Thanks, dude. Customer service is everything. They should’ve just sent you a new scooter. I almost bought one of these. I’ll avoid it like the plague now.
Every brand of scooters have had some defective ones pass through, it happens.. customer service for every brand has also had a few "HORROR STORIES" including DUALTRON or Mini Motors it happens at times, but not EVERYTIME!!!
The JOYOR has been a GREAT scooter for me as well, I have owned my LR8 for over 3 years as well with out ANY problems. NOW OVER 4,700 miles, battery still giving me around 40 miles and speed still the same as new 27mph. (only replacement was the front tire from being bald)
As a person who is in the sports and entertainment industry I want to solve this bad after service issue. I don't care if I have to get a contract with lime to offer repair services
I am having a similar experience. Joyor will not send me Return Authorization to send back the Joyor F7 I purchased from california and received it 12/22/22. The scooter came with a few minor issues. The item looked used, the front wheel was crooked and rubbed against the front forks. The rear brake also did not work. I filed a paypal dispute today. I wish I had seen your video sooner. Any advice in getting my money back?
I had a Joyor lr8 for 2 years that was great, put over 1,000 miles on it. The battery finally died around the time when Joyor said it would. So I had a great experience from them. I loved my scooter and am looking to get another.
I had a similar problem when I bought it, I wanted to put it on charge, the charger burned out, the capacitor exploded. I wrote to the seller and they replaced my charger. They replaced it with a working one, everything was fine, after the first trip it stopped charging, handed it over for repair, they replaced the BMS board. Replacing the BMS board in Ukraine costs 2500 UAH (about $90). After replacing this board, everything is fine, I calmly charge and ride it. Here are a couple of tips for using ANY ELECTRIC SCOOTERS! To charge the scooter, you first need to connect the charger to the scooter, only then to the outlet, because the BMS board may burn out. Charge the scooter in a place safe from fire, because even the most expensive scooters can be defective. Do not discharge the scooter before turning it off, because the BMS board may go into protection due to the battery being too low.
You say anything you have to first put the charger on the wall socket then on the scooter otherwise you can have an arc of electricity and grill the controller
If you open the deck you can check the Fuse near the controller . It’s possible that the fuse blew out it happens it happen to mines I had the Joyor S Y9.
What’s the status on this scooter? Did you get it running? I have been told with any of my e bikes and scooters that it is best to plug the charger into the batter/vehicle first, then plug it into the outlet. I don’t know why though. I hope you get it working.
Almost bought a Joyor Y7S through Amazon (30 days, etc.). Good video and Joyor won't step in to help? Perhaps customer service is worse than the scooter. But once I got my money back, I'd have said goodbye to Joyor. Good luck. have
Nah I agree, thats really scummy of the company but from someone that likes to take shit apart just because, im like begging you through the screen to just open the deck of the scooter. Its really common for these mass produced scooters to just not be securely plugged, I wouldn't be surprised if the discharge plug coming out of the battery is just disconnected and if you can twist a screw driver and plug in a charger, you can most likely fix this. Your completely right to make this video and everything you said is valid but I hope before you take a loss, just open the deck and look around, the problem is probably so obvious a 3 year old could find it once you open the deck. You rode for 2 hours, the vibration probably unplugged something that wasn't plugged securely.
not really, because my scooter from them is still great; going on 2 yrs. mine is the JOYOR LR8 and it now has 1,400m excellent long-range commuter real 45-mile range with a (2400Ah Panasonic battery) - unheard of in a lighter weight scooter- and 28 mph. customer service was always great for me.
@@lionelhowell4972 this is very rarely because that product has bad feedback of customers, and the customer service is really bad when you contact with theme. They has a problem with his enterprise an his products.
@@alejoiriarte1639 I wouldn't know about that specific scooter?? but he showed me on this video the WRONG WAY!! to charge the scooter which could've led to his battery or charger problem..
