Do not buy Lenovo Legion 5. Facing sudden restart issues on my 1 month old laptop since day 1.
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- เผยแพร่เมื่อ 26 ก.ย. 2024
- Edit - sent the laptop to repair center and those folks performed Windows Restore and loaded factory OS despite telling them it’s not the Windows’ fault. Still facing the same issue. Probably the last time I have bought anything from Lenovo.
I hate this kind of "don't buy this" videos, especially the short one without any further/detail explanation. What happens with yours doesn't mean it happens with other's too. It could be just manufacturing defect. That's why Lenovo offers 3 years warranty. Just return it or claim your warranty so you could get a replacement. You even could try factory reset your Legion by resetting windows, this worked for me when I was facing sudden restarts in my L7i and never face this problem anymore since then.
Yeah I understand your point and it is reasonable. My frustration comes out from the fact that Lenovo denied replacement citing weird reasons. I sent the same for repair too but they just performed factory reset, reinstalled OS and sent it back to me and that did not solve the issue. I have tried installing Ubuntu, Windows 10 and everything (I am tech savvy and know a lot about computers). Finally I sent them this laptop and they changed the entire mainboard. This whole thing took 2 months but now this thing is a beast. Thanks for comments. Appreciate it. Have a good day!
@@thehuman5607 then why say dont buy it? Ur a dumb human i tell you that
Lmao especially when it’s like only 1 out of 10-20 people experiencing the issue on average with the laptop
and here lenovo people also throw shit at asus rog for the problems jeez it's all about product not everything is 100% meth purity like walter white makes
Just delete the video if your problem has been solve. Stop confusing people
I feel for you. Everyone here would be singing a different tune if it were them, but this is a problem than can be resolved. This is literally one of the best gaming laptops available. Get it fixed and you’ll be happy. That is what warranty and support are for.
yess i think that he's got virus on it.
That's true broo .... I was planning to purchase then I saw these kinds of video but you this comment made my day 😭😭❤️
He definitely has a virus did he try factory resetting
@@FromUpNorth9345 no.. i have same problem and never downloaded anything except games from steam...
I have this pc...best gaming laptop
Never had that problem in ny legion 5. Bought it back in 2020 and it runs like a charm.
Bro, what about whistle in legion 5?
I I also agree with you this must be a fake video
Bhai mere legion 5 ryzen 7 5800H ko 2 saal hone ko aaye hai per aabhi tak koi bhi issue nahi aaya hai abhi bhi performance buttery smooth hai.
@@ajitverse7155 I wish this was fake but as someone who put nearly $950, this video is as legit as it gets.
@@parthkharva5605 I think mine was a manufacturing defect that got slipped in quality control
"don't buy this laptop because of this specific problem i only have"
Yeah don't buy this laptop because it is thicker than mah girl
@@neomaster8739 🤣🤣🤣🤣
its no longer only his problem
You go and buy a dozen of this laptop lol🤣🤣
Facts 😂😂
Probably memory or psu issues. Should come with standard warranty, get it replaced
Windows issues
@@watynecc3309 could be windows too, but that’s an easy fix and user was still having problems even after reinstalling
Bro these people dont replace the laptop even if its under warranty, they just repair it. I dont recommend buying from them
Got few laptops from Lenovo, even for my friends, no issues .. and no, i am not working for them.
What you show is some issue with your laptop, whats the point ? Any device can broke at any time .. even from other manufacture or this is a revenge video ?
If it's the Legion 5 15arh05, try going into 'Control Panel'> 'Hardware and Sound'> 'Power Options'> 'Change advanced power settings'> 'Proccesor power management' and turn down 'Processor performance boost mode' to 'Aggressive at Guaranteed' for both battery and plugged in. I had this same problem for months and this is what worked for me.
That is if you still have the computer.
worked like a charm! thank you for sharing this information. im using Win11 home and had to enabled this in registry first. Again,
thanks alot.
What about minimum processor state option
i bought same laptop and using it from 6 months and no issues
same name
Good for you. I have the same problem since I bought it and keeps happening at least one time a day no matter which OS, drivers or bios I use.
