In June, I bought a new X-H1 from Amazon.ca, when I receive the package, I noticed the sealing void label on the camera sealing bag is opened, and it is wrinkled. So I contact their costumers service, and they exchanged a new one for me. Same situation as yours. Not sure if it is a common thing, but definitely checking for the quality of packaging helps a lot.
I don't usually comment on youtube videos but I just had to on this subject. I had the same experience buying an X-T2 from Amazon.es, void label had been opened etc and it had been updated to the latest firmware which had only just been released. After taking of the body cap I also saw a white speck of dust on the sensor and dust on the main body controls. After a little research on the internet I realised that the battery supplied with this supposedly new camera was in fact from an X-T1 an NP-W126 not S version. Anyway I decided to take some photos to try the camera and when I pulled them up on my PC the shutter count was over 3000! So I called up customer services and told them the whole story, they offered me a replacement and apologised etc, but what really annoyed me was that they didn't seem to care that some-one had replaced the battery and the charger (it was scuffed up) from an older camera. Anyway thanks for the video Randall, keep up the good work.
Such a great video for any consumer!~
In June, I bought a new X-H1 from Amazon.ca, when I receive the package, I noticed the sealing void label on the camera sealing bag is opened, and it is wrinkled. So I contact their costumers service, and they exchanged a new one for me. Same situation as yours. Not sure if it is a common thing, but definitely checking for the quality of packaging helps a lot.
I don't usually comment on youtube videos but I just had to on this subject. I had the same experience buying an X-T2 from Amazon.es, void label had been opened etc and it had been updated to the latest firmware which had only just been released. After taking of the body cap I also saw a white speck of dust on the sensor and dust on the main body controls. After a little research on the internet I realised that the battery supplied with this supposedly new camera was in fact from an X-T1 an NP-W126 not S version. Anyway I decided to take some photos to try the camera and when I pulled them up on my PC the shutter count was over 3000! So I called up customer services and told them the whole story, they offered me a replacement and apologised etc, but what really annoyed me was that they didn't seem to care that some-one had replaced the battery and the charger (it was scuffed up) from an older camera. Anyway thanks for the video Randall, keep up the good work.
You are my hero!