Epic fail for Shark. NO WHERE in their toilet paper sized instructions do they mention clipping the resevior onto the bin. No where. Oh, but they got pages of arbitration clauses. One more problem and it's getting returned. I shouldn't have to Google this kind of stuff.
My Shark AI Robot VACMOP PRO (RV2001WDCA) doesn’t ultraclean. It gets stuck in communicating with robot then just timesout with the robot not leaving the dock at all. How do I resolve this? Cloud please make Ultraclean options videos
Thank you for reaching out! We're sorry to hear that your unit is not mopping, and we'll help you troubleshoot your unit. To do so, please contact our quick-response eCare chat at spr.ly/6011KbZOb and the agent will continue assisting you. As a friendly reminder, we are open Monday to Friday, 9:00 am - 9:00 pm ET, as well as Saturday from 9:00 am to 6:00 pm ET. We hope this helps!
Thanks for reaching out to us, Mark! After doing an explored run, the Shark Clean app will ask you to approve the map. After this, the Shark Clean app will guide you through the carpet detection feature. On the map, you will manually create some carpet zones, and after you hit the verify button, the robot will go and try to locate that area that you created as a carpet, so you can confirm if the area that you created as a carpet is okay. After you have created all the carpets in the Shark Clean app, when the robot mops, it will automatically ignore them.
How do I clean the mopping pad?? Trying to find instructions for it but they have none. Want the most out of the product and don’t want to ruin my only mopping pad as replacement pads are even listed on the website to purchase
Great question! To clean pads, machine wash warm with light colors. Use mild detergents and do not use bleach or fabric softeners. Air-dry, or tumble-dry on low with no dryer sheets. If you need additional pads, they are available here: spr.ly/6051RHIMT
We're sorry to hear your robot is louder than expected. To best assist you with this, please reach out to our phone support (800-798-7398) or chat team (spr.ly/6052zKkf4, click the "Chat with us" button in the bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET. When you reach out, please provide your account number.
I just got this vacuum and I’m struggling a lot to set up with the app. Do I need the app to mop? Because I keep trying without the app and keeps telling me error number 9 and first do anything but it is vacuum.
We're sorry to hear your new Shark Robot isn't connecting to the app, Jessie. To best assist you with this, please reach out to our phone support (888-228-5531) or chat team (spr.ly/6057Ol3JR, and then click the "Chat with us" button in bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET. When you reach out, ensure you have your robot with you.
Thank you for your message, Dinesh! Once the robot has mapped your home, you can use the app to identify carpets and rugs on the map so the robot can avoid them when it mops. If there are rugs blocking your robot’s path to another room, you may need to move them. We hope this information helps!
@@SharkHome Thanks for the response, yes the map is ready but how does the robot detect the carpets? I dont see any option in the app to tell robot to detect the carpet?
We'd like to help you set up your AI Robot Vcmop Pro! To do so, please contact our quick-response eCare chat at spr.ly/6011KbZOb and the agent will continue assisting you. We're looking forward to hearing from you!
Yes! On the App, you can set a "no-mop zone" for your Robot to avoid while mopping. We would highly recommend following this link and from there it will give you a specific breakdown of each feature/specification: spr.ly/6054zqGoA
@@SharkHome hi there. I see your response to NIZO but I just installed new flooring which came with strict instructions to only use Bona cleaner. I don’t want to void it’s warranty by using a different product. Do I really need to return my Sharkira??
We're sorry to hear you're having trouble with your Robot. To assist you please call our Customer Service Team at 1-800-365-0135. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET. Please have your product on hand when calling.
mines didn't even come with a resevoir. like nothing that is identifiable as an attachment... edit: nvm it is already apart of the bin.. it just isn't clearly labelled. I have a newer model this is a 3 year old videos.
Does ultra clean not work under a certain percentage on the battery? I’ve been trying to make it work and it won’t do anything but will work on every other mode
Thank you for reaching out, Roscoe! We're sorry to hear that your unit is not performing as it should, and we'll help you troubleshoot your unit. To do so, please contact our quick-response eCare chat at spr.ly/6011KbZOb and the agent will continue assisting you. Keep in mind that the Ultra Clean function is only available for the RV2500 series. We hope this helps!
Please call us at 1-800-365-0135, or you can go to spr.ly/60543QrZw and chat with us during business hours, Mariana. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET.
Great question! We recommend using our Shark AI Robot VACMOP Multi-Surface Cleaner. It's safe to use on all sealed floors including hardwood, stone, laminate, vinyl, linoleum, tile, and marble.
