The mistake that got me BANNED FROM DUBAI | PART 1
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- เผยแพร่เมื่อ 7 ก.พ. 2025
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In this video, I share the unexpected and serious consequences of a mistake that was unknowingly made, which has resulted in me being banned from entering the United Arab Emirates (unless I want to face imprisonment!). What started as a small oversight has turned into a legal situation with potentially severe implications if I ever return, including the risk of imprisonment.
This experience has been both eye-opening and a valuable lesson in understanding responsibilities off ALL the duties required when leaving a country you held residency in. I hope my story helps others avoid similar challenges when navigating the complexities of foreign laws. Join me as I break down what happened, how it escalated, and what I’ve learned from this situation. Like, subscribe, and share your thoughts or experiences in the comments below!
Thank you so much for watching, please Like & subscribe!
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#lisasingle
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@@lisasingle when my partner and I lived in Spain the landlady did a walk through with us to make sure everything was in good standing before we moved and gave us our full month rental deposit back. She said everything was good. We had a cleaning lady come clean it the day before. The next day as we were driving to France as we moved back. She messaged us to say that she was keeping our deposit b/c of all the things that were wrong in the apartment. She had to pay for a cleaning lady for 10hr, she had to get things fixed…(they were things that were already broken before we moved in that I had taken video off and shown her) she added 30€ to this bill for 3 days of electricity as we stayed 3days past our move out. She said she charged us for cleaning supplies, toilet paper and propane as we left the apartment with non of those things. I told her that she never gave us any of those things upon moving in. The only things we had was a furnished apartment and all of those things stayed and they were all in good shape. She tallied the bill and it came to 1,200€ so she kept our deposit. Even though she came to the apartment 12hr prior and said everything was good. She knew we had left the country so she screwed us over. Now we do t leave the apartment until the deposit € is either in our hand or in our bank account.
one night stand ended up in the middle of the desert!?
A work colleague had a similar problem to yours. He had worked for many years in Dubai but had retired to the UK.
His UAE bank failed to cancel his credit card that had an annual fee. So when it came up for its annual renewal the direct debit bounced from his closed bank account. A penalty was charged , interest added, and eventually the bank lodged a legal complaint with the Police for debt.
Defaulting on a debt is a criminal offence in Dubai, and depending on the amount might lead to an arrest and imprisonment depending on the amount. Often the investigating officer will insist that the debt be repaid instantly , and that will be the end of the matter. 100,000 aed could lead to imprisonment.
In my colleagues case he did not know anything about it until several years later. On arrival at Dubai airport he was detained at immigration and taken to a Police station. On arrival he was taken into a senior officers office and the reason for his arrest was explained.
He then explained what had happened, and his explanation was accepted, the charges dismissed off the police computer, and he was immediately freed.
What a story! That must have been so scary for your friend when he arrived back into the UAE. I used to have nightmares about this happening to me. I’m going to get this resolved and THEN fly to Dubai, not the other way around 😅 I’m so glad they wiped the record clean for your friend, what a massive relief!
@ He had gone to Dubai as a favour for his old employer there to courier a specialist computer board used in the oil industry.
His boss had gone to collect him from the airport but ended up having to follow after him in his own car to the police station. His boss, the owner of the company was Indian.
On arrival the senior officer told my friend to instruct his driver (friends boss) that he could not enter and must wait outside.
I don’t think his boss was too flattered.
Same had Happened with my friend & many others. To handle credit card is very tricky in uAE. Nowadays everything has to be done online, personally going to branch don’t solve anything & on phone they don’t attend calks.
Absolute crap, it happens all the time that people leave and knowingly or unknowingly have a debt. You can easily arrange to pay the debt from abroad and any potential issues are fixed. I'm sick and tired of people with little or no knowledge of what goes on in the Emirates spouting their BS because a friend of a friend told them. You'd probably believe that all women need to be covered from head to toe in the UAE as well.
@ you had better not be spouting your outburst at me. It’s from the horses mouth. No contact from the bank because they don’t send anything in the post here. I would have thought you would have known that. When he left the UAE he no longer had his email. They didn’t bill him for a year until after he left the UAE.
So he should buy a crystal ball!!
I don’t need any lessons in what goes on in the UAE either. You picked the wrong fight!
moral of the story is to get a print out or a PDF of the document stating your account has been closed with no money owing. Any place you live in the world.
Correct. This is how I live my life now 😂
True but will you keep the print for as many years?
Yeah the Middle East, always keep the proof of everything and assume the person didn't do their job correctly haha Back up of a back up of a back up. I found out they didn't transfer my car and got 2 fines in my name when I left to Riyadh, thankfully I had all the documents. Sent to the police & they quickly did the transfer the car & paid the fines.
@@aomair438 Yes you should keep a copy of all important documents, there's many cases of governments requesting docs from years ago for tax returns etc. You can also take a photo/digitise things for records.
And if you pay for some item, such as a remote control, get a printed receipt.
I am married to an Arab who has family allover UAE and especially Dubai. 1) do NOT talk to the company-or their people-yourself. 2) do NOT fly into UAE for whatever reason. This might be hard if ever there's an emergency landing.They WILL take you and they WILL hold you for whatever time they see fit. 1 day? 10 days? 10 months? Hard to say. They'll come up with excuses that only they understand. 4) find someone you can trust over there, that speaks the language fluently and is, preferably, a Muslim, and have that person "make a monetary offer" and all apologies that exist of apologies, even though it's not your fault. Good luck!
Wow! So I wasn’t overreacting then 😞 Thank you for the advice, I plan to deal with this now that I’ve made the situation public. It’s the motivation I needed to resolve it finally.
