans) have a false customer service mindset, the person has to fake being nice to get tips and such. Australia has WAY better wages, the average minimum retail worker is on $20ph, We dont require people to tip the staff member. You order once, they bring the food and if you have issues you signal them for whatever it is you need otherwise they wont bother you any more. tipping is demeaning. 5:10 - as for getting up at 3am to buy a TV thats half price. and Brand name fanatics, in short Australians are not brainwashed by the materialistic mindset that Americans have. MUST HAVE this and that. you dont seem aware of this.
I saw a British comedian make the point that he'd rather be in the US and have a fake smile than in the UK and have a genuine snarl
I think you are giving Australians way too much credit. If we could wake up at 3am and buy garbage we would but wages and other things thankfully get in the way. The kind of 24 hour alcohol service and vending machines normal in Asia would be a social disaster here, its not our mindset which is great, we are just lucky circumstances are different.
BikeStuff yes, Aussies shop when they need something, the stores aren't open all the time, people don't live at the mall and they're not crowded around junky food stalls at the food court like pigs at a trough!
We get paid probably double hourly rate to yanks but pay alot more tax and pay up to 2 to 3 times what yanks pay for various goods and services, one thing I noticed is a US dollar can stretch alot further than Australian dollar, probably buy 2 to 3 times more then we can, I mean in a servo in Aus for 600ml coke is like $5, got a feeling Americans would pay alot less for a 600ml coke at a "Gas Station"
tipping is not our custom, service is also no big deal . you buy you eat like it or not. tipping is demeaning and i dont like it and its not the money ,its embarrassing. flinging some poor flunky a few cents. yuk never ,never.
Paul Richardson I work in retail and someone tried to tip me once and I was so confused I refused the money because I wasn't sure if I was even allowed to take tips from customers
When someone is extra nice to you knowing you wont tip, that is genuine. People depending on tips to get a living wage is a terrible thing.
I thought bandaid was standard here?
that one is yeah
I've only heard band-aid too.
Yeah it is
Yep ... I rarely hear someone say something else.
Ja frost
And in the UK, all vacuum cleaners are still called Hoover, after the brand name. It could be a Dyson, Electrolux or whatever, but they all ‘hoover’ their carpets. So weird!
Now sure where you are, but we've always called them Band-Aids and Tupperware, as well as plenty of other things. But yeah, we don't use Xerox as a verb, although I'm very surprised she hadn't heard that term.
I wonder if maybe the colleague thought she'd call it a 'plaster' because I've certainly heard that in films before?
From NZ, I agree 100% with Maitre
I’ve heard “plaster” too, but only heard of Tupperware in regards to thick plastic containers (not the flimsy takeaway ones). Never heard of xerox though
we tend to call Tupperware, tupperware not all plastic containers
I have never met an American as nice as you seem, as an Australian I think some people are teasing you (it's a national pastime) everyone I know says "band-aid" "Tupperware "but I haven't heard xerox since the "80s
What is "Xerox"?
Ive met some really nice Americans. I feel sorry for you mate. Ive been an aussie all my life and id happily call many Americans a mate. Bloody hell some aussies really need to lighten up. The old school aussie with a laid back attitude wouldn't need to feel critical. Shes a nice young lady doing her best to fit in . We should embrace new people like that.
In some countries I think it is called, "photocopy".
@@xaviertaylor6220 Afaik, Xerox invented photocopiers
@@ytlaser8222 Xerox bought the Carlsberg patents so for 15 years or so they had a monopoly on plain paper photocopying. Hence the use of the name to describe the process. Australians of my generation are quite familiar with xeroxing and Tupperware, but probably not 20- and 30-somethings.
I think it is important to mention that maybe one of the reasons our massive sales are not as crowded is because Australias population is significantly less than the USA
Definitely! Less people, less crowds :)
But Australia is much more urbanised than the US, there are only a few cities such NYC and LA that have a larger population than Sydney or Melbourne.
