US network news media has to invent these new gimmick terms rather than doing straight to the point journalism. I can't stand all these hyping terms like "breaking down for us", "unpacking it down for us", "abundance of caution", "high rate of speed" (speed is a rate), "perfect storm", and now "reservation ghosting", when this is just no-show for your appointment, Nasty people ruining it for everyone with this rise in no-show, and increase the costs of doing business just like shoplifting.
I no longer eat at restaurants. The prices are outrageous, the food is cheap and mediocre, and service, what service. I'm not paying your bills. No ticket, no laundry.
Have you seen the lawsuits in open court where massive corporations like Mcdonalds, their beef suppliers, and grocery monopolies like Kroger, admit to price gouging customers and blaming inflation, knowing they will fall for that excuse, despite record shareholder profits for those same companies? Corporate greed and no accountability is the reason prices are outrageous
Put a time limit on. If the party is more than 15 minutes late, they lose the table, give it to people who didn't make reservations, if your restaurant is that busy, then you will have no problem filling the "no shows" tables.
They anticipate walk in customers but if there’s an influx of reservations they will have more food to accommodate and for only 5 of 20 reservations shows up it really does affect since food is usually prepped for the day of. They should just charge a cancellation fee
when you're restaurant becomes known for being too popular or exclusive that you must reserve people just don't bother, especially in the city. why wait 50 minutes for the chance to get a seat when the restaurant down the road has the possibility of satisfying you 80% or more?
@brt5273 they estimate already how many walk ins they should have when they order food. But if they get 50 more reservations than they’d normally do, they’d order and prep more food, and if half of them cancel what’s gonna happen to the food? In an ideal world they’d donate it but we all know that’s not gonna happen.
Where I live, admittedly not anywhere near NYC, a lot of great restaurants don't do reservations at all. It's walk in only, and you have to have your whole party there. Can't just send one person to put in the name. I'm not sure what makes this system work, but it does.
Doesn't make sense. if a restaurant is so busy it NEEDS reservations (ESPECIALLY weeks in advance, etc.,) then there should be a walk-in demand as well. Simply cancel reservations if the people are late and let walk-ins come eat inside.
They need to have more websites for last minute reservations. There are a lot of people who would gladly make a last minute booking if they knew a space was available on short notice
@@Cucumberflavoredmustard why go on dates? Your on a date with a stranger that just wants free food and to waste your time. Not even a traditional mating practice, which explains why it is awkward.
When I am serving a reservation for a party or 8 or more is in my section, that table is held for at least 30 minutes prior and we wait for 15 minutes after. That is more than half of my section and often extra staff are specifically put on for reservations. When I drive 45 minutes for work, set up, wait for my big party to arrive, for them to no show, is over half my income for the day. What sucks is these past couple years, I’d say it is a good 1 out of 3 reservations that don’t show. I think a small deposit would be nice to make especially if at least a portion went to the server not being able to flip tables.
When I waited tables, those extra workers required extra tip out. A lot of people dont know what its like to have half your section consumed by one group. I used to wait tables at once place where people like to have business meetings. Some were respectful and mindful of not taking too long, but plenty of groups sat there my entire shift, only ordering coffee and rolls and maybe a salad or two. Still had the same amount of side work to do too. Didnt have as much silverware to roll, but the other chores were still there. We only did reservations for LARGE groups. Groups so big that it would take 2 servers for it, but yeah, I do feel your pain. What adds to it is that 8 more is usually automatic gratuity where I have worked.....so I would feel like a guaranteed big pay shift got taken from me by that.
We have a local place that dropped reservations pre covid and it's first come first serve. Only open between 6pm to 9pm, show up too late, no table for you.
It’s the customers fault we go broke. Offer good service and reasonable prices and people will show up for good food.*. * Good food not available in NYC.
Don’t show up in 15 minutes you’re marked no show. 4 of those within a year and you’re banned permanently from reservations and can only dine as a walk in. End of story. Stop coddling diners.
Humanity has been overly successful in making something complicated. Greed and selfishness rampant. I choose wisely when dining out, but mostly prefer to eat at home. Service, prices, quality of food, rude customers and rude employees, people with loud misbehaving children and pets.... just some of the major reasons why dining out is a hassle.
@adrijackson9429 Agree, restaurants are not for unruly people of any age. Giving yourself a treat should not be a turn-off. Stick with familiar places you know and be selective.
