Thanks for your information, I have the same issue with my 4-year old v10 starting last month. I deep cleaned the whole thing, changed the battery and the trigger, the result are the same. I just saw this version, OMG, that's related to the motor!! I have to buy a new one instead.
Thanks for the video Mr Chun. We bought one from Costco in January 2023 and it started doing this in the second month. Completely cleaned it but it still does it. Was hoping it was some micro switch somewhere like older models but sounds like its just cost cutting manufacturing? Hope Costco takes it back and gives us our $400 back because I refuse to replace a motor in a brand new product even if Dyson provided the motor under warranty. Looks like our Shark Duo with the long cord comes back into service....
We got our Dyson V15 7-8 Months ago and it started doing the same thing. We didn’t expect such poor engine results in such a short time and not to mention I kept it clean at its finest for such price ..
Guys, this is great info, thanks for sharing! I am having the same issue and it's driving me crazy! I am in Panama and there is no service center here, I will try a new motor once they are back in stock
I've got the same problem. I don't believe its the motor. If you cover the intake side with your hand ( so block off the air going in) it will run via a bypass valve. I haven't found the fix yet. Still trying
Any updates? The last time this happened to me I ended up changing the motor - it does come with a lot of electronics at the back so it could be a problem with any of those components in the PCB as well.
I figured it out guys, when you open up dyson to the point you see “motherboard” looking chip, there are 3 wires going to battery. There are 2 thick bottom ones and one with tiny white piece. If you don’t snap the little wire with white piece in place, you get the start/stop. I just did it and my dyson started working again.
th-cam.com/video/ELf0ud4nV6w/w-d-xo.html At 28:20 this guy shows how to connect that piece correctly. I originally did not do it correct and I had start/stop issue. After connecting correctly Dyson started working
@@CheeChun Dyson wanted to charge me £80 for a new body / cyclone. Considering these are approx £450 in the UK and it’s lasted less than 3 years, I complained to Dyson management. They offered to replace it FOC so well done to Dyson but seriously - I would expect a vacuum motor to last over a decade easily.
@@Slash1234678 you should be ok - under warranty. They would not help us as it was just under 3 years old and wanted £90 to replace the motor section. I emailed James Dyson (you can find his email easily enough) and complained. One of his Exec team phoned a few days later. New motor section supplied FOC. Result! It’s a poorly made product for one so expensive.
Expensive rubbish is the word. 500 euro spent and 2+ year passed. Just out of warranty and it does this. Seems Dyson is a really crap brand. I now switch back to Henry.
same problem here, I have tried to clean it out, but my vaccum could not works, only roar for 1 sec then shut down. Does warranty cover it?, mine won't last for 12 months, so disappointed!
Mine just started doing this yesterday. I purchased it in February 8th 2020 and now on March 15th 2023 it started doing this while vacuming the couch. Did anyone get a real fix for this?
@@nadinedesouza8496 my case was a clear motor case as I swapped battery too and it did not solve the issue. Hope yours work as that would be a cheaper solution.
Same issue with a V11. The four fixes I could find was 1. buy a refurbished motor that had a 6 month warranty and replace DIY for $170. 2. by a new body part for $399 3. Look at marketplace for. Second hand body part or complete stick for around $500 for equivalent V11. 4. Make contact with Dyson support services. It takes about a week of back & forth messaging ( I was getting about two sms replies from them each day) with them but if you persevere, you may be offered a reduced price or hopefully a free replacement body part, even though it’s outside of warranty. This issue is not uncommon / inherent common fault
Hi, i have the same issue for my v10.. so only way to solve this problem is to bring to dyson to change the motor? Is it worth changing the motor? How much does it cost to change m
From all the feedback that I got and through my personal experience.. Yes.. That's the only way. I am not sure the cost at your country. Should be around 30% of the system.
Hi there, I have send to the service center and the only solution they gave is to change the motor. I have tried all other methods before and it did not work. Trying new batteries and dismantled the whole assembly and it is still behaving the same way
@@nadinedesouza8496 hi, yes, I sent mine to the dyson service center and they replaced the faulty motor and it worked. They provided 1 year warranty for it and it is as good as new.
Hi Nat Ta, after changing for more than 4 years, it is still running fine. I think there are probably some batches of motors that are lower in quality.
@@CheeChun Thanks Chee for your info, I met the same issue after using ~4 years, and I am going to replace a motor like you did to resolve the problem. 😊
@@CheeChundid you managed to replace the motor and make it fixed? I heard there is also motherboard issue. It should be an easy fix if its motherboard.