Yeah and doesn't have overheating issues too that lappy runs like a charm
How is the battery life?
i heard a youtuber was talking about this issue, the laptop isn't the problem, it has something to do with the intel drivers or something
I have this problem with an amd model
Your product has some issues, it doesn't mean that the Lenovo legion is not good.
No, this means your new laptop could come with the same problem so shut up
yup.... 🔥
Facts I’ve seen so many gamers still use older Lenovo gaming laptops with gtx
DO NOT take this into into consideration when deciding on a laptop. This does not seem to be a reoccurring issue. Production faults happen from time to time in every factory. The warranty should cover any such manufacturing faults. They may repair your laptop, or give you a new laptop.
Edit: This may also be an issue with windows 11, as I know that it has some bugs.
True. Don’t take this into consideration. Some defective products do slip the quality checks. However note that Lenovo had denied replacement giving absurd reasons. Take this into consideration. However, the repair process has been pretty smooth but the repair center had failed to find fault in the very first try. Had to send it twice and the next time they did change the entire mainboard!
@@thehuman5607 I think u should have mentioned this in the video, because from the information we were given at first, it did not seem like reliable information. This changes it up a bit tho. Thanks for the reply!
@@thehuman5607 same problem
I have the same issue
I have my 2022 one for almost a year best laptop i ever bought ! Would totally recommand
Ryzen or Intel?
Intel i5 processor
Typing from this exact same laptop 3 years later (official date: 14th of april 2021), still running smooth and perfect after literal 10 hour a day usage for 3 years.
*I bought one and love it zero issues besides the keyboard and the crappy customer service!*
Whats wrong with the keyboard? Is it 2021 version?
Never had it in my legion 5 amd. got it in 2021. works great
If legion5 2021 and 2022 were the same price what would you recommend??
New one comes with three year warranty and support 😢
This started happening to me too, I own mine since 2020 and it worked flawlessly until like one month ago. Currently I am trying to find out where is the problem, overheating is definitely not an issue. Normally this happens only on idle CPU or very low load, laptop either freezes or restarts. This might relate to battery but it is hard to troubleshoot since logs show nothing. Reinstalling laptop didn't help but I will try reinstalling it without using settings stored in Windows account this time
Bought in July this year. Encountered several power issues, now -literally right now as I'm writing this- while I was playing music in the background, suddenly screen goes black. Keyboard light goes default as well. Scared for my life rn lmao
Mine was worse. It went black and turned off for no reason. Got the entire motherboard replaced lol
I think it happened to me too 2-3 times if I recall correctly. I bought it a year ago but never had any problems apart from small issues in the first couple months. Also mine is legion 5 pro so idk if that counts
@@thehuman5607 that's scary. I'm still in warranty thankfully. I'm still trying to fix it. I just drained the power and if it still doesn't work then I'm letting them fix it
@@francescoleoci7685 oof. What did you do then to fix it?
@@ziana9513 ah yeah forgot to mention, I didn't do anything at all, nothing happened ever again after a windows 11 update. Not really useful for you and maybe don't take doing nothing about it as an advice.
I would say judge how bad your problems are and eventually search for similar issues online or maybe even contact support, regarding keyboard light it does still go default for me during a slow boot. Good luck
Never had any issues like these on my Legion. One of the best Laptop. Not to mention great customer service and warranty.
Bought r7 rtx 3050ti model. Ran smoothly until my laptop got stolen.
Now the thief must be facing the restart issues
Wtf !!!!
@@thehuman5607 I used the laptop for like 7 months without issues. Thief must have already dissected my laptop and sold parts (16gb ram, 512 ssd).
I've got Legion 5 (gtx1660ti, i7-9, 32gb ram) back in 2019 and it's still great, run smooth after one fabric reset, no cleaning at all (literally never opened it), a lot of traveling with it in school backpack. I played rdr2 kingdom come, cyberpunk and many many other games on it through years and all was at least smooth on low-medium settings without overheating. I can recommend it
Step one restart device
Step two check for updates
Step 3 reinstalled os
Step 4 ring support
Step 10 - post on TH-cam
@@thehuman5607 what about steps 4-9
It's a bios issue. I downgraded my bios to previous one, now runs all good
How to do it ?
