Well said. This is why I've made such a big deal about companies that do customer service right. This is ridiculous. It should have never left the factory looking like that It should have been in a second's bin. And the fact that someone actually laid hands on that and felt like it was okay to send that to somebody who paid $80 for it is ridiculous. And you are spot on with the rough Rider thing. Thanks for letting us hear about it. I've got one out to another company right now for warranty service and I hope it's way better than this.
I agree 100% with your price/value comparison between Case & Rough Ryder. Even more important to me is the way SMKW takes care of the customer. I also have several Case and a whole lot more Rough Ryders. In the last month I had a Rough Ryder break. I emailed pictures to customer service and asked if I could get it replaced. They contacted me the next day to say they were sorry and a replacement was on the way. They even emailed me again to let me know the day it shipped.
I feel Case has stopped trying to improve and got complacent. And when that happens every thing starts going down hill pretty fast. The pride of making the best product you can is no longer there. And when profit is the only motivation, quality is the first to go.
Good you got that off your chest JB! Im' with you a 100% there. I'm fully aware that it's probably different for people born and bred in the US but I'm not, and when I buy a knife I expect it to meet the quality standards given the price point. To me there's junk and 'non-junk' (for lack of a better word) and in both cases I don't really care where it was made. You of all people are surely aware that I love Benchmade... well, as long as they keep producing models I like at a price I can afford and with the quality standards that goes with that price level I actually don't give a hoot where they are made. If Benchmade moved its entire production plant elsewhere I'd feel bad most of all for Zach lol! Same goes for TRM, fully made in the US currently. Would I like TRM knives less if they were made in Taiwan or Bulgaria or wherever? Not in the least, at the most I would expect to be able to get them at a lower price point.
I live about an hour from SMKW & was in their store today buying 3 Rough Ryders. During the 2 hours I was shopping, I passed by the Case display without stopping, knowing my per-knife-budget prevents me from buying Case. More people seemed clustered around the Case area than the RR section, although the RR section was doing a brisk business. I keep hearing TH-camrs complain about Case’s declining quality. I believe this is a growing problem across a broad swath of American businesses, including both manufacturers and service providers. It’s especially egregious when the product or service comes at a more premium price. No company can indefinitely survive poor QC. I think yours was a justifiable rant, Big Red!
I’ve about 15 Case knives, and all but one have been perfect or at least good enough. The one that had a way off centre blade was an easy fix, so I fixed it. I’ve between 30 and 40 RR knives and just 4 that have been poor. Three were the same knife (4” cv toothpick). I broke one trying to fix it. Sending them back should have been the thing to do, but for £12 it just wasn’t worth the bother, and they remain fair representations of the patterns I can’t or won’t buy from better makers (the main reason I buy RRs). They still work as comparators. I still remain wary of buying Case knives unseen though. I used to buy from The Slipjoint Guy, as he would check them before sending them, but his rejection rate meant he decided it wasn’t worth carrying on.
The fact that Case is owned by Zippo and Zippo has excellent customer service and warranty, makes me even more wondering why the standarts at Case are not even remotely up to those of Zippo. If Case really wanted to do right to their customer, they should have replaced it for a good one. If this is what fixing the knife means, boy they're in trouble. Bending the blade and a few bangs on the pivot would be as effective as what they did. Short; i agree with you JB. Oh and i never had a RR in that condition in the first place.
Very disappointing to hear this! That’s brutal. How is nobody at Case paying attention to your series of videos?? There’s not that many TH-camrs making Case videos…they should have someone monitoring TH-cam and they should make things right when there’s an issue. I would love to see Case do the same thing as Grohmann knives does..if they make an imperfect knife, they stamp it with an “S” and sell it for half price. Case will never do that, but they really should. Thanks for the final update JB! Wish it didn’t end this way! Thanks for doing this series. I’m definitely taking a break from Case after seeing this.
"Sad" is a perfect summary of this situation. If I received a knife and box in that condition after sending it off for warranty work...let's just say the words that would come out of my mouth are definitely not TH-cam friendly! Beaides, one can find plenty of American-made Camillus and Schrade knives with excellent carry value for less money than a brand-new Case. After seeing this, it'll be a long time before I purchase another Case...if I buy one at all. I've never bought a brand-new Victorinox product that had such shoddy workmanship. Recently I've had some experience with their repair department. Perhaps I'll share that in a future video.
I am 100% with you. I have only owned two Case knives and sent one back. I should have sent the other back too. At the pivot I could fit two sheets of paper on one side and three on the other. This is a lower end Sod Buster and the reason I have not purchased another yet. Really makes me sad.
I work at a retail store that sells case knives. I do like them, and own several and love them, but their quality is so hit or miss. Some are perfectly centered. No or very little gapping. Action is good. Etc. Others are not, they have terrible gapping, off centered, the action feels like a wet sponge, lot of side to side play (and up and down for ones that lock). They also ALWAYS come with a heavily burred edge so I usually strop them. I agree with you. I don't know how so many of those leave the factory like they do.
Hey Big Red, all points well taken. We always strive for perfection, even as simple as buying cake mix at the grocery store. Do we buy the box that is smashed? No, we grab the one next to it. As far as collecting, how many times have we seen on antiques road show, box dented up? Decreased value for sure. And on the “Chinese junk” issue, if these folks took everything out of their house that was made in China or anywhere else overseas, their house would be pretty empty. I think Nick Shabazz said it best, quality is about commitment not geography. I’m onboard with your “rant” 100%. You take care sir !
I am not a current collector of case knives but speaking as a general purchaser I've seen the QC on alot of companies trying to rely on their past success to push out bad products. Customer service is only reliable if they fix the products that are broken maybe from shipping or other unforeseen damage. Too many products are making it to shelves that should have never left the manufacturer. This knife is the perfect example of get it out the door to fulfill shipping numbers that have to be shipped instead of going through proper QC. Just my opinion on this frustrating turn of events that many of us are facing. Keep making sharp things fun and enjoyable
Totally agreed brother I’m glad you did the video because your video has much more of a better chance of someone from case catching wind of this big problem…… this has been gone on too long they know it JB plenty of people sent knives back in and it’s sad they are not paying attention just maybe they will see this video!!!!! The very last thing I want to say is that clown that works for case you know the guy that’s always on Smokey mountain!!!!!! He so proud when he talks about case always smiling he’s a phony that’s really the guy I want to get in front of me!!!!!! You know who he is!!!!! Anyway I’m done too I put a lid on it…….. when I get upset I can’t rest until I open my mouth I’ve always been that way and in most cases that’s not so good but I’m a passionate person and that’s the way it is I’m going to give you my honest opinion!!!!!! JB thanks as always love you man be well out there!!!!!!!!! 🤘
Perfectly said about the Case junk they sold you. Heck yes on Rough Ryder knives, I can't get enough of them. Solid video. Your honesty, and passion make your channel the best!
Rough Ryder has all but convinced me that the only reason Case knives cost more than $30 is for that little "USA" tang stamp. I live in America and I appreciate US-made products, but I won't pay extra for an inferior knife just because it was made here. Edit: just finished the video, I think it's so funny that you said exactly the same thing! I'm right there with you.