I have the same issue with mine. I replaced a brand new filter and battery and the problem persists. I'm so frustrated with this vacuum. It's also no longer under warranty.
I have the same issue. Same V10. Dyson is just a bad design low quality product, I now switch back to Henry. It's WAYYYY better. Really not worth for my 500 euro spent on this crap.
i got the same issue..i found this video th-cam.com/video/0P7Znc7ZAho/w-d-xo.html and i suspect it related with the problem..the only things is..it is a different version of vacuum..
Thanks for your information, I have the same issue with my 4-year old v10 starting last month. I deep cleaned the whole thing, changed the battery and the trigger, the result are the same.
I just saw this version, OMG, that's related to the motor!! I have to buy a new one instead.
Thanks for the video Mr Chun. We bought one from Costco in January 2023 and it started doing this in the second month. Completely cleaned it but it still does it. Was hoping it was some micro switch somewhere like older models but sounds like its just cost cutting manufacturing?
Hope Costco takes it back and gives us our $400 back because I refuse to replace a motor in a brand new product even if Dyson provided the motor under warranty. Looks like our Shark Duo with the long cord comes back into service....
It is the quality of the he motor that is the problem. It seems there are a lot of defective ones out there.
We got our Dyson V15 7-8 Months ago and it started doing the same thing. We didn’t expect such poor engine results in such a short time and not to mention I kept it clean at its finest for such price ..
Guys, this is great info, thanks for sharing! I am having the same issue and it's driving me crazy! I am in Panama and there is no service center here, I will try a new motor once they are back in stock
I also have the same symptom after using the machine for over 5 years, it's time to replace the whole stuff
I've got the same problem. I don't believe its the motor. If you cover the intake side with your hand ( so block off the air going in) it will run via a bypass valve. I haven't found the fix yet. Still trying
Any updates? The last time this happened to me I ended up changing the motor - it does come with a lot of electronics at the back so it could be a problem with any of those components in the PCB as well.
Solution is buy a shark or henry hover, cant even push a shark round, i have to pull it backwards its that powerful
I figured it out guys, when you open up dyson to the point you see “motherboard” looking chip, there are 3 wires going to battery. There are 2 thick bottom ones and one with tiny white piece. If you don’t snap the little wire with white piece in place, you get the start/stop. I just did it and my dyson started working again.
Wow.
Thanks for the info. Hope this info helps in the future
th-cam.com/video/ELf0ud4nV6w/w-d-xo.html
At 28:20 this guy shows how to connect that piece correctly. I originally did not do it correct and I had start/stop issue. After connecting correctly Dyson started working
Can you share a photo on which part is the motherboard? Thanks
@@xw2008 I would but you can’t upload pics in comments
@@yevgeniykravchenko3617 how about sharing a link to a photo of it?
Ours is exactly the same. Out of warranty - it’s 3 years old. Expesive rubbish - you’d expect better than 3 years from such an expensive cleaner.
Sorry to hear that. The reliability of these motors are really questionable.
@@CheeChun Dyson wanted to charge me £80 for a new body / cyclone. Considering these are approx £450 in the UK and it’s lasted less than 3 years, I complained to Dyson management. They offered to replace it FOC so well done to Dyson but seriously - I would expect a vacuum motor to last over a decade easily.
@@TheRetroShed we've had ours not even 6 monthes and it won't even turn on, dyson sent us a new battery and it's not the battery. Ridiculous
@@Slash1234678 you should be ok - under warranty. They would not help us as it was just under 3 years old and wanted £90 to replace the motor section. I emailed James Dyson (you can find his email easily enough) and complained. One of his Exec team phoned a few days later. New motor section supplied FOC. Result! It’s a poorly made product for one so expensive.
Expensive rubbish is the word. 500 euro spent and 2+ year passed. Just out of warranty and it does this. Seems Dyson is a really crap brand. I now switch back to Henry.
same problem here, I have tried to clean it out, but my vaccum could not works, only roar for 1 sec then shut down. Does warranty cover it?, mine won't last for 12 months, so disappointed!
had mine for just over a year and its doing this
Mine is the same, even worse. Sounded like cranking up car with flat battery the motor wont even spin
Mine just started doing this yesterday. I purchased it in February 8th 2020 and now on March 15th 2023 it started doing this while vacuming the couch. Did anyone get a real fix for this?
Unfortunately, most of the folks tried and unable to apply any easy fix. The only way is to change the motor.
@@CheeChun I was told that I had a faulty battery, so I bought one and awaiting it's arrival. Where did you get the motor?