Yeah how ?
Dont use newer than GCKN50WW. Also use windows10 preferably over windows11
how's gaming on this laptop? do most games run smoothly
@@ryillera it can run warzone like its nothing so... yeah
I think this is windows11 issue not the laptop. Try to change the O.S.
Yeah my one was perfectly I love it but if you have any questions how to fix a legion 5 laptop you can ask my I’m kinda good at fixing computers I’ll say I’m 80% good
Thanks for offering to help but I got it fixed from Lenovo. I had my mainboard replaced.
Ok @@thehuman5607 👍
Don't add an additional drive to the legion 5, be it SSD or Nvme if you don't know how to properly install/troubleshoot or unwilling to replace the drive. you also get a one-year factory warranty from I.B... I mean Lenovo on the laptop. Had this been a problem from day one, you could have returned it to the place of purchase within the return period for refund or sent it to Lenovo to be repaired or replaced under warranty. you could have just retuned the HD also when you've seen this happening and tried to reinstall it... (at least I would have) take the second hard drive out, try to reseat it or replace it. There may just only be a problem with the second hard drive.
i have the same problem with Legion 7, 1 tb ssd, 32 hb ram, so it can help if i add a new ssd or its just hardware?
that's happens when u find a gaming laptop offer from random websites under 10rs
Update the bios it's the issue with bios... Every new laptop have rough edges.. and it will only be fixed in 12 months of updates
With legion laptops u do the opposite u rollback to older bios because everything after GCKN50WW is fucked and broken :DD.
Guys this vid was published in June 2022, definitely Lenovo has fixed the issue and i myself have a lenovo legion 5i 14th gen (i9 14900HX, 32gb ram, 1tb ssd)
@@n13371 Yes, Lenovo has fixed the issue. It’s an older model
Someone:Has an issue ‘dOnT bUy tHiS’
Everyone else: mine works fine
You can buy this and face the same issue.
Everyone else: mine works fine
I have the same model and the same problem and there are many sites reporting people with the same problem. Even on the Lenovo's forum there are people talking about it. Therefore it is not an isolated situation, probably a batch that came out defective at the factory.
wow. Mine is 7 months old now, never had any issue. Still going strong
U are just unlucky bro, this is the best laptop to buy in this price range in my opinion, just get it replaced u will have the warranty still
quick question as I am planning on buying it due to the hella good prize, how's gaming on this laptop?
@@ryillera great
@@grizius4123 I'm considering purchasing one too, which is better for video editing and gaming? Legion or ROG? if ROG, what model would you recommend?
@@meepp8281 I bought lenovo 5 pro Ican't tell u much about asus rog, but lenovo laptop is hella great works great game great no issues. but I do know asus make decent laptops too but have qc issues u shall ask and check asus reddit or buyers
@@meepp8281 both are good. But Legion is slightly better.
No issues Watsoever since day 1 been a year. Brilliant laptop
Since I use a Legion 5, I can confirm this is real, and this happened to me too.
Mine just died the other day after owning it for a year and a half. Biggest financial mistake of my life
I haven't had any problems at all, all is running smoothly for me
hopefully you get problems soon 🤞
@@bokicake bruh 😂
Son of the account owner : Go and ask to a2d bro you will get the solution 😊
Account owner has no son sir. I mean not in my knowledge😂.
@@thehuman5607 he said about his mothers account
I had the same problem. I bought Asus Zephyrus G14 2 months ago. It has ryzen 7 5800hs and rtx 3050. I installed win 11. In 2 months, I played games such as cold war, battlefield 1, bfv without any problems. Whenever I left my computer on until morning to install Battlefield 2042, when I woke up, "Auto Repair" was written on my screen. My computer was unformatable via USB stick, freezing and not loading. I was encountering a blue screen error that was not resetting in the reset section in Windows 11. The computer guy told me that the SSD might be a problem and we just installed it, but nothing improved. I gave it to the authorized service and I am waiting for a response.
I don't think it's the fault of the lenovo or asus brands? Maybe it is related to the Windows 11 operating system, because I think it is a very faulty operating system.
it's problem your laptops battery wire that is damaged and it keeps disconnecting the battery and it keeps on restarting
It can be fixed
You aren't alone. My 2020 legion 5 didn't have any physical issues, but my 2021 legion 5 has issues with screws rattling in my computer, even required a motherboard swap.