Just put facts on the table like the gentleman you are.i can only hope one of there collectors sees this and informs case and they send you a perfect knife and more by way of compensation. The British knife makers lost almost all of there companies due to bad workmanship and the simple act of checking there products before they leave the factory. Atb paddy
I agree completely with you. I try to buy American made, but if I I paying premium price I want premium quality. I am also so tired of crappy customer service, I am at the point if a company gives me bad customer service one time I will not deal with them again. There are plenty of companies building quality products that care about there customers and that who I will give my money.
I have a decent case collection, not new however. What bothers me the most is that these things are within their own standards of quality. I agree with all you said. Glad people like you speak out.
You are 100% correct in your thoughts on this. I've had the same issue with Benchmade, sent a knife back and they did a piss poor job and sent it back to me sub par. You would think if they are receiving something from an upset customer they would have multiple QC steps before it's sent back out. And the piss poor shipping, i'd be pissed. I had a jackass ship me a Schatt & Morgan like that and the knife was out of the box in the loose envelope, i definitely dinged him on his Ebay review for it as well. I'd never ship something like that. Love your content!!
I hear you man and with you on this. A company that has built a reputation for quality and collect ability should be scrutinized and held accountable. Thanks everyone for the comments.
Caviat emptor... Latin for buyer beware. I have had good and bad luck with Case xx. I do agree with your comment that if someone sends a knife back for warranty work they should go the extra mile to make it better than the customers expectation. I feel like the tolerances in their quality control department have become way too accepting of substandard quality in favor of mass production and price control. The more time and effort put into an heirloom quality piece drives the price up. The Select and Tony Bose special limited editions are the only lines that they have now that carry the quality you could expect from a Case xx knife built 50 years ago when they still took pride in everything that carried the Case XX brand. I still buy and collect Case XX knives but I am extremely selective and buy much less from them than in the past. I also have greatly diminished my expectations with them. Conversely, I feel like RR exceeds my expectations most of the time. Thanks for the series, sorry about your experience but thanks for sharing.
People shouldn't have to see a knife in person to trust it will be of good quality. I agree 100% with your rant. In my collection, I have a number of Case knives. There are some definite winners, a couple of which I rank very highly, but there are also quite a few with issues that are disappointing. I own more GECs than any other brand, and that's where my money goes when I can get one. I'm also happy with the Boker slip joints I've bought. I'll still buy the occasional Case, but it's going to be pretty rare. More than anything, we need another US solid company making quality slip joints. That would ease the crazy GEC drops some, and maybe make Case worry enough to put their game if they started losing business.
Saw Jersey Knife guys video and have to agree. Now I want to see what you have to say. Rough Riders for me after watching what JKG had to say. I am gonna get the RR canoes!
Hi JB, I do understand about your rant against after purchase warranty, I've an Ontario RAT 2 who's never was centered, and I know they can't do nothing to that, but it's a 35€ knife not a 80 :/ sorry for you buddy, Take care and have lot of fun in BSW with all our friends there (say hello to Dylan Mallery for me my friend) Big hugs
I fully agree with ya, But I will point out when I return a knife for Warranty I never send it in the box if it's one I care about. Because they don't. Everything else, spot on.
This has been an interesting series. While watching this final rant, I pulled out the trapper I have in my pocket right now. It's a Ridge Runner Cinder Cone model from BudK, and is definitely cheap Chinese junk. It has lesser materials, and it even feels cheap in the hand. It still meets the demands I'm putting on it today, so that makes it good enough AFAIC. And yet . . . it has almost no gapping issues. The fit and finish is better on this discount blade than on your factory repaired Case. That's definitely disturbing.
I absolutely agree 100% with the point you made in Case verses Rough Ryder. I agree the RRR should be held to another standard. There are probably a handful of people I would trust buying a Case from without it being in hand and you are one because if I said I missed whatever in picture can I return it I know it wouldn't be an issue. I would have still been more upset with Case than you were in this rant. I am understanding why their brick and mortar stores are closed. You are totally correct on price of USA made items because the workers are paid more and probably have benefits. Go out on the Blade Show West floor and enjoy seeing the people and the knives.
I have never got a bad Case, but I have not bought a new one in about 4 months because of all the chatter about all their quality issues. Won't buy one for a while. When people send them back demanding their money back, they might change their tune. Hit them where it hurts, right in their wallet. Quality ain't an after thought Case. I'm glad you threw this out there JB, and I hope their listening.👍
The vast majority of us want to support American companies and workers but the significant number of issues with Case and my own experience with Buck has pretty much soured me on the on the old school mainstream American companies. I don't mind paying up for American made products as long as those products are made well.
Pretty damn sad to see that an $85 Case even after warranty work is in worse shape than my $5 BudK Bushmaster came in. The quality of that Case is something I’d expect from the clone trash companies like Ganzo, Kubey, Eafengrow, or Sanrenmu. Not a company like Case
I would like to know what they did to fix the knife, look’s like they only addressed the centering 👎. Only have one case knife , and thank god it isn’t that bad. Such a shame …
This pisses people off, me too. But they are not the only ones that have qc isues. I wil give two examples, first Hinderer, i got my xm 24 during the big Hinderer drought a few years back, those things are realy expensive in Holland on a good day let alone when you can hardly get them, i payed 1200 euro's for it and it came with the ,,word" HINDC ingraved on the spring side instead of Hinderer, and it was about as sharp as a barn. Example two, my S90v cf Spyderco shaman, that one came with an incredible un even primary grind( you have to see it, it's redicules). Both cases realy pissed me off, they both were expensive knives and both of them had to be send of half way around the world for warranty work. And i have to say i am carefull buying expensive Spiderco's again and Hinderer is off the table permanently for me.
I agree! I'm not a fan of Case only because of it seems they think they have the market cornered. But I like Rough Rider & a few others that make traditionals better. The quality of the scales on each of these, the Rough Rider's I find are better! I really like the copper ones & the new Reserves. I have been able to purchase only one reserve so far, the Highlander, but I love it!! Great quality. Plus most Case collectors or dealers I've met, are snobs & lie to you & want to trick you about the value! Maybe cuz I'm a woman, but I'm not stupid!! Offer me $15 for a classic that's worth $80 or more...pisses me off!
Your grievances are 100%. My thoughts immediately were the fact Case are collectables and such need to be perfect with original well kept packaging. Case dropped the ball.
I few the same way about Buck knives. I grew up with them and now their quality is terrible. I have tried to give them chances over the years but their quality is always lacking
i am with you 100% on this one JB they say good things come to those who wait well i have waited over ten years for this to come to light i USED to collect case toothpicks some can get up there in materials and price i ordered a toothpick with a silver holy cross in white scales really beautiful piece this was a gift for my brother who completed his degree in theology case was out of stock and sent me to shepard hills when the knife came i opened the box knife # 33 of 200 and the blade fell open no detent what so ever i called case and low and behold i am speaking to one of the people with the last name of case an aire to the business so she goes on about how shepard hills is this reputable company and things like this dont happen in a very snotty voice as if to imply i broke it as with one of your commenters how does someone handle this knife wrap it box it and still have the balls to send it to a customer with an extensive and expensive collection of CASE toothpicks actual precious stones and materials in these collectables i am so glad that you JB and the community has shed much needed light on this to me almost criminal behavior and if this gets back to you MS CASE its been a long time coming.......
