I was hoping this would allow me to see my battery charge levels as wouldn't my dc-dc controller be able to know the battery status? I've got the non-smart 50Ah battery but now I'm not sure how much I've used from it and when I need to charge more. Is there a way to see this? The app works well for seeing what the controller is doing unlike some comments here, though.
Hi, customer. Thank you for your feedback. For smart batteries, our app can monitor the battery status. For your non-smart 50Ah battery, we suggest you can use our 500A battery monitoring screen.
I have two Renogy batteries set up with the communication hub and bt-2 bluetooth module. After adding both batteries individually to the app, according to the manual, the app does not display both batteries. Only when either battery is disconnected from the hub, will the other be displayed in the app. If both are connected to the hub, the connection is lost to both.
Hey Alex, For any technical issues, please contact us here-www.renogy.com/contact-us?gclid=CjwKCAiA3pugBhAwEiwAWFzwdeH3Crd9vRTbjjTYl9l3daVqnotJPjBhs2nmw-Wkn1_guWQeW0ao6hoCOHcQAvD_BwE
Is there a way to use the monitoring screen and the BT2 at the same time? It would be nice to be able to quick check the screen, and then go to the app for more detailed info or settings if required. @Renogy Solar
Hi there, the BT-2 works fine With the MPPT-Charger but not with the Battery (no Power led on, although it did once but Not and More) any idea??? Thanks
Hi, Reprozilius. In order to assist you to solve your problems, we suggest you can submit a case through our Help Center Portal (links listed below for specific locations）for help. renogy.force.com/helpcenter/s/contactsupport (USA) renogy.force.com/helpcenterau/s/casesubmit (Australia) renogy.force.com/helpcenterca/s/contactsupport (Canada) renogy.force.com/helpcenteruk/s/contactsupport (UK)
Hi, Truck. Thank you for your feedback which can let us know your current problems. In order to solve your problems more timely and efficiently, please submit a case through our Help Center Portal with more details (links listed below for specific locations): renogy.force.com/helpcenter/s/contactsupport (USA) renogy.force.com/helpcenterau/s/casesubmit (Australia) renogy.force.com/helpcenterca/s/contactsupport (Canada) renogy.force.com/helpcenteruk/s/contactsupport (UK)
@@RenogySolar Is there a way to use the monitoring screen and the BT2 at the same time? It would be nice to be able to quick check the screen, and then go to the app for more detailed info or settings if required.
Hi, Peter. Thank you for contacting Renogy. We really appreciate your feedback which helps Renogy constantly improve customer experience. Can you please kindly share with us about your using feeling for our DC home app? We will improve our app based on customers' suggestion. Look forward to your early reply.
@@RenogySolar The app does not even tell me the capacity of my battery’s it doesn’t tell me how long before they’re fully charged when the solar power is working it’s indicating that the alternator is working it’s completely useless it’s merely a solicitation platform very very disappointed
@Renogy I bought 3 items. 2 good 3rd is total CRAP. Their BT-2 would not connect at all. Support doesn't know how it even works... Would not buy fron again... @Renogy I bought 3 items. 2 good 3rd is total CRAP. Their BT-2 would not connect at all. Support doesn't know how it even works... Would not buy fron again...
"I'm sorry to hear about this. Our products undergo strict quality control before being released to the market. However, please rest assured that we also provide after-sales technical support and warranty services. If it's convenient for you, could you please provide the email or name of the customer service representative you contacted? This will allow us to conduct an internal investigation into the technical competence and information provided by the support staff to ensure compliance with our requirements. It will also enable us to expedite finding a solution to your problem and address any alternatives that may be available.
@Renogy I bought 3 items. 2 good 3rd is total CRAP. Their BT-2 would not connect at all. Support doesn't know how it even works... Would not buy from them again... Support told me to send them the item and they will try to fix it. ETA = however long it takes. Hell with that CRAP service...
I'm sorry to hear about this. Our products undergo strict quality control before being released to the market. However, please rest assured that we also provide after-sales technical support and warranty services. If it's convenient for you, could you please provide the email or name of the customer service representative you contacted? This will allow us to conduct an internal investigation into the technical competence and information provided by the support staff to ensure compliance with our requirements. It will also enable us to expedite finding a solution to your problem and address any alternatives that may be available.
@@RenogySolar thanks for your quick response. Far quicker than sending you an inquiry from your website. However why is it that you have two Bluetooth attachments? As I don't know which one to buy for my bual input DC-Dc mppt 30A? 🤔😁
Should I unplug the BT2 when not using? I don’t want to slow draw the batteries and drain them…
Boss, BT2 bluetooth work any mppt charge controller Or not.
Please reply
Will this slowly drain the battery when directly connected to the renogy smart lithium battery?
Hi, diypunx.
Yes, it will slowly drain the battery, but the power consumption is low.
I was hoping this would allow me to see my battery charge levels as wouldn't my dc-dc controller be able to know the battery status? I've got the non-smart 50Ah battery but now I'm not sure how much I've used from it and when I need to charge more. Is there a way to see this?
The app works well for seeing what the controller is doing unlike some comments here, though.
