I was able to fix my trimmer following this simple video, had to take it apart and 'un-bind' the gear but it was really easy. Took less than 20 minutes but had to watch it a few times as I was trying to un-bind the gear. Thanks for taking time to make this video, would have never figured out how to repair it (saving me ~$140 to buy a new new trimmer).
I put off getting this fixed for too long, didn’t think to check YT until today- quick and simple fix banging on the ground…thank you for sharing this tip!
Thank you for taking the time to show this repair. I lost about 1 hr of time in trimming, but was lucky enough to find your video and I'm back in the yard doing my work.
A few taps on the end as shown in the first 30 seconds of this video did the trick for me. Big thumbs up for Alden... Thank you. Now I don't need to slice another extension cord using my old fallback trimmer next week. Audience; You can read further, but be forewarned that I'm just complaining about Greenworks lack of support. 🙂 I wish I would have found this video before spending 4 separate 30+ minute hold sessions, in vain, waiting for Greenworks "Support" to answer the phone, well within business hours. Seriously, why have a support line in the first place?... They tell you the whole time they have you on hold that they are going to answer, and they clearly have zero intention of ever answering... so the whole time you're on hold they're lying to you. So, fallback to the online "support", which is ridiculous... 2 and a half hours spent between hold-time and online support attempts, yet not a single suggestion as to how to remedy the problem, or so much as check on warranty status... ..... .... Seems they at least could have suggested what is shown in the first 30 seconds of this video,... that obviously was simple enough... So essentially, I just worked 25% of a Greenworks support agent's shift and received no compensation for it or benefit at all for it, undoubtedly because they have chosen to 'save money' by shifting to an exclusively online support model, mostly run by a non-sentient robot that is unlikely to ever be able to solve any issues. Might have to check out a different brand when the time comes.
i want to say thank u for making this video....for almost a yr my trimmer was down....and after watching this video u just saved me money from going out and buying a new one....i did just how u did by turning the gear and boom....it was back to working....i took actual channel lock pliers.....lol and turned it without using a wrench and i am happy now that i can finally trim these bushes down lol....thank u again for this video
Thank you. Great video. Easy repair....method 1. You can hear the gear click into place. I used a block of wood and jammed it down with a bit of force. Now it works. Good advice about watching the size of the limb to be cut. Additionally, watch the dead, dry limbs...they are often harder than a living limb.
Look for a bent tooth blade blocking the trim action before doing anything lol. I tapped mine, still jammed so was prepared to disassemble but decided to look at the teeth first. At the end was a bent blade. I secured the blades w a cloth/and wore a glove so I didn't get sliced and slowly, w vice grips to bent it back out of the way and it now works great be again.
Great video however, before taking apart the hedge trimmer, carefully inspect the blades to see if there are any nicks which have rolled over onto the blade and are preventing the blades from sliding back-and-forth over each other and lock up. If you find that to be the case, simply file down the nicked blade. That may solve your problem.
That turned out to be my problem, but it definitely wasn't obvious. Only after taking it apart and still having it move slightly like it did before did I notice a small nick in one of the blades. Just enough to catch and keep it from moving as it should. Thanks Alden for taking the time to provide this useful info!
Just had this problem and followed your steps and it worked like a champ! Went out and trimmed a couple of scrubs to make sure it worked correctly and no issues! Thank you very much for doing this instructional video!
Thank you so much. I logged in just to say thank you. All of the similar videos were not effective. You pinpointed the problem in less than a minute except I lightly tapped the first blades on the edge with a claw hammer. I noticed the blade position shifted so I fired it up and it worked. As the motor powered the blades I seen a tiny twig fly out. That small particle jammed the blades. The first solution was all I needed. Like and subscribe well earned.👍👍
Great video. Had to open the gear box and release gear per method 2. There's one more bushing that came out of gearbox. Wasn't sure which gear shaft it goes on, but put it on the smaller drive gear shaft.
Thanks for creating this video. Unfortunately I have had this problem over a half a dozen times. I’m currently on my third Greenworks hedge trimmer sent to me by Greenworks support. My warranty is now up, so your approach will come in handy.
Thanks so much, and your exactly right, I was trying to cut a limb to big for the cutter and it jammed up 😆😅🙄Great job. At least I was able to put new grease in it 🤗👍🤗
Hi I bought one in Australia, in here they sale as Victa not Greenworks. All their 40v units has been discontinued, I got my really cheap with another 4 tools as a bundle. I have no problem with other 4 tools, and they are really good. but this hedge trimmer....... I have the motor failure on me on the first 5 min of use. Both motor brush springs broken off in middle that I found a new 6vdc 775 type DC motor and swapped the brush unit with my 40v motor, it works for 20 minutes and got Jammed and had gear box out many times in few hours of use. I found the cause of the blade pop out from their spot was the retaining plate under the gear assembly, it was fastened by press into the gear. Turn it to otherside you can see 4 holes on the gear, there are two have a pin inside. Due to it was pressed in that got loosen everytime the blade pop out. To fix it forever. First put your blades in the right spot and free of turning then use a press to press the retaining plate in or vice if you don't have a press, Next weld the two pins with the gear from the holes, grind off the weld to make it flat. the hedge trimmer become a really capable tool now that I haven't had jam blades from this fix with some of good size cuts and with those blade angle design that I don't think it will got jammed by cutting thick sticks. Hope this method will help you to fix for all.
