Yelp was used by one customer to try and extort free services from my company. When I refused, she wrote a horrible review which was totally false. The more I responded and interacted with the review, the more prominent it became. Finally had to just leave it and ignore Yelp. I attended a business conference and, during a Q&A, someone mentioned Yelp and the audience booed.
@@openmike4559 They were doing the truncated view or you could only see a couple. Sort of like how you can only see one TikTok without installing the app.
Enjoy your program - BUT - you didn’t answer the most obvious question posed!! HOW do they make even more money as they become less relevant … that was what I had wanted to know since the first chart 📈
We found our good reviews under “not recommended” which in Yelpspeak meant that the customer didn’t have enough reviews on Yelp to qualify for regular posting but anyone looking at the site would just see “not recommended”. Worst experience with Yelp than any other company. I could write a book…
Yeah.. didn’t really cover the details of how they became profitable. Just an overview of the things they charge for and the court case they won. I expected this to be much more of a explanation about how s company that seems down is still able to make money. Very disappointed.
Selling your data - purchases, address, account data, personal profiling data, e-mail and so on. Your data you provided with the account and the data associated with your behaviour.
So annoying, you google maps a restaurant and then try to click on the photos but they ask me to download yelp app. Click on a review from yelp or when the restaurant has the menu on yelp it will also force me to download to view. No thanks.
I left a negative review on a local car business that had terrible business practices. 6 months later, yelp removed it saying my review wasn’t about the correct company. I left the names of the specific employees and information you could only know if you went there. It’s unfair. I could’ve saved people from wasting time and being scammed.
I would like to add that we have to be fair that all business are paying to play. From the music industry all the way down to the small business. I had a free yelp account that had real reviews from the real clients. I eventually paid for yelp ads and it did wonders for my business so it was a win win j had great customer service and yelp continued to show my business to potential clients. And I no longer pay for it but the work I put in the past still pays off today. It’s been 6 years total on yelp 4 years since I paid for services.
Wait, do you think cryptocurrency will crash? I don't think so. I'm using Eledator, traders just do business instead of me :) I don't afraid even if crypto will crash
Yelp prioritized negative reviews over positive reviews, resulting in many businesses, having bad reviews on yelp, and good reviews everywhere else. They did this to extort businesses. It worked for a while, then google happened and yelp died overnight. Google requires you to use your real name, so if you tend to be more positive over there. If people can create an anonymous username, they are more inclined to leave negative reviews.
Yelp has always sucked for customers and business owners. I’ll never use them again. Thank god for google reviews even though that’s hard to find on businesses sometimes.
@@debojitmandal8670 I lived in Hyderabad, India, for all of 2016 and 2017 and I never once saw a Yelp banner at a restaurant there. It's also not in Colombia or Panama.
I stopped using ut when rhey required you to make an account to read reviews. Sure I can understand if you want to leave or you but at least let me read them for free.
Could someone help me? I am have a small community based club that doesn't advertise. Participants join through word of mouth. Yelp made a business page for my club based on its social media presence and Yelp keeps posting my personal phone number on their site. I have claimed the Yelp page so i can fix that. My club does not use a phone number because we are not out attracting members so each time i delete it, hours or days later Yelp switches it back. I can't afford a lawyer at the moment. i feel putting my personal phone number on an advertising page i don't want is not respecting my privacy or private data. I have created case numbers and made multiple requests that go ignored by Yelp. They have even blocked my number so i can't call customer service. Anybody with legal means that would offer assistance, please contact me. I need someone's help that can correct this.
You definitely have my sub. This content is next level. For me Eledator was the turning point. Please keep doing what you do and keep being you, love it.
The evolution of Yelp's business model provides a lesson on adaptability in digital marketplaces. Despite challenges, their financial resilience show us the importance of evolving monetization strategies to sustain growth in a rapidly changing landscape. 📈
I like Yelp. I like the "request a bid function" like when I had two different car problems earlier this year and easily chose a roadside service. I also used them to find a tire place near me and open on Sunday. I also appreciate that I can write a review on Google Maps and it shows up on Yelp. From the video I realize the car shop I eventually used for my other problem must pay for the premium package. I don't find it intrusive, I have checked reviews for years without feeling hassled. I also like how it has been around for a long time. I missed all the Yelp heyday but 2024 Yelp has worked for me. Isn't life funny.
