I had a similar reaction at first. But after going through the interview and discussing with other startup founders, I've come to agree with you in certain situations. We're likely to see support agents trained in customer success, gradually taking over roles traditionally handled by a separate CS team. This approach may become more common among startups initially, but it's a trend that's emerging in 2024, and only time will tell where it leads.
No,no,no. It takes a different type of personality to be a CSM.
I had a similar reaction at first. But after going through the interview and discussing with other startup founders, I've come to agree with you in certain situations. We're likely to see support agents trained in customer success, gradually taking over roles traditionally handled by a separate CS team. This approach may become more common among startups initially, but it's a trend that's emerging in 2024, and only time will tell where it leads.