When you tell yourself that procrastination is okay because you're learning then realise you've not done any work for about 3 hours... I only stumbled across this channel a week or so ago and I can't stop watching. The only youtube channel where I can sit for more than 10 minutes (usually an hour or more) and be fully engaged the whole time. Great content and very valuable information, love what you are doing here.
I stopped counting how often I've already watch this episode. And still, with notes and all the stuff... Everytime I watch it new styles and stuff are popping up in my mind 😁
Not even half way through, this is probably one of the most valuable videos you have done on this entire channel ever. Will be re-watching and taking notes. Thanks Chris and the Futur Team.
Thank you, Chris and the rest of you guys at The Futur. Your videos and tools are so helpful and informative. This video especially, I was looking for something similar to this on your channel earlier this week and this was a gift. Also, your bluntness and straightforward attitude towards everything is so great. Honest and inspirational work.
I would love to see a video about a kick-off meeting with a client. The meeting after you've signed a client and you're meeting to get all the details in order before you get started on the work.
Thanks for the answer to my question, I've been getting asked what my rates are a lot on first contact and was really interested in how to turn that around into a budget discussion
I get that it is all important, but I like the topics so much, but just don't have time to watch them all till the end. A short recap would be awesome!
Saying you don't have time is a false self belief. This stuff is absolutely invaluable and if you really care about smashing it for your clients, you will absolutely find the time. I don't think you'll learn enough for it to be of decent value with just re-caps.
I listen to these when I'm doing something where I've reached an unconscious competence... cooking, cleaning, being at my day job, sometimes even doing my design work, animation for the most part is about repetitive tasks and trial and error testing.
He is taking his valuable time to share info we would need to pay for elsewhere or just not have access to. If we really want to have the knowledge then we will do what we need to do to get it. He isn't obligated to share any of it with us.
Chris! thanks much for the video and the specific part around price bracketing. Totally helped me with a pervious question I had for you. thanks much man.
Chris, oh I have been. started with your videos 3+ years ago, lol. slowly catching up. currently on the video with you and Jose called "Listening", great stuff. thanks again for all the help.
Can't really tell. I have question but its more about before the 1st meeting. How do you introduce your services to potential customers. Not necessarily cold leads but to people that know who you are but are not aware of the services you offer. I have potential customers that in my local market that I worked with before but with another company (printing). I want to introduce them to my services of strategy, branding, websites design, social media marketing and managing ,print colateral as well as SEO and digital marketing. A lot the role playing you do is when the client contacts you. What is the best way to contact potential customers and offer these services without sounding too "pitchy"?
I noticed you said, you typically charge for the Strategy, which is great. Is Strategy & Discovery at the same time or separate? Example • 1: Lead/Cold Call/Lets work together (Free, 5-10 minutes) 2: Discover($$$) 3. Strategy($$$) 4: Design($$$) Etc. or is discovery free was well? It looks like in this model the discovery is not free and you charge for this along with the strategy, but I feel that would be hard breaking into that market initially.
strategy/discovery are the same thing. we should be clearer when we explain this. at each phase of the client interaction, try to create value to the client. then try to capture a fair percentage of the value you create.
Hey thanks for another great video really appreciate these videos a lot, but it takes a lot of time to get through these videos... so would it be possible for you people to make a audio version of it too (just post the audio somewhere maybe on your podcast?)
If the clients allow you to do so, do you think recording the conversation would be a good thing to do to be fully in that talk and less worry about the notes that you need to take?
so when you uncover the business goals in the first meeting, then when you go to the strategy session you repeat the goals we are going to solve in the priortize goals exercise?
the first meeting goal is to get a sense of the problem (not to solve it) and to establish your value. the second meeting (you charge money for) and do full blown discovery. appetizer vs. main course. hope that helps Mario.
when you where talking about pitching/elevator pitch, as someone who is just starting out should I have a pitch or show them my portfolio instead? thank you
the elevator pitch is about being able to distill what you down to a short phrase in the event that you are riding an elevator with someone really important. you're not going to have the time to whip out your portfolio.
If I'm just starting out should I be recording my calls (with their permission)? Or at what point should I be doing that, even if I should be doing this? thanks
I heard something somewhere about not accepting too much cash because you are liable for any mishaps so you should get some kind of insurance to protect your business from a contract breach lawsuit (?) Or Im I crazy? ;p
These videos are really addicting. Seriously, I learned way more stuff from this channel than from my university.
