I've had four customers lose their phone numbers :( Twice it was because they canceled their phone service before the porting was complete (Bell Canada) and one was because the customer was moving to a new location and the address didn't match the old phone bill (because they were already living at the new address), there were notes on the LOA too, they losing provider cancelled the porting and the customer already said to their losing provider to "cancel their account once the porting goes through". The fourth was exactly the issue you explained in the video 5:45, they wanted to port both numbers but the first number was ported first and because that was the main number on the account the account was closed automatically before the second number couldn't be ported.
I currently work for a Tel communications company as of 5/5/18 and when submitting a port out request from your current provider information is required and verified for security measures ONLY not to make things difficult for the customer. There are lots of fraudulent number porting. So providing the correct information shouldn't be a difficult task. FYI. Don't disconnect your number while trying to port it. IT WILL BE REJECTED.
Great summary and it made sense. A question, what is the legal obligation set on the losing provider? For example, how quickly does the losing carrier have to reply? How much time in the future can the losing carrier delay the port date etc? If there is a website with this information that will also be helpful.
I wonder if this has gotten any better with the law change. If I'm not mistaken new law states numbers must be "portable". Carriers cannot deny port request.
Thanks for the info! I was planning on canceling one of my cell phone lines which is the one linked to a lot of my things and a pain to get rid of. If I could port it to google voice where I still have access to my number that would be great. My question is once it’s ported do you have to have another paid cell phone service for that phone in order for it to work with google voice?
Thanks Chris. You simplified a complex process very nicely. First time porter here. In a Hosted PBX to Hosted PBX transfer process, assuming the porting admin process goes smoothly, when are the VoIP phones reprogrammed for the new HPBX? What is the risk of downtime especially when the phones all have to be reprogrammed for the new HPBX?
Normally what I would do in this situation is move your phones and then call forward all calls from the old system to the new system. Once that is set up and all calls are ringing into the new location, you can start the porting process - once the numbers port, it shouldn't change anything except that they are no longer forwarded - the are now ringing straight in.
Things must have changed in the past few years. When my ports have failed, it's always been my fault. I get to choose the dates and i also get a time window of when the port will be done. My next challenge is rural number which are not yet portable. What can i do to help that happen?
helllo Chris, thx you for sharing such a good stuff like that one. But, I have a question: do you know where any inbound calls are initiated. I mean there is a IANA (for Internet) for phone numbers ? There is a phone numbers sub-network and when someone create outbound calls for 1-202-555-1234, the switch knows where to go ? like for DNS ? thx y ou,
I attempted to get a new phone service... which failed miserably. The new carrier was supposed to piggyback off of Verison, however switched my number over to Sprint.... however my phone was locked to verison... so then I tried to pay for my old service and switch back.... which they received my money, but unable to port my original phone number back... any suggestions?
Address mismatch...I want address this. The addresses do not have to match - you can definitely take your number with you to a different address. Some carriers require the address to be specified on the port requezt if it is different than the address on their records. The key is rate center. The rate centers are defined by the FCC and a number is assigned to a rate center when it is initially created and pooled. That assignment is immutable. Due to routing issues specifically 911 routing associated with rate centers if a number were in the wrong rate center while it would theoretically work for making and receiving calls, 911 calls would route to the wrong 011 center psap. Big problem. Therefore rate centers must match or the port is disallowed. This only applies to landline/voip/wireline numbers. Wireless numbers are not bound by rate center restrictions as they are by nature mobile numbers, 911 for mobile works differently.
We tried to port a numeric pager to voice with voip.ms. My pager number could not be ported to voip. The carrier said it was not possible to do so because the trunk was hard wired to the paging system. It was not using the PSTN soft database. We had to cancel the pager and get a new number with voip.ms.
Can you port a "Wireline" number to a "Wireless" number classification? I've got a Voip number I'd like to use on my wireless providers plan, they said their system wasn't set up to change the classification. How would one go about changing the classification? TIA
Seems complicated over in states .. Iv done this a couple times here UK and they just simply agree to let you keep your number, no paperwork or anything
Good luck if that number is part of a range. I did a port in the UK and wanted to take a single number. Losing Carrier told us we had to take all or none.