I got a bad yelp review from my best customer. I was bartending in Seattle and i told a homeless woman she needs to buy something to use the bathroom. Customer stands up, shows me his east German tattoos and rants at me for a solid minute about how I'm the oppressor and I'm scum and the workers are going to topple my oppressiveness. How his grandfather had KGB connections back in the old country. He left then posted basically that again from his downtown Seattle apartment. The next day she came back, bought a soda, then used the bathroom.
Requiering random people in need of a bathroom to buy something from a business is almost as cancerous as demanding tips for service. It turns off. It's not like you have a line of people trying to shit over your pisuar.
@@eartheartbaratheon791 i had crackheads using my bathroom to do drugs and shit on the floor. Asking them to buy something deters them. In a perfect world, yeah. I agree with you. But this is earth, Seattle at that. My boss didn't want to deal with it and i was happy to enforce her rule.
IMPORTANT MESSAGE TO THE CHANNEL HOST: I probably found an imposter channel in german language. Very similar icon, name, description, channel banner, thumbnails and contents. Doesn’t seem to be a collaboration, because it is nowhere mentioned. I can not link it, because the comment gets removed then, but the name is “Einfach Erklärt”.
Hey, in the future you might want to start using operating income as a better indicator of business health than net income. Net income is much easier to manipulate through investment values, one time fees, and major tax benefits, which are not present in operating income. Otherwise, solid video
Lol I'm a Xennial, so I still occasionally use Yelp when an food delivery app has a restaurant I've never heard of before and I need to see food photos.
@@MBarberfan4life the lawsuit against Yelp encapsulates broader tensions inherent within capitalist systems, particularly concerning the relationship between capital and labor, the commodification of social relations, and the concentration of power and wealth. Firstly, the lawsuit highlights the conflict between the interests of capital and the rights and autonomy of labor. Within capitalism, businesses like Yelp often wield significant power and influence, allowing them to shape the economic landscape to their advantage. In the case of Yelp, allegations of manipulating reviews for financial gain underscore the inherent imbalance of power between platforms and their users. This reflects Marx's critique of capitalism's tendency to prioritize the accumulation of capital over the well-being and agency of workers/ reviewers and consumers. Moreover, the lawsuit underscores the commodification of social relations under capitalism. Yelp's business model revolves around monetizing interactions between consumers and businesses, transforming genuine experiences and relationships into marketable commodities. This process of commodification, central to capitalist dynamics, can lead to the distortion and exploitation of social interactions for profit-seeking motives, undermining the authenticity and trust inherent in genuine human connections. Furthermore, the lawsuit sheds light on the concentration of economic power and wealth within capitalist systems. Platforms like Yelp, by virtue of their dominant market position, wield significant influence over the flow of information and resources within their respective industries. This concentration of power enables them to dictate the terms of engagement, often at the expense of smaller businesses and individual users. Marx would argue that such monopolistic tendencies are inherent to capitalist modes of production, perpetuating inequalities and reinforcing existing power structures. In sum, the lawsuit against Yelp serves as a microcosm of broader contradictions and tensions within capitalist societies, illustrating the systemic exploitation of labor, the commodification of social relations, and the concentration of power and wealth. From a Marxian perspective, these dynamics underscore the inherent contradictions and inequalities embedded within capitalist systems, challenging the notion of a truly equitable and just economic order.
