Genesys Cloud CX Training | Complete Beginner’s Guide to Genesys Customer Experience Platform

"Welcome to our Genesys Cloud CX Training! 🎥 In this video, we provide a complete beginner’s guide to the Genesys Customer Experience (CX) platform. If you’re new to Genesys or looking to expand your skills, this video covers everything you need to get started, including:
✅ What is Genesys Cloud CX?
✅ Key features of the Genesys platform
✅ Understanding its powerful Omni-Channel capabilities
✅ Real-time analytics and reporting features
✅ Integrations and customization options
Genesys Cloud CX is a leading cloud-based contact center solution designed to enhance customer experiences across all communication channels. From call routing and management to advanced integrations, we’ll walk you through the essentials to help you master this platform.
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