@@nadinedesouza8496 my case was a clear motor case as I swapped battery too and it did not solve the issue. Hope yours work as that would be a cheaper solution.
Same issue with a V11. The four fixes I could find was
1. buy a refurbished motor that had a 6 month warranty and replace DIY for $170.
2. by a new body part for $399
3. Look at marketplace for. Second hand body part or complete stick for around $500 for equivalent V11.
4. Make contact with Dyson support services. It takes about a week of back & forth messaging ( I was getting about two sms replies from them each day) with them but if you persevere, you may be offered a reduced price or hopefully a free replacement body part, even though it’s outside of warranty.
This issue is not uncommon / inherent common fault
i have the same problem
Sorry to hear that. Please read the comments below and get the motor fixed.
v15 same issue
Nine won't stay running either. About 9 months old.
Sorry to hear that. Their motor seems to have some reliability issues.
Hi, i have the same issue for my v10.. so only way to solve this problem is to bring to dyson to change the motor? Is it worth changing the motor? How much does it cost to change m
From all the feedback that I got and through my personal experience.. Yes.. That's the only way. I am not sure the cost at your country. Should be around 30% of the system.
@@CheeChun thanks. No choice, I will contact Dyson to see what solution they can give me.
Hi, how do I send it
To dyson service center? What’s the process?
You just bring it to the dyson service centre of your country. Do call them up and they will definitely advise you.
I have the same failure. Right after warranty. Dyson is just a crap brand crap designed expensive piece
Same here; a week after two year warranty . Started same problem.
Unfortunately, this is quite a known problem as you can see the amount of posts here. Hopefully you can get a motor replacement soon.
My heap of shit doing the same just over 12 month old
Sorry to hear that.. Too bad their reliability is not good.
Hi, did u managed to find out and resolve the issue? Mine is having the same problem too
The problem is with the motor. Had to change it at the Dyson service center. Was not able to fix it.
Oh, I just got the same problem, anyone know how to fix it? Thank you.
Hi there, I have send to the service center and the only solution they gave is to change the motor. I have tried all other methods before and it did not work. Trying new batteries and dismantled the whole assembly and it is still behaving the same way
@@CheeChun Thank you. Maybe I have to buy a new one then.
@@CheeChun mine just started doing this last night. Did your new motor fix the problem? Where did you get the new motor?
@@nadinedesouza8496 hi, yes, I sent mine to the dyson service center and they replaced the faulty motor and it worked. They provided 1 year warranty for it and it is as good as new.
Just had this same problem a few day ago.
I guess it was almost 2 yrs after you've changed the motor, has the problem occurred again?
Hi Nat Ta, after changing for more than 4 years, it is still running fine. I think there are probably some batches of motors that are lower in quality.
@@CheeChun Thanks Chee for your info, I met the same issue after using ~4 years, and I am going to replace a motor like you did to resolve the problem. 😊
The video is old but someone may be helped. replace the power trigger. you can find videos how to replace the power trigger.
It is actually not the power trigger... We did check that. It was the motor and was replaced by Dyson. 😊. Works fine till today.
So it’s either motor or battery? Anyone with the answer to this question?
It is the motor. I swapped to a new battery and it still didn't work.
@@CheeChundid you managed to replace the motor and make it fixed? I heard there is also motherboard issue. It should be an easy fix if its motherboard.
@@fadzlyjb, hi I changed the motor. I send to dyson and it was not the board issue. I have been using it for more than 3 years now.
I have the same issue with mine. I replaced a brand new filter and battery and the problem persists. I'm so frustrated with this vacuum. It's also no longer under warranty.
I have the same issue. Same V10. Dyson is just a bad design low quality product, I now switch back to Henry. It's WAYYYY better. Really not worth for my 500 euro spent on this crap.
They have used low quality in V10
@@harittrehan6321 it only takes one time bad experience to create distrust. So no matter how good they will be, I don’t believe this brand.
hi bro, my dyson having a same issue now. any idea how to fix it? thanks
I had to change the motor per the recommendation by dyson. Hence I changed it and came with warranty
@@CheeChun hihi, thanks for the info. May i know how much was the motor cost you? and it come with 1 year warranty?
@@chinweieyu7289 hi there, It was around 700 if not mistaken. Not cheap but since it comes with 1 year warranty, it's like new purchase.
@@CheeChun okie!! thanks for the info bro!
i got the same issue..i found this video th-cam.com/video/0P7Znc7ZAho/w-d-xo.html and i suspect it related with the problem..the only things is..it is a different version of vacuum..