Another tip is to loosen the nuts and bolts holding the 2 blades together and then see if this unjams it - it worked with mine where your 2 methods unfortunately didn’t. Admittedly mine was the articulated pole trimmer.
Great vid, thx. The blades on my GW pole hedge trimmer are worn out. I’ve sharpened the moving/cutting parts but the anvils are badly worn and can’t be fixed, so the cutting action isn’t clean. Unfortunately, GW don’t seem to supply replacement blades. Are you aware of any other blades which would fit?
Something is seriously wrong with mine. Starts smoking when I try and use it. Need to return it but I bought it last year off Amazon and it sat for over a year on the box.
Sadly this product is a heap of crap. Used it twice. Jammed and cannot un jam. Not inclined to repeatedly take it to pieces. Garbage item. Never buy it.
I was able to fix my trimmer following this simple video, had to take it apart and 'un-bind' the gear but it was really easy. Took less than 20 minutes but had to watch it a few times as I was trying to un-bind the gear. Thanks for taking time to make this video, would have never figured out how to repair it (saving me ~$140 to buy a new new trimmer).
I put off getting this fixed for too long, didn’t think to check YT until today- quick and simple fix banging on the ground…thank you for sharing this tip!
Thank you for taking the time to show this repair. I lost about 1 hr of time in trimming, but was lucky enough to find your video and I'm back in the yard doing my work.
A few taps on the end as shown in the first 30 seconds of this video did the trick for me. Big thumbs up for Alden... Thank you. Now I don't need to slice another extension cord using my old fallback trimmer next week.
Audience; You can read further, but be forewarned that I'm just complaining about Greenworks lack of support. 🙂
I wish I would have found this video before spending 4 separate 30+ minute hold sessions, in vain, waiting for Greenworks "Support" to answer the phone, well within business hours. Seriously, why have a support line in the first place?... They tell you the whole time they have you on hold that they are going to answer, and they clearly have zero intention of ever answering... so the whole time you're on hold they're lying to you.
So, fallback to the online "support", which is ridiculous... 2 and a half hours spent between hold-time and online support attempts, yet not a single suggestion as to how to remedy the problem, or so much as check on warranty status... ..... .... Seems they at least could have suggested what is shown in the first 30 seconds of this video,... that obviously was simple enough...
So essentially, I just worked 25% of a Greenworks support agent's shift and received no compensation for it or benefit at all for it, undoubtedly because they have chosen to 'save money' by shifting to an exclusively online support model, mostly run by a non-sentient robot that is unlikely to ever be able to solve any issues.
Might have to check out a different brand when the time comes.
Tapping it lightly against a curb edge worked like a charm. Thank you!
i want to say thank u for making this video....for almost a yr my trimmer was down....and after watching this video u just saved me money from going out and buying a new one....i did just how u did by turning the gear and boom....it was back to working....i took actual channel lock pliers.....lol and turned it without using a wrench and i am happy now that i can finally trim these bushes down lol....thank u again for this video
Thank you. Great video. Easy repair....method 1. You can hear the gear click into place. I used a block of wood and jammed it down with a bit of force. Now it works. Good advice about watching the size of the limb to be cut. Additionally, watch the dead, dry limbs...they are often harder than a living limb.
Look for a bent tooth blade blocking the trim action before doing anything lol. I tapped mine, still jammed so was prepared to disassemble but decided to look at the teeth first. At the end was a bent blade. I secured the blades w a cloth/and wore a glove so I didn't get sliced and slowly, w vice grips to bent it back out of the way and it now works great be again.
Great video however, before taking apart the hedge trimmer, carefully inspect the blades to see if there are any nicks which have rolled over onto the blade and are preventing the blades from sliding back-and-forth over each other and lock up.
If you find that to be the case, simply file down the nicked blade. That may solve your problem.
Yeah, i found out this was the problem 99% of the time: metal is too soft and nicks and bends easy
That turned out to be my problem, but it definitely wasn't obvious. Only after taking it apart and still having it move slightly like it did before did I notice a small nick in one of the blades. Just enough to catch and keep it from moving as it should. Thanks Alden for taking the time to provide this useful info!
Just had this problem and followed your steps and it worked like a champ! Went out and trimmed a couple of scrubs to make sure it worked correctly and no issues! Thank you very much for doing this instructional video!
Thank you so much. I logged in just to say thank you. All of the similar videos were not effective. You pinpointed the problem in less than a minute except I lightly tapped the first blades on the edge with a claw hammer. I noticed the blade position shifted so I fired it up and it worked. As the motor powered the blades I seen a tiny twig fly out. That small particle jammed the blades. The first solution was all I needed. Like and subscribe well earned.👍👍
Thank you 🙏🏻 followed exactly and fixed my hedge trimmer today
You saved the day. I almost bought a new one. Thanx!
