Ridgid Tools One Year Later LSA Review - Going Back To Dewalt? I MAY NEVER BUY RIDGID AGAIN!
ฝัง
- เผยแพร่เมื่อ 8 ก.พ. 2025
- Ridgid Tools. Lifetime service agreement (LSA) claim is discussed in this video. Ridgid vs dewalt? I really give up on Ridgid and go back to Dewalt?
🔴Subscribe for more home building tips to save a TON of money here: th-cam.com/users/the...
🔵Product affiliate links: (DISCLAIMER- I am an affiliate with the companies of the products listed below. I get a small commission that help support the channel at no extra cost to you)
LIMITED TIME: Get FREE STOCKS ON WEBULL when you deposit $100 (Valued up to $1600) act.webull.com...
⏱TIMESTAMPS⏱
0:00 Intro
Disclaimer: This video is all based on my personal opinion and is for entertainment purposes ONLY. I am not a financial advisor, CPA, attorney, tax advisor, electrician, plumber, housing contractor, designer, or any type of profession to give advice. I am just a consumer sharing my experiences and research. If you do need knowledge for those types of things, I will advise you to seek help for those professionals. .
🟡 Check out my Amazon store! 👉 www.amazon.com... . Here you will find tools and supplies used in my videos. (DISCLAIMER- I am an Amazon affiliate. I get a small commission that help support the channel at no extra cost to you)
🔴 Subscribe for more home building tips to save a TON of money here:
th-cam.com/users/the...
Disclaimer: This video is all based on my personal opinion and is for entertainment purposes ONLY. I am not a financial advisor, CPA, attorney, tax advisor, electrician, plumber, housing contractor, designer, or any type of profession to give advice. I am just a consumer sharing my experiences and research. If you do need knowledge for those types of things, I will advise you to seek help for those professionals. - แนวปฏิบัติและการใช้ชีวิต
So....should I go back to Dewalt?
If i were still doing it every day i would go milwaukee for cordless except impact makita has it locked in butmilwaukee Has a great platform and its a beast ....I was a dewalt guy for 30 years.... but triggers on dewalts were always a weakpoint....for me ridgid is good enough for cordless... but im no longer wearing a pouch 8 +per day anymore....3 day weeks now....
@@crazedpaul9836 Gotcha. Milwaukee keeps coming up a lot. I might have to check them out a little more. I’m thinking about ordering tools soon so I need to get this house done somehow. Definitely need tools!
@@TheExcellentLaborer Milwaukee tools all day long
@@The_Chevy_Kid There we go I keep here in Milwaukee. I got to check them out! What is their warranty like?
I buy DEWALT and Milwaukee because of the service of getting the tools fixed without a tool truck servicing the shop.
I have had them replace a 17 year old LSA covered 1/2" hammer drill and MULTIPLE batteries from that kit. It was bought right when the LSA program started. My now deceased wife bought the kit for me back in 2003 and it came with a lifetime warranty. BUT you had to have the receipt. She put the receipt in sealed plastic and its still like new all these years later. They thought they had me when they said I needed proof of purchase because the online LSA did not exist at that time. You should have seen their face when I whipped out that receipt from 2003. Their mouths hit the floor. One of the guys said" how the hell do you have a receipt from 2003" LMAO... That was in 2019. If you do the paperwork right and take the broken tool to the nearest Home Depot with a tool rental, they will stand behind the LSA.
That’s awesome. Good for you!. No one keeps those receipts LOL. I’m glad to hear the LSA stands good for years!
I'm surprised they honored it, because they didn't have to. A tool from 2003 will have long since been discontinued, and thus not applicable to the LSA, which is a warranty for the production lifespan of the tool.
@@histguy101 they haven't quit making hammer drills, I can imagine if it was some obscure specialty tool and ridgid only made it for a couple years, you'd be sol on the warranty
Register when you buy. I had two batteries when I bought the Hammer Drill, And Impact Driver in 2013. One of the batteries went bad so I requested warranty service, and they sent me 4 new batteries. Can't beat that in my book.
In my experience, 3rd party approved service shops are a much better option over HD. If you have HD service the tool, they don’t actually repair anything on-site, and a good chunk of that 6-8 weeks (and yes, it will take at least that long) is shipping. I had my first LSA experience with HD and was not happy. 2nd time around chose a local guy who was approved by Ridgid and it was fixed in a little under 2wks.
That’s what I understood too is that they ship it out. I think they said Atlanta. So are you getting tools that are fixable by local people? The wait time is the reason you don’t like the LSA?
