The Zoom Contact Center: 2 Years On

Zoom entered the CCaaS space two years ago, and has since gained significant momentum in the market.
Recognizing this, we got in touch with Brandon Knight, Global Head of Zoom Customer Experience Channel & Ecosystem, to record this discussion.
In doing so, we considered Zoom's contact center journey so far and where it's heading, discussing:
The Zoom Contact Center's cloud-native foundation
Its differentiative CCaaS innovations
Zoom's burgeoning CCaaS partner base
The growth of Zoom's CCaaS customer base
Its goals in the enterprise
Where will the Zoom Contact Center be two years from now?
For a visual tour of the Zoom Contact Center, visit: guidedtours.zo....
Hosted by Charlie Mitchell, Senior Editor of CX Today News - Customer Experience Technology News #zoom #contactcenter #ccaas
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