Canutely King Australia 20m USA 370m
M is for million
With customer service you will occasionally experience bad service but perhaps what you are experiencing as lesser customer service is simply a server or hospitality worker not fawning over you in the desperate hope of a good tip. Australians don't generally need people to be servile or obsequious and if someone does behave in that manner it is often considered as rude and sycophantic and that will be regarded as bad service or worse sneaky behaviour.
I personally found customer service in America quite poor except in the cafe's and restaurants.
Catherine H
🤨
That makes sense!
Oh man, I went to a 60s American themed restaurant on Chapel Street the other day and the forced smiles and jokes just put me off so much. Just wanted to chat with my friends and this guy kept coming over and asking how we're doing, like something might have gone wrong in the ten seconds since he last asked... I'd rather a disinterested server any day.
Matthew Todd
Yeah if that happened to me, I would probably get kicked outta there for eventually telling him to FUCK OFF!!!
I've been to Zambrero as well. It's a terrible mexican food chain. If you want better mexican food from a chain with better customer service, go to Guzman Y Gomez. It's way better.
zambys is better than gyg
LOL i was thinking the same thing, and i saw your comment.
Nah, Taco Bell
I've been to the Zambrero's where I live in Gawler, south australia and have always had nothing less than 100% excellent service and the food has always been top notch as well.
Guzman Y Gomez is the best!!! I like it because they gave out those fake tattoos for the little kids. (Yes I am a childish 12 year old)
I'm slightly perplexed... when I lived in the USA I was so surprised by the lack of customer service considering that they relied upon tips in order to earn a living. I genuinely felt that every time I went into a restaurant, there was an expectation that no matter what standard of service they gave there was an expectation to tip.
I've worked in customer service and I'm Australian and shit customer service upsets me too, I do not like it when I feel uncomfortable when purchasing something. It comes down to poor training and poor hiring practices, not tipping. I have never been tipped and my incentive is doing a good job and making the customer smile :)
Then again I used to go with my ex to this cafe run by this old couple who were migrants from somewhere and the customer service was so bad we found it amusing. But we only got like chips and burgers there.
i just want a hamburger , not an experience.
I've lived in Sydney my whole life and have only ever heard people call a band-aid just that 'bandaid' ! I think in the UK they say 'plaster'
I haven't heard of that one before! Love it!
Ive always called it bandaid too, in SA
Tiana S
I live in SA too and I have always called it a bandaid
I was born in England though and have lived here since the age of 6 but I can’t remember if I called it anything different
"Bandaid" is a trademark owned by Johnson and Johnson.
Always called it band aid as well in VIC - I was confused when she said her colleague was surprised I've never heard any other name for them regardless of brand
Don't forget he most important holiday, Melbourne cup day.
Love Melbourne Cup!!
Only a holiday in Victoria...
Only in Melbourne or Victoria
anzac day
Bribing staff to be nice to you by tipping seems to be a bit fake. (Aussie viewpoint). As you say some people love what they do others don't
One thing I couldn't stand when I visited the US was the waiters hanging around all the time. Cultural differences.
Your videos on this topic are really well thought out, you're looking at things a bit deeper than most of these kind of videos. I appreciate your perspectives! I hope you are enjoying life in Oz xx
Christmas = BBQ in the backyard
Also grand final day
Playing cricket with your family.
BBQ Beers and the all famous uncles bashing each other by the end of it hahaha
pacmanpakkas I would agree with you but I’m not a fan of sport. I’m a lot less sporty.
Ive always noticed the whole "Americans use brand names" through TV.
Like you'll say Windex instead of window cleaner...
So the thing with customer service here in Australia (I've never been to the states so I can't comment on that) is that reputation and word of mouth seems to be way more effective than traditional marketing tools. You saying in casual conversation to your mates that you had a bad experience at a particular place will influence their decisions when they're looking for somewhere to shop at a later time. I've seen businesses built on word of mouth and a good customer service reputation. The incentive to provide good customer service (from an employee's position) is job satisfaction and work environment, if the company isn't providing good working conditions its likely that their customer service will suffer. This provides incentive to the employer to keep their employees happy, rather than the employees sucking up to customers for tips.
Ofcourse everyone has their bad days, that's when a smile or a small chat, even someone asking "how are you?" can make all the difference.