@@lionelhowell4972 It is the Joyor brand. And the fail on the product don't must depends of the way to conect charger, beacuse so it is a bad design. Whe you conect an Iphone or a Tesla car by anyway the product don't fails. The company must improve the product.
@@alejoiriarte1639 sometimes you get a little spark, and sometimes you get a big spark. This was happening to a lot of the BOYUEDA SCOOTER customers, charging DAMAGE!!causing the Manufacturer to start telling customers on their website the procedure on how to charge the scooter. The BMS is a very sensitive circuit board that doesn't take much to damage. all scooter manufacturers improve every year because of negative feedback. Look at DUALTRON!! all new everything,including repositioning the controllers because of complaints of burning. Solar scooters improved controllers, because the others were burning up. Like I said before I don't know about that particular JOYOR SCOOTER!! All I'm saying is, I have had no issue with mine, or customer service. I only bought 1 from them LR8,1 from ALIBABA SH-11, BANGGOOD website 2 LAOTIE'S ES10P, ES18, 1 from OKIDAS D4. every buy I made the communication was GREAT. One thing I always do to protect my purchases is to use PayPal, or Capitol one Credit card, never debit though it's easier to get the refund fast if anything goes bad with your purchase..
Thanks a lot mate, i was about to buy one . OMG thanks god i didnot buy and fineded ur video. Have a great day, i hope you got some money back by selling ur scooter,
its probably the battery...the battery is set up in series and i bet one of the connections that make up pack broke or came disconnected. if even one is broke or disconnected it wont work. the charger is staying green cause its not even registering the battery at all. seen this happen before good luck bro
Im from france i just received my JOYOR s10s and i had the same exact problem ! The scooter never worked ! By change i ordered mine on Amazon so the delivery guy gonna come pick the scooter and they gonna give me my money back
I do Electric Scooter repair I have a couple joyous test the battery first unplug the battery plug it back in it should snap at you which means spark I think it’s a battery problem I have two Joyer the controllers went out the first month and a half they were here I had to replace the controllers
thanks for sharing! i was looking at them, i'll buy elsewhere!! Keep looking into the scooter though, come back with a fresh mind and look at youtube videos for a solution, i bet someone may have had a similar issue. thanks again
I know this videos old now, but you most likely had a bad charger or bad ESC (silver box inside). Basically what’s happening is your scooter is refusing to take charge, the green light remains green if plugged in the outlet and only turns red during a charge. Either way, replace the charger is like 25$ and the ESC is probably like 17-30$ (im guessing these prices)
Willing to bet that the cable running from the power button to the screen got slightly (or completely) disconnected. That will exhibit this exact behavior. There should be 3 cables running to the screen.
A few more words from me, most likely you yourself burned your scooter by first plugging the charger into the outlet and only then into the scooter. By the way, I have a Joyor G1. For all scooters, the instructions say that you first need to connect the charger to the scooter, only then to the outlet!
I've had about ten different scooters and e bikes and have always just left the charger plugged into the wall full time and just plugged it into the scooter / bike second. Probably done this a thousand times and never one issue. These devices shouldn't be so cheap they can't handle being plugged into second after the wall.
@@independentmind85 different manufacturers recommend different charging steps, but most do say to plug it into the wall first then the vehicle, but not me!! I always plug in my scooter FIRST then a SURGE PROTECTED power strip never the "naked" wall. some plugs like the Boyueda scooter has those 3 even prongs that you could bump the positive to negative and cause a short circuit, they are a company recommending you first plug in their brands of scooters first then the wall.
I bought my LR8 from them 2 yrs ago and have not had one problem with it. GREAT COMMUTER, and super range with that 2400Ah Panasonic battery, and real 28 MPH, German-built 500w motor!! the customer service was great.. the guy complaining in this Video showed anyone who knows scooters you never plug the charging cord into the wall first, you plug in the scooter charge port, and then the wall. otherwise, you take a chance on short-circuiting the battery, therefore, killing some battery cells making the battery have the dead symptom, or useless..