@@lisasingle Arabs are not like westerners. They don't like excuses but they do like apologies along the lines of " I am SO sorry that I am SO stupid and I regret MY bad choice in doing this and I want to make it better so that you can forgive MY bad behavior"..
BS. It's absolutely fine if you deal with them directly. You literally have no idea what you're talking about. They have no interest in anything other than getting the account finalised and closed. Also, if they're outside of the UAE when they contact them there is nothing that can do done anyway.
@@PeterDigpro I don’t think you understand the Middle Eastern culture. The laws are different out there. They don’t like being screwed over. She didn’t do anything she held her side of bargain leaving and made amends. I think they did jt on purpose because they have differences against non Muslims and non middle easterners. They act like they like you but that was a mistake on the girl that was closing the account and making the payment the worker for the tv company. I think the UAE gets people that come and go and they feel they were getting screwed over. I would leave them where they are at and stay far away from them.
Back in 2014 I wanted to join Emirates. And I was searching for information and I stumbled onto your YT channel. I watched all your videos. Even got a clarasonic after watching your skincare video. (I still have it haha) and yes I made it to Emirates.., flew with them for 6 years until Covid happened. After all those years I’m still subscribed to your channel. But only later realised that the EK videos were gone.
But anyway., just wanted to let you know, that you helped me a lot to achieve my dreams of becoming an emirates cabin crew. You were my inspiration. Thank you!!
I love comments like this! I hear that a lot about the skin care products 😆 I’m glad it worked for you! You had a long career with EK, good on you 👏🏼 Covid was so tough on aviation, I understand why you felt it was time to leave. Thank you so much for taking the time to say hi after all these years! I’m back on TH-cam but with a slightly different spin this time - although I am about to upload a video about cabin crew again 😆 I can’t help it because I’m passionate about aviation I guess! ♥️
@Lisa thank you again! Really you helped me a lot back in 2014 and cleared a lot of my doubts about the joining EK. Like you said, back then your channel was the only big one talking about the emirates life. Now there’s plenty of channels! Including mine ahaha. (It’s a very small one seperate from this profile) but I find people are so drawn to that content. So please upkeep those videos.
The decision to leave EK during Covid was not mine. Unfortunately they laid off thousands of us and didn’t hire us back. I was so heartbroken coz I genuinely loved the company. I (as many others) tried everything possible to go back but they had closed their doors on us. Now I’m working in a different middle eastern airline but…, once an emirates girl…., always an emirates girl…, my heart will always fly with EK.
Thank you Lisa
@@Leona89A I’m so sorry to hear that you were laid off during the pandemic. My husband was flying for an airline in the US in 2019; we had only just moved here, and he got laid off too in early 2020. It was devastating but we rebounded just like you did 🥰 I laughed and 100% agree with your comment “once an Emirates girl, always an Emirates girl”. Just can’t get it out of our systems 🤣 Thanks again for watching, I have a very ‘cabin crew orientated’ video coming out next week… it’s a funny one and I think all the OG’s will like it ♥️✈️
@ glad to see you back Lisa! Looking forward to it!
That’s actually terrifying because someone didn’t finalize things on their end at their job.
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been extremely helpful in light of this video so I think we need to give them the credit for doing so. I look forward to updating everyone.
I would definitely get a local lawyer involved. You can prove when you left the country and that you no longer lived at your previous address, meaning that even if a service was being provided it wasn't being used.
So true, I think I will do this. It’s great advice, thank you.
It won't make a difference. The claim is based on the Etisalat contract and not the house rental contract. Computers don't understand. The amount due will continue to accrue forever. I recommend she negotiates a settlement and close the file. Many people fell in a similar trap with both of Etisalat and Du that led to getting banned from leaving the country.
Not how it works in UAE
But she can't prove that she took care of her account getting closed.
@@remokelm1838 She actually can, she returned the box and SIM card. Who would be stupid enough to hand those back and keep paying the monthly fee willingly. If she'd bothered to call Etisalat this could have been sorted out already.
I remember your videos from 2014 as I joined the airline in 2016 and you inspired me to make my own channel and share the journey! I am so sorry this happened to you. I am still a resident here and also had so many issues with another service provider, it’s just unfortunate that these mistakes happen and they aren’t even our fault but I hope this video reaches the right people and your debt will be written off and you can come back to visit with your beautiful family soon enough. Hugs from Dubai!
Thank you for your comment! I love hearing from people from waaay back at the beginning of my time here on TH-cam 🥰 it’s such a good feeling. I would love to return to Dubai one day, I just need to get this resolved soon. You’re right, this problem is far too common! Hopefully I’ll get to the bottom of it ♥️
I would suggest that you sort out the issue because although you are not planning to transit through UAE, I know somebody who was in a similar situation, and he was on a flight to Europe, but diverted to Dubai due to technical issue, and he was detained in Dubai.
Yes, you are 100% correct. It can happen and it is absolutely a concern of mind. I want to reassure everyone who has watched this video that I am in the process of finally having this resolved. It's going to take time - these things are always difficult to figure out when so much time has passed (this is completely on me and I acknowledge the negligence and irresponsibility of letting it carry on for so long) and documentation no longer exists to support claims. I look forward to posting an update video on this topic so in the meantime please stay tunes. I do appreciate everyone's insight! The support, the suggestions, the questions, and the criticism. I appreciate it all ♥
I would have sent the company a letter stating all the facts, that agreement was terminated as per procedure, remote was paid prior to departure and that the continued billing is a mistake from their side and ask all bills to be cancelled.
This was actually done on our behalf however it didn’t resolve the issue 😞
It is easy to say but one need prove in writing that it was a case.
@lisasingle I also made numerous communications to Etisalat via email about them not closing my paid up account, but to no avail. You get nowhere fast with Etisalat. I've come to the conclusion that there's corruption as employees are inefficient and don't follow through on what is supposed to be done. If it was the odd person that had a problem with Etisalat but it's many people that have problems like ours. Dealing with Etisalat is a nightmare.