TLDR: If you're experiencing bad customer service don't shop there.
Most us Aussies shop online
Haha
We have tips, but they are not forced by law like in the USA, its a bonus sort of thing and not an expected thing. Like when they say, keep the change.
Correct on the rare occasion you get a Cab driver who can speak English and know where their going yeah keep the change
lol... Tipping isn't forced by law in the US. Don't wanna tip, then don't.
I work in retail... I do bar, I've done retail at department stores and IT stores...
Customer service is paramount. We don't tip because we believe good customer service IS YOUR JOB. We don't give you a bonus for doing what you're already being paid to do. If you aren't doing your job your manager should know so you can be retrained or removed.
I have just stumbled accross your videos and as as an Australian I really have enjoyed them good work could you maybe do a video on the political differences as I think that would be extremely interesting
Hi! Only just came across your videos recently, so I’m well behind haha. But as an Aussie who has travelled to the USA, I have really enjoyed listening to your perspective of our country.
I agree with your thoughts on customer service in particular.
In my travels to USA I found the customer service in hospitality/hotels/etc fantastic, as they are working for tips. Whereas in Australia, they’re paid a quite decent wage, so a lot of them tend to just “do their job”, rather than go above and beyond for the customer.
I must admit, I prefer the service you get in USA a result of tipping, but I suppose each system has its advantages and disadvantages. I also really enjoyed the “feeling” of rewarding USA employees with a generous tip where they provided great service. It feels good to make someone’s day and reward them for their effort to look after you.
I will definitely keep an eye out for more of your insights into difference between Australia and USA.
briefly , tipping is not customary because of the hangover from the early convict days where freed convicts were proud to work and earn their own wealth.There was also an irish component who wanted to distance themselves from the english and all things english. In addition shortly after federation the high court made a decision on wages in a case where a company (american ) were paying very low wages . The high court decision was that every adult employed had to be on a living wage .hence the minimum wage was decided.And still is adjusted every 6 months. An employer can pay more but he cannot pay less. We do not have the situation here where young workers are paid a very low wage then rely on tips.As a consequence , everyone can earn a reasonable income, shopping hours are limited to certain hours, most items are more expensive, service is not regarded as a big issue,( not like in the states ,any way.) if waiters are slow complain. or dont go back.There are no masters and servants here , dont try to belittle any shop assistant or waiter ,everyone is equal,be friendly and courteous. My brother worked in a top level hotel in sydney and told me some horror stories about some of the restaurant customers who tried to throw their weight around. in short they never come out on top. thats the way it is .
The statement of $20/hour as minumum wage is false. It is less than $15 for an adult and someone flipping burgers at Macca's can be less than $10. Also Australian service staff (and all workers) work on a three strikes system - so three legitimate customer complaints will see you out the door. There is significant motivation to provide good customer service.
Please do a video on the holidays here! I’m Australian and I LOVE watching your videos on Australia vs. the US!
I just read through some comments, I feel like all your viewers are Australian (including me) and they need to calm their farms about the whole customer service thing. That was your experience and you know what you know, you know? Also I love these videos haha
Daisy Adkins I never heard CALM YOUR FARMS?!
I say bandaid and Tupperware, I’m curious to know what part of Australia you’re referring to
We may not use Xerox as the universal word for 'copy' but with Hoover being a very popular brand of vacuum cleaner, many people will say 'I'm going to Hoover the floor'.
Thought I should make a point of something you said.
"Minimum wage" is a tad different, in the sense that most jobs are either paid by your age or by your experience. For example, a 15 year old may get paid $8 and hour, however a 21 year old may get paid $22 an hour in the same company. You also get paid differently by your job title, qualification, etc. Some jobs do have as you say a minimum wage, but it is a bit different :)
I was disappointed when I went to watch number 4 but never saw it. I like these types of videos. I'm an Aussie who has never left the country so I enjoy hearing about differences between mine and other cultures. Thanks for the videos.
most of us Aussies are too hungover to be bothered even thinking of going to the shops on Boxing Day (plus the cricket is on so we're gonna sit, watch and drink some more).. 😋haha
There are many Australians who don’t waste their lives in a constant state of being drunk, u should try it.
