How customer experience will shape future benefit plans

In this episode, we examine the importance of understanding employee sentiment and how it impacts and influences business decisions and success. We talk with Aniline, a software company that utilizes AI to extract valuable insights on employee experience and satisfaction from multiple platforms. Additionally, we examine our own practices, highlighting the importance of gathering feedback to enhance internal communication, refine benefit plan designs and improve strategies for elevating the experiences of our own employees as well as our customers.