Kai Cheng thanks Kai.
uni is dead behind The Futur
So true brah
You said it. It's 6am and I've been watching through the night... again. It's just motivating, getting so much solid info that I can actually use.
Completely agree. Binge watching while I work!
When you tell yourself that procrastination is okay because you're learning then realise you've not done any work for about 3 hours...
I only stumbled across this channel a week or so ago and I can't stop watching. The only youtube channel where I can sit for more than 10 minutes (usually an hour or more) and be fully engaged the whole time. Great content and very valuable information, love what you are doing here.
Appreciate it, Lee!
I stopped counting how often I've already watch this episode. And still, with notes and all the stuff... Everytime I watch it new styles and stuff are popping up in my mind 😁
Not even half way through, this is probably one of the most valuable videos you have done on this entire channel ever. Will be re-watching and taking notes. Thanks Chris and the Futur Team.
Literally have my first major client meeting tomorrow. This is perfect, another great video.
how did the meeting go?
how did the meeting go?
yo It's 4 years later....did you close it?
@@KaviSivyer I also curious how it goes, its been 4 years.
How did it go???
We have received much more knowledge in this content than what we anticipated. Thank you, Futur.
watching this prior to a first client meeting... in about 30 minutes yayyy
Wish I found these years ago. Trustworthy and valued content. Thank you for doing these videos it helps a lot
Thank you, Chris and the rest of you guys at The Futur. Your videos and tools are so helpful and informative. This video especially, I was looking for something similar to this on your channel earlier this week and this was a gift. Also, your bluntness and straightforward attitude towards everything is so great. Honest and inspirational work.
Salsi Salama thanks. Appreciate it.
Watching this in June 2021 and there is still so, so much relevant value here. Thanks Chris and the team at The Futur!
We love you. Thank you so much Chris and the whole futur team
Been watching episodes back to back. Been in consulting and not a designer for a long time, but your topics really get to the point. Thanks.
This video is worth millions of dollars! For real... 👌🏼
Aaron Pierson thanks Aaron!
This is such a useful video... I come back to it at least once a month. Well done and thank you!
I would love to see a video about a kick-off meeting with a client. The meeting after you've signed a client and you're meeting to get all the details in order before you get started on the work.
I think Ben and Matt are working on this.
@@thefutur Looking forward to it!
I thank you for these videos. It makes us, as a graphic designer appreciate our work more. so, thank you for your effort.
I really want to thank you for all this information presented in that very sharp way of yours. Better than university ;).
thank you so much Mr. Do ! I really glad you made this video!
Thanks for the answer to my question, I've been getting asked what my rates are a lot on first contact and was really interested in how to turn that around into a budget discussion
I get that it is all important, but I like the topics so much, but just don't have time to watch them all till the end. A short recap would be awesome!
Saying you don't have time is a false self belief. This stuff is absolutely invaluable and if you really care about smashing it for your clients, you will absolutely find the time. I don't think you'll learn enough for it to be of decent value with just re-caps.
No man, a content MENU would work better
I listen to these when I'm doing something where I've reached an unconscious competence... cooking, cleaning, being at my day job, sometimes even doing my design work, animation for the most part is about repetitive tasks and trial and error testing.
There is a "Annotations" menu, no?
He is taking his valuable time to share info we would need to pay for elsewhere or just not have access to. If we really want to have the knowledge then we will do what we need to do to get it. He isn't obligated to share any of it with us.
Really needed this. Awesome stuff. Thanks Chris!
Absolute Banger Chris!
Great fan for your regular vids!
Those are magic💥
Chris! thanks much for the video and the specific part around price bracketing. Totally helped me with a pervious question I had for you. thanks much man.
Nicholas Inclan you should watch more of our videos on the business of design. There's a whole playlist for ya.
Chris, oh I have been. started with your videos 3+ years ago, lol. slowly catching up. currently on the video with you and Jose called "Listening", great stuff. thanks again for all the help.
Best channel on internet, greetings from Brazil.
miguel Figueiro hello Miguel. Obrigado.
Amazing...,learn something in every video, thanks chris
Pure Gold.
Thx for a wonderful hour of knowledge content!
You’re very welcome
"I use pen and paper." 😂 Chris you know that's not what they were asking lol
Monique Kennedy I know.