@Mirabella-t4k correct.
@@JakeSims-v3g thanks for your feedback, it’s a terrifying thought isn’t it! I have reached out to the embassy and I am beginning to make some progress. I will post an update video when I have resolved it or when I have significant information to update you all on. I’m looking forward to this being over finally.
I am X Etisalat Employe , i will forward your video to Etisalat, i hope you will get helped
The CCTV of Etisalat branch where you settled might help you. I hope they still have it 🙏
That would be great. It's so scary such situation.
@@Veronica-tn2xc Yeah it's not scary at all. It's very easy to fix. Most of what you heard in the video was just mayonnaise on top to add to the drama. DFAT was never involved, the Australian government and the UAE government are not discussing how they're going to straighten out this international mystery. She just needs to call Etisalat and give some evidence of when she returned the box and when she left the country. Problem solved. Not scary at all.
@@PeterDigpro Thanks for your information and advice. I'm living currently here in Dubai and I don't want to have any issue. 🌻☀️
Thank you Mahomed, thanks to this video the situation is finally being resolved. An updated video will be available tomorrow to tell the viewers how this was resolved.
Great story, I'm sure this info will be useful for other people who are expats. I lived in Italy for 15 years and had the same issue with a mobile contract and Amex card, even though I cancelled both contracts, they kept charging me! Ideally, you need something in writing (which is not so easy)
Yep, right you are. It’s so difficult to get documentation once you leave, yet now I’m in a position where I can’t safely return until it’s resolved. Which will hopefully be soon. I’m sorry that happened to you. Was it eventually sorted out for you in Italy?
I live in Qatar, not in UAE, but your story doesn’t sound wild at all. Don’t blame yourself with what "you should have done". It’s not your fault at all. Such things happen often here. My friend was banned from travelling, because her ex-landlord filed a case against of her (from his point of you, she should have paid for all the renovations in his villa). I would 100% say you SHALL NOT pay this money. What you COULD do, if you want, is find a lawyer with good connections and ask him to remove this fine. Don't worry, if you were to remain in UAE, this situation would be long solved.
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
Thank you for the video. We are planning to move to the UAE, after seeing this I'll think twice now.
Thank you for sharing your experience, Miss Lisa. After a thorough investigation, we can confirm that e& did not file any lawsuit against you nor take any legal action regarding your account. We encourage everyone to verify information from reliable sources before making such claims and publishing the same on various media channels, as e& always strives to address matters professionally and promptly. Should you need further clarification, please feel free to contact us directly.
I look forward to updating the audience of this video this week. I can't wait to share the conclusion to this story!
Thanks for sharing!
Will look out for the update video as you mentioned. Glad it has been resolved. Just wondering if you kept any receipt from Etisalat regarding account closure before leaving UAE, although one can lose or throw away such receipts.
My family and I moved to the US from UAE after spending a long time in Abu Dhabi. We had an enjoyable time in the UAE. Best wishes
The update video is called Part 2 and it is now on my channel 😌
Unfortunately, this type of situation is not at all uncommon. Utility companies frequently make such mistakes when it comes to people closing accounts and they then find that they have incurred recurring charges. This is a crazy situation, but, it's not uncommon. The chances of getting arrested / imprisoned are extremely low, although I understand the stress it causes. 100% don't pay the fine. If you ever come back - and it's ever an issue - you just need someone (a local) with a little bit of 'Wasta' (clout) who can sort this out in no time at all. I would not lose any sleep over this at all.
Love this comment. I hope you’re right, I do worry about an aircraft I’m traveling on being diverted to the UAE in an emergency 🤣 but of course that chance is very low. My warning about imprisonment comes from the Australian government but I agree it sounds very extreme now that we know the cause of the problem.
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has actually been wonderful and thanks to this video, it's finally going to be over.
Check your bank statements for proof of payment if you have access to them. Like other people mentioned, contact a local lawyer to sort this out.
We banked with Mashreq but we closed our accounts before we left. Thank you for the suggestion though.
@@lisasingle can you contact the bank and see if they could do something about it? im ptreyy sure they can re open ur account or look up ur name on their database
@@lisasingle even if you close the account the bank can retrieve the information. i am an ex banker who used to work in Dubai.
@@fahedsayed2201seens like a good point.
Yeah this is tight. Because even if you avoid it as much as you can, you can’t control where you land if there’s ever an emergency on the flight. I’d just be on edge anytime I was flying around the region.
Yep that's correct, even when avoiding the area (which I have done for years), these things can happen. I want to reassure everyone who has watched this video that I am in the process of finally having this resolved. It's going to take time - these things are always difficult to figure out when so much time has passed (this is completely on me and I acknowledge the negligence and irresponsibility of letting it carry on for so long) and documentation no longer exists to support claims. I look forward to posting an update video on this topic so in the meantime please stay tunes. I do appreciate everyone's insight! The support, the suggestions, the questions, and the criticism. I appreciate it all ♥
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
I lived in UAE 2009-2011, and made sure all debt was taken care of before leaving, and made sure I had all print out reciepts I understand your plight of leaving thinking that all tabs were paid before leaving the country. I did love living there I must say.
Thank you for your comment. I wish we didn't leave things until the last day like we did back then, it's obviously a huge regret now. I want to reassure everyone who has watched this video that I am in the process of finally having this resolved. It's going to take time - these things are always difficult to figure out when so much time has passed (this is completely on me and I acknowledge the negligence and irresponsibility of letting it carry on for so long) and documentation no longer exists to support claims. I look forward to posting an update video on this topic so in the meantime please stay tunes. I do appreciate everyone's insight! The support, the suggestions, the questions, and the criticism. I appreciate it all ♥
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
I had similar ridiculous situation due to the unprofessionalism of the company ....