I understand your frustration with Case I feel quality has went down over the years but they are fine with that as people will always buy Case Knives. As they are such a Tradition as people's father had Case knives such as mine and my grandfather's had them I have some very old ones that where handed down from generation to generation. So I think Case is still living on there name. But I definitely agree dollar for dollar the RR is a better value for sure.
I feel this way about cheaper companies and I can chalk it up as bad business. But this is embarrassing for them and for us. They’re not this bad, unless they keep pulling stuff like this. The community isn’t down to run around in circles to get the knife to sub par standard imho. At least they tried. But they could have made it “right,” imho. They have the money to , and the machining facilities for days. So what the heck ? That’s like me, as a realtor, saying I can’t do certain parts of the purchasing process - well then I would fix it or find someone who can and make the client happy, or you may run out of clients someday , and fast. I hope they get their shit together here. This rralllllly gives rough Ryder a leg up in the community - now all they have to do is to continue to be good, and then just be better than bad in the quality service dept, but that doesn’t push them competitively , to give us a good warranty service either (don’t get any bad ideas smkw! We want good warranty service and QC lol).
Well that is just shite right there. Kind of glad now I didn't buy one. Was gonna buy one of those expensive one's but not now. If you can't take care of your folk's when need be then that's a big nope for me.👊💀
I have never had a Chinese produced knife in such poor condition, which , to me says a lot about their quality control. Case are charging premium prices for very inferior quality products.
I think this speaks to a couple of things. The knife should have been caught before it got out of the factory. Ok, it’s a Friday at 16:30 knife and the worker didn’t care. Spot check QC misses it, ok. But to go back to warranty and then they send it back dirty in a crushed box and tell you thanks for your business? Are you expecting return customers with a policy like that? Country of origin comes into play because of a small group of people that are politically motivated to hate China and by extension anything from there. The knives I have from RR are really good. I have been lucky with Case. I am happy with all of mine. But if in the future I get a bad Case I am not sure I will send it in for service. I hope Case sees this and takes corrective action. I expect better of them for the price they charge and their reputation. Thank you for sharing your experience, I am sorry that this happened to you but I am glad you have the platform to shine the light on this.
I quit buying case 25 years ago because of the quality for the price. Went cold steel then benchmade. Now I have had a few issues with Benchmade but they made it right. Reate has the highest from the factory quality right now. Even better than CRK and Hinderer, and I LOVE Hinderer.
I second that brother... For me, CASE is a classic American 🇺🇸 cultery manufacturer, who has produced some wonderful knifes, over the years, for sure... However, 'your only as good as your last knife' - that you produce and put out to sell to the public and if there is an issue or a few - then you do your best to get it sorted, as reputation and a company's good character is everything in the industry and our community. It saddens me, to think that TB would be turning in his grave, if he knew of the repair 🔪 you mentioned and the poor after sales service you went through - it does not do them any favours. Based on this and what I have seen, I am out and shall not be buying any new ones in the future, apart from a select few on the secondhand market... unless they 'up their game' significantly with consistent standards & service... 🙏 Atb Gus 👍
Great coverage… to be honest I feel that way about two big US knife manufacturers… Case and Buck… I think their QC and overall builds are terrible compared to many competitors. I have had bad luck with Buck and Case in the past.
I understand your disappointment about the knife but I think the paperwork says something about not sending boxes or anything sentimental or not being responsible for boxes .
@@BigRedEDC I realize you have a bad feeling about Case at the moment but I just received a Case Sway Back Bare Head( Gent) in Brown Sawcut Bone from SMKW. It's perfect. It's actually going to be one of my Christmas gifts from my wife. I ordered it as soon as they came out. Now I have to turn it over to the bride and wait until Christmas. It might be worth giving Case one more chance on this knife.
I'd have to agree with you Red. Rough Rider knives have better fit and finish than that Case ruslock does even after the warranty work was done on it. And at a fraction of the price of Case knives. It is also safe to say that Rough Ryder have more design variations even without adding the reserve line than Case does. Some may knock Rough Ryder for being made in China but, some very well known brands have their production in China as well for example; CRKT, Ganzo, Kershaw, Kansept, Civivi, WE knife and, even Buck knives produce some of their blades in China to name just a few.
Interestingly, the 4 RRs have more or less the same blade steel as the Case, the cinnamon bone has better steel. I don't think I have ever heard you angry but today? Defintely can hear it in your voice. Complacency seems to go hand in hand with large companies nowadays and it's hard to blame the guys who do the work if their managers are not managing. Hopefully your rant may actually get through to them and encourage some change, at this moment you have a total of 943,490 views so Case ought to be paying attention. For what it's worth i would have been somewhat louder.
There no pride in what you do anymore. American companies think they can just rely on the name of a product instead of just making a quality product. Case has continually let me down over the last 20 years, and this just serves to back it up. It's really sad to see this happen to yet another American company.
Starting with the knife being in horrible condition before it was shipped is where I would have begun with them. If you bought it new from a retailer they should have exchanged it, if it was an ebay guy you took a chance and lost. Case when presented with your return should then have done that, but they didn't. They are at fault for the manufacture, distribtion, and sale of this knife and should simply replace it. I would talk to them again and see if they will do so. We will never see a USA made quality knife for $15.00 because NO ONE in the USA will work for $10.00/day and a handful of rice once a week...NO ONE.
you HAVE TO add this final video to your playlist, in fact, imho, you should add this to the first video of the playlist, since this is really the final result, and people can catch up on the gritty (no pun intended) details afterward, but you are 101% right. your comparisons of the 4 Rough Ryders (total is actually LESS than this one case) is SCATHING and shameful to Case. as you correctly point out, they had TWO chances to get it right. wow. important video!
I stopped collecting Case knives 7 years ago when I realized for the price Case charges I can by better quality knives for considerably less money. I try to buy US made but I finally came to the conclusion I have a right to the best quality available in my budget range($25-$150) and Case no longer fits the bill. I don't collect for investment. All my knives are users. I still have a small collection of Case knives which are all 20 years or more old. Those I will not sell as they are all new in box. Perhaps my sons or grandsons may want them after I'm gone.
I just purchased a new 2021 production year Case large stockman and it’s perfect. No flaws anywhere. My guess is for every one that gets out with issues there are 10,000 that go out with no issues. 🤷🏼♂️
100% agreed that's almost Frost knives quality hell my Z-HUNTER is better quality it was atleast centered 👍🏻 and I myself will not buy another case because of the quality of my sod buster Jr it will remain the only case in my collection
Case has been hit and miss in my experience. And I always thought that if I really wanted to I could send it in and they would fix it .If that's their warranty it might not be worth the risk.
I have a big issue with the rebranding of Case knives as zippo with no Case on them. What collector wants that? I don’t even consider myself a collector, and I don’t want one of those.
That knife should have just been thrown away(by them)and you should have gotten a new one. I haven’t bought any case in a while, but doesn’t look like I will anytime soon. I have a russlock that I bought a couple years ago that is pretty much perfection. Sorry things didn’t go well bro.