No
a thing that I've noticed that is different between Aussies and Americans is that Americans just hang up the phone without a "see ya" or "good bye" not always but a lot.
Xerox and Tupperware are perfectly fine terms too use I call our vacuum a Hoover that’s a brand. Those terms have been used at least here in Melbourne for decades.
As to restaurant staff it s up to you to be nice to the staff and they will respond. If you re quiet they ll leave you alone. Most aussies dont want fawning service but a genuine conversation is far more enjoyable.
I think part of it is the cafe culture. Like the fact that she called zambreros a ‘cafe’ when in Australia it’s a fast food restaurant. In a fast food place in Australia you want to get food and go. Where as in an actual cafe people care more if people are nice because people have local cafes that they like to go go on the weekend and sit down and stuff. I hope that makes sense! Not hate, just my experience with america and Australia
We have a black Friday, usually once per year whenever the 13th is a Friday
Also in America, our customer service is important not just for tips but because we are taught "the customer is always right" and we want them to keep coming back.
I'm an older adult. Australia is loosing its grouse words due to American Movies and TV shows. I grew up with being called Blue or Bluey - a nice way to call redhead. I make a point to call the 20+ range males "G'day Bluey" They are confused, till I explain. Then they like it. Sheila is now rarely used and chick has taken over. Our spelling, thankyou Microsoft, has my youngers typing with many zeds (you say zee) in words like realise where you type realize. One word I hate from my American mates is "chipper" It's "happier"
this is about calling people the opposite of what they are. red= blue, a tall person shortie etc
MGTOW chipper is an English thing mate
our food is no gmo no added hormones in our meat and so on ...heaps healthier than the states :-)
Customer service... yes, when I travelled a bit back in '95... I felt really overwhelmed in the US with how the staff 'seemed' to be crazy attentive...
UNTIL I asked someone 'WTH?' Once I realized their wages were heavily tipped based I completely understood and remembered to make sure I tipped my servers, hotel staff etc....
Yes we are nice to workers, we don’t need tips because we get paid rly well, instead we put it into the charity jars. We have heaps of options with shopping if you go to a good mall. We do have Black Friday. We have Nike and adidas everywhere, literally in basically every mall. We call bandaids, bandaids. Hot Christmas is amazing, swimming at the beach or pool.
As an Aussie I'm wondering: what else does one call a bandaid? I'm intrigued!
As a kid many years ago we in Australia called them plasters
I watched your other 2 vid's they were really positive and you seemed really happy. This one kinda feels like you are not enjoying living here anymore. Well thats just how it seems to me. You might have just been having a bad day.
Nah she's just learning to be more chill like a proper Aussie. We get weirded out by that American over-exuberance thing :)
I also noticed a little negativity in this video but felt she thought it necessary to touch on those things before getting back to the positives again.
Yes I thought so too. Nice girl though
The only time I would get up at 3 am for anything would be for tickets to AFL Finals if my team had made it to the Finals.
I love our casual approach to customer service, most Australians like to shop in peace and find sales people to be annoying if they are too loud or pushy. Also our “Black Friday” is Boxing Day! The day after Christmas and most stores have huge sales. I’d love to experience a white Christmas, most Christmas movies are made in America so growing up watching them always made me want to experience an American white Christmas :) it’s funny tho, while it’s super hot at Christmas time in aus we still tend to make hot meals such as roast turkey, chicken, lamb etc. Halloween has only been trending over the last couple of years here also so it’s something not everyone celebrates, I love Halloween 🎃 it’s just a chance to have some fun :)
the tip makes the difference ,wages here cover everything.
Really interesting, I knew about the difference between customer service and tipping culture but I don’t think I've heard someone talk about how that experience might impact their enjoyment.
