Occupancy formula in BPO | Utilization formula in BPO | Excel Tutorial

[@OnlyFun7699]

Saviour for Team Leader...Thank You

[@shambhu_k]

Thank you so much for your words

[@FunwithTinnuSwapnid.]

Good one make more videos on all BPO related KPIS and KRAs it will help to others

[@shambhu_k]

Sure I will

[@YogendaSingh-l1k]

Easy to understand

[@shambhu_k]

Thank you

[@LivewithANA]

Occupancy me denominator me sirf net login kyu??avail time bhi to add hoga

[@shambhu_k]

Net Login me Avail time Include hota hai🙂

[@ragav6867]

It is to understand how much time employee is in idle, it helps to optimize scheduling and roster employees as per call volume