Hi friends, I contacted Support and they won’t send me a replacement lid at this time. They say it’s supposed to look like this. I’m still trying to get a replacement lid but wanted to update you! Don’t hesitate to reach out to your Consultant if you experience warmer issues. ❤
We just filmed a haul of our Sugar Chalet warmer and bars and our roof is just as wobbly as yours. Did you contact consultant support? I haven’t yet but am definitely thinking about it today! I agree these warmers aren’t cheap and shouldn’t have issues like this.
@@BrettBrad omg I love you guys hi! I contacted them, waiting to hear back. They wanted photos so I’ll update and pin the comment when they get back to me! ❤️
@ Thank you! I just contacted consultant support chat and they wanted pics as well so I sent pics in the chat. I ordered three warmers and two of them are wonky. They are sending me 2 replacement lids and sent me a prepaid shipping label to send back the two bad lids.
I got the sugar chalet warmer however mine isn’t here yet. I have seen the lids do that with some metal warmers when the dish isn’t in because the dish helps the lid hold it in place but never with the dish in! I hope mine doesn’t do that and I hope CS has enough to send you a replacement. I got an in/out club coming next week with the bars as well and I got a bunch of the frosting one. I like how you said fondant because my daughter’s birthday is next weekend and I can warm that on her birthday!
Made a one time club shipment today for whipped frosting, gingerbread hug, mint to be merry, cheery cherry & around the campfire. You have me so excited for the first two!
I purchased the Candy Christmas warmer a few years ago. It had the same glitter problem. I took it outside and sprayed it with a Varathane brand product. It was Varathane Professional in the clear finish satin. Robin H said she sprayed hers with hair spray. This is just a suggestion that may help.
Thanks for explaining what a party links & how it works. I have been with two different consultants & they never said anything about a party link to me & I could be saving money. I been hearing ppl talk about this & asked my consultant about it. She was ever vague about explaining it to me and how it works. I'm upset that I could have been saving money & know one said anything about this to me. 🙁. I been a customer for over a year.
I received sugar chalet yesterday and know exactly what you mean. I'm assuming they are all like that so I'm not going to bother exchanging. Plus I love it anyway :)
I love goody goody gumdrops- smells better warmed - I have never tried Cinnamon Bear - now I’ll have to try it. Irritated that I need to do an in/out club for these and we just can’t order them in a bundle and save. I would stock up if we could but now I will just get a couple. I wish they would stop making tin warmers honestly. Excited for the December warmer of the month- they do the ceramic warmers so well ❤ love your channel and the way you described fragrances. Thanks for your reviews 🥰
How is the ginger scent in Gingerbread House compared to Gingerbread Cookie Crunch? Like you, I'm looking for a stronger wax scent throw in tje Gingerbread arena.
@@nadinesalinas526 good question! Ginger cookie crunch has no gingerbread in it at all to me. It’s a rich vanilla cookie with almost no spice. Gingerbread Hugs is the most realistic gingerbread cookie scent I’ve smelled so far!
Hi friends, I contacted Support and they won’t send me a replacement lid at this time. They say it’s supposed to look like this. I’m still trying to get a replacement lid but wanted to update you! Don’t hesitate to reach out to your Consultant if you experience warmer issues. ❤
We just filmed a haul of our Sugar Chalet warmer and bars and our roof is just as wobbly as yours. Did you contact consultant support? I haven’t yet but am definitely thinking about it today! I agree these warmers aren’t cheap and shouldn’t have issues like this.
@@BrettBrad omg I love you guys hi! I contacted them, waiting to hear back. They wanted photos so I’ll update and pin the comment when they get back to me! ❤️
@ Thank you! I just contacted consultant support chat and they wanted pics as well so I sent pics in the chat. I ordered three warmers and two of them are wonky. They are sending me 2 replacement lids and sent me a prepaid shipping label to send back the two bad lids.
@@BrettBradthey refuse to send me a new lid, how strange! 🤔 doesn’t seem right to me so I’ll keep trying.
@@lisapgardner Oh wow that’s not right! Yes I’d keep trying!