Please raise it with DED, I EVENTUALLY got it sorted after many years (with in a few days once DED stepped in) ....
I’m glad you got your issue resolved for peace of mind.
There are relatively inexpensive companies that will query whether you have a criminal case in Dubai, what it is and how it can be resolved (not necessarily the full outstanding amount).
I’ve moved to and left Dubai several times, and I check in with them a year after I’ve left just to be sure. Never had an issue, but have had friends and colleagues have minor inconveniences that can spiral.
Hi Lisa, you should still inform the UAE authority and the Etisalat of the problem to cancel your account so that it doesnt continue forward...
Thank you ♥️ We’re planning on taking action and resolving this finally.
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved.
Tough balancing act... a lesson to learn is keep receipts for the AED50 you paid, probably if you had paperwork you would scan the docs and attach on an email apology to Etisalat and request for an exceptional waiver, since you were unaware on their then staff who failed to remit and close your account. So so sorry, life happens. Thank you for sharing
Thank you for watching, yes hindsight is always so clear! I wish I had that documentation but unfortunately I don’t.
@ No worries, with the time lapse it is now a write-off bad debt in their accounting books. Companies and banks write-off debt upto in millions and this amount is not huge. Nothing is impossible, this too has passed, not a big deal only a written-off bad debt. God's got you☺️
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
It just doesn’t seem right for you to have to pay! They made a mistake on their end.
Thank you for saying that. I’ve never told anyone this story so your supportive comment does help! 😌
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
When abroad if you are a temporary resident companies like utility companies view people only as a source of income and they will pull every trick they can to charge you as much money as possible. Don't leave things to last day, don't take out utility contracts unless you really have to.
Yes I massively regret the whole situation but especially the bit about leaving this until the last day like you mentioned. It could have so easily been avoided but I was just so naive.
@@lisasingle good that you made the video though.
@@luxmaster This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
babe ur story is epic and makes us all feel better for being ripped off here in the uk NO THEY ARE SO liable....and u deserve compensation for stress.
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
Stopped like always when 2 minutes into the video still waiting for the start of the message..😂
Sorry about that but I felt that this video needed some context. Sorry you didn't stick around but thanks for the feedback.
@ hey I must have been in an impatient mood - you probably did that right - and thanks for the feedback!
It sucks having a debt growing forever and you have no power to stop it.
Yes it does. But this is my fault for leaving it for so long. I want to reassure everyone who has watched this video that I am in the process of finally having this resolved. It's going to take time - these things are always difficult to figure out when so much time has passed (this is completely on me and I acknowledge the negligence and irresponsibility of letting it carry on for so long) and documentation no longer exists to support claims. I look forward to posting an update video on this topic so in the meantime please stay tunes. I do appreciate everyone's insight! The support, the suggestions, the questions, and the criticism. I appreciate it all ♥
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
@@lisasingle That's great. The power of social media.
I had the same problem but they resolved it. I’d just call them they are very understandinf
I've had had this experience, it's all just happened in the past 48 hours! I will be posting a video update within 48 hours.
Every bill i pay i keep in a folder
Been doing this since I was 18 yrs old.
Based on your story would be best to settle the bill as the legal process is too slow and expensive!
Yes I have had others say the same thing. The UAE government has responded and they have indicated that legal is the only route from here. I want to reassure everyone who has watched this video that I am in the process of finally having this resolved. It's going to take time - these things are always difficult to figure out when so much time has passed (this is completely on me and I acknowledge the negligence and irresponsibility of letting it carry on for so long) and documentation no longer exists to support claims. I look forward to posting an update video on this topic so in the meantime please stay tunes. I do appreciate everyone's insight! The support, the suggestions, the questions, and the criticism. I appreciate it all ♥ And PS - I keep documents in folders like my life depends on it now!
If you consider the least expensive and least troublesome option, it would be to accept that you have been deceived and simply pay it.
Lisa , I understand your story completely I spent a decade in 🇦🇪 UAE a great country . But, you also need to consider “Interpol Red Notices “ coming out of of the Emirates. This is the last thing you want on your head . Sadly very real . Regards Scott 😎🇬🇧
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
as an Emirati I tell you , you should sue them, you have bills or so if when you visited etisalat and messages of that time if you can find anything??
hire a lawyer from uae and let him handle this for you
it's etisalat fault for sure
massage? how can you owe massage service charge that much besides it is provided by the prince? that is a very big news from you
Ok thank you for that insight, a locals point of view is always helpful and appreciated ♥️
@@RoyalJupiter-w1j message *my dear 🤣 still a semi private company and I heard few people who. had this happened to them but she shouldn't just ignore it and be silient about it , the courts here are very fair I work in the legal sector, and if she will contact a lawyer and get it all done it wont be a problem, it's not that kind of country you imagine I think you have a very weird and wrong idea just because its ruled by a prince, I hope you have the chance to fix your propagandas :)
@@rorik.3842 😱😱😅😅
@@rorik.3842 i will leave my message there to mark an awkwardness of myself okay? hope you guys don't mind.
You absolutely need to consult a lawyer. First, clearing your name of an unjust false accusation is more important than the money. Second, there is probably a limit after which time debt can no longer be collected, there must be some kind of limit. 7 years? 15 years? Third, ETISALAT management should be able to resolve this issue, find the right person and contact them. Keep hammering on them forever. Make the issue uncomfortable enough for them, that they have to make a move. Give interviews, publish videos, and also get a lawyer to write letters for you.
Forget Dubai it's okay try Riyadh, Doha or Muscat, there's always a better opportunities in the neighbouring GCC countries.