@@SharkHome thank you but it will run out soon and I need more solution that are easily accessible. So I am understanding I can use other ones as well correct?
The App and robot not communicating any more. Deleted App and reinstalled, turned off the robot for 30 sec or more and still not talking to each other. I just got this unit three days ago, I expect some error on an older unit, but not this new. Any advice?
Hello Hector, thank you for reaching out to Shark. We are deeply sorry to learn your unit is no longer working properly. Please be sure we will do our best to assist you. To do so, we would appreciate if you could please provide us via DM on our Facebook page with the following information: - Phone number - Email address - Physical Address - Model Number - Retailer Name - Date of purchase - Serial Number We hope to hear from you soon.
Hey there, We are sorry to learn about this situation with your robot. Let us go ahead and help you out. We have taken note of all these details on file, and to resolve your inquiry, we will proceed to troubleshoot your unit. To continue assisting you, we kindly invite you to contact us by phone at 1-888-228-5531.
Hey Shannon! You can do so by operating the robot manually (using the buttons), however since the layout will be different, it may interfere with your existing map.
I hate to give a review without ever using the product. But I ordered two robot vacuums from Shark directly on Black Friday for Christmas presents for elderly family members. After receiving 10-12 email confirmations and shipping notice not to mention tons of emails from my bank stating the account was being charged (They never actually charged the amount it just always showed as pending and they would renew it every few days). So here it is 42 days later and still no vacuums. I had called Shark and they kept telling me they were out of stock when I ordered (never told me or I would have bought somewhere else), but now they had the products in stock and have already shipped or will be shipped depending on which customer service rep was lying to me. I have called Shark maybe 8-10 times and even requested to speak to a manager or escalate my issue 3 separate times. I was told a manager would phone me within 2-3 hours, but nothing! I feel this review (that I will be posting any and every place I can) isn't a fair reflection of Shark products but rather their sales department. Thought everyone should know before ordering from Shark directly, at least going through Amazon we have recourse.
Thank you for reaching out to Shark. We are so sorry to hear the app is prompting you to choose which Robot VacMop you wish to use when you only have had one. To better assist you, please contact our customer support at 1-888-228-5531. We are open Monday to Friday, 9:00am - 9:00pm ET, as well as Saturday from 9:00am to 6:00pm ET.
@@SharkHome Why doesn't Shark work with Logitech Harmony Elite? Example: shark should know that if I'm watching tv using my Logitech Harmony Elite, that it shouldn't turn on because I can't hear the tv!
Why doesn't Shark work with more fully with Amazon alexa? Example: shark should hear that if I'm watching tv or music, that it shouldn't turn on because I can't hear the tv or my music!
Needs to be able to map multiple floors. Spot mode is trash. I can’t get it out of spot mode to clean my second floor which this dumb thing won’t mop. Just bought it. Hate it.
Hey there, We are sorry to learn about this situation with your units. Let us go ahead and help you out. We have taken note of all these details on file, and to resolve your inquiry, we will proceed to troubleshoot your units. To continue assisting you, we kindly invite you to contact us by phone at 1-888-228-5531.
We're so sorry to hear that! We'd like to help - please send us a PM over on our Facebook page with the model number of your unit, and we'd be happy to look into this for you. Here's the link: spr.ly/6057KAujF
Any suggestions on how to install the app from somewhere besides the google play store? I installed the app from there but can't get past the sign up screen. No option to. Put my name and password. Then can't get past that.
Hi Ambie! We’re sorry you’re experiencing this issue. Please send us a private message on one of our social media platforms, such as Instagram, Facebook or Twitter, with more details regarding this issue.
Got it yesterday. Vac worked Ok. tried mopping today. It runs and moves the mop but no water comes out. Dead on arrival! Very disappointing QC from Shark!
Thank you for reaching out to Shark, Jensen. We are so sorry to hear you're experiencing an error code 21. Rest assured we can certainly assist you. Please, PM your Phone number: Address: Email Address: Model number: Serial number: Date code (4 digits) Retailer name: Date of purchase: We look forward to hearing from you soon!
That’s funny cause I didn’t get a starter kit with mine. Even though the box said it did, having this thing for 2 weeks. What would make sense is having the option to turn on or off vacuum/ mop mode from the app. Nope, you have to take off the reservoir in order to have it off. What a stupid concept.
Thank you for your feedback regarding the design of this robot. We're also sorry to hear you'r missing an item. To assist you with this further, please reach out to our phone support at 888-228-5531. We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET. When you reach out, ensure you have your robot with you.