Hi, customer.
Thank you for your feedback. For smart batteries, our app can monitor the battery status. For your non-smart 50Ah battery, we suggest you can use our 500A battery monitoring screen.
I have two Renogy batteries set up with the communication hub and bt-2 bluetooth module.
After adding both batteries individually to the app, according to the manual, the app does not display both batteries.
Only when either battery is disconnected from the hub, will the other be displayed in the app. If both are connected to the hub, the connection is lost to both.
Hey Alex,
For any technical issues, please contact us here-www.renogy.com/contact-us?gclid=CjwKCAiA3pugBhAwEiwAWFzwdeH3Crd9vRTbjjTYl9l3daVqnotJPjBhs2nmw-Wkn1_guWQeW0ao6hoCOHcQAvD_BwE
What additional features does the bt2 have over the bt1?
Its even more useless and unreliable. What a disappointment.
Why i can't sign up
Is there a way to use the monitoring screen and the BT2 at the same time? It would be nice to be able to quick check the screen, and then go to the app for more detailed info or settings if required. @Renogy Solar
Hi, Scott.
The monitoring screen and the BT2 can not be used at the same time since our controller only has one communication port.
@@RenogySolar thanks for the quick reply
Hi there, the BT-2 works fine With the MPPT-Charger but not with the Battery (no Power led on, although it did once but Not and More) any idea??? Thanks
Hi, Reprozilius.
In order to assist you to solve your problems, we suggest you can submit a case through our Help Center Portal (links listed below for specific locations）for help.
renogy.force.com/helpcenter/s/contactsupport (USA)
renogy.force.com/helpcenterau/s/casesubmit (Australia)
renogy.force.com/helpcenterca/s/contactsupport (Canada)
renogy.force.com/helpcenteruk/s/contactsupport (UK)
Does it work on any inverter?.....
It doesn't even work on their inverter.
@@poulan9 🤭🤣🤣
I "liked" this but my "home" app sees the module.. but it won't finish pairing to it.
Hi, Truck.
Thank you for your feedback which can let us know your current problems. In order to solve your problems more timely and efficiently, please submit a case through our Help Center Portal with more details (links listed below for specific locations):
renogy.force.com/helpcenter/s/contactsupport (USA)
renogy.force.com/helpcenterau/s/casesubmit (Australia)
renogy.force.com/helpcenterca/s/contactsupport (Canada)
renogy.force.com/helpcenteruk/s/contactsupport (UK)
@@RenogySolar Is there a way to use the monitoring screen and the BT2 at the same time? It would be nice to be able to quick check the screen, and then go to the app for more detailed info or settings if required.
Unable to log into DC home app and therefore my bt-2 is useless
NICE VIDEO
Cool
The DC home app is terrible I’m sorry I bought the module
Hi, Peter.
Thank you for contacting Renogy.
We really appreciate your feedback which helps Renogy constantly improve customer experience. Can you please kindly share with us about your using feeling for our DC home app? We will improve our app based on customers' suggestion.
Look forward to your early reply.
@@RenogySolar The app does not even tell me the capacity of my battery’s it doesn’t tell me how long before they’re fully charged when the solar power is working it’s indicating that the alternator is working it’s completely useless it’s merely a solicitation platform very very disappointed
I totally agree, they just need to fix the app, is that so hard !! Just a bloody update 💔
@Renogy I bought 3 items. 2 good 3rd is total CRAP. Their BT-2 would not connect at all. Support doesn't know how it even works... Would not buy fron again...
@Renogy I bought 3 items. 2 good 3rd is total CRAP. Their BT-2 would not connect at all. Support doesn't know how it even works... Would not buy fron again...
"I'm sorry to hear about this. Our products undergo strict quality control before being released to the market. However, please rest assured that we also provide after-sales technical support and warranty services. If it's convenient for you, could you please provide the email or name of the customer service representative you contacted? This will allow us to conduct an internal investigation into the technical competence and information provided by the support staff to ensure compliance with our requirements. It will also enable us to expedite finding a solution to your problem and address any alternatives that may be available.
@Renogy I bought 3 items. 2 good 3rd is total CRAP. Their BT-2 would not connect at all. Support doesn't know how it even works... Would not buy from them again...
Support told me to send them the item and they will try to fix it. ETA = however long it takes. Hell with that CRAP service...
I'm sorry to hear about this. Our products undergo strict quality control before being released to the market. However, please rest assured that we also provide after-sales technical support and warranty services. If it's convenient for you, could you please provide the email or name of the customer service representative you contacted? This will allow us to conduct an internal investigation into the technical competence and information provided by the support staff to ensure compliance with our requirements. It will also enable us to expedite finding a solution to your problem and address any alternatives that may be available.
Not much good for those who have trouble reading for one reason or another 👎
We really appreciate your feedback. We will take your suggestion into consideration when we iterate our product later.
@@RenogySolar thanks for your quick response. Far quicker than sending you an inquiry from your website.
However why is it that you have two Bluetooth attachments? As I don't know which one to buy for my bual input DC-Dc mppt 30A? 🤔😁