It sounds like that episode of I Love Lucy when Lucy, Ethel and Fred would show up at the club in different disguises then cancel when they found out Ricky was no longer working there. They made phone calls too to book up the club .
"It can cost you 10-15 percent of the bottom line" based on what evidence??? If you're busy enough to need reservations then you have an immediate fill for that no show, if you're not that busy and you have empty tables then it's not cutting into anything. That said, I absolutely have no problem with requiring a deposit for reservations. Just be honest about ypur actual reason, which is to lock people into spending at your restaurant.
Don't set aside the majority of your tables for reservations. This is for the most part, on the owner. If you have a very moderate amount of tables set to be reserved, cancellations can easily be filled by guests who are waiting to be seated. Also, owners/managers should confirm the reservation 24 hours prior. If they don't hear a response 2 hours prior to the reservation, cancel it.
Why is it even an issue though? If you book a reservation and intend to actually honor it, the deposit is going toward your bill. I don't see an issue with it, but enjoy your home cuisine🤷♂️
I live in downtown Philly, it is too damn expensive to be a no show at popular spots. And if a place doesn’t take a reservation, it’s because the wait time is short to non existent. I get trying to not deter customers by having no show fees but also those customers don’t care anyway if they aren’t even showing up to a reservation they made.
Food prices in general supermarkets have come down. These guys are buying and mass quantities for the restaurants they’re getting deals. They have to lower the prices. It’s stupid. It’s bad business.
I think he's trying to be funny. Like how all cats are missing from area of Chinese restaurants in the Bronx. They don't use cat anymore there. Plus you can't make steak from the cat
It has more to do with reservation resale. Same reason many retailers have had to restrict return policies. Resellers are trash and keep wrecking everything, they should be publicly shamed and banned.
These restaurants are just being greedy. I dont feel bad, and most the time these places try to remain elusive and hard to book to generate hype and justify their ridiculous prices. Well now it's backfiring.
This is the cost of doing business. Add 5% to the price and that's the best you can do. You can't force someone to patronize your business whether they initiated the call or not.
Is it normal for the people with reservations to still have to wait. At any rate, consumers spend with their wallets. That many people cant all be bad apples. Something is going on with the place for people to be so up in the air about it.
"Reservation scalping is supposed to be illegal, but the Governor still hasn't signed the bill into law...". Then no, it's not supposed to be illegal. Things that haven't been signed into law, ain't against the law. Derp.
Deposit doesn’t mean increasing prices. You just charges them in advance what the average customer is charged, maybe a little less. You keep your cost basis somewhat intact. And if they show up it doesn’t penalize them in any way. Bars have 2 drink minimums. This is kinda like that.
Ask for credit card info upon reservation. If you don’t show, you get charged $100 or whatever price the resto thinks is fair but the amount should be mentioned to customer before the reservation is made and card info given and there should be verbal or text message confirmation.
Do what Japan does. Hot, in demand restaurants require a credit card to reserve, no deposit and no fees. If you cancel day of, they charge X amount. If you cancel the day before, it's 50% of X amount. Non-busy restaurants don't need to do this since they always have seats available.
A comment was made about a deposit to reserve a table being a "fee". No, it is not a fee as it will be applied to order. It will not cost you anything extra. Though, if you fail to cancel properly, then you lose that deposit. Too bad, so sad, (for the patron). The restaurant owner can easily figure it out by averaging the orders ($) per person. Then calculate 15%-20% x # of people coming at that reservation. So, if the average restaurant transaction is $75 per seat (dinner time), and the restaurant chooses to go with 15%, then, $11.25 deposit x the number of guests the patron is reserving for. This a booking of a table for 4 = $45 deposit that will be taken off the total bill after they had their meal at the restaurant. That will reduce the loss for no-shows and the table is freed up for the walk-ins and the restaurant still revenue for that table.
Take a credit charge for reservations then. Some restaurants already do this and it makes sense. If you don't cancel before the 24 hours you have that reservation for, you get charged.
I think restaurants (and other businesses) should charge for a reservation. That way money isn't lost from turning down customers. Or just not take reservations.
We all have things that come up (illness, work, weather) that causes one to miss a reservation BUT it takes you two minutes to call and cancel. Restaurants are already hurting , due to economy, people skipping out on the bill, etc,. If a party calls in for a table to seat 20-30 people, that owner, hires more staff and orders more supply, so if that large party does not show, he has to pay those workers and left with all that food, where some spoil. Let's be more responsible.