Hi, due to the lack of Private Messaging functions on TH-cam, please contact us by phone at 1-888-228-5531. Our representatives are available Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday 9:00 am - 6:00 pm EST, by email at cservices@sharkninja.com, or any of our Social Media networks in order to protect your private information from being posted publicly.
I put the mop on to vac/mop for the whole house at the same time would I have to let the shark know that the bedroom is a carpet zone and to only vac?
Epic fail for Shark. NO WHERE in their toilet paper sized instructions do they mention clipping the resevior onto the bin. No where. Oh, but they got pages of arbitration clauses. One more problem and it's getting returned. I shouldn't have to Google this kind of stuff.
Cry baby
OK, Shark employee@@donovanruelas2295
puss
My Shark AI Robot VACMOP PRO (RV2001WDCA) doesn’t ultraclean. It gets stuck in communicating with robot then just timesout with the robot not leaving the dock at all. How do I resolve this?
Cloud please make Ultraclean options videos
I have kinda the same problem, it sweep but doesn’t mope, it just spin on the same spot or in the charge station
I've been using it for like 5 months and recently it stopped mopping, the robot makes the sound and motion of mopping but it wouldn't wet the floor
Thank you for reaching out! We're sorry to hear that your unit is not mopping, and we'll help you troubleshoot your unit.
To do so, please contact our quick-response eCare chat at spr.ly/6011KbZOb and the agent will continue assisting you. As a friendly reminder, we are open Monday to Friday, 9:00 am - 9:00 pm ET, as well as Saturday from 9:00 am to 6:00 pm ET.
We hope this helps!
Mine has the same issue. Just bought it yesterday and tried mop today. No water coming out!
@@superarioman did you ever solve this?
Will the robot mop only bare floors and ignore carpeting?
Thanks for reaching out to us, Mark! After doing an explored run, the Shark Clean app will ask you to approve the map. After this, the Shark Clean app will guide you through the carpet detection feature. On the map, you will manually create some carpet zones, and after you hit the verify button, the robot will go and try to locate that area that you created as a carpet, so you can confirm if the area that you created as a carpet is okay. After you have created all the carpets in the Shark Clean app, when the robot mops, it will automatically ignore them.
How do I clean the mopping pad?? Trying to find instructions for it but they have none. Want the most out of the product and don’t want to ruin my only mopping pad as replacement pads are even listed on the website to purchase
Great question! To clean pads, machine wash warm with light colors. Use mild detergents and do not use bleach or fabric softeners. Air-dry, or tumble-dry on low with no dryer sheets. If you need additional pads, they are available here: spr.ly/6051RHIMT
This is my first time using my new Robot. It's noise, is it supposed to be so noise?
We're sorry to hear your robot is louder than expected. To best assist you with this, please reach out to our phone support (800-798-7398) or chat team (spr.ly/6052zKkf4, click the "Chat with us" button in the bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET. When you reach out, please provide your account number.
I just got this vacuum and I’m struggling a lot to set up with the app. Do I need the app to mop? Because I keep trying without the app and keeps telling me error number 9 and first do anything but it is vacuum.
We're sorry to hear your new Shark Robot isn't connecting to the app, Jessie. To best assist you with this, please reach out to our phone support (888-228-5531) or chat team (spr.ly/6057Ol3JR, and then click the "Chat with us" button in bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET. When you reach out, ensure you have your robot with you.
It does not detect the carpets automatically? I dont see an option... Even tried the explore run
Thank you for your message, Dinesh! Once the robot has mapped your home, you can use the app to identify carpets and rugs on the map so the robot can avoid them when it mops. If there are rugs blocking your robot’s path to another room, you may need to move them.
We hope this information helps!
@@SharkHome Thanks for the response, yes the map is ready but how does the robot detect the carpets? I dont see any option in the app to tell robot to detect the carpet?
We'd like to help you set up your AI Robot Vcmop Pro! To do so, please contact our quick-response eCare chat at spr.ly/6011KbZOb and the agent will continue assisting you. We're looking forward to hearing from you!
How hot of water can be used?
Great question, you would use room temperature water or the Shark cleaning solution in the Shark AI Robot VACMOP.
How much vac mop and water do I use
Hi! You can use 50% of the cleaning solution and 50% of water.
I just purchased one of these my first cleaning robot, for the mopping liquid can I use my own mopping liquid that I already have???
Hi Nizo! We only recommend using VACMOP solution or water in the unit.
@@SharkHome hi, is there an option where I can only vacuum and turn off the mop mode??