Do wszystkich Polaków nie bójcie się zakupu tego laptopa jest naprawdę świetny jednak warto zwrócić uwagę na podzespoły
you got unlucky. theres a bad one in every batch. I'll keep buying lenovo over dell, hp, alienware, asus... any day. My legion is still an amazing laptop.
I got mine just yesterday. This one seems to be a manufacturing issue. First response to such things is to check whether to upgrade or downgrade anything. If it fails, just use the warranty.
Yes. I tried both upgrading and downgrading. Even people from Lenovo tried the same but gave up at the end lol and finally replaced the mainboard. This works like a charm now. Anyways, congrats on your new laptop
@@thehuman5607 I have the same issue right now . But the customer care is not believeing it's a motherboard issue since it's not happening in bios. Did your happen in bios also?plz reply
@@adithyananil2176 Just keep sending your system for repair. They will tell you to keep resetting the operating system.
@@adithyananil2176did you find out the real issues?
I have the same problem. I already formatted it, and the same problem appeared again, there were times when I couldn't even format it 😢
It's been 1 year since I bought this laptop and I haven't faced any kind of problem
Bios problem bro, just update it lol..
i have a Legion 5i, and none of that ever happened. I just upgraded to windows 11, and it runs even better.
Me with my 1 year old legion 5: :#
2 years warranty. Claim it
Did you ever do a hardware test in Lenovo vantage? If so, did it catch it? I'm having a similar issue, and I'm trying to see if it's a hardware or software thing. Thanks
Funny I have the same issue. Toda I send it to Lenovo for repair, hope it will get fixed.
Downgrade to windows 10.Problem will get solved
Dude any brand has problem sometimes. Thousands of laptops sell and some of them have problems from factory. It doesn’t means that laptop is bad. Legion one of the best gamers laptops ever. Sorry for my English.
my legion 5 pro runs like a god
So does mine now. Got it repaired from Lenovo. It’s a best for sure. Cheers!
@@thehuman5607 Delete the fucking video then
Had the laptop for almost 2 years, best thing I did and I just love it. Perfect for gaming and work!!!
It's memory issue
I’ve changed two times of spare parts in two years. First time was the battery issue, second time was the fan issue.
I buy it one year ago and till today is perfect
Got my lenovo legion 5 in 2021 and now just upgraded to 16 gb ram and 1 tb, cleaned the fans and changed the thermal paste, runs like a rocket
Bad luck you got a faulty one. Mine works perfectly fine.
I bought one in 2019. It's still going strong. I've replaced the keyboard once. And I've cleaned the fans twice. Never had this issue, and don't think many people do. If you take this video and negotiate with them, they might help you out. See what happens, keep trying. Lenovo is a decent brand. Just a little wonky at times.
They replaced the mainboard and now my laptop works fine. It took a lot of emails, calls but they finally agreed that there’s something wrong with the hardware
Ram needs to be replaced same thing used to happen with me when I bought my first pc in 2010.
I understand your pain. Yeah seems like your Processer may be overheating
Yes sir. It turned out there was something wrong with the mainboard so Lenovo replaced it after I kept sending it to them multiple times
legion have unlimited support, u can use this 😊
Lenovo legion 5 pro is one of the best laptops
That’s unquestionably true. I am pi$$ed at the service Lenovo has provided me and the fact they keep denying replacement
@Come On Noob He already paid for the laptop, he should not pay any more. This is Lenovo's job to fix
@Come On Noob well, it’s their responsibility to deliver a fully functioning product, and he didn’t get a fully functioning product, which is what he paid for
We didn't see the 🔋
Bold Statement. The kind of statement that makes you think its human error. Everyone else's works fine.
No sir. Tested it quite often. Sent it for repair and the problem still repeats after the repair. Sent it for another repair and they changed the mainboard. Now it works great (even on windows 11). So definitely human error but I ain’t that human. Have a nice day!