@@TheExcellentLaborer I'm just a homeowner who is inclined to do most of the work on my house myself, so I'm not really loosing out on anything if my driver or saw is out of commission for a few weeks. I've had relatively good luck with the LSA so far, in that every tool I've had to fix has been 100% free in the end. I just generally don't recommend using HD for the repairs if you have another option in your area.
Not only is it faster, but there's usually no deposit required either.
For anyone who depends on their tools to make a living, I agree with one of the other comments that if you plan on taking advantage of the LSA, you have to have at least two of all the basics... you'll end up with two of whatever breaks anyways, because I can't imagine anyone would put off work for multiple weeks to save $100 on a drill...
@@trevorbraun2574 Yes that makes sense. If you don’t need your tools do you actually earn your income on the daily it’s OK to wait. That is interesting about getting it done somewhere else other than Home Depot if it’s faster. I build houses on my days off from my regular job so I’m kind of in the middle to where I need them all the time and don’t need them all the time. I do kind of have a back up set of Dewalt 18 V. So those could hold me over while the other things are getting fixed
Took mine to HD and it was repaired in 4 days
I've had 5 tools repaired under the LSA one of them twice. Totally worth it. I have a complete spare set (plus some back ups) so i drop the primary tool off and use my spare for a couple weeks or a month. And I've got a few batteries replaced too. That's been my experience through the Home depot tool rental desk
I’m so glad Home Depot stood behind the product you purchased from them and helped you out.
Not sure 💯 they will but will find out soon 😃
I bought that exact same impact driver about 1.5 years ago and that was the only Ridgid tool I ever returned out of pure dissatisfaction. There is no normal/regular mode on that impact driver that drives a screw like a regular impact driver. Although it states "6 modes" it's really only 3 modes. They count reverse in each of the three modes as 4, 5, 6. All 3 modes are specialty situation modes. The first one is for driving short screws that you dont want to over drive and strip - like sheet metal roofing screws with the rubber seal on them. It drives in short bursts. To drive a regular 3" decking screw, you have to pump the trigger 3 times to finish driving the screw. The 2nd mode is for removing damaged screws or screws that you don't want to strip while backing out. It starts out with a slow tik - tik - tik then gradually speeds up. Even though it's for removing screws it is not good at removing long screws that require power/torque to begin backing out. The 3rd mode is really pointless b/c it starts out driving like a normal impact but when the tension reaches a certain point it begins to slow down to prevent you from over driving the screw. If you drive a 3-inch #10 decking screw, it drives the screw to about halfway then suddenly begins to slow down instead of staying at a constant speed/torque and allowing you to finish driving the screw. If you let off the trigger and pump trigger again it resets but the problem with that is that your screw is halfway embedded in a board and when you try to drive a screw that's already in the wood that far you will often jump your bit out of the screw head and strip the hell out of your screw. I can't tell you how many times my buddy was holding the end of a heavy 18ft 2x12 and I'm driving the screw on the opposite end and suddenly it slows down and then I strip the screw trying to finish driving it. I could not believe Ridgid made an impact driver that retarded that only has specialty modes and no regular mode. I thought I was missing something and read the instruction manual like 3 times trying to find out how to engage a regular mode only to find out there is none. That was the most stupid engineered impact driver I have ever seen. I own the Ridgid 12" miter saw, miter saw stand, impact driver, hammer drill, reciprocating saw, multi -tool, jigsaw, and vacuum cleaner and that was the only one I ever took back to the store. I am curious to know how that impact driver made it to development.
I'm a tile contractor and have owned a Ridgid impact brushless 4.0 ah, 18 v, ...... I bought it used from a fellow worker, over two years ago so it's about 3 years old and I dropped it in a 5-gallon bucket of water a month ago, totally submerged thought it was done into my amazed it was perfectly fine didn't even have to dry out, still works the same so in my opinion, rigid is good
I agree with what TCI said. Alot of "ford is better Chevy is better" responses on here. All these tool brands are good tools. I have a new makita, ridgid and Milwaukee drill set...because i love tools. I took the drills apart of of curiosity and seriously they all have basically the same parts. TTI makes milwaukee and ridgid in the same plant. I use qll these drills everyday. Not one of them has broken and there is not a damn nickels worth of difference between the performance. The fact is this. People will hate a brand just because its not the one they use. Plain and simple!
You were so right about that. Once people buy a brand, they think it’s the only one it seems like. Thanks for your input. I appreciate you watching!
Great video. Moreover you convince me and I bought a Ridgid kit, now my question are:
1) how long took you to have problem with both tools? 1 year, 6 months, etc..?