I have to agree after owning a joyor scooter for 3 months it said the weight limit was 400 pounds and I am 185 and the scooter pretty much said I was passed the weight limit and the battery basically gave up.
Total nonsense. Just because you got one, doesn't mean everyone is like that. I have Joyor s8s for 2 years now and I am very happy ... do not repeat nonsense
Just threw my scooter that I’ve had for less than a year in the garbage. Paid 800 for it. Zeros appeared on my screen and will not run. Zero customer service to help me. All numbers on the website are disconnected. Absolute garbage. Do not buy from those idiots. JOYOR IS GARBAGE. DONT WAIST YOUR MONEY
This guy made his first video about his unsuccessful purchase for the sake of revenge on the seller, read the comments of people who seriously wanted to help him, but he didn’t give a damn, he didn’t thank anyone for advice.
This piece of crap should work out of the box. As with any electric device, the battery is the most expensive part, that goes for ALL devices with a battery. I suspect that the battery is empty of those very expensive rare earth minerals.
@@BuildTimeMC Nope, I actually replied to his JOYOR issue when he posted it but came across your posting saying a JOYOR scooter almost killed you. ( DID SOMEONE THROW IT AT YOU)???
Without testing the battery first by itself you have NO IDEA!!! sometimes scooters come with lose connections inside the scooter, he needs to open it up and check all connections and make sure they are TIGHT!! starting with the charge port connections.
Thanks, dude. Customer service is everything. They should’ve just sent you a new scooter. I almost bought one of these. I’ll avoid it like the plague now.
Every brand of scooters have had some defective ones pass through, it happens.. customer service for every brand has also had a few "HORROR STORIES" including DUALTRON or Mini Motors it happens at times, but not EVERYTIME!!!
and Kugoo Kirin ......
Ive owned my Y8 for 3 years and still going strong.
The JOYOR has been a GREAT scooter for me as well, I have owned my LR8 for over 3 years as well with out ANY problems. NOW OVER 4,700 miles, battery still giving me around 40 miles and speed still the same as new 27mph. (only replacement was the front tire from being bald)
@@lionelhowell4972 same..I only had to replace the rear innertube
What about ordering from Amazon?
lots of negative reviews there too.
I just bought minrs from amazon
@@evabeasley4730 did you have any issues? I want to buy the S10
Thank you for making this video and having the comments enabled. Comments are very important here!!
I know you shouldn’t have to be responsible, but have you looked around for an electronic repair shop or a scooter repair shop?
you changed my mind, I was 1 minuts away from ordering the same scooter, i did my last check before buying and found you. thanks
As a person who is in the sports and entertainment industry I want to solve this bad after service issue. I don't care if I have to get a contract with lime to offer repair services
I am having a similar experience. Joyor will not send me Return Authorization to send back the Joyor F7 I purchased from california and received it 12/22/22. The scooter came with a few minor issues. The item looked used, the front wheel was crooked and rubbed against the front forks. The rear brake also did not work. I filed a paypal dispute today. I wish I had seen your video sooner. Any advice in getting my money back?
Thank you so much. I almost made a HUG mistake.
A hug mistake doesn’t sound so painful
Lol hug mistake
seems to be a crapshoot with these companies, esp. if you go for the cheapest. i bet many are returned & refurbed off of amazon.
I had a Joyor lr8 for 2 years that was great, put over 1,000 miles on it. The battery finally died around the time when Joyor said it would. So I had a great experience from them. I loved my scooter and am looking to get another.
My is good
I had a similar problem when I bought it, I wanted to put it on charge, the charger burned out, the capacitor exploded. I wrote to the seller and they replaced my charger. They replaced it with a working one, everything was fine, after the first trip it stopped charging, handed it over for repair, they replaced the BMS board. Replacing the BMS board in Ukraine costs 2500 UAH (about $90). After replacing this board, everything is fine, I calmly charge and ride it. Here are a couple of tips for using ANY ELECTRIC SCOOTERS! To charge the scooter, you first need to connect the charger to the scooter, only then to the outlet, because the BMS board may burn out. Charge the scooter in a place safe from fire, because even the most expensive scooters can be defective. Do not discharge the scooter before turning it off, because the BMS board may go into protection due to the battery being too low.