Now that I think about it, I want good customer service but as long as it’s not bad customer service I really judge the whole experience on my end product…if I get a good coffee I’m happy and if it comes with great customer service than it’s just an added bonus.
ok, i 'm not sure we associate christmas with the beach per sea...but yeah, our Christmas is in summer so it is definitely associated with warm here...all the cold stuff makes us chuckle
It's not really about tipping, the attitude towards customer service is more cultural. It's not because the worker doesn't care, it's because the customer doesn't. My fiance is American and every time they deal with a customer service person they'll say afterwards whether it was good or bad or act as though they're filling out some detailed employee evaluation for their manager. Whereas for me as an Australian I won't even notice unless it's really extreme one way or another. Judging customer service, at least the way Americans do, actually seems really weird to me like it's some sort of national obsession.
What you think of as good customer service, I might well think of as being harassed when I'd like to be left alone to enjoy a meal. It's all a matter of what you're used to.
the customer service in america is just so you can get a tip. in australia we don’t really do tips, like you can but every time i’ve tried in australia they either say “are you sure” or deny the tip
I lived in the USA for over thirteen years. I'm am Australian. I would say that customer service is much better in Australia than in the USA. In Australia they pay thier staff much better than in the USA so they are not as dependent on tips. The tips are compolsery in the USA!
Australia is just as friendly and polite as the USA. In the USA waiters are treated much worse than in Australia. I've been in the hospitality industry for a long time.
I’ve noticed people are commenting that Australians don’t have to fawn over or chase a tip,but maybe I’m the only one that likes to be welcomed when I enter a business,and I don’t find that insincere.
we are as a rule not over emotive, Even the brits sing at football matches , we dont . its the way it is.
Wild horses couldn't get me out of bed to go shopping, at any price.
hahaha!
I can't for the life of me understand why people like going shopping.
Tipping is done in Australia depending on your social economic status as well as your understanding of good service and rewarding good service
I'm Australian and love ya work! Keep these observations coming.....they're bloody great.
at 5.00 the words you are looking for is they are not brainwashed.
As an Australian"bandaids" is the generic term I've always used.Same with Tupperware, Vaseline,a bunch of others
In the US, the Australian Minister of Tourism was on TV and said that Aussies don't socialize at the beach, so don't start up conversations with people on the beach. They were recommending that Americans visit Australia for three week vacations (because it is so far away), which is unusually long for American vacations, but I'm sure it's good for Aussie business.
You're a sweetheart.
Tipping does happen, but it is not as widespread. I used to earn 200-300 dollars a week tips 20-25 years ago.
you soooo need to travel more, just not the big cities but more rural/country areas...hope ya have been able to do this since ya made this vid
christmas. Coming in from the pool to the cold house where your aircon has been blasting for 3 days straight.
I love your videos! Im applying to continue a masters in AU so I'm watching as many vids as possible. Any advice as a student in regards to paying for school?
What country are you coming from? I studied abroad here too :)
Agreed. I'm back in the states for a few weeks and it's crazy the difference of hospitality. YES. The shopping. I have such a hard time.... I used to shop a ton living in the USA.... while... in Australia I very rarely shop. It frustrates me how cheap Nike and adidas is vs Australia. Xeroxed. Lol Tupperware hahaha. I still struggle with Christmas but making new traditions is part of the fun moving abroad I guess! Fun video!
So jealous!! Thanks :-) have fun!
i'm Australian have ever heard of Tupperware parties like we have here in Australia ?
This is a good video. You are very informative in a good sort of way. I have watched a few of them now. You sound like you might be a little restricted to Sydney. Cultures tend to change a little bit state to state also. I thank you for the effort that you went to.
It's not all Americans waiting a long line at 12:00 AM or 3:00 AM for Black Friday deals in USA. It's also depending on the family cultures where you were raised. From last two decades or three decades, I have seen there were not many people waiting a long line at 12:00 AM or 3:00 AM in front of the stores.
Here:
Mono = One
Rail = Rail
Band-Aid = Band-Aid
As a Australian and traveling in the US I loved the customer service in the states,I enjoyed tipping the great service there,in Australia no so much.
Clearance sales are popular here tho, Black Friday happened last year and it was the best, not entirely sure if it happened previous years but I’m guessing it isss. Boxing Day is a success yearly; full of half priced/cheap things! Adidas and all those nice brands can be found, probably not as full like America tho but we have cool stuffs too 😍
Learned in junior high. Some brands so ingrained in culture that all the products of that type called by a specific brand name. Examples include xerox, band aid and q tips.