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
Just checked my account from a year ago and yeup, it's still open. Luckily, it's just a small balance, but I'll be closing that asap with proof.
That's wonderful that you can easily resolve it. I'm glad my mistake prompted you into checking your own account.
Do not pay a single dirham! This was clearly a clerical error on Etisalat’s part, who then seems to have compounded the problem (pun intended) by clearly making zero effort to contact you via your landlord, or other reasonably available means for 4 years!
Nevertheless, I would still make an effort to contact Etisalat, and include a link to your video, explaining how this came as a complete surprise to you after 4 years, and that had you know about this misunderstanding, you would have immediately corrected matters.
I’m a retired geologist having lived on all habitable continents throughout my career. I’ve never heard of anything like this happening before.
I want to reassure everyone who has watched this video that I am in the process of finally having this resolved. It's going to take time - these things are always difficult to figure out when so much time has passed (this is completely on me and I acknowledge the negligence and irresponsibility of letting it carry on for so long) and documentation no longer exists to support claims. I look forward to posting an update video on this topic so in the meantime please stay tunes. I do appreciate everyone's insight! The support, the suggestions, the questions, and the criticism. I appreciate it all ♥
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
Lisa, Thanks for sharing your story. I think any reasonable person would be concerned. Did you use cash or card to pay for the remote? If paid by card, do you have a transaction record of the payment? Have you considered using a statutory declaration to detail the events and request the account be cleared and closed? Good luck and travel safe.
Thank you, that’s very kind. Unfortunately we paid for the remote in cash. I have a very vague memory of being given a print out on that day but of course that’s long gone as we would have eventually parted with all documents once settled back home in Australia. I will post a video on my channel when I have an update for everyone - thanks to putting this out in the open I’ve (finally) taken action so I’m hoping for a good result!
Crazy to hear your Time Machine back into 2014 where dress code in Dubai was a thing. Nowadays people wear more revealing outfits in Dubai than in the West
Really? I remember on some select private beaches etc westerners could wear bikinis or so on, but in public places there was definitely a dress code when I lived there. I wouldn’t call it super strict though, you just had to dress modestly.
If it is a mistake based on your experience, this may not be known to officials hence, why they are forced to progress with the law. If it was a mistake involving the staff at the tele operator then you should consult lawyer who maybe can deal with this or let you know if its possible to solve without having to pay since you been unknown and is not doing this by intention.
Thank you for your insight, I appreciate your comment. I want to reassure everyone who has watched this video that I am in the process of finally having this resolved. It's going to take time - these things are always difficult to figure out when so much time has passed (this is completely on me and I acknowledge the negligence and irresponsibility of letting it carry on for so long) and documentation no longer exists to support claims. I look forward to posting an update video on this topic so in the meantime please stay tunes. I do appreciate everyone's insight! The support, the suggestions, the questions, and the criticism. I appreciate it all ♥
I believe there may be some misunderstanding about how the telecom system works in the UAE. Here, if a bill is not paid for a month, the service is usually suspended, preventing further charges from accumulating. It doesn’t continue running unnoticed for years, leading to such a high amount.
If there was an outstanding balance, the telecom company would have sent multiple notifications and taken action long before it reached such a figure. The only way this could happen is if there was a contract with ongoing charges that wasn’t officially canceled. Even in such cases, providers typically follow strict procedures for debt collection.
Perhaps there was a miscommunication or an oversight in the cancellation process. However, for those familiar with the system in the UAE, this situation seems quite unlikely to occur as described.
Thank you very much for your insight. I agree with everything you’ve said, that’s why it’s so confusing what happened. Buy for now I’m focused on the solution which has been published in Part 2 on my channel just a few hours ago. I’m so grateful that the company helped me to resolve this. We did not discuss the causes or the events that took place in 2014 when we attempted to close the account. We just sorted out the account and now it’s over, and I’m so thankful. Thank you for watching and posting a comment.
Dubai is not perfect however if you have kids and a wife/girlfriend and you value your safety then Dubai is one of the safest places on the planet, next up it's tax-free! And of course, if you invest just 2 million dirhams you get a 10-year golden visa so you can stay here, live, work, and play. Just hit me up if you would like a second opinion 👍
Make a short like that company in Dubai accrued a sum to a supposedly closed account.
Could be foul play. Just find out the 'credit limit' of your account. And then whether or when if any change was made to extend the 'credit limit'. Normally, any subscription services will have 'credit limit' not more than a couple of hundred dollars & will get blocked or suspended if exceeded due to excess or unpaid bills.
Thanks for your insight, I am working on having it resolved and I will post an updated video once I have more information.
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
Great video... This can happen to anyone ... Receipts is a must ..
i always use cash when paying and use card for hotel bookings etc
again receipts receipts ..
I always keep traveling overseas papers at home
for many years.. that's for me to keep records many people may laugh but that's the way I've been.
Lisa stay away from UAE 😂😂
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
The exact same thing happened to me in Qatar. I'm still receiving emails from them to date. I'm surprised that they didnt send you emails. This happened to me from 2014 and it's now 2025
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
cant u just contact the company and show proof of ur payment for the remote in 2014
Unfortunately it's more complicated however we are working on a solution. I want to reassure everyone who has watched this video that I am in the process of finally having this resolved. It's going to take time - these things are always difficult to figure out when so much time has passed (this is completely on me and I acknowledge the negligence and irresponsibility of letting it carry on for so long) and documentation no longer exists to support claims. I look forward to posting an update video on this topic so in the meantime please stay tunes. I do appreciate everyone's insight! The support, the suggestions, the questions, and the criticism. I appreciate it all ♥
Horrible that you've had to go through this especially brcause its not your fault. Really poor on the part of the employee whose incompetence has been so detrimental. I think you should get it resolved as soon as you can i.e. speak to a lawyer as the longer you wait may make the situation worse.