Just imagine this knife arrived in Europe let's say...... shipp this one to USA for warranty, waiting a lot time and get this feedback from factory..... Damn. Thanks for being honest with quality knifes made outside USA. Injoy on blade show west.
I have to say one of the appeals, to me, for Case is that they are entirely manufactured in USA. Chinese quality and price points are really attractive prospects. The "Chinese Crap" sentiment is unwarranted. I just want to support USA business and at the very least NOT contribute to China. Have you seen Tactile Knives, products? 100% US
Reminder here. I have never called a Chinese made Knife as junk. I have had issues with knives from everywhere. Sometime you just need to blow of steam. I’ve done it many times. At the end of the day I base my opinion of a company over multiple experiences. I’d hate to be judged on one bone headed move because I’ve made so many of them. Hopefully Case can redeem itself with you over time. Remember this, the same retailer that has Rough Ryder as their house brand is also the number one seller of Case knives in world.
@@BigRedEDC , yep I get ‘em all the time as well. In spite of some of my recent critical comments of Rough Ryder you will note I still say they are , dollar for dollar, the best knife you’re going to find. There are numerous knives made at their price point and none are as good. As far as junk knives, I have found junk knives from around the world. The only difference is a junk knife made in America or Europe is going to cost more than a junk knife from China or Pakistan!
Agreed JB !! We want to see Case and other USA made knife companies prosper . And you almost hate to call them out . But like I’ve said before , the last 3 case knives I’ve had in hand were poorly made . I have even made comment to Maury Ford about this and he said he will pass it along . Guess he forgot . Of course made In the USA is gonna cost more . The materials here can’t be sourced as cheap and we pay employees that make the knives here a better wage . The cost of operating a medium to large scale business in the US is staggering . So it’s not just the made in the USA stamp that drives the price up . So I won’t complain or bypass something US made because it can be found cheaper in China . But in the same breath , the US companies need to realize that their customers take pride in buying US and they need to show the same pride on the manufacturing side . We’ve seen it with Case and Gerber lately .. I hope this is a rut that they can see their way out of and I say just try to buy these knives at a dealer for now so you can see the actual knife before you buy it . Take care JB
i wonder if case is aware of what is going on on social media, they better should be and they better should step up their game asap. edit: and no, you are definitely NOT too harsh! you have all the right to be disappointed!
You are definitely not being to harsh. I've never seen a Rough Rider as bad as that Case is even after their warranty work. Once you get into the $80 range, you are approaching GEC prices. Not quite there, but getting close. The quality should be at least approaching GEC quality, but it's obviously not. It's a crying shame.
I have a Case XX bowie but that came perfect. I wonder if the fixed blades are made in a different place? Mine has the etched American flag and it was truly perfect in fact so perfect I would think twice about using it because it is a collector piece. So yes I agree with you if these are collector slip joint they should be perfect. Box, knife, and customer service. You should do a video and get an the content creators and the fans to call Case let them know. The community on both your channels are a powerful force! Far as I am concerned Case is stealing from the knife community.
I think Case is making knives for people who don't use knives. Over the past few years, I have heard more about how their tang stamp system makes their knives collectable than I have about quality. Hope the rant helps you feel a bit better.
You have made some very good points however as much as i like rough ryders, overall they are still not as good as case.the reserves are very close but they also cost the same.I wish case were more like gec but thats not gona happen and maybe thats a good thing because atleast you can buy case with minimum effort.
If you bought your knife at smnkw they would have sent you a new case also, so your the 2nd 3rd or how ever many were in front of you, have never had a problem have over 200 case buy them from a variety of case dealers all the same problem when you buy it new send it back they send you another one easy peavey, you were not fair
Well said. This is why I've made such a big deal about companies that do customer service right. This is ridiculous. It should have never left the factory looking like that It should have been in a second's bin. And the fact that someone actually laid hands on that and felt like it was okay to send that to somebody who paid $80 for it is ridiculous.
And you are spot on with the rough Rider thing.
Thanks for letting us hear about it. I've got one out to another company right now for warranty service and I hope it's way better than this.
I hope yours turns out better for sure! Thanks so much KC
I agree 100% with your price/value comparison between Case & Rough Ryder. Even more important to me is the way SMKW takes care of the customer. I also have several Case and a whole lot more Rough Ryders. In the last month I had a Rough Ryder break. I emailed pictures to customer service and asked if I could get it replaced. They contacted me the next day to say they were sorry and a replacement was on the way. They even emailed me again to let me know the day it shipped.
For sure Joe! Always had a great experience with SMKW customer service!
Matches my experience
I feel Case has stopped trying to improve and got complacent. And when that happens every thing starts going down hill pretty fast. The pride of making the best product you can is no longer there. And when profit is the only motivation, quality is the first to go.
I would have to agree brother!!
Good you got that off your chest JB! Im' with you a 100% there. I'm fully aware that it's probably different for people born and bred in the US but I'm not, and when I buy a knife I expect it to meet the quality standards given the price point. To me there's junk and 'non-junk' (for lack of a better word) and in both cases I don't really care where it was made. You of all people are surely aware that I love Benchmade... well, as long as they keep producing models I like at a price I can afford and with the quality standards that goes with that price level I actually don't give a hoot where they are made. If Benchmade moved its entire production plant elsewhere I'd feel bad most of all for Zach lol! Same goes for TRM, fully made in the US currently. Would I like TRM knives less if they were made in Taiwan or Bulgaria or wherever? Not in the least, at the most I would expect to be able to get them at a lower price point.
I agree my friend! Quality is quality no matter where a product is made. Thank you very much
I live about an hour from SMKW & was in their store today buying 3 Rough Ryders. During the 2 hours I was shopping, I passed by the Case display without stopping, knowing my per-knife-budget prevents me from buying Case. More people seemed clustered around the Case area than the RR section, although the RR section was doing a brisk business. I keep hearing TH-camrs complain about Case’s declining quality. I believe this is a growing problem across a broad swath of American businesses, including both manufacturers and service providers. It’s especially egregious when the product or service comes at a more premium price. No company can indefinitely survive poor QC. I think yours was a justifiable rant, Big Red!
Thanks so much my friend!
I’ve about 15 Case knives, and all but one have been perfect or at least good enough. The one that had a way off centre blade was an easy fix, so I fixed it. I’ve between 30 and 40 RR knives and just 4 that have been poor. Three were the same knife (4” cv toothpick). I broke one trying to fix it. Sending them back should have been the thing to do, but for £12 it just wasn’t worth the bother, and they remain fair representations of the patterns I can’t or won’t buy from better makers (the main reason I buy RRs). They still work as comparators. I still remain wary of buying Case knives unseen though. I used to buy from The Slipjoint Guy, as he would check them before sending them, but his rejection rate meant he decided it wasn’t worth carrying on.
Thanks for sharing your experience my friend!!
The fact that Case is owned by Zippo and Zippo has excellent customer service and warranty, makes me even more wondering why the standarts at Case are not even remotely up to those of Zippo. If Case really wanted to do right to their customer, they should have replaced it for a good one. If this is what fixing the knife means, boy they're in trouble. Bending the blade and a few bangs on the pivot would be as effective as what they did. Short; i agree with you JB. Oh and i never had a RR in that condition in the first place.
Thanks so much for sharing your thoughts my friend!!