Yes! On the App, you can set a "no-mop zone" for your Robot to avoid while mopping. We would highly recommend following this link and from there it will give you a specific breakdown of each feature/specification: spr.ly/6054zqGoA
@@SharkHome hi there. I see your response to NIZO but I just installed new flooring which came with strict instructions to only use Bona cleaner. I don’t want to void it’s warranty by using a different product. Do I really need to return my Sharkira??
Can you use your own solution or does it have to be shark solution for mopping floors?
Hi Alex, you use ONLY water or use a mixture of water and Shark VACMOP surface cleaner for the best and safest results.
Can you mop wall to wall carpet
Hi! You can mop wall-to-wall carpet with this Shark.
Mine sweep but doesn’t mope anymore, it just spin on the same spot! 😫
We're sorry to hear you're having trouble with your Robot. To assist you please call our Customer Service Team at 1-800-365-0135. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET. Please have your product on hand when calling.
mines didn't even come with a resevoir. like nothing that is identifiable as an attachment...
edit: nvm it is already apart of the bin.. it just isn't clearly labelled. I have a newer model this is a 3 year old videos.
Does ultra clean not work under a certain percentage on the battery? I’ve been trying to make it work and it won’t do anything but will work on every other mode
Thank you for reaching out, Roscoe! We're sorry to hear that your unit is not performing as it should, and we'll help you troubleshoot your unit.
To do so, please contact our quick-response eCare chat at spr.ly/6011KbZOb and the agent will continue assisting you.
Keep in mind that the Ultra Clean function is only available for the RV2500 series. We hope this helps!
It would have been nice to see the robot in use. That's why I clicked on.
Thank you for your feedback, Mia! We'll pass your suggestion along to our team.
Would have been nice to share how to setup the carpets on ur map for mopping. Prob didn’t because it is a total pain in the ass.
Thank you for your feedback on the video, and on the carpet avoidance feature, Jamie! We will pass it along to the appropriate team.
My vacmop dosen't mop... Its no water comes out. One day worked and today no. What is the solution?
Please call us at 1-800-365-0135, or you can go to spr.ly/60543QrZw and chat with us during business hours, Mariana.
We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET.
Can I use that solution on laminate floor? If not, can I use my own solution which is safe for laminate?
Great question! We recommend using our Shark AI Robot VACMOP Multi-Surface Cleaner. It's safe to use on all sealed floors including hardwood, stone, laminate, vinyl, linoleum, tile, and marble.
@@SharkHome thank you but it will run out soon and I need more solution that are easily accessible. So I am understanding I can use other ones as well correct?
We don't recommend using other cleaners in our Shark VacMop. With this said, the cleaner is available by going to spr.ly/60533CWOL.
The App and robot not communicating any more. Deleted App and reinstalled, turned off the robot for 30 sec or more and still not talking to each other. I just got this unit three days ago, I expect some error on an older unit, but not this new. Any advice?
Hello Hector, thank you for reaching out to Shark. We are deeply sorry to learn your unit is no longer working properly. Please be sure we will do our best to assist you. To do so, we would appreciate if you could please provide us via DM on our Facebook page with the following information:
- Phone number
- Email address
- Physical Address
- Model Number
- Retailer Name
- Date of purchase
- Serial Number
We hope to hear from you soon.
My robot keeps giving me error 14, but botboundary strips, I have search for solutions, but haven't found anything helpful.
Hey there, We are sorry to learn about this situation with your robot. Let us go ahead and help you out.
We have taken note of all these details on file, and to resolve your inquiry, we will proceed to troubleshoot your unit. To continue assisting you, we kindly invite you to contact us by phone at 1-888-228-5531.
how do you clean rooms not on the mapped floor?
Hey Shannon! You can do so by operating the robot manually (using the buttons), however since the layout will be different, it may interfere with your existing map.
I tried that but it said it was lost
Sorry to hear that, Shannon. Please call us at 1-855-427-5127, or you can go to spr.ly/60513KD6B and chat with us, so we can help you further.
I hate to give a review without ever using the product. But I ordered two robot vacuums from Shark directly on Black Friday for Christmas presents for elderly family members. After receiving 10-12 email confirmations and shipping notice not to mention tons of emails from my bank stating the account was being charged (They never actually charged the amount it just always showed as pending and they would renew it every few days). So here it is 42 days later and still no vacuums. I had called Shark and they kept telling me they were out of stock when I ordered (never told me or I would have bought somewhere else), but now they had the products in stock and have already shipped or will be shipped depending on which customer service rep was lying to me. I have called Shark maybe 8-10 times and even requested to speak to a manager or escalate my issue 3 separate times. I was told a manager would phone me within 2-3 hours, but nothing!
