We are looking for a field service management software that unifies - inventory, finance, field technicians and back office team. Have been attempting to use Zoho FSM for good 6 months now. It has un-necessary extra layers to register work orders. It takes me (owner) atleast 6 minutes to register a complaint and assign it to someone - I wonder how will indian blue collar workforce ever adapt to this! One area where Zoho can leverage technology a lot but FSM is not the best starting point as of now. If you happen to know of tools which allows easier field service management with a relatively simpler interface and lesser clicks to get work done, I would appreciate your suggestions in the comments below.
Sorry to hear that you have been facing difficulties in using Zoho FSM. We'd love to help you out. Let us know how we can reach out to you to schedule a product demo.
Great tool, looking forward to improvements and integrations in coming months/years :)
We are constantly working towards adding new features and making enhancements. We'd love to have you along for the journey!
Upsetting that this is not included with zoho one. These features should just be a part of desk.
We are looking for a field service management software that unifies - inventory, finance, field technicians and back office team. Have been attempting to use Zoho FSM for good 6 months now. It has un-necessary extra layers to register work orders. It takes me (owner) atleast 6 minutes to register a complaint and assign it to someone - I wonder how will indian blue collar workforce ever adapt to this!
One area where Zoho can leverage technology a lot but FSM is not the best starting point as of now. If you happen to know of tools which allows easier field service management with a relatively simpler interface and lesser clicks to get work done, I would appreciate your suggestions in the comments below.
Sorry to hear that you have been facing difficulties in using Zoho FSM. We'd love to help you out. Let us know how we can reach out to you to schedule a product demo.