Why You Should Avoid Purchasing a GE Combo Washer Dryer - Failures Revealed
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- เผยแพร่เมื่อ 26 ก.ย. 2024
- Do not buy a combo washer dryer. I know, this is a hard pill to swallow for those of us who have dreams of a quick, smooth laundry process, but in our 9 months of experience, I can personally tell you that this machine is NOT ready for the sales floor. This isn't must my observation, but also a few friends who also purchased these machines right out of the gate.
SPEED QUEENS:
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So what went wrong? Error Code 353, otherwise known as a critical compressor overheating, on repeat. This left us with clean, wet clothes. While not ideal, at least we could air dry at that point. I called for a service guy, and one was dispatched the very same day. Awesome, right? The problem was, he left us unable to WASH or DRY, with a guess of 5 to 7 business days for him to get the necessary part (new heat pump) and return.
Fast forward 5 days, and I received a call from the service company. The part was on back order for the next SIX WEEKS! Already almost 1 week in, this meant approximately EIGHT WEEKS without any laundry in our home, during baseball season, with 5 games per week.
Luckily for me, the customer service team at our appliance store is amazing, and replaced it with the Speed Queen set we were eyeing from the beginning. Speed Queens are know to last an average of 25 years, and are the recommendation of every appliance guy we've spoken to in the last few months, as well as the salesman.
If you're looking at a new laundry set up, and want a product that will last, it is NOT a combo unit. Hopefully they will improve on them as time goes by.
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I have this unit, took me week to figure out there was an issue. The filter allows lint to plow by and block the heat pump coils, causing it to increase dry times and over heating. However, there is fix, a couple videos on TH-cam show the fix, add weather stripping to back, and bottom and top. I did this and now have never had any lint in the lower drain plug filter. Works great now, no issues. I was super frustrated until I figured this out.
I know exactly the post you are referring to. I am using the silicone sealant around the filter. I also clean out the filter and area after EVERY use (and when using the new Pet hair feature, I clean the filter before the wash starts, to remove hair and dander from the filter). I've never had clumps of lint inside the filter chamber. My machine is 7 months old and I really love it. Fingers crossed that the machine will last - for both of us. Good luck!
where is this video?
@@MissJeneChaos “Home Guy Customer Service” channel here on TH-cam. He shows step by step and tells the exact product to buy in Amazon
I’m an appliance technician, with a family your size, you should have never never purchased the GE all in one. The GE Combo, is okay for a small family of 2. Excellent choice on your new purchase. You should have kept the GE and sell it for parts. They are actually not bad. They are limited. I wanted to say that your title is a little misleading. Given your laundry load. Plus GE/ whoever you originally purchased it from took care of you.
The company took it back in trade for the new one. We’re happy with what we have now, and still thankful that we tried it out!
I bought one of these in Dec 2023. I love this machine. Being able to put a load in and have it come out clean and dry is great. As with any washer/dryer, (separates or all in one) maintenance is important. The more loads you do, the more often the cleaning of the machine(s) is required.
1. I modified the filter. This is something GE should have done. There is a youtuber that added weather stripping along the top and bottom edge of the filter and along the back. This reduces the lint that can get past the filter in these locations. Since doing so I have found little to no lint on the blue fins of the condensing coil.
2. I regularly vacuum out the filter housing. Also, I clean the filter after every load.
3. You have to clean the water pump filter also. If you have pets you need to do this more frequently. I have no pets so I do on the first of each month.
4. The youtuber that came up with the filter mod also has a video on how to do a deep cleaning. Again how often you do this depends on the number of loads you do.
It should be noted that even with a separate dryer, lint is a problem that needs to be addressed. You will need to not only clean the filter and the area around it, but you will also need to clean the duct work. This include the duct in the machine as well as the duct work that vents outside.
So maintenance on the GE Profile all in one, is different but no more than on separates. It has to be done on a regular basis. What I saw in this video was the water pump filter had excessive build up. With pets and several kids, this filter needs to be cleaned more frequently.
A recent GE update adds a pet cycle at the beginning of a wash cycle. It is in the menu section. It adds a cold air cycle, where high speed air is blown in and run through the filter. This dry air helps to reduce pet hair prior to washing.