Also surprised sneakers are harder to get since Nike’s are made like other in nearby Asia.
Could you please do a video on your experience holidaying in Aus? Having been here a while now i’d Hope you’ve had a chance to see a bit. It would be interesting to see if you’ve noticed regional differences, the different environments, how far it takes, some of your favourite places so far etc. Thanks!
Christmas in Australia is awesome. Winter here is spring anywhere else.
Thank god consumerism isnt as intense in Australia compared to America
When you compare stuff to the USA maybe you should say where you are from. Because the south in the USA is very very different from the north.
She said she is from OHIO in the center a l north I guess.
As an Australian I agree with you on the customer service thing. When I worked in retail I went out of my way to look after customers remembering that without them I didn't make a wage. As a carpenter now I still go above and beyond to look after our clients. Yeah we don't get tips bit we get 0aid well. If I get treated rudely by a supplier or a store I tend to let my money do the talking and take my business elsewhere
As a new zealander and austrlian iv used most of those terms you have used ' gas station,tupperware,plaster etc so if you said it to me i would of understand what you were refering to as for your co worker not knowing what a xerox is i guess copy machines are a thing of the past
I work in cust/service & enjoy providing an extra positive experience for my customers. Mostly, ppl can see if you are sincere, in which case they will make it clear by verbal expression, tip or repeat business. Australia runs on a sincerity policy. If you are nice just for pay, it does not go down well. That's why you get a varied experience. Rudeness isn't an issue....bullshit IS. To understand Oz, all you need to know is, NO bullshit. Anything goes, as long as you mean it. THAT is what a successful multicultural society runs on. I LOVE my Australia.....
Generally in Australia you can tip if you want to round up a bill or if you felt you had a good meal or experience.
Or if you can't be bothered carrying the change. There's also donation tins/boxes in many fast food joints and cafes for you to put your loose change in too.
Let's avoid all criticism, only positive comments will be accepted.
BTW you can tip if you are impressed with the service. that has always been the case but there is no compulsion to do it
These were cool videos Ashley, interesting to hear your perspective and the funny differences.
"We're,like you know a whole ocean away,from where those products are made" referring to Nike, Adidas and Australia.
Sorry girlfriend but thoses Asian sweat shops are a WHOLE lot closer to Australia and maybe we understand that and avoid buying merchandise made by indentured slaves.
A proud Aussie.
mainly lebs and asians love Adidas and Nike.
^^ VERY true. Lebs, Asians and kids.
Yeah she was wrong about what she said in the video, but no, HEEEAPS of people wear Adidas and Nike around the streets. I do and most of my family does, yes we are Wogs too 😂😂
I'll take a pair of blunnys over Nike any day hahaha
Also we call them bandaids here too
We do the brand for somethings such as a Paddle-Pop Stick - for the stick that's in an ice-cream.
Band Aid is known to. I think in the UK they call it a 'sticky plaster' :-)
Most expensive brands are cheaper online or in outlet stores, so there is less demand for them from expensive stores in Australia. A lot of us travel to Asia a lot - Perth is closer to Bali than to Sydney - so we can just buy things tax free or where they are cheaper.
Customer service in Australia has been going downhill across the board for years.
I’m an Aussie and I could not stop laughing at (with) your observations. So great to hear insights from a foreigner about differences in our cultures. Don’t forget ‘Kleenex VS Tissue’. On a more serious note Aussies are big on mateship. Mates mean everything to us and the US is our best mate, that’s why we back you guys in foreign policy no matter what.
Ashley, loved the video and it’s interesting to notice the focus on cultural differences. In terms of customer service, it’s a case of respect breeds respect. If you treat the person serving you like an equal doing their job (not saying you didn’t - and you could be right in that they may have had a bad day). As an Australian, I would rather genuine customer service versus forced just to get my money. That’s all, thank you for making the TH-cam.
surely the food is what matters
When we leave a tip at a restaurant, it is for the restaurant not a specific waiter/waitress