I’m seeing a solution is a credit card deposit for a reservation. My thing I think the dating scene is partially to blame. Date is a no-show( late rain check & even a fake excuse to get out of the date)and the paying party doesn’ to played with their time be wasted. Also there is trend of restaurants making fake dating profile and matching and telling their dates to meet them there, just for them not to show. Then the waiting just pays for food cuz, it’s there.
Chefs prepare for the service based on how many are on the books. When they don't show up, they are actually costing the place money. The host/maître d should keep track of the no-shows and blacklist them.
If nobody shows up for the reservation, they can just offer the table to other walk-in customers? They can still make profit unless the real problem is nobody is interested in dining out anymore.
@Lorenzo-wl5xt like the lazy people who order McDonald's from Uber eats. I'm boycotting them for that reason. I have to wait longer due to Uber delivery orders.
Not really if it deters patrons from actually wanting to go there. They’ll just go somewhere else that doesn’t charge them. Everyone else shouldn’t have to pay for other people’s actions.
Who remembers when you could have twenty pizzas delivered to your neighbors as a prank because they were retired and the grump of a husband would yell at us kids for being kids? The 90’s
Most ghosting incidents are the competition trying to torpedo a successful business . Should restaurants start charging for reservations so customers have some skin in the game ?
I really would love to feel sorry for them but I just can’t. A reservation is more like a suggestion on what time to show up to wait. Customer service is a joke, food quality is iffy at best and prices just keep going up.
How can a restaurateur set up a PoS system that suggests a 50% profit for their employee, who does one narrow component of the operation, when he or she is lucky to make 10% profit?
This story was brought to you by the restaurant industry and their investors who desperately want you to come back to their restaurants to buy overprice food that came out of the microwave
In Spain you pay like 5-10euros for missing your reservation..they function on reservation..am used to walking into a restaurant but not during my Spain visit....adviced to reserve first..
Paying a fee is stupid. Have more open tables and less reservations. Especially if you already know 10-15 percent is going to cancel. Things come up and people can't make. But knowing NYC they were probably killed on way to getting ripped off for 90 dollars 4oz steak
And if you raise the prices for the customers you do have maybe they'll stop coming too. But please in NYC can be so stupid. They'll wait 2 hours for a 60 dollar steak that must go through some shrunken procedure in the kitchen
to be honest eating out has become too expensive. in the other hand if you go for a "cheaper place" to eat you at lease gonna expend $40 to $60 dollar for a meal that cost 4 years ago $20 or $30 , i can imagine those restaurants in the UWS or any location in manhattan
Tough to feel sorry for these places, especially considering the no-show of customer service and the insane prices that they now charge. Ever since Covid, which many places STILL try to use as an excuse for price gouging and limited staffing.
The term “ghosting” is kind of stupid. Ghosting is aimed at being personal. Just call it what it is: a no-show.
Language tends to change and evolve with the times and people
A no show does hurt them personally
US network news media has to invent these new gimmick terms rather than doing straight to the point journalism. I can't stand all these hyping terms like "breaking down for us", "unpacking it down for us", "abundance of caution", "high rate of speed" (speed is a rate), "perfect storm", and now "reservation ghosting", when this is just no-show for your appointment,
Nasty people ruining it for everyone with this rise in no-show, and increase the costs of doing business just like shoplifting.
@@RaindropsOnLichenSo does anything you probably disagree with. No room for debate. Its a peraonal attack every time.
It doesn't hurt them personally lmao. It hurts their business@@RaindropsOnLichen
"weve all done it" I have NEVER made a reservation and not show up without canceling it
Bambur, you are a model citizen and super human. Thank you for being you.
sure
Same here.
EXACTLY. This is so dumb to me lol.
I no longer eat at restaurants. The prices are outrageous, the food is cheap and mediocre, and service, what service.
I'm not paying your bills. No ticket, no laundry.
Have you seen the lawsuits in open court where massive corporations like Mcdonalds, their beef suppliers, and grocery monopolies like Kroger, admit to price gouging customers and blaming inflation, knowing they will fall for that excuse, despite record shareholder profits for those same companies? Corporate greed and no accountability is the reason prices are outrageous
I bet you'd be a treat to wait on.