@@MBarberfan4life only when you're a baby 🍼🐥 From a Marxian standpoint, Yelp's contradictions reflect inherent tensions in capitalism: 1. Customer Exploitation: Yelp started as a customer-centric platform but shifted focus to paid memberships, prioritizing business interests over consumer trust. This mirrors Marx's critique of capitalist commodification where user experience becomes secondary to profit maximization. 2. Market Dynamics: Yelp's reliance on advertising revenue creates a "pay-to-play" environment, where businesses with more capital can secure better visibility, undermining genuine market competition and consumer choice. 3. Class Conflict: Small businesses feel coerced into paying for premium features to remain competitive, highlighting the exploitation and unequal power dynamics between larger corporations and smaller entities within the capitalist system. 4. Contradiction between Usefulness and Profitability: The tension between Yelp's original mission of providing useful information to consumers and its imperative to generate profits highlights a fundamental contradiction within capitalism. While usefulness and profitability are not necessarily mutually exclusive, the pursuit of profit often leads to compromises in the quality and integrity of the service provided. 5. Commodity fetishism/ here by doing Commodification of Social Relations: Yelp's evolution reflects the commodification of social relations, as genuine interactions and feedback between consumers and businesses were replaced by transactional relationships driven by monetary incentives and advertising revenue. 6. Another perspective of Class struggle: The tension between Yelp users (consumers) and businesses represents a form of class struggle within the context of capitalism. Businesses seek to maximize profits and market their products/services, often at the expense of consumer trust and transparency. 8. Contradiction between Use Value and Exchange Value: Initially, Yelp provided a valuable service by facilitating access to authentic reviews for consumers. However, as it prioritised generating revenue, its focus shifted towards maximizing exchange value through advertising and premium profile offerings, potentially diminishing the quality and reliability of the reviews. 9. Initial Ideals vs. Profit Motive: Yelp began with the idea of providing a platform for authentic, unsolicited reviews, focusing on the needs of consumers. However, as it pursued profit and growth, it shifted its focus towards catering to businesses willing to pay for advertising and premium profiles, potentially compromising the integrity of its reviews. 10. Alienation of Labor/ Monetization of Reviews: As Yelp shifted towards a business model centered around advertising and premium profile offerings, the labor of users who contributed reviews became increasingly exploited. While these users may have initially been motivated by a desire to share genuine experiences and opinions, their contributions were ultimately leveraged by Yelp to attract businesses willing to pay for visibility and promotional opportunities. This exploitation of user-generated content for commercial purposes represents a form of alienation, as the labor of individuals is divorced from its original purpose and harnessed for profit.
Silo wants you to deposit 3k in order to invest, what makes silo better than saving, then investing in a trust? Its really like going to the casino, you lose more than you win.
I’m experiencing what everyone’s talking about now. We just opened and only have about 16 Yelp reviews. There was one weird 1-star review from someone who had left bizarre reviews for other companies (like accusing everyone at her auto dealer of being a white supremacist.) All the rest were 5-star. Yelp started calling me (several times a day) to sell me ads as soon as I signed up. I finally got them to stop by explaining that we weren’t advertising yet; not until we were established in the neighborhood. But immediately they deleted a bunch of 5-star reviews (from total strangers, and we never ask for reviews.) When you see that reviews are hidden, there’s a “learn more” button. I clicked it. It went to an article that just said not to ask for reviews, and suggested buying ads. I gave feedback for the article, saying that we never ask for reviews and it felt like Yelp was pressuring us to buy ads so that more positive reviews could be seen. Since then I have seen them tinkering with our reviews in real time; removing some and un-removing others. The next time I clicked “learn more” there was a different article, without the part about buying ads. The new article now insisted, “this has nothing to do with whether you buy ads or not.” A few days later, someone left a 3-star review, and Yelp responded by randomly un-hiding one of our hidden 5-star reviews.
Google ratings happened
And agencies started paying for fake reviews
@@BaldAndCurious Yelp also did fake reviews themselves.
@@abrvalg321thats what hes talking about
Bingo
it was the forcing ppl to make accounts to read reviews for me
Yelp was used by one customer to try and extort free services from my company. When I refused, she wrote a horrible review which was totally false. The more I responded and interacted with the review, the more prominent it became.
Finally had to just leave it and ignore Yelp.
I attended a business conference and, during a Q&A, someone mentioned Yelp and the audience booed.
Yeah and they started forcing you to use the app in order to read/submit reviews.
South park happened
Hahaha
Isn't Yelp exactly the same as the BBB? Except the BBB is more corrupt. You can literally buy good ratings. I'm sure Yelp will get there eventually.
Did South Park do an episode on Yelp? I'm only on season 3.
@@dannydaw59 it was awesome watch it
@@dannydaw59 they did, i havnt seen the whole episode yet but ive seen the clips on tiktok.
I remember I couldn't check Yelp reviews unless I installed the Yelp app. That is not convenient.
That’s not true. You can definitely check without the app.