GE: Please modify the filter to include seal around the edges of the filter. We should not have to do this ourselves.
@@maf11300 I agree. They also need to update the manual with monthly cleaning of the pump and cleaning the lint filter every single time, like you mentioned. Following the guidelines they have written will set you up for failure, fast.
We’ve had ours for a full year now with zero issues ever. We don’t do laundry excessively so that could be why. We do a load every other day. I did buy the factory extended warranty so I should be fully reimbursed if anything were to ever happen. And I’ll gladly have them replace with the same unit. Not to impressed with the other combo units that have hit the market
@@Breeze210 we typically did 1 load per day, so twice the usage. I was grateful to have the extended warranty also.
Good luck to you!
I just got this machine recently. Will keep an eye on lint buildup and look to follow the videos others posted about fixing this issue. Praying it keeps working as well as it works now. I love it so far, but time is the real indicator and I haven't had it long enough.
i wish i had seen this earlier. we just bought this ge combo unit. at first i was rooting for a speed queen combo but the obvious advantages of this system carried the day. thank you for the tips on brushes in your other video. i'm ordering them now. it's obvious that the filter does an inadequate job of of protecting the heat exchanger fins so this will require careful maintenance, along with the drum gasket issues you cover. thank you for the heads up. i hope our luck is better and appreciate the time you took here.
@@glennlittledale4191 clean the bottom filter monthly and use the brushes from the start and you’ll be better off than we were!
Good luck!
Yep, same here- 9 months and the machine no longer dried our laundry. Luckily we were still able to wash after the repairman left and were given the suggestion of setting the dry time for even longer than the almost 2 hours we had been setting it for. We had the same experience with the delay in receiving the parts but the customer service was great. They extended our warranty by 9 months and sent free cleaning brushes. It took about a month to get parts (the heat pump had to be replaced) but we’ve had no issue since the repair. Fingers crossed!
Sorry that happened. I'm hoping it's just a handful of units, but time will tell. Hope mine lasts. I can't imagine having anything else. I love this combo unit so much
Thanks for the review on the GE UltraFast Combo!
We have had our Ultrafast since June and so far so good for operation. Since the beginning the one issue has been lint getting past the filter with GE not offering a solution on their own. Would be nice for GE to develop a lint trap with a thin rubber gasket to go around the entire lint trap to get a better seal.
However, there are video’s showing Modification’s by adding foam door seals to help the issue. I operated it without the modification and it was ok, however there was much build up for lint WAY IN THE BACK cut out for the lint filter. I attached a 1 inch foam filter to the back of the filter from one of those video’s and that helped a lot to block the lint buildup in that area of the trap. Before I had a very little lint buildup on the COILS, since the modification even less has occurred if any. I have not done the gasket modification for the bottom or top of the lint trap and not sure whether I will do such at this point. I do get a little lint on the very top of the trap but it generally is clinging to the back filter.
Been cleaning the lint trap after every load and the PUMP FILTER (bottom trap door on front of the Ultrafast) every month. However not doing so many loads as you are doing with your busy family life. Those video clips included do show LOTS of build up especially that pump filter, was most of that hair? That was unreal when I saw that filter being so clogged. You may have needed to clean that area twice a month with that much buildup. I know WHY SHOULD I GO THOUGH ALL THESE HOOPS. I get it!
Sorry you had so much trouble with the GE Ultrafast, just glad you were able to get a refund to apply to another system to suit your family needs. Good luck!
Love my Speed Queen!!!
Yes, we wanted an all in one, but now that we’ve had both, I’m sold on them.
Fast, simple, and effective.
Speed Queen👍🙌
I have had my GE all in one for about 3 weeks and I adore it. I am a bit nervous about longevity, so I am diligent about cleaning the lint and got those lint brushes. We did purchase a warranty just in case, but man laundry is a breeze right now!
I know! We did love the ease.
I hope you don’t have the same experiences we did. It was smooth sailing for 7 months.
Keep it clean for sure!
Me too love this machine I clean the lint
@ashleybarney88 you should not have any troubles, you also have a very good warranty if something comes up. Please review all instructions in the user manual stick to them!