Very disappointing to hear this! That’s brutal. How is nobody at Case paying attention to your series of videos?? There’s not that many TH-camrs making Case videos…they should have someone monitoring TH-cam and they should make things right when there’s an issue. I would love to see Case do the same thing as Grohmann knives does..if they make an imperfect knife, they stamp it with an “S” and sell it for half price. Case will never do that, but they really should. Thanks for the final update JB! Wish it didn’t end this way! Thanks for doing this series. I’m definitely taking a break from Case after seeing this.
Thanks so much my friend! Pretty disappointing for sure!!
"Sad" is a perfect summary of this situation. If I received a knife and box in that condition after sending it off for warranty work...let's just say the words that would come out of my mouth are definitely not TH-cam friendly! Beaides, one can find plenty of American-made Camillus and Schrade knives with excellent carry value for less money than a brand-new Case. After seeing this, it'll be a long time before I purchase another Case...if I buy one at all.
I've never bought a brand-new Victorinox product that had such shoddy workmanship. Recently I've had some experience with their repair department. Perhaps I'll share that in a future video.
Thanks for watching and sharing your thoughts
I am 100% with you. I have only owned two Case knives and sent one back. I should have sent the other back too. At the pivot I could fit two sheets of paper on one side and three on the other. This is a lower end Sod Buster and the reason I have not purchased another yet. Really makes me sad.
Yeah..it's pretty sad Rusty!!
I work at a retail store that sells case knives. I do like them, and own several and love them, but their quality is so hit or miss. Some are perfectly centered. No or very little gapping. Action is good. Etc. Others are not, they have terrible gapping, off centered, the action feels like a wet sponge, lot of side to side play (and up and down for ones that lock). They also ALWAYS come with a heavily burred edge so I usually strop them.
I agree with you. I don't know how so many of those leave the factory like they do.
Thanks so much for sharing your experience Jan!
Hey Big Red, all points well taken. We always strive for perfection, even as simple as buying cake mix at the grocery store. Do we buy the box that is smashed? No, we grab the one next to it. As far as collecting, how many times have we seen on antiques road show, box dented up? Decreased value for sure. And on the “Chinese junk” issue, if these folks took everything out of their house that was made in China or anywhere else overseas, their house would be pretty empty. I think Nick Shabazz said it best, quality is about commitment not geography. I’m onboard with your “rant” 100%. You take care sir !
Agree 100% Ed! Thanks so much!
I am not a current collector of case knives but speaking as a general purchaser I've seen the QC on alot of companies trying to rely on their past success to push out bad products. Customer service is only reliable if they fix the products that are broken maybe from shipping or other unforeseen damage. Too many products are making it to shelves that should have never left the manufacturer. This knife is the perfect example of get it out the door to fulfill shipping numbers that have to be shipped instead of going through proper QC. Just my opinion on this frustrating turn of events that many of us are facing. Keep making sharp things fun and enjoyable
Yes....very much so Todd! Thanks so much for watching
Totally agreed brother I’m glad you did the video because your video has much more of a better chance of someone from case catching wind of this big problem…… this has been gone on too long they know it JB plenty of people sent knives back in and it’s sad they are not paying attention just maybe they will see this video!!!!! The very last thing I want to say is that clown that works for case you know the guy that’s always on Smokey mountain!!!!!! He so proud when he talks about case always smiling he’s a phony that’s really the guy I want to get in front of me!!!!!! You know who he is!!!!! Anyway I’m done too I put a lid on it…….. when I get upset I can’t rest until I open my mouth I’ve always been that way and in most cases that’s not so good but I’m a passionate person and that’s the way it is I’m going to give you my honest opinion!!!!!! JB thanks as always love you man be well out there!!!!!!!!! 🤘
Thanks so much for your thoughts Pete! I know this situation bothers you very much!!
Perfectly said about the Case junk they sold you.
Heck yes on Rough Ryder knives, I can't get enough of them. Solid video. Your honesty, and passion make your channel the best!
Right on Richard! Thank my friend
Rough Ryder has all but convinced me that the only reason Case knives cost more than $30 is for that little "USA" tang stamp. I live in America and I appreciate US-made products, but I won't pay extra for an inferior knife just because it was made here.
Edit: just finished the video, I think it's so funny that you said exactly the same thing! I'm right there with you.
For sure Jack! The quality has to be there!
Just put facts on the table like the gentleman you are.i can only hope one of there collectors sees this and informs case and they send you a perfect knife and more by way of compensation. The British knife makers lost almost all of there companies due to bad workmanship and the simple act of checking there products before they leave the factory. Atb paddy
We will see Mt friend! Thanks for watching!
Very sad to see how their quality control has just diminished so much. I appreciate you sharing this!
For sure FMK! Thanks for watching
I agree completely with you. I try to buy American made, but if I I paying premium price I want premium quality. I am also so tired of crappy customer service, I am at the point if a company gives me bad customer service one time I will not deal with them again. There are plenty of companies building quality products that care about there customers and that who I will give my money.
For sure Forrest! Thanks my friend
@@BigRedEDC if you can get some pics of The Jack Wolf Knives. Look like some good stuff
I have a decent case collection, not new however. What bothers me the most is that these things are within their own standards of quality. I agree with all you said. Glad people like you speak out.
Thanks so much david
You are 100% correct in your thoughts on this. I've had the same issue with Benchmade, sent a knife back and they did a piss poor job and sent it back to me sub par. You would think if they are receiving something from an upset customer they would have multiple QC steps before it's sent back out. And the piss poor shipping, i'd be pissed. I had a jackass ship me a Schatt & Morgan like that and the knife was out of the box in the loose envelope, i definitely dinged him on his Ebay review for it as well. I'd never ship something like that. Love your content!!
Was a bummer for sure! Thanks so much for watching Big J!
I hear you man and with you on this. A company that has built a reputation for quality and collect ability should be scrutinized and held accountable. Thanks everyone for the comments.
Thanks for watching Leo!!
My take on this hits on many of the same points you make with 100% agreement. This reaffirms that Case needs to step up their game.
They certainly do!! Thanks TK!!
Caviat emptor... Latin for buyer beware. I have had good and bad luck with Case xx. I do agree with your comment that if someone sends a knife back for warranty work they should go the extra mile to make it better than the customers expectation. I feel like the tolerances in their quality control department have become way too accepting of substandard quality in favor of mass production and price control. The more time and effort put into an heirloom quality piece drives the price up. The Select and Tony Bose special limited editions are the only lines that they have now that carry the quality you could expect from a Case xx knife built 50 years ago when they still took pride in everything that carried the Case XX brand. I still buy and collect Case XX knives but I am extremely selective and buy much less from them than in the past. I also have greatly diminished my expectations with them. Conversely, I feel like RR exceeds my expectations most of the time. Thanks for the series, sorry about your experience but thanks for sharing.
Thank you very much for sharing your experiences as a more seasoned Case collector! I really appreciate your input!!
People shouldn't have to see a knife in person to trust it will be of good quality. I agree 100% with your rant. In my collection, I have a number of Case knives. There are some definite winners, a couple of which I rank very highly, but there are also quite a few with issues that are disappointing. I own more GECs than any other brand, and that's where my money goes when I can get one. I'm also happy with the Boker slip joints I've bought. I'll still buy the occasional Case, but it's going to be pretty rare.