I just got done with a port about an hour ago and it was a Paine. took at&t 2 months to do it and the funny thing was they gave us hell. funny thing was it was with in there own network we went from analog to digital. I sware phone carrriors are part of the vogon species
It almost seems better at that point to get a new number. Most companies don't have the time or resources to dedicate to this task (especially small business). Plus even if you can switch, there's always that termination fee, a hidden fee, or whatever else these companies want to tack on as punishment for leaving. jumping through hoops is asinine. I mean Street vs, St. really? That's so stupid. Companies are held hostage if they want to move from carrier to carrier. One customer leaves, 5 more sign up. I fail to see how this hurts the losing carrier? Most are too big to fail anyway. One irony. Consumers really are the ones that get screwed. VoIP providers are just the new gatekeepers, dominating just like telcos with pretty much the same rules. Robbing Peter to pay Paul essentially. When VoIP first came out I thought "finally a way to stick it to the 100 year old tyrants of the phone industry." Nope. Same types of people. Same types of policies. The gatekeepers just changed hands. In the UK you can get free DID numbers with no strings attached. In the US it does not exist (I know because I've researched this since Trixbox days). Back in the 80s there was the Yellow Pages slogan "reach out and touch someone." "It's more like reach out and screw someone" with telcos.
kjemradio It's not feasible for most businesses to change numbers when you consider marketing materials, websites, business cards, yellow pages and existing customers who have the old number.
No I get that 100% Chris. As a business owner myself the cost of new stationary, business cards, adverts etc. is very expensive. I think my comment is more about how things really need to change with these telcos. Real money is exchanged, both can lose. Just the fact that consumers have no really good options to break away from carriers without jumping through a mess of hoops. I've seen it where a customer did everything right, and still got denied. Was not even under contract. The company just refused. The customer threw up their hands, gave up, and got a different number. Granted that's not supposed to happen, but it did.
![เปิด อาณาจักร หมื่นล้าน "สาระตั้ม" l [Nickynachat]](http://i.ytimg.com/vi/3XE0nPF4YkQ/mqdefault.jpg)
I've had four customers lose their phone numbers :( Twice it was because they canceled their phone service before the porting was complete (Bell Canada) and one was because the customer was moving to a new location and the address didn't match the old phone bill (because they were already living at the new address), there were notes on the LOA too, they losing provider cancelled the porting and the customer already said to their losing provider to "cancel their account once the porting goes through". The fourth was exactly the issue you explained in the video 5:45, they wanted to port both numbers but the first number was ported first and because that was the main number on the account the account was closed automatically before the second number couldn't be ported.
I currently work for a Tel communications company as of 5/5/18 and when submitting a port out request from your current provider information is required and verified for security measures ONLY not to make things difficult for the customer. There are lots of fraudulent number porting. So providing the correct information shouldn't be a difficult task. FYI. Don't disconnect your number while trying to port it. IT WILL BE REJECTED.
Great summary and it made sense. A question, what is the legal obligation set on the losing provider? For example, how quickly does the losing carrier have to reply? How much time in the future can the losing carrier delay the port date etc? If there is a website with this information that will also be helpful.
I wonder if this has gotten any better with the law change. If I'm not mistaken new law states numbers must be "portable". Carriers cannot deny port request.
Thanks for the info! I was planning on canceling one of my cell phone lines which is the one linked to a lot of my things and a pain to get rid of. If I could port it to google voice where I still have access to my number that would be great. My question is once it’s ported do you have to have another paid cell phone service for that phone in order for it to work with google voice?
That was a great and informative video. Great job!!
Thanks Chris. You simplified a complex process very nicely. First time porter here. In a Hosted PBX to Hosted PBX transfer process, assuming the porting admin process goes smoothly, when are the VoIP phones reprogrammed for the new HPBX? What is the risk of downtime especially when the phones all have to be reprogrammed for the new HPBX?
Normally what I would do in this situation is move your phones and then call forward all calls from the old system to the new system. Once that is set up and all calls are ringing into the new location, you can start the porting process - once the numbers port, it shouldn't change anything except that they are no longer forwarded - the are now ringing straight in.
Things must have changed in the past few years.
When my ports have failed, it's always been my fault.
I get to choose the dates and i also get a time window of when the port will be done.
My next challenge is rural number which are not yet portable. What can i do to help that happen?
what mouse do you use? looks cool
Can i port a Losing carrier verizon to a VOIP
helllo Chris, thx you for sharing such a good stuff like that one. But, I have a question: do you know where any inbound calls are initiated. I mean there is a IANA (for Internet) for phone numbers ?