@@thehuman5607 So logically, you go and say the brand is trash because your having a problem with one computer. To the contrary. It's amazing. The Legion 5 has been working great for 2 years and still runs my heavy loads of editing softwear flawlessly . I've even upgraded my Ram and SSD internally. Because its basically plug and play. So simple to upgrade. What a powerhouse.
Good for you. I hope I was just as lucky. Now that I have repaired it, it works so well. However, the repair process has been pain in the @$$.
@@marmo323 i got my lenovo 4 months ago, and it was running all fine for 3 months, when it started on the exactly some problem with random restarts. so not all or as lucky as u ;*
@@henrikmc97 not All.. just Most are lucky like me.. the guy that posted this was able to have it repaired. see above..my issue was with the, don't buy this because I'm having issues, part of it. That's like me sayin the Sony and its entire brand suck because my Sony headphones stopped working.
Never had that problem I actually upgraded to the tower model and they both work great
Don't worry it's maybe windows 11 problem because still windows 11 is not optimised so downgrade to windows 10
I was think about that
with amd
I also got this problem on my legion 530 laptop
just format it i think the problem in windows
It looks like the problem might be with the second drive. And something tells me that it is one you installed yourself.
Am also facing issues with legion 5 pro from day 1, while playing Valorant whenever i trie to minimize it and open anything it freeze
I have the same problem too, do you know how to fix it?
do u think playing GTA V online on legion 5 is worth?
You got 8gb ram or 16gb ram? Upgrade to 16gb if you wanna game and run background tasks 🤙
Lol same it's a bug I think
Yeah, win11 issue. I have heard of multiple instances of this, as well as it has been happening to me. Everything freezes, but you can still move the mouse pointer. I have not seen any comments on this issue from either valorant or Microsoft as of yet. Like some people said, downgrading to win10 might be the best solution, if you wanna go through that...
If it is a new laptop i think it is a manufacturing defect
broo same even i have the legion 5 R5 4600h model , it just randomly restarts 10-20 times a week :(
How did you solve it?
@@mdrakibulhasan7301i went to lenovo service centre he said instead of changing motherboard buy a
new one , and yes the issue still persists in my laptop and also the power button does not work to turn on laptop everytime i have to use a pin to turn it on through novo button on laptop
I'd bet these issues could be narrowed down to a production date on these boards. For all we know, lenovo could've silently updated the design. Hope they get hit with a lawsuit.
Dude my legion 5 is a beast
Mine’s too, dude, when it’s not restarting and crashing
You can't blame the laptop, this sounds like a power issue. You have the right to ask for a refund because It sounds like It has a fried power chip from wrong usage or bios/software issues.
Lenovo is denying refund and that’s my whole point being so pi$$ed
I'm pretty sure this is a software issue, not the laptop. Stop telling people not to buy this product just because you're facing a specific problem.
Ya so I had this issue and I was frustrated annoyed and agent but the problem that I face with my cousin too was the the main fan broke of and damaged the motherboard after the replacement I didn’t face any issue so far and it’s running beautifully😁so if you are facing a problem like this I don’t recommend taking this to Lenovo as I have tried and they failed they couldn’t locate the problem so best take it to a good rated laptop repair spot that should do the trick.😄
I used to have this problem with my 1650 legion. I figured it out that the vantage software + turning on and off mux switch( hybrid mode) frequently caused it. I turned off the hybrid mode and never opened vantage again since I don't really go out with it and doesn't use it on battery so battery drain is not an issue. Its been 5 months and no restarts ever happened after that day. It may or may not help in your case
This guy has removed the battery and using DC. Then he suddenly unplugs the laptop only to embellish Lenovo😅
Is it Kernel Power 41(63) issue? Used to have it on L5 2020 model and it was a nightmare I couldn't solve.. Seemed like a hardware problem, and the only solution for me was to sell it with a huge discount.
PS. Very funny how people get so aggressive defending this bs and claiming it's your fault 😅
Correctly guessed. I sent it to Lenovo the second time and they replaced the whole mainboard. That has solved the issue. Probably some kernel issue it seems. But I don’t want to take this video off because this seems a consistent problem across Lenovo’s line. Thanks for the comment though!