We had the exact same problems with ours and we're on round 2 under a year of having GE come out. Same parts wait time, but the seller won't budge on giving me a credit so I can purchase something else. I won't put up with the BS this time if they won't give me a store credit. I'll bite the bullet, buy different brand at a different retailer. This was my 1st GE purchase and will be the last.
@@gregg7030 I’m sorry. Thankfully our retailer was awesome.
i'm a household of one and can't stand this machine. anything i do and how little detergent i use my clothes have residue all over and it's driving me nuts. ill have to call service as well and hope they just trash it and i can get credit. those speed queens look perfect.
@@cpkay33 I’m sorry you’re struggling.
We definitely loved the idea of this machine, but love our Speed Queens more.
Good luck!
I had an LG and it would only wash a few times then be completely clogged where it would not dry after time. The maintenance on these combos are high and theres just so much that can go wrong in the crammed machine! The debate of space saving electric savings VS more downtime/maintenance is the question. Since it is just me, it should be ok but my pets make it as dirty as if i did many loads!
I just want to state that if your cylindrical filter, came out just like that in this video, something was definitely out of waked! I have been seeing a common pattern here about combos W&D. Please make sure you read the instructions and make research before you purchase.
I will mention 3 important factors here. 1- if you are a family of 5 that only do laundry on Sundays this machine is not for you 2- Max load says 10 Pounds at time I have try 15 and 20 but selecting garments per materials type 3- DO NOT use softener under no circumstances.
Things I notice from your video, sticky lint coming out of the main filter with long strains with heavy secondary foam filter buildup, an unusually clogged lower cylindrical filter and lastly a heavy discoloration of the microban color on the main seal. Ours have been working flawlessly for now I will keep all updated
Thanks for the excellent content as usual !
I have the front load speed queen. This thing is the best washer I’ve ever had.
We’ve had an uneventful laundry room since we got our SQ set.
Clean, quick loads. No warnings. No nonstop maintenance. I’m happy with the swap, although I do wish the other had panned out better.
@@thehometownhomestead yup you push the start button and it actually starts. No sensing or any of that fancy stuff. It starts filling immediately
I heard SQ is the best in US, but nothing can compare to the front load washing machine washing results. Yes theres is room for more improvement for sure. But the results are better in terms of washing then top loads. There is tons of proof of that. Congrats on the new units
I have used both front & top load washers, top load washers always wash better in my experience.
About waiting for the part to come in... I have a story: In 2005 I bought a duet front load washer... on year 2 (I think 2007 ish) the control board died... at first they weren't sure if it was the door lock or the control board...So scheduled a call... first tech came out... said it was F-DL door lock...ordered a door latch... scheduled an appt to come back... came back, replaced that... few days later... same error... he came back again and said it was the control board... ordered that... scheduled another visit...installed that...after that I plugged my FL washer into a surge protector... and now it's 2024 and would you believe I still have that washer and there have been no issues since?? The point is.. when you call a tech to fix your washer... often it won't be fixed that day... they'll have to order something then come back. Such a pain.
Yes, I agree! I simply couldn’t wait 6 plus weeks!
Thanks for watching!
this product deserved an automatic class action suit. everyone should have gotten a refund for this issue. we have the same model. pump failed twice now.
It’s SUCH an awesome idea… it’s just not there yet. I’d escalate and ask for a refund.
Sorry for your bad luck!
We are currently exploring this option and gathering information needed to start discovery. Would you like to provide more information?
I have had mine 2 months and already sucks
How did pump fail? What error code did you get?
My combo is 8 months old and I’m starting to have problems with drying. I have bragged on this machine to all of my friends how much I loved it! No error codes yet, but trouble is definitely brewing. I’m so sad!
Clean out your lower filter but be ready for a flood. When mine started having issues drying, that thing was full and I had even cleaned it within the month.
Gallons of water backed up.
Be prepared.
@@thehometownhomestead I do clean that regularly. Even when it’s freshly cleaned I can get a load that absolutely won’t dry. I have 2 choices when that happens. Hang my dripping clothes on the clothesline OR start the load completely over from scratch, including wash. That has resolved it each time so far, but I’m afraid that won’t always work.