@@openmike4559 They were doing the truncated view or you could only see a couple. Sort of like how you can only see one TikTok without installing the app.
Enjoy your program - BUT - you didn’t answer the most obvious question posed!! HOW do they make even more money as they become less relevant … that was what I had wanted to know since the first chart 📈
Appreciate the feedback man. Will keep this in mind for future videos!
lol! Even I was thinking the same. Waste of 10mins. Downvoted.
I don't use Yelp anymore; they extorted small business owners so I don't trust their reviews.
We found our good reviews under “not recommended” which in Yelpspeak meant that the customer didn’t have enough reviews on Yelp to qualify for regular posting but anyone looking at the site would just see “not recommended”.
Worst experience with Yelp than any other company. I could write a book…
I didn’t even know Yelp had a stock.
Karens.
Karens happened to yelp...
Most review sites for movies and music have been pay for play for a long time. Yelp just brought it to restaurants
So how did they become profitable?
Yeah.. didn’t really cover the details of how they became profitable. Just an overview of the things they charge for and the court case they won. I expected this to be much more of a explanation about how s company that seems down is still able to make money. Very disappointed.
Extortion and fraud.
Selling your data - purchases, address, account data, personal profiling data, e-mail and so on. Your data you provided with the account and the data associated with your behaviour.
yelp us a fake bubble
That site is toxic.
The fact that I have to sign up and make an account to see the reviews turned me away. Then google reviews showed up
So annoying, you google maps a restaurant and then try to click on the photos but they ask me to download yelp app. Click on a review from yelp or when the restaurant has the menu on yelp it will also force me to download to view. No thanks.
yelp
/jɛlp/
noun
a short, sharp cry, especially of pain or alarm. end of story yelp has yelped
I left a negative review on a local car business that had terrible business practices.
6 months later, yelp removed it saying my review wasn’t about the correct company. I left the names of the specific employees and information you could only know if you went there. It’s unfair. I could’ve saved people from wasting time and being scammed.
Hari, sometimes you literally answer the exact questions in my brain lol
Hahaha
Congrats for 600k🎉
Thank you so much man!
I learned about yelp thanks to that south park episode, and never heard from it again until this video came up
I would like to add that we have to be fair that all business are paying to play. From the music industry all the way down to the small business. I had a free yelp account that had real reviews from the real clients. I eventually paid for yelp ads and it did wonders for my business so it was a win win j had great customer service and yelp continued to show my business to potential clients. And I no longer pay for it but the work I put in the past still pays off today. It’s been 6 years total on yelp 4 years since I paid for services.
Thank you for your research. I find your videos are well done. RIght now I'm keeping an eye on Eledator
Now do TrustPIlot
Thanks for the suggestion Paul!
What I hate about yelp is that it’s always attempting to force me to DL the app…
make a video on Trustpilot. Yelp equivalent in the UK. pls
I'm at the end of the video and never was it mentioned that tons of shows made fun of yelp and yelp reviewers.
Move this comment to the top. I am a yelper.
Give me a free meal or I am going to leave a bad review. All ratings systems are garbage now.
Google ratings was literally easier to get access to.
You should make a video about Upwork and how they have become more and more greedy over the years.
Knowing other Elites. Its sad a bunch of them quit writing reviews or go banded for having a food blog/ other content.
I didn’t even know yelp existed until this video
Wait, do you think cryptocurrency will crash? I don't think so. I'm using Eledator, traders just do business instead of me :) I don't afraid even if crypto will crash
Wouldn’t be surprise if Apple did the same thing on App Store 😂😂😂
Yelp prioritized negative reviews over positive reviews, resulting in many businesses, having bad reviews on yelp, and good reviews everywhere else. They did this to extort businesses. It worked for a while, then google happened and yelp died overnight. Google requires you to use your real name, so if you tend to be more positive over there. If people can create an anonymous username, they are more inclined to leave negative reviews.
Apple still uses Yelp. Jesus Christ its stupid
I actually liked the set up of yelp better than Google reviews. Too bad it got corrupt and became irrelevant as a consequence.
Yelp's business model is no different from that of dating apps. Pay to make your profile more attractive and promoted to others.
Did anyone else notice that the yelp searches seem to have leveled out around four years ago?