More than anything, we need another US solid company making quality slip joints. That would ease the crazy GEC drops some, and maybe make Case worry enough to put their game if they started losing business.
Agreed on all points! Thanks so much!
Saw Jersey Knife guys video and have to agree. Now I want to see what you have to say. Rough Riders for me after watching what JKG had to say. I am gonna get the RR canoes!
Very good my friend!!!
Hi JB, I do understand about your rant against after purchase warranty, I've an Ontario RAT 2 who's never was centered, and I know they can't do nothing to that, but it's a 35€ knife not a 80 :/ sorry for you buddy, Take care and have lot of fun in BSW with all our friends there (say hello to Dylan Mallery for me my friend) Big hugs
Thanks so much my friend! Sorry to hear you got a bad Rat 2!
You make solid points. Paddy's Potato Peeler made a video with an idea of how to try to have a solution about Case quality.
Right on!!!
I fully agree with ya, But I will point out when I return a knife for Warranty I never send it in the box if it's one I care about. Because they don't. Everything else, spot on.
The boxes sues are on me for sure!!
@@BigRedEDC I had issues also with Case but I got past it by actually calling them and talking to a human. Sometimes that works.
This has been an interesting series. While watching this final rant, I pulled out the trapper I have in my pocket right now. It's a Ridge Runner Cinder Cone model from BudK, and is definitely cheap Chinese junk. It has lesser materials, and it even feels cheap in the hand. It still meets the demands I'm putting on it today, so that makes it good enough AFAIC.
And yet . . . it has almost no gapping issues. The fit and finish is better on this discount blade than on your factory repaired Case. That's definitely disturbing.
Thanks so much for watching Grom!
I absolutely agree 100% with the point you made in Case verses Rough Ryder. I agree the RRR should be held to another standard. There are probably a handful of people I would trust buying a Case from without it being in hand and you are one because if I said I missed whatever in picture can I return it I know it wouldn't be an issue. I would have still been more upset with Case than you were in this rant. I am understanding why their brick and mortar stores are closed. You are totally correct on price of USA made items because the workers are paid more and probably have benefits. Go out on the Blade Show West floor and enjoy seeing the people and the knives.
Thanksso much for sharing your thoughts my friend!!
Nice to know you're not letting Case off the hook, JB! Good rant!
Come on, Case! You're letting your faithful customers down!
Thanks brother!!
I have never got a bad Case, but I have not bought a new one in about 4 months because of all the chatter about all their quality issues. Won't buy one for a while. When people send them back demanding their money back, they might change their tune. Hit them where it hurts, right in their wallet. Quality ain't an after thought Case. I'm glad you threw this out there JB, and I hope their listening.👍
Thanks so much for watching Steve!!
I agree with you and I don’t know why people use the padded envelopes, they shouldn’t be used at all.
The box issue is kinda my fault so I have to take some ownership of that!
The vast majority of us want to support American companies and workers but the significant number of issues with Case and my own experience with Buck has pretty much soured me on the on the old school mainstream American companies. I don't mind paying up for American made products as long as those products are made well.
Yeah...it's a sad situation!!
Pretty damn sad to see that an $85 Case even after warranty work is in worse shape than my $5 BudK Bushmaster came in. The quality of that Case is something I’d expect from the clone trash companies like Ganzo, Kubey, Eafengrow, or Sanrenmu. Not a company like Case
That is very true Zeb!
I would like to know what they did to fix the knife, look’s like they only addressed the centering 👎. Only have one case knife , and thank god it isn’t that bad. Such a shame …
I'm not sure what they did. It is better than what it was but still not the best.
This pisses people off, me too.
But they are not the only ones that have qc isues.
I wil give two examples, first Hinderer, i got my xm 24 during the big Hinderer drought a few years back, those things are realy expensive in Holland on a good day let alone when you can hardly get them, i payed 1200 euro's for it and it came with the ,,word" HINDC ingraved on the spring side instead of Hinderer, and it was about as sharp as a barn.
Example two, my S90v cf Spyderco shaman, that one came with an incredible un even primary grind( you have to see it, it's redicules).
Both cases realy pissed me off, they both were expensive knives and both of them had to be send of half way around the world for warranty work.
And i have to say i am carefull buying expensive Spiderco's again and Hinderer is off the table permanently for me.
same here with hinderer, my small xm-18 had a sloppy action and the blade was badly off.
i also had a few bad spydies, especially those from seki.
Oh man! Very sorry to hear that Klaas!
I agree! I'm not a fan of Case only because of it seems they think they have the market cornered. But I like Rough Rider & a few others that make traditionals better. The quality of the scales on each of these, the Rough Rider's I find are better! I really like the copper ones & the new Reserves. I have been able to purchase only one reserve so far, the Highlander, but I love it!! Great quality. Plus most Case collectors or dealers I've met, are snobs & lie to you & want to trick you about the value! Maybe cuz I'm a woman, but I'm not stupid!! Offer me $15 for a classic that's worth $80 or more...pisses me off!
Thanks so much Stacey!
Your grievances are 100%.
My thoughts immediately were the fact Case are collectables and such need to be perfect with original well kept packaging. Case dropped the ball.
I have to take ownership of the box issue but the knife is a different story!
I few the same way about Buck knives. I grew up with them and now their quality is terrible. I have tried to give them chances over the years but their quality is always lacking
Thanks for sharing your thoughts Jay!
i am with you 100% on this one JB they say good things come to those who wait well i have waited over ten years for this to come to light i USED to collect case toothpicks some can get up there in materials and price i ordered a toothpick with a silver holy cross in white scales really beautiful piece this was a gift for my brother who completed his degree in theology case was out of stock and sent me to shepard hills when the knife came i opened the box knife # 33 of 200 and the blade fell open no detent what so ever i called case and low and behold i am speaking to one of the people with the last name of case an aire to the business so she goes on about how shepard hills is this reputable company and things like this dont happen in a very snotty voice as if to imply i broke it as with one of your commenters how does someone handle this knife wrap it box it and still have the balls to send it to a customer with an extensive and expensive collection of CASE toothpicks actual precious stones and materials in these collectables i am so glad that you JB and the community has shed much needed light on this to me almost criminal behavior and if this gets back to you MS CASE its been a long time coming.......
Thanks so much lukem!!
I understand your frustration with Case I feel quality has went down over the years but they are fine with that as people will always buy Case Knives. As they are such a Tradition as people's father had Case knives such as mine and my grandfather's had them I have some very old ones that where handed down from generation to generation. So I think Case is still living on there name. But I definitely agree dollar for dollar the RR is a better value for sure.
Thanks so much Chad!
I feel this way about cheaper companies and I can chalk it up as bad business. But this is embarrassing for them and for us. They’re not this bad, unless they keep pulling stuff like this. The community isn’t down to run around in circles to get the knife to sub par standard imho. At least they tried. But they could have made it “right,” imho. They have the money to , and the machining facilities for days. So what the heck ? That’s like me, as a realtor, saying I can’t do certain parts of the purchasing process - well then I would fix it or find someone who can and make the client happy, or you may run out of clients someday , and fast. I hope they get their shit together here. This rralllllly gives rough Ryder a leg up in the community - now all they have to do is to continue to be good, and then just be better than bad in the quality service dept, but that doesn’t push them competitively , to give us a good warranty service either (don’t get any bad ideas smkw! We want good warranty service and QC lol).
