********** VERSA 4 *****To fix this...if after trying the reboot it doesn't work. You start by doing as he says, hold the button down for several seconds until you finally see the fitbit logo....Then immediately release the button and immediately press and hold it again. This takes it to a different stage, where you will then see a fitbit logo inside of a circle. At this point release the button and it will do a complete factory reset. This fixed a brand new versa 4 that came out of the box with this black screen issue. ---- Please pin this comment for others with this issue.
********** VERSA 4 *****To fix this...if after trying the reboot it doesn't work. You start by doing as he says, hold the button down for several seconds until you finally see the fitbit logo....Then immediately release the button and immediately press and hold it again. This takes it to a different stage, where you will then see a fitbit logo inside of a circle. At this point release the button and it will do a complete factory reset. This fixed a brand new versa 4 that came out of the box with this black screen issue. ---- Please pin this comment for others with this issue.
You are an absolute god send! THANKYOU!!!!
Thank you Dusty Smith! Finally it’s working. WebPro was not helpful.
Yours was the only method that worked!! thanks!
You're a suggestion. Absolutely! Fixed my versa with the screen that would not come on except during a restart. Thank you!
the only way that fixed this issue. thanks :)
Nope, it gets to the second Fitbit logo and nothing happens after that. Maybe it’s time to move on to another brand.
Not working
Thanks, works