You couldn’t not have said that any better
AMEN 🙏
Just order pick up cause dine in or order food delivery especially uber eats , Grubhub or DoorDash will charge you fees
Put a time limit on.
If the party is more than 15 minutes late, they lose the table, give it to people who didn't make reservations, if your restaurant is that busy, then you will have no problem filling the "no shows" tables.
Ummm thats the policy already at all major restaurants 🤦♂️
People suck
@@cedscorpio5657So if people don’t have to wait, then why make a reservation?
@@cedscorpio5657exactly lol
@@johnp139You seem confused, when did they say that people don’t have to wait?
Who can afford a meal out now ??
People with no kids
Trump
Biden
Kamala
Most New Yorkers have plenty of $$$ in their pockets.
Why is this even news worthy
Amen!
Who are you to decide what is newsworthy?
@@itachiuchiha-ce9rvright? Lol 😂
Because other people exist who care about things that you personally don’t. Imagine that 😂
Why are you watching?! Are news always supposed to be about death, destruction & politics? There's room for puff pieces. 🙄
Aren’t there any walk-in customers? Any good restaurant has a bunch of people waiting to get in. This makes no sense.
They anticipate walk in customers but if there’s an influx of reservations they will have more food to accommodate and for only 5 of 20 reservations shows up it really does affect since food is usually prepped for the day of. They should just charge a cancellation fee
when you're restaurant becomes known for being too popular or exclusive that you must reserve people just don't bother, especially in the city. why wait 50 minutes for the chance to get a seat when the restaurant down the road has the possibility of satisfying you 80% or more?
@@V21bh so you're going to turn away walk ins when you have empty tables because you didn't prep enough??? Who are you trying to kid?😂😂😂
@brt5273 they estimate already how many walk ins they should have when they order food. But if they get 50 more reservations than they’d normally do, they’d order and prep more food, and if half of them cancel what’s gonna happen to the food? In an ideal world they’d donate it but we all know that’s not gonna happen.
Where I live, admittedly not anywhere near NYC, a lot of great restaurants don't do reservations at all. It's walk in only, and you have to have your whole party there. Can't just send one person to put in the name. I'm not sure what makes this system work, but it does.
Doesn't make sense. if a restaurant is so busy it NEEDS reservations (ESPECIALLY weeks in advance, etc.,) then there should be a walk-in demand as well. Simply cancel reservations if the people are late and let walk-ins come eat inside.
They need to have more websites for last minute reservations. There are a lot of people who would gladly make a last minute booking if they knew a space was available on short notice
The restaurant should cancel reservations if the customer does not show up within the first 15 minutes of their reservation.
Same applies for dates. More than 15 minutes late without a call or text...it's not happening.
@@Cucumberflavoredmustard why go on dates? Your on a date with a stranger that just wants free food and to waste your time. Not even a traditional mating practice, which explains why it is awkward.
People are jerks. If I can't make it, I call and apologize for canceling and explain why.
Absolutely!!! Are BASIC MANNERS a thing of the past?? Sick.
I made a reservation online and showed up to be told the kitchen was closed. Works both ways. This is not newsworthy
When I am serving a reservation for a party or 8 or more is in my section, that table is held for at least 30 minutes prior and we wait for 15 minutes after. That is more than half of my section and often extra staff are specifically put on for reservations. When I drive 45 minutes for work, set up, wait for my big party to arrive, for them to no show, is over half my income for the day. What sucks is these past couple years, I’d say it is a good 1 out of 3 reservations that don’t show. I think a small deposit would be nice to make especially if at least a portion went to the server not being able to flip tables.
When I waited tables, those extra workers required extra tip out. A lot of people dont know what its like to have half your section consumed by one group. I used to wait tables at once place where people like to have business meetings. Some were respectful and mindful of not taking too long, but plenty of groups sat there my entire shift, only ordering coffee and rolls and maybe a salad or two.
Still had the same amount of side work to do too. Didnt have as much silverware to roll, but the other chores were still there.
We only did reservations for LARGE groups. Groups so big that it would take 2 servers for it, but yeah, I do feel your pain. What adds to it is that 8 more is usually automatic gratuity where I have worked.....so I would feel like a guaranteed big pay shift got taken from me by that.
Easy fix stop taking reservations first come first serve if you had a crowd out front waiting to get in more people would go believe it or not
We have a local place that dropped reservations pre covid and it's first come first serve. Only open between 6pm to 9pm, show up too late, no table for you.