You need to purchase the top filter modification kit or do watch the video and do it yourself. The problem with the GE all-in-one compared to LG and Samsung is that it doesn't have a self-clean mode that rinses the coils on the heat pump and when the lint gets pass the filters and settles on the coils it causes the unit to fail.
@@bibidi2568 Where can I purchase that? I’m also having drying issues.
I would be surprised if you get less than 10 years from the Speed Queen set, but I would be far more surprised if you get more than 20 years. Speed Queen is good with regard to reliability, and they are way better than the GE, but they are not as bulletproof as Alliance wants people to believe.
Also, this TR set has a different wash action from traditional top load washers with agitators (& the TC series). My experience is that its cleaning performance of the TRs is on par with top loads that don't have an agitator, but can't compete with traditional agitators or with front load washers. I will be interested to hear if you find it adequate for the laundry you do.
At this point, clothes are cleaner than our Maytag (the set we initially replaced) top loader without the agitator. Also cleaner than the GE. I rarely have a shirt come out with spots still on it, even without spot treating all that the kids come home with. 😆
Even with the GE, I often had to run their shirts through a 2nd time with stain remover to get them clean.
I was aware of the difference in the TC and TR, but thought this one would be best for us. I’ll keep you posted if a problem should arise, but so far so good!
Oh no! We got one a few months ago based on some of these TH-cam reviews. Crossing my fingers that this is not an issue across the board.
Crossing my fingers for you! It’s definitely a fabulous idea, and I hope they work out for others better than they did for us.
You are a very optimistic person. That GE was three times the work.
SpeedQueen is over doing it a bit. 😆.
You gave up all your bells and whistles.
SQ may be the "most" reliable, but not the only. There's plenty of feature rich consumer brands that cost 1/3 the price, and are reasonably reliable.
Even the problematic models are inexpensive to have fixed.
@@kewlztertc5386 we have many friends who are happy, long time Speed Queen customers. This was our goal when we went shopping initially, before we came across the GE, and my SQ actually has bells and whistles. The great thing is, we got it swapped out at no extra cost. Everyone on the house is happier now. No wet socks, no nasty drains needing monthly servicing, and fast wash and dry times.
@thehometownhomestead well you definitely got the most reliable.
How long before the class action is filed…??????what a joke…
Thanks nice video let me know how the speed queen is doing
@@cary277 we love them. Super fast, clean clothes, and next to no maintenance. The lint trash is super easy to clean. Would recommend it every day of the week.
My rule of thumb: NEVER buy the first iteration of a new product!
Well, with the known longevity of the Speed Queens, it was our only shot before we’re 70, and empty nesters. 😆
What vaccum attachment did u buy to clean the lint?
Here’s what I grabbed. (Affiliate link)
Dryer Vent attachment for Dyson: amzn.to/3Y178Rq
That sucks that your washer/dryer quit in you. No mom wants to go sit at a laundromat to do laundry ever.
You are correct! That said, my mother-in-law is a lifesaver and lives 4 minutes away. She took care of it for us, so we didn't have to use a laundromat.
Thanks for watching!
@@thehometownhomestead I'm happy for you that you didn't need to go to the laundromat. Thankful for family.
Every single day!
Happy to see you were able to get good customer service in swapping out your washer/dryer!
lawd and I'm literally pondering getting 2 to put side by side ugh
Well if you have 2, the 2 month wait for parts wouldn’t be so terrible? 😆
I don’t regret the purchase, but I’m grateful to have my Speed Queen set now. Sometimes the “new/cool” toy just isn’t quite ready.
Good luck with your purchase.
The repair man is not talking about you cleaning out the Bellow, he means you cleaning out the evaporator where you remove the filter. It’s referring to the refrigeration system that runs this. You basically have a window unit sitting on top of a washing machine.
I personally own speed queens
Oh, that’s horrible. You bought the least reliable speed queen possible
You really gotta stop chasing features and go with basic stuff
Those speed queens are horrible compared to just the basic models
I bet your dryer already dries like crap
i have both speed queen and ge combo. My all in one is in my house and the speed queen is in my garage.
The wait wouldn’t have bothered me if I had the Speed Queen backup!
