Thank you so much for creating this video! Can anything be done to automate the removal of device entries from ServiceNow once the devices become inactive in Intune?
Hi! As for this solution, we use the OOB Microsoft Intune Spoke (which also requires an Integration Hub subscription), that already provides a range of fields for you to map to your CMDB tables. If the field you're looking for has not been provided in the spoke, it is unfortunately not possible to add it. But may I ask what field(s) you are looking to add? We might have an app (custom built app available on the ServiceNow Store) that might already do what you're trying to achieve.
what is the difference between Microsoft Intune Spoke VS Service Graph Connector in the servicenow store? We are planning to implement intune integration and which application that I have to install? The reason am asking because I have done Service graph connector for SCCM 6 months back and it worked well but from your video I can say its much easier with spoke compared to service graph connector video for the same intune I had come across earlier today. Can you please advise on this matter?
Hi @thelionking3321 ! The difference is that the Intune Spoke allows automation of tasks using Intune, such as checking device compliance or enrolling devices, and enables retrieval of data about devices or applications from Intune. However, it requires manual mapping of the retrieved data into the CMDB and does not provide data about installed software. It offers multiple spoke actions to manage devices in Intune directly from ServiceNow. The Microsoft Intune spoke requires IntegrationHub license. In contrast, the Service Graph Connector for Microsoft Intune automatically integrates Intune data with the CMDB, including data about devices, applications, and installed software. It uses predefined RTE mappings to populate the CMDB through IRE, eliminating the need for manual mapping, and requires an ITOM or ITAM license.
Hi, from where did this intune data imported from??? Did you created an application in Microsoft intune and established OAuth credentials in connection and credentials alias???
Hi! Yes, we created an Azure application, added the required API permissions, and generated the API secret for that application. In ServiceNow, we configured the Default Application Registry using the client ID and secret from Azure. Then, we added the scopes to the default profile, created an OAuth credential using that profile, and obtained the token docs.servicenow.com/bundle/washingtondc-integrate-applications/page/administer/integrationhub-store-spokes/task/setup-ms-intune.html
Thank you… We have an extra field to import lastsyncdatetime from Microsoft however we dont have that field available in the spoke. How do we achieve, is there any way???
Thank you so much for creating this video! Can anything be done to automate the removal of device entries from ServiceNow once the devices become inactive in Intune?
Hi thanks for this video, is it possible to add other fields from intune in this configuration ? How data in the preview are build ?
Hi! As for this solution, we use the OOB Microsoft Intune Spoke (which also requires an Integration Hub subscription), that already provides a range of fields for you to map to your CMDB tables. If the field you're looking for has not been provided in the spoke, it is unfortunately not possible to add it. But may I ask what field(s) you are looking to add? We might have an app (custom built app available on the ServiceNow Store) that might already do what you're trying to achieve.
what is the difference between Microsoft Intune Spoke VS Service Graph Connector in the servicenow store? We are planning to implement intune integration and which application that I have to install? The reason am asking because I have done Service graph connector for SCCM 6 months back and it worked well but from your video I can say its much easier with spoke compared to service graph connector video for the same intune I had come across earlier today. Can you please advise on this matter?
Hi @thelionking3321 !
The difference is that the Intune Spoke allows automation of tasks using Intune, such as checking device compliance or enrolling devices, and enables retrieval of data about devices or applications from Intune. However, it requires manual mapping of the retrieved data into the CMDB and does not provide data about installed software. It offers multiple spoke actions to manage devices in Intune directly from ServiceNow. The Microsoft Intune spoke requires IntegrationHub license.
In contrast, the Service Graph Connector for Microsoft Intune automatically integrates Intune data with the CMDB, including data about devices, applications, and installed software. It uses predefined RTE mappings to populate the CMDB through IRE, eliminating the need for manual mapping, and requires an ITOM or ITAM license.
@@asp_nv Any ITOM license? We have ITOM Visibility Discovery license only. Will that works?
@@no-nonsense8743 No, ITOM Visibility covers the SGC. A separate license is needed for IntHub spoke.
Hi, from where did this intune data imported from??? Did you created an application in Microsoft intune and established OAuth credentials in connection and credentials alias???
Hi! Yes, we created an Azure application, added the required API permissions, and generated the API secret for that application. In ServiceNow, we configured the Default Application Registry using the client ID and secret from Azure. Then, we added the scopes to the default profile, created an OAuth credential using that profile, and obtained the token
docs.servicenow.com/bundle/washingtondc-integrate-applications/page/administer/integrationhub-store-spokes/task/setup-ms-intune.html
Thank you… We have an extra field to import lastsyncdatetime from Microsoft however we dont have that field available in the spoke. How do we achieve, is there any way???