Amazing episode. So much value. Definitely one of my favorites even though I like all the videos. Chris is so grumpy on this one! lol
Bellwether Brand I’m grumpy on all of them.
Can't really tell. I have question but its more about before the 1st meeting. How do you introduce your services to potential customers. Not necessarily cold leads but to people that know who you are but are not aware of the services you offer. I have potential customers that in my local market that I worked with before but with another company (printing). I want to introduce them to my services of strategy, branding, websites design, social media marketing and managing ,print colateral as well as SEO and digital marketing. A lot the role playing you do is when the client contacts you. What is the best way to contact potential customers and offer these services without sounding too "pitchy"?
Me: Heads over to town, sees a billboard, reads:
"I don'd believe in billboards" - Chris Do, The Futur
Yes!
Thank you for this..I had my first in-person client meeting Friday and I sucked, 😢..I guess the next one will be better..
you'll grow each time. my first call was pretty bad.
Smart moving ads/sponsors to the beginning. We love your videos more than enough to get away with this. Now, on to the video for me.
You are my man !
I noticed you said, you typically charge for the Strategy, which is great. Is Strategy & Discovery at the same time or separate? Example • 1: Lead/Cold Call/Lets work together (Free, 5-10 minutes) 2: Discover($$$) 3. Strategy($$$) 4: Design($$$) Etc. or is discovery free was well? It looks like in this model the discovery is not free and you charge for this along with the strategy, but I feel that would be hard breaking into that market initially.
strategy/discovery are the same thing. we should be clearer when we explain this. at each phase of the client interaction, try to create value to the client. then try to capture a fair percentage of the value you create.
Hey thanks for another great video really appreciate these videos a lot, but it takes a lot of time to get through these videos... so would it be possible for you people to make a audio version of it too (just post the audio somewhere maybe on your podcast?)
Selim Öfverström yeah. But we are also releasing content just for the podcast. So we will have to figure out when/how to do this.
If the clients allow you to do so, do you think recording the conversation would be a good thing to do to be fully in that talk and less worry about the notes that you need to take?
Yes. Record the convo for your own evaluation.
legend
so when you uncover the business goals in the first meeting, then when you go to the strategy session you repeat the goals we are going to solve in the priortize goals exercise?
the first meeting goal is to get a sense of the problem (not to solve it) and to establish your value. the second meeting (you charge money for) and do full blown discovery. appetizer vs. main course. hope that helps Mario.
Hey guys, could you please share the link to the soundtrack at the beginning of the video? Thanks!
when you where talking about pitching/elevator pitch, as someone who is just starting out should I have a pitch or show them my portfolio instead? thank you
the elevator pitch is about being able to distill what you down to a short phrase in the event that you are riding an elevator with someone really important. you're not going to have the time to whip out your portfolio.
Please someone give Chris a snickers
If I'm just starting out should I be recording my calls (with their permission)? Or at what point should I be doing that, even if I should be doing this? thanks
Anna Lessman record your calls. Listen back to learn.
wheres the link for the first meeting worksheet you were talking about in the beginning?
www.dropbox.com/s/l0do3ne1ogvnrp8/First%20Meeting.pdf?dl=0
I heard something somewhere about not accepting too much cash because you are liable for any mishaps so you should get some kind of insurance to protect your business from a contract breach lawsuit (?)
Or Im I crazy? ;p
neuemage I like cash.
you said you have scripts about how to respond to people that object to you, are those free or are those in the kit?
Anna Lessman in the selling strategy kit.
Selling Strategy & Overcoming Objections in Sales:
www.thefutur.com/product/core-selling-strategy/?YT&YT%20direct%20link&Selling&C%20creative%20business%2C%20design%20business&YT1
Where can I get the slides?
The skillshare link in the description isn't working
Bharat Narang I'll update soon.
fixed. I'll share the deck w/ you guys on the futur site next week. sit tight.
Where is that AGENCY IN A BOX product? I cant find it.
It’s been discontinued.
What is the software you use to show where you are in the work with your clients? I didn’t hear it correctly
Trello
23:45
28:14 🔑💥🙏🏾
31:15
36:22
37:47
42:09
45:44
What pen do you use for your notes?
Digital or analog?
audio ok
ups sorry I thought was live
np. appreciate the feedback.
14:45 guys, you sure you mean response rate? maybe bounce? aaron at work? :P xD 💙
maybe im an idiot
response rate as in, engagement or conversion
i knew it i was an idiot, thanks!