Its ironic bc u still hear it mentioned pop culturally but nobody actually uses it
Another internet company that wasn’t meant to last. Founders cash out, company dies. We move on.
Now Yelp is only used for long paragraph reviews.
On booking you can also remove bad reviews!
I'm glad yelp tanked
they were unscrupulous
It was Googled.
Great video.
How about doing a video about Foursquare? That used to be popular too, but nobody uses it now.
They screwed up when they split Foursquare and Swarm into two different apps.
Then other apps and services did the same thing as skeletal Foursquare.
I've always hated Yelp. I use apple maps and i can't look at reviews without downloaded the app
Yelp, where everyone is a food critique.
Every customer I asked used Google's reviews
Yeah? Wheres the rest of the sentence? Whatever happened to yelp what?
Google maps happened
Yelp has always sucked for customers and business owners. I’ll never use them again.
Thank god for google reviews even though that’s hard to find on businesses sometimes.
Never heard of it
Where do you live? How is that possible? I see yelp all over South America, USA, Europe and the Middle East...
@@hopeseekr ok then ur r8 i live in India hence never heard about it
@@debojitmandal8670 I lived in Hyderabad, India, for all of 2016 and 2017 and I never once saw a Yelp banner at a restaurant there. It's also not in Colombia or Panama.
Ah fair enough
Yelp is just annoying how google still links to them sometimes to see reviews. No, I will not download your app
Didn't explain how the prophets are generated, basically the history of Yelp
I stopped using ut when rhey required you to make an account to read reviews. Sure I can understand if you want to leave or you but at least let me read them for free.
South park episode killed them.
Logically unanswered
Now do avvo. Biggest scam yet.
🎉
Thanks for being early man!
l love yelp❤
they got brain graped by google lol
Never heard of yelp
From India?
@@LogicallyAnswered No from Greece
sorry bruh,
got a little late
Talk about Anthropic!!!
Could someone help me? I am have a small community based club that doesn't advertise. Participants join through word of mouth. Yelp made a business page for my club based on its social media presence and Yelp keeps posting my personal phone number on their site. I have claimed the Yelp page so i can fix that. My club does not use a phone number because we are not out attracting members so each time i delete it, hours or days later Yelp switches it back. I can't afford a lawyer at the moment. i feel putting my personal phone number on an advertising page i don't want is not respecting my privacy or private data. I have created case numbers and made multiple requests that go ignored by Yelp. They have even blocked my number so i can't call customer service. Anybody with legal means that would offer assistance, please contact me. I need someone's help that can correct this.
They werent yelping anyone
They were yelping themselves to a racketeering business.
Yelp! Yelp! We’re going under!
Nice way to say
My grandparents used to use Yelp now they use Google reviews
i like how you mention your grandparents as if it was the thing when they were young...😆
is that Google review good????
You definitely have my sub. This content is next level. For me Eledator was the turning point. Please keep doing what you do and keep being you, love it.
Why Google maps was not mentioned?
Eh, guess it seemed to obvious haha
They don't extort business owners like Yelp does. 1 star reviews show up on Google maps.
Google maps is very fun to use and you can find cool stuff like the oil storage facility island off Fukuoka.
@@LogicallyAnswered too* (sorry!)
Maybe In the next video
I just remembered the South Park episode involving booger and c**m😅😂😂
Hari's hair is in an awkward transitional pre-mullet period
Agreed
The evolution of Yelp's business model provides a lesson on adaptability in digital marketplaces. Despite challenges, their financial resilience show us the importance of evolving monetization strategies to sustain growth in a rapidly changing landscape. 📈
Real revenue, real profits, the only words execs want to hear 😅, insightful watch as usual
I like Yelp. I like the "request a bid function" like when I had two different car problems earlier this year and easily chose a roadside service. I also used them to find a tire place near me and open on Sunday. I also appreciate that I can write a review on Google Maps and it shows up on Yelp. From the video I realize the car shop I eventually used for my other problem must pay for the premium package. I don't find it intrusive, I have checked reviews for years without feeling hassled. I also like how it has been around for a long time. I missed all the Yelp heyday but 2024 Yelp has worked for me. Isn't life funny.