It’s the customers fault we go broke. Offer good service and reasonable prices and people will show up for good food.*. * Good food not available in NYC.
just look at that local CEO yeeter...he has wealth, went to a McDonalds.
There are always people going to places without reservations to see if there is a free table
What can restaurants do? Lower your damn prices
Huh?? How about being an adult and calling to cancel!!!!???????? Geez.
@SF-my4uq the restaurant is there to serve me not the other way around
Did you vote to raise minimum wage?
Don’t show up in 15 minutes you’re marked no show. 4 of those within a year and you’re banned permanently from reservations and can only dine as a walk in. End of story. Stop coddling diners.
First world problems.
No normal person who lives in NYC gives a crap about these problems.
True. Hard to police that though unless you have a good system and long term staff.
oh shut up, the service in nyc sucks
@@Leon-nk8zdthen don’t reserve only to stand them up
Humanity has been overly successful in making something complicated. Greed and selfishness rampant. I choose wisely when dining out, but mostly prefer to eat at home. Service, prices, quality of food, rude customers and rude employees, people with loud misbehaving children and pets.... just some of the major reasons why dining out is a hassle.
@adrijackson9429 Agree, restaurants are not for unruly people of any age.
Giving yourself a treat should not be a turn-off.
Stick with familiar places you know and be selective.
Deleting open table now
A famous man once said (well, I am probably paraphrasing a little): oh, that place? Yeah, nobody goes there, it's too crowded.
It sounds like that episode of I Love Lucy when Lucy, Ethel and Fred would show up at the club in different disguises then cancel when they found out Ricky was no longer working there. They made phone calls too to book up the club .
I thought the same thing. When Ricky asks for a raise, Gale Gordon fires him.
"It can cost you 10-15 percent of the bottom line" based on what evidence??? If you're busy enough to need reservations then you have an immediate fill for that no show, if you're not that busy and you have empty tables then it's not cutting into anything. That said, I absolutely have no problem with requiring a deposit for reservations. Just be honest about ypur actual reason, which is to lock people into spending at your restaurant.
well said.
Don't set aside the majority of your tables for reservations. This is for the most part, on the owner. If you have a very moderate amount of tables set to be reserved, cancellations can easily be filled by guests who are waiting to be seated. Also, owners/managers should confirm the reservation 24 hours prior. If they don't hear a response 2 hours prior to the reservation, cancel it.
Not going to a restaurant if I need to pay in advance especially if it's a smaller party. I have food in my house.
Open tables charges fees for many restaurants already
@DZtoUSA I don't usually book through Open Table. The last time I did a few months ago I didn't pay a fee.
Why is it even an issue though? If you book a reservation and intend to actually honor it, the deposit is going toward your bill. I don't see an issue with it, but enjoy your home cuisine🤷♂️
@@brt5273 Things happen where you don't intentionally miss your reservation. I'd rather walk in or just eat at home.
@ they put a fee on certain restaurants not all
Why this is a news just fill it up with the other walk ins?
Hypocrisy abounds in this story.
I live in downtown Philly, it is too damn expensive to be a no show at popular spots. And if a place doesn’t take a reservation, it’s because the wait time is short to non existent. I get trying to not deter customers by having no show fees but also those customers don’t care anyway if they aren’t even showing up to a reservation they made.
Food prices in general supermarkets have come down. These guys are buying and mass quantities for the restaurants they’re getting deals. They have to lower the prices. It’s stupid. It’s bad business.
I have to say there are many restaurants that take reservations and when you arrive you spend an hour at the bar waiting for your table.
You getting your meat from a local place in the bronx? My boi, that is not cow meat you are getting
The Bronx is the largest wholesale food market in the country
Hunts point
@@joevecchio4687 dudes name is Samir, he might just be ignorant
@@fizzyfee12 Samir isn’t too smart
Only the stolen meat is coming from the Bronx. Not the customers 😂
I think he's trying to be funny. Like how all cats are missing from area of Chinese restaurants in the Bronx. They don't use cat anymore there. Plus you can't make steak from the cat
If you make a reservation, keep it. If you cannot keep it, cancel it. It’s all mostly done electronically. There really is no excuse.
It has more to do with reservation resale. Same reason many retailers have had to restrict return policies. Resellers are trash and keep wrecking everything, they should be publicly shamed and banned.