You say anything you have to first put the charger on the wall socket then on the scooter otherwise you can have an arc of electricity and grill the controller
@@Detendez-vous NO YOU DO NOT!!! You plug the scooter in first then the outlet..
Plug it into a power strip with surge protection don't just use the naked wall..
Different manufacturers recommend different charging steps, for example go look at the BOYUEDA company steps for their scooters.
Thanks for taking time to send this message. 😝
I have joyor g1, its fricking good, fast, good battery, easy fold, nice design. Btw i did not order from that website.
hey if you still have the scooter check the connections if one of the came loose had the same issue when I took the scooter onto gravel road
If you open the deck you can check the Fuse near the controller . It’s possible that the fuse blew out it happens it happen to mines I had the Joyor S Y9.
That’s a great idea! He should check that!
I got mine on Amazon S5 800w works great came in two days over 200 miles on it
Open the battery box and zip the the wire that goes from the batter to the scooter
Thanks for sharing your bad experience so other people know what's up with this company.
What’s the status on this scooter? Did you get it running? I have been told with any of my e bikes and scooters that it is best to plug the charger into the batter/vehicle first, then plug it into the outlet. I don’t know why though. I hope you get it working.
That is the correct sequence from the manufacturers. Plug in the scooter then the outlet..
What charger did you use? Is it the charger you got with the scooter?
Almost bought a Joyor Y7S through Amazon (30 days, etc.). Good video and Joyor won't step in to help? Perhaps customer service is worse than the scooter. But once I got my money back, I'd have said goodbye to Joyor. Good luck. have
Nah I agree, thats really scummy of the company but from someone that likes to take shit apart just because, im like begging you through the screen to just open the deck of the scooter. Its really common for these mass produced scooters to just not be securely plugged, I wouldn't be surprised if the discharge plug coming out of the battery is just disconnected and if you can twist a screw driver and plug in a charger, you can most likely fix this. Your completely right to make this video and everything you said is valid but I hope before you take a loss, just open the deck and look around, the problem is probably so obvious a 3 year old could find it once you open the deck. You rode for 2 hours, the vibration probably unplugged something that wasn't plugged securely.
Thats why i buy the scooter on amazon its easyer to get your money back if you got Problems
Thank you friend, you help many people with this
not really, because my scooter from them is still great; going on 2 yrs. mine is the JOYOR LR8 and it now has 1,400m excellent long-range commuter real 45-mile range with a (2400Ah Panasonic battery) - unheard of in a lighter weight scooter- and 28 mph. customer service was always great for me.
@@lionelhowell4972 this is very rarely because that product has bad feedback of customers, and the customer service is really bad when you contact with theme. They has a problem with his enterprise an his products.
@@alejoiriarte1639 I wouldn't know about that specific scooter?? but he showed me on this video the WRONG WAY!! to charge the scooter which could've led to his battery or charger problem..
@@lionelhowell4972 It is the Joyor brand. And the fail on the product don't must depends of the way to conect charger, beacuse so it is a bad design. Whe you conect an Iphone or a Tesla car by anyway the product don't fails. The company must improve the product.
@@alejoiriarte1639 sometimes you get a little spark, and sometimes you get a big spark. This was happening to a lot of the BOYUEDA SCOOTER customers, charging DAMAGE!!causing the Manufacturer to start telling customers on their website the procedure on how to charge the scooter. The BMS is a very sensitive circuit board that doesn't take much to damage. all scooter manufacturers improve every year because of negative feedback. Look at DUALTRON!! all new everything,including repositioning the controllers because of complaints of burning. Solar scooters improved controllers, because the others were burning up. Like I said before I don't know about that particular JOYOR SCOOTER!! All I'm saying is, I have had no issue with mine, or customer service. I only bought 1 from them LR8,1 from ALIBABA
SH-11, BANGGOOD website 2 LAOTIE'S ES10P, ES18, 1 from OKIDAS D4. every buy I made the communication was GREAT. One thing I always do to protect my purchases is to use PayPal, or Capitol one Credit card, never debit though it's easier to get the refund fast if anything goes bad with your purchase..