Thanks for your empathy, yep it’s been a wild ride of emotions but thanks to putting this out in the open I’m now (finally) taking action. Everyone has been so kind and provided some great suggestions. I will post a follow up video on my channel when I have an update ♥️
how did you pay the money for the remote? Was it by credit card that would be proof? Did you sign any paperwork . I would advise you to contact a lawyer and get them to stop the contract from now this would put you in a better position to sort the rest of the problem don't leave it on the long finger as things happen to come at a head at some stage
Dubai is a very strict country regarding minor criminal offenses like financial debts, dress code, disrespecting local s culture and mindset, traffic violation, being drunk in the public, put your hand on a police officer, touch a woman with hijab, complaining about islamic ritual pray and so on. That s why it s one of the most safest country in the world. So if you made a mistake that can harm and make prejudice to their society you probably will pay for ur actions even it werent intentional. I love Dubai due these reason.
And it's not even a country 😏
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
I would just contact the company that has been billing the account for all those years and explain the situation. Maybe showing some documentation of moving out of the country and they undoubtedly see that everything else was returned than the remote so they could figure out that what you say is plausible enough and drop it at there and just clear the slate.
I have tried to reach out to the company but to no avail. I am progressing on to the authorities.
Get hubby to ring the company and send evidence you left the country on the year in question. Demand they fix this issue so he can apply to work there again!!! Its an employment situation.
We're working on it but things move slowly when it's a case from so long ago unfortunately (which is my fault for being negligent since finding out). I want to reassure everyone who has watched this video that I am in the process of finally having this resolved. It's going to take time - these things are always difficult to figure out when so much time has passed (this is completely on me and I acknowledge the negligence and irresponsibility of letting it carry on for so long) and documentation no longer exists to support claims. I look forward to posting an update video on this topic so in the meantime please stay tunes. I do appreciate everyone's insight! The support, the suggestions, the questions, and the criticism. I appreciate it all ♥
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
Also, I think it’s what you can prove, versus what’s real.
If the dude wants a pilot job in the Middle East, if it’s not the end of the world for you, just pay it. It’s not like they’ll be able to roll security camera footage.
My concern is that it got to foreign affairs, which I wouldn’t think that would happen if the UAE just considered it only a civil matter. So I’m guessing paying off the bill won’t end the concerns.
Blah blah blah, blah blah "not going to have a long video" blah blah blah 2 parts nearly half an hour each, blah
You’re safe to call them from this far away. You know the date of when the transaction occurred, though I don’t think you have a receipt, it’ll show the timing and all of that made sense.
No receipts or proof unfortunately but I have made contact, I am waiting for a response and should I not make progress, I will go the legal route. I will post a video update when I have news.
Ive lived in UAE since 2017, and ive seen people racking up debt.Ive seen thihappen to people, they suddenly left. UAE is serious. Fyi: i always get a reciept, and make sure to write the persons name, and ID
As you said it was on you, you wont win. Always Follow up..seriously.
Thank you for your comment, I agree with everything you said. This is a mistake but now it's finally time to resolve it. Posting this video is not a regret at all, it's actually highly motivating to resolve this because of everyone's insight. I want to reassure everyone who has watched this video that I am in the process of finally having this resolved. It's going to take time - these things are always difficult to figure out when so much time has passed (this is completely on me and I acknowledge the negligence and irresponsibility of letting it carry on for so long) and documentation no longer exists to support claims. I look forward to posting an update video on this topic so in the meantime please stay tunes. I do appreciate everyone's insight! The support, the suggestions, the questions, and the criticism. I appreciate it all ♥
Even if you paid up 16k there is no guarantee that you'll be off the hook.
I definitely need documentation from the UAE government once this is resolved that I am free to return to the country if I choose to.
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
That's unfortunate. Hopefully, Emirates or Etisalat will address this issue with consideration.
I really hope so. Thanks for watching and commenting.
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
@@lisasingle That's nice to hear.
Hire a local lawyer and finish of the matter. Or pay full and just let this issue get finished. 15k is nothing for your mental peace.
I actually really agree with you on this. My plan is to a) hire a lawyer like you suggested and if that doesn’t work, b) just pay the damn bill 😬
Civilised countries distinguish between civil and criminal matters. A debt is civil and the police should not be involved. I'm in the UK, and here you would owe nothing until they had sued you and won in court - and it would get thrown out of court because they have been charging you for a service they were not providing.
Coming from a country that uses common law, your comment makes total sense to me, but I think it’s different there. I’m only going off stories I’ve heard, I’ll research this further. Thank you for your insight ♥️
You never checked that the sim card was still working? Or is it a home number? I’m sure there’s a way to solve this issue if it’s not your fault. The laws are strict, but they are fair.
It is that employee’s mistake and he should be responsible for it. Try contacting etisalat, give them the date, time, and location of when you closed the account with the employee and paid for the remote then see what happens or contact the UAE embassy. If I were you, i would not pay for sure, but I won’t ignore it either.
Thank you so much for your thoughts on this, I appreciate your comment. I want to reassure everyone who has watched this video that I am in the process of finally having this resolved. It's going to take time - these things are always difficult to figure out when so much time has passed (this is completely on me and I acknowledge the negligence and irresponsibility of letting it carry on for so long) and documentation no longer exists to support claims. I look forward to posting an update video on this topic so in the meantime please stay tunes. I do appreciate everyone's insight! The support, the suggestions, the questions, and the criticism. I appreciate it all ♥
I always follow my heart. I would NOT WORRY or imagine something bad because I believe our minds create reality.....just DON'T Pay and stay away!!!