I got a bad yelp review from my best customer. I was bartending in Seattle and i told a homeless woman she needs to buy something to use the bathroom. Customer stands up, shows me his east German tattoos and rants at me for a solid minute about how I'm the oppressor and I'm scum and the workers are going to topple my oppressiveness. How his grandfather had KGB connections back in the old country. He left then posted basically that again from his downtown Seattle apartment.
The next day she came back, bought a soda, then used the bathroom.
Requiering random people in need of a bathroom to buy something from a business is almost as cancerous as demanding tips for service. It turns off. It's not like you have a line of people trying to shit over your pisuar.
@@eartheartbaratheon791 i had crackheads using my bathroom to do drugs and shit on the floor. Asking them to buy something deters them. In a perfect world, yeah. I agree with you. But this is earth, Seattle at that. My boss didn't want to deal with it and i was happy to enforce her rule.
IMPORTANT MESSAGE TO THE CHANNEL HOST:
I probably found an imposter channel in german language. Very similar icon, name, description, channel banner, thumbnails and contents. Doesn’t seem to be a collaboration, because it is nowhere mentioned.
I can not link it, because the comment gets removed then, but the name is “Einfach Erklärt”.
Hey, in the future you might want to start using operating income as a better indicator of business health than net income. Net income is much easier to manipulate through investment values, one time fees, and major tax benefits, which are not present in operating income. Otherwise, solid video
Absolutely the most toxic company I have ever become to know!
I'm still on yelp :3. The aggregate review score tends to trim out the bad ones.
I use both yelp and google review scores to find restaurants, but I find that yelp scores are *usually* more critical.
Lol I'm a Xennial, so I still occasionally use Yelp when an food delivery app has a restaurant I've never heard of before and I need to see food photos.
So how do they make money again?
selling your data
@@roar Ah classic! thank goodness I never used the damn thing haha
If bro fell, Who will make whatever happened to Logically answered 😂
Stopped using yelp when they shadow banned me.
Yelp is the perfect example for petite bougeosise Crititiqe by Marx in Critique of the Gotha Programme
Why should I care what a bum thinks?
Lmaoo. Right when I sign up for yelp ads yall drop this video.
😂
Google rating can also be bought.
That lawsuit is like a lawsuit against capitalism. If what yelp doing was illegal, then most businesses wouldn't exist.
Nope
@@MBarberfan4life the lawsuit against Yelp encapsulates broader tensions inherent within capitalist systems, particularly concerning the relationship between capital and labor, the commodification of social relations, and the concentration of power and wealth.
Firstly, the lawsuit highlights the conflict between the interests of capital and the rights and autonomy of labor. Within capitalism, businesses like Yelp often wield significant power and influence, allowing them to shape the economic landscape to their advantage. In the case of Yelp, allegations of manipulating reviews for financial gain underscore the inherent imbalance of power between platforms and their users. This reflects Marx's critique of capitalism's tendency to prioritize the accumulation of capital over the well-being and agency of workers/ reviewers and consumers.
Moreover, the lawsuit underscores the commodification of social relations under capitalism. Yelp's business model revolves around monetizing interactions between consumers and businesses, transforming genuine experiences and relationships into marketable commodities. This process of commodification, central to capitalist dynamics, can lead to the distortion and exploitation of social interactions for profit-seeking motives, undermining the authenticity and trust inherent in genuine human connections.
Furthermore, the lawsuit sheds light on the concentration of economic power and wealth within capitalist systems. Platforms like Yelp, by virtue of their dominant market position, wield significant influence over the flow of information and resources within their respective industries. This concentration of power enables them to dictate the terms of engagement, often at the expense of smaller businesses and individual users. Marx would argue that such monopolistic tendencies are inherent to capitalist modes of production, perpetuating inequalities and reinforcing existing power structures.
In sum, the lawsuit against Yelp serves as a microcosm of broader contradictions and tensions within capitalist societies, illustrating the systemic exploitation of labor, the commodification of social relations, and the concentration of power and wealth. From a Marxian perspective, these dynamics underscore the inherent contradictions and inequalities embedded within capitalist systems, challenging the notion of a truly equitable and just economic order.
