Hi, It was a good explanation of the routing concept, however, I have a query, can a user see list of all assignments when he logs in which are there in multiple work queues? Assuming that the user has access to all the work queues and he has required skills as well. Is it possible from the "Use all work queue assignments in user's team" checkbox?
Great tutorial! I have a question: if user tries to access the case directly from WB instead of Get Next, he can work on it, right? In both cases, he has to have the WB listed in his operator ID record, correct?
Nice content. cleared many quarries. Thanks
Glad to hear that
@@Qtometa can you please make video on UI Page class
@@sushants149 I will try !!
Great explanation!
Hi, It was a good explanation of the routing concept, however, I have a query, can a user see list of all assignments when he logs in which are there in multiple work queues? Assuming that the user has access to all the work queues and he has required skills as well. Is it possible from the "Use all work queue assignments in user's team" checkbox?
To access the cases, you need to add work queues on the dashboard.
Great explanation ..how to add more criteria in listviwes along with urgency
You can add more however try to avoid customizing list view.
Great tutorial! I have a question: if user tries to access the case directly from WB instead of Get Next, he can work on it, right? In both cases, he has to have the WB listed in his operator ID record, correct?
Not exactly, if user can access case through search or dev portal and if he meets the required skills, He may be able to work.
Hi sir . Where we add skill to the assignments
On the assignment shape…