I want you to tweet this incident to the ruler in UAE so they can correct this mistake and save other's...reputation will be at stake if everyone faces this problem
That’s a clever idea, I wonder if it would get any traction 🤔
That's like shooting at an ant with a kalashnikov. Just get in touch with Etisalat. It can probably not be resolved through them anymore as the non payment case would have went to court from them and that's why you have the problem now in the system. But they will inform you how to go about solving this. There are avenues how to sort this kind of thing out as it does happen on occasion. Or would you write to Trump if something similar happend to you in America?😇
@lisasingle that's how things get done here from my experience ...twitter has a strong presence of all government officials who can help you as it's the image that's important.
@@lisasingleI also think you should share your video for etieilat on social media
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
You need a lawyer or write a certified letter to CEO and vice president and follow up with phone call.
Much success, health, happiness, and blessings to all.
Thank you so much, that’s the plan! Trying to get it sorted once and for all.
@lisasingle thanks for responding. Much success
I could not finish listening with that music in the background
Thank you for the feedback 🙏🏼
Sometimes you loose money for stupid reasons, that's one of them I guess. I would definitely pay and learn from it.
Yep it definitely does seem stupid but I’m as much to blame for this as the company.
I left Dubai with 30K Dhs debt Dubai Islamic Bank. I returned after 2 years. They just freezed it. After i return i got call from the Bank and they told me to pay 20K and it's cleared. I returned to Dubai because my company offered the same package with full salary as before. I entered UAE without any problems and exited for vacation. But finally i paid the remaining loan.
That’s interesting, so you didn’t incur any interest for the time you were away? Freezing the account for you was a good deal in the end, I’m glad you got it resolved. Enjoy your time back in the UAE 🙂
@lisasingle When I left it was 30K. Within 2 years it should grow more for late payments and fine. But I don't know they told me it's an amazing offer just pay 20K Dhs. I think they tired of me😅😅😅.
@lisasingle I would like to try your case to follow up and talk with Etisalat officials and I have UAE emigration friends if you banned from entering or not. If not what is exactly the reason. And how to solve it proper way.
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
@@lisasingle Wow Congratulations 🎉👏, they're rushing to solve this problem with you, because you showed their true faces. It's scary for them. I'm really happy for you. Etisalat have to find perfect solution to keep their image 😅😅😅😅😅 it's Shame actually. Sue them, go to nearest UAE Embassy and report, let them pay compensation to you.
No loss at all. I would have no interest in going to any Arabic country. I would not pay a single dime.
You should try and sort it out
I do feel that way from time to time so it’s a weight off my shoulders.
Sad thing is government allows corporations to keep charging and accumulate debt
I just think that Dubai never takes accountability for anything it’s wrong . I am starting to realise the catch yes they don’t tax their citizens but fines seem to be the way of making money out of people .
How did you pay for the remote? If by card, you will have a record of the payment, which proves you were returning everything, and therefore closing your account.
Unfortunately we paid for the remote with cash.
I think you should reach out to Etisalat because I am sure you aren't the first case, and they will find a way to fix it with you. Because what you don't want is if God forbid something happens to you, then this loan from hell is shifted to your next of kin. Also, the world is dynamic and unstable. You never know what the future holds or how it will unfold. So, do what u can just for anyone that's directly family, if not for yourself.
Thank you, great advice ♥️
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
@@lisasinglesuper happy for you yay!!! And at least a way back even if just for a luxury kinda holiday!
@ EXACTLY ♥️✈️
It's a civil matter. The company apparently took this matter to civil court, and you didn't appear to straighten this issue. That's why you are flagged. It will be solved if you solve it, or else it won't be solved. So contact an intermediary and let the agent solve it there. Even though it costs money for the service, it will probably be solved with minor financial damage. But communication is key in this case. It's in Europe the same. If you don't pay your internet bill, a civil court order will be printed out, and then they come to your house and take anything valuable to pay off the debt. Just like the US, you don't pay your car, the car will be towed away, no questions ask.
Thanks for the insight, I plan on contacting a lawyer in the UAE to have this sorted out.
I think civil debt is actually classed as a criminal offence in the UAE (or maybe certain types, or within value limits). I'm sure you'd definitely have the opportunity to appear in court and defend against any allegations, but as the proverb states regarding laws and courts "the punishment is in the process" & lawyers fees are amongst the worst grudge payments we make in life, so most would rather just pay the debt than even go through the process of the criminal justice system in most countries. Whilst I do think that protocols should exist to automatically stop service after a few months of non-payment to limit accrued liability, I still don't think that the company would intentionally want to be unfair to you, & I'd think that if you escalated the matter to actual decision making management via some phone calls & emails, & furnished them with the proofs that you have of having returned all their other items etc & repatriated back to Australia, I'd imagine they wouldn't hold you liable for the services that you didn't actually receive over the subsequent years to that, & I'd think at most hold you liable for the cost of the remote which wasn't properly accounted for. Good luck. Keep us posted.
Do you have a time stamped email confirmation of the 50 dirhams being paid to the company for the remote? It must be so heartbreaking to not be able to go back to where you considered your home for so long, and to have to give up some amazing career prospects out there!
No email correspondence with them unfortunately, plus I’ve changed email addresses since then which was years ago. Even if they had tried to contact me about it, that email account has been long closed.
Very brave of you to share your story but it will help many people. We travel a lot and for many months at a time and I am extremely careful with countries' laws. If I was you I would not travel ANYWHERE near Dubai, Qatar etc. You just don't know how interlinked all the countries are and share arrest warrants or offenders.
I have questions: First how the consular office knew about the issue? Why they did not help you to solve your problem? Why the renting car did not contact you by email as all renting companies do in similar cases, etc?