It took more taps than I'd hoped but it worked! You're a magician, thanks!
Man I never realized it was this easy bet I've sent at least two back, this time I did your first method and it worked again! Keep it up.
Great video. Had to open the gear box and release gear per method 2. There's one more bushing that came out of gearbox. Wasn't sure which gear shaft it goes on, but put it on the smaller drive gear shaft.
Tap tap did the trick! Amazing. The quickest fix ever
Can't believe it! One little rap on the botttom as shown (mine was left side) and instantly it works again!!!!!!!!!!!!!! Thank you!
Thanks 👍 I was just about to buy a new trimmer, used your no tools method and boom, worked first time.
Thank you, just tried the tap method and it started right up.
Thank you . This video saved me from taking my new saw to the shop.😊
Thanks for creating this video. Unfortunately I have had this problem over a half a dozen times. I’m currently on my third Greenworks hedge trimmer sent to me by Greenworks support. My warranty is now up, so your approach will come in handy.
Thanks so much, and your exactly right, I was trying to cut a limb to big for the cutter and it jammed up 😆😅🙄Great job. At least I was able to put new grease in it 🤗👍🤗
Great video. Worked great. Was able to get my hedge trimmer fixed using the advice.
Hi I bought one in Australia, in here they sale as Victa not Greenworks. All their 40v units has been discontinued, I got my really cheap with another 4 tools as a bundle. I have no problem with other 4 tools, and they are really good. but this hedge trimmer....... I have the motor failure on me on the first 5 min of use. Both motor brush springs broken off in middle that I found a new 6vdc 775 type DC motor and swapped the brush unit with my 40v motor, it works for 20 minutes and got Jammed and had gear box out many times in few hours of use. I found the cause of the blade pop out from their spot was the retaining plate under the gear assembly, it was fastened by press into the gear. Turn it to otherside you can see 4 holes on the gear, there are two have a pin inside. Due to it was pressed in that got loosen everytime the blade pop out. To fix it forever. First put your blades in the right spot and free of turning then use a press to press the retaining plate in or vice if you don't have a press, Next weld the two pins with the gear from the holes, grind off the weld to make it flat. the hedge trimmer become a really capable tool now that I haven't had jam blades from this fix with some of good size cuts and with those blade angle design that I don't think it will got jammed by cutting thick sticks. Hope this method will help you to fix for all.
Thanks, great tip, method 1 worked, thankfully, and we now know to be more careful what to use it on!
Thanks you so much. I’m not very handy and this video made it super simple and it worked! God Bless you for helping out!
Another tip is to loosen the nuts and bolts holding the 2 blades together and then see if this unjams it - it worked with mine where your 2 methods unfortunately didn’t. Admittedly mine was the articulated pole trimmer.
Thanks a lot! Your instructions helped me fix my brand new trimmer.
30 second repair WORKED!! Excellent Thank you
same here, thanks!!
Thank you!! Unfortunately I had to do the long way, but able to follow along perfectly.
Great video! I was able to fix my Greenworks hedge trimmer today using your instructions. Thank you!
Thanks for this. Worked immediately.
The 80V, 60V X-Range edition, and Greenworks Commercial 82V have a Reverse switch to unjam the blades.
Thank you for this I have 2 that are broken but I'm sure I can canibalise balise 1 to get 1 working and have some spare parts left over.
Method one works perfectly with me, Thank you
You're welcome!
Thanks for posting option 1 resolved my issue
thanks Mr.Bushnell just couple tap its work perfect👍👍👍👍👍👏
Thanks so much! I had to do option 2 but it worked exactly as you said it would!
Thank you so much for this vid, worked for me as this was the same problem with mine.
Dude, you saved me $100; thanks!
Great vid, thx. The blades on my GW pole hedge trimmer are worn out. I’ve sharpened the moving/cutting parts but the anvils are badly worn and can’t be fixed, so the cutting action isn’t clean. Unfortunately, GW don’t seem to supply replacement blades. Are you aware of any other blades which would fit?
Sorry I haven’t gotten to this point with mine. Let us know if you end up finding a solution. Thanks!
Thank you. The tapping worked. 😀
Something is seriously wrong with mine. Starts smoking when I try and use it. Need to return it but I bought it last year off Amazon and it sat for over a year on the box.
Thanks! That first little tip did the trick!
thank you sir worked great just tapped it on the blade
You legend! Thanks for this!
Thank you so much. Method one worked perfect for me.
Thanks Alden, good tips 👍
Great vid-thank you for repair info!
Thanks, this helped me :)
THANKS a Million method one worked perfectly !
You're welcome!
Nice job.
Subbed.
THANK YOU SO MUCH!
Thank you
Sadly this product is a heap of crap. Used it twice. Jammed and cannot un jam. Not inclined to repeatedly take it to pieces. Garbage item. Never buy it.