Yelp is poop
Another contradiction of capitalism
Not an argument
@@MBarberfan4life only when you're a baby 🍼🐥
From a Marxian standpoint, Yelp's contradictions reflect inherent tensions in capitalism:
1. Customer Exploitation: Yelp started as a customer-centric platform but shifted focus to paid memberships, prioritizing business interests over consumer trust. This mirrors Marx's critique of capitalist commodification where user experience becomes secondary to profit maximization.
2. Market Dynamics: Yelp's reliance on advertising revenue creates a "pay-to-play" environment, where businesses with more capital can secure better visibility, undermining genuine market competition and consumer choice.
3. Class Conflict: Small businesses feel coerced into paying for premium features to remain competitive, highlighting the exploitation and unequal power dynamics between larger corporations and smaller entities within the capitalist system.
4. Contradiction between Usefulness and Profitability: The tension between Yelp's original mission of providing useful information to consumers and its imperative to generate profits highlights a fundamental contradiction within capitalism. While usefulness and profitability are not necessarily mutually exclusive, the pursuit of profit often leads to compromises in the quality and integrity of the service provided.
5. Commodity fetishism/ here by doing Commodification of Social Relations: Yelp's evolution reflects the commodification of social relations, as genuine interactions and feedback between consumers and businesses were replaced by transactional relationships driven by monetary incentives and advertising revenue.
6. Another perspective of Class struggle: The tension between Yelp users (consumers) and businesses represents a form of class struggle within the context of capitalism. Businesses seek to maximize profits and market their products/services, often at the expense of consumer trust and transparency.
8. Contradiction between Use Value and Exchange Value: Initially, Yelp provided a valuable service by facilitating access to authentic reviews for consumers. However, as it prioritised generating revenue, its focus shifted towards maximizing exchange value through advertising and premium profile offerings, potentially diminishing the quality and reliability of the reviews.
9. Initial Ideals vs. Profit Motive: Yelp began with the idea of providing a platform for authentic, unsolicited reviews, focusing on the needs of consumers. However, as it pursued profit and growth, it shifted its focus towards catering to businesses willing to pay for advertising and premium profiles, potentially compromising the integrity of its reviews.
10. Alienation of Labor/ Monetization of Reviews: As Yelp shifted towards a business model centered around advertising and premium profile offerings, the labor of users who contributed reviews became increasingly exploited. While these users may have initially been motivated by a desire to share genuine experiences and opinions, their contributions were ultimately leveraged by Yelp to attract businesses willing to pay for visibility and promotional opportunities. This exploitation of user-generated content for commercial purposes represents a form of alienation, as the labor of individuals is divorced from its original purpose and harnessed for profit.
Interesting video
never heard of it. I don't use online user recommendations, most of them are all fake.
Fair enough
Maybe on Amazon, but Yelp has been pretty legit (with food/restaurants reviews, though).
Never heard of it, might watch while editing, it will probably be high quality content
You must be a younger person. Yelp is being irrelevant for awhile already.
@@kidd32888 im a 2010 kid so probably
Silo wants you to deposit 3k in order to invest, what makes silo better than saving, then investing in a trust? Its really like going to the casino, you lose more than you win.
I still use yelp . Love yelp
I’m experiencing what everyone’s talking about now. We just opened and only have about 16 Yelp reviews. There was one weird 1-star review from someone who had left bizarre reviews for other companies (like accusing everyone at her auto dealer of being a white supremacist.) All the rest were 5-star. Yelp started calling me (several times a day) to sell me ads as soon as I signed up. I finally got them to stop by explaining that we weren’t advertising yet; not until we were established in the neighborhood. But immediately they deleted a bunch of 5-star reviews (from total strangers, and we never ask for reviews.) When you see that reviews are hidden, there’s a “learn more” button. I clicked it. It went to an article that just said not to ask for reviews, and suggested buying ads. I gave feedback for the article, saying that we never ask for reviews and it felt like Yelp was pressuring us to buy ads so that more positive reviews could be seen. Since then I have seen them tinkering with our reviews in real time; removing some and un-removing others. The next time I clicked “learn more” there was a different article, without the part about buying ads. The new article now insisted, “this has nothing to do with whether you buy ads or not.” A few days later, someone left a 3-star review, and Yelp responded by randomly un-hiding one of our hidden 5-star reviews.