B2 First (FCE) Writing Email Sample: Perfecting a Letter of Complaint

How do you write the perfect B2 First formal email and letter of complaint in formal English? In this video, I correct a student's B2 First Formal Letter of Complaint. I look at the structure of a formal letter, and I make some changes that turn an already good formal letter into a PERFECT formal letter!
Chapters
00:00 Introduction
00:18 What's the layout of a formal email?
01:25 Stating your complaints
07:37 Proposing a solution
07:54 Neither and Nor: don't make this mistake!
09:16 Recommendations
10:16 Ending your letter
10:39 End
See the before and after here: 👉 1drv.ms/w/s!AncHCqkuNw04gWIxH...
Also interesting:
How to write a formal letter? • How to Write A Formal ...
Background picture is from Tom from ByteReview ( / bytereview )
Social media:
Instagram 🤳: mrhenriquez_en
twitter 🐤: mrhenriquez_en
TikTok 🎵: @MrHenriquez_En
Medium 📖: mrhenriquez.medium.com
George Street Shuffle and Intractable by Kevin MacLeod are licenced under the Creative Commons Attribution 4.0-licentie. creativecommons.org/licenses/...
Source: incompetech.com/music/royalty-...
Artist: incompetech.com/

[@silviamongeroffarello126]

It's really useful, I'll use it with my sts. thanks 😊

[@TeacherZdenek]

I love the video mate. It's top quality.

[@MrHenriquez]

Thanks Zdenek😁

[@GiC7]

Yes sir I like lessons like his one.

[@mustafanawaz243]

Nice video.
Just for clarification, isn't there a double negation in "neither your online service nor the toaster was not up to the expected standard" ?

[@MrHenriquez]

Yes, you're absolutely right! I was so focussed on teaching about "neither" and "nor" + subject-verb agreement, that I missed this slip. Thanks for pointing that out!