First of all I just can't justify two hours for one load. The front loading washers at the laundromat I go to are excellent at cleaning and only take 22 minutes. The dryers take 30 to 40 minutes to thoroughly dry even large loads. And that is entirely too much work and effort in maintaining the machine. Based upon your review and the problems you and others describe, GE needs to discontinue this product. Like I said, I can't justify two hours to do one load when I might need something right away, so to speak.
Oh I had GE wash machine Bad News Will not have a GE washing machine again. Bad News 😮😮😮
OMG, we are 8 months in, getting this same fault code…and the runaround from GE, who told me they didn’t know what it was…as did their service tech, who also told me he couldn’t move the unit to service it. Class Action lawsuit anyone?
@@RandomDudeFromSomewhere our repair guy was helpful, but for the fact that it wouldn’t even wash when he left.
They definitely know what the code is, because you can Google it. 😆
Maybe your guy isn’t strong enough to move it? That thing is a beast. Tell them to send help and fix the dang thing!
@@thehometownhomestead he told me GE wouldn’t pay for another person to come help move it. I contacted GE directly and they told me the same thing. My wife and I are going to find a new, stackable set and get rid of this one. I doubt I’ll be able to get any sort of refund like you did, but will try. But I will never, ever, purchase another GE product.
Working on the class action. Would you be interested in providing more information?
This issue has been well documented for over six months some simple weatherstripping, correct it plus it never hurts to shop vac
the coil every so often just like you’re supposed to do with your refrigerator that nobody ever doesIMHO
And I did reach out to GE customer service and detailed this issue as well as the quick field fix lol that was three months ago never heard anything back but they may be designing a new filter
Plus, you should be cleaning the lint filter after every cycle common sense says just like you would do after every cycle on your dryer
In my opinion, GE never should’ve said to only clean every five cycles that was probably done as a marketing convenience factor ploy.
Unfortunately, also sounds like you were the victim of a repair person that was not very bright. They should not have left the unit down and out. They should’ve left it to where you could still continue to wash only so that is on them.
While I do appreciate that you can fix some of the issues with weatherstripping, I still maintain that the machine should be able to be used as the manufacturer states without the unit overheating multiple times per cycle and experiencing a “critical” failure.
Our unit broke at 12 months, they were unable to repair the unit. GE is replacing it with a new unit
I’m glad you were able to get a new one!
@@thehometownhomestead , It wasn’t our choice, we pushed for GE to give us a conventional washer and dryer but they refused. They did extend the warranty for two years
Speed queen, especially the TR7 which you have suck. Reliability, quality of cleaning, everything. Get something else, my friends have owned the TR7 and TC5 which is nothing but board issues.
So far we have had zero maintenance issues, clean clothes, and it’s been a major improvement over both our GE, as well as the old Maytag set we had before. I have several friends who’ve had them for years, all with rave reviews. Time will tell, but I have high hopes that we remain happy customers for the next decade or more!
We are having the same issues.
Had first repair tech out. Even tho we showed him a picture of error 353, he said he couldnt find anything wrong.
Then it will happen again. It gets more frequent. I’d record it and complain to GE if they don’t fix it. It’s reaching a crazy temp to throw that error,
This unit is absolutely junk 3 months old, hasn’t worked right since we got it. Now it has error code and will not dry
Is it the same error code that I had?
Have you cleaned the bottom filter lately? Even though it’s only 3 months old, the manual needs to be updated to clean it at least monthly. That thing gets clogged and then the clothes won’t dry.
Combo were invented in Europe in the 60/70 and ghey never worked.
Wht in ghe hell would you buy a GE combo.
This is the first time ge made a combo, and further morr ge was bought by haier a cheap chinese company that makes disposable appliances
Especially for a family of 7 what were you thinking
Why would I buy it? To test out something new. Why would you take the time to type out such a rude response?
Do you have dogs?
@@AnotherScreenname we do not.
Easy fix. See the small mods people are doing tonthe lint filter. Make sure you add foam or electric tape around it
Water and electricity do no mix so I have a hard time thinking this is a good thing. A washer is one thing a dryer on a larger circuit, no thanks. Good luck to you
What? Everybody has done this for 50 years. Or more.
this unit actually connects to a regular outlet 15A 120v
This machine uses a heat pump for the drying function.
A household of 7 people is not an average. All consumer goods are developed for the average. You need a more industrial machine.