Require a CC to make a reservation. Don't charge a fee up front, but charge a $25/person cancellation fee if the party doesn't show up.
Inflation at 23% over 5 years is a problem. Reservation scalpers? Only in NYC.
Stay home. You can do it better and save a whole lot of money ❤❤
These restaurants are just being greedy. I dont feel bad, and most the time these places try to remain elusive and hard to book to generate hype and justify their ridiculous prices. Well now it's backfiring.
NAH, the rule of thumb should be if you or your party aren't there 15 minutes after the reservation, then it expires and the table is free to use.
This is the cost of doing business. Add 5% to the price and that's the best you can do. You can't force someone to patronize your business whether they initiated the call or not.
I worked at a diner that did not take reservations below 6 people, and there was a $50 deposit. No reasons for NYC restaurants not to do that.
If a venue is extremely popular, couldn't it to operate on a first-come, first-served basis alone and not accept reservations?
Is it normal for the people with reservations to still have to wait. At any rate, consumers spend with their wallets. That many people cant all be bad apples. Something is going on with the place for people to be so up in the air about it.
"Reservation scalping is supposed to be illegal, but the Governor still hasn't signed the bill into law...". Then no, it's not supposed to be illegal. Things that haven't been signed into law, ain't against the law. Derp.
Deposit doesn’t mean increasing prices.
You just charges them in advance what the average customer is charged, maybe a little less.
You keep your cost basis somewhat intact. And if they show up it doesn’t penalize them in any way.
Bars have 2 drink minimums. This is kinda like that.
Ask for credit card info upon reservation. If you don’t show, you get charged $100 or whatever price the resto thinks is fair but the amount should be mentioned to customer before the reservation is made and card info given and there should be verbal or text message confirmation.
Very rude. Make them leave a deposit 💰
Open table already charges fees for no shows for years now
Ask for a credit card with the reservation and charge a fee for no shows
Very simple, No reservations, First come First served.
There should be a charge for the reservation paid towards the bill when they show up. No shows should be charged.
Get rid of reservations.
The only way to avoid this for the restaurant is to require a credit card number, and add a charge for no shows.
Do what Japan does. Hot, in demand restaurants require a credit card to reserve, no deposit and no fees. If you cancel day of, they charge X amount. If you cancel the day before, it's 50% of X amount. Non-busy restaurants don't need to do this since they always have seats available.
A comment was made about a deposit to reserve a table being a "fee". No, it is not a fee as it will be applied to order. It will not cost you anything extra. Though, if you fail to cancel properly, then you lose that deposit. Too bad, so sad, (for the patron). The restaurant owner can easily figure it out by averaging the orders ($) per person. Then calculate 15%-20% x # of people coming at that reservation. So, if the average restaurant transaction is $75 per seat (dinner time), and the restaurant chooses to go with 15%, then, $11.25 deposit x the number of guests the patron is reserving for. This a booking of a table for 4 = $45 deposit that will be taken off the total bill after they had their meal at the restaurant. That will reduce the loss for no-shows and the table is freed up for the walk-ins and the restaurant still revenue for that table.
Take a credit charge for reservations then. Some restaurants already do this and it makes sense. If you don't cancel before the 24 hours you have that reservation for, you get charged.
I think restaurants (and other businesses) should charge for a reservation. That way money isn't lost from turning down customers. Or just not take reservations.
We all have things that come up (illness, work, weather) that causes one to miss a reservation BUT it takes you two minutes to call and cancel. Restaurants are already hurting , due to economy, people skipping out on the bill, etc,. If a party calls in for a table to seat 20-30 people, that owner, hires more staff and orders more supply, so if that large party does not show, he has to pay those workers and left with all that food, where some spoil. Let's be more responsible.
Set a time limit and give the table to an in store customer if the time expires. Simple.
I’m seeing a solution is a credit card deposit for a reservation. My thing I think the dating scene is partially to blame. Date is a no-show( late rain check & even a fake excuse to get out of the date)and the paying party doesn’ to played with their time be wasted. Also there is trend of restaurants making fake dating profile and matching and telling their dates to meet them there, just for them not to show. Then the waiting just pays for food cuz, it’s there.
Chefs prepare for the service based on how many are on the books. When they don't show up, they are actually costing the place money. The host/maître d should keep track of the no-shows and blacklist them.