I got the sugar chalet warmer however mine isn’t here yet. I have seen the lids do that with some metal warmers when the dish isn’t in because the dish helps the lid hold it in place but never with the dish in! I hope mine doesn’t do that and I hope CS has enough to send you a replacement. I got an in/out club coming next week with the bars as well and I got a bunch of the frosting one. I like how you said fondant because my daughter’s birthday is next weekend and I can warm that on her birthday!
i love the metal warmers but agree they don't sit right
With my sugar chalet it less wobly when I turned the dish around. I dont know why it helped but it did help some.
@@janemorton7179 I’ll try that thank you! 😊
Ooooh I can't wait for my order to come in!!!! Tysm for reviewing so fast!!
@@LeticiaWorboys thank you for watching ❤️ I was surprised how fast mine shipped!
Made a one time club shipment today for whipped frosting, gingerbread hug, mint to be merry, cheery cherry & around the campfire. You have me so excited for the first two!
@@Jessicakaylin that’s going to be a yummy club haul!😍
I purchased the Candy Christmas warmer a few years ago. It had the same glitter problem. I took it outside and sprayed it with a Varathane brand product. It was Varathane Professional in the clear finish satin. Robin H said she sprayed hers with hair spray. This is just a suggestion that may help.
@@janetcrandall3816 great idea!!
Thanks for explaining what a party links & how it works. I have been with two different consultants & they never said anything about a party link to me & I could be saving money. I been hearing ppl talk about this & asked my consultant about it. She was ever vague about explaining it to me and how it works. I'm upset that I could have been saving money & know one said anything about this to me. 🙁. I been a customer for over a year.
@@krmievans glad I could help! If you ever have any questions or need assistance I’m always here 🥰
I received sugar chalet yesterday and know exactly what you mean. I'm assuming they are all like that so I'm not going to bother exchanging. Plus I love it anyway :)
I love goody goody gumdrops- smells better warmed - I have never tried Cinnamon Bear - now I’ll have to try it. Irritated that I need to do an in/out club for these and we just can’t order them in a bundle and save. I would stock up if we could but now I will just get a couple. I wish they would stop making tin warmers honestly. Excited for the December warmer of the month- they do the ceramic warmers so well ❤ love your channel and the way you described fragrances. Thanks for your reviews 🥰
@@Lifesagifteveryday The December warmer looks beautiful, simply and classy! I have high hopes for goody gumdrops!! Thank you for watching ❤️❤️
I love hot tamales. I can't wait to smell the bars
Water down the soap and use a foaming dispenser. Less waste and it makes them much cheaper.
@@kadamowicz68 great idea!
hey if u are a club subscriber, look at the club exclusives, candy cane butter cream frag flower is avail!!!
My festive fir warmer is a bit like that. I was lazy and didn’t contact my consultant. 😢 It drives me nuts.
i have a church, the top on it is worse than the you have.... i think we need to contact them.. God knows we pay good for them~~~
@@jodywatts2103 oh noo! Hopefully they can help.
How is the ginger scent in Gingerbread House compared to Gingerbread Cookie Crunch? Like you, I'm looking for a stronger wax scent throw in tje Gingerbread arena.
@@nadinesalinas526 good question! Ginger cookie crunch has no gingerbread in it at all to me. It’s a rich vanilla cookie with almost no spice. Gingerbread Hugs is the most realistic gingerbread cookie scent I’ve smelled so far!
Did you contact support yet? I am just wondering what they said.
TFS 🎉🎉 lovely goodies ❤
Shakey rooftop on any house is unacceptable 😮😮
top dollar for luxury items 🤔🤔??
@@wendybaryl6867 ugh I know 😩
when you reach out to customer service about the warmer lid will you follow up and let us know the response?
@@suzannebunten7385 Of course! 🫡
I have the sugar chalet and my top wobbles as well, ugh. I'm super bumped at this cheap quality. Not satisfied at all. 😢
@@kimloeffelholz2951 I know, it’s very pretty though!
@@kimloeffelholz2951 I know, it’s very pretty though!
The top of my sugar chalet warmer is just as bad as yours. So disappointing.