Lol...thanks so much Joe! Appreciate your thoughts on subject!!
Well that is just shite right there. Kind of glad now I didn't buy one. Was gonna buy one of those expensive one's but not now. If you can't take care of your folk's when need be then that's a big nope for me.👊💀
Thanks for watching brother!
I have never had a Chinese produced knife in such poor condition, which , to me says a lot about their quality control. Case are charging premium prices for very inferior quality products.
In this situation, that is definitely what has happened. Thanks brother
I think this speaks to a couple of things. The knife should have been caught before it got out of the factory. Ok, it’s a Friday at 16:30 knife and the worker didn’t care. Spot check QC misses it, ok. But to go back to warranty and then they send it back dirty in a crushed box and tell you thanks for your business? Are you expecting return customers with a policy like that? Country of origin comes into play because of a small group of people that are politically motivated to hate China and by extension anything from there. The knives I have from RR are really good. I have been lucky with Case. I am happy with all of mine. But if in the future I get a bad Case I am not sure I will send it in for service. I hope Case sees this and takes corrective action. I expect better of them for the price they charge and their reputation. Thank you for sharing your experience, I am sorry that this happened to you but I am glad you have the platform to shine the light on this.
Thanks so much for sharing your thoughts on the subject RJ! Always appreciate it
I quit buying case 25 years ago because of the quality for the price. Went cold steel then benchmade. Now I have had a few issues with Benchmade but they made it right. Reate has the highest from the factory quality right now. Even better than CRK and Hinderer, and I LOVE Hinderer.
Right on Chad! Thanks so much for your thoughts!
My Russlock was pinned so tight I definitely need two hands to open.
That's a little much...lol!!!
I second that brother...
For me, CASE is a classic American 🇺🇸 cultery manufacturer, who has produced some wonderful knifes, over the years, for sure...
However, 'your only as good as your last knife' - that you produce and put out to sell to the public and if there is an issue or a few - then you do your best to get it sorted, as reputation and a company's good character is everything in the industry and our community.
It saddens me, to think that TB would be turning in his grave, if he knew of the repair 🔪 you mentioned and the poor after sales service you went through - it does not do them any favours.
Based on this and what I have seen, I am out and shall not be buying any new ones in the future, apart from a select few on the secondhand market... unless they 'up their game' significantly with consistent standards & service... 🙏
Atb Gus 👍
Very well said Gus! Thank you so much!!
Great coverage… to be honest I feel that way about two big US knife manufacturers… Case and Buck… I think their QC and overall builds are terrible compared to many competitors. I have had bad luck with Buck and Case in the past.
Thanks so much Chris!!
I understand your disappointment about the knife but I think the paperwork says something about not sending boxes or anything sentimental or not being responsible for boxes .
You are correct and I accept that the box is on me for sure!!
@@BigRedEDC I realize you have a bad feeling about Case at the moment but I just received a Case Sway Back Bare Head( Gent) in Brown Sawcut Bone from SMKW. It's perfect. It's actually going to be one of my Christmas gifts from my wife. I ordered it as soon as they came out. Now I have to turn it over to the bride and wait until Christmas. It might be worth giving Case one more chance on this knife.
Right on Don!! Thank for watching!
I'd have to agree with you Red. Rough Rider knives have better fit and finish than that Case ruslock does even after the warranty work was done on it. And at a fraction of the price of Case knives. It is also safe to say that Rough Ryder have more design variations even without adding the reserve line than Case does.
Some may knock Rough Ryder for being made in China but, some very well known brands have their production in China as well for example; CRKT, Ganzo, Kershaw, Kansept, Civivi, WE knife and, even Buck knives produce some of their blades in China to name just a few.
Thanks so much!!
Interestingly, the 4 RRs have more or less the same blade steel as the Case, the cinnamon bone has better steel. I don't think I have ever heard you angry but today? Defintely can hear it in your voice.
Complacency seems to go hand in hand with large companies nowadays and it's hard to blame the guys who do the work if their managers are not managing. Hopefully your rant may actually get through to them and encourage some change, at this moment you have a total of 943,490 views so Case ought to be paying attention.
For what it's worth i would have been somewhat louder.
Yeah...I was bit bummed with outcome!!
Thanks for the rant. Very well said.
Thanks Scott!!!
West of the Mississippi, Buck is a bigger name than Case.
That very well could be!! Thanks for watching!!
There no pride in what you do anymore. American companies think they can just rely on the name of a product instead of just making a quality product. Case has continually let me down over the last 20 years, and this just serves to back it up. It's really sad to see this happen to yet another American company.
Very sad for sure brother!
Starting with the knife being in horrible condition before it was shipped is where I would have begun with them. If you bought it new from a retailer they should have exchanged it, if it was an ebay guy you took a chance and lost. Case when presented with your return should then have done that, but they didn't. They are at fault for the manufacture, distribtion, and sale of this knife and should simply replace it. I would talk to them again and see if they will do so.
We will never see a USA made quality knife for $15.00 because NO ONE in the USA will work for $10.00/day and a handful of rice once a week...NO ONE.
Thanks so much for your thoughts on the subject my friend!!
you HAVE TO add this final video to your playlist, in fact, imho, you should add this to the first video of the playlist, since this is really the final result, and people can catch up on the gritty (no pun intended) details afterward, but you are 101% right. your comparisons of the 4 Rough Ryders (total is actually LESS than this one case) is SCATHING and shameful to Case. as you correctly point out, they had TWO chances to get it right. wow. important video!
👍👍👍👍
I stopped collecting Case knives 7 years ago when I realized for the price Case charges I can by better quality knives for considerably less money. I try to buy US made but I finally came to the conclusion I have a right to the best quality available in my budget range($25-$150) and Case no longer fits the bill. I don't collect for investment. All my knives are users. I still have a small collection of Case knives which are all 20 years or more old. Those I will not sell as they are all new in box. Perhaps my sons or grandsons may want them after I'm gone.
Thanks for sharing Louis
Totally agree. Case had 2 chances and blew both. Great video JB 👍
Pretty much Jeremy!!!! It's a bummer!
I just purchased a new 2021 production year Case large stockman and it’s perfect. No flaws anywhere. My guess is for every one that gets out with issues there are 10,000 that go out with no issues. 🤷🏼♂️
Yeah...I hope the numbers are that good...I doubt it! You have to admit that the end product after warranty is pretty sad!
100% agreed that's almost Frost knives quality hell my Z-HUNTER is better quality it was atleast centered 👍🏻 and I myself will not buy another case because of the quality of my sod buster Jr it will remain the only case in my collection
Thanks for sharing Bill!!!
They always seem to think they are the ultimate collector brand
For sure Marcos!!
I won’t buy another modern Case knife without being able to handle and inspect before purchase. Last two I have purchased have been turds.
Not a bad idea!
Dang! I'm bummed you got such a poor end result! Your experience definitely makes me less likely to add any new Case knives to my collection.