I’m sure they have no show fees. If not it’s their fault. Not even news worthy
Don’t most reservations charge an amount ?
If nobody shows up for the reservation, they can just offer the table to other walk-in customers? They can still make profit unless the real problem is nobody is interested in dining out anymore.
What ever happened to courtesy?
C0nvid19 happened
@Lorenzo-wl5xt like the lazy people who order McDonald's from Uber eats. I'm boycotting them for that reason. I have to wait longer due to Uber delivery orders.
@@okigi-wo5zm 🤣
Charge a reservation fee of $10. Problem solved!
Not really if it deters patrons from actually wanting to go there. They’ll just go somewhere else that doesn’t charge them. Everyone else shouldn’t have to pay for other people’s actions.
So sick of restaurants acting like divas since covid
This isn't newsworthy. Don't take reservations Skippy. Duh.
A lot of people can't decide on what they want to eat, so they reserve at a few places and then "no-show" at the ones they decide not to go to
What a farce. Because what you'll starve if you don't need in some crap restaurant
In parking industry, parking companies sale/rent parking spaces in advance for special events. Restaurants can do the same for their tables.
this is exactly why restaurants charge a no show fee if you dont cancel 24 hours in advance
Do it like the healthcare industry/doctors...just keep booking no matter what.
Who remembers when you could have twenty pizzas delivered to your neighbors as a prank because they were retired and the grump of a husband would yell at us kids for being kids? The 90’s
No sympathy for those price gougers
I see nothing wrong with a restaurant charging a deposit and keeping it if the customer ghosts.
Most ghosting incidents are the competition trying to torpedo a successful business . Should restaurants start charging for reservations so customers have some skin in the game ?
Fees to make a reservation? No thank you. Seams, the restaurant is just upset at the empty space.
Deny reservations to customers who ghosted the restaurant. "No Soup For You!"
Most businesses have some level of risk. Restaurants are notoriously risky. Suck it up or shut it down.
I really would love to feel sorry for them but I just can’t. A reservation is more like a suggestion on what time to show up to wait. Customer service is a joke, food quality is iffy at best and prices just keep going up.
dont talk online reservations idiots. and they wont ghost.
yeah don't talk online
agreed,don't talk.
ever
$20 cancellation fee and problem will be solved!
colonizer
Best burger?
Doubt it
There are always walk ins to take care of if the place is so hot.
Why not charge for a no show like so many restaurants do now
This industry is not making sense. Making margin profits means most earnings go to the operation costs. What is the point?
How can a restaurateur set up a PoS system that suggests a 50% profit for their employee, who does one narrow component of the operation, when he or she is lucky to make 10% profit?
Almost every place that takes reservations does so through an app, and apps can penalize no shows - the issue will work itself out.
Require people to secure reservations with a credit card. If they don’t show up then charge their card.
This story was brought to you by the restaurant industry and their investors who desperately want you to come back to their restaurants to buy overprice food that came out of the microwave
why take reservations then.. walk ins only. The people standing at the door are the real customers
In Spain you pay like 5-10euros for missing your reservation..they function on reservation..am used to walking into a restaurant but not during my Spain visit....adviced to reserve first..
I know some Toronto restaurants put a hold on your credit card when you book a reservation.
it's a business risk. every business has it's own risks to deal with. so deal with it.
Slow news day
You can overbook and encourage walk-ins to combat this problem.
Just call or text them to confirm the reservation the day before or the day of
Paying a fee is stupid. Have more open tables and less reservations. Especially if you already know 10-15 percent is going to cancel. Things come up and people can't make. But knowing NYC they were probably killed on way to getting ripped off for 90 dollars 4oz steak
And if you raise the prices for the customers you do have maybe they'll stop coming too. But please in NYC can be so stupid. They'll wait 2 hours for a 60 dollar steak that must go through some shrunken procedure in the kitchen
I've never been anywhere nice enough to need a reservation.🙄
to be honest eating out has become too expensive. in the other hand if you go for a "cheaper place" to eat you at lease gonna expend $40 to $60 dollar for a meal that cost 4 years ago $20 or $30 , i can imagine those restaurants in the UWS or any location in manhattan
Tough to feel sorry for these places, especially considering the no-show of customer service and the insane prices that they now charge. Ever since Covid, which many places STILL try to use as an excuse for price gouging and limited staffing.