You definitely shouldn’t have to pay, I’d argue that you should fight it with the cable company in the first instance before going to immigration to close the case out. So sorry you’ve had this to deal with
I would advise you to contact their embassy in Aus and discuss the matter openly - I don't think you should pay for their lack of professionalism. Since you squared everything on all other matters, why would you default on this bill. Plus your husband holds a high flying job (literally), it will add to your case.
That’s a good suggestion, I don’t live in Aus right now but yes, contacting my local UAE embassy could be a great place to start.
But Friday is office day here in Dubai
you should learn the correct pronunciation of the arabic words
Getting banned from Dubai is a godsend.
So your mistakes must be forgiven, but not others?
It's the same here in Qatar. Immigration departments here in the middle east are somehow connected so be careful.
Thank you for that, I’ve never flown even remotely close to the Middle East since leaving. I’m hoping to have this resolved so that I don’t need to worry about where I fly in the world ☺️
I am sorry to hear this, it can happen :(( I have a similar situation minus the black listed part. ; we moved to a villa in Dubai in December 2023 and couldn't use our du services anymore because they do not cover the new area. As per the contract, we are allowed to exit the contract without any penalty fees because it is their fault if we cannot use their services anymore. We visited the du store at the mall and spoke to the store manager who said it compulsory to pay the final bill on the spot before they can cancel the contract on their system. We did just that and now it's been over a year that we are being harassed by du collection services to pay the same final bill with already paid. I explained over 10 times on the phone that it was paid in the store otherwise the cancellation couldn't have gone through and i asked them to contact the store manager to double check in vain...i still receive calls to this day but i refuse to pay 500 AED twice just because they do not want to do their job...
Oh no! That’s awful, yes it’s a very similar situation, I wish these mistakes didn’t happen so easily. I hope your account with Du gets settled once and for all and I hope you’re enjoying your new villa! ♥️
Do not pay under any circumstances if the charges are unjustified.
Paying is admitting guilt and the offence is assumed to still be committed. Unfortunately, what has happened has happened. You need to hire a UAE lawyer to get your name cleared, yes it sounds like an unnecessary experience. Leaving it may eventually result in your name being added to the Interpol list to prove the point or being added by mistake due to the amount owed and not by the nature of the crime committed, by then it now affects you for any country you go to. As I said it happened now, you clear your name regardless, either with the help of the UAE Consulate who called your high commission or your consulate or your friend finding a reasonably priced lawyer who has experience in dealing with it. Act Now!
You have the proof of your departure and other things you closed properly.
You fight to stand your ground.
Remain blessed in wisdom and stay safe.
Thank you so much for your input ♥️
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
I would think the UAE would probably decide to deny your husband the job based on the debt. Emirates seems so punitive like that. I’d also be worried about what happens if you ever had to make an emergency landing in the UAE…you can’t control for that scenario except for not flying anywhere near there. Can you begin an email correspondence with them about what happened with the account? So you can at least start a paper process?
I have begun an email thread with the authorities which already feels like I’m making steps in the right direction. I’m not sure about what the outcome would be with Bren if he applied, it’s likely not going to happen and even if we did decide to return we would of course have this situation resolved prior to that. Thanks for your feedback ♥️
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
Don't STEAL!
I would contact them and sort it out and tell them you had paid everything etc
Thank you, this is what I've begun the process of doing. Thank you for watching.
@ just subscribed! I still live in Dubai 😊
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
My cable in my third world country always bill me prepaid, so if I don't paid, I just dont get the tv program, but no recurring bills 😢
I can see some perks in that system 🥲
Wow. Confirms my choice never to return to Dubai . Not just this story, this is one of many.
I’m sorry you feel that way but I do understand your point of view. It’s easy to feel disgruntled when stories like this come out.
I am confused.If you dont pay your bill every month the services are discontinued and it will reflect in their system so how could you be charged for something you havnt used.Just get a lawyer he will draft a letter in arabic and sent it to somebody of a rekevance in Etisalat office ,near trade centre.Get an NOC and give it to Bur Dubai police station .The matter will be closed.Dont get hyper and make it a big issue.Handle it discretely.Good luck.
Thank you, that’s what I have decided to do. Thanks for the input 🙂
Crazy story because of a damn TV remote control ... Don't you have any receive for the payment of that device ?!
I would just pay it and get it off the records to have the flexibility to travel. But as you say... it's not your doing. I may be turned off by the place also.
@etisalat you should comment on this! This looks like a genuine case and actually you should be investigating your staff’s completion of their admin and work than targeting this poor lady!
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
You can still raise a ticket to etisalat asking about your account and what happened regarding it and keep escalating it and I am 100% sure that it will be waived.. good luck my dear
This has been done, thank you for commenting as I do appreciate it. I want to reassure everyone who has watched this video that I am in the process of finally having this resolved. It's going to take time - these things are always difficult to figure out when so much time has passed (this is completely on me and I acknowledge the negligence and irresponsibility of letting it carry on for so long) and documentation no longer exists to support claims. I look forward to posting an update video on this topic so in the meantime please stay tunes. I do appreciate everyone's insight! The support, the suggestions, the questions, and the criticism. I appreciate it all ♥
This situation is being resolved, an updated video will be available tomorrow to tell the viewers how this was resolved. Etisalat has reached out and been wonderful. This is an awkward situation and they have wanted this to be finalized just as much as I do. Please watch the follow up video when it is available so you have the conclusion.
You can email that company and explain
I did try that. You should watch Part 2 which was uploaded yesterday as it explains how the company ended up getting in touch with me to have this resolved.
@ Thats great stay blessed
It might be just me, but the background music makes it hard to focus. It's so distracting :) 😊
Oh I’m sorry! I know that’s been a problem in other videos because I’ve been learning the editing as I go, I didn’t realise it was a problem on this video too. I’ll be more careful in the future to keep the background music softer in volume.
Why can't you just prove your payment for the remote?