@@ADOENDRA we run about 1 load per day. Our previous set lasted 14 years. If this one can’t last 9 months, they need to do better.
@@thehometownhomestead Thanks, yes they have to do better. Problem is, they don't design products like they used to be.
You should have known a single machine is not going to hold up for a family of seven not only that you're sticking a brush inside hitting the coils who knows if they're all bent now
They were not bent at all. Would you have left the wet caked on lint as an alternative to cleaning it off?
If it can’t hold up to 1-2 loads a day, then it shouldn’t be on the market.
Speed Queen is extremely expensive, so that's not an option for most people.
My Speed Queen set was the same price as the GE at the time of purchase, when adding the extended warranty for the GE. Anyone looking at the all in one can afford one of the 3 levels of the Speed Queen offerings, specifically because you rarely NEED to replace both pieces at the same time.
Those speed queens she has a very similar to the old Whirlpools that they built for decades. Used the same parts the whole time. And the parts are all still available and cheap. Anyone who wants to go back to this old tech, should just grab a set from the 90's for a couple hundred bucks and be done.
GE is stupid crap! Speed Queen is the indie rock of washers and dryers.
I have to say, I have been super impressed so far.
Thanks for watching!
Yeah, maybe old Indie rockers who think they can get $100 for the cheap seats.
What a piece of crap device
Expensive Boat Anchor was the affectionate term around here for a time. 😆
@@thehometownhomestead GE is stupid crap!
That's because it's not a dryer, it's just an overpriced washing machine that is sold as a washer dryer combo. We don't currently have the technology to make a washer dryer combo, unless you count a robotic arm that will load clothing from your washer to your dryer for you.
It is a very good one; I'll keep you all posted if goes wrong...
CAVET EMPTOR! We bought this combo in January 2024. On June 1, 2024 it failed. Repairman stated it was the control boards which they had to order. One month later the control boards came in and then they decided it was the discharge pump too that was bad. Another 6 weeks waiting for the pump to come in. Finally got the thing repaired today on September 3. OVER 3 MONTHS with no washer/dryer. He also stated that 12 other people in my area that purchased these have/had exactly the same problems.
Before the repairman left, he indicated that based on his experience, he will be back to repair in the future as there seems to be a design flaw in that homeowners are not able to remove lint/hair in certain areas of the machine which are hard to reach or unreachable all together. Now we are in a position wondering if when we press the start button, will it work?
This is really unacceptable. This unit is NOT inexpensive-very high price to buy. GE should stand behind and totally refund everyone that purchased one of these faulty machines-else I predict a class action against GE on the horizon.
I am SO SORRY. They asked if we wanted to replace ours with a new one at the appliance store. A big NO from me on that one!!! I need something reliable.
We purchased this machine new and about 11 months into it started to have the same problems. It will not dry. We did everything the same in this video. Its now just over a year and out of warranty and GE will not do anything for us. I suggest people add their names to the investigation of this machine and the class action lawsuit.
@@ancientearthways948 I will admit, I was thrilled to be able to swap machines and not run the repair cycle with the one. The idea is awesome. The execution just isn’t there.
We are in this horrible place. The good news, my husband is an attorney and we are currently doing the research for class action. Anyone interested, please reply here as it will help us continue to move the case forward.
✋🏼 3 months old, ours stopped working.
I’m worried mine is starting to have issues
I would be open to a suit. Broke down 4 months after we purchased it and it took over 3 months to get parts. Repairman left today and told us "I'll be back because there is a real design issue"
Geez. 9 months isn't very long. My machine is 7 months old. Fingers crossed. I really hate to have to go back to a 2 machine laundry and outside venting of the dryer. Thanks for the recommendation. I sincerely hope I won't need it.
Same here. My husband wasn’t happy with the outside vent being back in the game, or the 2nd machine. That said, it’s WAY faster, and we haven’t had one thing stuck in the door gasket completely soaked.
I really hope they nail it down, but it just wasn’t here yet, no matter how much I cleaned it.
Best of luck!
Hello. Have had this for 3 days. I put a small load in last night on quick wash setting. When I woke up my phone notified me that it had been running on combination load for 80 minutes? What does that mean ? Washed several loads before on same setting and it never said this ?