2) did you had similar problem in the same time with Makita, or Dewalt or the brand that you have used before?
Thanks
I've used the LSA once. The deposit made me scratch my head too. I think it basically covers the shipping in case they determine the tool was abused and won't be covered under warranty. Beyond that it took less than two weeks from the time I dropped it off until they called me to say it was repaired. I wouldn't be surprised to see them change the program as a result of COVID - and allow you to send it directly to them so they can minimize people coming into the stores.
Sounds like you had a good experience. From what I’ve gathered from people it sounds like a 50% success rate. That’s kind of why I wanted to make a video about it to document the truth. We will see you in the future how it goes. Thanks a lot for watching!
Nice and great information thank you
Yes sir you are welcome. Thanks for watching!
7/2022 now and I had to pay a $30 assessment fee, and they are 3-6 weeks for repair/ replacement
I am trying to find that video of a contractor that snapped the Ridgid drill driver in half while attempting to drill a 4 inch hole for conduit pipes. He used to use a Bosch if I remember correctly
If you have a home depot that has a tool rental section. You can take most of the power tools there, you will have to pay a $18 payment for each tool and they will repair or replace them thru Ridgid.
If your claim is covered by the LSA then you get your fee back.
OK I got you. The HD where I bought the tools originally I can take them back there for the servicing is what they said on the phone today. My biggest problem is having to wait two months to use my tools again. I wish they would lend me tools in the meantime while I wait
I get your concern and not sure where you saw 2 months. My experience is a couple of weeks. Also get your title to add some emphasis to the video, but what happens when you break the DeWalt tool? Your video makes it seem like DeWalt tools don’t break and don’t have to be sent off for warranty. They do a similar warranty process which requires proof of purchase and send the tool in to get repaired. So either brand will take some time to get your functional tool back. By the look of your tools, they get used often. Would be a good time as TH-camr to go to another battery platform and have a set for backup. Thanks for the good content on your channel!
@@joshevans5455 If you watch my original Ridgid video I was just saying I was switching because of the LSA agreement. It was not in this video sorry. My Dewalts are fine other than I got to pay for the batteries unlike the LSA supposedly when they die. When I drop the tools off they said up to eight weeks which is two months.
I used the LSA agreement on my panel light hybrid and I had no issues. Called up ridgid told the lady my issues with it and she said "ok we'll send you the new panel light within 10 to 14 days" that was on November 1 and I got the light yesterday day 9 for free no deposit no nothing but this might be different for power tools. Haven't used the LSA for any of my ridgid power tools.
Good to hear. Hopefully they are that good on the tools. I’m still waiting on mine
I had that problem with my hilti impact and their 18v batteries kept burning up the cells and wouldn't charge anymore. I had the 2 year warranty and I had to use it alot and every time I came in with a broken tool they would give me attitude like if I was disrupting their sex life. I switched to makita they have their repair shop in town I get my tools fixed in 1 to 2 days and most time they don't even charge me and they know me by a first name basis now in completely outfitted with makita tools now that I know that if I ever run into a problem these guys got my back
Call them, it's awesome. You actually talk to nice people. Got a service center right down the road
I do have to call them. They sent me new tools under the warranty. Thanks for watching!
@@TheExcellentLaborer just for future reference, a lot of the tool problems are due to the battery leads not connecting well. Just take a small file and clean them
You should have 3 sets of tools as a tradesperson ..l take it to the depot tool rental a class A store .if you dont have a back up set buy one now. Milwaukee is the best tool but I love my ridgid for the free battery's. Prior proper planning is what my old mans motto was...Even when i was not a sub i had a back up set of every tool i used in my truck box...and more in my shed or shop. im Pretty much retired and still stick to 3 of everything. thats an important tool... this newer ridgids seem to have a trigger issue got a 2019 Hammer drill doing what your impacts doing...they should cover it...you may have to eat the deposit...I subscribed to see if my hammer drill is any different then your issue... be taking it sometime in the next week...
Oh man let me know if you have any issues with your claim to. The LSA was the reason why I bought the tools. So I hope they work. Yes I agree having multiple sets of tools is important. I have not done the free batteries through the LSA yet. But I will. Thanks for subscribing. I want to try another brand but I hate having different chargers and batteries.
my nearest service center is 95 miles away in a different town. I really need my gen 5x 1/2 impact wrench too
Ridgid LSA is awesome dewalt warranty wise sucks
You are so right about that. I actually just ordered some more rigid tools on a black Friday deal. Love the LSA
@@TheExcellentLaborer dewalt is the worse company for warranty issues I left dewalt years ago I was looking for your part 2 but couldn’t find it but what you mentioned yes they charge a fee but if it’s LSA that money goes back to you when tool replacement is back in your hands
I’ve never had to use DEWAlt warranty and I hope I never have to... tools have been pretty reliable
When it comes to tools 🧰 it’s all about getting repaired, you can repair a tool fir half the price of purchasing. It’s just like with vehicles, it’s all about maintenance, it’s not the price of the vehicle.