The point that they know this video up and didn’t respond is nuts tells me everything
Thanks a lot mate, i was about to buy one . OMG thanks god i didnot buy and fineded ur video.
Have a great day, i hope you got some money back by selling ur scooter,
its probably the battery...the battery is set up in series and i bet one of the connections that make up pack broke or came disconnected. if even one is broke or disconnected it wont work. the charger is staying green cause its not even registering the battery at all. seen this happen before good luck bro
The battery connector probably unplugged, open the deck and make sure all the wires are connected properly.
Is there power going to Controller your connector might be playing up.
I had a similar problem with joyor Y9 plus scooter they sent it with the wrong charger and the scooter was loosing charge without riding it
Oh, I bought one a few days ago...
Thank you….
Is it just from Joyer or is it from Amazon to because I was thinking of buying a Joyer off of Amazon
Im from france i just received my JOYOR s10s and i had the same exact problem ! The scooter never worked !
By change i ordered mine on Amazon so the delivery guy gonna come pick the scooter and they gonna give me my money back
I do Electric Scooter repair I have a couple joyous test the battery first unplug the battery plug it back in it should snap at you which means spark I think it’s a battery problem I have two Joyer the controllers went out the first month and a half they were here I had to replace the controllers
Mine came with a faulty light controller. Took them a month just about to even answer my email
I think you've been scammed by fake site cuz their product are sold on amazon dude
Yep. That's a fake site that sells alibabA knock offs
Lol i was about to say
It’s the connection in the back of the display not connected properly or controller
I bought one and it is working
thanks for sharing! i was looking at them, i'll buy elsewhere!! Keep looking into the scooter though, come back with a fresh mind and look at youtube videos for a solution, i bet someone may have had a similar issue. thanks again
Thanks for that imma sub
joyor the best
Order from Amazon. Amazon is pretty good with dealing with things like this.
I know this videos old now, but you most likely had a bad charger or bad ESC (silver box inside). Basically what’s happening is your scooter is refusing to take charge, the green light remains green if plugged in the outlet and only turns red during a charge. Either way, replace the charger is like 25$ and the ESC is probably like 17-30$ (im guessing these prices)
I got scammed the same way and didn’t get my money back
Have had no bad experience with my joyor f7+ 2022 at all but the shity tires.
Ciao hai risolto alla fine il problema? Pensa che l'ho preso pure io ma non avevo ancora visto il tuo video.. ,🥲
THANK U
Willing to bet that the cable running from the power button to the screen got slightly (or completely) disconnected. That will exhibit this exact behavior. There should be 3 cables running to the screen.
You are absolutely right... there customer service is absolutely TRASH #FLINKO
There is a way to fix it
Btw you could buy on Amazon
I bought it off Amazon with insurance for 2 years
Did you have any issues? I want to buy the S10 with 2 years warranty plan
Thanks
Fixing a flat is a NIGHTMARE!!!!
Oh no. I just bought one from joyor. They have a 4 year warranty right?
2 year
I don't know where have you been looking up those specs 😂😂🤣😂😂🤣🤣
Next time, just dispute it with your bank and get a refund back immediately.
So they ripped you off on the first scooter and yet you still went ahead and gave them over $1000 of your money again?! Fool me once....
…fool me once shame on you fool me twice shame on me! Moral of this story! 🤣
A few more words from me, most likely you yourself burned your scooter by first plugging the charger into the outlet and only then into the scooter. By the way, I have a Joyor G1. For all scooters, the instructions say that you first need to connect the charger to the scooter, only then to the outlet!