I feel this review (that I will be posting any and every place I can) isn't a fair reflection of Shark products but rather their sales department.
Thought everyone should know before ordering from Shark directly, at least going through Amazon we have recourse.
Shark: Stupid app always asks me which shark, even though I only have 1 shark.
Thank you for reaching out to Shark. We are so sorry to hear the app is prompting you to choose which Robot VacMop you wish to use when you only have had one. To better assist you, please contact our customer support at 1-888-228-5531. We are open Monday to Friday, 9:00am - 9:00pm ET, as well as Saturday from 9:00am to 6:00pm ET.
@@SharkHome Shark customer service said that's the way it is
@@SharkHome Why doesn't Shark work with Logitech Harmony Elite?
Example: shark should know that if I'm watching tv using my Logitech Harmony Elite, that it shouldn't turn on because I can't hear the tv!
Why doesn't Shark work with more fully with Amazon alexa?
Example: shark should hear that if I'm watching tv or music, that it shouldn't turn on because I can't hear the tv or my music!
@@SharkHome This happens when I ask Amazon Alexa to ask Shark to dock.
Can we use this in Pakistan?
I wondered about its capabilities moving to different areas of the world. I would also like to know of it works in Pakistan!
No
Needs to be able to map multiple floors. Spot mode is trash. I can’t get it out of spot mode to clean my second floor which this dumb thing won’t mop. Just bought it. Hate it.
The resovoir always breaks we have gone through two of them. Needless to say not worth it. Great out the gates not much for longevity.
I have two of them wont charge out of box
Hey there, We are sorry to learn about this situation with your units. Let us go ahead and help you out.
We have taken note of all these details on file, and to resolve your inquiry, we will proceed to troubleshoot your units. To continue assisting you, we kindly invite you to contact us by phone at 1-888-228-5531.
Mine won’t charge :/
We're so sorry to hear that! We'd like to help - please send us a PM over on our Facebook page with the model number of your unit, and we'd be happy to look into this for you. Here's the link: spr.ly/6057KAujF
Any suggestions on how to install the app from somewhere besides the google play store? I installed the app from there but can't get past the sign up screen. No option to. Put my name and password. Then can't get past that.
Hi Ambie! We’re sorry you’re experiencing this issue. Please send us a private message on one of our social media platforms, such as Instagram, Facebook or Twitter, with more details regarding this issue.
Got it yesterday. Vac worked Ok. tried mopping today. It runs and moves the mop but no water comes out. Dead on arrival! Very disappointing QC from Shark!
We're sorry to hear about this Dr. Biomech. Please contact us via phone at 1-800-798-7398 to further assist you.
How to I fix error code 21
Thank you for reaching out to Shark, Jensen. We are so sorry to hear you're experiencing an error code 21. Rest assured we can certainly assist you. Please, PM your
Phone number:
Address:
Email Address:
Model number:
Serial number:
Date code (4 digits)
Retailer name:
Date of purchase:
We look forward to hearing from you soon!
I just wish mine would mop.
Hi Tiffanie! If you require any additional support please email us at cservices@sharkninja.com.
She's cute. What robot? 😉😎
How did the app get worse from then lol
Shits not wet
That’s funny cause I didn’t get a starter kit with mine. Even though the box said it did, having this thing for 2 weeks. What would make sense is having the option to turn on or off vacuum/ mop mode from the app. Nope, you have to take off the reservoir in order to have it off. What a stupid concept.
Thank you for your feedback regarding the design of this robot. We're also sorry to hear you'r missing an item. To assist you with this further, please reach out to our phone support at 888-228-5531. We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET. When you reach out, ensure you have your robot with you.
Too bad it doesn’t connect to the Wi-Fi. Really inconvenient. Frustrating.
If you are having issues to use your robot, please call us at 1-855-427-5127, or you can go to spr.ly/60543tBOi and chat with us, Alessandro.
The worst robot vacuum ever!
Hi, due to the lack of Private Messaging functions on TH-cam, please contact us by phone at 1-888-228-5531. Our representatives are available Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday 9:00 am - 6:00 pm EST, by email at cservices@sharkninja.com, or any of our Social Media networks in order to protect your private information from being posted publicly.
@@SharkHome thank you for your response. I have sent you an email and hope you will read it.
Thank you! We will send you a reply as soon as possible. Have a lovely day!
Thank you so much this help me a lot 😫🫶🏼🫶🏼🫶🏼🫶🏼
Our pleasure! Glad this helped - Hope you have a great day! 🤗