That’s the biggest reason why I like the Ridgid because of the LSA agreement. After I find out if it’s good or not is going to sway my decision if I want to buy ridgid again or not
I’m sure you have more than hand saw hanging around the job site. But what if the tool was a 1” drive that costs 1150 out the door. Do I care about saving money on repair, or the speed of getting the tool back to the job site? I’m not going to have another 1” cordless drive hanging around the job site, so in this case speed is critical to finish the job in a timely manner. (Just something to think about while your saving all this money)
I’m sure you have more one hand saw.....
The question becomes is it the savings on the repair or the speed of the service? Especially if it’s a vehicle, time is money.
Personally my time is worth more than all the hassle of tool repair hoops that are involved. I had ridgid and still have a few but I consider them disposable. I've been using Makita, Milwaukee and DeWalt with great results for years and gave up on anything new with the Ridgid name.
I know what you mean. I agree. Now I have to go 8 weeks without my cordless saw. I know Dewalt cost more but the reliability of them maybe worth it. Which brand would you recommend?
@@TheExcellentLaborer I personally prefer Makita for most of my driver's, milwaukee for my circular saws and recips, DeWalt for my corded and cordless miter saws.
Ok gotcha. I do have a big Dewalt miter box I love. I wouldn’t mind trying Milwaukee. I hear a lot of good things about them. I use them years ago for a company I worked for but haven’t recently. Good to know. Are you a carpenter by trade?
@@TheExcellentLaborer yes, started out in 1977, for a home builder @17yrs old...back then we did everything from the ground up. Been self employed since 1982, started out building houses and these days I'm most kitchen and bath remodels , I build custom cabinets and custom trim outs.
Oh wow you definitely have a lot of experience. I was just asking to see if I could understand where your opinions of tools were coming from. So if you were mean which brand of cordless would you buy? Makita?
Any update on the tool situation, since it's the end of January? Thanks!
Video coming very soon.
@@TheExcellentLaborer Gimme the scoop man, haha. I literally almost bought the combo kit today at lunch, but if their warranty is garbage...
Long story short they stood behind the product. But there are some details I would like to talk about in the video
@@TheExcellentLaborer Awesome! Thank you... I look forward to seeing the video update.
Oh man. I heard some bad reviews on the LSA
It’s going to be time to see if they come through on the agreement they give!
Been a month what was status
Still waiting for them to come back...
He got two more Rigid Tools so it sounds like they probably took care of him. Is that right?
Ridgid winn NOT honor any tools or batteries unless you pre-register it with Ridgit after you buy it...at least if you live in Canada. I threw all my Ridgid away and went back to Bosh.
Keep me posted. What are you supposed to do until they give you another one
I made a updated video on how it went. He will have to look on my channel under the tool review playlist
You just have to wait until nit gets fixed.
The same thing happened to my Ridgid impact driver AND drill. I’m switching over to Milwaukee Fuel this year.
Really? Must’ve been a bad batch. Mine is still out for service. Everybody says Milwaukee is awesome
@@TheExcellentLaborer man I’m telling you, when you try out the M18 FUEL tools, you will NEVER go back. I’ve been a RIDGID man for twelve years. I’m grateful for the work I’ve been able to accomplish with those tools but very happy to start over with the Milwaukee. So much more POWER!
I’m starting to think tools are like stocks.
I have a rigid drill that's 13 years old still works perfectly other than I had the oil the bearing a few times I still even have the batteries that are still holding charge just bought rigid tool set I am a carpenter and my tools or use 7 days a week
Rigid is all I buy this would kill me if they don't honor there agreement
They stand behind it. Check out my latest video about Ridgid. Explains my experience. Thanks for watching!
You abuse your ridgid tools and then wonder why they fail.
I do? How so?
@@TheExcellentLaborer Dropping tools from 8+ feet.
@@daviddeveloper44 Please refer me to the video? And the timestamp please
@@TheExcellentLaborer confused you with “the recreational woodworker”
Apologies.
Oh OK. It’s fine
BS!
Which part is BS?
Stay with orange your tools wont grow legs and run off. The yellow one grow legs a run off on you.