@@thehuman5607 well, I'm glad it solved the issue)
Correct, it is actually quite widespread, no matter the Legion generation, unfortunately..
And in my case it started right after the warranty had expired, like after a year of usage(
2 years zero issues
Probably Windows 11 issue , reinstall windows . And it is a good gaming laptop at this price range! Only flaw i got in this device is slow ram which doesnt affect that much just 5 to 10 fps difference. Stiilll you can upgrade it 👍 🔥
Your unit must've been facing manufacturing defects.. as mine one works smooth af though bought in 2021. Their service may resolve the issue.
Yeah it was a manufacturing defect! Got it fixed
Bro it's windows 11 issue I also faced the issue
im have windows 11 and dont have this issues
i have same issue on win 10
He said it was a Motherboard Issue, Okay, but people If you face any problems on the Legion 5/5 pro, just downgrade to Windows 10!! Windows 11 Has Manny bugs & issues, It is not fully optimized yet !!
Yes. Mine was a faulty mainboard but if any of you are facing this kind of issue, just downgrade to Windows 10. This is what the service center people recommended to me as well. In my case it didn’t solve the problem however
There is a thing called "WARRANTY"
@Hand well if you have that issue from day one and never use the warranty then it's kinda your fault
This would be an issue with all gaming laptops you would buy. This is probably a thermal issue. Clean out the vents and it will stop turning off. It shuts off because of the thermal protection. It would be nice if the user was notified that the temperatures are high, but this happens to me about twice a year, as I regularly need to get rid of the junk inside this thing. You will need to do this with every kind of gaming laptop
This is happening to me but mine just turns off like short circuits….. it’s stupid it’s legit 1 month old and I hardly use it maybe has 8 hours use and this laptop already acting stupid
Same thing was happening to me. Had to get the motherboard replaced
@@thehuman5607 Hi, do you reccomend this laptop anymore?I want it for video editing,streaming, content creation.
How did you got it fixed?
My legion 5 from 2020 never have problem except storage full
I’m actually having this same issue right now. If you have resolved please reply
Damn, I was thinking about getting one but I’m scared now
@@Mr-jj3gp I’ve determined mine was a faulty display adapter but it’s not an issue with newer legion 5 models using RTX cards or the legion 7. Seems the one stunting the gtx 1650ti was a fail.
My laptop is having the same issue
I’ve had mine for about 2 years. I have loads of video game mods installed, and it still works fine.
Just don’t get this laptop if you’re hoping to take it to class. Its relatively heavy, doesn’t fit in most backpacks, and battery lasts about 4-5 hours.
Lenovo Legion 5 Pro owner here. Never had an issue with mine.
How is the battery?? How long does it last
I have the legion pro 5 and it works perfectly for me with high performance demanding games like Destiny 2
I love my legion 5
I had this problem too when I inserted the second RAM from SK Hynix together with Samsung RAM which were preinstalled on Legion 5. I think their architecture is a little bit different. Then I removed Hynix RAM and the problem got fixed. I bought other Samsung RAM for dual channel and got no problems
Yeah make sure to always buy the exact ram that’s already on the system if you want to add more ram
Been using mine for a good year now, no issues whatsoever.
Homie was on on Phub since day 1 😂
It's memory issue it,s just 1 month old what are you waiting for get it replaced
And you can easly get it fixed to.
Lenovo denied replacement saying the product has exceeded 30 day replacement window. I filed for replacement on 7th day and they denied that too. Had filed replacement requests thrice in first 15 days only yo get denied. Now that I have been forced to keep the product for a month, they’re telling me I should’ve returned it some days ago.
@@thehuman5607 damn thats sad bro.. bad customer support. Any updates recently? Have you fixed it?
@@thehuman5607 bro what r u saying
Spending so much money and can't use it!?
File a case bro
@@blazingguyop I bought it from an authorized reseller and not from Lenovo directly. It was new though and also sealed. Per Lenovo, they cannot replace any set bought outside of Lenovo’s own stores. BS!
@@thehuman5607it's authorized dealer bro
They given permission to sell their products
What about warranty?
BTW bro what happened if we buy it from online stores?
Such as Amazon?
I actually wanted to buy one but in online stores it's very cheap now that's why I am asking