I've had about ten different scooters and e bikes and have always just left the charger plugged into the wall full time and just plugged it into the scooter / bike second. Probably done this a thousand times and never one issue. These devices shouldn't be so cheap they can't handle being plugged into second after the wall.
@@independentmind85 different manufacturers recommend different charging steps, but most do say to plug it into the wall first then the vehicle, but not me!! I always plug in my scooter FIRST then a SURGE PROTECTED power strip never the "naked" wall. some plugs like the Boyueda scooter has those 3 even prongs that you could bump the positive to negative and cause a short circuit, they are a company recommending you first plug in their brands of scooters first then the wall.
I was about to read review because I wanted a long range scooter for off-road
I bought my LR8 from them 2 yrs ago and have not had one problem with it. GREAT COMMUTER, and super range with that 2400Ah Panasonic battery, and real 28 MPH, German-built 500w motor!! the customer service was great.. the guy complaining in this Video showed anyone who knows scooters you never plug the charging cord into the wall first, you plug in the scooter charge port, and then the wall. otherwise, you take a chance on short-circuiting the battery, therefore, killing some battery cells making the battery have the dead symptom, or useless..
I have to agree after owning a joyor scooter for 3 months it said the weight limit was 400 pounds and I am 185 and the scooter pretty much said I was passed the weight limit and the battery basically gave up.
What joyor scooter has a 400lb weight limit? I'm 250 and the s10-s limit is 264 and it's okay, so far. Wanted something bigger but got a great deal.
Total nonsense. Just because you got one, doesn't mean everyone is like that. I have Joyor s8s for 2 years now and I am very happy ... do not repeat nonsense
almost 3 year later and not a single video about scooters uploaded ;o]
I assume varla screwed you over as well ;o]]
Just threw my scooter that I’ve had for less than a year in the garbage. Paid 800 for it. Zeros appeared on my screen and will not run. Zero customer service to help me. All numbers on the website are disconnected. Absolute garbage. Do not buy from those idiots. JOYOR IS GARBAGE. DONT WAIST YOUR MONEY
Look at battery they have a issue with battery coming loose while driving/ hitting bumps I bet that’s your issue
i had exactly same problem with a chinese knockoff scooter
They suck. The same thing happened to me. They don't have costumer service
Sue them
i will not buy it thanks for the info
They never answer
If you paid with paypal credit card, you can dispute the charge with your credit card issuer.
the cable has fallen out of the battery unscrew the cover and plug in the cable dude
This guy made his first video about his unsuccessful purchase for the sake of revenge on the seller, read the comments of people who seriously wanted to help him, but he didn’t give a damn, he didn’t thank anyone for advice.
I have a joyor and it suck it lasted 3 days and the company sucks not respond
This piece of crap should work out of the box. As with any electric device, the battery is the most expensive part, that goes for ALL devices with a battery. I suspect that the battery is empty of those very expensive rare earth minerals.
My new electric scooter I bought off eBay is way better and more powerful.
Yeah I bought a Joyce scooter once it almost killed me
How?
Yes, how???
@@BuildTimeMC I think he meant he almost killed himself not riding correctly, or no gear.. ( so blame it on the scooter)???
@@lionelhowell4972 thanks for replying 6 months later lol
@@BuildTimeMC Nope, I actually replied to his JOYOR issue when he posted it but came across your posting saying a JOYOR scooter almost killed you. ( DID SOMEONE THROW IT AT YOU)???
bought anyways and this thing rocks.
no problems? also where did u buy yours
joyor is a good
!!
It’s the battery your battery is bad
Without testing the battery first by itself you have NO IDEA!!! sometimes scooters come with lose connections inside the scooter, he needs to open it up and check all connections and make sure they are TIGHT!! starting with the charge port connections.
Wowwww….
#FLINKO
Amazon 🙄 lmao
Gets safely to the costumer every time