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Your videos are very helpful
It is still a shame that you can not select multiple helpdesk teams by SLA - or that you do not have to select a helpdesk team so that the sla applies for every team
How do you escalate a failed SLA?
Your videos are very helpful
It is still a shame that you can not select multiple helpdesk teams by SLA - or that you do not have to select a helpdesk team so that the sla applies for every team
How do you escalate a failed SLA?