Yeah...it's a bit of a bummer for sure!
Case has been hit and miss in my experience. And I always thought that if I really wanted to I could send it in and they would fix it .If that's their warranty it might not be worth the risk.
Yeah...mine was not the best experience for sure!!
Unfortunately, there's several American companies that aren't what they used to be.
Very true Randy! That is very sad
I have a big issue with the rebranding of Case knives as zippo with no Case on them. What collector wants that? I don’t even consider myself a collector, and I don’t want one of those.
Yeah...I've seen that! Not a fan!!
I am gonna share this video!
Thanks so much LTC!
That knife should have just been thrown away(by them)and you should have gotten a new one. I haven’t bought any case in a while, but doesn’t look like I will anytime soon. I have a russlock that I bought a couple years ago that is pretty much perfection. Sorry things didn’t go well bro.
Appreciate you watching MrTwinGunz
Am I the only one that has never viewed Case as a quality product? I'm 30 and I even thought that as a kid.
This is the first read bad issue I've had!!
Case has went to hell with there quality control.
yes, any rough rider is better, it's a shame!
Thanks Jeremy!!
rants are just as good, appreciate them
Thanks brother
Just imagine this knife arrived in Europe let's say...... shipp this one to USA for warranty, waiting a lot time and get this feedback from factory..... Damn.
Thanks for being honest with quality knifes made outside USA.
Injoy on blade show west.
Thanks so much Dane!
I have to say one of the appeals, to me, for Case is that they are entirely manufactured in USA. Chinese quality and price points are really attractive prospects. The "Chinese Crap" sentiment is unwarranted. I just want to support USA business and at the very least NOT contribute to China.
Have you seen Tactile Knives, products? 100% US
I am with you on that Gary!!!
I love case but they are making it hard. Thanks for sharing.
Yeah for sure !!
I ask myself, why buy Case?
I hear you!!
Rant and rave all you want I love it Got to show the good and the bad.
there's mainly bad here, sad to see such a big name going down the toilet
Don’t know if it was the pandemic or what but a couple good companies aren’t looking good. Well you guys have fun 🤩
Thanks so much CK!!
Case knives have really gone down in quality ever since zippo bought them.
That is unfortunate for sure!!
Rant 💯 JUSTIFIED. 👍
Thank you!!!
Sorry they didn't really make good. Case should be chasing GEC's quality, not RR's.
Absolutely 💯 brother!
Reminder here. I have never called a Chinese made Knife as junk. I have had issues with knives from everywhere. Sometime you just need to blow of steam. I’ve done it many times. At the end of the day I base my opinion of a company over multiple experiences. I’d hate to be judged on one bone headed move because I’ve made so many of them.
Hopefully Case can redeem itself with you over time. Remember this, the same retailer that has Rough Ryder as their house brand is also the number one seller of Case knives in world.
No...it's never been you Tobias but I have had those comments
@@BigRedEDC , yep I get ‘em all the time as well. In spite of some of my recent critical comments of Rough Ryder you will note I still say they are , dollar for dollar, the best knife you’re going to find. There are numerous knives made at their price point and none are as good.
As far as junk knives, I have found junk knives from around the world. The only difference is a junk knife made in America or Europe is going to cost more than a junk knife from China or Pakistan!
That is very true!
You’re totally justified my friend I don’t blame you on the bright side it made for a good video
Thank you very much my friend
Case only cares about money not customers.. screw that send back for a refund.. no wonder people are buying more overseas knives.
Thanks for watching!!
Sad to say, but this is a representation of the world we live in. It all boils down to a lack of PRIDE.
Sad indeed brother!!!
Agreed JB !! We want to see Case and other USA made knife companies prosper . And you almost hate to call them out . But like I’ve said before , the last 3 case knives I’ve had in hand were poorly made . I have even made comment to Maury Ford about this and he said he will pass it along . Guess he forgot . Of course made In the USA is gonna cost more . The materials here can’t be sourced as cheap and we pay employees that make the knives here a better wage . The cost of operating a medium to large scale business in the US is staggering . So it’s not just the made in the USA stamp that drives the price up . So I won’t complain or bypass something US made because it can be found cheaper in China . But in the same breath , the US companies need to realize that their customers take pride in buying US and they need to show the same pride on the manufacturing side . We’ve seen it with Case and Gerber lately .. I hope this is a rut that they can see their way out of and I say just try to buy these knives at a dealer for now so you can see the actual knife before you buy it . Take care JB
Thanks so much for sharing your thoughts on the subject Jason! I do hate calling out companies like this but they need to do better!!
@@BigRedEDC 🤜💥🤛!! Had to edit my original comment because I couldn’t seem to spell very well this morning 🤣😂
@@jasonbrown6686 happens to me all the time!!!
i wonder if case is aware of what is going on on social media, they better should be and they better should step up their game asap.
edit: and no, you are definitely NOT too harsh! you have all the right to be disappointed!
I hope they do see this!! Thanks so much!!
This is what happens when u sell u soul to the devil. Ppl get sponsors and become ungrateful just what it is
Sponsors or not....poor quality is easy to see!! Thanks for watching!
You are definitely not being to harsh. I've never seen a Rough Rider as bad as that Case is even after their warranty work. Once you get into the $80 range, you are approaching GEC prices. Not quite there, but getting close. The quality should be at least approaching GEC quality, but it's obviously not. It's a crying shame.
Thanks Timbo! My thoughts as well!!!
I have a Case XX bowie but that came perfect. I wonder if the fixed blades are made in a different place? Mine has the etched American flag and it was truly perfect in fact so perfect I would think twice about using it because it is a collector piece. So yes I agree with you if these are collector slip joint they should be perfect. Box, knife, and customer service. You should do a video and get an the content creators and the fans to call Case let them know. The community on both your channels are a powerful force! Far as I am concerned Case is stealing from the knife community.
Not sure if they are made in the same place! A sad situation for sure!
@@BigRedEDC it’s is man especially for this of us who love this hobby!
This rant sends me to a Buck purchase, thanks!
Thanks for watching Danny
I don’t think you are being unreasonable. I agree with you 100%. Have a great time at Blade Show brother.
Thank you very much Matt!
It's good to get stuff off your chest.
Absolutely!!!
I think Case is making knives for people who don't use knives. Over the past few years, I have heard more about how their tang stamp system makes their knives collectable than I have about quality. Hope the rant helps you feel a bit better.
Yes sir! Got it out my system for sure!!
Well said
Thanks Kevin
Case doesn't care . I stopped buying case knives about a year ago when their QC went to shit.
Thanks for watching my friend
You have made some very good points however as much as i like rough ryders, overall they are still not as good as case.the reserves are very close but they also cost the same.I wish case were more like gec but thats not gona happen and maybe thats a good thing because atleast you can buy case with minimum effort.
Thanks for watching
Well said brother, I couldn’t agree more.
Thank you very much brother
If you bought your knife at smnkw they would have sent you a new case also, so your the 2nd 3rd or how ever many were in front of you, have never had a problem have over 200 case buy them from a variety of case dealers all the same problem when you buy it new send it back they send you another one easy peavey, you were not fair
Thanks for your thoughts on the subject! I believe I was more than fair! This knife hould have never left the factory in the condition it was in!