There is a phone numbers sub-network and when someone create outbound calls for 1-202-555-1234, the switch knows where to go ? like for DNS ? thx y ou,
I attempted to get a new phone service... which failed miserably. The new carrier was supposed to piggyback off of Verison, however switched my number over to Sprint.... however my phone was locked to verison... so then I tried to pay for my old service and switch back.... which they received my money, but unable to port my original phone number back... any suggestions?
Thank you for your help and keep up the great work! Cheers
Address mismatch...I want address this. The addresses do not have to match - you can definitely take your number with you to a different address. Some carriers require the address to be specified on the port requezt if it is different than the address on their records. The key is rate center. The rate centers are defined by the FCC and a number is assigned to a rate center when it is initially created and pooled. That assignment is immutable. Due to routing issues specifically 911 routing associated with rate centers if a number were in the wrong rate center while it would theoretically work for making and receiving calls, 911 calls would route to the wrong 011 center psap. Big problem. Therefore rate centers must match or the port is disallowed.
This only applies to landline/voip/wireline numbers. Wireless numbers are not bound by rate center restrictions as they are by nature mobile numbers, 911 for mobile works differently.
We tried to port a numeric pager to voice with voip.ms. My pager number could not be ported to voip. The carrier said it was not possible to do so because the trunk was hard wired to the paging system. It was not using the PSTN soft database. We had to cancel the pager and get a new number with voip.ms.
Can you port a "Wireline" number to a "Wireless" number classification? I've got a Voip number I'd like to use on my wireless providers plan, they said their system wasn't set up to change the classification. How would one go about changing the classification? TIA
Yes
Haha. You said cross your eyes and dot your Ts. I've done that inadvertently in conversation before.
It wasn't inadvertent. :) Thanks for watching!
Great videos BTW. I just ported my numbers last year. I just got a kick out of your comment.
Thanks, very informative.
What contact ?
Seems complicated over in states .. Iv done this a couple times here UK and they just simply agree to let you keep your number, no paperwork or anything
Good luck if that number is part of a range. I did a port in the UK and wanted to take a single number. Losing Carrier told us we had to take all or none.
What is SIP? WHAT IS PORT?
Thank you sir!
I just got done with a port about an hour ago and it was a Paine. took at&t 2 months to do it and the funny thing was they gave us hell. funny thing was it was with in there own network we went from analog to digital. I sware phone carrriors are part of the vogon species
Oh yea - I've seen some very weird stuff that you wouldn't think would be a problem when going moving lines within a single carrier.
With some of these larger carriers different department are treated like different company's.
It almost seems better at that point to get a new number. Most companies don't have the time or resources to dedicate to this task (especially small business). Plus even if you can switch, there's always that termination fee, a hidden fee, or whatever else these companies want to tack on as punishment for leaving. jumping through hoops is asinine. I mean Street vs, St. really? That's so stupid.
Companies are held hostage if they want to move from carrier to carrier. One customer leaves, 5 more sign up. I fail to see how this hurts the losing carrier? Most are too big to fail anyway.
One irony. Consumers really are the ones that get screwed. VoIP providers are just the new gatekeepers, dominating just like telcos with pretty much the same rules. Robbing Peter to pay Paul essentially.
When VoIP first came out I thought "finally a way to stick it to the 100 year old tyrants of the phone industry." Nope. Same types of people. Same types of policies. The gatekeepers just changed hands. In the UK you can get free DID numbers with no strings attached. In the US it does not exist (I know because I've researched this since Trixbox days).
Back in the 80s there was the Yellow Pages slogan "reach out and touch someone." "It's more like reach out and screw someone" with telcos.
kjemradio It's not feasible for most businesses to change numbers when you consider marketing materials, websites, business cards, yellow pages and existing customers who have the old number.
No I get that 100% Chris. As a business owner myself the cost of new stationary, business cards, adverts etc. is very expensive. I think my comment is more about how things really need to change with these telcos. Real money is exchanged, both can lose.
Just the fact that consumers have no really good options to break away from carriers without jumping through a mess of hoops. I've seen it where a customer did everything right, and still got denied. Was not even under contract. The company just refused. The customer threw up their hands, gave up, and got a different number. Granted that's not supposed to happen, but it did.
Thanks
International mobile numbers portability india world 190 country sme number